Company Profile. Callza Communiqué

Transcription

1 Company Profile Callza Communiqué

2 About Us Callza Communiqué is equipped with a state-of-the-art call center facility providing value-added Telemarketing, Web development, Software development, Graphic designing services to its global clients within various verticals since Callza Communiqué is a BPO Office providing a gamut of services and high-end solutions to all levels of business infrastructure. Callza Communiqué has a team of qualified and skilled individuals with extraordinary power to think and invent. We help small medium sized businesses by providing top align BPO and IT solution according to their set of requirements. We have a group of experts who are specialized in providing industry based work in several areas. BPO and IT Industry is the fastest growing industry worldwide. Where the success is measured on the basis of skills acquired by individuals. Callza Communiqué has Five major business units: BPO- Call Center and Back office services Web development Software development Graphics Designing Multi-level Marketing Human Resources Callza communiqué operates in Karachi. We understand business concerns and are engaged in telephone and internet contact, call center operations, telecommunications, telesales, customer service and marketing efforts. In regards with teamwork we have the best team ready to work the way clients want our team is consist of 100% highly trained agents which can do both inbound and outbound., all of our agents are experienced have been working in call center industry for more than 2 years. They are experienced both in B2B and B2C accounts. They are highly trained in customer service sector (technical support, billings and information collection, also customer assistance and inbound up selling). Human resource department evaluate agents that are trained to make sure that we have the best agents on the floor. Our trainers are also chosen by the HR department.we train our agents Bi-weekly so agents get the updates of the industry and campaign/project.

3 BPO and Back office Services categorically: Customer Care BPO Services Your best customers can be another company s best prospects. As your customer support call center, Callza Communiquéwill help you retain and connect with your best customers. Our customer care contact center program designs offer a wide variety of channel options and self-service solutions, as well as 24/7 live call center support. Our customer care solutions focus on delivering a strong ROI for our partners though innovative program design, call avoidance strategies, rigorous focus on first call resolution, and efficient call handling. Ultimately, CALLZA COMMUNIQUÉ delivers an exceptional customer experience which creates brand loyalty for our partners. Vertical Market Experts You outsource call center functions to deliver results and improve the customer experience. Callza Communiqué has a proven track record of developing contact center solutions and delivering across a wide range of vertical markets, including: Catalog / Retail Government Healthcare Insurance Education Utilities Communications Not-for-Profit Consumer Products

4 Data Verification Databases and Directories can get out of date. When it is forward facing to clients there is additional pressure to keep them both current and accurate. With our ability to work directly in the CRM you utilize or create an API to talk with your database, we can update data gathered from outbound calls and input it real time. This option is cost effective and cuts down on redundancy. Experience Agents are trained to manage and Web-Form based communication. We deliver a quick personalized response to each inquiry with proper etiquette that reflects attention to detail. Whether we are providing information about products or trouble shooting a technical issue our agents convey to your customer that we are there to assist and let them know their communication is not being dumped into cyberspace. Live Phone/Live Chat Phone support is the most common channel of customer communication. Boost your communication channels with a cost effective and cutting edge advantage Outbound Call Services It can be a great opportunity to build sustainable communication and longevity with new or existing clients and customers Callza Communiqué as an Agent They represent you, your company, your product and your brand. We demand high quality performance from our Agents Our Sales Delivery Our Agents familiarity with your products or services combined with our conversation handling skills make up sells or new product introductions a natural fit.

5 Website Development From easy navigation websites to user friendly interfaces, at creative, we provide everything that keeps your customers connected with your business. We offer website development services by some of the best web developers in the industry who develop custom database applications that efficiently meet your business objectives we have designed website development solution for various organizations that efficiently perform their business functions. Our team of professional web developers have years of experience who analyze your business needs and industry trends to help you build a strong online presence Software / App Development Callza Communiqué provides Software solutions for your Business Callza Communiqué has time-proven experience and reputable expertise in the development of portals, Inbound and Out bound CRM software. Business application, custom software solutions We know and understand our customer s requirements, the sophisticated software security needs, and continuing support that directly impacts the long-term success of the delivered business application. We provide consulting and development maintenance services to address all mission critical essentials. Application Support and Maintenance: We ensure the developed software system is up and running efficiently at all times, quickly resolve any problems, and extend additional support to maintain optimal software functionality.

6 SEARCH ENGINE OPTIMIZATION (SEO) SEO is a process of bringing your website in the top search engine ranking for an advantageously defined set of keywords. SEO brings your website visible on the internet in the search engines (Google / Yahoo / MSN) results which are helpful in capturing more clients / visitors. BENEFITS Some of the Benefits of Search Engine Optimization & Marketing include: Increase and Improve Visibility Increase Targeted Traffic Increase Qualified Leads and Conversions Increase and Expand Market Share Increase Online Areas of Influence Increase Your Bottom Line Social Media Marketing: Approx 250 Million people use Social Media everyday and just a while ago Facebook met a milestone of 1 Billion people using it at the same time which makes every 4th person in this planet used it. Just imagine the exposure of your business and product to the audience; one can forget to eat but not to use Social Media. Our staff is working for you to have your product targets the expected audience using many tools online like Insights and person s interest. We report to the client on the daily basis about the exposure of the product, services on Social Media websites. Our experts are here to help clients like you. What we do: We redirect all the genuine click from your giving location directly to your website from facebook and instagram. In that regards You will get 3 in 1 marketing. You will have more likes on facebook, more followers on Instagram and you will have more visitors to you websites From facebook and Instagram. Which become your sales leads. Target Audience: According to your requirement Days of Marketing: 3 month Audience Attraction: 30% to 40% Expected Exposure: 60% Expected Outcome: 20% to 25%

7 Office Staff Chief Executive Officer Hasan Ali Chief Operating Officer Ali Shahid Malik Business Development Manager Hammad Umer Khan Head of Administration & Business Developer Karim Amdani Legal Advisor Arshad H. Lodhi (Advocate of High court) Business Advisor Farrukh Khan

8 Our Clients In Web development and App development sector we have earned trust of 200+ clients by providing quality services, few are mentioned here.

9 Our Clients We have earned trust of 500+ companies of BPO and Call Center sector, few are mentioned here. Pakistan Phone No: