PUBLIC SECTOR ICT STRATEGIC PLAN (PSISP)

Transcription

1 SESI TAKLIMAT PELAKSANAAN PELAN STRATEGIK ICT NEGERI MELAKA PUBLIC SECTOR ICT STRATEGIC PLAN (PSISP) AZLINA AZMAN HEAD, GOVERNMENT CHIEF INFORMATION OFFICER (GCIO) OFFICE, ICT STRATEGIC PLANNING EXPERT MAMPU 17 DECEMBER 2012

2 AGENDA CHANGING LANDSCAPE IN THE PUBLIC SECTOR CURRENT ENVIRONMENT PUBLIC SECTOR ICT STRATEGIC PLAN (PSISP) IMPLEMENTATION STRATEGY 2

3 CHANGING LANDSCAPE IN THE PUBLIC SECTOR Pillars of 2 No Wrong Door Transformation Drivers for Change - Government 2.0: New Generation New Behaviour - Increasing Need to Do More with Less - Pervasiveness of Technology: Ubiquitous Access - One Service One Delivery - One Government Many Agencies 3

4 CURRENT ENVIRONMENT The Public Sector plays a key role to implement and support the national transformational programmes 4

5 GOVERNMENT TRANSFORMATION PROGRAM (GTP) - Effective delivery of Government Services - Deliver big result fast Horizon 2: Horizon 3: Horizon 1:

6 NEW ECONOMIC MODEL (NEM) Malaysia to become a high-income nation that is both inclusive and sustainable by

7 1. Improve decisionmaking processes 2. Improve service delivery 3. Reduce friction cost 4. Provide a safety net to facilitate a smooth transition 5. Strengthen public finance management A lean and customer-focused Government 7

8 ECONOMIC TRANSFORMATION PROGRAM (ETP) 8

9 NKEA CCI EPP 8 E-GOVERNMENT KEY INITIATIVES EXPECTED OUTCOMES REVENUES GNI, JOBS, CAPEX, OPS TARGETS E-Counter Paperless Government 1MY Account Availability: : 50% of services available online : 90% of services available online : 90% of services available online, 10% e-forms Usage: : 50% of total transactions online : 90% of total transactions online : 90% of total transactions online, 10% e-forms By 2011: Digital document management system established By 2012: 70% of intra-government letters/memos, invitations, circulars and meeting minutes online By 2012: 90% of meeting invites online Establishment: : 50% of all 18-above have account : 100% of all 18-above have account Usage of Value Added Services: : 15% of registered users : 30% of registered users : 50% of registered users Total = RM211M 1.Maintenance 2.Incremental Storage 3.Managed Lifestyle 4.Additional BB Subscription & Mobile Data 5.Info Government 6.Downloading Services, National Archives and e- Library 7.Transaction Fees (paid for transaction over online, mobile, kiosks) 8.Kiosk Connectivity Common Targets GNI RM1.1 billion Jobs 1,000 CAPEX RM 484 Mil Operational KPI/Targets % Online Services = 25% % Online Transactions = 25% % Pop >18yrs has 1MY = 30% 9

10 Growth Levers Reach critical scale Increase global awareness Enhance credibility NKEA BUSINESS SERVICES EPP2-1: GOVERNMENT OUTSOURCING Initiatives SET UP CENTRALISED GOVERNMENT SHARED SERVICES CENTRE FACILITATE DISCUSSIONS BETWEEN GLCS AND OUTSOURCING PROVIDERS INTRODUCE POLICY INCENTIVES TO ENCOURAGE M&A INCREASE DEDICATED SALES REPRESENTATION IN TARGET MARKETS RUN TRADE MISSIONS TO TARGET MARKETS LAUNCH GLOBAL MARKETING CAMPAIGN IN TARGET MARKETS SUBSIDISE CERTIFICATION PROGRAMMES FOR COMPANIES AND PROFESSIONALS BENCHMARK COMPANIES TO INCREASE TRANSPARENCY AND FOSTER COMPETITIVENESS Impact Additional GNI in 2020 USD2.1 bn Additional jobs in 2020 Private investment ( ) USD661 m 43,000 Public investment ( ) USD52 m 10

11 10 TH MALAYSIA PLAN During the Plan period, the Government will continue to enhance the delivery and efficiency of services to business by leveraging ICT The Government will continue to improve its productivity through a whole-of-government ICT infrastructure consolidation exercise which will result in increased productivity, minimised redundancies and improved efficiencies brought about through centralised management and maintenance of shared resources. Further streamlining ICT architecture. This initiative will simplify systems, remove duplication and leverage technologies that enhance the Government s delivery of services and relationships with the people and businesses; Simplifying and consolidating ICT operations. This will include consolidation of wide area networks, data and disaster recovery centres, as well as common applications; and Implementing cost-benefit assessment to obtain more value from ICT projects. Cost benefit assessment of proposed projects will be carried out to determine priority of project implementation. Analysis will be undertaken to assess actual cost and benefits relative to planned costs and benefits.

