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2 TABLE OF CONTENTS ADDRESS CHECKLIST 3 INTRODUCTION 4 WHAT IS PORT FORWARDING? 4 PROCEDURE OVERVIEW 5 PHYSICAL CONNECTION 6 FIND YOUR ROUTER S LOCAL NETWORK IP ADDRESS Windows XP Windows Vista / Windows 7 8 FIND YOUR ROUTER S INTERNET IP ADDRESS 9 DEVICE SETUP Static Address Configuration IP Address Syntax 11 PORTS HTTP / Web Port Mobile Port 12 PERFORM A PING TEST Windows XP Windows Vista / Windows 7 14 CONNECT TO YOUR DEVICE VIA INTERNET EXPLORER 15 LOG IN TO YOUR ROUTER 16 PORT FORWARDING Create Rules Apply Rules To Your Device Combined Configuration 20 SET UP YOUR MOBILE DEVICE 21 DYNAMIC DNS (DDNS) ACCOUNTS Static v Dynamic Internet IP Addressing The Purpose of DDNS Account Providers How To Use DDNS 22 CONCLUSION 23 2

3 ADDRESS CHECKLIST At various points in this guide you will be asked to note down IP addressing information. Write it down in the spaces provided below, and use this list to refer to when you need the information. ROUTER LAN IP Address: WAN IP Address: DVR / IP CAMERA IP Address: Subnet Mask: Gateway: DNS Server: HTTP / Web Port: Mobile Port: Other Port(s)*: * These can include media ports, video ports, and any other ports you see referenced in your device s menu. For the DVR / IP Camera, the Gateway and DNS Server addresses should be exactly the same as your router s LAN IP address, otherwise the device will not be able to access the Internet. TIP Common port numbers used on Storage Options CCTV DVRs are 34567, 9000 and

4 INTRODUCTION At Storage Options we want to make setting up remote access to your CCTV DVR or IP Camera as quick and painless as possible. This document will guide you through the basics of local network configuration, accessing your router, port forwarding, and remote device (e.g. smart phone) setup. While we cannot provide technical support for all routers (as each manufacturer s version varies), this guide will give you hints to get you going. You will learn how to: Configure your DVR / IP Camera correctly for use on your local network Forward applicable network ports on your router Configure your smart phone for remote access WHAT IS PORT FORWARDING? Port forwarding is a task performed by your Internet router which allows remote access (e.g. from a smart phone) to a specific device on your local network, in this case your Storage Options CCTV DVR or IP Camera. When a remote access request is made to your router s Internet (WAN) IP address, the router needs to know what to do with this traffic. A port forwarding rule tells the router to allow the traffic through its firewall and where to send it on your private local network. Some devices only need one port configuring to work remotely. Other devices provide different services on multiple ports, so they need multiple port forwarding rules; one for each service. Please refer to this table for a list of example ports commonly used on Storage Options products: Port Type IP Camera CCTV DVR HTTP (Web) 80 or or 81 Media or Mobile Video Stream to 3360 (port range) 4

5 PROCEDURE OVERVIEW This flow chart provides an overview of the remote access configuration process: The number at the bottom right of each box refers to a page in this guide. TIP Refer back to this flow chart at any stage of the setup process to see what to do next. 5

6 PHYSICAL CONNECTION Before you can configure any of your network equipment, please make sure it is all physically connected correctly. Make sure you have connected the devices on your network together using Ethernet cable: Connect the DVR / IP Camera to one of your router s LAN ports Connect your computer / laptop to another one your router s LAN ports Double check you already have Internet access from your computer / laptop While it is technically possible to connect the DVR / IP Camera directly to your computer or laptop, doing so requires advanced networking knowledge and as such, will not be covered in this guide. Connect your devices as in the diagram above. If you are currently using a desktop or laptop with wireless connectivity, please switch your wireless adapter off while following this guide, and connect it to your router using an Ethernet cable. Once setup is complete, you can remove the cable and resume use of wireless connectivity. Please do not overlook this stage of the setup process. It is important that all of your network devices are connected with Ethernet cables while following this guide. 6

