MARKET OVERVIEW: CLOUD INFRASTRUCTURE SERVICES 2012

Size: px
Start display at page:

Download "MARKET OVERVIEW: CLOUD INFRASTRUCTURE SERVICES 2012"

Transcription

1 MARKET OVERVIEW: CLOUD INFRASTRUCTURE SERVICES 2012 Maturing Vendor Offerings in a Busy Market Author Thomas Mendel, Vice President, EMEA Executive Summary As promised by hype-building marketers, the cloud is now everywhere. As cloud has lost its buzzword reputation and is instead a requirement in many IT departments, IT buyers are now spending serious money on the various flavors of cloud technology. However, given the many choices, clients are confused. Where should I buy what and from whom? What s secure and what s not? What are the hidden costs and risks? Who are the leading vendors? How about service level guarantees? they ask. This report attempts to clarify some of the confusion in the cloud infrastructure services market. We will define the market, explain the different sub-markets, and provide information on market size and growth as well as on trends. Finally, we will also provide guidance regarding the who s who on the vendor side. Two follow-up reports will focus specifically on SAP hosting trends in the cloud era and cloud management technologies. 2012, HfS Research, Ltd 1

2 Table of Contents Executive Summary 1 Renewed Pressure on Buyers, Internal and External Service Providers 3 The Corporate IT Buyer 3 Internal IT Operations 3 The IT Service Provider 4 The Market 4 Cloud Market Definition 4 Cloud Infrastructure Services Market Growth and Trends 5 Five Capabilities Buyers Really Need 7 Key Players and Differentiation 8 IaaS 8 Hybrid Cloud Infrastructure Services 9 Private Cloud Data Center Migration 10 Private and Hybrid Cloud Migration and Management Tools 11 Recommendations 12 HfS Research Recommendations for IT Buyers 12 HfS Research Recommendations for IT Operations 12 HfS Research Recommendations for IT Service Providers 12 About the Author 13 Thomas Mendel, Vice President, EMEA 13 About HfS Research , HfS Research, Ltd 2

3 Renewed Pressure on Buyers, Internal and External Service Providers Earlier this year, we published the cloud results of the HfS Research first IT Trends Survey. 1 We concluded that (a) cloud computing has crossed the chasm and is now on top of IT managers agendas, (b) private clouds are the number one investment area in 2012, and (c) long-term, buyers are looking for solutions that integrate the private, public, and hybrid cloud environments. 2 The underlying reason for these trends is buyers strong belief that cloud computing will dramatically slash IT costs. 3 But there is more. Increasingly, developers of cloud-based software are making heavy use of advanced features available on the market. For software service providers, it has become far easier to deploy solutions in a cloud environment than use traditional software licensing models (in addition to the nifty improvements in revenue models and reductions in costs to support outdated software). That in turn puts heavy pressure on three traditional constituencies in the IT value chain: (1) the corporate IT buyer, (2) internal IT operations, and (3) the IT service provider. The Corporate IT Buyer Buying IT products and services is no longer the sole responsibility of the IT department. Business units are increasingly taking the lead in acquiring new IT solutions, and shadow IT spending is growing. 4 But with choice comes inevitable confusion. Today, for a given business problem, often dozens of solutions are available. Some are really cloud based, some allow for hybrid cloud deployments, and some remain unchanged (though their marketing teams cloudy hype suggests otherwise). Inside and outside the IT department, IT buyers are trying to figure out the right way to mix and match the various possibilities. I need assistance in figuring out what to buy from whom, says a purchasing manager of a media company. Internal IT Operations IT operational spending, also known as maintenance, is still responsible for the bulk of the corporate IT budget. 5 While traditionally internal IT delivered the majority of the services, IT outsourcing has become an important part of the services mix for most enterprises, and a threat for internal IT operations: this is the real competition. For many years, internal IT operations were able to use smoke-and-mirrors tactics to disguise the real cost of internal IT services. A true apples-toapples comparison has remained difficult. Our research shows that cloud services solutions will force these comparisons to be more transparent. In effect, cloud is further accelerating the move toward external service delivery, making it even harder for internal IT operations to justify their budgetary needs. Today, they are either looking at establishing private cloud solutions or looking toward their service providers to help them with hybrid cloud solutions to regain control. As a vice president of infrastructure for a manufacturing company said, We are now implementing virtualization tools extensively to establish a private cloud. Our calculation shows that we ll be able to match outsourcers pricing by the end of the year. 1 The HfS Research Trends Survey was a phone-interview survey fielded to 211 IT decision-makers in Germany, the UK, France, and Benelux/Nordics. Respondents job titles included CIO, VP IT, VP Infrastructure, VP Operations, IT manager, and IT Operations manager. All companies interviewed were large enterprises with a headcount upwards of 250 and a turnover of more than 50 million. The survey was conducted in September and October of See 3 The full set of results from the HfS Research Trends Survey can be found at 4 Estimates regarding the actual size of shadow IT vary greatly by company size, industry, etc. There seems to be consensus that it used to be around an additional 20 percent of the total IT budget a few years ago, but has now grown to more than 25 percent. See 5 Also better understood than shadow IT, the distribution of the IT budget is vastly different depending on company size, industry, etc. However, on average the split is around 70 percent operations, 30 percent innovation. See 2012, HfS Research, Ltd 3

4 The IT Service Provider Public cloud services are rapidly decreasing the margins of established IT service providers, which had oriented their pricing on undercutting the internal IT operational units. Cloud services are game-changers because they do not follow the same price/performance ratio. However, security considerations and legal concerns are helping established service providers. That is why today they are focusing on (1) marketing their capabilities for meeting guaranteed service level agreements (SLAs) and (2) providing consulting services to help establish private clouds. A CIO for a packaged goods company said, We are already more than experimenting with the public cloud; our business users demand added flexibility. I just wish our IT service partners would be quicker to react. And an IT manager for a manufacturing company explained that in the past, we bought telecommunication services from aggregators, offering us the cheap rates for the bandwidth we needed. I believe that this will be available in the cloud space soon as well. The Market The cloud phenomenon has many facets. To make sense of it, we need to establish a taxonomy and start with a definition. Cloud Market Definition HfS Research defines cloud computing as standardized IT services, based on Internet technologies delivered in a flexible, self-service way. The first dimension of our taxonomy is the degree of openness to the Internet as a distribution channel. The public cloud is using the native Internet to deliver services. Private clouds are established and run by internal IT departments or IT service providers with added security and reliability features. Hybrid cloud services are using at least one element of the public and one element of the private cloud. They can be delivered by either traditional IT services companies and outsourcers, or by internal IT departments. In both cases, the service provider functions in a new role, called the service broker. The second dimension of our taxonomy is the level of complexity, ranging from infrastructure through middleware to applications. These two dimensions create nine distinct cloud market segments (see Exhibit 1). There are also a number of characteristics for cloud services:» Standardization. Cloud services should be designed to be used by many customers (multi-tenancy) with very little customization. Standardization means faster deployment, better economies of scale, lower delivery cost, and transparency.» Flexible pricing schemes. Originally, this was supposed to be 100 percent consumption-based, pay-per-use. In reality, few enterprise customers want to go all in, mainly for budgetary prediction reasons. Hence, most vendors offer more flexibility than simple annual contracts to match customers need, but full pay-as-you go remains rare.» Self-service. Service catalogues are one thing; to qualify as a cloud service, the entire procurement, provisioning, and configuration management process has to have a high degree of automation. 2012, HfS Research, Ltd 4

5 Exhibit 1: Cloud Services Taxonomy Source: HfS Research, 2012 Cloud Infrastructure Services Market Growth and Trends In this report, we will focus on complexity level 1, cloud infrastructure services. How big are these markets today, and how much growth can we expect (see Exhibit 2)?» Infrastructure as a Service (IaaS). IaaS includes all the system services that make up the foundation layer of the cloud: The servers, network and peripheral infrastructure, the operating systems, storage, data back-up and security plus the databases. 6 We estimate this market today at around $2.5 billion in service revenues.» Hybrid infrastructure services. These services are today typically delivered by established IT service providers adding an IaaS flavor to their outsourcing offering. We estimate this market today at around $1.8 billion in service revenues. Private cloud data center. It consists of two separate markets, one for software tools that help to run private clouds 7 and one for consulting services to help establish a private cloud. We estimate the software market is at around $3.4 billion in licenses revenues and the consulting market is at around $ 7.8 billion in service revenues today. 6 IaaS supports the Platform as a Service (PaaS) layer, which includes the middleware and development tools used to build, provision, and manage cloud optimized applications. Both are necessary to create the Software as a Service (SaaS) layer and cloud applications such as CRM, ERP, help desk, or . 7 These software tools include virtualization, metering and billing, service catalogue, change and configuration, availability and performance, service desk, and dashboards. 2012, HfS Research, Ltd 5

6 (To avoid confusing our BPO clients, we define the combination of these solutions with a business process as a cloud business platform. Additional information on this sector is available in our report, What Are Business Platforms, and Why Do They Represent the Future of Outsourcing?). To put the cloud infrastructure service market into perspective as it relates to the overall market, total global IT spending is estimated to be approximately $2,000 billion. The overall IT infrastructure outsourcing market is around $100 billion (excluding mainframe and desktop). IT infrastructure consulting services represents another $50 billion. 8 Thus, the cloud infrastructure services market represents about 8 percent of the total market today (excluding the software component). Although the number is relatively small, we estimate the market barely existed nearly three years ago. Hence, the growth rate until today is impressive. Now, what are the trends, and what do the trends mean for the three market segments? Exhibit 2: Cloud Infrastructure Services Sizing and Forecast Source: HfS Research, These estimates are based on publicly available information, conversations with end-user companies as well as vendors and primary as well as secondary research. 2012, HfS Research, Ltd 6

7 » IaaS. IaaS was the original innovation that created the cloud infrastructure services market. Technology is now mature enough to use the Internet for business needs. That s why developers were the first to exploit speed and costs savings. And they will continue to do so. In fact, by 2015 very little testing will be done in-house. More substantial growth in areas other than testing will be inhibited by security, legal, auditing, and data privacy concerns. Nevertheless, we expect the IaaS market to experience healthy growth to $7.2 billion by 2015.» Hybrid infrastructure services. This area of the market will enjoy the highest growth rates, and with good reason. Corporate IT buyers as well as IT departments are looking toward IT service providers to help manage the various service delivery options. IT service providers will gradually replace existing outsourcing contracts with more flexible ones, adding cloud flavors as they go along. We expect that by 2015, around a quarter of the IT infrastructure outsourcing contracts will be able to qualify as hybrid cloud infrastructure services, resulting in a $22.7 billion market. An additional driver, albeit on a lower level, will be cloud management and cloud broker services.» Private cloud data center. This market is driven by internal IT operations departments need to compete with external service delivery. And they will have a hard time. As service transparency through standardization increases, finally enabling true apples-to-apples cost comparisons, it will become clear that only the largest enterprises (sometimes with data center environments bigger than many service providers) can match the economies of scale necessary to stay competitive. However, as mentioned before, in 2012 establishing a private cloud is number one on the investment agenda. For the software part of the market, the growth potential is limited. Many companies already own the necessary type of tools; growth comes mainly from virtualization and configuration management. In contrast, the consulting part of the market will enjoy further growth to $12.3 billion by 2015, as more and more IT departments become desperate for a private cloud as a competitive differentiator. Here s the bottom line: Cloud infrastructure services will establish themselves as a key part of the overall IT infrastructure outsourcing and consulting market. No IT service provider can afford to avoid this market. Depending on overall market growth, the cloud part will grow from 8 percent today to between 20 percent and 25 percent in Five Capabilities Buyers Really Need Stripping away the hype, cloud-washing, and marketing, here is a short list of what our interviews with IT buyers suggest they really need from cloud vendors. 1. Flexible pricing. Long-term fixed-priced contracts no longer fit the needs of IT buyers. They are looking for ways to replace capital expenditure with more flexible operational expenditure, helping their company to adjust to changes in the business climate. 2. Faster time-to-launch. Business decision makers are no longer prepared (or rather cannot afford) to wait for months until a new service is launched. Therefore, IT buyers need the capability to launch new applications and services quickly without neglecting thorough testing. 3. Right-clouding. With so many options, buyers need guidance. They need help in finding the right mix of the three cloud deployment options (public, hybrid, private). 4. The holistic view. Some of the cloud services make it sound so easy, but there is the danger of losing oversight. Clients need assistance in establishing integrated solutions of holistic business processes with end-to-end SLAs. 5. Trust. One of the key obstacles to even wider use of cloud services is trust. Vendors need to do a better job at launching cloud services that are secure and auditable. 2012, HfS Research, Ltd 7

