Q investor conference call November 8, 2013

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1 Q investor conference call November 8, 2013 Darren Entwistle President & Chief Executive Officer Joe Natale EVP & Chief Commercial Officer John Gossling EVP & Chief Financial Officer

2 TELUS forward looking statement Today's presentation and answers to questions contain statements about financial and operating performance of TELUS and future events, including with respect to future dividend increases and normal course issuer bids to 2016 and the annual 2013 guidance, that are forward-looking. By their nature, forward-looking statements require the Company to make assumptions and predictions and are subject to inherent risks and uncertainties. There is significant risk that the forward-looking statements will not prove to be accurate. Readers are cautioned not to place undue reliance on forward-looking statements as a number of factors could cause actual future performance and events to differ materially from that expressed in the forward-looking statements. Accordingly, our comments are subject to the disclaimer and qualified by the assumptions (including assumptions for 2013 annual guidance, CEO three-year goals to 2013 for EPS and free cash flow growth excluding spectrum costs, semi-annual dividend increases to 2016, ability to sustain and complete multi-year share purchase programs to 2016), qualifications and risk factors referred to in the first, second and third quarter Management s discussion and analysis and in the 2012 annual report, and in other TELUS public disclosure documents and filings with securities commissions in Canada (on SEDAR at sedar.com) and in the United States (on EDGAR at sec.gov). Except as required by law, TELUS disclaims any intention or obligation to update or revise forward-looking statements, and reserves the right to change, at any time at its sole discretion, its current practice of updating annual targets and guidance. 2

3 Agenda CEO Introduction Q3 operational highlights Q3 financial results Questions and Answers 3

4 CEO introduction Reporting solid Q3 results driven by wireless and wireline Returning significant capital to shareholders Furthering our strategy with Public Mobile transaction Delivering a differentiated customer service experience TELUS demonstrating strong results and executing on shareholder friendly initiatives 4

5 Robust postpaid net additions Postpaid net adds (000s) Wireless subscribers 7.8M total 14% 1.1M prepaid Q3-12 Q M postpaid 86% Solid postpaid net adds with postpaid base up 5% y/y 5

6 Strong smartphone adoption and ARPU growth % 75% $ $61.42 $ % Q3-11 Q3-12 Q3-13 Postpaid subscribers (millions) Smartphone % of postpaid Q3-11 Q3-12 Q3-13 Voice ARPU Data ARPU Q3 smartphone penetration up 12 points to 75% of postpaid base supporting ARPU growth of 1.7% 6

7 Industry leading wireless churn Blended Postpaid 1.67% 1.44% 1.36% 1.33% 1.10% 0.99% Q3-11 Q3-12 Q3-13 Q3-11 Q3-12 Q3-13 Industry-leading churn results Postpaid down 11 basis points to reach lowest level in over six years 7

8 Industry leading lifetime revenue per susbcriber 1 $3,624 $4,265 $4,595 Q3-11 Q3-12 Q3-13 Customers First focus generating industry-leading lifetime revenue per subscriber 1 Lifetime revenue derived by dividing ARPU by blended churn rate 8

9 Healthy TV and Internet growth TELUS TV (000s) High-speed Internet (000s) % 1,218 1,303 1, % Q3-11 Q3-12 Q3-13 Q3-11 Q3-12 Q3-13 Continued healthy Internet and TV subscriber growth balanced with focus on enhanced profitability 9

10 Q wireless financial results ($M, except margins) Q Change Revenue (external) 1, % Network revenue 1, % EBITDA % EBITDA excluding restructuring & other like costs % EBITDA margin % 0.6 pts EBITDA margin excluding restructuring & other like costs 47.0% 0.8 pts Capital expenditures % TELUS delivers another solid quarter of wireless results 1 EBITDA does not have any standardized meaning prescribed by IFRS-IASB. For definition and explanation, see Section 11.1 in the 2013 third quarter Management s discussion and analysis (MD&A). 2 EBITDA as percentage of total network revenue 10

11 Wireless data revenue ($M) Q3-11 Q3-12 Q3-13 Strong Q3 data revenue growth of 17% year-over-year Data now 44% of wireless network revenue, up 4 points 11

12 Q wireline financial results ($M, except margins) Q Change Revenue (external) 1, % EBITDA % EBITDA excluding restructuring & other like costs % EBITDA margin % (0.5) pts EBITDA margin excluding restructuring & other like costs 27.0% 0.1 pt Capital expenditures % Strong revenue growth driven by Data EBITDA excluding restructuring up 3.4% 1. EBITDA as percentage of total revenue. 12

13 Wireline data revenue ($M) Q3-11 Q3-12 Q3-13 Data revenue growth of 8.7% driven by TV and Internet Data revenue 61% of external revenue, up 3 points 13

14 Q consolidated financial results ($M, except EPS) Q Change Revenue (external) 2, % EBITDA 1, % EBITDA excluding restructuring & other like costs 1, % EPS (basic) % Adjusted EPS % Capital expenditures (capex) % Simple cash flow (EBITDA less capex) 480 (7.5%) Strong growth in revenue and profitability Continued capex investments to support sustainable growth 1. Adjusted EPS does not have any standardized meaning prescribed by IFRS-IASB. See appendix for definition. 14

15 EPS continuity analysis $0.49 $0.05 $0.02 $0.02 ($0.01) ($0.01) $0.56 Q3-12 EBITDA Depr & Amort Lower O/S shares Higher financing costs Higher income tax Q3-13 Strong double digit EPS growth 15

16 2013 guidance changes 1 ($B) 2013 guidance changes Y/Y change Wireless revenue (external) $6.1 to to 6% Consolidated capex Approx $2.0 All other segmented and consolidated targets remain unchanged and reaffirmed today targets for profitability remain unchanged 1. See forward looking statement caution and assumptions in Section 9 of the Q3-13 Managements Discussion and Analysis. Revised guidance excludes any impacts of the proposed Public Mobile acquisition. 16

17 investor relations telus.com/investors

18 Appendix Q free cash flow comparison Q3 Q3 EBITDA 990 1,035 Capital expenditures (471) (555) Net employee defined benefit plans expense Employer contributions to employee defined benefit plans (14) (7) Interest expense paid, net (55) (62) Income taxes paid, net (58) (88) Share-based compensation Restructuring costs net of cash payments (2) (6) Other (1) - Free Cash Flow Cash payments for spectrum licences - (67) Purchase of shares for cancellation - (762) Dividends (198) (222) Cash payments for acquisitions and related investments (7) (3) Real Estate joint ventures - (5) Working capital and other Funds available for debt redemption 277 (452) Net issuance (repayment) of debt (304) 212 Increase (decrease) in cash (27) (240)

19 Glossary Adjusted EPS does not have any standardized meaning prescribed by IFRS-IASB. This term is defined in this presentation as excluding (after income taxes): 1) Restructuring and other like costs; 2) unfavourable income tax-related adjustments. For further analysis of the aforementioned items see Section 1.3 in the 2013 third quarter MD&A. 19

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