100 Days to Telecom Billing: Open Range Deploys Large-Scale Subscription Billing Solution

Size: px
Start display at page:

Download "100 Days to Telecom Billing: Open Range Deploys Large-Scale Subscription Billing Solution"

Transcription

1 100 Days to Telecom Billing: Open Range Deploys Large-Scale Subscription Billing Solution A Neovise Case Study, Prepared for Zuora 2010 Neovise, LLC. All Rights Reserved.

2 We were looking for a frictionless, 21 st century billing system that was cloud-based. Q Saeed, Executive Vice President, Business Operations, Technology & Corporate Development, Open Range Communications Inc. Overview Industry: Wireless Broadband Business Type: Service Provider The Challenge The Solution The Benefit Implementing a new, automated, low touch billing solution in less than 100 days. Z-Commerce billing solution from Zuora with tight integration to existing IT systems. Scalability for rapid growth, agility for quick response to change, and ground breaking time to market. Introduction In December 2009, between Christmas and New Years Day, Q Saeed found himself sitting in his Colorado office staring at the 2010 Open Range launch plan. The Open Range team had spent the last three years building the company from scratch. Backed with $267 million from the U.S. Department of Agriculture s Rural Development Utilities Program and $100 million from One Equity Partners, the private equity arm of JPMorgan Chase, the venture represented one of the largest public-private investments for broadband service by the federal government. This had been a high stakes undertaking, one that was on the very cusp of producing spectacular growth. Yet a single daunting challenge still added risk to the company s future plans. Q felt he was still without a scalable billing solution one that could scale to meet rapidly growing demands; one that was flexible enough to adjust to changing requirements at a moment s notice. But that wasn t the bad news. Ultimately he would need a telecom billing solution that could be implemented in just 100 days, simply unprecedented in the industry. Considering the typical multi-million dollar, inflexible systems that take years for an army of systems integrators to deploy, it looked like this would be a long, cold winter Neovise, LLC. All Rights Reserved. Page 1

3 Open Range Open Range Communications one of the nation s hottest wireless broadband providers uses 4G technology to deliver affordable wireless broadband to un-served and underserved rural American communities. The company s primary focus is delivering wireless high-speed Internet and voice services to customers within its robust footprint. Customers simply connect an Open Range device to any desktop or laptop computer to receive instant, portable, dependable and low-cost access to the Internet. Within the next three years, Open Range intends to serve 555 communities, making its services initially available to approximately six million people. Open Range s wireless broadband network solution connects customers through licensed spectrum, enabling communities to improve safety, economic growth, education, and quality of life and to remain competitive in the age of constant communications. Telecom Billing System Challenges Telecommunications providers have some of the most complex and expensive billing systems in existence. They can take years and millions of dollars to implement, and are costly to maintain and operate. Yet even with huge investments they often remain inflexible, require too much manual processing and are subject to errors. Billing errors not only introduce revenue leakage, they can generate excess charges. The result of overcharging is customer dissatisfaction and further revenue loss due to customer cancellations. Of course the challenges don t necessarily begin with the billing system. Telecom services themselves have some inherent complexities that materialize in the billing process: Subscription services are billed on an ongoing basis. Taxes and fees must be collected and may apply at the local, county, state and national levels. Telecom providers periodically create new services and modify existing service packages. Similarly, customers add new services and make changes to existing services. In the end, telecoms need a billing system that tracks all changes, pro-rates charges, and provides accurate billing for each customer during every billing cycle. Open Range had to address all these challenges and more. To begin, the company required fully automated processes from ordering to cash to system activation to billing. This meant the billing system not only had to be automated, but seamlessly integrated with over fifteen other separate systems and appliances. In addition to billing across a diverse and ever-changing set of rate plans, Open Range needed to perform complex tax calculations reflecting different tariffs for VoIP, international calls, and Internet access. The billing system not only had to be automated but seamlessly integrated with over fifteen other separate systems Neovise, LLC. All Rights Reserved. Page 2

