White Paper NEC Unified Communications

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "White Paper NEC Unified Communications"

Transcription

1 NEC Unified Communications NEC Corporation of America

2 Table of Contents So what is Unified Communications?...3 So what makes up a Unified Communications solution?...3 Is Unified Communications new?... 6 How do I get Unified Communications?...6 How to make Unified Communications successful...7 Unified Communications is business critical...7 What will the future hold?...8 Maintenance...8 The time is now...9 Why NEC?...9 NEC Corporation of America

3 So what is Unified Communications? Unified Communications (UC) empowers you with the ultimate communications tool by converging and integrating all forms of communications, networks, systems and business applications on any device in any location, resulting in improved productivity and efficiency by enabling you to communicate effectively. But what does that mean? For you, it means communicating more effectively. Unified Communications: Empowers you to find the people you want to contact from rich, detailed directories Allows you to know where people are and take action based on the results Encompasses all forms of communication from voice, instant messaging, video and collaboration Automates your communications by intelligently utilizing your presence: forward your calls when away from the desk, inform callers you re in a meeting and notify them of your return Integrates into your business applications and processes and provides your organization new ways to function. Unified Communications will totally change the way you work! So what makes up a Unified Communications solution? Unified Communications can be broken down into a number of core features: You As silly as it sounds, it really is all about you. It is about empowering individual users to take control of their communications. By presenting user intuitive interfaces and automating mundane tasks, it allows users to concentrate on their day job. Unified Communications is one of the few technologies that is applicable across the entire organization. Everyone from senior executives to productivity workers can benefit from Unified Communications. NEC s view of Unified Communications - Multiple paths of communications centered around you. Identity Management Since it is all about you, it is most importantly about securely and reliably identifying you. User identification is imperative in creating a reliable communications system. This requires the integration and possible consolidation of a range of personnel data and authentication sources. The end benefit to your organization is a simplification in your employees personal data and the potential to move to a single point of data entry. Imagine the benefit of entering a new employee s details once and automatically enabling access to all of your crucial business applications. You can even program a desk phone, send a welcome or enable an employee s security card and sending a welcome . With Unified Communications and the right partner anything is possible. Telephony NEC is the leader in telephony this is our core strength. We have been connecting people with traditional and IP phone systems since We pride ourselves on giving our customers migration paths forward wherever possible, and our Unified Communications offerings are no exception. Customers with traditional PBX s up to ten years old can take advantage of Unified Communications, either directly on their existing hardware or with minor upgrades to PBX capacity which other vendor can do that? NEC Corporation of America

4 NEC s range of telephony spans the entire gamut: Traditional analogue phones for wall mounting and redundancy. Digital phones with displays and line keys for accessing enhanced telephony. IP phones offering everything you get on a Digital phone but with all the advantages of IP. SIP based phones (Extended or standards based). Soft phones for remote workers and road warriors. Large screen phones for running custom XML applications. Video phones, for point-to-point video communications. The combination of all of these answers allows us to change the way we work. Imagine you receive an from a colleague, and you could tell instantly that the colleague is currently in a meeting and not back for two hours, would you do something different? Would you call another colleague who you know is at their desk or would your reply to the ? Presence enables you to make these types of decisions and helps you get your job done more quickly. Presence is great but it needs to be everywhere. Unified Communications allows you to: See presence information from your desktop. Inform callers that you are currently in a meeting and will return at a specified time. Automatically forward a call to your mobile if your spouse rings while you are in a meeting, but forward all other callers to your voice mail. Look up a contact and see the real-time status of colleagues. See the status of co-workers when you ring someone on the phone. Imagine seeing Out to lunch on the phone display, Back at 2:00 PM you will know exactly when to reach someone or expect a call back. Be notified when a customer you need to get in contact with is at their desk or when your colleague from across the globe signs in - it makes global communications so much easier. NEC has a phone for every purpose. Presence information presented in the right place at the right time will save you hours of wasted time by reducing voice mail tag and missed communications, which enables you to increase productivity and efficiency. Presence is a fundamental change in the way we communicate. It has been around for quite some time in the telephony world, with switchboard operators knowing if people are on the phone. However, presence information was really about the phone, not the person. The core concept of Unified Communications is about the person, so Presence provides rich information about you. Are you currently interacting with your PC, or are you away from your desk? Are you in a meeting and what time does the meeting end? Are you on a phone desk phone, mobile phone, wireless phone? Are you in a conference voice, video, application sharing? Instant Messaging Instant Messaging provides a new way for users to communicate. You can effectively hold multiple simultaneous conversations, and it provides a level of immediacy that does not without being as obtrusive as a phone call. With an enterprise grade Instant Messaging system, all of your communications are secured and encrypted to protect your security. All messages can be logged for auditing and compliancy purposes. If you choose to federate with external parties, messages between organizations can also be encrypted end-to-end to ensure your privacy is never compromised. With the steady flow of generation Y s into most organizations, it is important to note that Instant Messaging is a common and familiar way to communicate, and will become a standard form of communication. Are you busy? Where is your computer? LAN segment, wireless LAN location? Where is your phone? Wireless location, nearest cell tower? NEC Corporation of America

