HIC 4th August 2015 Patricia Liebke Learning and Change Manager UnitingCare Health

Size: px
Start display at page:

Download "HIC 4th August 2015 Patricia Liebke Learning and Change Manager UnitingCare Health"

Transcription

1 Transformational Change- Implementing a fully integrated emr HIC 4th August 2015 Patricia Liebke Learning and Change Manager UnitingCare Health

2 2

3 St Stephen s beginnings. 3

4 Project Planning 4

5 Training Plan Work Redesign BENEFITS Communication Change Management Plan 5

6 Identifying Key Roles 6

7 Communication 7

8 Why Change Management? Source- John Fisher s Transition Curve,

9 Performance Leading Change and Managing Disruption High Expectations End of the old way Time Unmanaged change Managed change Motivation Ability Valley of Despair 9

10 Governance Tools Vision Why is this important and how will our future look? Guiding Principles What are the rules? Benefits How will we measure our success? 10

11 What was our Vision? 11

12 12

13 Taking it for a test drive Prototype room Visioning workshops 13

14 Guiding Principles for Work Redesign Teams We will do what is best for the patient Patient safety is our primary objective Design principles will be based on what is best for UCH as a whole, following 80/20 rule: 80% can be used at any UCH hospital, 20% can be facility specific Design will be clinician-driven and support standardization of clinical best practices and medical decision-making All design work will incorporate Australian National Standards, ISO, Hospital licensing, UCH Policies & Procedures, Guidelines and Best Practice Proactively identify, manage and resolve issues to maintain the project timeline, effectively utilize resources, and ensure design decisions are aligned with the Guiding Principle Design must be benefit driven and focused on improving performance of the organization for the long-term future 14

15 Expected Benefits for UCH Improve Patient Safety Decrease number of avoidable clinical incidents Improve timeliness to identify and respond to deteriorating patients Improve timeliness of results verification and action Improve utilisation of care protocols and order sets Improve Risk and Quality Measures Decrease incidence of surgical infections Increase frequency of pain assessments and decrease frequency of pain assessments with scale of 5 Improve Staff and Doctor Satisfaction Increase staff satisfaction Increase doctor satisfaction Increase Efficiency ALOS below national average Increase actual operating time per theatre Decrease overtime expense Increase Patient, Family, Community Satisfaction Decrease RiskMan incidents related to complaints Increase patient satisfaction Increase nursing time at bedside Improve Medications Management Reduce ADEs Improve medication specific communication between hospital and GPs, specialists, and other community healthcare providers Medication reconciliation on admission and discharge Reduce medication turn around times 15

16 Finding our Influence Patterson, Kerry, et al. Influencer: The Power to Change Anything. New York: McGraw Hill,

17 Clinical Transformation and Work Redesign Teams Device Integration Surgical Doctor Team SurgiNet Anaesthetics Doctor Team CareNet Medical Doctor Team Medication Management Admin Function 17

18 Work Redesign UCH Team Composition 62 Staff 15 St Stephen s Hospital 8 The Wesley Hospital 8 St Andrew s War Memorial Hospital 2 The Sunshine Coast Private Hospital 29 UCH corporate (pharmacists, quality, ehealth, ISD) 27 Doctors 7 St Stephens 4 St Andrews 9 Wesley 5 Sunshine Coast 2 corporate 18

19 How quick was the transition? The 2½ year journey 12 th October,

20 Training vs Learning elearning Learn at your pace via UCQLearn Workflow-based Approximately 2 hours Learning Labs Practice scenarios at your pace in Train environment Individual practice with support Approximately 6 hours Superuser Coaching On the floor support during go live and when you need it for a month post go live LearningLIVE Ongoing support with an in-application help on toolbar within Millenium (job aids and cheat sheets) 20

21 Kinesthetic Tactile Visual Auditory Understanding individual s learning styles 21

22 What is a Superuser?per User? Coach Trainer = Expert Helper Mentor 22

23 After go live. 23

24 Did we succeed? 24

25 Transformational change involves passion and a willingness to risk all, in order to achieve a grand vision that no one individual can achieve alone. Connie Harmsen - PhD thesis May 2011

Australian Safety and Quality Framework for Health Care

Australian Safety and Quality Framework for Health Care Activities for MANAGERS Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Area for action: 1.1 Develop methods

More information

5 Signs You Might Need a Service Management Framework (SMF) Assessment

5 Signs You Might Need a Service Management Framework (SMF) Assessment 5 Signs You Might Need a Service Management Framework (SMF) Assessment White Paper Terry Daffin Visionary Integration Professionals (1) To say running a large IT shop is challenging is an understatement.

