Quality Management HOW ISO PROCESSES CAN POWER YOUR BUSINESS MANAGEMENT SYSTEM. Welcome!! ERMC Operational Excellence.
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1 ERMC Operational Excellence Quality Management HOW ISO PROCESSES CAN POWER YOUR BUSINESS MANAGEMENT SYSTEM June 12 th, 2013 Welcome!!
2 ELK RIVER MACHINE COMPANY Bruce Roles Who am I? Operational Excellence Leader Get to do ISO Management Representative Quality Manager Safety Manger Continuous Improvement Manager 2 Years at ERMC
3 Facts About ERMC Founded in 1961 Became part of Cretex in Skilled Employees 42 Welders and Assembly 12 Machining 12 Engineering, Production Control, QA 8 Administration, Sales Modern Equipment CNC Plasma Cutting CNC Sawing CNC Machining Centers Robotic Welding Facility Size - 80,000 sq. ft. Who Is ERMC?
4 Who is Cretex?
5 What s Important to Us.. Safety Quality Cost Reduction
6 What s Important to Us..
7 What We Do: Welding Welding AWS D1.1 AWS D14.1 AWS D1.6 AWS D1.3 AWS D1.8 ASME IX EN
8 What We Do: Robotic Welding
9 What We Do: Machining
10 What we do it with..
11 What We Do: Assembly < Including Product Design
12 What We Do: ERMC Products Wire Mesh Rollers & Benders Steel Forms Hydra-Steer Trailers Acromix Batch Plants
13 ERMC Building your success in a big way!
14 Where We Do It.. Our Facility
15 Topics.. Two Stories My Story.. ERMC Story.. Two Choices What you can do with an ISO Certification
16 First... If we can be successful with this, so can you..
17 My Story plus years of manufacturing experience 0 in an ISO environment No ISO training Only thought I knew what it was and that it wasn t good it was a Quality Gig paperwork, bureaucracy. Two Stories..
18 My Story... I was manufacturing process improvement Continuous improvement Lean Heard others say Lean or ISO can t do both! Hired to lead journey to Lean Enterprise ISO wasn t mentioned Tag you re it more on that later Two Stories..
19 Two Stories.. ERMC Story Around since 1961 serving single industry Desire to grow & change the business Markets required ISO certification Partnered with Enterprise Minnesota No one at ERMC with ISO experience Good luck Enterprise Minnesota!!!!
20 Requirements.. Management Representative Key role in journey & beyond leading organization Member of the management team ISO Standard responsibility & authority Doesn t work without
21 ERMC Story The Struggle.. Appointed Management Representative Enterprise Minnesota on board guidance Management Representative leaves ERMC Role share oops!! Failed Stage 1 Audit
22 ERMC Story Stage 1 Audit Results Management review was conducted without the management representative. Resources to support an ongoing QMS need to be evaluated in view of current organizational structure. Comments Appeared as if management wasn t serious Check the box got it done attitude Needed to do something The Struggle..
23 Appoint Management Representative Appoint Bruce as Management Representative Huh!! Steep learning curve Lots to learn and little time to learn Audit Story what s my background Stories Merge..
24 Success.. Passed the Audit Became certified in April, 2012 Passed our first surveillance audit in April, 2013
25 Lessons Learned.. Why were we successful Chose to live the standard Appointed Management Representative Dedicated person in upper management Followed their lead
26 Lessons Learned.. ISO Can Be One of Two Things Check the box (Qms) Effective business management system (qms) You need to decide what you want it to be!!
27 Lessons Learned.. Check the Box Lot of work with little to show from it Will your business really be any better. Employee frustration flavor of the month Customers will figure you out.
28 Effective Business Management System Works well with all Lean initiatives Both will drive CI efforts everyday Both support standard processes Lessons Learned.. Can truly change your business Improved employee morale & customer satisfaction
29 A System.. Keys to Success ISO Standard is just a standard It does nothing by itself What it will do depends on how you apply it
30 ERMC - Operational Excellence Quality Management ISO PROCESSES POWER YOUR BUSINESS MANAGEMENT SYSTEM Thanks for Coming!!
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