SHELTER IN PLACE: A SHIFT in PUBLIC SAFETY PROTOCOL

Transcription

1 SHELTER IN PLACE: A SHIFT in PUBLIC SAFETY PROTOCOL May 2015 Linda Manka Manager, Upstream Emergency Preparedness/Response & Crisis Shell Canada 1

2 AGENDA Background/Context for Shelter-in-Place approach Why we Created the Course Broad Application through CAPP/Enform for Consistency How Shelter-in-Place works within ER Program Shelter-in-Place Course Objectives and Content Q&A Next Steps 2

3 BACKGROUND/CONTEXT: LEARNING FROM INCIDENTS Learning from research about the safety of Shelter-in-Place not well understood Learning from a number of industry Sour gas incidents helped us realize we need a different approach Lack of understanding of Shelter-in- Place, how it works and whether it s safe Reluctance to embrace by both employees and public Two key objectives to shift the protocol: Improve employee and contractor understanding so they can become become ambassadors Improve public understanding to improve safety 3

4 BACKGROUND/CONTEXT Learning from Incidents: Recognition that public and employees don t share an understanding of why Shelter-in-Place is effective and how to use it Must proactively educate public on the science or they won t follow the protocol Protect the Public by providing them with the knowledge to make informed decisions Employees and contractors needed to understand this as well become ambassadors in the community and support implementing the SIP protocol 4

5 BACKGROUND/CONTEXT Decision to create an Awareness level course Face to face course piloted Feedback was that an online course would also be very beneficial Rationale: Online provides benefits of flexibility, self-pacing Ability to track internally within Learning Management System Can be available during Open Houses as an additional tool Consistent with current understanding of adult learning principles Short, focused information on an on-demand basis Provides foundation and opportunity for further interaction with employees/public as desired Macondo learning shows benefits of proactively reaching out to the public to educate on the scientific rationale 5

6 BACKGROUND/CONTEXT Who Has been Involved/Consulted in Developing The Shelter in Place Course? External Experts: air infiltration, toxicology (Ian Dowsett, Dr. Wilson) CAPP Enform Shell ER Coordinators Manager Waterton ER Team/Leadership Team Shell Public Consultation, Communications, Legal, Occupational Health Shell Waterton team provided feedback on the pilot of the face-to-face course. Feedback was that 4 hours face-to-face was too long. Pilot material was used to create the script for the online course. 6

7 CONTEXT: ER PROGRAM ELEMENTS TO DEVELOP AND MAINTAIN READINESS ER Program has a number of elements Training Exercises Governance Documentation Tools Shelter in-place is available externally (at no cost) ENFORM website CD DVD Public Information Handouts 7

8 ER PROGRAM: PUBLIC SAFETY PREPAREDNESS Public Consultation Public information and education before an emergency Visits Open Houses Handouts Online Training Stakeholder Database of public and special requirements ER Coordinators on site Tools (ERP Quick Guides, checklists, forms) 8

9 EMERGENCY RESPONSE PROGRAM: EMERGENCY RESPONSE PLAN Shell Corporate Emergency Response Plan Quick Guides Public Protection, with Shelter as first measure How to Shelter 9

10 TRAINING TO ENSURE COMPETENCY KEY Learning Objectives for our Shelter-in-Place course: 1. If you smell sour gas (rotten egg odour), Shelter immediately 2. Notify (call 911 or company) * We promised transparency and used the same course for the public and for employees Out of Scope: Toxicology, health effects Ability to calculate indoor readings of buildings Ability to estimate air exchange rates of buildings Actions when unable to Shelter How Shelter-in-Place works Source: Technical Study of Shelter Versus Evacuation When Faced with a Release of Hydrogen Sulphide /TechnicalStudyofShelter-1992.pdf 10

11 SHELTER-IN-PLACE: HOW IT WORKS Segment from Shelter-in-Place Course 11

12 ALBERTA AER: SHELTER-IN-PLACE Sheltering indoors is a viable public protection measure in circumstances when: there is insufficient time or warning to safely evacuate the public that may be at risk, residents are waiting for evacuation assistance, the release will be of limited size and/or duration, the location of a release has not been identified, or the public would be at higher risk if evacuated. Supported by CAPP/Enform free online course (also available through DVD and CD). 12