4 To best serve its customers, Open Range needed to tailor a number of pricing packages and promotions to fit the unique requirements of different communities across 17 states. The company also needed to maintain the flexibility to fine tune pricing over time. It then needed the ability to sign customers in real-time via call center, online self-service, and door-to-door sales. While providers throughout the telecom industry face a critical need to increase the flexibility and agility of their billing systems, this requirement was mission critical for Open Range. To top off the challenges, Open Range found itself in need of a production billing system that could be implemented in 100 days or less. Finding and Implementing a Solution As a business, Open Range was planned and built from scratch. It had no existing customers or legacy IT systems. According to Q Saeed, Executive Vice President, Business Operations, Technology & Corporate Development at Open Range, this was an opportunity to do things right, rather than make compromises that would cost us more down the road. The company spent most of 2009 finalizing the architecture, This was an opportunity to do things right, rather than make compromises that would cost us more down the road. building the infrastructure for its network, and also building and integrating back office systems. However, as sometimes happens in large IT projects, a significant problem emerged. In the last quarter of 2009, Open Range realized its order to cash management and billing system was not going to scale sufficiently to support the planned growth without friction. We could not afford to have a ton of people feeding the monster on an ongoing basis, said Saeed, referring to the manpower and large manual effort that would be required with their present system. It was suddenly time to find a new solution. The executive team knew it didn t want to get in to the billing business and a guiding philosophy for a new billing system began to form. Saeed explained, We were looking for a lighter, more agile system something that wouldn t, for example, require any development effort to roll out separate promotions in different communities. We ended up calling it a frictionless 21 st century system that was cloud based. After a fast-paced but exhaustive process, Z-Commerce from Zuora was selected. Zuora committed to and then completed the implementation of Open Range s new billing platform in under 100 days even though the project had a high degree of complexity with multiple integration points throughout the existing IT ecosystem, including: 2010 Neovise, LLC. All Rights Reserved. Page 3

5 ERP and general ledger from SAP Salesforce.com customer and partner portal Vertex tax solution Paymentech credit card processing Allianza Telecom digital voice solution Open Range customer portal Reporting system from Qlickview and Scorecard GIS system from Korem National device fulfillment system from CTDI ISP and customer solution The billing system went live in June, 2010, and has been successfully handling Open Range billing processes since then. Results Telecom billing is a multi-billion dollar market traditionally dominated by expensive systems that take years and years to deploy. In addition, those systems have had high costs for ongoing development and maintenance. By delivering an integrated billing system for Open Range in less than 100 days, Zuora has shown it can revolutionize the billing market for next generation telecoms. These fast moving businesses can now bring new products to market in less time, with more flexibility and less hassle. Zuora has shown it can revolutionize the billing market for next generation telecoms. Mr. Saeed further discussed the value of agility for Open Range. As a next-generation provider, we need to be able to make changes at the speed of today s fast-moving telecom marketplace while supporting subscription needs as diverse as the needs of our customers. Zuora made it possible for us to bring modified pricing plans to market quickly, bill against them in real-time, and scale easily to keep pace with our rapid growth in the months and years ahead. The ability to scale the Open Range billing system was a fundamental need from the start of the project. As the company brings new markets on line, additional orders can climb from hundreds to thousands or even tens of thousands per day. With this volume of orders, along with additional complexities like regional pricing and promotions, it is crucial for orders to get billed without being touched by human hands. Over time Open Range will have an addressable 2010 Neovise, LLC. All Rights Reserved. Page 4

6 market of 6 million or more customers. We wanted something in up front that would scale over the next twenty to thirty years, explained Saeed. The deployment of Z-Commerce for Open Range also demonstrates how the billing system can serve as a strategic asset rather than just another cost of doing business. Having the ability to change course quickly gets you an advantage in the market, Saeed explained. With new services like 4G broadband and digital voice, we test different marketing, promotional and strategic initiatives. Then we listen to our customers and get their reactions. We don t want to live with things that are not working. The key is to have the capability to respond quickly to the opportunities that emerge. We found a flexible billing system that would support that way of doing business. Saeed summed up the success quite well, Zuora not only gave us the capabilities we need to fully enable our business model, but did it in a fraction of the time of a traditional enterprise platform Neovise, LLC. All Rights Reserved. Page 5

7 About Neovise Neovise delivers essential knowledge and guidance to key members of the IT community including IT leaders, IT staff, business executives, technology vendors, systems integrators, and service providers. While each of these roles has a separate focus, they all require value added information and advice in order to formulate winning strategies and make optimal decisions. Based on decades of industry experience and ongoing market analysis, we are your trusted, independent source of Business Driven IT Insight TM. For more information, visit Neovise, LLC. All Rights Reserved.

How Informatica Built and Launched a Successful SaaS Business

How Informatica Built and Launched a Successful SaaS Business How Informatica Built and Launched a Successful SaaS Business A Neovise Case Study, Prepared for Zuora 2011 Neovise, LLC. All Rights Reserved. Being successful with SaaS isn t just about web -based software

More information

Not Your Billing System

Not Your Billing System Zuora: Build Your Business, Not Your Billing System A Neovise Vendor Perspective Report Introduction The primary objective for any business organization is to deliver value to its customers at a profit.