More information

Australian Safety and Quality Framework for Health Care

Australian Safety and Quality Framework for Health Care Activities for the HEALTHCARE TEAM Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Areas for action: 1.2

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION POSITION TITLE REPORTS TO AWARD/AGREEMENT/CONTRACT POSITION TYPE HOURS PER WEEK Nurse Unit Manager Business Director of Ambulatory and Continuing Care Professional Executive Director

More information

West Gippsland Healthcare Group

West Gippsland Healthcare Group West Gippsland Healthcare Group POSITION DESCRIPTION POSITION NURSING COORDINATOR DATE SEPTEMBER 2009 DIVISION NURSING NEXT REVIEW DATE SEPTEMBER 2012 AREA NURSING ADMINISTRATION JOB GRADE 5 RESPONSIBLE

More information

Nine sites, one EMR and one Order of Filing Standardisation of the cataloguing of forms through clinical engagement

Nine sites, one EMR and one Order of Filing Standardisation of the cataloguing of forms through clinical engagement Nine sites, one EMR and one Order of Filing Standardisation of the cataloguing of forms through clinical engagement Integrated electronic Medical Record (iemr) Program HIC 2013 Digital Health Service Delivery

More information

SUE E. NIEBOER EXECUTIVE PROFILE. Areas of Expertise and Accomplishment

SUE E. NIEBOER EXECUTIVE PROFILE. Areas of Expertise and Accomplishment SUE E. NIEBOER 1049 Orchard Ave. Residence: 231-924-9199 South Haven, MI 49090 Cell Phone: 231-519-7690 suenieboer@me.com EXECUTIVE PROFILE An executive coach, consultant, professor, and healthcare professional

More information

ACS NSQIP The Role of Clinical Support. June 21, 2012 Ava Griffin, RN, CNOR Clinical Support Specialist

ACS NSQIP The Role of Clinical Support. June 21, 2012 Ava Griffin, RN, CNOR Clinical Support Specialist ACS NSQIP The Role of Clinical Support June 21, 2012 Ava Griffin, RN, CNOR Clinical Support Specialist Mission of the Clinical Support Team Members of the Clinical Support Team SCR Training and Ongoing

More information

The HITECH Act: A Grand Experiment In HIT Implementation and Sustainability. Kim Dunn, MD, Ph.D.

The HITECH Act: A Grand Experiment In HIT Implementation and Sustainability. Kim Dunn, MD, Ph.D. The HITECH Act: A Grand Experiment In HIT Implementation and Sustainability August 11, 2011 Kim Dunn, MD, Ph.D. Agenda Historical Context for Reform Overview of ARRA Funded Programs Implications for Texas

More information

Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President

Lean and Six Sigma Healthcare Fad or Reality. Vince D Mello President Lean and Six Sigma Healthcare Fad or Reality Vince D Mello President TODAY S DISCUSSION About Lean Methodologies Application benefits and outcomes About Six Sigma Key learning's QUALITY FUNDAMENTALS Function

More information

Transforming Patient Flow, Improving Patient Care

Transforming Patient Flow, Improving Patient Care Transforming Patient Flow, Improving Patient Care Transformation by Design (TbyD) Dr. Peter Nord, VP, CMO, Chief of Staff Thelma Horwitz, Director, Quality and Process Improvement Heidi Hunter, Quality

More information

Australian Safety and Quality Framework for Health Care

Australian Safety and Quality Framework for Health Care Activities for HEALTH SERVICE EXECUTIVES and BOARDS Australian Safety and Quality Framework for Health Care Putting the Framework into action: Getting started Contents Principle: Consumer centred Area

More information

2009 Nursing Strategic Plan. Atrium Medical Center

2009 Nursing Strategic Plan. Atrium Medical Center 2009 Nursing Strategic Plan Atrium Medical Center Mission Nurses at Atrium Medical Center are empowered to serve our patients by providing personalized, compassionate care with integrity and respect because

More information

Building a Multifaceted Team for Data-Driven Transformation

Building a Multifaceted Team for Data-Driven Transformation Building a Multifaceted Team for Data-Driven Transformation Danyal Ibrahim, MD, MPH, MHCDS Chief Data and Analytics Officer St Francis Hospital and Medical Center Agenda Current State of Analytics at SFH

More information

Create a safer, more efficient patient journey.

Create a safer, more efficient patient journey. Miya Patient Flow Create a safer, more efficient patient journey. What is Miya Patient Flow? Miya Patient Flow is an e-health guidance system that optimises the patient journey for your patients by integrating

More information

Position Description

Position Description Position Description Wesley Disability Services Quality Risk & Compliance Specialist Agreement Signed Quality Risk and Compliance Specialist Signed Executive Manager, Wesley Disability Services Date Date

More information

Driving Change through Clinical Informatics Dorothy DuSold, MA 1

Driving Change through Clinical Informatics Dorothy DuSold, MA 1 Driving Change through Clinical Informatics Dorothy DuSold, MA 1 Conflict of Interest Disclosure Dorothy DuSold, Master of Arts Has no real or apparent conflicts of interest to report. 2 Session Objectives

More information

Ambulatory Service Redesign - Professional Practice Development and Patient-Centred Care

Ambulatory Service Redesign - Professional Practice Development and Patient-Centred Care Poster Session HRT1317 Innovation Awards November 2013 Brisbane Ambulatory Service Redesign - Professional Practice Development and Patient-Centred Care Presenter(s): Roisin Dunne and Janet See Hospital

More information

Wentworth People Pte Ltd 2015 www.wentworthpeople.com.sg

Wentworth People Pte Ltd 2015 www.wentworthpeople.com.sg Change Management All rights reserved. No part of this book may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying, recording or by an information storage