5 Instant messaging can be critical in your Contact Centers where many consumers are now opting for web chat to talk to operators. This can drastically increase the number of calls your operators can handle at the same time, and provide a familiar and reliable communications method to those who prefer to type rather than talk. Instant Messaging can also play an important part in your business applications. What if your back end systems could send an Instant Message to the most appropriate person, based on the user s status? Or, what if your users could Instant Message your back end systems to find out critical data without the need to start up a new application? For example, a user could send an instant message to flights, from a mobile device while walking through a concourse, simply providing a flight number, and your back end systems could reply with the arrival times, scheduled departure times and flight details. The final key to Instant Messaging is the need for access to it wherever you go. With clients on your desktop, messaging available from your desk phone, access via the web, and even clients for your mobile phones and PDA s, access to instant messaging from anywhere is now a reality. Conferencing and Collaboration The conferencing and collaboration market has matured greatly over the years, moving from expensive room-to-room video conferencing to streamlined, multiparty, web-based conferencing. There are many options available and each with its own benefits. The best conferencing and collaboration strategy is usually a combination of methods to achieve the best business benefit. Dedicated video phones (usually SIP based) can be used to provide desk-to-desk video conferencing. They can be a low cost option enabling quality video and audio. Soft-phone technology provides everything you would expect from a high quality business phone, but also incorporates a dedicated conferencing and collaboration solution, allowing users to perform point-to-point video conferencing with application sharing and instant messaging. Room-to-room solutions allow for high quality video for important board meetings. These solutions pride themselves on the highest quality audio and video and can be used to hold meetings with multiple parties across the globe. Web-based conferencing allows you to hold meetings with large numbers of participants all from within a standard web browser. These services can be either hosted externally or internally and allows you to hold scheduled or ad-hoc meetings, with high quality voice and application sharing. From room-based conferencing, to real-time communications with hundreds of attendees across the globe NEC knows conferencing and collaboration and has the solutions to fit your particular needs. Mobility Unified Communications is powerful, but needs to be mobile. You should be able to communicate from anywhere and through multiple devices. With current day Unified Communications solutions, you can now communicate with almost the same functionality you have at your desk from an internet café, in a hotel room or through your mobile phone/device. With NEC IP telephony, moving desks is simple. You can log your phone in anywhere and your entire telephony profile moves with you. If you take your laptop, then with a VPN solution, your complete communications solution is always available. From an internet café, most services are available from a web browser - unified messaging, instant messaging, and collaboration. With Unified Communications, you will feel more connected than ever. Unified Messaging Often Unified Messaging is used to describe voice mail that is delivered to an inbox, be it, Outlook, Notes, Group Wise, etc but there is so much more to Unified Messaging. So what are some of the key components that make up a Unified Messaging solution? Most offices have faxes scattered around, but with Unified Messaging you can have users fax directly from their PC s - even receive faxes straight into their inbox! Receiving your voice mail as an attachment in your inbox is one thing, but with Unified Messaging you gain control. You will not only be able to play that message in your client, you can get it to play on your desk phone, or even get it to call you on another phone number and play the message. Play it at normal speed, faster or slower, you choose. Skip forward or back, then reply with a voic or , or even forward the message on to others. Unified Messaging takes your current presence status and ensures your callers are up to date. I am sorry, Fred is not in the office, and will not be returning until 8:30am tomorrow not because you had to record it, but because the system knows where you are and speaks it. NEC Corporation of America

6 Personalized greetings are powerful and with Unified Messaging you can play different messages based on the callers identity, or even control the call flow. A key customer is calling and you are in a meeting, forward to your mobile. A colleague calls while you are in a meeting, take a message. Interactive voice response provides you the flexibility of working when you just can t get a network connection. Call and actually talk to your Unified Messaging system. Ask for what is your next appointment, tell the system you are running 10 minutes late and have it all attendees with your voice message attached, search your corporate directory, listen to your s and send voice replies. Imagine doing all of that in a taxi heading to the airport. Unified Messaging has come a long way and it now provides a rich user interface without complex training and instructions. Devices So you ve now heard how great Unified Communications is, but to provide the best solution you also need high quality devices and end points to ensure you get the highest quality performance and portability. How do I get Unified Communications? One of the largest misconceptions around Unified Communications is that it is simply a product or a number of products, whereas it is a complex solution that needs to be tailored to your organization in order for you to get the best business benefits. This is where NEC excels. Not only do we have a wide range of Unified Communications Solutions to help your organization, we have a network of Authorized Associates trained to help you implement it. This is done by engaging you in a number of crucial steps. Scoping allows NEC s trained Business Analysts to understand your business drivers and find ways in which a Unified Communications solution can solve your critical business needs. Technical architects design a secure, robust solution that meets your requirements at a budget that you can afford. Laptops and desktops now carry dedicated, high quality audio devices capable of rivaling some home theatre systems. These devices now have enough processing power and audio / video capabilities to provide seamless Unified Messaging. NEC desk phone handsets provide the perfect audio device for high quality voice and reliable operations. In their IP variant, you get the same high quality device with the flexibility of mobility. Mobile devices are becoming more powerful with advanced features including 4G and wireless LAN. Soft phone technology means that dual mode handsets are here now and will only continue to get better. You can access most things you have on your desktop with very little loss in function. Is Unified Communications new? Unified Communications is a new name for a group of technologies that have been around in different combinations for quite some time. In the last few years these building blocks have evolved and a new name has emerged. Most importantly it doesn t mean that to access Unified Communications you don t have to throw away everything and start again in most cases you can leverage your existing communications infrastructure and enable some truly amazing ways to communicate. Any unique business requirements can be developed into a tailored solution, allowing you to customize your investment to gain the greatest business success. Trained installation staff will perform the implementation, providing you with a complete, working system including all relevant training everything you need to make the most of your Unified Communications system. All implementations are supported by NEC a global leader in telecommunications and our network of Authorized Associates, giving you access to trained support staff across North America. And throughout the entire process, NEC s Authorized Associates and project managers ensure your project is delivered on-time and on budget. NEC Corporation of America

