Slide 1 Energy is Expanding Get Ready Now!

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1 Slide 1 Energy is Expanding Get Ready Now! IF IT S ON, YOU GET PAID Good afternoon/evening and welcome to the webinar all about Energy with the Energy Retailer XOOM Energy in the markets of California, Michigan, Texas Massachusetts and Connecticut! I d like to remind you that all webinars are recorded and available at the IBO Back Office under the Training Tab. Also, look in the Support Materials column to find a PDF with the full webinar script and slides that you can print off to refer to later. So remember that this print out of today s webinar is available in the IBO Back Office under the Training Tab / in the Support Materials column that way you can enjoy today s webinar without having to write everything down Slide 2 Pennsylvania PPL Allegheny PECO Columbia Maryland BG&E New York Con Edison National Grid National Grid New York National Grid Long Island RG&E Before we jump into our XOOM Energy training today I wanted to remind you that ACN IBOs can also acquire energy customers in the Planet Energy markets currently in the MD, NY and PA markets with specific utilities. If you wish to acquire customers in these markets you will need to 1 st review the Planet Energy training that can be found in your IBO Back Office.

2 Slide 3 XOOM Energy is a privately-held company Offers natural gas and electricity services to residential, small and large businesses (offerings vary by state) Products include fixed and variable options After expansion, XOOM Energy will be one of the largest energy retailers in the U.S. XOOM Energy to offer environmentally-friendly options in the future Now, let s introduce you to XOOM Energy. XOOM Energy, LLC ( XOOM ) is a Delaware Limited Liability Company formed on March 15, Together with its wholly owned subsidiaries, XOOM will offer simple, integrated electric power, natural gas and related products and services to homes and businesses throughout deregulated markets in the U.S. XOOM sells energy services through ACN IBOs and other sales channels in order to maximize its customer base. Products include fixed and variable options. After expansion, XOOM Energy will be one of the largest energy retailers in the U.S. In the future, XOOM Energy will offer environmentally-friendly options to your customers. Slide 4 XOOM Energy Current Markets AVAILABLE TO CUSTOMERS California ~ Gas Services SDG&E, SoCalGas, PG&E Connecticut ~ Electric Services United Illuminating Massachusetts ~ Electric Services NSTAR Michigan ~ Gas Services MichCon & Consumers Energy Texas ~ Electric Services AEP Texas Central & North CenterPoint Energy Oncor Texas - New Mexico Power XOOM Energy is currently available to customers in California, Connecticut, Massachusetts, Michigan and Texas.

3 Slide 5 XOOM Energy Current Markets AVAILABLE TO INDEPENDENT BUSINESS OWNERS Massachusetts ~ Electric Services National Grid Western Massachusetts XOOM Energy is currently available to IBOS in the National Grid and Western Massachusetts utilities. Customer launch for these utilities is coming soon! Slide 6 Residential customers Small business customers CA and MI markets only Large commercial businesses CA & MI markets only Keep in mind that as we launch new energy markets we will continue to have an IBO Launch period and then following that a Customer Launch period. During the IBO Launch period only IBOs will be able to sign up for services. This IBO period gives you time to get to know the product! Then at time of Customer Launch your customer base will expand to any residential customers, small businesses and large commercial businesses depending on market availability. Keep in mind that ACN uses only warm marketing techniques to acquire customers. Your warm market includes people that you know such as friends, family members, co-workers, neighbors, acquaintances and those referred to you by your customers.

4 Slide 7 Persons Who May Enter an Order For residential consumers STATE REGULATORY BODIES The utility account holder California Public Utilities Persons legally authorized on the account Commission (CPUC) For business customers Public Utilties Regulatory An authorized representative of the account Authority of Connecticut holder Michigan Public Service Commission (MPSC) Under no circumstances are you permitted Public Utility Commission to enter a customer s order on their behalf. of Texas (Texas PUC) Doing so is a very serious offense Department of Public Utilities (MA DPU) The state regulatory bodies set out who may enter into a retail contract for energy supply with an energy retailer. For residential customers only the utility account holder or Persons legally authorized on the account. The utility account holder is the person who is named on the current utility bill. For business customers only the authorized representative of the business customer may enter a contract. Under no circumstance are you permitted to enter a customer s order on their behalf. Doing so is a very serious offense. Slide 8 Training Requirements IBOs must: 1. Thoroughly review the training 2. ACCREDITATION PROCESS Complete before acquiring customers IBOs must answer the questions correctly and affirm a series of statements in order for a customer to place a XOOM Energy order using your Business ID The State Public Service Commissions in each state sets out the laws, the codes and regulations, as it relates to marketing energy in that state. The Public Service Commission licenses retailers such as XOOM Energy and acts as the administrator and enforcement body for consumer protection regulation. They also require that all ACN IBOs that wish to acquire energy customers must follow these training requirements by adhering to all the applicable rules and regulations: IBOs must thoroughly review the training information XOOM Energy markets IBOs will complete an accreditation process before acquiring customers. IBOs must answer the questions correctly and affirm a series of statements in order for a customer to place a XOOM Energy order using your Business ID

