University of Texas at Arlington. Guide for Internet, TV and Phone Services

Transcription

1 University of Texas at Arlington Guide for Internet, TV and Phone Services

2 Contents Notice of Service Changes... 2 Summary of Internet, TV, and Phone Services for University Residence Halls... 3 Summary of Internet, TV, and Phone Services for University Apartments... 5 Internet Service... 7 Apogee ResNet Set Up... 7 Apogee ResNet Use... 8 Apogee ResNet Customer Service... 8 TV Service... 9 Phone Service OIT Help Desk

3 High-Speed Internet Service Includes Wired and WIFI Access TV Service Phone Service Summary of Internet, TV, and Phone Services for University Residence Halls Residence Hall Community See Amenity Notes Arlington Hall 600 S Pecan Brazos 601 S West Kalpana Chawla (KC) Hall 901 S Oak Lipscomb North 807 S Pecan Lipscomb South 807 S Pecan Trinity House 800 W Greek Row Vandergriff 587 S Pecan Residence Hall Amenity Notes Note 1: Note 2: Note 3: High-speed internet service is provided at no additional charge at all residence hall communities. Two internet connections are provided to each resident. High-speed internet services can be upgraded for an additional fee. Wireless internet signal is available in each residence hall room. TV service is provided at no additional charge for all residence hall residents. TV signal may be delivered via cable or satellite feed depending on location. Service and channel offerings may be changed during the lease term. TV services can be upgraded to include premium channels for an additional fee. In room university-provided phone service will no longer be provided after August 15, Residents may purchase VOIP phone service through the community's internet service provider for an additional fee. 3

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5 High-Speed Internet Service Includes Wired and WIFI Access TV Service Phone Service Summary of Internet, TV, and Phone Services for University Apartments Apartment Community See Amenity Notes Arbor Oaks Greek Row Autumn Hollow 411 S West Center Point 900 S Center Cooper Chase 402 S Cooper Cottonwood Ridge N S Pecan Cottonwood Ridge S S Pecan Creek Bend 1018 S Pecan Forest Glen 412 S Cooper Garden Club 312 UTA Boulevard Maple Square 400 S Oak Meadow Run - Phase I Summit Meadow Run - Phase Summit Oak Landing 408 S Oak Pecan Place 1010 S Pecan The Heights on Pecan 1225 S Pecan Time Warner The Lofts 500 S Center Timber Brook Kerby 5

6 University Village Greek Row West Crossing 415 S West Woodland Springs 1000 S. Pecan Apartment Amenity Notes Note 1: Note 2: Note 3: High-speed internet service is provided at no additional charge at Arbor Oaks, Meadow Run, The Lofts, The Heights on Pecan and Timber Brook Apartments. At these locations, two Ethernet connections are provided in each bedroom and living room. Residents of all other apartment communities may contract with their own internet service provider as allowed by the University. The University allows, but does not endorse, ATT and as local internet service providers. TV service is provided at no additional charge at Arbor Oaks, Meadow Run, The Lofts, The Heights on Pecan and Timber Brook Apartments. TV signal may be delivered via cable or satellite feed depending on location. Service and channel offerings may be changed during the lease term. TV services can be upgraded to include premium channels for an additional fee. Residents of all other apartment communities may contract for Cable TV services through Time Warner Cable. Satellite service, except as provided by Apogee, is not permitted. In room university-provided phone service will no longer be provided after August 15, Residents of Arbor Oaks, Meadow Run, Timber Brook, The Lofts, The Heights on Pecan and University Village Apartments may purchase VOIP phone service through the community's internet service provider for an additional fee. Residents of all other apartment communities may contract with their own phone service provider as allowed by the University. The University allows, but does not endorse, ATT and as local phone service providers. 6

7 Internet Service For a summary of internet services offered by community, see summary information on pages 3 through 5. UT Arlington has contracted with Apogee, a private internet service provider, to provide high-speed wired and wireless Internet access in selected housing properties. Residents in these communities have the option to purchase upgraded internet services from Apogee if desired. Upgrades can be purchased during initial account registration, or at any time online at A summary of Apogee internet connection locations is provided in the chart below. Property Wired Internet Wireless Internet Wireless is Two Ethernet connections (two ports) are located adjacent to available in student All Residence Halls each resident s desk. This configuration provides two rooms and common Ethernet connections per resident. areas. Arbor Oaks, Meadow Run, The Lofts, The Heights on Pecan, Timber Brook Apartments University Village Apartments Two Ethernet connections (two ports) are located in each bedroom, and two Ethernet connections (two ports) are located in each living/dining area. This configuration provides four Ethernet connections in a one-bedroom apartment and six Ethernet connections in a two-bedroom apartment. Two Ethernet connections (two ports) are located in each living room. This configuration provides two Ethernet connections per apartment. Wireless is available in all student apartments. Wireless is available in all student apartments. The wired and wireless Internet access provided by Apogee allows each resident access to the Campus Network, the Internet, and University accounts. To set up service, the resident only needs a computer and a properly installed Ethernet or Wireless card. While the University cannot install the Ethernet card in your personal computer, most come with easy-to-follow directions. Should further installation assistance be required, you may want to contact the computer manufacturer or a private service. Devices other than personal computers are not supported by Apogee. The Housing office, the Office for Students with Disabilities, and Office of Information Technology will coordinate efforts to accommodate special devices that might be required by students with special needs. Additional network-capable devices such as gaming systems, smart phones, and DVRs are supported by Apogee. You can connect your device online at Residents of apartment communities not serviced by Apogee may contract with their own internet service provider. In this instance, service will be billed directly to the student. The student is responsible for all required equipment and installation fees, if any. The University does not endorse, nor is it responsible for any service or issues with other internet service providers. Apogee ResNet Set Up ResNet, provided by Apogee, requires all users to setup an individual account in order to verify themselves to receive access to campus network resources and the Internet. It will only take a few moments to create your account at To get connected: 1. Plug in your Ethernet cable or connect to the wireless. 2. Open up any web browser that will automatically redirect to 3. Click on the link Create my Account!" 4. Then just follow the instructions to sign-up. 7