7 How to make Unified Communications successful Unified Communications is a wide range of solutions that can totally change the way people communicate. To ensure your Unified Communications deployment is successful we recommend you follow these simple steps. Identify your key components Determine the key components you want to deploy that will provide your business with key benefits. Do not implement everything at once. Identify your key users Identify a group of open users that will get the most business benefit from a trial. Pick people who work together but preferably do not sit together. Train Provide adequate training to the users and ensure they see and understand the benefits. Support these users throughout the trial. c Integrate Integrate the trial into standard business practices - this will make it easier for users to adopt. Back up the deployment with realistic but reasonable SLA s. Deploy business wide Deploy the solution organization-wide. Advertise the solution to your entire organization, selling them on the benefits and the way it will improve their business day. Your trial group will evangelize the solution and they will move quickly to get others they work with involved in the official release. Unified Communications will snowball quickly as the word gets out. Repeat Once a wave of Unified Communications is deployed, consider the next best component and continue through the process until your organization is truly unified. Unified Communications is business critical Once you begin to use Unified Communications, it will quickly move from a luxury to a main stream necessity. With this in mind, all deployments of UC should be considered business critical, so think about the way it will be deployed, supported and maintained. NEC has monitoring and maintenance solutions to ensure your entire Unified Communications solution is maintained and running at optimal performance. z NEC Corporation of America

8 What will the future hold? No one can predict the future, but at NEC we are looking forward to ensure that solutions we provide to you today will work well into the future. Here are a few things that NEC sees in the world of Unified No one can predict the future, but at NEC we are looking forward to ensure that solutions we provide to you today Communications. will work well into the future. Here are a few things that NEC sees in the world of Unified Communications. Telephony Presence Instant Messaging Conferencing and Collaboration Mobility Unified Messaging Maint enanc e Unified Communi cations not only means better communi cations, in a lot of cases it means reduced maintenance. With advanced maintenance tools and savings in a single point of entry, a properly designed and implemented Unified Communications solution should save your company time and money in administration. Maintenance The time is now There has never been a better time to implement Unified Communications and all of the benefits that your organization can achieve. Lower cost of ownership Reduced administration Improved processes Reduction in communications costs Reduction in voice mail tag Why NEC? Phones will become increasingly intelligent. Soft-phones will become more user-accepted and become available on more devices. Users will consolidate on the number of devices they need. Presence information will become richer allowing you to know a person s location and status on multiple devices, in multiple applications. This information will be used more and more to control business processes. Presence will extend to all facets of home and business life, phones, cars, trucks, rooms, not just traditional IT devices all unified to provide integrated business benefit. Business Applications will respond with IM. IM will incorporate voice integration to allow for hands-free IM. Federation will become more widely used. Federation will become an expectation, with companies making it mandatory to federate if you want to do business. Business transactions will be performed over IM. Multi-party conferencing across the web will become more common, relieving the need for travel. Bandwidth costs reduction means higher quality video and audio. Application sharing will become seamless - available on any device, 4G phones, conference rooms, web, and car consoles. Virtualization will continue at its current rapid pace. Access will be available everywhere with seamless handover of profiles. Everything available on any device with little compromise. Unified Messaging will approach voice mails high enterprise penetration. UM will improve productivity by utilizing downtime during travel. UM becomes your off-line voice center providing access to s, presence, messaging, and business applications. Users will expect a single UM for all devices, desk phone, home phone, and mobile phone. Unified Communications not only means better communications, in a lot of cases it means reduced maintenance. With advanced maintenance tools and savings in a single point of entry, a properly designed and implemented Unified Communications solution should save your company time and money in administration. NEC Corporation of America