7 FIND YOUR ROUTER S LOCAL NETWORK IP ADDRESS Before you can log in to your router to check or change port forwarding configuration, you need to know its address on your network. The quickest way to do this is to use a program called IPCONFIG, which is built into Windows. 6.1 WINDOWS XP 1. Click Start, then Run... to display the Run dialog box. In the Run dialog box type cmd and click OK. 2. A command prompt will open. Type ipconfig /all and press Enter. 3. Find the value for Default Gateway and note it down in the LAN IP Address box on page 3. For example, it could be You can now close the command prompt window. Type exit and press Enter, or click the cross at the top right of the window. 7

8 6.2 WINDOWS VISTA / WINDOWS 7 1. Click Start, then in the Search programs and files box, type cmd and press Enter. 2. A command prompt will open. Type ipconfig /all and press Enter. 3. Find the value for Default Gateway and note it down in the LAN IP Address box on page 3. For example, it could be You can now close the command prompt window. Type exit and press Enter, or click the cross at the top right of the window. 8

9 FIND YOUR ROUTER S INTERNET IP ADDRESS Up until now, the IP addresses in use throughout this guide have all started with xxx.xxx; these local addresses will only work while you are physically connected to your router (or using wireless) and on your local network. Your router actually has two IP addresses; one for use on the local network and one to identify it on the Internet. For remote access, you need to know your Internet (WAN) IP address. To find your WAN IP address: 1. Open a web browser, visit and do a search for what is my ip. At the top of the search results, Google will show your current Internet IP address: Alternatively, visit one of these websites: Write down your Internet IP address in the WAN IP Address box on page 3. Once you have finished setting your system up with this guide, you can use your WAN IP address in conjunction with your device s HTTP (web) port to access it from anywhere in the world using Internet Explorer: e.g. Please see section Dynamic DNS (DDNS) Accounts (page 22) for information on static versus dynamic Internet (WAN) IP addresses. 9

10 DEVICE SETUP Before you can access your DVR or IP Camera remotely, you will need to configure it for local network access. For instructions specific to your product, please see its instruction manual. Remote access using port forwarding requires that your device uses static IP addressing instead of automatically assigned (DHCP) addressing. The easiest way to assign static IP address information is first to set the device to DHCP mode so that it automatically receives the correct information from your router, then switch to static mode and use the same addresses. 8.1 STATIC ADDRESS CONFIGURATION To set up static IP addressing: 1. Go to your device s network settings menu. Example: DVR network setup menu Example: IP Camera network setup menu 2. Under Type, select DHCP, or tick the checkbox next to DHCP (depending on your model). You may need to restart your device for this setting to take effect. TIP This option may also be labelled DHCP Enable, Obtain IP from DHCP Server, or something similar. Refer to the manual provided with your device for specific instructions on network setup. 3. Note down the IP, subnet mask, gateway, and DNS address information, as well as any ports, in the spaces provided on page 3. You may have to open a sub menu to find the port numbers. CAUTION It is important that you list all ports, as you will need to use these values later in this guide. If you do not correctly configure port forwarding for all of your devices ports, remote access will not work. 10

11 4. Once you have noted down the above information, switch your device s networking Type to static addressing (or un-tick the DHCP setting), then check all the information you wrote down in step 3 still matches. If it does not, please change the settings on the device. 5. Restart your device, then return to the network settings menu and check the static IP address settings once more to make sure they match what was written down in step 3. If not, please change the settings on the device and restart it again. The device must have a network address in the same range as your router. For example, if your router s IP address is any attached devices must have an IP address starting xxx otherwise they will not be visible on the network. 8.2 IP ADDRESS SYNTAX On some systems, IP addresses will be displayed in full: e.g Whereas on others, the same IP address could be displayed in short-hand, where preceding zeros are dropped: e.g Either of these ways is correct, but please be aware, if for example your IP addresses are on the xxx range, you cannot shorten this to xxx. You must always have four blocks of numbers. i.e written in short-hand is , not

