Business Phone Tariffs

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1 Business Phone Tariffs

2 Contents Telephone Charges 3 Installation Charges Service on an Existing Line Rental Charges Paying Your Bill Call Features Call Feature Bundles Additional Charges Package Details 4 Call Charges 5 Calculating Your Bill Fee Type Call Limit Special Offers Time Bands Call Connection Fee Call Charge Rounding 6 Duration Rounding Calls National Calls Calls to s* Non-Geographic Calls (UK) Calls to Emergency Services Calls to Directory Enquiries Services International Calls 7 Paying Your Bill 13 Cancellation Charges Business Phone Tariffs 2

3 Telephone Charges Installation Charges The installation charge for a business voice service is dependent on whether property has not previously had the benefit of a voice service or if the customer is taking over an existing voice line that is compatible with the seethelight voice service. Voice service (new line only) Existing line Second line Optional engineer visit (per call out) Price Call Features Call Return Price (per month) Call Divert* 1.50 Caller ID 1.50 Call Waiting 1.50 Reminder Call 1.50 Ring Back 1.50 Voic Enhanced Voic 2.50 Choose to Refuse 2.50 Call Barring 1.75 Withhold Number *Please note that you will be responsible for the cost of the diverted call from your landline to your chosen destination (unless call is diverted to another seethelight phone). Additional Charges Price Paper bill charge 1.25 Non direct debit charge 2.50 Payment by Credit Card 2.50 The above charges are standard and subject to survey. The quoted price could be higher should any installation work be necessary to repair damage to the line. Call Feature Bundles Price (per month) 2 Features Features Features Features Features 5.00 Business Phone Tariffs 3

4 Package Details Seethelight offer a number of digital phone packages to suit customer call requirements. The standard monthly line rental is A second line can be added for a monthly line rental of 4.89 The entry level voice package can be enhanced through the addition of Voice Extra. Package Monthly Fee UK Daytime (Mon - Fri 6am to 6pm) UK Evening (Mon - Fri before 6am and after 6pm) UK Weekend (All day Sat and Sun) UK Voice 4.5p 1.5p 12p Peak 10p Off-Peak Voice Extra p 12p Peak 10p Off-Peak International Please see International Call Charges table Please see International Call Charges table Business Phone Tariffs 4

5 Call Charges Calculating Your Bill The customer s bill is calculated in the following way: All installation and connection fees are payable up-front. All rental fees are payable one month in advance. This will appear on the customer s first bill as it will include the month the customer joined plus the next month of the customer contract. Point of payment for the different parts of a package is as follows: Fee Type Fee Type Installation and Connection Rental Calls Call Limit Point that fee is billed All installation and connection fees will be payable up-front This may appear more on your first bill as it will include the month you joined plus the next month of your contract The call charges incurred during your monthly bill period will appear on the following month s bill New customers will be asked to agree to a maximum monthly call expenditure (see terms and conditions for details). If the call level is reached before the normal monthly bill is due to be sent out, seethelight will contact the customer to agree an appropriate remedy. In some instances seethelight may ask for a deposit if the customer has no account history. Special Offers From time-to-time seethelight will introduce special offers. The prices of the special offer may vary from those stated in this tariff guide. Please visit for our latest offers. Time Bands Seethelight define the terms daytime, evening and weekend as follows: Daytime Evening Weekend Call Connection Fee Monday to Friday, 6am to 6pm Monday to Friday, before 6am and after 6pm Midnight Friday to midnight Sunday A call connection fee of 8p will be applied to all calls or as stated by your call package. Call packages with free evening and/or weekend minutes are not subject to a call connection fee. Calls from seethelight customers to other seethelight customers are free of charge for up to an hour. Business Phone Tariffs 5

