XAC08-6 Professional Project Management

Transcription

1 1 XAC08-6 Professona Project anagement Ths Lecture: Tte s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to Ba, ba, ba, ba Communcaton anagement Wee arch 2006 arc Conrad Offce: D104 Par Square arc.conrad@uton.ac.u

2 2 Encode Weve Uhr st es? The Art of Communcaton Nose What s the tme? Decode Quee heure est-? s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to cruca Oh to project my Sender dstrbuton s the Recever

3 3 The Art of Communcaton s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to Sender-Recever modes feedbac oops, barrers to Choce of meda nforma wrtng, face-to-face, e-ma Wrtng stye actve, passve, word choce Presentaton technques body anguage, desgn of vsua ads eetng management technques preparng an agenda, deang wth confct

4 4 Addng staff durng the project ncreases the number of possbe channes. Determne and mt who w communcate wth whom and who w receve what nformaton. s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to cruca Oh to project my 8 Staehoders = 28 channes. n Staehodes = ½ n (n-1) channes.

5 5 ethods of Confct Resouton s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to Confrontaton Drecty facng a confct wth focus on a wn-wn probem-sovng approach. ost effectve method. Compromse Smoothng Forcng Wthdrawa Gve-and-tae approach to brng some degree of satsfacton to a the partes. De-emphaszng areas of dfferences. Wn-ose approach. To wthdraw from an actua or potenta dsagreement. Least desrabe method. Kathy Shwabe: Introducton to Project anagement, Thomson 2006

6 6 Confct Resouton whch method when? ethod of Confct Resouton Confrontaton Importance of Reatonshp hgh Importance of Tas hgh s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to Compromse Smoothng Forcng Wthdrawa medum hgh ow ow medum ow hgh ow From: Kathy Schwabe: Introducton to Project anagement, Thomson 2006

7 Pannng Executng ontorng & Controng PBOK Processes of Communcatons anagement Communcaton Pannng - determnng the nformaton and s needs of the staehoders: who are they, what s ther eve of nterest and nfuence on the project, who needs what nformaton, when they w need t and how t w be gven to them. Informaton Dstrbuton - mang needed nformaton avaabe to project staehoders n a tmey manner. Performance Reportng - coectng and dssemnatng performance nformaton. Ths ncudes status reportng, progress measurement and forecastng. anage Staehoders - managng s to satsfy the needs of and resove ssues wth project staehoders.

8 8 Staehoder Anayss (Toos & Technques, Communcaton Pannng) s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to crosoft Exce Worsheet Staehoders are ndvduas, wor groups and organzatons that are actvey nvoved n the project, or whose nterests can be postvey or negatvey affected as the resut of project executon or project competon. See Human Resources for a st of typca staehoders. Staehoder anayss serves two purposes: to determne the nformaton needs of the varous staehoders. to devse a strategy that w best serve the project. See exampe for Communcaton anagement Pan.

9 9 Informaton Dstrbuton Technques and Communcaton Ss s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to Dmensons of : Wrtten and Ora Interna and Externa Forma and Informa Vertca and Horzonta

10 10 Summary s so manager shoud ncude a s management pan a document that gudes any experts agree Some faure project to Communcaton s an essenta tas n Project anagement. Varous strateges for confct resouton PBOK Processes of Communcaton anagement. Staehoder Anayss.