8 Key Players and Differentiation No market overview would be complete without a look at the vendor landscape. In the cloud infrastructure space, this is particularly important as hundreds of vendors are already active in the three market segments with new challengers entering the game daily. That s why we made our selection based on a few important criteria:» Market traction» Innovative and differentiated offerings» Future potential Because of the rapid changes in the market, HfS Research will update this list regularly. IaaS The vendor landscape in this market (see Exhibit 3) consists of IaaS pure plays and IT services companies with additional IaaS offerings (which may also appear in the hybrid cloud section). The key differentiators are as follows:» Security and auditability. Most public IaaS clouds won't let you audit them. The Cloud Security Alliance (CSA) is currently working on a common set of security-related standards for cloud services that won t be out for a while. Many countries laws are also unclear.» Networking services. Unlike Content Delivery Networks (CDNs), 9 IaaS are often based on centralized data storage, which makes it difficult to use for many data transaction-intensive applications. The capability of a vendor to cover many geographies can be a decisive factor.» Automation. Ease-of-use and self-service capabilities are important IaaS components. The more automation a vendor can offer, the better.» Integration. APIs to other vendors IaaS solution or hybrid and private cloud offerings are becoming increasingly sought after. So are configuration options.» Management services. Apart from the pure location and geographical coverage, clients also require network and systems management services as well as SLA and performance management.» Price and payment structure. As argued before, it does not have to be a full flexible billing, but there needs to be significant payment flexibility.» Breadth and depth of the solution. A full IaaS solution needs to cover servers, network and peripheral infrastructure, the operating systems, storage, data back-up, and security plus the databases. 9 CDNs are offered by the likes of Akamai, Mirror Image, and many telcos. 2012, HfS Research, Ltd 8

9 Exhibit 3: Leading IaaS Providers Tier One IaaS Providers» Amazon Web Services» CSC» T-Systems» HP» Savvis» Rackspace» Terremark (Verizon)» IBM» OpSource (Dimension Data)» NaviSite» Google» Microsoft» Fujitsu» Dell» GoGrid» Joyent» Hosting.com» Bluelock Important IaaS Challengers Source: HfS Research, 2012 Hybrid Cloud Infrastructure Services A lot of cloud-washing of existing services is going on here. It s tricky to distinguish who has a strategy and who is executing as opposed to doing simple rebranding or reselling of other IaaS solutions (see Exhibit 4). The key differentiators are somewhat similar to the IaaS ones. Hence, we ll be a bit briefer here:» Security and auditability.» Networking services.» Automation.» Price and payment structure.» Hybrid cloud management.» Solution architecture and features (does the vendor have its own IaaS or not). 2012, HfS Research, Ltd 9

10 Exhibit 4: Leading Hybrid Cloud Infrastructure Services Providers Tier One Hybrid Cloud Infrastructure Services Providers» CSC» T-Systems» Cognizant (Savvis)» Capgemini» Accenture» HP» Wipro» IBM» Fujitsu» Dimension Data» igate Important Hybrid Cloud Infrastructure Services Challengers» Atos» AT&T» Verizon (Terremark)» Xerox» TCS» VPS.net» BT Global Services» Orange Business Services» Rackspace» NaviSite» GoGrid» Datapipe» Hosting.com Source: HfS Research, 2012 Private Cloud Data Center Migration A private cloud is typically a virtualized, multitenant environment dedicated to one company (increasingly also extended to suppliers, customers, and other value chain partners). Here is where the flexible payment scheme characteristic gets challenged a lot. At the end of the day, HfS believes that the customer decides what the private cloud solution needs to do (see Exhibit 5). The key differentiators in the private cloud data center migration market are:» Experience in private cloud migrations.» Solution architecture.» Commitment to outcomes.» Partner ecosystem.» Cost savings.» Manageability.» Meeting the criteria for standardized, flexible pricing, and automation. 2012, HfS Research, Ltd 10

11 Exhibit 5: Leading Private Cloud Data Center Migration Consultants Tier One Private Cloud Data Center Migration Consultants» HP» Accenture» Wipro» Dimension Data» Infosys» Cognizant» Capgemini» igate» Genpact» Symantec Important Private Cloud Data Center Migration Challengers» IBM» Microsoft» VMware» Avanade» EMC» Dell» Compucom» HCL» Atos» Lufthansa Systems Source: HfS Research, 2012 Private and Hybrid Cloud Migration and Management Tools These tools help you to either establish a private cloud or manage a private or hybrid cloud environment. As this market is currently experiencing an extremely high change rate, the main differentiation lies in the functionality, integration, and future potential of a given solution (see Exhibit 6). Exhibit 6: Leading Private and Hybrid Cloud Migration and Management Tools Leading Private and Hybrid Cloud Migration Tools» BMC» CA» HP» VMware» Microsoft» Eucalyptus» Symantec» Citrix» OnApp» Oracle» In Continuum Software» Cloupia» Red Hat Leading Private and Hybrid Cloud Management Tools» BMC» Compuware» HP» Symantec» CA» Veeam» Cisco» Eucalyptus» Zimory» Rightscale» Puppet labs» Kaavo» 6fusion» Cloupia Source: HfS Research, , HfS Research, Ltd 11

12 Recommendations A number of clear recommendations can be derived from the findings of the report: HfS Research Recommendations for IT Buyers» Save now or regret it later. Don t despair. The possibilities to save while at the same time improve the service experience have never been better. Many interesting options are available in the market that give you great negotiation leverage. However, taking advantage of the opportunities requires more detailed technological knowledge.» Play together with your internal IT. Try to avoid the temptation to do it all without your IT department. Isolated solutions will be great for a while, but a huge headache later. And, as discussed before, your internal IT will most likely see cloud as the big enemy. So, why not try to create a common sourcing project, and bring together IT buyers from all constituencies in the organization and the internal IT. That way, you will reap benefits for all parties involved. HfS Research Recommendations for IT Operations» Reduce your operational spending. Virtualization and cloud services offer great cost-savings opportunities. Exploit them! There are many examples out there of companies managing to get their operational spending down to less than 50 percent of the IT budget.» Get in the ring and fight. No more smoke and mirrors. Internal IT operations need to become more transparent in their pricing and allow advanced benchmarking to be performed because true apples-to-apples comparisons on standardized services are now possible. But make sure you voice your true competitive differentiators, namely, closeness to the business and an understanding of internal business processes. HfS Research Recommendations for IT Service Providers For IT service providers, opportunities present themselves in three areas:» Private cloud migration first. The number one opportunity over the foreseeable future will be helping internal IT to ease the migration to a private cloud environment.» Hybrid cloud second. As contract durations decline and flexibility increases, offering hybrid cloud infrastructure services as part of the services mix will change from being a competitive differentiator ( ) to becoming a competitive necessity ( ).» IaaS third. Helping clients understand and use IaaS is an immediate opportunity but will not constitute a sustainable competitive advantage in a market that is quickly commoditizing. Partnerships with leading IaaS vendors offer the quickest route to market. 2012, HfS Research, Ltd 12