8 5. At the end, you will receive your new username and password. To authenticate: 6. Open a new browser window (Internet Explorer, Safari, Mozilla, etc.) to automatically be redirected to Apogee s login page 7. Login with your new username and password. 8. Reboot your computer 9. Open a new browser window to access the Internet. Apogee ResNet Use ResNet provides authenticated access to the campus network and also provides a measure of protection to ResNet users. This does two things; it requires you to login to the network in order to access campus resources or Internet resources and the IP address assigned to your system may be different than what you have seen previously. It is hoped that these changes will decrease issues caused by malicious programs distributed across the network, and will increase overall network stability Apogee does not permit the use of any routers, wireless access points, servers, or switches. Any device that assigns IP addresses (provided DHCP) will cause problems for other users on the network and will be immediately disconnected. More information can be found at All users are expected to use the ResNet in accordance with Apogee s End User Agreement which can be found at: Apogee ResNet Customer Service For live troubleshooting or to report a problem, call 24/7 Apogee Support at 1 (877) Contact Apogee with comments or questions at support@myresnet.com. 8

9 TV Service For a summary of TV services offered by community, see summary information on pages 3 through 5. If you are a resident in any of the properties where Service is included in your rent, the following applies to your room/apartment: Each cable connection shall provide expanded-basic service. Residents may contract for additional services, such as premium stations, by contacting directly and paying for such services. While UT Arlington wants each resident to have the best service possible, UT Arlington does not guarantee cable service shall be available at all times. Service outages shall be reported directly to. Service calls are to be directed to at Resident must provide UT Arlington phone number, street address and room / apartment number when contacting. If you are a resident in any of the properties where Service is included in your rent, the following applies to your room/apartment: Each cable connection shall provide basic TV service with a 60+ channel line-up. Residents have the option to subscribe to an all-digital line-up by contacting Apogee directly and paying for such services. Upgrades can be purchased during initial account registration, or at any time online at While UT Arlington wants each resident to have the best service possible, UT Arlington does not guarantee satellite service shall be available at all times. Service outages shall be reported directly to Apogee. Service calls are to be directed to Apogee Support at Resident must provide valid contact phone number, residence hall and room / apartment number when contacting Apogee. If you are a resident in any of the properties where TV service is not included in your rent, you may contract for cable TV services through. will bill the service cost directly to the student. The student is responsible for all required equipment and installation fees, if any. The University does not endorse, nor is it responsible for any service or issues with Time Warner. 9

10 Phone Service For a summary of phone services offered by community, see summary information on pages 3 through 5. In-room University phone service will no longer be provided for residents after August 15, UT Arlington has contracted with Apogee to provide optional Voice over IP (VOIP) Phone service in all residence halls, Arbor Oaks, Meadow Run Phases I & II, Timber Brook, and University Village. If you are a resident in any of these properties, the following applies to your room / apartment: Residents will have an option to purchase in-room VoIP phone service from Apogee if desired. Each resident is required to provide his/her own personal phone. Telephones will not be provided. To sign up for Phone Service, go to For assistance with VoIP phone service, contact Apogee Support at Students who have VoIP phone service must notify Apogee if they move their service to a different location. All other apartment residents may contract for phone service through a local phone service provider. 10

11 OIT Help Desk If you experience problems with the, please contact Customer Service at The information below outlines the services OIT will provide for personal computers and network services. UTA 10 GB Quota J Drive 160 MB Secured Storage Sky Drive 25 GB On-Line Storage MavSpace 500 MB On-Line Storage Web Space 100 MB Quota UTA Wikis UTA Blogs Computer Labs located in MAC, ARCH, ELAB, NH, UC, COBA, LIB, UH, FA NET ID Self Service For assistance with services provided by OIT, please contact the Helpdesk: 102A Central Library (817) helpdesk@uta.edu For additional support, and a list of free software available for download, please visit The OIT Help Desk cannot assist you with personal-computer problems. If you have hardware or software problems on your personally owned computer, we suggest you contact the retail center from which the machine was purchased or another repair center such as Best Buy, CompUSA, and Fry s Electronics. THE UNIVERSITY OF TEXAS AT ARLINGTON Housing and University Center Apartment and Residence Life Revised: 08/01/12 11