Welcome to Gexa Energy. Get to know the features and benefits of your new Gexa Energy plan.

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1 Welcome to Gexa Energy Get to know the features and benefits of your new Gexa Energy plan.

2 Thanks for making us your electricity choice! We know you have a choice of electricity providers, and we re honored to have earned your trust. Now we re determined to prove you made a smart choice. As our customer, you can depend on our stability in serving tens of thousands of residential and business customers all across this great state. And our pledge to help you pay less for your electricity price adds up to savings you can use to get more out of life. Who is Gexa Energy? Gexa Energy was established in 2002 at the beginning of Texas deregulation, and is one of the fastest growing retail electricity providers in the nation. We re proud to provide Texans with a choice of energy plans to fit their needs at affordable prices, with plans that include 100% renewable energy. We will buy renewable energy credits for each kwh you use. We are also a subsidiary of NextEra Energy Resources, the largest generator of renewable energy from the wind and sun in North America. With 85 wind facilities in the United States and Canada, NextEra Energy Resources produces enough power for more than 2 million average homes. They also co-own and operate the largest solar field in the world in California s Mojave Desert. We re not just your electricity supplier. We re your neighbor. We call Texas home and we re proud to have added so many highquality jobs to the local market. And our community commitment currently extends to include sponsorships for the arts, music, M.D. Anderson s Children s Art Project and The United Way. Our Core Values We are Committed to Excellence. We Do the Right Thing. We Treat People With Respect. Our core values are deeply rooted throughout our company s culture and are integral to everything we do. They are especially important when it comes to the people we serve our customers and our employees.

3 Online account management Get access to your account online 24/7. Everything you need to know to manage your account online is waiting for you at gexaenergy.com/myaccount. Once you register, you can: Level out your bills with budget billing. Beat the heat! Everyone uses more electricity in the summer, and budget billing helps level those season-to-season fluctuations by spreading your charges evenly month-to-month. Your monthly bill will be predictable and that means you can more easily budget for electricity costs year-round. Set up automatic payments. You already have enough to remember. Setting up automatic payments will make sure your bill gets paid on time every month and you ll have one less thing to worry about. Pay your bill online. Skip the postage and save even more! Pay your bill online in seconds using an echeck from your checking account. Or, pay online with a credit or debit card, including: American Express, Mastercard, Visa or Discover. Either way, you never pay a surcharge or fee. Other ways to pay your bill. You can also pay by phone at Or use MoneyGram ExpressPayment to pay with cash call for locations (a MoneyGram ExpressPayment fee applies for details, visit gexaenergy.com and click on Customer Service ). And of course, there s always the mail! Send your check or money order to: Gexa Energy, PO Box , Dallas, TX

4 How to read your bill A Your Service Location B Month of Service C Important Phone Numbers D Previous Balance E Total Current Charges F Service Plan Start and End Dates G Your Gexa Energy per kilowatt hour cost H Your Bill Payment Options I The Payment Due Date J The Total Amount Due K Payment Remit Address

5 Earn a $5 credit a month, every month for up to a year, for every friend who becomes a Gexa Energy customer! You made a smart choice with Gexa Energy, and here s another good reason to tell your friends and family about it. When you enroll in our new Share & Save Customer Referral Program, you ll earn a $5 credit on your bill each month for up to a year for each new customer you bring onboard with us. And your friends benefit too...with a one-time $25 credit they ll see on their bill 60 days after becoming a new Gexa Energy customer. It s fast and easy and you can start right now. Just log in at gexaenergy.com, set up your online account, and enroll in the Share & Save program. Because you ll earn a $5 credit a month for each friend for up to 12 months, you could easily save hundreds of dollars per year (up to a maximum of $575.00)! And don t worry about trying to keep track of your credits. Online access to your account makes it easy to see details about which friends you ve referred have enrolled with us and how many credits you ve earned. A simple click makes it easy to share with more friends (and earn more credits!) whenever you want. Sign up today. The sooner you enroll, the sooner you can share the benefits! The Share & Save program is valid for residential customers only. You must be an existing residential customer in order to refer friends and family; and the friends and family you refer cannot be currently enrolled in any Gexa Energy plan or have had any other service with Gexa Energy within the six months prior to enrollment. We reserve the right to discontinue our referral program at any time without notice, provided that we will honor any referrals we receive through such date.

6 Important Numbers Customer Care: Mon. Fri. 7 am - 8 pm (CST) Sat. 8 am 2 pm (CST) Moving hotline: Power Outages In the event you lose power, please call your local utility for assistance: CenterPoint Energy: Oncor: AEP North & Central: Texas New Mexico Power: Sharyland: PUCT # State Highway 249, Suite 200 Houston, Texas gexaenergy.com

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