13 About the Author Thomas Mendel, Vice President, EMEA Dr. Thomas Mendel, Ph.D., is Vice President, EMEA at HfS Research, where his prime focus is developing the HfS Research footprint in the European marketplace. Thomas is an IT industry veteran with more than 15 years of experience in advising IT vendor and end-user clients as well as performing research-based writing and consulting. He did consulting work with major end-user organizations and vendors in many countries. Thomas is an internationally recognized authority on cloud service management. He also maintains research interests in the areas of infrastructure outsourcing and converging IT and telecommunication technologies and markets, as well as IT-to-business alignment. Thomas is best known for his 9+ years of service at Forrester Research, where he held various analyst and management positions. Most recently, Thomas had the global responsibility for serving the Vendor Strategy professionals and leading a team that delivers research to help these professionals. He was responsible for a research agenda that illuminates strategic opportunities and risks, market demand and competitive dynamics, and go-to-market, as well as organizational strategies and the use of emerging technology to improve business results for technology vendors. Before joining Forrester, Thomas was vice president of the Solution Center Global Network and program director of Global Information Technology Infrastructure at Heidelberger Druckmaschinen AG. He was responsible for the management of the Heidelberg Global Network and the design and rollout of all global infrastructure projects, such as the implementation of the Heidelberg intranet in more than 60 countries. Prior to joining Heidelberg, Thomas was an IT manager at ABB Kraftwerke AG. He is in great demand as a conference speaker, both in Europe and North America. Thomas' work has enjoyed wide exposure in the media. A native of Germany, Thomas is a graduate of business studies at Mannheim University and holds a Ph.D. in computer science from the University of Wales in Swansea. Thomas has lived and worked in both Germany and the UK but has also traveled to many countries for both business and leisure. In his spare time, Thomas enjoys cooking, skiing, football and rock music. Thomas can be reached at He can also be found on 2012, HfS Research, Ltd 13

14 About HfS Research HfS Research is the leading analyst authority and knowledge community for the global services industry. In addition to researching business services and technology services strategies, HfS educates and facilitates discussion among the world s largest knowledge community of services professionals, currently comprising 120,000 subscribers. HfS provides a collaborative platform for the largest, highest impact, and most frequently visited professional community in the global services industry, offering rapid and insightful commentary on, analysis of, and debate about enterprise shared services, outsourcing, and global operations dynamics. In 2011, HfS was awarded Outsourcing, BPO and Services Analyst Firm of the Year by the International Institute of Analyst Relations (IIAR), the premier body of analyst-facing professionals, and runner-up for overall Analyst Firm of the Year. Led by recognized industry expert Phil Fersht, HfS Research differentiates itself with its global team of expert services analysts with real industry experience, provocative and opinionated research, unrivalled market analytics, and a view of technology as an enabler for business process improvement. Its on-demand expertise relationship model helps clients leverage HfS knowledge and strategic insight in a rapid, responsive and engaging manner. HfS Research also manages the HfS 50 Sourcing Executive Council, the premier peer discussion group for enterprise outsourcing and business services executives. This by-invitation-only program fosters networking, debate and bestpractices sharing among the most senior sourcing executives of large global enterprises. This powerful forum is shaping the strategic direction of the sourcing industry, influencing other buyers, service providers and intermediaries across BPO, ITO and shared services domains. HfS hosts and facilitates regular meetings, webinars, introductions and peer networking opportunities for HfS 50 members, and its analysts contribute to these interactions with candid, unbiased opinions based on current, relevant research, benchmarking data and deep sourcing governance expertise. Now in its sixth year of publication, HfS Research's acclaimed blog Horses for Sources is widely recognized as the leading destination for collective insight, research and open debate of sourcing industry issues and developments. The thriving HfS LinkedIn community includes over 17,000 industry professionals who share views and information daily. More information about HfS Research can be accessed at The company can be followed on Twitter at LinkedIn by joining The BPO and Offshoring Best Practices forum. To learn more about HfS Research, please 2012, HfS Research, Ltd 14

ENTERPRISE IT OUTSOURCING TRENDS 2013

ENTERPRISE IT OUTSOURCING TRENDS 2013 Enterprise IT Outsourcing Trends 2013 1 ENTERPRISE IT OUTSOURCING TRENDS 2013 Results from the HfS Research Global IT Trends Survey Part Four Author: Dr. Thomas Mendel Ph.D., Senior Vice President IT Services,

More information

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for NTT Group. May 2014

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for NTT Group. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services Excerpt for NTT Group May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com

More information

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for Wipro. May 2014

HfS Blueprint Report. Cloud Infrastructure Services Excerpt for Wipro. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services Excerpt for Wipro May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com

More information

HfS Blueprint Report. Cloud Infrastructure Services. May 2014

HfS Blueprint Report. Cloud Infrastructure Services. May 2014 Architects of Global Business HfS Blueprint Report Cloud Infrastructure Services May 2014 Dr. Thomas Mendel, Ph.D. Senior Vice President, Global IT Services thomas.mendel@hfsresearch.com Table of Contents

More information

HfS FORMGUIDE: Global Insurance BPO Providers. Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012

HfS FORMGUIDE: Global Insurance BPO Providers. Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012 HfS FormGuide: Global Insurance BPO Providers 1 HfS FORMGUIDE: Global Insurance BPO Providers Author: Reetika Joshi, Principal Analyst, BPO and Analytics Strategies, HfS Research November 2012 Executive

More information

U.S. IT Buyer Survey Shows Outsourcers Bring Strength to Cloud

U.S. IT Buyer Survey Shows Outsourcers Bring Strength to Cloud Customer Needs and Strategies U.S. IT Buyer Survey Shows Outsourcers Bring Strength to Cloud David Tapper This is an IDC Excerpt developed for IBM IN THIS EXCERPT The content for this excerpt was taken

More information

Current Reality: A Look at Cloud Opportunities Beyond the Hype

Current Reality: A Look at Cloud Opportunities Beyond the Hype Outsmart Your Competitors Current Reality: A Look at Cloud Opportunities Beyond the Hype May 17 and 18, 2011 Presented by: Jeremiah Caron, Vice President - Analysis Amy DeCarlo, Principal Analyst Security

More information

LEAPFROGGING THE MATURITY S-CURVE

LEAPFROGGING THE MATURITY S-CURVE Case Study Service Desk Outsourcing 1 LEAPFROGGING THE MATURITY S-CURVE How Caesars Entertainment and NIIT Technologies Moved Service Management to the Next Level of Maturity Author: Dr. Thomas Mendel

More information

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A STUDY BY KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A study of the UK Information and Communication Technology (ICT) Outsourcing Market and its Service Providers

More information

Worldwide Datacenter Automation Software 2013 Vendor Shares

Worldwide Datacenter Automation Software 2013 Vendor Shares COMPETITIVE ANALYSIS Worldwide Datacenter Automation Software 2013 Vendor Shares Mary Johnston Turner IDC OPINION In 2013, the worldwide datacenter automation software submarket of the workload scheduling

More information

Worldwide Cloud Systems Management Software 2013 Vendor Shares

Worldwide Cloud Systems Management Software 2013 Vendor Shares COMPETITIVE ANALYSIS Worldwide Cloud Systems Management Software 2013 Vendor Shares Mary Johnston Turner IDC OPINION In 2013, the worldwide cloud systems management software competitive market showed very

More information

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY

IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY IT OUTSOURCING STUDY GERMANY/AUSTRIA 2015 MANAGEMENT SUMMARY Whitelane Research / Navisco AG - Sourcing Professionals 1 MANAGEMENT SUMMARY The 2015 German/Austrian IT Outsourcing Study, conducted by Whitelane

More information

Outsourcing is Dead, Long Live Outsourcing!

Outsourcing is Dead, Long Live Outsourcing! The Knowledge Community for Global Business & IT Services Outsourcing is Dead, Long Live Outsourcing! An HfS & KPMG Webinar, June 26, 2013 Phil Fersht Founder and CEO HfS Research phil.fersht@hfsresearch.com

More information

HP officially launches Cloud Services key to its vision of hybrid IT service delivery

HP officially launches Cloud Services key to its vision of hybrid IT service delivery HP officially launches Cloud Services key to its vision of hybrid IT service delivery Analyst: Carl Brooks William Fellows 13 Jun, 2012 Hewlett-Packard has taken the wraps off Cloud Services its portfolio

More information

Capgemini taps Gravitant for cloud broker role

Capgemini taps Gravitant for cloud broker role Capgemini taps Gravitant for cloud broker role Analyst: William Fellows 1 Aug, 2014 Capgemini is using Gravitant's CloudMatrix decision engine and portal within its cloud broker service. The Gravitant

More information

Worldwide Datacenter Automation Software Market Shares, 2014: Year of Cloud and DevOps

Worldwide Datacenter Automation Software Market Shares, 2014: Year of Cloud and DevOps MARKET SHARE Worldwide Datacenter Automation Software Market Shares, 2014: Year of Cloud and DevOps Mary Johnston Turner IDC MARKET SHARE FIGURE FIGURE 1 Worldwide Datacenter Automation Software 2014 Share

More information

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium

Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Hosted Private Cloud Services PEAK Matrix Assessment and Profiles Compendium Cloud & Infrastructure Services Market Report: December 2015 Preview Deck EGR-2015-4-PD-1649 Our research offerings for global

More information

Global Private Cloud Services Market 2014-2018

Global Private Cloud Services Market 2014-2018 Brochure More information from http://www.researchandmarkets.com/reports/2933799/ Global Private Cloud Services Market 2014-2018 Description: About Private Cloud Services Private cloud is model of cloud

More information

Cloud Adoption. The definitive guide to a business technology revolution. shaping tomorrow with you

Cloud Adoption. The definitive guide to a business technology revolution. shaping tomorrow with you Cloud Adoption The definitive guide to a business technology revolution shaping tomorrow with you THE WHITE BOOK OF Cloud Adoption Contents Acknowledgments 4 Preface 5 1: What is Cloud? 6 2: What Cloud

More information

The Continuum of Intelligent Automation

The Continuum of Intelligent Automation Thriving in the As-a-Service Economy The Continuum of Intelligent Automation How RPA, Autonomics and Cognitive are Coming of Age London, December 8th, 2015 Tom Reuner Managing Director, ITO & Automation

More information

Cloudsourcing: Cloud Computing Meets Outsourcing

Cloudsourcing: Cloud Computing Meets Outsourcing Cloudsourcing: Cloud Computing Meets Outsourcing With all the recent hype (and counter- hype) about the cloud, it s easy to lose track of the real innovation that s taking place every day using cloud computing

More information

Accenture Cloud Platform Unlocks Agility and Control

Accenture Cloud Platform Unlocks Agility and Control Accenture Cloud Platform Unlocks Agility and Control 2 Accenture Cloud Platform Unlocks Agility and Control The Accenture Cloud Platform is at the heart of today s leading-edge, enterprise cloud solutions.

More information

Cloud Computing in Banking

Cloud Computing in Banking Financial Services the way we see it Cloud Computing in Banking What banks need to know when considering a move to the cloud Contents 1 Overview 3 2 Why Cloud Computing for Banks? 4 2.1 Cost Savings and

More information

Accenture Cloud Platform at v3 - the Airbnb or Uber of cloud?

Accenture Cloud Platform at v3 - the Airbnb or Uber of cloud? Accenture Cloud Platform at v3 - the Airbnb or Uber of cloud? Analyst: William Fellows 21 Jan, 2015 The Accenture Cloud Platform (ACP) is now at a v3 release. The first two iterations were mostly consumed

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

The Move to Cloud Computing Through The Double Dip. Robert McNeill VP Research HfS Research Ltd robert.mcneill@hfsresearch.com

The Move to Cloud Computing Through The Double Dip. Robert McNeill VP Research HfS Research Ltd robert.mcneill@hfsresearch.com The Move to Cloud Computing Through The Double Dip Robert McNeill VP Research HfS Research Ltd robert.mcneill@hfsresearch.com Agenda» Introducing HfS Research» Impact of a Double-Dip Recession on Sourcing»

More information

Adding value as a Cloud Broker. Nick Hyner Director Cloud Services EMEA Twitter - @nickhyner. Dell.com/Cloud

Adding value as a Cloud Broker. Nick Hyner Director Cloud Services EMEA Twitter - @nickhyner. Dell.com/Cloud Adding value as a Cloud Broker Nick Hyner Director Cloud Services EMEA Twitter - @nickhyner Dell.com/Cloud Overview A. Added Value Brokers in all industries in Digital Era B. Experience of Cloud Marketplace

More information

View Point. Lifting the Fog on Cloud

View Point. Lifting the Fog on Cloud View Point Lifting the Fog on Cloud There s a massive Cloud build-up on the horizon and the forecast promises a rain of benefits for the enterprise. Cloud is no more a buzzword. The enabling power of the

More information

Global Cloud Based BPO Market 2015-2019

Global Cloud Based BPO Market 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3420456/ Global Cloud Based BPO Market 2015-2019 Description: About cloud-based BPO Over the years, enterprises worldwide have become

More information

Infrastructure Management Outsourcing

Infrastructure Management Outsourcing Infrastructure Management Outsourcing The Emergence, Adoption, and Growth of Infrastructure Management Outsourcing By Ross Tisnovsky, Vice President Amiya Kagalwala, Senior Consultant, Everest Research

More information

Cloud Computing: Current Market Trends and Future Opportunities

Cloud Computing: Current Market Trends and Future Opportunities Cloud Computing: Current Market Trends and Future Opportunities by Martin Tantow, Editor-in-Chief, CloudTimes.org Commodity Infrastructure as a Service Cloud computing continues to gain more mainstream

More information

ACCENTURE ACQUIRES OCTAGON RESEARCH SOLUTIONS AS COMPETITION HEATS UP IN PHARMA

ACCENTURE ACQUIRES OCTAGON RESEARCH SOLUTIONS AS COMPETITION HEATS UP IN PHARMA ACCENTURE ACQUIRES OCTAGON RESEARCH SOLUTIONS AS COMPETITION HEATS UP IN PHARMA Author Cindy Carpenter, HfS Research Executive Summary Accenture's recently announced acquisition of Octagon Research Solutions

More information

Global Infrastructure Outsourcing Market 2015-2019

Global Infrastructure Outsourcing Market 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3063725/ Global Infrastructure Outsourcing Market 2015-2019 Description: About Infrastructure Outsourcing Infrastructure outsourcing

More information

Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors Scope: Global 2015 Excerpt for HP

Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors Scope: Global 2015 Excerpt for HP Vendor Selection Matrix IT And Enterprise Service Management SaaS And Software: The Top 20 Vendors Scope: Global 2015 Excerpt for HP Dr. Thomas Mendel Ph.D. Managing Director September 2015 2015, Research

More information

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit

Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers. Authored by Phil Hassey: - Founder capioit Capture Share Report Asia Pacific Business Intelligence and Analytics Solution Providers Authored by Phil Hassey: - Founder capioit March, 2013 Capture Share Report Asia Pacific Business Intelligence and

More information

The Future of IT Sourcing

The Future of IT Sourcing The Future of IT Sourcing Finanstilsynet Seminar Ali Hamadi Senior Managing Partner, FSI Nordics ali.hamadi@gartner.com 22. May 2014 Gartner is a registered trademark of Gartner, Inc. or its affiliates.

More information

Global Private and Public Cloud Market in Financial Services Industry 2014-2018

Global Private and Public Cloud Market in Financial Services Industry 2014-2018 Brochure More information from http://www.researchandmarkets.com/reports/2912791/ Global Private and Public Cloud Market in Financial Services Industry 2014-2018 Description: About Private and Public Cloud

More information

ONSHORE OUTSOURCING: IN INSURANCE BPO IT S REALLY HAPPENING

ONSHORE OUTSOURCING: IN INSURANCE BPO IT S REALLY HAPPENING Onshore Outsourcing: In Insurance BPO It s Really Happening 1 ONSHORE OUTSOURCING: IN INSURANCE BPO IT S REALLY HAPPENING ING and Cognizant show us how to do it well Author: Michael R. Koontz, SVP and

More information

BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION

BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION Industry Report Contents 2 4 6 Executive Summary Context for the Sector Key Findings 3 5 9 About

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T N i n e S t a r t - U p s a n d I n n o v a t o r s E x t e n d t h e C l o u d S y

More information

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment

IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Oracle Implementation Services Ecosystem 2014 Vendor Assessment Ali Zaidi Gard Little Chad Huston THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

IT OUTSOURCING STUDY EUROPE 2015/2016 MANAGEMENT SUMMARY

IT OUTSOURCING STUDY EUROPE 2015/2016 MANAGEMENT SUMMARY IT OUTSOURCING STUDY EUROPE 2015/2016 MANAGEMENT SUMMARY Whitelane Research 1 MANAGEMENT SUMMARY The 2015/2016 European IT Outsourcing Study, conducted by Whitelane Research, investigates more than 4480

More information

Cloud Infrastructure as a Service Market Update, 2015. United States

Cloud Infrastructure as a Service Market Update, 2015. United States Cloud Infrastructure as a Service Market Update, 2015 United States March 2015 Contents Section Slide Numbers Executive Summary 5 Market Overview 7 Definitions & Study Scope 8-10 Market Drivers 12-14 Market

More information

Global Storage Services Market 2015-2019

Global Storage Services Market 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3498681/ Global Storage Services Market 2015-2019 Description: This research report considers revenues generated through storage

More information

Market Assessment Telecom Infrastructure Services

Market Assessment Telecom Infrastructure Services John Marcus Senior Analyst, Contents Market Summary Market Review Near-Term Market Drivers Lomg-Term Market Drivers Europe +33 (0) 1 41 14 83 14. Or visit our Web site: www.currentanalysis.com 1 Analyst:

More information

Defining a framework for cloud adoption

Defining a framework for cloud adoption IBM Global Technology Thought Leadership White Paper Computing Defining a framework for cloud adoption How common ground can help enterprises drive success with cloud computing 2 Defining a framework for

More information

Capture Share Report Global salesforce.com Systems Integration and Services Providers

Capture Share Report Global salesforce.com Systems Integration and Services Providers Capture Share Report Global salesforce.com Systems Integration and Services Providers September, 2014 Phil Hassey CEO capioit Capture Share Report Global salesforce.com Systems Integration and Services

More information

ITSM in the Cloud. An Overview of Why IT Service Management is Critical to The Cloud. Presented By: Rick Leopoldi RL Information Consulting LLC

ITSM in the Cloud. An Overview of Why IT Service Management is Critical to The Cloud. Presented By: Rick Leopoldi RL Information Consulting LLC ITSM in the Cloud An Overview of Why IT Service Management is Critical to The Cloud Presented By: Rick Leopoldi RL Information Consulting LLC What s Driving the Move to Cloud Computing Greater than 70%

More information

Everest Group PEAK Matrix for Enterprise Cloud Application Services

Everest Group PEAK Matrix for Enterprise Cloud Application Services Everest Group PEAK Matrix for Enterprise Cloud Application Services Focus on Accenture November 2014 Copyright 2014 Everest Global, Inc. This document has been licensed for exclusive use and distribution

More information

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale

Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs And Deliver On- Demand Scale A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft March 2014 Cloud Backup And Disaster Recovery Meets Next-Generation Database Demands Public Cloud Can Lower Cost, Improve SLAs

More information

Enterprise Cloud Adoption Survey 2014: Summary of Results. March 2014

Enterprise Cloud Adoption Survey 2014: Summary of Results. March 2014 Enterprise Cloud Adoption Survey 2014: Summary of Results March 2014 Content Executive summary Detailed findings Appendix demographics Proprietary & Confidential. 2014, Everest Global, Inc. 2 Context and

More information

Private Cloud Deployment

Private Cloud Deployment Oracle Private Cloud Private Cloud Deployment ADOPTION BARRIERS, DEPLOYMENT LEVELS, CUSTOMER EXPERIENCES AND FUTURE PLANS FOR PRIVATE CLOUD Survey conducted by IDG Connect on behalf of Oracle IDG Connect,

More information

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES

C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES June 2013 C LOUD E RP: HELPING MANUFACTURERS KEEP UP WITH THE TIMES MORE I NNOVATION, L ESS C OST W ITH S AAS E RP Data Source In late 2012 and early 2013 Mint Jutras collected more than 475 qualified

More information

Cloud Computing. The impact for IT departments and the IT professional. by Maurice van der Woude

Cloud Computing. The impact for IT departments and the IT professional. by Maurice van der Woude Cloud Computing The impact for IT departments and the IT professional by Maurice van der Woude Cloud Computing The impact for IT departments and the IT professional Preface 3 Organizational changes 4 Moving

More information

See what cloud can do for you.