13 RESULTS Feedback from residents of communities in which Shell operates has been positive. Communities also benefit by avoiding the stress and disruption of evacuation, especially if they have family members with health issues, pets or livestock that needs care. The program has been endorsed by Dr. David Wilson, Professor Emeritus, Mechanical Engineering, University of Alberta and Mr. Ian Dowsett, Vice President, Emergency Management at Skystone Engineering, who have both served as witnesses at regulatory hearings for sour gas well and pipeline applications. The script is well-written, simple enough to be understood by anyone but comprehensive enough for someone who wants all the details. I particularly like your emphasis on trying to behave normally when sheltering, and not huddling together in one room where discomfort and fear would make time pass with agonizing slowness, and tempt people to give up and go outdoors, Dr. Wilson said. 13

14 RESULTS Feedback from Shell employees has been constructive and complimentary. Clarity of the data, science, factual information and visuals and animation presented for the rationale behind the change was effective. Description of the thorough testing of many types of houses and environments in the experimentation and research completed was appreciated. (Research tested SIP through a variety of seasonal elements including extreme winter and summer weather, while using different housing types to give a realistic representation of communities.) Employees say they are confident they understand the science behind SIP and are able to be ambassadors of this change in response protocol/public protection measure from the earlier reliance on evacuation. Alberta Test Houses PPT VI Style Guide February

15 RESULTS CAPP found this course valuable enough to fund Enform s industry version of the course. It is a tool for industry to use to communicate this important response protocol change to people to live or work near sour gas facilities. Evidence of the initiative s success is shown through the number of participants who have completed the 40 minute course to date: 1526 Shell employees have completed the course as of April Shell contractors have completed the course via an external portal 200 copies of the CD have been circulated by Shell staff A further 656 people have accessed the course through Enform s website Confidence in the Shelter-in-Place protocol change will continue to grow as the course becomes more popular through adoption and promotion from industry. 15

16 QUESTIONS? PPT VI Style Guide February

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18 LIVING PROGRAM ALIGNED TRAINING ER Corporate Training Matrix AWARENESS KNOWLEDGE SKILLS MASTERY 1= Required for Position ERP Awareness (Online in development) ICS 100 (Online) ICS 200 (Online) ICS 300 Shelter in Place (Online) Key Messages Training Full Deployment Exercise (Every three (3) years.) Incident Commander Command Staff Safety Officer Public Information Officer Liaison Officer General Staff Operations Logistics Planning Finance ER Team Members ER Coordinator * Aligns Copyright to OCA of Shell SS Brands International Emergency AG Response Training

19 DISCLAIMER NEEDED? Disclaimer Example (CAPP Shelter-in-Place Guide) While it is believed that the information contained herein is reliable under the conditions and subject to the limitations set out, CAPP, Dr. David J. Wilson, CoMOsH and the EUB do not guarantee its accuracy. The use of this report or any information contained will be at the user s sole risk, regardless of any fault or negligence of CAPP, Dr. David J. Wilson, CoMOsH, the EUB or its co-funders. PPT VI Style Guide February

20 TOOLS TO ASSIST IN EMBEDDING NEW PROTOCOL Tools Available to Help Educate 4 hour Face to Face course with recognized external expert(s) Shell formal communication documents Brochures Public Communication handouts Online course (or CD) on basic Shelter-in-Place information 20

21 SHELL S EMERGENCY RESPONSE PROGRAM Emergency Response Program 1. Shell program for RISK Identification & determination 2. Emergency Response Program: Effective planning and use of aligned tools Emergency Response Plans Public Safety preparation and response Shelter in Place/Sour Gas incidents Waterton Exercise with SCBA 3. Training Program to increase competency and awareness for both public and Shell 4. Compliance and beyond regulatory & internal compliance and benefits of risk-based preparedness Jumping Pound Exercise 21

22 ALBERTA RESPONSE ZONES- D71 (NOV 2008) PRIORITIES: While taking into account any special needs and other issues; public safety response priorities are on the public who may be at greater risk: 1. those people closest to the hazard 2. those people downwind (based on monitoring) 3. those people in the rest of the EPZ 22