12 PORTS 9.1 HTTP / WEB PORT The HTTP port (sometimes referred to as a Web port) is used by web browsers such as Internet Explorer to connect to web pages. All web browsers will use port 80 by default. Most DVRs and IP Cameras also have their HTTP port set to port 80. Some routers also have their external access interface on port 80. In most cases this is fine, but sometimes it can cause a clash when trying to access the DVR / IP Camera, so we recommend you change the device s HTTP port to a different number, for example 81 or 82. Refer to your product s manual for specific instructions on how to change the HTTP (Web) port. Usually it is just a case of finding the correct menu option and changing the number. You may have to restart your device after changing this setting. Example: HTTP port setup on a DVR Example: HTTP port setup on an IP Camera Changing the default HTTP port ensures there won t be any problems when trying to remotely access your device using Internet Explorer web browser. When accessing addresses that do not use the default HTTP port, you will need to append the new port number to the end of the address, by typing a colon ( : ) then the port number: e.g MOBILE PORT The Mobile port (only applicable to CCTV DVRs) is used when connecting to the device using a smart phone such as an Apple iphone or an Android handset. We recommend using port 100 (which is usually the default) for this. There may be an option to switch the Mobile port on or off. Please make sure it is switched on otherwise viewing via smart phone will not work! TIP You can usually find the Mobile port options in a sub menu on the DVR s network setup menu. 12

13 PERFORM A PING TEST To determine if the settings applied in section Device Setup (page 10) are correct, you can perform a ping test. The ping test simply sends a message to the device and asks for a reply. If a valid reply is received, the device is configured correctly WINDOWS XP 1. Click Start, then Run... to display the Run dialog box. In the Run dialog box type cmd and click OK. 2. A command prompt will open. Type ping [device IP address] and press Enter. For example, if the device s IP address is , type ping into the prompt. 0% loss = Pass Request timed out / Destination host unreachable / 100% loss = Fail 3. If the ping tool receives a reply, the device is configured correctly on your network and you can proceed to section Connect To Your Device Via Internet Explorer (page 15). If you receive a Request timed out or Destination host unreachable message, please refer back to section Device Setup (page 10) and carefully follow through each step again. You do not need to append the port number when using the Ping tool. 13

14 10.2 WINDOWS VISTA / WINDOWS 7 1. Click Start, then in the Search programs and files box, type cmd and press Enter. 2. A command prompt will open. Type ping [device IP address] and press Enter. For example, if the device s IP address is , type ping into the prompt. 0% loss = Pass Request timed out / Destination host unreachable / 100% loss = Fail 4. If the ping tool receives a valid reply, the device is configured correctly on your network and you can proceed to section Connect To Your Device Via Internet Explorer (page 15). If you receive a Request timed out or Destination host unreachable message, your device is not configured correctly. Please refer back to section Device Setup (page 10) and carefully follow through each step again. You do not need to append the port number when using the Ping tool. 14

15 CONNECT TO YOUR DEVICE VIA INTERNET EXPLORER Once you have verified the device is correctly set up on your local network using the Ping tool, you can then access it using your web browser. You must use Microsoft Internet Explorer for accessing our CCTV and IP Camera products. Open Internet Explorer and in the address bar, type the device s IP address you wrote down on page 3, then press the Return / Enter key. Type the IP address in this format: where xxx.xxx.xxx.xxx is your device s IP address: e.g. If you changed the default HTTP (web) port on your device (as recommended on page 12), you will need to append the port number to the IP address by typing a colon ( : ) then the port number: e.g. Please make sure you are typing the IP into the address bar, NOT a search bar. On most web browsers, the address bar allows you to go directly to a website. In contrast, the search bar allows you to use your favourite search engine (such as Google) to search a term. Using the search bar in this case will NOT work, so please make sure you are using the address bar. You should be presented with a login page for your device, which will ask for a user name and password. Type these into the boxes. They are likely to be case sensitive: e.g. admin is not the same as Admin. TIP The default user name and password information is listed in your device s manual. You will be asked to install an ActiveX control. You must allow this otherwise the DVR / IP Camera will not function correctly. At this point, your CCTV DVR or IP Camera is now working correctly on your local network. To enable remote access, you will now need to configure port forwarding rules on your router. 15