More information

2015/16 Quality Improvement Plan for Ontario Hospitals "Improvement Targets and Initiatives"

2015/16 Quality Improvement Plan for Ontario Hospitals Improvement Targets and Initiatives Patient-centred Improve In-house survey % / Complex In-house survey / 932* 87.3 90 90% satisfaction 1)Conduct a review of A comprehensive literature review of drivers of Literature review completed. satisfaction

More information

Medication error is the most common

Medication error is the most common Medication Reconciliation Transfer of medication information across settings keeping it free from error. By Jane H. Barnsteiner, PhD, RN, FAAN Medication error is the most common type of error affecting

More information

Socio-economic benefits of interoperable electronic health record systems in Europe the evidence -

Socio-economic benefits of interoperable electronic health record systems in Europe the evidence - Socio-economic benefits of interoperable electronic health record systems in Europe the evidence - Karl A. Stroetmann FRSM PhD MBA with Alexander Dobrev, Tom Jones, Yvonne Vatter empirica Communication

More information

Registered Nurse Hawera Hospital. Clinical Nurse Manager

Registered Nurse Hawera Hospital. Clinical Nurse Manager POSITION DESCRIPTION TITLE: RESPONSIBLE TO: LOCATION: Registered Nurse Hawera Hospital Clinical Nurse Manager Hawera Hospital DATE: March 2010 AIM OF POSITION The Staff Nurse will provide optimum care

More information

All processes must be in line with RPS, GPhC, MHRA and BCH SOP standards.

All processes must be in line with RPS, GPhC, MHRA and BCH SOP standards. JOB DESCRIPTION Job Title: Reports to: Accountable to: Clinical Pharmacist Deputy Chief Pharmacist Chief Pharmacist Role Summary: To work with the Pharmacy Team to provide a comprehensive Clinical Pharmacy

More information

National Clinical Programmes

National Clinical Programmes National Clinical Programmes Section 3 Background information on the National Clinical Programmes Mission, Vision and Objectives July 2011 V0. 6_ 4 th July, 2011 1 National Clinical Programmes: Mission

More information

Perioperative Services Surgical Technologist Advancement Process

Perioperative Services Surgical Technologist Advancement Process Perioperative Services Surgical Technologist Advancement Process The Advancement Process ST1 to ST2 Advancement from a ST1 to an ST2 may happen once the ST1 reaches the 2 year mark. Surgical Technologist

More information

Software Integration. In sports construction

Software Integration. In sports construction Software Integration In sports construction Presentation goals: Provide a snapshot of how software can be integrated for increased performance Show example of real world software integration Provide ideas

More information

Sentara Healthcare EMR: Our Journey. Bert Reese, CIO and Senior Vice President

Sentara Healthcare EMR: Our Journey. Bert Reese, CIO and Senior Vice President Sentara Healthcare EMR: Our Journey Bert Reese, CIO and Senior Vice President Sentara Healthcare 123-year not-for-profit mission 10 hospitals; 2,349 beds; 3,700 physicians on staff 10 long term care/assisted

More information

Managing Patients with Multiple Chronic Conditions

Managing Patients with Multiple Chronic Conditions Best Practices Managing Patients with Multiple Chronic Conditions Advocate Medical Group Case Study Organization Profile Advocate Medical Group is part of Advocate Health Care, a large, integrated, not-for-profit

More information

Position Description

Position Description Position Description Title Directorate Eastern Metro Region (EMR) Working Together Maternal & Child Health Nurse Community Development Department Family Youth & Recreation Location Classification Boroondara

More information

Coaching Managers and Directors to Become Effective Leaders in the Healthcare Environment

Coaching Managers and Directors to Become Effective Leaders in the Healthcare Environment Coaching Managers and Directors to Become Effective Leaders in the Healthcare Environment Lydia Mahr-Chan, MBA Human Resources Director Doctor s Medical Center West Contra Costa Healthcare District Issue:

More information

Barwon Medicare Local Annual Plan 2014-2015

Barwon Medicare Local Annual Plan 2014-2015 Barwon Medicare Local Annual Plan 2014-2015 Strategic Directions All Barwon Medicare Local activities are underpinned by our organisational vision of well connected health systems in our community. Barwon

More information

Lean Accounting in Healthcare

Lean Accounting in Healthcare Lean Accounting in Healthcare Lean Accounting Summit 2011 Brian H Maskell, President, 2011. All Rights Reserved. Contact: information@maskell.com 1 Lean is a Principle-Based Operating System CUSTOMER VALUE

More information

Fundamentals of Health Workflow Process Analysis and Redesign

Fundamentals of Health Workflow Process Analysis and Redesign Fundamentals of Health Workflow Process Analysis and Redesign Unit 10.7 Facilitating Implementation Decisions Meeting Unit Objectives Upon successful completion of this unit the student is able to: Plan

More information

Mentoring Program Guide A program of the Alumni Association

Mentoring Program Guide A program of the Alumni Association Mentoring Program Guide A program of the Alumni Association Office of Advancement Dean s Suite 10 South 2000 East Salt Lake City, UT 84112-5880 (801) 581-5109 http://nursing.utah.edu Table of Contents

