Active Directory Self-Service Bundle

Transcription

1 Active Directory Self-Service Bundle Makes life easier for the IT department ZervicePoint Active Directory Self-Service Bundle include a set of services that makes life easier for the IT department that will be able to administer users and computers in a convenient way. The bundle lets you easily performing tasks like creating and removing users, installing operating systems, installing software, editing user details and security and creating new mailboxes. All in one single place, without need to use the target systems consoles and without the need of user rights to these systems. ENFO is a prominent Nordic IT company, offering packaged and efficient IT outsourcing, business process outsourcing, and niche IT consulting designed to help our customers in Sweden, Norway, Denmark, Finland, and around the world focus on their core business. enfo.se

2 Active Directory Self- Service Bundle KEY BENEFITS CONTENT The Active Directory Self-Service Bundle include a total of 12 services in 2 different categories. This set of services has been developed together with our customers using the most common IT Self Service scenarios as reference. The delegation features enables staff from 1 st line support all the way down to end users to use the services. All without any permissions to the target systems. The services are highly customizable and easy to use. They require very little knowledge to configure and close to zero IT knowledge to use. The services have automated workflows to perform multiple tasks with little user input. This saves IT time and ensures the quality of the result every time. To increase availability the services are designed to be used on mobile and other devices. SPECIFICATIONS Package Contents 12 pre-designed services prepared with well designed forms and Processes. Over 50 Process activities that can be used to create your own services to manage Active Directory, Exchange, SCCM, Files & Folders Over 30 Data Sources that can be used to quickly create your own request forms with dynamic content. The service categories Computer Administration User Administration Reduces help-desk calls with up to 50%. Automates the 50 most common IT Tasks. Reduces lead time Role based delegations. Administrators can only manage objects delegated to their role. No access to target systems required. Saves time and increases productivity due to automation & innovative request forms. No or low learning curve. Highly customizable workflows with approval possibility. Runs on mobile, tablet and other devices. Quickly adds more value to your ZervicePoint Investment. DELIVERY INFORMATION The bundle is delivered as ZIP file including all necessary files for installation in the customer environment. Installation and configuration can be performed either by the customer or by the ZervicePoint Team upon request. For questions or to order service, please contact Enfo Zipper: zervicepoint.com zervicepoint@enfo.se

3 Ready to use Service Templates Computer Administration New Computer Edit Computer (re)install Computer Install Software Remove Computer User Administration New Mailbox New User Edit User Details Remove User User Expire Date User Groups User Security A complete set of Integration Packs to build more services A set of Process Activities used to automate Active Directory tasks. Can also be used to make highly AD integrated request forms. A set of Process Activities used to automate Microsoft Exchange Task. Can also be used to make highly Exchange integrated request forms. A set of Process Activities used to automate Microsoft SCCM. Can also be used to make highly SCCM integrated request forms.

4 Create Computer Simplify and automate the most common and important parts of a Create Computer Process. With a permission and delegation model, Create Computer can both be used by central IT and other parts of the organization Makes sure all computers are created in the same way every time The User doesn t need any permissions in the target systems Organizational Permission Model can be applied Validates user input to match corporate standards Organizational details are populated to the new object The SCCM Environment is prepared for installation of the computer Create Computer based on templates The computer is added to the security groups selected by the user or by a configured template Edit Computer View and Edit Computer details and attributes of your choice, such as managed by etc. The information is updated directly in Active Directory. User input is validated to ensure the information quality. The automation process may be configured to update the new information in additional systems such as asset management systems. Ensures the information quality in your Active Directory Delegate user update tasks to different parts of the organization Update multiple target systems with simple extensions The user does not need any permissions in the target systems

5 Install Computer Install an operating system on a computer by selecting an operating system. Automatically installs operating system on selected computer IT Administrators can install computers within their scope of responsibility. End Users can install their own computers Full SCCM 2012 integration Install Software Install Software of your choice. The software will be delivered to the computer by Microsoft SCCM Software installation begins instantly if the computer is reachable on the network. No more waiting! IT Administrators can install software on computers within their scope of responsibility. End Users can install software on their own computers. Remove Computer Remove a computer object from Active Directory. Makes sure administrators only can remove accounts within their scope of responsibility Action is (as any service) logged Automation process can be extended to cover other systems

6 New Mailbox Enable a Microsoft Exchange Mailbox for the selected user. Useful for e.g. converting a consultant to employee Integrates with Microsoft Exchange Makes sure administrators can enable mailboxes for users within their scope of responsibility only Can be extended to include attributes like mailbox size etc. New User Simplify and automate the creation process of a new user. The delegation and validation model makes sure users are created in the correct way every time regardless off whom is creating them. Ensures the information quality in your Active Directory Ensures that new users are created in the correct location Automates the creation of address in Microsoft Exchange Automates the creation of a home and profile folder at the correct location Securely delivers initial password to the requester Can be configured with the attributes and validation models of your choice The requester does not need to have administrative permission in target systems such as MS Active Directory or Microsoft Exchange Server

7 Edit User Details View and Edit User Details and Attributes of your choice. The information is updated directly in Active Directory. User input is validated to ensure the information quality. The automation process may be configured to set the new information in additional systems such as HR systems. Ensures the information quality in your Active Directory Delegate user update tasks to different parts of the organization Update multiple target systems with simple extensions The user does not need any permissions in the target systems Remove User Remove an Active Directory account, Home and Profile folder. Makes sure administrators only can remove accounts within their scope of responsibility Action is (as any service) logged The automation process removes the user account & home and profile folder Automation process can be extended to cover other systems

8 User Expire Date View or change Active Directory User Expire Date. View and manage the expire date only for users within the scope of the requestors role Instant Update in Microsoft Active Directory Extendible automation process to update other systems User Groups View and manage an Active Directory Users group membership Quickly add or remove user from groups The delegation model makes sure the requestor manages only the groups within the scope of the role No administrative permissions is needed in the target system (Active Directory) User Security Manage and troubleshoot Active Directory User Security Setting. Detect why a user cannot login Unlock Active Directory User accounts Disable or enable accounts Reset Password Force user to change password at next login ZervicePoint.com Enfo.se/zipper