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

A new Breed of Managed Hosting for the Cloud Computing Age. A Neovise Vendor White Paper, Prepared for SoftLayer

A new Breed of Managed Hosting for the Cloud Computing Age. A Neovise Vendor White Paper, Prepared for SoftLayer A new Breed of Managed Hosting for the Cloud Computing Age A Neovise Vendor White Paper, Prepared for SoftLayer Executive Summary Traditional managed hosting providers often suffer from issues that cause

More information

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape By Pat Garrehy Executive Summary The introduction and success of cloud computing in recent years has dramatically

More information

4G LTE Wireless Local Loop:

4G LTE Wireless Local Loop: 4G LTE Wireless Local Loop: Meeting the Challenges of a Changing Rural Marketplace NetAmerica Alliance Background Remarkable changes are taking place throughout the rural telecommunications industry. A

More information

SutiExpense Platform. A SaaS Integration Platform (SIP) for End to End Travel and Expense Management

SutiExpense Platform. A SaaS Integration Platform (SIP) for End to End Travel and Expense Management SutiExpense Platform A SaaS Integration Platform (SIP) for End to End Travel and Expense Management A SutiSoft, Inc. Whitepaper March 2014 Table of Contents 1. Introduction... 3 2. Saas Integration Platforms

More information

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud

Making the Transition. From ISV to SaaS. with Xterity Wholesale Cloud Making the Transition From ISV to SaaS with Xterity Wholesale Cloud CONTENTS: 1 The New Business Model...Page 3 2 Business Challenges...Page 5 3 Technology Challenges...Page 7 4 Xterity Wholesale Cloud...Page

More information

Fast & Collaborative Application Delivery. How Mendix Fits Within Gartner s Pace-Layered Model

Fast & Collaborative Application Delivery. How Mendix Fits Within Gartner s Pace-Layered Model How Mendix Fits Within Gartner s Pace-Layered Model Far too many business opportunities are lost simply because innovation projects are treated the same way as core enterprise systems. With demand from

More information

Hoster Improves Remote Access, Increases Revenues with Virtualized Desktop Solution

Hoster Improves Remote Access, Increases Revenues with Virtualized Desktop Solution Customer Solution Case Study Hoster Improves Remote Access, Increases Revenues with Virtualized Desktop Solution Overview Country or Region: United States Industry: Hosting Customer Profile ngenx delivers

More information

Building a Converged Infrastructure with Self-Service Automation

Building a Converged Infrastructure with Self-Service Automation Building a Converged Infrastructure with Self-Service Automation Private, Community, and Enterprise Cloud Scenarios Prepared for: 2012 Neovise, LLC. All Rights Reserved. Case Study Report Introduction:

More information

SoftLayer Investments Drive Growth and Improved Customer Experience

SoftLayer Investments Drive Growth and Improved Customer Experience SoftLayer Investments Drive Growth and Improved Customer Experience A Neovise Vendor Perspective Report 2010 Neovise, LLC. All Rights Reserved. Executive Summary Hosting and datacenter services provider

More information

Experience. The Future of Utility Customer Experience Management Starts Now. The Utility Customer Experience Company

Experience. The Future of Utility Customer Experience Management Starts Now. The Utility Customer Experience Company Experience The Future of Utility Customer Experience Management Starts Now The Utility Customer Experience Company ONE Customer Experience ONE Cloud Platform ONE Version of the Truth Welcome to the Future

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

HOW THE WEB IS CHANGING EVERYTHING IN THE SIGN INDUSTRY

HOW THE WEB IS CHANGING EVERYTHING IN THE SIGN INDUSTRY HOW THE WEB IS CHANGING EVERYTHING WHITE PAPER HOW THE WEB IS CHANGING EVERYTHING IN THE SIGN INDUSTRY And what you need to know to take advantage Topics included in this paper Introduction SaaS and Cloud-based

More information

Private Cloud for the Enterprise: Platform ISF

Private Cloud for the Enterprise: Platform ISF Private Cloud for the Enterprise: Platform ISF A Neovise Vendor Perspective Report 2009 Neovise, LLC. All Rights Reserved. Background Cloud computing is a model for enabling convenient, on-demand network

More information

Epic :: MANAGING YOUR AGENCY :: DRIVE YOUR BUSINESS SUCCESS

Epic :: MANAGING YOUR AGENCY :: DRIVE YOUR BUSINESS SUCCESS Epic :: MANAGING YOUR AGENCY :: DRIVE YOUR BUSINESS SUCCESS Migrating to Applied Epic was a huge decision for us. My biggest concern was my staff and how they would handle the transition. I have to say,

More information

SAP HANA Software for Small Businesses and Midsize Companies

SAP HANA Software for Small Businesses and Midsize Companies SAP Solution in Detail Database and Technology SAP HANA SAP HANA Software for Small Businesses and Midsize Companies Table of Contents 3 Quick Facts 4 Pioneer New Frontiers with SAP HANA 5 Turn Obstacles

More information

New World of Customer Expectations

New World of Customer Expectations New World of Customer Expectations The Agile Enterprise The Agile Enterprise Jerry Gregoire, the CIO of Dell Computers, said it best Customer Service is the next competitive battleground. We have entered