5 Slide 9 Marketing Regulations Immediately identify themselves as an ACN IBO on behalf of XOOM Energy Inform the customer that XOOM Energy is not affiliated with customer s utility or any state governing body Not engage in misleading or deceptive conduct Not Guarantee any savings by switching to the energy programs Prohibited from removing an original bill from the customer s home/business When meeting with prospective customer in person an IBO must do the following: Immediately identify themselves as an ACN IBO on behalf of XOOM Energy Inform the customer that XOOM Energy is not affiliated with customer s utility or any state governing body Not engage in misleading or deceptive conduct Not Guarantee any savings by switching to the energy programs Prohibited from removing an original bill from the customer s home/business Slide 10 Marketing Regulations Allow customer sufficient time to read all materials on the website Not make any representation or offer that is inconsistent with the material on the website Not make any statement or representation, or take any measure that is false or is likely to mislead a customer Violation of any of these items is a serious offense that could result in disciplinary action and liability to XOOM Energy and/or ACN for damages suffered as a result of the violation. These regulations still apply when dealing with warm market customers such as your family and friends. Allow customer sufficient time to read all materials on the website Not make any representation or offer that is inconsistent with the material on the website Not make any statement or representation, or take any measure that is false or is likely to mislead a customer Violation of any of these items is a serious offense that could result in disciplinary action and liability to XOOM Energy and/or ACN for damages suffered as a result of the violation. These regulations still apply when dealing with warm market customers such as your family and friends.

6 Slide 11 Deregulation Natural Gas and Electricity Freedom to choose your energy supplier Access to products and pricing not available by your utility Local utility still delivers the energy, reads your meter and maintains infrastructure Same quality service you have always received Let s review what deregulation is so that you have a better understanding. When the electricity and natural gas supply functions are deregulated -- this means consumers can choose their energy supplier. Energy suppliers (also known as retailers), such as XOOM Energy, can now provide customers with the various products and pricing options. The customer will not be switching utility companies. XOOM Energy is not affiliated with any local utility. For the physical distribution and delivery of gas to the customer s home, the retailers depend on the local utilities to maintain the lines and pipes to keep the system safe and operating. The local utility is who the customer will call if they have an emergency or service outage. The customer will get to enjoy uninterrupted energy service with the added benefit of being able to choose the company they buy their energy from. Slide 12 Utility Natural Gas & Electricity Pricing Approved by regulatory body Revised monthly Includes an adjustment to correct for forecast errors from previous quarters Natural Gas - In addition to the gas supply charge, all gas customers pay a delivery charge Current Prices at Historical Lows It s important for you to understand how natural gas and electricity is priced for customers who buy from their local utility Pricing is Approved by the regulatory body and revised monthly Pricing includes an adjustment to correct for forecast errors from previous quarters NOTE also: In addition to the gas supply charge, all gas customers pay a delivery charge to get natural gas to the home. This is a regulated rate charged by the local gas utility to deliver the natural gas in the local area and maintain their system

7 Slide 13 XOOM Energy Markets Slide 14 Connecticut Connecticut Electricity Service for Your Home United Illuminating utility Greater New Haven area 324k electric customers Customers in Connecticut can sign up for electricity service for their home! In CT, XOOM Energy offers electricity in the United Illuminating utility at this time. The United Illuminating market covers 324k electric customers in the greater New Haven area. Slide 15 Connecticut Plan Name Plan Type SureLock 12 1 Year Fixed Simple Flex Month-To-Month Variable Variable (riskier over long term) - Fluctuates monthly based on market rates Month-to-Month Variable - Variable rate without the long-term commitment Next, let s introduce the XOOM Energy residential plans for CT to you! In the United Illuminating market customers will be offered the SureLock12 1 year fixed rate plan and the Simple Flex month-to-month variable plan. Remember that Variable rates (which may be riskier over long term) will fluctuate monthly based on market rates And Month-to-Month Variable rates are simply variable rate without the longterm commitment

8 Slide 16 Billing / Invoicing Connecticut United Illuminating will continue to bill customer XOOM Energy will appear as line item on the bill Once enrolled in XOOM Energy s program, customers will continue to receive one bill from United Illuminating. XOOM Energy s charges will appear as a line item on the bill. Slide 17 Key Reminders Customers should have a copy of their current energy bill and must identify their Account and POD numbers when signing up. Customers do not have to adhere to a credit check when signing up for service in Connecticut. Most customers will be enrolled within days. Connecticut Important Reminders for you and your customers! Customers should have a copy of their current energy bill and must identify their Account and POD numbers when signing up. Customers do not have to adhere to a credit check when signing up for service in Connecticut. Most customers will be enrolled within days. Slide 18 MASS Massachusetts Electricity Service for Your Home Accepted utilities: NSTAR Customer Launch National Grid IBO Launch Nantucket and Western Mass. Western Massachusetts IBO Launch Customers in Massachusetts can sign up for electricity service for their home! In MA, XOOM Energy offers electricity in the following utility markets: NSTAR National Grid Western Massachusetts It s important to note that at this time service in the National Grid and Western Massachusetts utilities is only available to IBOs. Let s discuss the specific markets

