Mental Health Resource Guide

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1 Mental Health Resource Guide

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3 OCCI offers individuals the opportunity to receive innovative medical treatments through clinical research. A clinical trial is a study conducted to collect information about the safety and effectiveness of an investigational medication. The reward of offering investigational medication to our community is the knowledge that we are contributing to the expansion of healthcare choices. OCCI has a fully trained team of research professionals, including Board Certified physicians in psychiatry and neurology. Studies are available for ages six and older. Improving your qualify of life through research OCCI conducts clinical trials for: Anxiety Disorders, Depression, Sleep Disorders, Alzheimer s Disease, Parkinson s Disease, Attention-Deficit Hyperactivity Disorder, Migraines, Multiple Sclerosis and Bipolar Disorder. Participants will receive diagnoses and evaluations by healthcare professionals who specialize in the CNS field. Each visit includes a physician consultation and study-related care (Eg. EKG, vital signs, comprehensive laboratory evaluations, and study medication) at no cost; no insurance is needed. OCCI provides an aftercare program upon study completion. Eugene 572 W 11 th Ave. Eugene, OR (541) Portland 2230 NW Pettygrove St., Ste. 120 Portland, OR (503) Salem 702 Church St. NE Salem, OR (503)

4 NAMI Multnomah Mental Health Resource Guide Produced by: NAMI Multnomah 524 NE 52nd Ave Portland, OR (503) Major Funding Provided by: Substantial Funding Provided by: All Rights Reserved. May not be reproduced without permission from NAMI Multnomah. (Institutions or organizations that have purchased 10 or more of the guides may photocopy any of the sections for patient care and training purposes. Bulk purchase rates are available.)

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6 Preface In the Spring of 2005 the NAMI Multnomah Board of Directors was searching for a project that would reflect the needs of its membership and the needs of the mental health community throughout the Portland Metro area. Recognizing NAMI s mission to offer education, support and advocacy and the decade long struggle for health insurance parity, the Board decided to pursue a project that would help mitigate the problems families and individuals face when attempting to find treatment in the Portland metro area. It is in this spirit of service that NAMI Multnomah produced the Portland Metro area s first comprehensive Mental Health Resource Guide back in June In light of the tremendous positive response from the community, NAMI Multnomah has continued to produce a mental health resource guide on an annual basis. This current guide is the third edition. Past Board members Alan Resnik, Ray North, and Don Moore deserve special recognition for their vision and support of the resource guide project. All NAMI Multnomah members firmly believe treatment works and recovery is possible. We hope that the guide fosters further discussions and investigations between families, individuals, and professions in the attempt to find the road to recovery. This new edition is smaller since it only contains community resource information. The descriptions of the major mental illnesses and medications can be accessed via the national website: Additionally, the frequently asked questions contained in the past guides will be available online at the NAMI Multnomah website: We are being mindful of our duty to be environmentally conscious and have attempted to reduce unnecessary duplication of information. This guide would not have been possible without initial financial and strategic support from the Maybelle Clark Macdonald Fund during 2005, 2006, and We would like to thank Chris Folkestad of the Maybelle Clark Macdonald Fund for his support and faith in our organization. Major funding for this edition of the guide was provided by Multnomah County Department of Human Services and the Mental Health and Addiction Services Division. Substantial funding was also provided by Legacy Health System, PayLess Drug, and FamilyCare, Inc.. Additionally, we would like to thank Providence Health System for their ongoing generous offer to provide us with office space. Other financial supporters of this current guide include: Oregon Center for Clinical Investigations, Inc., Summit Research Network, AstraZeneca, Leupold & Stevens Foundation, Kaiser Permanente, Morrison, LifeWorks NW, the Fred G. and Elizabeth M. Wessinger Fund of the Oregon Community Foundation, the Waitte Foundation, and Tom Hansen, MD. Of course many individuals throughout the community contributed their time and expertise to this guide. We are unable to list everyone, but there are a few notables. Amber Jackson volunteered her time to do the major research and updating for the various community resources listed in this guide. Krista Tricarico did the research and updates for the Alternative Mental Health Resources Section. Arlene Stine spent time refining some of the contact information and following up on loose ends. Please note that the guide is not intended to provide professional advice or recommendations. This guide is purely for information purposes only. Persons relying on or making use of the information contained in this guide do so at their own risk. NAMI Multnomah hereby disclaims any liability for any damage arising, directly or indirectly, from the use of the information contained herein. We hope you find the guide useful. We apologize ahead of time for any unintended errors and omissions. Be sure to keep an eye on our website (www.nami.org/multnomah) for updates. Call or send suggestions for changes or additions to: NAMI Multnomah 524 NE 52nd Ave Portland, OR (503)