More information

Reaching Customers Across Multiple Channels

Reaching Customers Across Multiple Channels Leading Provider of Cloud-Based Customer Experience Solutions Relies on Integrated, Modular WSO2 Middleware to Speed the Delivery of Services that Enhance User Engagement Businesses recognize that brand

More information

Parallels Automation Cloud Enablement. Oleg Melnikov. Senior VP, Automation. Profit from the Cloud TM

Parallels Automation Cloud Enablement. Oleg Melnikov. Senior VP, Automation. Profit from the Cloud TM Parallels Automation Cloud Enablement Profit from the Cloud TM Oleg Melnikov Senior VP, Automation Singapore 2011 Agenda Enabling Cloud Ecosystem Partnering to deliver Cloud Winning by reselling Parallels

More information

ENTERPRISE SOLUTIONS PTIMIZE UTURE

ENTERPRISE SOLUTIONS PTIMIZE UTURE ENTERPRISE SOLUTIONS PTIMIZE HE UTURE CONTENTS 03 BLOOMBERG ENTERPRISE PRODUCTS & SOLUTIONS 04 WHY BLOOMBERG EPS NOW? 05 OPTIMIZE DESKTOP, DATA FEEDS AND DISTRIBUTION-RELATED COSTS 07 STRATEGIC WORKFLOW-BASED

More information

WAN OPTIMIZATION FOR TELCOS, MANAGED SERVICE AND CLOUD PROVIDERS

WAN OPTIMIZATION FOR TELCOS, MANAGED SERVICE AND CLOUD PROVIDERS WAN OPTIMIZATION FOR TELCOS, MANAGED SERVICE AND CLOUD PROVIDERS DATA SHEET INTRODUCTION This document outlines Expand Networks proposition to service providers who want to use its market leading WAN optimization

More information

Technology. Accenture Data Center Services

Technology. Accenture Data Center Services Technology Accenture Data Center Services 2 Accenture employs marketleading technologies and processes to help clients design, implement and manage data center solutions that align to business priorities,

More information

THE AGILE CONTACT CENTER: A New Approach to Customer Service

THE AGILE CONTACT CENTER: A New Approach to Customer Service THE AGILE CONTACT CENTER: A New Approach to Customer Service Rob Brazier Director of Product Management, Twilio The traditional contact center technology platform forces customers into a broken paradigm.

More information

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed

More information

Build Your Own Cloud:

Build Your Own Cloud: Build Your Own Cloud: Personalized Cloud Servers from SoftLayer A Neovise Vendor Perspective Report 2010 Neovise, LLC. All Rights Reserved. Executive Summary Cloud computing provides a variety of benefits

More information

Overcoming the Three Pitfalls of Ineffective IT Monitoring Solutions

Overcoming the Three Pitfalls of Ineffective IT Monitoring Solutions Overcoming the Three Pitfalls of Ineffective IT Monitoring Solutions Key Challenges IT teams in many mid-market organizations and larger enterprises are struggling with limited budgets and resources. Consequently,

More information

Securing Enterprise Mobility for Greater Competitive Advantage

Securing Enterprise Mobility for Greater Competitive Advantage SAP Brief SAP Technology SAP Afaria Objectives Securing Enterprise Mobility for Greater Competitive Advantage Build a strong foundation for mobile success Build a strong foundation for mobile success Enterprise

More information

Top Reasons to Purchase a Business Solution from Microsoft. A White Paper for Small and Midsize Businesses

Top Reasons to Purchase a Business Solution from Microsoft. A White Paper for Small and Midsize Businesses Top Reasons to Purchase a Business Solution from Microsoft A White Paper for Small and Midsize Businesses 0 Contents Introduction 2 It s More Than Just ERP 2 Helps Your People Work Better, Faster, and

More information

Accenture Life Sciences Cloud for Commercial Services

Accenture Life Sciences Cloud for Commercial Services Accenture Life Sciences Rethink Reshape Restructure...for better patient outcomes Accenture Life Sciences Cloud for Commercial Services Powered by Salesforce.com A unique set of cloud-based capabilities

More information

ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT

ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT RESEARCH NOTE September 2014 ANALYTICS PAYS BACK $13.01 FOR EVERY DOLLAR SPENT THE BOTTOM LINE Organizations are continuing to make investments in analytics to meet the growing demands of the user community

More information

Microsoft Dynamics CRM. Customer Launch

Microsoft Dynamics CRM. Customer Launch Microsoft Dynamics CRM Customer Launch How Do We Define CRM? Customer Facing Sales, marketing, service and other activities Business Process Driven Workflow drives consistent execution across business

More information

Intacct Financial Management and Accounting System

Intacct Financial Management and Accounting System Intacct Financial Management and Accounting System Intacct is the award winning cloud financial management and accounting system specifically designed to help small and midsized enterprises improve company

More information

Colorado is on the move. So is CGI. Experience the commitment

Colorado is on the move. So is CGI. Experience the commitment Colorado is on the move. So is CGI. Experience the commitment Proven experience, fresh perspective For a state and metro on the move For organizations seeking a local IT and business partner with the global

More information

ConnectED: President Obama s Plan for Connecting All Schools to the Digital Age

ConnectED: President Obama s Plan for Connecting All Schools to the Digital Age THE WHITE HOUSE ConnectED: President Obama s Plan for Connecting All Schools to the Digital Age Driven by new digital technologies, the future of learning is increasingly interactive, individualized, and

More information

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section

More information

Why CRM implementations fail and what to do about it.