6 Call Charge Rounding The cost of a call is calculated by adding the pence per minute charge to the call set-up fee; the total is rounded up to the next penny and VAT is applied to the total. Duration Rounding Calls are rounded up to the next whole minute. Calls Calls from seethelight customers to other seethelight customers are free of charge for up-to an hour, call rates are charged at pence per minute rate after one hour. Unlimited evening and weekend UK landline calls are for up to an hour to numbers beginning 01, 02 and 03 but excludes non-geographic numbers 0871, 0845 and 0847, all indirect access calls, Premium Rate services, operatorcontrolled calls, calls to the internet, information and paging services, local, national and all nongeographic numbers used to dial-up ISPs, other non voice calls and calls to the Channel Islands. After an hour a pence-per-minute rates apply. Advertised free calls are subject to a pence-perminute charge rate after one hour. The user can hang up and redial before the end of an hour to avoid free call charges. National Calls Charge per minute (in pence) Product Peak Off-Peak Seethelight to seethelight customers National* Jersey and Guernsey* *A connection charge of 8 pence per minute will be applied to all calls outside of your call package Calls to s* Peak Charge per minute (in pence) Off-Peak O T Virgin Orange Vodafone Hutchison 3G Opal BT Fusion Magrathea Voice and Data Other *A connection charge of 8 pence per minuted will be applied to all national mobile calls Non-Geographic Calls (UK) Peak Charge per minute (in pence) Off-Peak Calls to Emergency Services Business Phone Tariffs 6

7 International Calls Charge per minute (in pence) Country Daytime Evening Weekend Afghanistan Afghanistan Albania Albania Algeria Algeria American Samoa American Samoa Andorra Andorra Angola Angola Anguilla Anguilla Antarctica Terr Antarctica Terr Antigua & Barbuda Antigua & Barbuda Argentina Argentina Armenia Armenia Aruba Aruba Ascension Ascension Australia Australia Austria Austria Azerbaijan Azerbaijan Azores Azores Bahamas Bahamas Bahrain Bahrain Bangladesh Bangladesh Barbados Barbados Belarus Belarus Belgium Belgium Belize Belize Benin Benin Bermuda Bermuda Bhutan Bhutan Bolivia Bolivia Bosnia/Herzegovena Bosnia/Herzegovena Botswana Botswana Brazil Brazil British Virgin Islands British Virgin Islands Brunei Brunei Bulgaria Bulgaria Burkina Faso Burkina Faso Burundi Burundi Cambodia Cambodia Cameroon Cameroon Canada Canada Canary Islands Canary Islands Cape Verde Cape Verde Business Phone Tariffs 7

8 Cayman Islands Cayman Islands Central African Rep Central African Rep Chad Chad Chatham Island Chatham Island Chile Chile China China Christmas Island Christmas Island Cocos Island Cocos Island Colombia Colombia Comoros Comoros Congo Congo Cook Islands Cook Islands Costa Rica Costa Rica Croatia Croatia Cuba Cuba Cyprus - North Cyprus - North Cyprus - South Cyprus - South Czech Republic Czech Republic Denmark Denmark Diego Garcia Diego Garcia Djibouti Djibouti Dominica Dominica Dominican Republic Dominican Republic East Timor East Timor Ecuador Ecuador Egypt Egypt El Salvador El Salvador Equatorial Guinea Equatorial Guinea Eritrea Eritrea Estonia Estonia Ethiopia Ethiopia Falkland Island Falkland Island Faroe Islands Faroe Islands Fiji Fiji Finland Finland France France French Polynesia French Polynesia Gabon Gabon Gambia Gambia Georgia Georgia Germany Germany Ghana Ghana Gibraltar Gibraltar Business Phone Tariffs 8

9 Greece Greece Greenland Greenland Grenada Grenada Guadeloupe Guadeloupe Guam Guam Guantanamo Bay Guantanamo Bay Guatemala Guatemala Guiana Guiana Guinea Guinea Guinea-Bissau Guinea-Bissau Guyana Guyana Haiti Haiti Hawaii Honduras Honduras Hong-Kong Hong-Kong Hungary Hungary Iceland Iceland India India Indonesia Indonesia Iran Iran Iraq Iraq Ireland Ireland Israel Israel Italy Italy Ivory Coast Ivory Coast Jamaica Jamaica Japan Japan Jordan Jordan Kazakhstan Kazakhstan Kenya Kenya Kiribati Kiribati Korea - North Korea - North Korea - South Korea - South Kosovo Kosovo Kuwait Kuwait Kyrgyzstan Kyrgyzstan Laos Laos Latvia Latvia Lebanon Lebanon Lesotho Lesotho Liberia Liberia Libya Libya Liechtenstein Liechtenstein Lithuania Lithuania Business Phone Tariffs 9