More information

Improving Safety, Quality and Efficiency of Care through the Development of an Electronic Medical Record (emr) Lyn Jamieson Peninsula Health

Improving Safety, Quality and Efficiency of Care through the Development of an Electronic Medical Record (emr) Lyn Jamieson Peninsula Health Improving Safety, Quality and Efficiency of Care through the Development of an Electronic Medical Record (emr) Lyn Jamieson Peninsula Health Background Austin Health and Peninsula Health lead agencies

More information

esimulation in Action Kettering Medical Center

esimulation in Action Kettering Medical Center esimulation in Action Kettering Medical Center Sharing Our Success Story and Strategies Laerdal Simulation Users Network Dianne Ditmer, PhD, RN, CFN, DABFN, FACFE Improving the quality of life for the

More information

DIRECTOR, NURSING & CLINICAL SERVICES

DIRECTOR, NURSING & CLINICAL SERVICES DIRECTOR, NURSING & CLINICAL SERVICES JOB & PERSON SPECIFICATION MARCH 2014 Director, Nursing & Clinical Services Page 1 JOB SPECIFICATION TITLE OF POSITION : REPORTS TO : DIRECT REPORTS : DIRECTOR, NURSING

More information

A Proactive Approach to Capacity Management

A Proactive Approach to Capacity Management Healthcare Organizations ive Capacity ment A Proactive Approach to Capacity ment Capacity Planning Patient Flow Quality Compliance Workforce Optimization Benchmarking ment solutions 6 Faced with unprecedented

More information

GROWING FROM WITHIN: 9/29/2013 EXPANSION & RENOVATION INNOVATIONS AT UPMC MERCY HOSPITAL ED

GROWING FROM WITHIN: 9/29/2013 EXPANSION & RENOVATION INNOVATIONS AT UPMC MERCY HOSPITAL ED Growing from Within: GROWING FROM WITHIN: EXPANSION & RENOVATION INNOVATIONS AT UPMC MERCY HOSPITAL ED Valerie Krasneski-Schreiber, RN,BSN,MS,CEN,SANE A Unit Director, is a professional emergency nurse

More information

RCH Electronic Medical Record (EMR) Information pack for prospective applicants application build teams. EMR Program

RCH Electronic Medical Record (EMR) Information pack for prospective applicants application build teams. EMR Program RCH Electronic Medical Record (EMR) Information pack for prospective applicants application build teams EMR Program Contents A. Introduction... 3 B. What team members do we require?... 4 C. Accountability,

More information

Certificate Assessment Plan. Post-Master's Clinical Nurse Leader (CNL) University of Florida. College of Nursing. M. Dee Williams, PhD, RN

Certificate Assessment Plan. Post-Master's Clinical Nurse Leader (CNL) University of Florida. College of Nursing. M. Dee Williams, PhD, RN : Post-Master's Clinical Nurse Leader (CNL) University of Florida College of Nursing M. Dee Williams, PhD, RN willimd@ufl.edu 1 Table of Contents A. Rationale... 3 B. Mission... 3 C. Student Learning Outcomes

More information

Our Mission is to Provide Excellent, Comprehensive Healthcare to the Residents and Visitors of Wallowa County.

Our Mission is to Provide Excellent, Comprehensive Healthcare to the Residents and Visitors of Wallowa County. Winding Waters Clinic Enterprise Oregon Our Mission is to Provide Excellent, Comprehensive Healthcare to the Residents and Visitors of Wallowa County. Renee Grandi, MD, Owner Keli Christman, Practice Administrator

More information

BMI Werndale Hospital Quality Accounts April 2013 to March 2014

BMI Werndale Hospital Quality Accounts April 2013 to March 2014 BMI Werndale Hospital Quality Accounts April 2013 to March 2014 Chief Executive s Statement Welcome to our Quality Accounts 2014, the fifth year we have published this data. The information presented here

More information

Y-12 EMBOS Medical Lab Interface Batch Loader

Y-12 EMBOS Medical Lab Interface Batch Loader DOE-FIU SCIENCE & TECHNOLOGY WORKFORCE DEVELOPMENT PROGRAM STUDENT SUMMER INTERNSHIP TECHNICAL REPORT June 4, 2012 to August 10, 2012 Y-12 EMBOS Medical Lab Interface Batch Loader Principal Investigators:

More information

VQC Acute Pain Management Measurement Audit Tool Guidelines

VQC Acute Pain Management Measurement Audit Tool Guidelines Definition of Acute Pain The audit tools relate to acute pain only. Acute pain is defined as a normal physiologic and usually timelimited response to an adverse (noxious) chemical, thermal or mechanical

More information

Leadership Summit for Hospital and Post-Acute Long Term Care Providers May 12, 2015

Leadership Summit for Hospital and Post-Acute Long Term Care Providers May 12, 2015 Leveraging the Continuum to Avoid Unnecessary Utilization While Improving Quality Leadership Summit for Hospital and Post-Acute Long Term Care Providers May 12, 2015 Karim A. Habibi, FHFMA, MPH, MS Senior