7 Serving Our Community through Excellent Health Care FamilyCare Incorporated Is the oldest continuous Oregon Health Plan contractor in Oregon. We are the only fully integrated health plan serving the Medicaid population by managing physical health, chemical dependency, and mental health benefits. We have been providing services to the Medicaid population in our service area for over 20 years. FamilyCare Health Plans Offering Comprehensive Medicare Advantage Plans with Prescription Drug Coverage and Enhanced Vision and Dental Benefits. Call FamilyCare Monday through Friday, 9:00 am to 5:00 pm at (TTY: ) FamilyCare Health Plans is a Medicare Advantage Organization with a Medicare Contract Treating the Whole Person Caring for the Entire Family

8 Table of Contents Introduction What is NAMI? Local NAMI Affiliates Local Mental Health Departments State Mental Health Resources Crisis Resources Community Resources Academic Resources Child, Adolescent and Family Mental Health Resources Consumer Support Resources Culturally Specific Resources Disability Benefit (Social Security) Resources Employment/Vocational Resources Homeless Resources Hospital Resources Housing Resources Insurance Plan Resources - Private Insurance Plan Resources - Public Legal Resources Outpatient Treatment Resources - Adult, Private Outpatient Treatment Resources - Adult, Public Research Resources Residential Care Resources - Adult School-based Mental Health Resources Substance Abuse Resources Transportation Resources Veteran s Resources

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10 Introduction When attempting to locate mental health resources one should not underestimate the value of contacting the local NAMI affiliate. NAMI can provide the latest, up-to-date information regarding the local mental health system. Joining NAMI opens doors to increased knowledge and support networks that are unavailable anywhere else. NAMI members are often able to give valuable insight into the nature and quality of the various resources listed in this guide. Each NAMI affiliate offers its own support groups and maintains a list of other support groups occuring in the community. Individuals are encouraged to contact their local NAMI affiliate to get the latest information on support groups and local changes in the community. What is NAMI? NAMI stands for National Alliance on Mental Illness. NAMI is the National Alliance on Mental Illness, the nation s largest grassroots organization for people with mental illness and their families. Founded in 1979, NAMI has affiliates in every state and in more than 1,100 local communities across the country. NAMI Multnomah has been active in Multnomah County, Oregon since With the support of over 500 local members and the support of nearly 50 regular volunteers, NAMI Multnomah helps educate people in the Portland metro area about mental health issues. NAMI Multnomah holds regular educational events, weekly support groups, and a variety of quarterly education classes to help the individuals better understand how to live with mental illness and begin the process of recovery. To learn more about NAMI Multnomah call (503) What is the NAMI mission? NAMI is dedicated to the eradication of mental illnesses and to the improvement of the quality of life for persons of all ages who are affected by mental illnesses. NAMI Multnomah's mission is to improve the quality of life for individuals and families living with mental illness through support, education, and advocacy. What does NAMI do? NAMI members and friends work to fulfill our mission by providing support, education, and advocacy. Our many activities include: Public Education and Information Activities NAMI's National website (www.nami.org) receives over 5.4 million visitors a year who turn to NAMI for information, referral, and education. NAMI Oregon maintains a statewide website (www.nami.org/oregon) that highlights advocacy at the legislature. NAMI Multnomah s local website (www.nami.org/multnomah) has nearly 1,000 separate visitors each month and contains helpful information about the local mental health system. NAMI's National Helpline (800) is staffed by a dedicated team and serves over 4,000 callers per month. NAMI Oregon also maintains a statewide helpline at (503) NAMI Multnomah also has staff and volunteers who can help with local system navigation at (503) Peer Education and Support NAMI Educational Programs (Family-to-Family, Peer-to-Peer, NAMI Connection, Hearts and Minds, and more) provide critical education to help consumers and family members gain knowledge and skills for living successfully with mental illness. Support Groups are provided through many of NAMI's state and local affiliates and offer invaluable connections with peers who understand the challenges and joys of living with mental illness. 1