9 The time is now There has never been a better time to implement Unified Communications and all of the benefits that your organization can achieve. Lower cost of ownership Reduced administration Improved processes Reduction in communications costs Reduction in voice mail tag Why NEC? NEC started as a communications company in 1899, and since then has been building highly reliable, quality, scalable communications systems. We believe five nines of reliability is the standard and we aim at making all forms of Unified Communications as reliable. While your voice server will always be reliable, Unified Communications relies on varying forms of communications all with inherent levels of reliability and scalability. To achieve a truly reliable solution, NEC has a trained staff who will help you design, test and configure your networks, operating systems and infrastructure to ensure you get the most out of Unified Communications. NEC believes in protecting your investment and the majority of Unified Communication features are available on Traditional PBX systems it is not just for VoIP. For further information, contact your NEC Authorized Associate, or visit our website at Corporate Headquarters (Japan) NEC Corporation Oceania (Australia) NEC Australia Pty Ltd North America (USA & Canada) NEC Corporation of America Asia NEC Corporation Europe (EMEA) NEC Philips Unified Solutions About NEC Corporation of America Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network and communications products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry s broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security. NEC Corporation of America is a whollyowned subsidiary of NEC Corporation, a global technology leader with operations in 30 countries and more than $42 billion in revenues. For more information, please visit WP11007 v NEC Corporation. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All trademarks identified with or are registered trademarks or trademarks respectively. Models may vary for each country. Please refer to your local NEC representatives for further details.

White Paper NEC Unified Communications

White Paper NEC Unified Communications NEC Unified Communications NEC Australia nec.com.au So what is Unified Communications? Unified Communications empowers you with the ultimate communications tool by converging and integrating all forms

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

UC Desktop Suite. NEC Corporation of America www.necam.com

UC Desktop Suite. NEC Corporation of America www.necam.com UC Desktop Suite NEC Corporation of America www.necam.com UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that enhances an organization

More information

UC Suite FOR UNIVERGE SV9100. Smart Communications for Small and Medium Business. necam.com

UC Suite FOR UNIVERGE SV9100. Smart Communications for Small and Medium Business. necam.com UC Suite FOR UNIVERGE SV9100 Smart Communications for Small and Medium Business necam.com Contents 4 Streamline Acess to Communications 5 Stay Productive from any Location 6 Handle Calls More Efficiently

More information

The SL1100. Smart Communications for Small Businesses. www.necsl1100.com. Energy Saving Product. Green

The SL1100. Smart Communications for Small Businesses. www.necsl1100.com. Energy Saving Product. Green The SL1100 Smart Communications for Small Businesses www.necsl1100.com Green Office Energy Saving Product Contents 3 Introduction: Why choose the SL1100? 4 The SL1100 Handsets: Features at your fingertips

More information

Business Cloud Services

Business Cloud Services Business Cloud Services Unified Communications in the Cloud Flexible. Economical. Powerful. UNIVERGE BLUE Business Cloud Services by NEC delivers enterprise-grade Voice, Mobility, Messaging, Presence,

More information

Unified Communications. Fulfilling the promise of UNIVERGE 360

Unified Communications. Fulfilling the promise of UNIVERGE 360 Unified Communications Fulfilling the promise of UNIVERGE 360 Unified Communications in Today s World Businesses today are suffering from communication and information overload. Unified Communications

More information

The ultimate IP DECT communication devices for voice, text messaging and inhouse mobility

The ultimate IP DECT communication devices for voice, text messaging and inhouse mobility The ultimate IP DECT communication devices for voice, text messaging and inhouse mobility Table of content On-site Wireless telephony on your IP Network 3 Key Applications 6 10 reasons for Business Mobility

More information

SL1100 Communications Solution

SL1100 Communications Solution SL1100 Communications Solution NEC Australia nec.com.au Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small

More information

UC Desktop Suite. NEC Corporation of America

UC Desktop Suite. NEC Corporation of America UC Desktop Suite NEC Corporation of America www.necam.com UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that enhances an organization

More information

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution.

NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Cloud Collaboration A simple four-step process to your ideal, cloud-based unified communications and collaboration solution. NEC Australia au.nec.com Communication and collaboration. Your way. Modern

More information

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution

MICROSOFT LYNC SOLUTIONS. Unifying Communications with the Active Communications Solution MICROSOFT LYNC SOLUTIONS Unifying Communications with the Active Communications Solution CONTENTS 1 Who are VideoCentric? 2 What is Unified Communications? - How can UC help my company? 3 What sorts of

More information

UNIVERGE Desktop IP and Digital Terminals

UNIVERGE Desktop IP and Digital Terminals UNIVERGE Desktop IP and Digital Terminals NEC Corporation of America necam.com The NEC UNIVERGE family of IP and digital terminals moves the standard desktop phone to the next level through its large feature

More information

UNIVERGE Cloud Services. Unified Communications as a Service (UCaaS)

UNIVERGE Cloud Services. Unified Communications as a Service (UCaaS) UNIVERGE Cloud Services Unified Communications as a Service (UCaaS) NEC has completely changed the way businesses communicate. With the UCaaS offering from NEC s UNIVERGE Cloud Services, your workforce

