Universal Design in practice at Oki Electric. Naotsune Hosono, Ph.D. Hiroyuki Miki
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1 Universal Design in practice at Oki Electric Naotsune Hosono, Ph.D. Hiroyuki Miki
2 Oki profile Bank Branch system IP-PBX ATM System LSI B2B / Walk up and use CTI system Information systems Telecom systems VOD system Train Ticket Issuing system Self Ticketing & Check-in system at airport Iris Recognition system at Frankfurt Airport e-check-in system with Facial Recognition 2
3 Oki vision: e-society 3
4 Users Profile 4
5 The position of Universal Design in Oki Ergonomics Hardware Ergonomics Software Ergonomics Universal Design Design for all Accessibility Design for elderly and disabled Style, Size, Mechanical maneuverability Wording, Operational procedure Usability Design for people at large 5
6 IT Accessibility JIS x 8341 Guideline ISO/IEC Guide 71 = JIS Z 8071 Common Standard Detailed Standard JIS X 8341 Part 1 Guidelines for older persons and persons with disabilities, ICE, Software and Services Part 2 Information Processing Equipment Part 3 WEB Content Office Machine Electronic Communication Equipment To be continued Marking tactile dots Guideline for usability Auditory signals Packaging and receptacles Test methods for opening IT Accessibility Consumer Products 6
7 Quality of Use People Quality of Use Process Product Reference: Proposed Usability Engineering Assurance Scheme INUSE European Usability Support Centre 7 31/1/98
8 Quality of Use: Product People Quality of Use Process Product ATM ATM display with with Tactile Tactile Symbols for for visually disabled 8
9 ATM display with Tactile Symbols for visually disabled 9
10 Quality of Use: Process People Quality of Use Process Product In-house Development Process 10
11 11 Process Support Support Users needs CS Survey Customers Customers Requests Requests Market Analysis Maintenance Call Centre Sales Production Production Evaluation Evaluation Development Development Planning Planning Design Review Quality Quality Control Control Design Review Design Review Design Review In-house Development Process Customer Customer Satisfaction Satisfaction
12 Quality of Use: People People --Universal Design formation in in Oki Oki Disabled employment in in SOHO SOHO Quality of Use Process Product 12
13 Universal Design formation in Oki Activities Oki Oki Standard Business Design Design Review Consultation In-house Virtual Conference system Virtual Library Systems In-house Standard Committee Special Focused Committee Business Oriented Projects Seminar Learning --Common --Committee --WG WG --Business Project Divisions Laboratory Design Div. Div. Consulting Div. Div. Business Units Units 13
14 In-house standard committee - Selected members -Time Unlimited - Cross company Related Standards: -ISO -ISO -JIS -JIS --Defacto In-house Standard Committee --Oki Oki standard --Guideline --Check Check list list - Context of use - User Centred Design (UCD) - Accessibility JIS -W3C WAI 14
15 Special Focused Committee - Selected members - Adhoc -Time Limited - Cross company Related Issues Issues Special Focused Committee --Finding Issues Issues --Risk Risk Management --Conformance --Guideline --Check Check list list - FCC255 - Act JIS X
16 Business Oriented Projects - Exclusive members : Project staffs + UD specialists - In Parallel - Time Limited - Focus Project Group Marketing at at Planning Consulting --Branding --Concept --Business Planning Prototype at at Developmenment --Evaluation --Design Review --Consulting -Product --Design In-house Virtual Conference system 16
17 Disabled employment in SOHO Future Issues Change in Demographics Disabled Quota changed 1.6% to 1.8% Women Law allows Nightshift Build special subsidiary for disabled Bring in company wide Disabled Employment in SOHO Modified slide of SUBARU 17
18 Disabled employment in SOHO Customers Clients - Home Page Design - WEB Accessibility Check -Design with DTP - Name Card Design Groupware with Broad Band Coordinator Job Coach Net Workers 18
19 Disabled employment in SOHO Order Spec. Fix Job Q & A Customers Clients Coordinator Job Coach Product, check Net Workers Delivery Final Product Groupware - Management Labour, Health, Task, Quality, Risk - Learning System 19
20 Universal Design in practice at Oki Electric Naotsune Hosono, Ph.D.
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