9 Slide 19 NSTAR Boston Electricity Only Residential Customers 1.1 Million Electricity Customers MASS Customers in Massachusetts can sign up for electricity service for your home! In MA, XOOM Energy offers electricity in the NSTAR utility market at this time. The NSTAR market covers 1.1M electric customers and the largest city within the market is Boston. Slide 20 National Grid Worcester, North Andover, Brockton, Great Barrington, Northborough & Nantucket Island Electricity Only Residential Customers 1.2 Million Electricity Customers MASS XOOM Energy also offers electricity in the National Grid utility. The National Grid market covers 1.2M electric customers and includes Worcester, North Andover, Brockton, Great Barrington, Northborough and Nantucket Island. Slide 21 Western Massachusetts Springfield Electricity Only Residential Customers 200,000 Electricity Customers MASS Electricity in the Western Massachusetts utility is also available through XOOM. The Western Massachusetts market covers 200,000 electric customers and covers the Springfield area.

10 Slide 22 MASS Plan Name Plan Type All Utility Markets SureLock 12 1 Year Fixed X Simple Flex Month-To-Month Variable X Variable (riskier over long term) - Fluctuates monthly based on market rates Month-to-Month Variable - Variable rate without the long-term commitment Next, let s introduce the XOOM Energy residential plans for MA to you! Customers can choose between two plans SureLock 12 and SimpleFlex. Simple Flex is a month-to-month variable plan and SureLock 12 is a fixed plan with a 12 month contract term. Remember that Variable rates (which may be riskier over long term) will fluctuate monthly based on market rates and Month-to-Month Variable rates are simply variable rate without the longterm commitment A Fixed plan is good for risk adverse customers and allows them to lock in their rate for the contract term. Customers can learn more about each of the plans at the XOOM Energy pages click the Details button! Slide 23 All customers are required to go through a credit check No deposits MASS If customer fails credit check, they will be given option for manual review There is a credit check policy for the MA utility areas for residential customers. All customers are required to go through a credit check in order to place an order at online portal The energy retailer, such as XOOM Energy, cannot collect a deposit so no deposits for MA customers If customer fails credit check during order process, they will be notified right then and given the option for a manual review They will be sent letting them know they passed and their enrollment is being processed or if they failed and are unable to enroll with XOOM

11 Slide 24 MASS Monthly Fee (for administrative costs) $2.99 Not applicable in Western Massachusetts utility Invoicing / Billing Utility will continue to bill customer XOOM will appear as line item Balance Billing Customers currently on balance billing will remain on balance billing for distribution portion of their bill Like the utility, XOOM charges a monthly fee to cover the administrative costs associated with the customer s account this fee is $2.99 for residential customers. This is reflected on the details section of the plan info at the online portal and it will appear on the customer s bill. Please note, the monthly fee is not applicable in the Western Massachusetts utility. Invoicing once enrolled in the XOOM Energy program, will continue to receive one bill from the utility. XOOM charges will appear as a line item on the bill. Customers currently on balance billing will remain on balance billing for distribution portion of their bill Slide 25 MASS Enrollment days Switching from Utility if customer is on fixed plan (6 mo term) with utility and switches before end of rate plan, the utility will charge them difference between the fixed rate plan and the new variable rate plan from XOOM for months serviced Switching from XOOM 6 mo rule if a customer has been with XOOM and leaves XOOM (with the exception of an expiring contract) to go to the utility, XOOM can t acquire them as customer again for 6 months, unless they go to another supplier first Cancellation Policy Within 3 days of their enrollment Important Reminders for you and your customers! Enrollment Most customers will be enrolled within days Switching Providers: Switching from Utility Customers who are currently on a fixed rate plan for Basic Service with their utility and choose to switch to XOOM Energy, or any other Competitive Supplier, before their six-month period is over, will have their electricity bill recalculated to reflect the variable rate for the past months serviced. This simply means that their bill will be recalculated as if they were on the monthly variable rate for that period. This adjustment may be a credit or debit, and will be reflected on the customer's first bill after the switch is effective. Customers on a variable rate with the utility will not be affected. Switching from XOOM 6 mo rule if a customer has been with XOOM and leaves XOOM (with the exception of an expiring contract) to go to the utility, XOOM can t acquire them as customer

12 again for 6 months, unless they go to another supplier first MA Cancellation Policy Customer may cancel their order by calling XOOM Energy within 3 days of their enrollment Slide 26 TEXAS Texas Electricity Service for Your Home Accepted utilities: AEP Texas Central and North CenterPoint Energy Oncor Texas - New Mexico Power We are in the Customer Launch period for the TX markets! IBOs and customers in Texas can sign up for electricity service for their home! In TX, XOOM Energy offers electricity in the following utility markets: AEP Texas Central and North CenterPoint Energy Oncor Texas - New Mexico Power Let s discuss the specific markets Slide 27 Electricity Only Southern Texas (Victoria, Corpus Christi, Laredo) 670K Electricity Only Abilene, San Angelo, Alpine 147k TEXAS The AEP TEXAS CENTRAL market has over 670 thousand electricity customers!! This market covers Southern Texas with the larger cities including Victoria, Corpus Christi, Laredo The AEP TEXAS NORTH market spans to cities including: Abilene, San Angelo, Alpine! AEP TEXAS NORTH has over 147k electricity customers!!

13 Slide 28 Electricity Only Houston 2.1M Electricity Only Dallas / Fort Worth 3M TEXAS CenterPoint Energy s electric transmission and delivery business delivers electricity in a 5,000 squaremile area that includes Houston, the nation's fourth largest city. Providing electricity to 2.1M customers. Oncor: Dallas/Ft. Worth (3 million customers) Slide 29 Electricity Only Rural areas in northern and western TX, as well as along the Gulf Coast 230K TEXAS Texas New Mexico Power (TNMP) outlying areas in northern and western Texas, as well as along the Gulf Coast (230K customers) Slide 30 TEXAS Plan Name Plan Type All Utility Markets SureLock 12 1 Year Fixed X Simple Flex Month-To-Month Variable X Fixed (good for risk adverse customers) - Lock in now to take advantage of historically low rates Variable (riskier over long term) - Fluctuates monthly based on market rates; Mo-to-Mo Variable rate without the long-term commitment Next, let s introduce the XOOM Energy residential plans for Texas to you! (Note: in TX, all customers have to go through REP Retail Electricity Provider, such as XOOM Energy for their electricity service the customer cannot purchase directly from the utility in TX) In all the markets customers will be offered the choice of 2 plans : the SureLock12 1 year fixed plan and the Simple Flex monthto-month variable plan Remember that a Fixed plan is good for risk adverse customers and allows them to lock in now to take advantage of 10-year low rates Variable rates (which may be riskier over long term) will fluctuate monthly

14 based on market rates And Month-to-Month Variable rates are simply variable rate without the longterm commitment Customers can learn more about each of the plans at the XOOM Energy pages click the Details button! Slide 31 All TX Markets TEXAS Monthly fee (base charges)for administrative costs $4.99 residential customers Invoicing / Billing XOOM Energy will send the bill/invoice to the customer NOTE All TX Markets: Like the utility, XOOM charges a monthly fee (referred to in TX as a Base Charge) to cover the administrative costs associated with your account this fee is $4.99 for residential customers. This is reflected on the details section of the plan info at the online portal and it will appear on the customer s bill. Invoicing once enrolled in the XOOM Energy program, the customer will receive one bill/invoice directly from XOOM Energy. XOOM Energy electricity supply charges will appear along with the customer s utility service and delivery charges. The customer will pay the invoice directly to XOOM Energy via check and coming soon, they will be able to pay by credit card.

15 Slide 32 TEXAS Customers can either opt to pay a deposit or adhere to a credit check Can pay deposit online via credit/debit card If customer goes through credit check and falls in middle tier they will be given the option of sending in their last 3 utility bills showing they have paid on time in full (notified immediately online) All customer required to pay deposit will be given option of manual review Customers can either opt to pay a deposit or adhere to a credit check -- the deposit amount will be displayed upfront to the customer so they can decide. The customer can go through the credit check keeping in mind that they may still be required to pay a deposit based on their credit check or they can opt to pay the deposit. They can pay their deposit via credit/debit card. Be aware that all customers that require a deposit (say should they have failed the credit check) will have the option to go through a manual review process. The XOOM Energy credit department will look at their credit file in detail to see if the deposit can be waived. This takes no more than 3 business days. The customer will receive an either way if a deposit is required or if it s waived. Note that the customer should proceed with their order online and will be notified via if that deposit is still required. If customer goes through credit check and falls in middle tier they will be given the option of sending in their last 3 utility bills showing they have paid on time in full. The customer will see this option immediately online only if they are eligible.

16 Slide 33 TEXAS XOOM Energy for TX residential customers can waive the customer s deposit if they qualify for any of the following: 65 or Older Victim of Family Violence No Outstanding Balance XOOM Energy for TX residential customers can waive the customer s deposit if they qualify for any of the following: (Note this information can be found in the TX FAQ section of the XOOM Energy website.) 65 or Older Victim of Family Violence No Outstanding Balance Please find full details in the FAQ section of the XOOM Energy website. Slide 34 Switching Providers Customers can switch providers at any time Cancellation Policy Within 3 days of their enrollment; after this a cost recovery fee may apply TEXAS Important Note for you and your customers! Switching Providers - Texas customers can switch energy providers at any time they should refer to their terms and conditions for full details of any early termination policies TX Cancellation Policy Customer may cancel their order by calling XOOM Energy within 3 days of their enrollment After this period, a cost recovery fee may apply to term plans. Let me explain: In order for XOOM Energy to offer and fulfill its term obligation to the customer, they have to purchase gas in advance of usage to cover the entire length of the customer s contract. If you cancel your contract early, XOOM Energy needs to offset the cost of selling the unused portion of your gas to others. The cost recovery fee covers this cost and any other expenses XOOM Energy incurs because of your cancellation.

17 Slide 35 Balance Billing If customers wish to switch to a balanced billing program, they will need to contact XOOM Energy Customer Care ESI ID Customer will be asked to provide their ESI ID have copy of current invoice in front of them when ordering Enrollment - Most customers will be enrolled within 7 days (customers with deposits will add time for processing of deposit) TEXAS Balance Billing If customers wish to switch to a balanced billing program, they will need to contact XOOM Energy Customer Care When a customer is placing their order, they will need to have a copy of their current electricity bill in front of them as they will be asked to provide ESI ID. The customer s ESI ID (Electric Service Identifier) is a unique number their local electric utility uses to identify a specific residence or business. If they have more than one address on their account, they will have multiple ESI IDs one for each address. Their meter number and their ESI ID are two different things; their meter number identifies the specific meter at their home or business, and they could end up with a new meter number if their meter is replaced for some reason. Enrollment - Most customers will be enrolled within 7 days (customer who require a deposit should account for additional days for processing of deposit. Slide 36 California Utilities Natural Gas Services Customer Launch period Pacific Gas & Electric (PG&E) Southern California Gas Company (SoCal Gas) San Diego Gas & Electric (SDG&E) California We are in the Customer Launch period for the CA markets! IBOs can acquire residential customers and small business customers at this time. We have also announced the Big Business Plan for larger commercial customers. (we will talk about that in a minute) In California, XOOM Energy will offer natural gas in the following utility markets: Pacific Gas & Electric (PG&E); Southern California Gas Company (SoCalGas); San Diego Gas & Electric (SDG&E) So if the customer receives a bill from any of these utilities then they are eligible to sign up for XOOM Energy! Let s discuss the specific markets

18 Slide 37 Natural Gas Only From Eureka to Bakersfield in the south, and from the Pacific Ocean to the Sierra Nevada: Sacramento, San Francisco, San Jose, Stockton, Fresno 4.3M California The PG&E market has over 4.3 MILLION natural gas customers!! This market covers from Eureka to Bakersfield in the south, and from the Pacific Ocean to the Sierra Nevada. The larger cities include: Sacramento, San Francisco, San Jose, Stockton, Fresno! Slide 38 Natural Gas Only Spans 2 counties with 25 communities: San Diego 850K California The SDG&E market spans to counties with 25 communities and the largest city covered is San Diego! SDG&E has over 850,000 natural gas customers!! What an incredible opportunity for your business! Slide 39 Natural Gas Only Central and Southern California, from Visalia to the Mexican border: Los Angeles, Bakersfield, Palm Springs 5.8M California Finally, SoCalGas is offering 5.8 MILLION natural gas customers to your business. This SoCalGas area covers Central and Southern California, from Visalia to the Mexican border: Los Angeles, Bakersfield, Palm Springs.

19 Slide 40 Plan Name Plan Type PG&E SoCal SDG&E Gas SureLock 12 1 Year Fixed X X X SureLock 24 2 Year Fixed X X X Smart Flex 1 Year Variable X X Simple Flex Mo-To-Mo Variable X California Next, let s introduce the XOOM Energy CA residential plans to you! In the PG&E markets customers will be offered the choice of 3 plans : The SureLock12 1 year fixed plan, SureLock24 2 year fixed plan and the Simple Flex month-to-month variable plan In the SoCalGas and the SDG&E markets -- customers will have the choice of 3 plans : Tthe SureLock12 1 year fixed plan, SureLock24 2 year fixed plan and the Smart Flex 1 year variable plan Customers can learn more about each of the plans at the XOOM Energy pages click the Details button! Slide 41 Plan Name Plan Type PG&E SoCalGas SDG&E BizLock 1 Year Fixed X X X BizLock 24 2 Year Fixed X X X BizAdvantage BizChoice 1 Year Variable Mo-to-Mo Variable X X California X Next, the XOOM Energy CA small business plans to you! In the PG&E & SDG&E markets customers will be offered the choice of 3 plans : The BizLock 1 year fixed plan, BizLock 24 2 year fixed plan and the BizChoice month-to-month variable plan In the SoCalGas market -- customers will have the choice of 3 plans : The BizLock 1 year fixed plan, BizLock 24 2 year fixed plan and the BizAdvantage 1 year variable plan Customers can learn more about each of the plans at the XOOM Energy pages click the Details button!

20 Slide 42 All Markets Monthly fee $2.99/residential and $4.99/small business customers PG&E XOOM Energy will appear as a line item on the bill San Diego Gas & SoCalGas California Customer will receive a bill from utility for distribution charges and a bill from XOOM for their usage When a customer looks at their utility bill, the rate that is given will seem much higher than the XOOM rate. This is because the utility combines the commodity and distribution rate into one, whereas XOOM only bills for the commodity NOTE All CA Markets: Like the utility, XOOM charges a monthly fee to cover the administrative costs associated with your account this fee is $2.99 for residential customers and $4.99 for small business customers. This is reflected on the details section of the plan info at the online portal and it will appear on the customer s bill. PG&E markets: The customer s utility company will continue to bill them as they always have. XOOM Energy gas supply charges will appear along with the utility service and delivery charges. The customer still makes only one payment to their utility company. SDG&E markets AND SoCalGas markets: The customer will begin to receive their natural gas service bill from XOOM Energy. Their payment will be sent to XOOM Energy directly. The customer can pay the XOOM invoice by check and coming soon they will have the option to pay by credit card. They will continue to receive a bill from SDG&E or SoCalGas as well for the delivery of their natural gas. They should be paid directly to the utility. Very important to make sure that you and your customer understand this point: When a customer looks at their utility bill, the rate that is given will seem much higher than the XOOM rate. This is because the utility combines the commodity and distribution rate into one, whereas XOOM only bills for the commodity

21 Slide 43 California Customers can either opt to pay a deposit or adhere to a credit check Can pay deposit online via credit/debit card If customer goes through credit check and falls in middle tier they will be given the option of sending in their last 3 utility bills showing they have paid on time in full (notified immediately online) All customer required to pay deposit will be given option of manual review Residential and Small Business customers can either opt to pay a deposit or adhere to a credit check -- the deposit amount will be displayed upfront to the customer so they can decide. The customer can go through the credit check keeping in mind that they may still be required to pay a deposit based on their credit check or they can opt to pay the deposit. They can pay their deposit via credit/debit card. Be aware that all customers that require a deposit (say should they have failed the credit check) will have the option to go through a manual review process. The XOOM Energy credit department will look at their credit file in detail to see if the deposit can be waived. This takes no more than 3 business days. The customer will receive an either way if a deposit is required or if it s waived. Note that the customer should proceed with their order online and will be notified via if that deposit is still required. If customer goes through credit check and falls in middle tier they will be given the option of sending in their last 3 utility bills showing they have paid on time in full. The customer will see this option immediately online only if they are eligible.

22 Slide 44 Switching Providers Once customer switches to XOOM, they can not switch providers for 12 months including going back to the utility Cancellation Policy Within 3 days of their enrollment; after this a cost recovery fee may apply California Important Note for you and your customers! This is a very important point to make with your customers -- Once a customer switches to XOOM Energy, they can not switch providers for 12 months including going back to the utility. This is a regulation by the utility not an ACN, nor XOOM Energy policy. CA Cancellation Policy Customer may cancel their order by calling XOOM Energy within 3 days of their enrollment After this period, a cost recovery fee may apply to term plans. Let me explain: In order for XOOM Energy to offer and fulfill its term obligation to the customer, they have to purchase gas in advance of usage to cover the entire length of the customer s contract. If you cancel your contract early, XOOM Energy needs to offset the cost of selling the unused portion of your gas to others. The cost recovery fee covers this cost and any other expenses XOOM Energy incurs because of your cancellation. Slide 45 Available in all announced markets Minimum threshold for large commercial accounts is $4K/mo of commodity usage Warm marketing customer acquisition only IBOs must go through the Accreditation process before acquiring customers California Big Business Program in California Available in SDG&E, SoCal Gas and PG&E markets Large Businesses can also enroll with XOOM Energy even businesses with multiple locations. The minimum threshold for large commercial accounts is $4K/mo of commodity usage XOOM Energy we ll put together a customized quote specific to your needs. NOTE: All IBOs wishing to acquire big business customers will need to go through the Accreditation process in your IBO Back Office (yes, this is the same Accreditation process that you are required to go through for

23 residential customer acquisition) Slide 46 Big Business Lead Pass Program IBO Back Office Product Tab/California Energy section California Commercial large business customers in California must go through the Big Business Lead Pass Program in order to request a customized energy business proposal for their business they cannot simply order off the online energy portal IBOs can find the Big Business Lead Pass Program forms, directions and additional information in your IBO Back Office under the Product section Energy for California XOOM Energy s Big Business Process required historical usage information to create a quote for the customer s energy needs. There are 2 options for acquiring that information. The customer can complete the Letter of Authorization found in the Back Office (print it off and take to your meeting with customer) or they can go online to their utility customer portal and retrieve 12 months of previous invoices So print off the Big Business forms in your back office and meet with your potential customer You and the customer will have 2 options on completing the forms: (CLICK) Option A will have you complete the Big Business Program

24 Fax Cover Sheet; your customer must complete the Letter of Authorization (LOA) Form and sign it and they will need to provide a copy of their most recent Natural Gas Invoice/Statement (CLICK) Option B will be for you to complete the Big Business Program Fax Cover Sheet and collect 12 months of Natural Gas Invoices/Statements from your potential customer In both options, you will fax the requested information over to ACN for review and processing with XOOM Energy (the fax number is listed at the top of the forms) XOOM Energy executives will analyze each prospects usage pattern for energy and develop a proposal based on their usage pattern. IBOs will receive acknowledgement along the process when the lead is received, when the proposal is going out to potential customers and when the customer signs up and/or if the customer turns down the proposal Slide 47 Michigan Utilities Natural Gas Services Customer Launch period MichCon Consumers Energy Michigan We are in the Customer Launch period for both the Consumers Energy and the MichCon utility markets in MI! ACN IBOs can now acquire residential customers and small business customers in these utility markets.

25 Slide 48 Natural Gas Only Detroit, Bay City, Flint, Jackson, Kalamazoo 1.7M Natural Gas Only Detroit and Grand Rapids 1.2M Michigan Consumers Energy provides natural gas service for heating and other uses to more than 1.7 million customers in 44 of the 68 counties in Michigan s Lower Peninsula. Among the principal cities served are Bay City, Flint, Jackson, Kalamazoo, Lansing, Macomb, Midland, Royal Oak, Saginaw and Warren. More than one-half of the utility s gas customers are in metro Detroit. The MichCon market has over 1.2 MILLION natural gas customers!! This market covers central and northern parts of Michigan s lower peninsula and select parts of the upper peninsula. The larger cities include: Detroit and Grand Rapids. Slide 49 Michigan Plan Name Plan Type MichCon Consumers Energy SureLock 12 1 Year Fixed X X SureLock 24 2 Year Fixed X X Simple Flex Mo-to-Mo Variable X X Next, let s introduce the XOOM Energy MI residential plans to you! Customers will be offered the choice of 3 plans : The SureLock 12 1 year fixed plan, SureLock 24 2 year fixed plan and the Simple Flex month-to-month variable plan Customers can learn more about each of the plans at the XOOM Energy pages online click the Details button!

26 Slide 50 Plan Name Plan Type MichCon Consumers Energy BizLock 1 Year Fixed X X BizLock 24 2 Year Fixed X X BizChoice Mo-to-Mo Variable X Michigan X Next, let s introduce the XOOM Energy small business plans to you! Customers will be offered the choice of 3 plans : The BizLock 1 year fixed plan, BixLock 24 2 year fixed plan and the BizChoice month-to-month variable plan Customers can learn more about each of the plans at the XOOM Energy pages online click the Details button! Slide 51 Michigan Billing XOOM Energy will appear as a line item on the utility bill Credit Analysis Michigan customer residential and business will NOT have a credit check, nor a deposit NOTE: Customers that currently have an outstanding balance with the utility will need to become current before their enrollment will be accepted by the utility Billing ~ The customer s utility company will continue to bill them as they always have. XOOM Energy gas supply charges will appear along with the utility service and delivery charges. The customer still makes only one payment to their utility company. Credit Analysis ~ Michigan customer residential and business will not have a credit check, nor a deposit. This is due to the fact that the utilities in Michigan assume all the responsibility for bad debt. NOTE: Customers that currently have an outstanding balance with the utility will need to become current before their enrollment will be accepted by the utility

27 Slide 52 Copy of current invoice when ordering Consumers Energy Account # and POD ID MichCon Account # Michigan Here s a best practice tip for you and your customers. When signing up for services, your customers should have a copy of their current utility invoice in front of them as they will be asked to provide: In the Consumers Energy market the account number AND very important, their POD ID number the POD ID number is 13 digits including any leading zeros. (CLICK) you can see on the example invoice here where the POD ID is located on the invoice (CLICK) In the MichCon market the customer will be asked to provide just their account number Slide 53 Budget Billing Customers who are already on the BudgetWise Billing payment program will continue to receive the budget billing option for both the commodity and distribution charges of their bill Monthly Fees In Michigan, there will be no monthly fees Michigan Budget Billing Customers who are already on the BudgetWise Billing payment program will continue to receive the budget billing option for both the commodity and distribution charges of their bill. No action is needed from the customer in order to stay on the program. Monthly Fees there will be no monthly fees in MI

28 Slide 54 Switching Providers Customer can switch from one competitive supplier to another as often as they would like to Cancellation Policy Within 3 days of their enrollment; after this a cost recovery fee may apply Michigan Moving From One Supplier to Another Market Rule is: The customer can switch from one competitive supplier to another as often as they would like They can move one time every 12 months at no cost The 2 nd time in 12 months the customer will get charged $10.00 (by the Utility), the 3 rd time in 12 months they will get charged another $10.00 If they are on a term product with XOOM and they leave before the end of their term they will be charged a EFT If they go from a competitive supplier back to the utility they must stay with the utility for 12 months MI Cancellation Policy Customer may cancel their order by calling XOOM Energy within 30 days of their enrollment After this period, a cost recovery fee may apply to term plans. Slide 55 Acquiring Customers

29 Slide 56 Before Acquiring Customers!!! Energy training Live webinars and/or recorded webinars hosted at Training Tab Testing / Accreditation process AVAILABLE NOW In order to sell XOOM Energy to customers all IBOs will need to: Energy training -- Live webinars and/or recorded webinars hosted at IBO Back Office/Training Tab Successfully complete the Accreditation Process -- which consists of a few training review questions and requires the IBO to affirm a few statements. The IBO must pass the review questions and complete the accreditation process before customers will be allowed to place an order using the IBO s Business ID. IBOs can find the link to this accreditation process in their IBO Back Office. Choose the Product Tab and go to the Energy page, choose the state and you will see a section titled XOOM Energy Accreditation Process see it circled in red here on my screenshot. You will click on the blue button to start the Accreditation process. Remember that the Accreditation process is available NOW! So be sure to complete the process immediately after this training! Slide 57 Your ACN Direct Online Store Refer your customers to Your ACN Direct Online Store to place their XOOM Energy orders.

30 Slide 58 XOOM Energy Home Page of online order portal Welcome to the home page of the XOOM Energy online order portal. Your customer can read more about who XOOM Energy is and then in the Getting Started section, they will click on the residential or business service section. Slide 59 Example: Residential Services Page Once the customer clicks on the Residential Services, they will be asked to select their state or enter their zip code. It s recommended that they enter their zip code to get the most accurate match to their currently utility company. Slide 60 Utility Page Pick Your Plan Once on the particular utility page they will be given much more information about the type of plans and rates that are available within that market. Here they can view historical information, review the full terms and conditions and learn the important things they need to know before choosing a plan.