16 LOG IN TO YOUR ROUTER Now that you have your router s IP address, you can access its settings page via your Web browser (e.g. Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari). Open your Web browser and in the address bar, type the router s local (LAN) IP address you wrote down on page 3, then press the Return / Enter key. Type the IP address in this format: where xxx.xxx.xxx.xxx is your router s IP address. e.g. Please make sure you are typing the IP into the address bar, NOT a search bar. On most web browsers, the address bar allows you to go directly to a website. In contrast, the search bar allows you to use your favourite search engine (such as Google) to search a term. Using the search bar in this case will NOT work, so please make sure you are using the address bar. Microsoft Internet Explorer Mozilla Firefox Google Chrome Apple Safari You should be presented with a login page for your router. It will ask for a user name and password. Type these into the boxes. They are likely to be case sensitive: e.g. admin is not the same as Admin. TIP A common user name is admin and the default password could be password, 1234 or admin. Default login information can often be found on a label on the bottom of your router, or in its manual. 16

17 PORT FORWARDING Refer to section What Is Port Forwarding? (page 4) for an overview of port forwarding. There are many different routers on the market and while each one sticks to this general procedure, they all differ in their terminology and configuration process. There are essentially two stages to configuring a port forwarding rule: Create the port forwarding rule Apply the rule to the device s IP address Storage Options can only provide an overview of the procedure to configure port forwarding rules. This guide will use a Netgear DG834G router purely as an example of how to set up port forwarding rules. The procedure to set up port forwarding rules on your router may differ CREATE RULES Here you need to set up a custom service for each port that you need to forward to your device. For example, if your device needs ports 81, 9000 and forwarding, you will have to set up 3 separate rules, one each for ports 81 and 9000, then another one which covers the port range TIP Refer to your router s manual for more specific instructions, or visit for a step-by-step guide for your router. To create the rules: 1. Log in to your router. See section Log In To Your Router (page 16) for instructions on how to do this. 2. Find the Services page. This might instead be called Virtual Servers, Game & Application Sharing, Port Forwarding, Port Mapping or something similar. All currently configured services will be listed on screen. 3. Click the Add Custom Service option to create a rule. 17

18 4. Add a name, type, start port and finish port for the rule. Refer to the table below for information on how to complete these requirements. ITEM Name: Type: Start & Finish Port: DESCRIPTION A custom name for the rule. This can be anything you would like, but we recommend naming your rules CCTV1, CCTV2, CCTV3, etc for ease of use. Set this to TCP/UDP. If you are setting up a single port, set both the Start Port and Finish Port values to the same number. If you are setting up a port range, input the smallest port in the Start Port field and the largest port in the Finish Port field. 5. Click the Apply button to save this port forwarding rule. You should be returned to the Services page and your newly created rule should appear on the list of current rules. 6. Repeat this process for the remaining ports. You must create a port forwarding rule for the HTTP port and for each of the other ports you listed on page 3 of this guide. If your router asks for a Port Trigger, please leave this field blank. 18

19 13.2 APPLY RULES TO YOUR DEVICE Once you have created your port forwarding rules, you need to tell the router what to actually do with the traffic that arrives on these ports. The traffic needs to be passed on to your local network and to your DVR / IP Camera. To do this, you need to set the rules to forward to the device s IP address. This is usually on a separate page in your router, but sometimes it is applied at the same time as creating the rule. TIP Refer to your router s manual for more specific instructions, or visit for a step-by-step guide for your router. In this Netgear example, the router uses a two-stage process, so you must continue with the following instructions: 1. Find the Firewall Rules page. This might instead be called Game & Application Sharing or something similar. All currently configured firewall rules will be listed on screen. This page is split into two sections; Outbound Services and Inbound Services. Since you want to connect to your DVR / IP Camera from outside your local network, any traffic you send will be inbound to the firewall. 19

20 2. Under Inbound Services, click Add. Service: Action: ITEM DESCRIPTION Choose one of the rules you set up in the previous step (i.e. CCTV1, CCTV2, etc). Set this to ALLOW always. Send to LAN Server: Set this to your DVR / IP Camera s IP address, as listed on page 3. WAN Users: Log: Set this to Any and leave the Start and Finish options blank. Choose whether to log activity that matches this rule this is a personal preference. 3. Click the Apply button to save this firewall rule. You should be returned to the Firewall Rules page and your newly created rule should appear in the Inbound Services list. 4. Repeat this process for the remaining services that you set up in the previous section. On most routers these rules will work as soon as they are applied, but some may require a reboot before the rules take effect. If you do need to reboot your router, you will need to re-check your WAN IP refer to section Find Your Router s Internet IP Address (page 9) for more details COMBINED CONFIGURATION The port forwarding rule creation process on some routers will actually combine the two parts described in sections 11.1 and 11.2 into one step. This means instead of having to first create a rule, then apply it to a device, you do both tasks at the same time. Refer to your router s manual for specific instructions, or visit and try one of their step-by-step guides. 20