Why CRM implementations fail and what to do about it. Why CRM implementations fail and what to do about it. By Peter R. Chase About the Author Peter R. Chase is Executive Vice President and founder of Scribe Software Corporation. With over 1,500 customers,

More information

World-Renouned Services

World-Renouned Services World-Renouned Services Digital Intelligence Systems, LLC (DISYS) is a global managed staffing and services company with core capabilities in: Agile Solutions Infrastructure Support Services Application

More information

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING

CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,

More information

BT Contact. Consultant and Analyst Webinar. January 2013. BT Contact. Relationships that grow

BT Contact. Consultant and Analyst Webinar. January 2013. BT Contact. Relationships that grow BT Contact Consultant and Analyst Webinar January 2013 BT Contact. Relationships that grow BT One Agenda Introductions Neil Sutton Vice President Global Portfolio BT Contact Overview Andrew Small Vice

More information

Top Reasons to Purchase a Business Solution from Microsoft

Top Reasons to Purchase a Business Solution from Microsoft Top Reasons to Purchase a Business Solution from Microsoft Introduction You ve worked hard to build your small or midsize business and when it comes to the technology that helps you run it, there s no

More information

The Software Revolution

The Software Revolution The Software Revolution Salesforce.com Feb, 2000 There is a software revolution going on. This software revolution will fundamentally change the way organizations view enterprise software. This software

More information

Future focused cloud solutions from the Access Group

Future focused cloud solutions from the Access Group Brought to you by Access Group Future focused cloud solutions from the Access Group A guide to driving agility for Access Supply Chain customers accessacloud.com Future focused cloud solutions from the

More information

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com

Parallels Automation. Five Critical Success Factors for Cloud Service Delivery. White Paper. www.parallels.com Parallels Automation White Paper Five Critical Success Factors for Cloud Service Delivery www.parallels.com Table of Contents Five Critical Success Factors for Cloud Service Delivery... 3 The SMB Challenge...

More information

White Paper. Are SaaS and Cloud Computing Your Best Bets?

White Paper. Are SaaS and Cloud Computing Your Best Bets? White Paper Are SaaS and Cloud Computing Your Best Bets? Understanding SaaS and Cloud Computing and Service Delivery Options for Real Estate Technology Solutions Joseph Valeri, MBA, MS President, Lucernex

More information

Force10 Networks: Rising to the Challenges of Cloud Computing Networks

Force10 Networks: Rising to the Challenges of Cloud Computing Networks Force10 Networks: Rising to the Challenges of Cloud Computing Networks A Neovise Vendor Perspective Report Executive Summary Force10 Networks, Inc. delivers high performance network solutions for datacenter,

More information

Turn Your Business Vision into Reality with Microsoft Dynamics SL

Turn Your Business Vision into Reality with Microsoft Dynamics SL Turn Your Business Vision into Reality with Microsoft Dynamics SL You have worked hard to build a vision for your business. With Microsoft Dynamics SL, you can turn that vision into reality with a solution

More information

TRENDS. Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up?

TRENDS. Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up? 5 CONTACT CENTER TRENDS YOU NEED TO KNOW Changes in customer behavior and emerging technologies are reshaping the customer experience. Are you keeping up? AN OFFICIAL MITEL KNOWLEDGE HUB GUIDE The face

More information

Multimedia Conferencing Solutions

Multimedia Conferencing Solutions Multimedia Solutions Fixed users are migrating to... Mobile Audio users are migrating to... Video CSPs are migrating to... Radisys ECONOMICAL FLEXIBLE RELIABLE DIFFERENTIATED INTEGRATED SCALABLE The conferencing

More information

ORACLE PROCUREMENT AND SPEND ANALYTICS

ORACLE PROCUREMENT AND SPEND ANALYTICS ORACLE PROCUREMENT AND SPEND ANALYTICS KEY FEATURES AND BENEFITS FOR BUSINESS USERS Streamline procurement and control material and component costs Quantify supplier performance to develop more profitable

More information

Agile Cloud-Enabled Services (ACES)

Agile Cloud-Enabled Services (ACES) Experience the commitment WHITE PAPER The future of public sector ERP: Agile Cloud-Enabled Services (ACES) The landscape for public sector enterprise resource planning (ERP) system deployments is changing

More information

Business Intelligence & Data Warehouse Consulting

Business Intelligence & Data Warehouse Consulting Transforming Raw Data into Business Results In the rapid pace of today's business environment, businesses must be able to adapt to changing customer needs and quickly refocus resources to meet market demand.