11 Raising Awareness and Fighting Stigma NAMIWalks is a signature NAMI event that draws thousands of concerned citizens every year who walk together in over sixty communities across the nation to raise money and awareness about mental illness. The 2008 NAMIWalks in Portland, Oregon was held on May 18, Over 100 teams and 1,100 walkers turned out to raise money for NAMI s signature programs. To learn more about NAMIWalks, visit StigmaBusters responds to inaccurate and hurtful language and portrayals of mental illness in the media and promotes understanding and respect for those who live with mental illness. To sign up for alerts, visit the national website at and enter stigmabusters in the search field. In Our Own Voice presents deeply personal and moving journeys of recovery by consumers living with mental illness. The NAMI Multnomah office ranks among the top affiliates in the nation in terms of the number of In Our Own Voice presentations given each year. In 2007, NAMI Multnomah gave 43 separate presentations. State and Federal Advocacy NAMI Advocacy provides a key voice for state and federal public and private-sector policies that facilitate research, end discrimination, reduce barriers to successful life in the community and promote timely, comprehensive and effective mental health services and supports. NAMI Action Centers, include the Children & Adolescent Action Center, and Law and Criminal Justice Action Center, the Multicultural Action Center, and the STAR (Consumer Support Technical Assistance Resource) Center. NAMI's Action Centers advocate for unique populations and develop and disseminate inofrmation to meet specific needs. To learn more, listen to an online interview with NAMI's president. Or, listen to these radio Public Service Announcements. What are the benefits of NAMI membership? All NAMI members receive the benefits of membership at all three levels of the organization, including: Membership in the local affiliate, state organization, and NAMI national organizations Eligibility to vote in all NAMI elections A subscription to The Advocate NAMI s quarterly magazine, as well as access to optional subscriptions to specialty newsletters and information at the national, state, and local levels. Member discounts on brochures, videos, promotional items, and registration at NAMI s annual convention and many state and local conferences. Access to exclusive members-only material on 2

12 Local NAMI Affiliates Each NAMI listed here is its own independent organization with separate governing bodies. Although each NAMI is held to certain uniform standards dictated by the national office, the local mission and programming can vary quite a bit between each NAMI. NAMI Multnomah 524 NE 52nd Ave Portland, OR (503) NAMI Washington County SW Shaw St. Aloha, OR (503) NAMI Clackamas County 146 Molalla Ave. Oregon City, OR (503) NAMI Clark County, WA 2101 E Evergreen Blvd, #105 Vancouver, WA (360) NAMI Oregon 3550 SE Woodward St. Portland, OR (503) (800)

13 County Mental Health Departments/Divisions Another important source for locating mental health resources is the local County Mental Health Department/Division. In Oregon, the services offered through County Mental Health Departments/Divisions are often geared toward low income individuals who are Medicaid eligible, but the local departments may offer some limited services for anyone and the departments are certainly a central source for general information and a system overview. Here is contact information for the Portland metro area County Mental Health Departments/Divisions: MULTNOMAH COUNTY Mental Health and Addiction Services Division 421 SW Oak St, Suite 520 Portland, OR Administration voice: (503) Call Center/Crisis and Project Respond: (503) Toll-free: (800) Verity Member Services: (503) WASHINGTON COUNTY Health & Human Services 155 N. First Avenue, Suite 170 Hillsboro, OR Administration voice: (503) Administration Fax: (503) Crisis Line: (503) AccessLine: (503) Clinic: (503) Clinic Fax: (503) TTY: (503) CLACKAMAS COUNTY Mental Health and Addiction Information, Initial Appointments, and 24 Hour Emergency Phone (503) Toll-free: (888) Hour Appointment Cancellations: (503) TTY/TTD: (503) CLARK COUNTY, WA Mental Health Program/Clark County Regional Support Network Crisis Line: (360) or (800) Main Phone: (360) Toll-free: (800) TDD: (360) FAX: (360)

14 State Mental Health Resources There are a number of important state mental health resources. Here is contact information for just some of them. More specific info can be found on the Department of Human Services Addictions and Mental Health website. Addictions and Mental Health Services Division 500 Summer St. NE, E 86 Salem, OR (503) (503) fax Disability Rights of Oregon (formerly Oregon Advocacy Center) Each state has a protection and advocacy agency that receives funding from the Federal Center for Mental Health Services. In Oregon, this agency is the Disability Rights of Oregon (DRO). DRO is mandated to protect and advocate for the rights of people with mental illnesses and to investigate reports of abuse and neglect in facilities that care for or treat individuals with mental illnesses. Facilities under the jurisdication of OAC may be public or private and include hospitals, nursing homes, community facilities, board and care homes, homeless shelters, jails, and prisons. Agencies provide advocacy services or conduct investigations to address issues that arise during transportation or admission to such facilities, during residency in them, or within 90 days after discharge from them. 620 Southwest Avenue, Fifth Floor Portland, OR (503) (800) Office of Consumer/Survivor Technical Assistance OCTA was founded in April Areas of expertise that OCTA has developed since early 2003 include a completely new approach to employment for individuals with psychiatric disabilities utilizing person-directed planning; development of learning tools and materials to help increase the utilization of self-directed Personal Care Services by folks with psychiatric disabilities so that they can live more successfully in their communities (CLASS Project); and an effort now underway to develop peer-operated programs and services throughout Oregon to promote recovery through peer-to-peer support, education, and advocacy consistent with Oregon s evidencebased practice mandate (PEN Project) SW 4th Ave, Suite 900 Portland, OR (503)

