FY 2010 Annual Action Plan

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1 Focus Area: Develop a workforce that allows the City to meet strategic initiatives and run its business. Detail Objective Increase employee participation in the City training opportunities. Implement a training and communication plan for the City's new performance management system. Implement a training and communication plan for the City's new performance management system. Revamp the City's new hire orientation program. Revamp the City's new hire orientation program. Tailor required trainings for employees based on job descriptions. Tailor required training for employees based on job descriptions. Standardize training offerings for all employees. Standardize training offerings for all employees. Develop and implement optional training offerings for employees. Develop and implement optional training offerings for employees that are balanced between enhancing employees' work skills and personal skills. Develop and implement mandatory courses for supervisors educating them on personnel related issues. Develop and implement mandatory course or courses for supervisors educating them on personnel related issues. Create and execute a leadership development program. Create and execute a leadership development program. Detail Objective Develop and implement a comprehensive employee health care plan that is fiscally sustainable. Facilitate the Wages and Benefits Team. Facilitate the Wages and Benefits Team and assist the Team in identifying and recommending resolutions to employee issues regarding pay, benefit, and terms and conditions of employment. Detail Objective Close gaps in competencies in each department through focused recruiting, training, retraining, leadership development and change management, reclassifications, reorganizations, diversity and affirmative action initiatives, and succession planning Migrate from class specifications to job descriptions and create a written protocol. Migrate from class specifications to job descriptions and create a written protocol with resource needs to ensure that job descriptions remain current and that job descriptions

2 remain current and that job description reviews are completed in a timely manner. Oversee and facilitate the City's recruitment activities. Oversee and facilitate the City's recruitment activities. Collect and analyze market data and create a strategy to use any remaining market funds. Collect and analyze market data and create a strategy to use any remaining market funds in FY09 and identify any market issues in preparation for the FY10-FY11 budget. Collect workforce planning data and create a standardized template Collect workforce planning data and create a standardized template that can be populated annually and used to include baseline demographic information, data gathering tools, and a prioritization process for workforce planning needs. Focus Area: Run the City's business to best realize its mission and strategic objectives. Detail Objective Plan and implement a City-wide approach to implement processes that serve department's external and internal customers. Plan and implement a City-wide approach to recruiting, processing and using volunteers. Plan and implement a City-wide approach to recruiting, processing and using the services of volunteers. Create and implement a protocol that can be used to audit the City's wage and hour practices. Create and implement a protocol that can be used to audit the City's wage and hour practices. Review and revamp, where needed, the business processes of the benefits office. Review and revamp, where needed, the business processes of the benefits office with the goal of streamlining processes and focusing on customer service. Participate in business process reengineering in conjunction with the implementation of an ERP. Participate in business process reengineering in conjunction with the implementation of an ERP system. Detail Objective Streamline and update city policy to better serve the department's customers. Update City Code sections, in conjunction with the Legal Department, that are personnel related. Update City Code sections, in conjunction with the Legal Department, that are personnel related and that have an impact on the services our department offers.

3 Update the City operations manual to include department policies that have a City-wide impact. Update the City operations manual to include existing department policies that have a City-wide impact. Increase supervisor usage of the City's discipline and evaluation processes. Increase supervisor usage of the City's discipline and evaluation processes. Focus Area: Develop a workforce that allows the City to meet strategic initiatives and run its business. Detail Objective Increase employee participation in the City training opportunities. Implement a training and communication plan for the City's new performance management system. Implement a training and communication plan for the City's new performance management system. Revamp the City's new hire orientation program. Revamp the City's new hire orientation program. Standardize training offerings for all employees. Standardize training offerings for all employees. Develop and implement mandatory courses for supervisors educating them on personnel related issues. Develop and implement mandatory course or courses for supervisors educating them on personnel related issues. Create and execute a leadership development program. Create and execute a leadership development program. Detail Objective Develop and implement a comprehensive employee health care plan that is fiscally sustainable. Facilitate the Wages and Benefits Team. Facilitate the Wages and Benefits Team and assist the Team in identifying and recommending resolutions to employee issues regarding pay, benefit, and terms and conditions of employment. Detail Objective Close gaps in competencies in each department through focused recruiting, training, retraining, leadership development and change management, reclassifications, reorganizations, diversity and affirmative action initiatives, and succession planning

4 Migrate from class specifications to job descriptions and create a written protocol. Migrate from class specifications to job descriptions and create a written protocol with resource needs to ensure that job descriptions remain current and that job descriptions remain current and that job description reviews are completed in a timely manner. Oversee and facilitate the City's recruitment activities. Oversee and facilitate the City's recruitment activities. Collect and analyze market data and create a strategy to use any remaining market funds. Collect and analyze market data and create a strategy to use any remaining market funds in FY09 and identify any market issues in preparation for the FY10-FY11 budget. Collect workforce planning data and create a standardized template Collect workforce planning data and create a standardized template that can be populated annually and used to include baseline demographic information, data gathering tools, and a prioritization process for workforce planning needs. Focus Area: Run the City's business to best realize its mission and strategic objectives. Detail Objective Plan and implement a City-wide approach to implement processes that serve department's external and internal customers. Plan and implement a City-wide approach to recruiting, processing and using volunteers. Plan and implement a City-wide approach to recruiting, processing and using the services of volunteers. Review and revamp, where needed, the business processes of the benefits office. Review and revamp, where needed, the business processes of the benefits office with the goal of streamlining processes and focusing on customer service. Participate in business process reengineering in conjunction with the implementation of an ERP. Participate in business process reengineering in conjunction with the implementation of an ERP system. Detail Objective Streamline and update city policy to better serve the department's customers. Update City Code sections, in conjunction with the Legal Department, that are personnel related. Update City Code sections, in conjunction with the Legal Department, that are personnel related and that have an impact on the services our department offers. Update the City operations manual to include department policies that have a City-wide

5 impact. Update the City operations manual to include existing department policies that have a City-wide impact. Increase supervisor usage of the City's discipline and evaluation processes. Increase supervisor usage of the City's discipline and evaluation processes.

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