31 Slide 61 Customer Information Once the customer choose the right plan for them and clicked on the Enroll button, they will be taken to this page requiring them to complete the enrollment online form. They will be asked for the IBO Business ID (it should carry through because they came from your ACN Direct Online Store website), their current utility account information and their personal customer information. NOTE: the small business will need to provide all the company details Slide 62 Terms and Conditions On the next screen, they will be asked to review and affirm their understanding of the Terms and Conditions by scrolling through and checking off boxes for the affirmation statements. Slide 63 Step 4 Summary In Step 4 of the online order process All customers will then arrive at a Summary page where they can review their plan choices.

32 Slide 64 Step 5 Affirmation Finally Step 5 will have the customer legally affirm XOOM Energy specific statements Slide 65 Confirmation Page Upon completion of their online enrollment order, the customer will come to the confirmation page we recommend that they print off this page for their records. Slide 66 Important Ordering Tips Unique to Each Market

33 Slide 67 Enter ESI ID and/or Service Address Texas Once a TX customer picks a plan, they will be asked to enter their ESI ID number they can find this number located on a copy of their current invoice. They can either enter their ESI ID number or their service address it s preferred that they enter the ESI ID number to get a better match. Once they enter this info, XOOM will determine: whether the ESI ID is valid, if it s a residential customers and the customer s meter type. (CLICK to show next screenshot) The next screen will confirm the ESI ID and service address and the customer can click Continue Enrollment. Slide 68 Credit Analysis Customers go through credit check or opt to pay the deposit Pay deposit by credit/debit card May fall within middle tier credit and have option to fax in invoices Texas & California Texas and California customers have the credit analysis section in their online sign up process. Customers can either opt to pay a deposit or adhere to a credit check. The deposit amount will be displayed upfront to the customer so they can decide. Note that some customers that adhere to credit check may still be required to pay a deposit dependant on their scoring. (click) Or the customer can click the box stating that they would like to continue without a credit check and pay the deposit amount of $XYZ. Deposits can be paid by credit/debit card.(no MORE checks accepted) This is done in real time, so should the customer put in the credit card info incorrectly, the system will decline it and give the customer the option to go back to enter in the correct info/or another credit card.

34 Slide 69 Credit Analysis Can opt for manual review not pay deposit online but must proceed with order completion online May fall within middle tier of credit analysis and have option to fax in 3 consecutive bills Texas & California Any TX or CA customer that fails the credit check can opt for a manual review. NOTE: if they opt for the manual review, they do not have to pay the deposit online, but will need to proceed through steps to completion of order. Within 3 days, XOOM will the potential customer letting them know if they have passed the manual review and whether they need to pay a deposit or whether they can fax in 3 consecutive bills showing they have paid in full and on time. The letter will outline all of the choices and tell them how to either pay the deposit or fax in bills Slide 70 Deposit Waiver Programs Self-Selected Switches Move-In Dates Texas NOTE: in TX if they fail the credit check, they will see the option to let XOOM know if they qualify for any of the TX Waiver programs. (Such as the family violence, over 65 yrs, etc.) If they don t qualify for any of the waiver programs, then they are given the option to go back to the payment screen. Also in TX, the when ordering the customer has the option of selfselected switches or Move-In Dates. Let me explain: A self-selected switch allows customers to pick the exact date their switch to XOOM Energy takes place. There is a charge for self-selected switched which varies by location. This is an option for customers and is not required. Move-in applies when a customer needs power turned on at a residence for the 1 st time. If a customer is moving to a location where the power is off and needs to be turned on or are moving to a location where the power is on but needs to transfer the ownership to the customer s name, this is considered a move in. With a self-selected switch or move-in, service will be switched in at least 3

35 business days, however it can take up to 30 days. Slide 71 ALL MA customer must go through a credit check If customer fails, they can request a manual review No deposits are required or collected MASS ALL MA customer must go through a credit check If customer fails, they can request a manual review No deposits are required or collected Slide 72 Michigan Current Utility Status Question Must be current on their account As we have mentioned, Michigan customers will not have a credit check or deposit. So in Step 3 of the order process, Michigan customers are going to be asked whether their account with the utility is current with no outstanding balance. (CLICK) If they answer and click the box that says - No, my account is not current with the utility then text will appear that says Before you are eligible to enroll with XOOM Energy, you must bring your account current and pay off any outstanding balance. Are you able to bring your account current in the next 48 hours? Yes or No? Be aware that if the customer proceeds with the XOOM Energy order, but does not clear their outstanding utility balance their order will be

36 rejected. Slide 73 Key Reminders Slide 74 Confirmation received immediately once order is placed Welcome Received once enrollment is accepted by the utility and order is able to be processed Communication from Utility: letting the customer know their service has been enrolled/moved to XOOM Energy Once an order has been placed the customer will receive a Confirmation that their order has been received. Once the enrollment is accepted by the utility and the order is able to be processed, the customer will receive a Welcome . Once a customer is approved by the utility to move, they will get a communication from utility letting them know that their service is being moved to XOOM.