More information

VMware Hybrid Cloud. Accelerate Your Time to Value

VMware Hybrid Cloud. Accelerate Your Time to Value VMware Hybrid Cloud Accelerate Your Time to Value Fulfilling the Promise of Hybrid Cloud Computing Through 2020, the most common use of cloud services will be a hybrid model combining on-premises and external

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

Entering the cloud fray

Entering the cloud fray ebook Entering the How telcos and service providers can build successful cloud strategies in an evolving market DEPLOYMENT STABILITY SCALABILITY COST EFFECTIVE 2 Is this ebook right for me? This ebook

More information

Software Defined Hybrid IT. Execute your 2020 plan

Software Defined Hybrid IT. Execute your 2020 plan Software Defined Hybrid IT Execute your 2020 plan Disruptive Change Changing IT Service Delivery Cloud Computing Social Computing Big Data Mobility Cyber Security 2015 Unisys Corporation. All rights reserved.

More information

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate

Introducing the. Logicalis Communication and Collaboration Transformation Journey. Extend and Enhance Your Ability to Collaborate Introducing the Logicalis Communication and Collaboration Transformation Journey The business world isn t just changing it s accelerating. Things are moving faster than ever before on an unprecedented

More information

CASE STUDY. MatrixOneSource Provides High-Touch Customer Service Using 8x8 Integrated Solutions. MatrixOneSource, business process outsourcing

CASE STUDY. MatrixOneSource Provides High-Touch Customer Service Using 8x8 Integrated Solutions. MatrixOneSource, business process outsourcing MatrixOneSource Provides High-Touch Customer Service Using 8x8 Integrated Solutions MatrixOneSource, business process outsourcing 8x8 s Integrated Unified Communications and Contact Center Enable BPO Service

More information

Number of Services Delivered/Degree of Automation

Number of Services Delivered/Degree of Automation Size of Service Provider Sales Channels Service Providers Hosters Telcos Distributors VARs Web Pros ISVs 0 1 00110 1 0 10100 0 1 00110 1 0 10100 0 1 00110 1 0 10100 End Customer 80% SMB; 20% Enterprise

More information

Driving revenue and competitive advantage with the cloud Fujitsu alliance with salesforce.com

Driving revenue and competitive advantage with the cloud Fujitsu alliance with salesforce.com Driving revenue and competitive advantage with the cloud Fujitsu alliance with salesforce.com If you are in IT management, Fujitsu is betting your key objectives include the following: Identify a cost-effective

More information

WHITE PAPER. The 7 Deadly Sins of. Dashboard Design

WHITE PAPER. The 7 Deadly Sins of. Dashboard Design WHITE PAPER The 7 Deadly Sins of Dashboard Design Overview In the new world of business intelligence (BI), the front end of an executive management platform, or dashboard, is one of several critical elements

More information

IBM and Comverse BSS/OSS Solution

IBM and Comverse BSS/OSS Solution IBM Telecommunications IBM and Comverse BSS/OSS Solution Based on Comverse ONE Billing and Active Customer Management Today s consumers live an always on lifestyle, driving the need for operators to reach

More information

Cloud Application Marketplace 2013-2018

Cloud Application Marketplace 2013-2018 Brochure More information from http://www.researchandmarkets.com/reports/2720876/ Cloud Application Marketplace 2013-2018 Description: There are thousands of cloud applications in the market that are offered

More information

Ten Warning Signs Your ERP System Is Killing Your Business

Ten Warning Signs Your ERP System Is Killing Your Business Ten Warning Signs Your ERP System Is Killing Your Business At a Glance: Today s manufacturing enterprise is challenged by rising material costs, increasing competition, and ever-changing customer requirements.

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

New to the Cloud? DSG s Guide to Cloud Accelerated Business. dsgcloud.com A DSG WHITE PAPER

New to the Cloud? DSG s Guide to Cloud Accelerated Business. dsgcloud.com A DSG WHITE PAPER A DSG WHITE PAPER New to the Cloud? DSG s Guide to Cloud Accelerated Business Copyright 2014. All Rights Reserved. Demand Solutions Group. The inherent simplicity and costeffectiveness of Cloud computing

More information

Case Study. PAETEC minimizes Fraud Costs using Equinox Protector

Case Study. PAETEC minimizes Fraud Costs using Equinox Protector Case Study PAETEC minimizes Fraud Costs using Equinox Protector One of the things I immediately enjoyed about the Equinox Protector system is that I could understand how the system worked and how much

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

Cloud vs. On Premise: Is there a Middle Ground?