15 Oregon State Hospital System The Oregon State Hospital system is undergoing tremendous changes. The system is slated to be more community-based in future years, relying less on the heavily institutionalized nature of the Salem Campus. Those interested in the State Hospital system changes should keep a close eye on the Department of Human Services Addictions and Mental Health website. Of course, NAMI Multnomah can provide updates as well. Listed below are the main campuses of the Oregon State Hospital System that were in existence at the date of this guide s printing. Oregon State Hospital - Salem 2600 Center St. NE Salem, OR (503) Oregon State Hospital - Portland 1121 NE 2nd Ave Portland, OR (503) Blue Mountain Recovery Center 2600 Westgate Pendleton, OR (541) Oregon Partnership A statewide non-profit promoting healthy kids and communities through drug and alcohol awareness, prevention programs, and a 24 hour crisis line for treatment referrals and suicide prevention. Works with schools and community coalitions statewide, and has a resource library open to all to educate on the dangers of substance abuse SW Beaverton-Hillsdale Hwy, Suite 200 Portland, OR (503) HelpLine: (800) 923-HELP YouthLine: (877) 553-TEEN LifeLine: (800) 273-TALK or SUICIDE Oregon Senior Health Insurance Benefits Assistance (SHIBA) 250 Church Street SE, Suite 200 Salem, OR (800) State of Oregon Housing Information Vicki Skryha, MSW Housing Development Coordinator Office of Mental Health and Addiction Services Oregon Department of Human Services 500 Summer Street, NE, E-86 Salem, OR (503)

16 Crisis Resources Unfortunately, individuals living with mental illness sometimes need the assistance of crisis services to prevent immediate harm to themselves or others. Most County Mental Health Departments have a central crisis line which is linked to a mobile crisis team or police/sheriff response. If the police or sheriff are summoned for assistance, it is possible to request that an officer trained in Crisis Intervention Training respond. Some counties have walk-in clinics available for individuals in need of less acute care, but still in psychiatric distress. Multnomah County 24 Hour Mental Health Call Center/Crisis Line Provides 24 hour assistance to adults and children in need of immediate assistance. Authorizes walk-in clinic access. Mobile crisis team available. (503) Cascadia Behavioral Healthcare General Intake - Cascadia Access, Information and Referral (CAIR) (503) Urgent Walk-in Clinic 2415 SE 43rd Ave (west entrance) Portland, OR (503) ChristieCare 24 hour Sub-acute Access for Kids (888) Clackamas County Mental Health Crisis Line (503) Clark County, WA Crisis Line (360) or (800) LifeWorks NW General Intake (503) Crisis Intake (877) Walk-in Clinic 3716 NE MLK, Jr. Blvd Portland, OR (503) ext

17 Oregon Partnership Suicide Hotline LifeLine: (800) 273-TALK or SUICIDE Trillium Family Services Centralized Access Line/Crisis Admission Line (888) Washington County Health & Human Services Crisis Line (503) All Police Emergencies: 911 Portland Police Bureau 1111 S.W. 2nd Avenue Portland, OR (503) Gresham Police Department 1333 NW Eastman Parkway Gresham, OR (503) Beaverton Police Department 4755 SW Griffith Dr. Beaverton, OR (503) Hillsboro Police Department 250 SE 10th Ave Hillsboro, OR (503) Oregon City Police Department 320 Warner Milne Rd. Oregon City, OR (503) Tigard Police Department SW Hall Tigard, OR (503)

18 Vancouver, WA Police Department 605 E. Evergreen Vancouver, WA (360) Multnomah County Sheriff 501 SE Hawthorne, Suite 350 Portland, OR (503) Clackamas County Sheriff 2223 Kaen Rd Oregon City, OR (503) Clark County, WA Sheriff 707 West 13th Street Vancouver, WA (360) Washington County Sheriff 215 SW Adams Ave MS-32 Hillsboro, OR (503)