More information

UNIVERGE Desktop IP and Digital Terminals. Fulfilling the promise of UNIVERGE 360

UNIVERGE Desktop IP and Digital Terminals. Fulfilling the promise of UNIVERGE 360 UNIVERGE Desktop IP and Digital Terminals Fulfilling the promise of UNIVERGE 360 Taking Business Communications to the Next Level With the speed of business today, the importance of the desktop phone has

More information

SL1100 Communications Solution

SL1100 Communications Solution SL1100 Communications Solution NEC Australia au.nec.com Smart communication for small businesses The SL1100 is a cost effective and powerful communications solution specifically designed with the small

More information

Mitel MiCollab Client

Mitel MiCollab Client Mitel MiCollab Client Making In the Moment Communications More Dynamic In today s fast-paced, competitive world of business how can employees work together efficiently & effectively to help drive the success

More information

UC Suite FOR UNIVERGE SV9100. Smart Communications for Small and Medium Business. necam.com

UC Suite FOR UNIVERGE SV9100. Smart Communications for Small and Medium Business. necam.com UC Suite FOR UNIVERGE SV9100 Smart Communications for Small and Medium Business necam.com Contents 4 Streamline Acess to Communications 5 Stay Productive from any Location 6 Handle Calls More Efficiently

More information

UNIVERGE SV9300 COMMUNICATIONS SOLUTION. Smart Communications for small and medium businesses

UNIVERGE SV9300 COMMUNICATIONS SOLUTION. Smart Communications for small and medium businesses UNIVERGE SV9300 COMMUNICATIONS SOLUTION Smart Communications for small and medium businesses au.nec.com UNIVERGE SV9300 Contents 4 Smart Communications 6 A platform that grows with your business 8 Unified

More information

UNIVERGE SV8100 UC Desktop Suite

UNIVERGE SV8100 UC Desktop Suite UNIVERGE SV8100 UC Desktop Suite NEC Australia nec.com.au UNIVERGE SV8100 UC Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that

More information

MITEL. Applications Suite

MITEL. Applications Suite MITEL Applications Suite Simplify communications and increase productivity Mitel Applications Suite is a robust communications solution that unifies mission-critical applications required by small- and

More information

Smart Communications for Small and Medium Business. UC Suite for UNIVERGE SV9100

Smart Communications for Small and Medium Business. UC Suite for UNIVERGE SV9100 Smart Communications for Small and Medium Business UC Suite for UNIVERGE SV9100 The UC Suite Will Change the Way You Work At a Glance Innovative applications that increase efficiency and productivity Simplified

More information

UC for Business. NEC Corporation of America necam.com

UC for Business. NEC Corporation of America necam.com UC for Business NEC Corporation of America necam.com NEC s UC for Business helps empower your organization with enhanced, intelligent communications tools that enable anywhere, anytime access - eliminating

More information

solution brief NEC Secure Network Maintenance Programs NEC Secure: Simplify Network Maintenance with an Expert, Dedicated Service Provider

solution brief NEC Secure Network Maintenance Programs NEC Secure: Simplify Network Maintenance with an Expert, Dedicated Service Provider NEC Secure Network Maintenance Programs NEC Secure: Simplify Network Maintenance with an Expert, Dedicated Service Provider Control IT Costs and Increase Operational Efficiencies with NEC Secure Maintenance

More information

UC for Business Unified Messaging for Microsoft Exchange Email Integration

UC for Business Unified Messaging for Microsoft Exchange Email Integration UC for Business Unified Messaging for Microsoft Exchange Email Integration UM01-51QRG NEC Corporation of America www.necam.com Revision History Document No. Release Date Change Description UM01-51QRG 03/16/11

More information

UC Suite. For UNIVERGE SV9100. Smart Communications for Small and Medium Business

UC Suite. For UNIVERGE SV9100. Smart Communications for Small and Medium Business UC Suite For UNIVERGE SV9100 Smart Communications for Small and Medium Business au.nec.com UC Suite Contents 4 Benefits of UC Suite 6 Streamlined access 7 Work anywhere 8 Operator consoles 9 Contact Centre

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from New Horizon Summary Think for a moment about how many times each day

More information

Executive Mobile UC for Business

Executive Mobile UC for Business UC for Business NEC Australia nec.com.au Table of Contents Introduction...3 Mobility...3 What is Mobility?...3 Physical Architecture...3 UCB Mobility...4 - Cellular Application...4 Desktop functionality

More information

UNIVERGE DESKTOP TELEPHONES

UNIVERGE DESKTOP TELEPHONES UNIVERGE DESKTOP TELEPHONES Empowering the Smart Enterprise necam.com NEC UNIVERGE Desktop Telephones Contents 4 UNIVERGE IP and Digital Desktop Telephones 5 Elegantly Designed & Feature Packed 6 Supply