Cloud vs. On Premise: Is there a Middle Ground? Cloud vs. On Premise: Is there a Middle Ground? Building Multi Channel Business Applications without Re Coding Magic Software March 2010 Magic Software is a trademark of Magic Software Enterprises Ltd.

More information

Fast, Flexible & In Control MEET THE AGILE OPERATOR

Fast, Flexible & In Control MEET THE AGILE OPERATOR Fast, Flexible & In Control MEET THE AGILE OPERATOR From managing Scale To managing diversity Source: Ericsson Mobility Report, November 2013 A connected world is just the beginning The Networked Society

More information

KICK-START CLOUD VENTURES

KICK-START CLOUD VENTURES Contents SALESFORCE & CRM PRACTICE GROUP 3 MARKETING & CAMPAIGN MESSAGE ORCHESTRATION 4 FORCE.COM & ISV PARTNER INTEGRATED COLLABORATION & CAMPAIGN MANAGEMENT 4 MARKETING & OPERATIONAL MESSAGE ORCHESTRATION

More information

Contact Center Security: Moving to the True Cloud

Contact Center Security: Moving to the True Cloud White Paper Contact Center Security: Moving to the True Cloud Today, Cloud is one of the most talked about trends in the IT industry. It s a paradigm many believe will have a widespread business impact.

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

WebSphere Business Integration for Telecommunications DSL focused demo targeted at IT managers (Part 1)

WebSphere Business Integration for Telecommunications DSL focused demo targeted at IT managers (Part 1) WebSphere Business Integration for Telecommunications DSL focused demo targeted at IT managers (Part 1) Frame 1 The global telecommunications industry continues to face rapid change -- change driven by

More information

Epic :: MANAGING YOUR BROKERAGE :: DRIVE YOUR BUSINESS SUCCESS

Epic :: MANAGING YOUR BROKERAGE :: DRIVE YOUR BUSINESS SUCCESS Epic :: MANAGING YOUR BROKERAGE :: DRIVE YOUR BUSINESS SUCCESS Applied Epic provides a single system that will enable us to expand our operations with standardized workflows to serve customers faster and

More information

EOH Cloud Mobile Device Management. EOH Cloud Services - EOH Cloud Mobile Device Management

EOH Cloud Mobile Device Management. EOH Cloud Services - EOH Cloud Mobile Device Management EOH Cloud EOH Cloud Services - EOH Cloud Page 1 EOH Mobile Device Management Manage a fleet of diverse mobile devices, support new secure mobile workflows and effectively distribute apps. The evolving

More information

SOLUTION WHITE PAPER. Remedyforce Powerful Platform

SOLUTION WHITE PAPER. Remedyforce Powerful Platform SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting

More information

Case Study SharePoint Implementation

Case Study SharePoint Implementation Case Study SharePoint Implementation This proposal includes data that shall not be disclosed outside of the client and shall not be duplicated, used or disclosed in whole or in part for any purpose other

More information

White Paper. Enabling Sales and Distribution with the Cloud. Abstract. - Rafee Tarafdar, Subramanian Radhakrishnan (Subra)

White Paper. Enabling Sales and Distribution with the Cloud. Abstract. - Rafee Tarafdar, Subramanian Radhakrishnan (Subra) White Paper Enabling Sales and Distribution with the Cloud - Rafee Tarafdar, Subramanian Radhakrishnan (Subra) Abstract Consumer packaged goods (CPG) companies are rapidly realizing that with their large

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Billing and Payment with the Elastic Path Ecommerce Platform

Billing and Payment with the Elastic Path Ecommerce Platform Billing and Payment with the Elastic Path Ecommerce Platform The Elastic Path Ecommerce Platform As the industry s most open and flexible ecommerce platform, Elastic Path is the right solution for large

More information

Why Linux and OpenStack Make the Most Sense for Virtualization and Cloud Computing in a Multi-Platform Environment

Why Linux and OpenStack Make the Most Sense for Virtualization and Cloud Computing in a Multi-Platform Environment Why Linux and OpenStack Make the Most Sense for Virtualization and Cloud Computing in a Multi-Platform Environment When IT organizations step up their virtualization efforts and begin transitioning to

More information

MANUFACTURING IN THE CLOUD IMPROVED PRODUCTIVITY AND COST SAVINGS ARE ON THE HORIZON

MANUFACTURING IN THE CLOUD IMPROVED PRODUCTIVITY AND COST SAVINGS ARE ON THE HORIZON MANUFACTURING IN THE CLOUD IMPROVED PRODUCTIVITY AND COST SAVINGS ARE ON THE HORIZON White paper by Bala Adiseshan President & CEO inkumo, Inc. MANUFACTURING IN THE CLOUD: IMPROVED PRODUCTIVITY AND COST-

More information

Object Storage: A Growing Opportunity for Service Providers. White Paper. Prepared for: 2012 Neovise, LLC. All Rights Reserved.