12 STAKEHOLDER S DIRECTION The New Economic Model together with continuous improvements in the communications and ICT infrastructure seeks to transform the Malaysian economy into one with high income and quality growth over the next decade with knowledge and innovation as our key elements. YAB DATO' SRI MOHD NAJIB BIN TUN HAJI ABDUL RAZAK at the 10TH ASEAN TELECOMMUNICATIONS AND INFORMATION TECHNOLOGY MINISTERS MEETING (TELMIN-10), January

13 ICT EFFECTIVENESS IN THE PUBLIC SECTOR 0 Management Processes are not applied at all 1 Processes are ad-hoc and disorganized 2 Processes follow a regular pattern 3 Processes are documented and communicated 4 Processes are monitored and measured 5 Best Practices are followed and automated 13

14 INFRASTRUCTURE OPTIMISATION ASSESSMENT CORE INFRASTRUCTURE Data Protection and Recovery Uncoordinated manual infrastructure Managed IT infra with limited automation Managed and consolidated IT infra with maximum automation Fully automated management, dynamic resource usage, business linked SLAs 1 Identity and Access Management 2 Desktop, Devices and Server Management 3 Security and Networking 4 - Data Protection and Recovery 5 - IT and Security Process 14

15 ISP CONSISTENCY OF GOVERNMENT AGENCIES 15

16 GLOBAL BEST PRACTICES 16

17 COVERAGE WHERE ARE WE NOW? BASELINE STUDY (Q1 2011) - Online and e-counter services - Data centers and network Online and e-counter services Data Centers and network

18 3 MAJOR FINDINGS: Online and e- counter services (Q1 2011) Government Services: 65% Manual Online Services: 35% Online Paperless Government: 90% manual 18

19 SERVICES EPP8 TARGET 2012: 50% online 2012: 50% of total transaction online TRANSACTION 19

20 Top 10 usage of online services 20

21 3 MAJOR FINDINGS: Data centres and network (Q1 2011) 1 Disparate Network Infrastructure 2 Disparate Data Centres and DRC 3 Inefficient ICT Infrastructure Management 89% has more than one link 90% has less than 2Mbps bandwidth 89% unclassified DC 11% tiered DC 32 DRC DC floor space = 306,934 psf 19% has value add services (VAS) 53% DC has no SOP 33% of DC floor space are not utilised 21

22 PUBLIC SECTOR ICT STRATEGIC PLAN ( ) POWERING PUBLIC SECTOR DIGITAL TRANSFORMATION 5 PROGRAMS 6 POLICY TARGETS 1. Enhance Service Delivery 2. Enhance Capacity and Capability 3. Enhance Performance Measurement Capability 4. Connected Government 5. Sustainable and Resilient ICT Towards zero face-to-face service delivery 2. Towards paperless government 3. Inculcating information sharing and Interoperability 4. Cross agency collaboration towards seamless service 5. Government shared services 6. Skills and Expertise Internalisation of ICT Personnel in the Public Sector

23 PSISP: 5 PROGRAMS P1 P2 ENHANCE SERVICE DELIVERY ENHANCE CAPACITY & CAPABILITY 4 Initiatives 3 Initiatives Implement online services (myrakyat, mybusiness, myworkforce and e-payment) Public Sector Digital Document Management System Transport Intelligence System Information repository on crime Public Sector ICT Skills Framework ISMS ICT Compliance Audit Programme Public Sector ICT Specialist and 3R (Reskill, Redeploy and Replace) Programme P3 ENHANCE PERFORMANCE MEASUREMENT CAPACITY 3 Initiatives Public Sector Service Intelligence Performance Measurement Tool for Agencies Public Sector ICT Compliance Self Assessment Tool 23

24 PSISP: 5 PROGRAMS P4 CONNECTED GOVERNMENT 4 Initiatives Roll out Citizen Registry System Roll out Business Registry Development of vehicle, student and health registry Public Sector Knowledge Management Hub P5 SUSTAINABLE AND RESILIENT ICT 7 Initiatives Government Unified Communication Services (1UC) Government Integrated Communication Network Consolidation of Government Data Center and Government Disaster Recovery Centre Deployment of mobile solutions and applications ICT Security Compliance Scorecard Business Continuity Plan for Agencies Malaysia Public Sector Trustmark 24

25 POLICY TARGETS POLICY TARGET (PT) PT 1: Towards zero face-to-face service delivery PERFORMANCE INDICATORS % of all government services are available online % of total transactions for online services are made online PT 2: Towards paperless government 2011 Public Sector Digital Document System establish % of intra-government letters, memos, invitations, circulars and meeting minutes online % of meeting invites online PT 3: Inculcating Information Sharing and Interoperability Development of an Information Architecture (IA) Application for one (1) citizens touch point services Deployment of said service and development of an additional one (1) IA Application 2015 Establishment of four (4) IA Applications