More information

UNIVERGE 3C. NEC Corporation of America necam.com

UNIVERGE 3C. NEC Corporation of America necam.com UNIVERGE 3C NEC Corporation of America necam.com UNIVERGE 3C is a combined unified communications, collaboration and software services platform for businesses of all sizes and Cloud operators. As a single

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Delivering effective collaboration amongst employees, partners and customers is a critical driver to the

More information

The SL1000. Smart Communication for Small Businesses. www.nec-unifi ed.com. Energy Saving Product. Green. Smart Communications

The SL1000. Smart Communication for Small Businesses. www.nec-unifi ed.com. Energy Saving Product. Green. Smart Communications The SL1000 Smart Communication for Small Businesses Smart Communications www.nec-unifi ed.com Green Office Energy Saving Product Contents 3 Introduction: Why choose the SL1000? 4 The SL1000 Handsets: Features

More information

How should an enterprise move toward Unified Communications?

How should an enterprise move toward Unified Communications? WHITE PAPER How should an enterprise move toward Unified Communications? June 2008 Table of Contents Introduction... 1 Initiative 1: Improve support for mobile workers... 2 Initiative 2: Bring telephony

More information

Business Cloud Services Contact Center

Business Cloud Services Contact Center Business Cloud Services Contact Center Contact Center in the Cloud Customer Engagement Starts in the Cloud UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels

More information

UNIVERGE 3C UNIFIED COMMUNICATIONS AND COLLABORATION PLATFORM. Empowering the Smart Enterprise. necam.com

UNIVERGE 3C UNIFIED COMMUNICATIONS AND COLLABORATION PLATFORM. Empowering the Smart Enterprise. necam.com UNIVERGE 3C UNIFIED COMMUNICATIONS AND COLLABORATION PLATFORM Empowering the Smart Enterprise necam.com Contents 4 Redefining Enterprise Communications 5 UNIVERGE 3C 6 Connect, Communicate, Collaborate

More information

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently

UNIFIED COMMUNICATIONS. Keeping people in touch efficiently UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by

More information

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network

More information

Unified Communications

Unified Communications Unified Communications Converge applications and communication channels for superior collaboration and customer care. Office phones, cell phones, voice mail, email, videoconferencing, instant messaging

More information

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE

KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

collaboration Keeping people in touch efficiently

collaboration Keeping people in touch efficiently collaboration Keeping people in touch efficiently What is collaboration? At its best, unified communications (UC) is just what it says it enables better interaction between people by integrating what were

More information

THE UT880. Desktop Telephone. Empowering the Smart Enterprise. www.necam.com

THE UT880. Desktop Telephone. Empowering the Smart Enterprise. www.necam.com THE UT880 Desktop Telephone Empowering the Smart Enterprise www.necam.com Contents 3 Make Upgrading Obsolete 4 Discover limitless possibilities The World s Most Popular OS Now built for your desktop. 5

More information

Unified Messaging. Communicating in Today s World

Unified Messaging. Communicating in Today s World Unified Messaging Communicating in Today s World Unified Messaging continues to grow because it enables employees to have a centralized mailbox and more easily manage their communications. Businesses are

More information

Clinical Workflow Solutions EXTENSION HealthAlert

Clinical Workflow Solutions EXTENSION HealthAlert Clinical Workflow Solutions EXTENSION HealthAlert NEC Corporation of America necam.com EXTENSION s suite of solutions unites the various clinical information systems in a medical environment to deliver

More information

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION

MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE KEY BENEFITS ENHANCED PRODUCTIVITY AND INNOVATION BROCHURE MITEL MiCOLLAB KEEPING PEOPLE CONNECTED AND PRODUCTIVE ANYTIME, ANYWHERE, ON ANY DEVICE Effective collaboration among employees, partners and customers is a critical driver of any organization

More information

IPECS IN LEGAL SERVICES. With Ericsson-LG

IPECS IN LEGAL SERVICES. With Ericsson-LG IPECS IN LEGAL SERVICES With Ericsson-LG SIMPLE UNIFIED COMMUNICATIONS Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help

More information

MAPLESOFT CONSULTING CASE STUDY. Scalable unified communications for a fast growing, widely dispersed company

MAPLESOFT CONSULTING CASE STUDY. Scalable unified communications for a fast growing, widely dispersed company MAPLESOFT CONSULTING CASE STUDY Scalable unified communications for a fast growing, widely dispersed company MAPLESOFT CONSULTING CASE STUDY COMPANY Maplesoft Consulting, leading professional services

More information

IP COMMUNICATION SYSTEM FOR SMALL BUSINESS

IP COMMUNICATION SYSTEM FOR SMALL BUSINESS IP COMMUNICATION SYSTEM FOR SMALL BUSINESS The Right Call For Your Business Sophisticated IP communications made easy and affordable for small businesses or branch offices with up to 40 users. EP Your

More information

Unified Communications

Unified Communications Unified Communications Converge applications and communication channels for superior collaboration and customer care. Office phones, cell phones, voice mail, email, videoconferencing, instant messaging

More information

Wellwood Communications Limite d

Wellwood Communications Limite d Wellwood Communications Limite d Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations communicate and collaborate

More information

alcatel-lucent for small and Simplified communications for businesses on the move

alcatel-lucent for small and Simplified communications for businesses on the move alcatel-lucent OPENTOUCH SUITE for small and medium businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Switchvox. It s more than a phone system. It s a better way to communicate.