Object Storage: A Growing Opportunity for Service Providers. White Paper. Prepared for: 2012 Neovise, LLC. All Rights Reserved. Object Storage: A Growing Opportunity for Service Providers Prepared for: White Paper 2012 Neovise, LLC. All Rights Reserved. Introduction For service providers, the rise of cloud computing is both a threat

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

UNIFIED COMMUNICATIONS IN TRANSITION: PRESERVING YOUR OPTIONS AND PROPELLING YOUR GROWTH INFO@INTERCALL.COM INTERCALL.COM 800.820.

UNIFIED COMMUNICATIONS IN TRANSITION: PRESERVING YOUR OPTIONS AND PROPELLING YOUR GROWTH INFO@INTERCALL.COM INTERCALL.COM 800.820. UNIFIED COMMUNICATIONS IN TRANSITION: PRESERVING YOUR OPTIONS AND PROPELLING YOUR GROWTH INFO@INTERCALL.COM INTERCALL.COM 800.820.5855 1 As the pace of business accelerates and the demand for boundary-less

More information

Enabling Social Change Through Cloud Computing

Enabling Social Change Through Cloud Computing Enabling Social Change Through Cloud Computing Four Megatrends Will Dominate the Next Decade Mobility Social Cloud BI/big data 91% of organizations expect to spend on mobile devices in 2012 In 2012, mobile

More information

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance

Accenture Human Capital Management Solutions. Transforming people and process to achieve high performance Accenture Human Capital Management Solutions Transforming people and process to achieve high performance The sophistication of our products and services requires the expertise of a special and talented

More information

How the emergence of OpenFlow and SDN will change the networking landscape

How the emergence of OpenFlow and SDN will change the networking landscape How the emergence of OpenFlow and SDN will change the networking landscape Software-defined networking (SDN) powered by the OpenFlow protocol has the potential to be an important and necessary game-changer

More information

How the Emergence of OpenFlow and SDN will Change the Networking Landscape

How the Emergence of OpenFlow and SDN will Change the Networking Landscape How the Emergence of OpenFlow and SDN will Change the Networking Landscape Software-Defined Networking (SDN) powered by the OpenFlow protocol has the potential to be an important and necessary game-changer

More information

PART ONE OF A FOUR-PART SERIES

PART ONE OF A FOUR-PART SERIES Driving The Network Forward Broadband InnovatoRS PART ONE OF A FOUR-PART SERIES Broadband InnovatoRS PART 1 of 4» Driving The Network Forward Presented by The majority of US economic growth is driven by

More information

I want customers to selfservice. place orders online

I want customers to selfservice. place orders online I need to support the products and services we sell I need quoting for subscription, recurring charges and bundles I want customers to selfservice problems and place orders online I want effective product

More information

www.sryas.com Analance Data Integration Technical Whitepaper

www.sryas.com Analance Data Integration Technical Whitepaper Analance Data Integration Technical Whitepaper Executive Summary Business Intelligence is a thriving discipline in the marvelous era of computing in which we live. It s the process of analyzing and exploring

More information

SAP Solution Brief SAP Technology SAP HANA. SAP HANA An In-Memory Data Platform for Real-Time Business

SAP Solution Brief SAP Technology SAP HANA. SAP HANA An In-Memory Data Platform for Real-Time Business SAP Brief SAP Technology SAP HANA Objectives SAP HANA An In-Memory Data Platform for Real-Time Business Fast, broad, and meaningful insight at your service Real-time analytics Fast, broad, and meaningful

More information

Hybrid Cloud Customer Engagements

Hybrid Cloud Customer Engagements Hybrid Cloud Customer Engagements Juergen Schneider, IBM Distinguished Engineer, IBM Cloud Unit IBM Corporation 1 Agenda Why is Hybrid Cloud so important? Why are Enterprises approaching Hybrid Cloud solutions?

More information

Business Intelligence

Business Intelligence S2 Connecting Customers Business Intelligence Microsoft and the Microsoft logo are registered trademarks and/or trademarks of the Microsoft Corporation in the US and/or other countries. 2001 Microsoft

More information

First Responders Network Authority Presentation to the Board

First Responders Network Authority Presentation to the Board First Responders Network Authority Presentation to the Board Nationwide Network (FNN) Proposal F. Craig Farrill September 25, 2012 1 Agenda Introduction Roles and Responsibilities Nationwide Network (FNN)

More information

industrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists.

industrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists. industrialized outcomes-based Application Management delivered globally via Atos Right-Fit Your business technologists. Powering progress Managing the cost of change Telecom companies have been cutting

More information

OUTPERFORMING THE COMPETITION

OUTPERFORMING THE COMPETITION ETISALAT MISR Defining the future of telecommunications services ESSENTIALS Challenge Maintain competitive edge in a fast-changing marketplace through IT agility and ability to exploit third-platform technology

More information