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20 Community Resources Overview In this section we have attempted to compile a comprehensive list of resources in the Portland Metro area that deal with mental health care in some fashion. In order to make this guide manageable, we have only included resources which we deemed directly related to mental health issues. Those who do not find what they are looking for in this guide might consider 211 Info or the United Way for further community-based resources. Individuals with specific navigational needs should contact NAMI Multnomah for further help. Academic Resources Child, Adolescent and Family Mental Health Resources Consumer Support Resources Culturally Specific Resources Disability Benefit (Social Security) Resources Employment/Vocational Resources Homeless Resources Hospital Resources Housing Resources Insurance Plan Resources - Private Insurance Plan Resources - Public Legal Resources Outpatient Treatment Resources - Adult, Private Outpatient Treatment Resources - Adult, Public Research Resources Residential Care Resources - Adult School-based Mental Health Resources Substance Abuse Resources Transportation Resources Veteran s Resources Creating hope FOR PEOPLE LIVING WITH A mental illness. BROOKSIDE CENTER OPENS JUNE 2008 The Brookside Center is Kaiser Permanente s new residential treatment center in Clackamas for adults with mental illnesses and addictions. 291KPA-08/ Kaiser Foundation Health Plan of the Northwest 500 NE Multnomah St., Ste. 100, Portland, OR Kaiser Foundation Health Plan of the Northwest

21 Academic Resources Mental health resources available in academic settings vary depending on whether the institution provides education directly related to mental health disorders. Community colleges and four-year colleges/universities recognize that students may feel overwhelmed by the responsibilities of advanced education, particularly when they are accompanied by the responsibilities of work and personal relationships. In order to complement their academic mission, most of these institutions provide some form of student health support. Such support typically ranges from merely providing informational literature, to offering nursing assessments and advice, to offering actual mental health counseling. Other services offered involve making sure reasonable accomodations are made for students with disabilities. The cost of mental health care in the academic setting can vary from nothing to a nominal student health fee paid along with the tuition. Certain institutions require their students to purchase group student health insurance. Typically, the private colleges and universities provide mental health resources at little or no cost to the student. Public institutions typically offer students more expensive group health insurance. Cascade College Student Health Center Counseling available to students East Burnside Street Portland, OR (503) Clackamas Community College S. Mollala Avenue Oregon City, OR Disabled Student Services (503) ext Concordia University Counseling Center Counseling available at the Crossroads House to students, faculty, and staff of Concordia NE Holman Street Portland, OR Terry D. McGlasson Director of Counseling & Learning Services (503) Appointments: (503)

22 George Fox University Portland Center for Counseling and Family Therapy Counseling available to the general pulbic according to a sliding scale fee structure. Open Tuesdays and Wednesdays SW 69th Ave. Portland, OR (503) Lewis & Clark College Counseling available to students of Lewis & Clark. Advance appointments are scheduled in the Counseling Center located in the Lower level of the Templeton Student Center SW Palatine Hill Road Portland, OR (503) Appointments: (503) Marylhurst University Pacific Highway P. O. Box 261 Marylhurst, OR Gerri Stanfield Accessibility and Disability Services (503) , ext 3344 Mount Hood Community College (MHCC) MHCC provides a Health & Wellness Resource Center which makes available various health supplies and information. Direct care such as counseling, however, is not available on campus SE Stark Street Gresham, OR (503)

23 Oregon Health & Science University (OHSU) OHSU is a major provider of psychiatric therapy and counseling for the Portland Metro area. Therapy and counseling for adults can be scheduled by calling the intake line at (503) See the subsections on Hospital Treatment Resources, Outpatient Treatment Resources - Adult, and Child, Adolescent, and Family Mental Health Services for more details about OHSU clinics. Therapy and counseling for children and adolescents can be scheduled by calling (503) Department of Psychiatry Multnomah Pavilion Room 2316 Mail Code: UHN SW Sam Jackson Park Rd Portland, OR Administration / Business: (503) Patient Related Calls: (503) Division of Child & Adolescent Psychiatry Mail Code: DC7P Portland, OR (503) Pacific University Psychological Service Center Provides outpatient mental health services to children, adults, couples, and families from the Portland area. We offer the latest, most effective interventions for treating: Anxiety and worry, anger, depression, trauma/loss/grief, relationship problems, self-esteem problems, and parent-child problems. Individual, couples, family and group psychotherapy services are available. 511 SW 10th Ave, Suite 400 Portland, OR (503) Portland Community College (PCC) Office for Students with Disabilities The Office for Students with Disabilities (OSD) provides supportive services to students so that they may realize their opportunity for educational success and personal growth in college programs. These supportive services are designed to promote student independence and equal access to classroom and college-related activities for those students demonstrating an ability to benefit from the college. Sylvania ST SW 49th Avenue Portland, OR (503)

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