26 POLICY TARGETS (continue) POLICY TARGET (PT) PT 4: Cross Agency Collaboration Towards Seamless Services PERFORMANCE INDICATORS 2012 Service Intelligence System establish 2015 Transport Intelligence System, Education Intelligence System and Health Intelligence System establish PT 5: Government Shared Services 2011 Implementation of Government Integrated Telecommunication Network (1Gov*Net) ,000 users have access to Government Unified Communication Services (1Gov*Mail) agencies tenancy in Public Sector Consolidated Data Center (1Gov*DC) PT 6: Skills and Expertise Internalisation of ICT Personnel in the Public Sector 2015 At least 10% certified in the eight (8) ICT areas recognized by Public Service Department 26

27 WAY FORWARD PUBLIC SECTOR ICT STRATEGIC PLAN FRAMEWORK VISION Pervasive use of ICT towards a citizen centric and wholeof-government Approach Public Service MISSION To provide seamless online services to the citizens, business and government through a connected public service 27

28 28 STRATEGIC DIRECTIONS

29 IMPLEMENTATION STRATEGY Plateaus or staged implementation Touch point to citizens Big Fast Result Leverage off current initiatives/resources Clear role and ownership through the practise of a RACI diagram Put in place effective governance and management arrangements Start with a basic and simple system. Then, the system should handle transactional processing and eventually, offer fully integrated services across agencies via a set of common systems Position the applications as a touch point to citizens Focus on services / features that can be implemented quickly or have early wins such as common transactions on similar infrastructure to be implemented first Wherever appropriate to ensure a fast deployment Identify small and effective teams of people with clear roles and ownership working together to deliver results across agencies To ensure continued effort for on-going development and sustainability of these initiatives 29

30 CONCLUSION Our Aspiration for Sustainability and Resiliency THAT is the REALITY of the FUTURE 30

31 History does not repeat itself, it is people that repeat history - anonymous PSISP BRIEFING ENDS azlinaazman@mampu.gov.my 31

32 SESI TAKLIMAT PELAKSANAAN PELAN STRATEGIK ICT NEGERI MELAKA ICT STRATEGIC PLAN (ISP): METHODOLOGY AND APPROACH AZLINA AZMAN HEAD, GOVERNMENT CHIEF INFORMATION OFFICER (GCIO) OFFICE, ICT STRATEGIC PLANNING EXPERT MAMPU 17 DECEMBER 2012

33 INTRODUCTION METHODOLOGY APPROACH PROCESS AGENDA 33

34 INTRODUCTION OCTOBER 1999 GITIC agreed that all Government agencies need to develop ISP for their agencies AUGUST 2003 Malaysia Public Sector ISP was launched by the then Chief Secretary to the Government 2004 Surat Pekeliling Am Bil 4/2004: Kementerian dan Agensi di bawahnya hendaklah merancang dan menyelaras pelaksanaan program/projek ICT supaya selaras dengan ISP Kementerian/Agensi JULY 2011 Malaysia Public Sector ISP ( ) was launched by the then Chief Secretary to the Government

35 METHODOLOGY Analysis of Current Environment: Business and ICT Manage and Monitor ISP Implementation Identify ICT Strategic Direction Implement ICT Strategic Plan Develop ICT Action Plan 35

36 PRINCIPLES WHY? Identify the need to develop and ISP WHAT? Identify the targeted objectives HOW? Develop strategies and action plan APPROACH Review Documents Interviews Surveys and Study ICT Literary Study Change Readiness Study Organisation Readiness Study Workshops 36

37 CONSULTATIVE APPROACH Review vision, mission and policy documents and statements Conduct interviews with senior officers Conduct ICT environment survey Review the last ISP document Briefings and presentations by divisions of agency Conduct technology trends scan Conduct ICT initiatives workshops Current business environment Current ICT environment International leading practices Agency ICT Framework Strategic Areas Key ICT Initiatives Action Plan 37

38 BUSINESS AS IS STUDY ICT AS IS STUDY DEVELOP ICT STRATEGY DEVELOP ACTION PLAN.Stakeholder Interview.Strategic Documents Review.Identify Area of Potential Strategic Advantage.ICT Profiling.ICT Best Practices.ICT Technology Trends.Identify ICT Opportunity.Define Target Applications.Develop Technology Strategy.Develop and Rank Project.Develop High Level Action Plan.Develop ICT Governance Framework.Estimate Financial Implications WHY WHAT HOW WHEN AGENCY ICT STRATEGIC PLAN 38

39 History does not repeat itself, it is people that repeat history - anonymous BRIEFING ENDS azlinaazman@mampu.gov.my 39