21 SET UP YOUR MOBILE DEVICE Now that you have correctly set up your DVR / IP Camera on your local network, and configured port forwarding on your router, you should be able to access your device on your smart phone. Instructions for third party mobile phone apps are provided as a convenience only, and Storage Options cannot provide support on their functionality. Download and install the remote viewing application of your choice to your smart phone. Navigate to the settings page. Here is an example of what the settings page might look like: Device Name: In this field you can give your device any name you want, to easily recognise it. For example, you might want to call it DVR, CCTV, or IPCam. Address: You must input an IP address here, based on this table: LOCATION PHONE CONNECTIVITY IP ADDRESS TO USE Local (connected to your home network) Wireless (Wi-Fi) DVR s LAN IP Remote (away from your home network) 3G Router s WAN IP or DDNS account name Port: If you are connecting remotely to a CCTV DVR, you need to supply its mobile port (e.g. 100) here. If you are connecting to an IP Camera, you can use its HTTP port (e.g. 81) here. Refer to page 3 for your port numbers. User ID and Password: Here you must supply the user name and password you use to log into your device. These are usually casesensitive. Default user name and password information is listed in your device s manual. Max Channel: This is usually only applicable to DVR configurations. It refers to the maximum number of video channels your system supports, so if for example you have a 4 camera system, input 4 here. 21

22 DYNAMIC DNS (DDNS) ACCOUNTS 15.1 STATIC v DYNAMIC INTERNET IP ADDRESSING Your unique Internet (WAN) IP address can be either dynamic or static. Dynamic addresses are assigned every time your router connects to the Internet, and are different each time. Your Internet Service Provider (ISP) might also have a policy of renewing your dynamic IP address to a schedule (e.g. daily / weekly), so your external access address will regularly change. A static Internet IP address never changes. Once it is assigned to your router, you will always have that address, no matter whether you disconnect from and reconnect to the Internet. For this reason, it is much more convenient to have a static WAN IP than a changing address. TIP Refer to section Find Your Router s Internet IP Address (page 9) for information on how to find your current WAN IP address. Some ISPs will provide a static WAN IP for free, and some for a monthly fee, whereas others do not provide this service. In this case a Dynamic DNS account can provide a solution for the issue of a changing Internet IP address THE PURPOSE OF DDNS Dynamic Domain Name System (DDNS) accounts map a domain name (e.g. myaccount.ddns-provider.com ) to an Internet IP address. A DDNS account automatically updates the associated IP address whenever it dynamically changes, meaning you only need to remember your DDNS account details, not an IP address ACCOUNT PROVIDERS There are many DDNS account providers, which you can find by doing a Google search for ddns provider. Some provide free accounts, and others charge for the service HOW TO USE DDNS Once you have set up a DDNS account with the provider of your choice, you will need to input your account details into your router. In this example, click the Dynamic DNS option and then tick the Use a Dynamic DNS Service checkbox, then choose your provider, and input your Host Name (your account name), then your user name and password, then click Apply to save. Now when connecting via your smart phone or Internet Explorer, you can replace the IP address with your DDNS account name. Don t forget to append the HTTP port (e.g. :81 ) if you are viewing in Internet Explorer. e.g. 22

23 CONCLUSION Having followed this guide, you should now be able to view your DVR or IP Camera both on your local network, and remotely via your smart phone and / or computer. In the event that you still need further assistance with this you can call us, at local UK rate on the number below and our UK-based experts will be happy to help you. Please have all the information you noted on page 3 to hand, as this can help us quickly identify any configuration issues. Technical Support is available Monday to Friday, 9am to 5.30pm, excluding bank holidays. Alternatively visit our website at or send us an at the address below. UK: Ireland: (0) S 23

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