Switchvox. It s more than a phone system. It s a better way to communicate. Switchvox It s more than a phone system. It s a better way to communicate. DIGIUM The Company That s Reinventing the Phone System Digium provides the VoIP solutions that small, medium, and large businesses

More information

Video conferencing just became clearer NEC conferencing & collaboration

Video conferencing just became clearer NEC conferencing & collaboration Video conferencing just became clearer NEC conferencing & collaboration NEC Australia nec.com.au Maximise your business communications with NEC s conferencing & collaboration solution. Communicate, collaborate

More information

The SL1100. Smart Communication for Small Businesses. www.neci.co.uk SL1100. Energy Saving Product. Green. Smart Communications

The SL1100. Smart Communication for Small Businesses. www.neci.co.uk SL1100. Energy Saving Product. Green. Smart Communications The SL1100 Smart Communication for Small Businesses SL1100 Smart Communications www.neci.co.uk Green Office Energy Saving Product Contents 3 Introduction: Why choose the SL1100? 4 The SL1100 Handsets:

More information

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall

Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Hosted Unified Communications: What You Need to Know to Determine if it is Right for Your Organization. An Industry White Paper from Votacall Summary Think for a moment about inter-office communications.

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

The Intelligent Communications Solution for Small and Midsize Businesses

The Intelligent Communications Solution for Small and Midsize Businesses OVERVIEW Avaya IP Office The Intelligent Communications Solution for Small and Midsize Businesses Discover how to enhance customer service, control costs, and operate your business with optimum efficiency

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplify your communications and maximise your business To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

IP COMMUNICATION SYSTEM FOR SMALL BUSINE SS

IP COMMUNICATION SYSTEM FOR SMALL BUSINE SS The right call for your business. High Performance for Your Business Dozens of productivity and convenience features, right out of the box. One compact server, about the size of a phone book, supports

More information

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses

IP Office: Simple, Powerful Communications for Small and Medium Size Businesses IP Office: Simple, Powerful Communications for Small and Medium Size Businesses Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and

More information

OVERVIEW Intelligent Communication Solutions for Health Care Firms

OVERVIEW Intelligent Communication Solutions for Health Care Firms OVERVIEW Intelligent Communication Solutions for Health Care Firms Avaya IP Office the Intelligent Communications solution for today s small and midsize health care firms avaya.com 2 Millions of users

More information

E X P E R I E N C E T H E EDGE

E X P E R I E N C E T H E EDGE EXPERIENCE THE EDGE The Right Call For Your Business One of your most important business assets is your IP communication system. The right system gives you the power to attract customers, increase productivity,

More information

Unified Communications: The Layman s Guide

Unified Communications: The Layman s Guide White Paper Unified Communications: The Layman s Guide Contents Introduction....2 What can you expect in return?....2 How Unified Communications Works....2 Challenges Ahead....2 Are you ready?....3 About

More information

Energy Company Reduces Costs by Upgrading Communications Solution

Energy Company Reduces Costs by Upgrading Communications Solution Microsoft Lync Server 2010 Customer Solution Case Study Energy Company Reduces Costs by Upgrading Communications Solution Overview Country or Region: Indonesia Industry: Energy Customer Profile MedcoEnergi

More information

IP Office: Simple, Powerful Communications for Small Business

IP Office: Simple, Powerful Communications for Small Business avaya.com IP Office: Simple, Powerful Communications for Small Business Successful companies are always looking for new ways to do more with less keeping their business flexible, innovative and competitive

More information

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Copyright 2005, Meru Networks, Inc. This document is an unpublished work protected by the United States copyright laws and

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

Mitel MiCloud Office Solution Overview

Mitel MiCloud Office Solution Overview Mitel MiCloud Office Solution Overview Have you ever stood in line for hours anxiously awaiting the latest new mobile phone technology? Today s powerful devices are so much more than just simple voice

More information

BYOD & the Implications for IT:

BYOD & the Implications for IT: BYOD & the Implications for IT: How to Support BYOD without Putting Your Company at Risk NEC Corporation of America www.necam.com Table of Contents Executive Summary... 3 The Onslaught of BYOD: Why Now?...