10 Luxembourg Luxembourg Macao Macao Macedonia Macedonia Madagascar Madagascar Madeira Malawi Malawi Malaysia Malaysia Maldives Maldives Mali Mali Malta Malta Marshall Islands Marshall Islands Martinique Martinique Mauritania Mauritania Mauritius Mauritius Mayotte Mayotte Mexico Mexico Micronesia Micronesia Midway Islands Midway Islands Moldova Moldova Monaco Monaco Mongolia Mongolia Montserrat Montserrat Morocco Morocco Mozambique Mozambique Myanmar Myanmar Namibia Namibia Nauru Nauru Nepal Nepal Netherlands Netherlands Netherlands Antilles Netherlands Antilles New Caledonia New Caledonia New Zealand New Zealand Nicaragua Nicaragua Niger Niger Nigeria Nigeria Niue Niue Norfolk Islands Norfolk Islands Northern Marianas Northern Marianas Norway Norway Oman Oman Pakistan Pakistan Palau Palau Palestine Palestine Panama Business Phone Tariffs 10

11 Panama Papua Papua Paraguay Paraguay Peru Peru Philippines Philippines Poland Poland Portugal Portugal Puerto Rico Puerto Rico Qatar Qatar Reunion Reunion Romania Romania Russia Russia Rwanda Rwanda San Marino San Marino Sao Tome Sao Tome Satellite Saudi Arabia Saudi Arabia Senegal Senegal Serbia And Montenegro Serbia And Montenegro Seychelles Seychelles Sierra Leone Sierra Leone Singapore Singapore Slovakia Slovakia Slovenia Slovenia Solomon Islands Solomon Islands Somalia Somalia South Africa South Africa Spain Spain Sri Lanka Sri Lanka St. Helena St. Helena St. Kitts & Nevis St. Kitts & Nevis St. Lucia St. Lucia St. Pierre/Miquelon St. Pierre/Miquelon St. Vincent St. Vincent Sudan Sudan Suriname Suriname Swaziland Swaziland Sweden Sweden Switzerland Switzerland Syria Syria Taiwan Taiwan Tajikstan Tajikstan Tanzania Tanzania Thailand Thailand Business Phone Tariffs 11

12 Togolease Republic Togo Tokelau Tokelau Tonga Tonga Trinidad & Tobago Trinidad & Tobago Tunisia Tunisia Turkey Turkey Turkmenistan Turkmenistan Turks & Caicos Island Turks & Caicos Island Tuvalu Tuvalu Uganda Uganda Ukraine Ukraine United Arab Emirates United Arab Emirates Uruguay Uzbekistan Uzbekistan Wake Island Wake Island Wallis And Futuna Wallis And Futuna Vanuatu Vanuatu Vatican City Venezuela Venezuela Western Samoa Western Samoa Vietnam Vietnam Virgin Islands - USA Virgin Islands - USA Yemen Yemen Zaire Zaire Zambia Zambia Zimbabwe Zimbabwe Uruguay USA USA Business Phone Tariffs 12

13 Paying Your Bill Cancellation Charges By Direct Debit: Contact us to set up payment by Direct Debit. The date when we collect the amount due will be clearly shown on the front of your bill. If you choose not to pay by Direct Debit, we will charge you a separate payment handling fee for processing your payment. By debit or credit card: You can pay your bill by Switch, Solo, Delta, Master Card or Visa. By cash: You can take your bill to any bank or Post Office. By cheque: You can pay by cheque. Just fill in the payment slip and post it to us. Late Payment Fee Should your monthly payment be late, dishonoured, or it fails, a fee of 10 will be added to your account. Termination of Service Termination of the service before the end of the contract period will incur a compensation charge to seethelight. The charge for early termination will be the lower amount of either 70 or the total of the monthly line rental fees left in the minimum contract period. Business Phone Tariffs 13

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