More information

HIC 2009 Workshop Introduction to Health Informatics

HIC 2009 Workshop Introduction to Health Informatics HIC 2009 Workshop Introduction to Health Informatics Part 2: Knowledge Domain & Educational Options Professor Anthony Maeder University of Western Sydney Health Informatics Knowledge Domain Perspectives

More information

master of research Digital Health & Care Institute

master of research Digital Health & Care Institute master of research Digital Health & Care Institute in partnership with Throughout this book you will see images that by the DHI team during field research and workshops of various projects. About The

More information

Centricity High Acuity Care software Effective and efficient healthcare solutions designed to streamline workflow and enhance patient care

Centricity High Acuity Care software Effective and efficient healthcare solutions designed to streamline workflow and enhance patient care Centricity High Acuity Care software Effective and efficient healthcare solutions designed to streamline workflow and enhance patient care The complex environment of high acuity care Operating rooms (OR)

More information

Adoption and application of the LEADS framework at Baycrest. Kathleen Paterson, Director, OE Joel Borgida, Specialist, OE

Adoption and application of the LEADS framework at Baycrest. Kathleen Paterson, Director, OE Joel Borgida, Specialist, OE Adoption and application of the LEADS framework at Baycrest Kathleen Paterson, Director, OE Joel Borgida, Specialist, OE Agenda 1. Our Context 2. Leadership at Baycrest Multiple Perspectives 3. Conclusions

More information

Registered Nurse professional practice in Queensland

Registered Nurse professional practice in Queensland Nursing and Midwifery Office, Queensland Strengthening health services through optimising nursing Registered Nurse professional practice in Queensland Guidance for practitioners, employers and consumers.

More information

Analysing Big Data to Improve Patient Outcomes Dr Jean Evans, Kolling Institute of Medical Research

Analysing Big Data to Improve Patient Outcomes Dr Jean Evans, Kolling Institute of Medical Research Analysing Big Data to Improve Patient Outcomes Dr Jean Evans, Kolling Institute of Medical Research Definitions (Frost & Sullivan) Big Data refers to electronic datasets so large and complex that they

More information

Sustainability: Achieving Clinical and Financial Benefits Through the Use of an EHR

Sustainability: Achieving Clinical and Financial Benefits Through the Use of an EHR Sustainability: Achieving Clinical and Financial Benefits Through the Use of an EHR Bert Reese SVP and CIO of Sentara Healthcare Sentara Healthcare October 6, 2014 1 Sentara Healthcare 126-year not-for-profit

More information

INFORMATION TECHNOLOGY FOR UNIVERSAL HEALTH COVERAGE (IT4UHC) 25-27 September 2013 Manila, Philippines

INFORMATION TECHNOLOGY FOR UNIVERSAL HEALTH COVERAGE (IT4UHC) 25-27 September 2013 Manila, Philippines INFORMATION TECHNOLOGY FOR UNIVERSAL HEALTH COVERAGE (IT4UHC) 25-27 September 2013 Manila, Philippines Standardizing Terminologies through Health Data Dictionary Khadzir Sheikh Ahmad Ministry of Health,

More information

Dashboard & Work Process Re-Engineering: Using Technology to Improve Business Inside-Out. October 9, 2014

Dashboard & Work Process Re-Engineering: Using Technology to Improve Business Inside-Out. October 9, 2014 Dashboard & Work Process Re-Engineering: Using Technology to Improve Business Inside-Out October 9, 2014 Stephen Christian Michaels, MA, LSW Chief Executive Officer www.fswp.org Kathleen Yarzebinski Chief

More information

The Commonwealth Fund International Health Policy Surveys

The Commonwealth Fund International Health Policy Surveys THE COMMONWEALTH FUND The Commonwealth Fund International Health Policy Surveys November 17, 2011 Robin Osborn Vice President and Director International Program in Health Policy and Innovation Commonwealth

More information

KPIs for Effective, Real-Time Dashboards in Hospitals. Abstract

KPIs for Effective, Real-Time Dashboards in Hospitals. Abstract KPIs for Effective, Real-Time Dashboards in Hospitals Abstract The disparate and disjointed data silos across various hospital departments constitute the biggest decision-making bottleneck. They impede

More information

Creating The Perfect Surgical Patient/Family Experience

Creating The Perfect Surgical Patient/Family Experience Creating The Perfect Surgical Patient/Family Experience Wednesday, November 20, 11:00 12:00 p.m. Krista Christensen Administrative Director, Surgical Clinics Virginia Mason Medical Center Julianne Garr,

More information

CNM11 GENERAL WARD(S) JOB DESCRIPTION. Accountable to : Director of Nursing / Asst. Director / CNM 3

CNM11 GENERAL WARD(S) JOB DESCRIPTION. Accountable to : Director of Nursing / Asst. Director / CNM 3 CNM11 GENERAL WARD(S) JOB DESCRIPTION Accountable to : Director of Nursing / Asst. Director / CNM 3 Accountable for : a) Ensuring the provision of a high standard of patient care. Principal Responsibilities