See what cloud can do for you. See what cloud can do for you. Uncomplicating cloud business Table of contents Introduction 3 Why cloud is relevant for your business? 4 What is changing? 4 Why organizations are moving to cloud 5 What

More information

Cloud Computing @ SingularLogic:

Cloud Computing @ SingularLogic: Cloud Computing @ SingularLogic: Government cloud services: definitions and best practices Synergies with the private sector Are Greek IT companies able to provide Cloud Services? SingularLogic s Cloud

More information

Computing Platforms Web applications Business applications Social applications

Computing Platforms Web applications Business applications Social applications 2 Just as there are different segments of cloud computing, there are also 4 different types of PaaS. There may actually be more in the future. There are new developments in cloud computing every day. But

More information

Cloud computing theory and practice. war stories from the west Konstantinos Roungeris 30/10/2013

Cloud computing theory and practice. war stories from the west Konstantinos Roungeris 30/10/2013 Cloud computing theory and practice war stories from the west Konstantinos Roungeris 30/10/2013 > who is Kostas cloud solutions specialist and strategist Cloud IaaS Solutions Provider UK midmarket co-founder

More information

IT outsourcing and cloud computing: definitions, models, and emerging trends. Index. From IT outsourcing to cloud computing: a

IT outsourcing and cloud computing: definitions, models, and emerging trends. Index. From IT outsourcing to cloud computing: a Politecnico di Torino IT outsourcing and cloud computing: definitions, models, and emerging trends Paolo Neirotti, Ph.D Politecnico di Torino DISPEA I.A.E. Grenoble Visiting Professor Paolo.neirotti@polito.it

More information

Simplify And Innovate The Way You Consume Cloud

Simplify And Innovate The Way You Consume Cloud A Forrester Consulting October 2014 Thought Leadership Paper Commissioned By Infosys Simplify And Innovate The Way You Consume Cloud Table Of Contents Executive Summary... 1 Cloud Adoption Is Gaining Maturity

More information

Cloud Computing: The Next Big Thing?

Cloud Computing: The Next Big Thing? May 28 th, 2014 Athens, Greece Cloud Computing: The Next Big Thing? Where we are. What lies ahead. About Performance For more than 15 years, we architect, implement and deliver state of the art solutions

More information

Global Hybrid Cloud Market 2015-2019

Global Hybrid Cloud Market 2015-2019 Brochure More information from http://www.researchandmarkets.com/reports/3428021/ Global Hybrid Cloud Market 2015-2019 Description: About hybrid cloud Hybrid cloud is a combination of on-premises, public,

More information

Elastic Cloud Infrastructure:

Elastic Cloud Infrastructure: WHITE PAPER Elastic Cloud Infrastructure: Agile, Efficient and Under Your Control - 1 - INTRODUCTION Most businesses want to spend less time and money building and managing infrastructure to focus resources

More information

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium

Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Enterprise Cloud Infrastructure Services PEAK Matrix TM Assessment and Profiles Compendium Cloud Vista Market Report: November 2014 Preview Deck Our research offerings for global services Subscription

More information

Table of contents. Cloud Computing Sourcing. August 2014. Key Takeaways

Table of contents. Cloud Computing Sourcing. August 2014. Key Takeaways August 2014 Cloud Computing Sourcing Key Takeaways Market Penetration As of mid-2014, 87% of tech executives reported utilizing outsourced computing power for at least one task. Market Growth The service

More information

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market

Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market Topic: A PEAK into the Leaders, Major Contenders, and Emerging Players of the Banking BPO Market An Extract Banking, Financial Services, and Insurance (BFSI) Outsourcing Market Report: October 2012 Copyright

More information

Own, launch, grow and support your cloud backup and recovery offering

Own, launch, grow and support your cloud backup and recovery offering Asigra Hybrid Partner Program Own, launch, grow and support your cloud backup and recovery offering Recovery is Everything Get powered by Asigra. Deliver your own backup service, be a data recovery specialist,

More information

From systems integration to service integration: Accenture Cloud Platform

From systems integration to service integration: Accenture Cloud Platform From systems integration to service integration: Accenture Cloud Platform Analyst: William Fellows Al Sadowski Katy Ring 8 Oct, 2013 The Accenture Cloud Platform is the integration giant's single largest

More information

of Managing Applications in the Cloud

of Managing Applications in the Cloud Research in Action White Paper: The Hidden Costs of Managing Applications in the Cloud SPONSORED BY: The Hidden Costs of Managing Applications in the Cloud 1 The Hidden Costs of Managing Applications in

More information

The IT outsourcing market has been enjoying substantial growth for several years now. This growth is the result of a combination of factors:

The IT outsourcing market has been enjoying substantial growth for several years now. This growth is the result of a combination of factors: Firms and Markets IT Outsourcing Risks & opportunities for telcos Bruno TEYTON IDATE, Montpellierf T he growth of out-sourcing, first generated by IT infrastructures, now involves more and more business

More information

CLOUD MANAGEMENT GUIDE

CLOUD MANAGEMENT GUIDE CLOUD GUIDE BY CARLOS ESCAPA, MANAGING DIRECTOR, QUMOTECH AUGUST 6, 2010 As organizations push more data into the Cloud, managing these new infrastructures is becoming the major challenge for IT. This

More information

The Next Generation of IT Management. Jason Andrew Vice President, Marketing & Communications

The Next Generation of IT Management. Jason Andrew Vice President, Marketing & Communications The Next Generation of IT Management Jason Andrew Vice President, Marketing & Communications BMC Has Outperformed the Market Growing Stock Price Over 130 Percent in 5 Years BMC +134% IBM +76% HP +50% NASDAQ

More information

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs

Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs Why Redknee s Pre-Integrated Real-Time Billing and Customer Care Solution is the Right Choice for CSPs > > Summary In an increasingly saturated and competitive market, telecom operators face huge challenges

More information

Public Cloud Workshop Offerings

Public Cloud Workshop Offerings Cloud Perspectives a division of Woodward Systems Inc. Public Cloud Workshop Offerings Cloud Computing Measurement and Governance in the Cloud Duration: 1 Day Purpose: This workshop will benefit those

More information

Journeys in the Cloud William Fellows, Principal Analyst The 451 Group

Journeys in the Cloud William Fellows, Principal Analyst The 451 Group Journeys in the Cloud William Fellows, Principal Analyst The 451 Group The 451 Group: Who we are and who uses us? Founded in 1999 Analyzing the business of enterprise IT innovation 900+ customers across

More information

Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market

Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market 2012 SAVVIS. All Rights Reserved. 1 Executive Summary There are a limited number of technologies which have

More information

HYBRID CLOUD SERVICES HYBRID CLOUD

HYBRID CLOUD SERVICES HYBRID CLOUD SERVICES SOLUTION SUMMARY SEIZE THE ADVANTAGE From the workplace to the datacenter, the enterprise cloud footprint is growing. It delivers on-demand development resources. It accommodates new digital workloads.