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications

Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Microsoft Office System Customer Solution Case Study Global Environmental Group Expects 66 Percent Cost Savings from Unified Communications Overview Country or Region: Switzerland Industry: Nonprofit Customer

More information

Unlock the true potential of your communications system with BT Unified Communications

Unlock the true potential of your communications system with BT Unified Communications Unlock the true potential of your communications system with BT Unified Communications Bringing it all together In business, if you re not striving to move ahead, you can pretty quickly fall behind. Because

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Unified CommUniCations. With ipecs UC

Unified CommUniCations. With ipecs UC Unified CommUniCations With ipecs UC Simple Unified CommunicATions Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

Improving Business Operations with Unified Video Communications

Improving Business Operations with Unified Video Communications S T R A T E G I C W H I T E P A P E R Improving Business Operations with Unified Video Communications Medium and large enterprises are finding new opportunities to reduce costs and improve team collaboration

More information

Accelerate with OpenScape Office

Accelerate with OpenScape Office Accelerate with OpenScape Office Take your business to the next level with Unified Communications and Collaboration. Our UCC solutions can help your business - no matter how big or small get more done

More information

Feature Rich, Reliable

Feature Rich, Reliable Mitel AnyWare Communications in the Cloud Mitel AnyWare is a cloud-based communications service that delivers everything a business needs to empower office-based and mobile workers with a competitive communications

More information

OVERVIEW Intelligent Communication Solutions for Law Firms

OVERVIEW Intelligent Communication Solutions for Law Firms OVERVIEW Intelligent Communication Solutions for Law Firms IP Office the Intelligent Communications solution for small and midsize law firms avaya.com 2 Millions of users in small and midsize businesses

More information

Mistral Hosted PBX. The future of business phone systems

Mistral Hosted PBX. The future of business phone systems Mistral Hosted PBX The future of business phone systems Tel: 0870 751 6300 Web: www.mistral.net Mistral HOSTED PBX is a revolutionary futureproof way of implementing your office or enterprise phone system.

More information

It s more than a phone system. It s a better way to communicate. Switchvox SMB

It s more than a phone system. It s a better way to communicate. Switchvox SMB It s more than a phone system. It s a better way to communicate. Switchvox SMB Switchvox is the best communications system for your business Digium is the innovative force behind Asterisk, the world s

More information

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand

Your Communications Solution. The Best Communications Solution for Your Business ipecs-lik. ipecs is an Ericsson-LG Brand Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs is an Ericsson-LG Brand ipecs-lik Simply Unifying for SMB Communications 02 Ericsson-LG As your workforce

More information

UNIFIED COMMUNICATIONS. With ipecs UC

UNIFIED COMMUNICATIONS. With ipecs UC UNIFIED COMMUNICATIONS With ipecs UC SIMPLE UNIFIED COMMUNICATIONS Unified Communications Platform, ipecs UCP ipecs UCP is Ericsson-LG Enterprise s unified communications platform designed to help organisations

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

Higher Education Solutions

Higher Education Solutions Higher Education Solutions Higher education communications THE CHALLENGES Whilst IP Communications brings many advantages, the cost and complexity of moving users in a single step can be overwhelming.

More information

Enhancing the User Experience with Cloud UC

Enhancing the User Experience with Cloud UC Enhancing the User Experience with Cloud UC by Blair Pleasant Enhancing the User Experience with Cloud UC Have you thought about moving your communications and phone system to the cloud? If so, you re

More information

NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500/1000

NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500/1000 NCP Network Communication Platform Enhanced Communications Solutions KX-NCP500/1000 When it s your business, there s Panasonic Enhanced Communications Solutions Customized communication solutions for small

More information

Unified Business Communications

Unified Business Communications Unified Business Communications NEC Australia nec.com.au NEC the perfect partner for all your communication needs NEC delivers comprehensive communications solutions for organisations of all sizes You

More information

Unified Trading Communications

Unified Trading Communications SOLUTIONS BRIEF SOLUTIONS BRIEF Unified Trading Communications Make sure your trading teams operate at peak efficiency with advanced communications and collaboration solutions from IP Trade. INTUITIVE

More information

Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified.

Lukas Keller Unified Communications Business Lead Microsoft Western Europe. Unified. Simplified. Lukas Keller Unified Communications Business Lead Microsoft Western Europe Early Customer Adoption Partners Ready A growing ecosystem Performance of Hardware Broadband, Mobility, Form Factors Digitization

More information

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses

YOUR QUESTIONS ANSWERED. A Practical Guide to VoIP for Small Businesses YOUR QUESTIONS ANSWERED A Practical Guide to VoIP for Small Businesses FACING UP TO THE CHALLENGES. 1 What you need to know. Now. Your business is growing. Your customers expect great service. Your employees

More information

ATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions

ATTERS CALL. Network Communication Platform. KX-NCP500 and KX-NCP1000 Unified Communication Solutions VERY Advanced KX-NCP500 and KX-NCP1000 Unified Communication Solutions Network Communication Platform communications solutions designed to enable your business Unified Communications. Enhance and streamline

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information

Avaya IP Office. Simple yet robust collaboration solution for SMBs. 0800 019 0194 info@chesstelecom.com

Avaya IP Office. Simple yet robust collaboration solution for SMBs. 0800 019 0194 info@chesstelecom.com Avaya IP Office Simple yet robust collaboration solution for SMBs Benefits Serve customers effectively Give your business a competitive edge by keeping your communications at peak performance. Easy to

More information

The Best Communications Solution for your business ipecs-lik

The Best Communications Solution for your business ipecs-lik Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information