More information

Cashier: Job Description

Cashier: Job Description Position: Cashier Cashier: Job Description Reports To: Office Adminstrator Summary: The cashier will make use of technical and financial skills to track and manage patient cash flows, credit, and insurance

More information

Title goes here. Critical Access Hospital Workshop Affordable Information Technology For Smaller Health Care Organizations

Title goes here. Critical Access Hospital Workshop Affordable Information Technology For Smaller Health Care Organizations Critical Access Hospital Workshop Affordable Information Technology For Smaller Health Care Organizations WIPFLI HEALTH CARE PRACTICE Title goes here February 4, 2010 8:30 a.m. 10:15 a.m. Date or subtitle

More information

Squint Surgery in Adults Patient Information

Squint Surgery in Adults Patient Information Squint Surgery in Adults Patient Information Orthoptic Department Author ID: SM Leaflet Number: Orth 001 Version: 5 Name of Leaflet: Squint Surgery in Adults Date Produced: August 2014 Review Date: August

More information

Information & Communication Technology (ICT) Strategic Plan

Information & Communication Technology (ICT) Strategic Plan Strategic Information Management Information & Communication Technology (ICT) Strategic Plan 2006 2011 Building a sustainable future Updated: September 2008 Version: 2.2 Introduction NSW HEALTH DEPARTMENT

More information

Grand Rapids Community College Teaching and Learning Quality Report Year 2 Occupational Standards for WorkKeys August 8, 2013

Grand Rapids Community College Teaching and Learning Quality Report Year 2 Occupational Standards for WorkKeys August 8, 2013 Grand Rapids Community College Teaching and Learning Quality Report Year 2 Occupational Standards for WorkKeys August 8, 2013 Report History: Year 1 report was presented to Deans Council on September 14,

More information

EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY

EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY EMPOWERING CLINICAL NURSE EDUCATORS WITH TOOLS TO DRIVE EFFICIENCY Date: May 2014Author: Lorem Ipsum INTRODUCTION The Clinical Nurse Educator (CNE) wears many hats in the organization. The CNE s role,

More information

Clinical Information Systems Medications Implementation. Libby Owen-Jones Project Director

Clinical Information Systems Medications Implementation. Libby Owen-Jones Project Director Clinical Information Systems Medications Implementation Libby Owen-Jones Project Director Overview Overview Austin Health E-Medications 8 Lessons Austin Health Major tertiary health provider in northeast

More information

NICU, Nursery, and Labour & Delivery software to help deliver your best care across all care areas.

NICU, Nursery, and Labour & Delivery software to help deliver your best care across all care areas. GE Healthcare NICU, Nursery, and Labour & Delivery software to help deliver your best care across all care areas. Centricity Perinatal allows hospitals to come together as one. The midwife is able to transfer

More information

By defining a set of specific performance objectives we can utilise a range of tailor-made solutions

By defining a set of specific performance objectives we can utilise a range of tailor-made solutions Transformational Leadership Training Unlocking Team Potential Strategic Change Management Maximising Team Efficiency By defining a set of specific performance objectives we can utilise a range of tailor-made

More information

Merrily Evdokimoff, RN, PhD Sylena Keeping, RN, MSN, MBA Paula McCartney, RN, BS Geri McCallig, BSN Valerie Donnelly, RN,MS

Merrily Evdokimoff, RN, PhD Sylena Keeping, RN, MSN, MBA Paula McCartney, RN, BS Geri McCallig, BSN Valerie Donnelly, RN,MS Merrily Evdokimoff, RN, PhD Sylena Keeping, RN, MSN, MBA Paula McCartney, RN, BS Geri McCallig, BSN Valerie Donnelly, RN,MS DONNELLY & ASSOCIATES International Health Care Management Consultants Steering

More information

QUM and Continuity of Care A Prescribed Medicines Services and Programs

QUM and Continuity of Care A Prescribed Medicines Services and Programs Community Pharmacy Roadmap Program Development Template Program/Service: Quadrant: 1. Program/Service Description QUM and Continuity of Care A Prescribed Medicines Services and Programs a) Background The

More information

Driving Healthcare n Today healthcare spending in the United States exceeds $1.4 trillion, driven by

Driving Healthcare n Today healthcare spending in the United States exceeds $1.4 trillion, driven by Driving Healthcare n Today healthcare spending in the United States exceeds $1.4 trillion, driven by regulatory, patient safety and business issues that are transforming healthcare in America n Healthcare

More information

3. Jackson Health System workers receive information about patient s rights and responsibilities when they begin working at the hospital or clinic.