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

TBR. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation

TBR. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. IBM Cloud Services Balancing compute options: How IBM Smart Business Cloud can be a catalyst for IT transformation Author: Stuart Williams Director,

More information

German/Swiss Service Provider Performance and Satisfaction Study 2012

German/Swiss Service Provider Performance and Satisfaction Study 2012 A RESEARCH REPORT BY KPMG German/Swiss Service Provider Performance and Satisfaction Study 2012 An Assessment of the German/Swiss Information and Communication Technology Outsourcing Market and its Service

More information

Integreer uw datacenter met de Cloud

Integreer uw datacenter met de Cloud DO the CLOUD donderdag 12 mei 2011 Aviodrome - Lelystad DO the CLOUD Integreer uw datacenter met de Cloud Willem van Engeland Specialist SE Cloud Computing BeNeLux VMware Integreer uw datacenter met de

More information

6 Cloud strategy formation. 6.1 Towards cloud solutions

6 Cloud strategy formation. 6.1 Towards cloud solutions 6 Cloud strategy formation 6.1 Towards cloud solutions Based on the comprehensive set of information, collected and analysed during the strategic analysis process, the next step in cloud strategy formation

More information

I D C V E N D O R S P O T L I G H T. T h e C h a n g i n g Public and Priva t e I a a S L a n d s c a p e in Canada

I D C V E N D O R S P O T L I G H T. T h e C h a n g i n g Public and Priva t e I a a S L a n d s c a p e in Canada I D C V E N D O R S P O T L I G H T T h e C h a n g i n g Public and Priva t e I a a S L a n d s c a p e in Canada April 2014 Mark Schrutt, Director, Services and Enterprise Applications Sponsored by IBM

More information

Outlook overcast and bright: How the cloud is transforming IT for SMBs

Outlook overcast and bright: How the cloud is transforming IT for SMBs 9 01 Outlook overcast and bright: How the cloud is transforming IT for SMBs Cloud computing ranks near the top of the most floated buzz phrases in the world of IT and telecoms. While the concept has certainly

More information

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth

Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Topic: Procurement Outsourcing (PO) Annual Report 2013: Expertise and Technology Driving Growth Procurement Outsourcing (PO) Annual Report June 2013 Preview Deck Our research offerings for global services

More information

Cloud Computing. Exclusive Research from

Cloud Computing. Exclusive Research from 2014 Cloud Computing Exclusive Research from Cloud Computing Continues to Make Inroads Companies are expanding their use of cloud as they work through implementation and organizational challenges Cloud

More information

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software.

Unlocking Value in Source-to-Pay. Customer Success. Realize Customer Success through Transformation and Cloud Software. Cloud Software. Implementations Advisory Analytics Customer Success Cloud Software Transformation Unlocking Value in Source-to-Pay Realize Customer Success through Transformation and Cloud Software 2 What s Trending in

More information

Brochure More information from http://www.researchandmarkets.com/reports/3050461/

Brochure More information from http://www.researchandmarkets.com/reports/3050461/ Brochure More information from http://www.researchandmarkets.com/reports/3050461/ Global Cloud Computing Market Service (Software, Infrastructure, Platform)- Strategy, Overview, Size, Share, Global Trends,

More information

THE QUEST FOR A CLOUD INTEGRATION STRATEGY

THE QUEST FOR A CLOUD INTEGRATION STRATEGY THE QUEST FOR A CLOUD INTEGRATION STRATEGY ENTERPRISE INTEGRATION Historically, enterprise-wide integration and its countless business benefits have only been available to large companies due to the high

More information

The Politics Of Cloud Computing

The Politics Of Cloud Computing The Politics Of Cloud Computing Evolving Managed Services Adoption In Medium Sized Companies Martin Hingley IT Candor Limited Email: mhingley@itcandor.com Web Site: http://itcandor.com/ Agenda Some Market

More information

Superior Web Application Performance in the Cloud

Superior Web Application Performance in the Cloud SOLUTION WHITE PAPER Superior Web Application Performance in the Cloud Ensuring consistent service levels for users CONTENTS INTRODUCTION....................................................... 1 THE USER

More information

On the journey to cloud, the Accenture-AWS deal is an important signpost

On the journey to cloud, the Accenture-AWS deal is an important signpost REPORT REPRINT On the journey to cloud, the Accenture-AWS deal is an important signpost WILLIAM FELLOWS 22 OCT 2015 Last week s Accenture-AWS deal has become a touchstone for interest in how quickly public

More information

Accenture Is A Leader Among Global Infrastructure Outsourcing Vendors

Accenture Is A Leader Among Global Infrastructure Outsourcing Vendors January 13, 2015 Accenture Is A Leader Among Global Infrastructure Outsourcing Vendors Excerpted From The Forrester Wave : Global Infrastructure Outsourcing, Q1 2015 by William Martorelli and Wolfgang

More information

Software-as-a-Service: Managing Benefits for SMBs

Software-as-a-Service: Managing Benefits for SMBs Software-as-a-Service: Managing Benefits for SMBs A research report prepared by: Publication sponsored by: TABLE OF CONTENTS SaaS and SMBs: A Beneficial Combination Key Benefits of SaaS Solutions for SMBs

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

Cloud Computing Market in Canada 2014-2018

Cloud Computing Market in Canada 2014-2018 Brochure More information from http://www.researchandmarkets.com/reports/2889824/ Cloud Computing Market in Canada 2014-2018 Description: About Cloud Computing Cloud computing is the use of computing resources

More information

TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET

TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET tech line / sep 2014 TECHNOLOGY SOURCING DECISIONS IN A COMPLEX MARKET Three clarifying questions to narrow the field. By Brian Hinton, Strategic Contact Inc. Pipeline Articles www.contactcenterpipeline.com

More information

Enterprise Cloud Services from Dimension Data. KB Rajendran Head IDC & Cloud Services

Enterprise Cloud Services from Dimension Data. KB Rajendran Head IDC & Cloud Services Enterprise Cloud Services from Dimension Data KB Rajendran Head IDC & Cloud Services The changing role of IT What changes with this shift in focus? This matters less Skills required Investment approach

More information

Which Managed Hosting And Private Hosted Cloud Option Is Right For You?

Which Managed Hosting And Private Hosted Cloud Option Is Right For You? A Forrester Consulting June 2014 Thought Leadership Paper Commissioned By AT&T Which Managed Hosting And Private Hosted Cloud Option Is Right For You? Table Of Contents Executive Summary... 1 Select The

More information