Learning Event for Health Care Assistants & Assistant Practitioners

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1 Learning Event for Health Care Assistants & Assistant Practitioners 28 April 2014 AFC Bournemouth Dean Court Kings Park Bournemouth BH7 7AF It takes a remarkable person to be a nurse. This is challenging. This is rewarding. This is nursing.

2 Learning Outcomes This event will enable participants to: 1. Review their own practice; in particular in relation to: The importance of diversity, dignity and respect and how these principles enhance the patient experience; The importance of understanding the patient experience in relation to improving care; Understanding and explaining their own accountability as a provider of care; and Knowing what to do when care goes wrong. 2. Be able to identify sources of support and appropriate resources, including the RCN Healthcare Assistants network and RCN First Steps, to facilitate their own development. 3. Develop an individual action plan to support ongoing development as a practitioner.

3 Programme 09:30 Registration 10:00 Welcome BJ Waltho 10:05 Chairs Introduction to Day Jeannett Martin 10:15 Unconscious Bias: What do you think? Wendy Irwin 10:45 Comfort Break 11:15 Understanding Unconscious Bias Wendy Irwin 12:15 RCN Update: What s Hot for HCA s? Tanis Hand 12:45 LUNCH & Networking 13:30 Health Care Provision for the Homeless The Big Issue 14:30 Time for Reflection Tanis Hand 15:00 Comfort Break 15:15 Accountability in Practice Suzie Crocker 16:15 Chairs Closing Remarks Jeannett Martin

4 Suzie Crocker Suzie qualified as a Solicitor in She studied for a Law degree via the Open University whilst juggling a career in retail management and 2 small children. Suzie went on to study the Legal Practice Course at UWE in Bristol and gained a training contract with Ashfords LLP mainly concentrating on Criminal litigation. Suzie joined the RCN as an Assistant Legal Officer shortly after qualification focussing mainly on NMC and DBS cases. Suzie has a keen interest in providing inquest representation to members and she has championed bringing this work in-house. Suzie also provides advocacy support at some hearings including the first criminal matter to be handled in-house at which the member was acquitted of two counts of fraud. Suzie is currently acting up as a Legal Officer to cover maternity leave and has line management responsibilities for a team of four lawyers providing regulatory and employment advice and assistance to members. Tanis Hand Tanis is a registered nurse who has worked as a peripatetic school nurse, an occupational health adviser for the Fire Service and IBM and a practice nurse / chronic disease specialist nurse during her career. In 2003 she set up a training business with a colleague, specialising in education and training for Health Care Assistants in Primary Care whilst also working part time in general practice. The training business became established as a leading provider for HCA training in Wales and beyond. Accredited by the Open College Network, Tanis and her colleague ran induction courses and study days covering a wide range of subjects, and the business continues to grow although Tanis is no longer a partner. In November 2009 Tanis joined the Royal College of Nursing as HCA Adviser. Tanis is passionate about the roles of HCAs and Assistant Practitioners, and is committed to raising the profile of people working in these positions and ensuring that HCAs and APs are valued in these important roles. The role of HCA Adviser is UK wide and Tanis is keen to promote standardisation of training and education for all support workers, together with regulation of this vital section of the nursing workforce. This year Tanis is working with Health Education England in the development of the Care Certificate and sits on the Safe Staffing Advisory committee for the National Institute for Health and Care Excellence (NICE) as their HCA advocate. She is also involved at steering group level on a range of research studies involving support workers. Understanding accountability is an essential aspect of good team work, yet is frequently a cause of confusion. To help to articulate this for registered nurses and health care support workers alike Tanis was instrumental in developing the RCN s film and resources Accountability and delegation: what you need to know, and the web based induction resource First Steps for HCAs, shortlisted in the 2011 e- learning awards not for profit category. Both are available on where there is a wide range of information about HCAs and APs who are a growing

5 and influential section of the Royal College of Nursing membership. Tanis writes regularly for the British Journal for health care assistants and APs. Wendy Irwin Wendy Irwin is a graduate of St Hilda s College, Oxford University and has led the equalities and human rights agenda at the Royal College of Nursing since Wendy has worked both nationally and internationally on promoting equality, diversity and human rights across large organisations. Wendy is also a member of the Chartered Institute of Personnel and Development and devised and implemented a highly-regarded diversity champions programmes programme across the health sector. In July 2013, she was named as one of the 50 most inspirational women in healthcare by the Health Service Journal. In November 2013 she was also named as one of 50 Black and Minority Ethnic pioneers in the health sector also by the Health Service Journal. In her spare time, Wendy acts as an enterprise and leadership coach for young people, she is a school governor and is currently contributing a chapter on personal leadership on the power of staff networks. Jeannett Martin Jeannett is the Regional Director for the RCN South West Region and also a Visiting Lecturer on Healthcare Law for the independent prescribing course at the University of Reading. Before this her background is of working within primary care. This included working for the Medical Research Council as Senior Nurse Manager then as Executive Director of Clinical Leadership and Quality for a Primary Care Trust in London. BJ Waltho BJ Waltho is currently Associate Director of Operations at the Royal Bournemouth Hospital, a post she has held for 9 years. This post is predominately about maintaining the flow of patients through the Trust. She is also responsible for the Trust s Clinical Site team as well as the Facilities Directorate. BJ trained as a nurse at the Royal Free Hospital and did her midwifery training in Exeter. Her nursing career was predominantly spent in acute medicine, outpatients and general management. BJ is very active in the RCN both at local and national levels. She was Chair of the Outpatients Forum for over 10 years and is currently Chair of her Branch. She was presented with the Award of Merit for her work in raising the profile of outpatients nurses and nursing. For the past three years she has been an elected member of the RCN s Agenda Committee.

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