3. Jackson Health System workers receive information about patient s rights and responsibilities when they begin working at the hospital or clinic. The Patient s Bill of Rights and Responsibilities Jackson Health System The healthcare facilities of the Jackson Health System support the Patient s Bill of Rights and Responsibilities, which are recognized

More information

Philips Hospital to Home: redefining healthcare. through innovation in telehealth

Philips Hospital to Home: redefining healthcare. through innovation in telehealth Philips Hospital to Home: redefining healthcare through innovation in telehealth Healthcare costs are at a crisis point, forcing the federal government to make comprehensive changes to healthcare payment

More information

Community Rehabilitation and Support Worker - Crisis Respite (SA)

Community Rehabilitation and Support Worker - Crisis Respite (SA) Position Description May 2015 Position description Community Rehabilitation and Support Worker Crisis Respite (SA) Section A: position details Position title: Employment Status Classification and Salary

More information

Expanding the team to the health care community. One practice s experience Holly Cleney, MD

Expanding the team to the health care community. One practice s experience Holly Cleney, MD Expanding the team to the health care community One practice s experience Holly Cleney, MD Objectives Develop a strategy for coordinating care effectively for patients across hospital stays and through

More information

Universal Design in practice at Oki Electric. Naotsune Hosono, Ph.D. Hiroyuki Miki

Universal Design in practice at Oki Electric. Naotsune Hosono, Ph.D. Hiroyuki Miki Universal Design in practice at Oki Electric Naotsune Hosono, Ph.D. Hiroyuki Miki Oki profile Bank Branch system IP-PBX ATM System LSI B2B / Walk up and use CTI system Information systems Telecom systems

More information

SAMPLE RISK MANAGEMENT PLAN FACILITY X 800 MAIN STREET HOMETOWN, KANSAS 65432

SAMPLE RISK MANAGEMENT PLAN FACILITY X 800 MAIN STREET HOMETOWN, KANSAS 65432 SAMPLE RISK MANAGEMENT PLAN FACILITY X 800 MAIN STREET HOMETOWN, KANSAS 65432 1 TABLE OF CONTENTS I II III IV Purpose Objectives Governing Board Authority Reporting Occurrences Direct Reporting Reportable

More information

Today s complex healthcare environment is having. Strategies to Enhance Physician Engagement. Alan H. Rosenstein, MD, MBA* THE PHYSICIAN WORLD

Today s complex healthcare environment is having. Strategies to Enhance Physician Engagement. Alan H. Rosenstein, MD, MBA* THE PHYSICIAN WORLD PRACTICE MANAGEMENT Strategies to Enhance Physician Engagement Alan H. Rosenstein, MD, MBA* Healthcare reform and other externally driven healthcare initiatives have introduced a number of new healthcare

More information

TAILORED IT SOLUTIONS. REAL HEALTHCARE BENEFITS. CORPORATE PROFILE

TAILORED IT SOLUTIONS. REAL HEALTHCARE BENEFITS. CORPORATE PROFILE TAILORED IT SOLUTIONS. REAL HEALTHCARE BENEFITS. CORPORATE PROFILE Supporting Clinicians to deliver Safe, Quality Care. Our History. Since it s creation in 1999, Emerging Systems has grown to become a

More information

Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting best practices and increased end user communication.

Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting best practices and increased end user communication. Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting best practices and increased end user communication. 1 Clinical Informatics Agents (CIA s): Engaged bedside clinicians promoting

More information

Deploying Care Coordination and Care Transitions - Illinois

Deploying Care Coordination and Care Transitions - Illinois Deploying Care Coordination and Care Transitions - Illinois FLEX PROGRAM REVERSE SITE VISIT JUNE 23, 2015 Illinois Department of Public Health Center for Rural Health Flex Program grantee 15 years Illinois

More information

Case Study: Factors in Defining the Nurse Informatics Specialist Role

Case Study: Factors in Defining the Nurse Informatics Specialist Role Case Study: Factors in Defining the Nurse Informatics Specialist Role Margaret (Mimi) Hassett, MS, RN, FHIMSS A B S T R A C T Healthcare organizations, consultant groups, vendor companies, and academic

More information

IMPROVING NURSING REGULATION The Just Culture Approach. Linda D. Burhans, RN, PhD Associate Executive Director, Education and Practice

IMPROVING NURSING REGULATION The Just Culture Approach. Linda D. Burhans, RN, PhD Associate Executive Director, Education and Practice IMPROVING NURSING REGULATION The Just Culture Approach Linda D. Burhans, RN, PhD Associate Executive Director, Education and Practice May 2010 Mandate from General Assembly (Nursing Practice Act) Licensure

More information

Medication Safety in Norway

Medication Safety in Norway Medication Safety in Norway In Safe Hands 24-7; Norwegian Patient Safety Program 1 Anne-Grete Skjellanger, Head of Secretariat October 2014 Adverse events in Norway: Approx. 13 % of hospitalized patients

More information

Affinity s Medical Home Journey Operational, Clinical and Financial Perspectives

Affinity s Medical Home Journey Operational, Clinical and Financial Perspectives Affinity s Medical Home Journey Operational, Clinical and Financial Perspectives Dr. Christine Griger - President Timothy Loch - COO Jane Curran-Meuli Regional Director Affinity Health System Top 100 Integrated

More information

Telehealth Strategic Plan Development in Australia

Telehealth Strategic Plan Development in Australia Telehealth Strategic Plan Development in Australia Anthony J. Maeder, PhD Professor in Health Informatics School of Computing, Engineering and Mathematics University of Western Sydney, Australia 1 Outline

More information

Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013

Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013 Second Clinical Safety Review of the Personally Controlled Electronic Health Record (PCEHR) June 2013 Undertaken by KPMG on behalf of Australian Commission on Safety and Quality in Health Care Contents

More information

Other Clinical Support services available on site include Oncology, Laboratory, Pharmacy, Physiotherapy and Audiology.

Other Clinical Support services available on site include Oncology, Laboratory, Pharmacy, Physiotherapy and Audiology. BMI Albyn Hospital Quality Accounts April 2013 to March 2014 ALBYN HOSPITAL BMI Albyn Hospital is part of BMI Healthcare a leading provider of healthcare services throughout the UK. Located in the west

More information

Menu Case Study 3: Medication Administration Record

Menu Case Study 3: Medication Administration Record Menu Case Study 3: Medication Administration Record Applicant Organization: Ontario Shores Centre for Mental Health Sciences Organization s Address: 700 Gordon Street, Whitby, Ontario, Canada, L1N5S9 Submitter

More information

Provincial Forum on Adverse Health Event Management

Provincial Forum on Adverse Health Event Management Provincial Forum on Adverse Health Event Management Using Information Systems for the Management of Adverse Events WORKSHOP 1 Salon B May 26, 2008 WORKSHOP 1 Salon B Using Information Systems for the Management

More information

Role of the CNIO in Nursing Optimization of the Electronic Medical Record (EMR) Mary Beth Mitchell, MSN, RN, BC CNIO, Texas Health Resources

Role of the CNIO in Nursing Optimization of the Electronic Medical Record (EMR) Mary Beth Mitchell, MSN, RN, BC CNIO, Texas Health Resources Role of the CNIO in Nursing Optimization of the Electronic Medical Record (EMR) Mary Beth Mitchell, MSN, RN, BC CNIO, Texas Health Resources 1 Conflict of Interest Disclosure Mary Beth Mitchell, MSN, RN,

More information

Leadership Development Best Practices. By Russel Horwitz

Leadership Development Best Practices. By Russel Horwitz Leadership Development Best Practices By Russel Horwitz 1 December 2014 Contents The case for leadership development 4 Creating a strategy 4 Best practices 5 1. Align to organizational strategy 5 Begin

More information

CASE STUDY: E-PHARMACY AT CHELSEA AND WESTMINSTER HOSPITAL, UK

CASE STUDY: E-PHARMACY AT CHELSEA AND WESTMINSTER HOSPITAL, UK e-business W@tch European Commission, DG Enterprise & Industry E-mail: entr-innov-ict-ebiz@ec.europa.eu, info@ebusiness-watch.org This document is based on sector studies, special reports or other publications

More information

AMERICAN BURN ASSOCIATION BURN CENTER VERIFICATION REVIEW PROGRAM Verificatoin Criterea EFFECTIVE JANUARY 1, 2015. Criterion. Level (1 or 2) Number

AMERICAN BURN ASSOCIATION BURN CENTER VERIFICATION REVIEW PROGRAM Verificatoin Criterea EFFECTIVE JANUARY 1, 2015. Criterion. Level (1 or 2) Number Criterion AMERICAN BURN ASSOCIATION BURN CENTER VERIFICATION REVIEW PROGRAM Criterion Level (1 or 2) Number Criterion BURN CENTER ADMINISTRATION 1. The burn center hospital is currently accredited by The

More information

SE MELBOURNE - AGED CARE LEADERSHIP PROGRAM FACT SHEET

SE MELBOURNE - AGED CARE LEADERSHIP PROGRAM FACT SHEET SE MELBOURNE - AGED CARE LEADERSHIP PROGRAM FACT SHEET Program Intake The first program intake is planned for August 2014, and will target Level 2 Leaders working in the SE Melbourne region. Level 2 Leaders

More information

Contents. Message from Chair of the Board and Chief Executive Officer 2. Eye and Ear Vision, Mission and Values 3

Contents. Message from Chair of the Board and Chief Executive Officer 2. Eye and Ear Vision, Mission and Values 3 Strategic Plan 2018 Contents Message from Chair of the Board and Chief Executive Officer 2 Eye and Ear Vision, Mission and Values 3 The Eye and Ear Service Environment 4 Key Achievements 2010 5 Our Challenges

More information

Medical Practice Management Services. Helping Healthcare Professionals Succeed in Business

Medical Practice Management Services. Helping Healthcare Professionals Succeed in Business Medical Practice Management Services Helping Healthcare Professionals Succeed in Business Background of Company Indigo Medical Consulting Services is a boutique medical practice management consulting company

More information

DATA DRIVEN HEALTH CARE TRANSFORMATION

DATA DRIVEN HEALTH CARE TRANSFORMATION DATA DRIVEN HEALTH CARE TRANSFORMATION Population Health Analytics as the Foundation for Primary Care Redesign Sylvia Meltzer, MD, LSSGBC Laura Spurr, MPS, PMP Learning Objectives Organization description

More information

Clinical Nurse Coordinator Patient Flow

Clinical Nurse Coordinator Patient Flow POSITION DESCRIPTION Clinical Nurse Coordinator Patient Flow Date Produced/Reviewed: June 2013. Position Holder's Name :... Position Holder's Signature :... Manager / Supervisor's Name :... Manager / Supervisor's

More information