Which Online 360? A 10-step checklist
|
|
- Bennett Maurice Tate
- 8 years ago
- Views:
Transcription
1 Which Online 360? A 10-step checklist
2 Which Online 360? A 10-step checklist There are a number of different options, and many different systems, for delivering 360 Degree Feedback to support strategic leadership and talent development. How you choose your 360 delivery system will depend on your objectives, the importance and profile of the development programme, and the culture and processes of your organisation. In this short paper, we have listed the main options available and what to consider when choosing a 360 delivery system. Customised or Off-the-Shelf Content? 360 Degree Feedback is normally used in one of 3 ways: To support individual coaching and mentoring activities As an input into regular or annual performance review process, or As an integral part of strategic change programmes, embedding consistent behaviours, values and capabilities, and identifying, tracking and developing talent Off-the-Shelf 360 Degree Feedback tools are excellent tools supporting individual coaching and development, providing both psychometric and 360 models which can help individuals understand their styles and preferences, and how these are reflected in the perceptions of their colleagues. Where however, you are looking at using the multi-source feedback model for embedding organisation change (whether at team or wider level), bespoke 360 Degree Feedback can be a highly effective tool. For example, one organisation has been able to assess the success of its global management development programme through designing a 360 that is fully aligned to its behaviour change outcomes. Using the 360 before and after the year-long training programme, the organisation has been able to measure the real change in those behaviours. Once you have decided that the bespoke route is what you are looking for, the next consideration is what you need to customise, and how. How much Customisation? If you decide that customisation is the way to go, then you should consider customising the elements of the 360 to align as closely as possible with the learning and business outcomes of your development programme. The more closely you can align these, the more meaningful and relevant the 360 will be to the participants, and the more engaged the whole organisation will be with the process. Customising the content for example, feedback on the behavioural elements that you will focus on in the development programme will also allow you to track the progress of participants over time, check for any group or organisation areas for development, and integrate the data with other key metrics for the purposes of succession planning and resource planning. Broadly there are three areas that you may wish to customise: Content, that is, your 360 capabilities or competencies, questions, rating scales and reporting relationships. You may also wish to customise the online screens with your organisation s branding, or the branding of your strategic talent programme if this is relevant Process, that is, how the 360 is managed, who chooses raters, how many raters are chosen, whether raters are identified, etc. This may seem rather detailed, however, each organisation will have its own culture and way of doing things; the more you can align your 360 process with your own processes, the easier it will be to embed and obtain engagement. 2 3
3 Reporting- if you are using the 360 for ongoing development of talent and senior personnel, you will want to ensure that the design, wording and content of the 360 flow through into the reports. You may also want to match the 360 reporting to your organisation s branding and design templates. Remember that even for highly sophisticated participants, the 360 reports should be simple and easy to interpret, and should report as much data as possible using graphs, rather than a lot of textual explanations, or too many statistics. Check with your current or prospective 360 system provider what customisation they can provide for you as a standard, i.e. included in your setup pack, what is available at standard customisation rates, and what can be done but is special and charged at day rates. What reports will be generated? Your 360 system should make the reporting part of the process easy and seamless, whether you run this in-house or your provider manages report production for you. The benefit of online 360 is that you should be able to cut the 360 data in different ways to increase the insights from feedback that is generated. Your participants and their colleagues will be spending valuable time in self-reviewing and providing feedback; make sure you get the most flexible reporting possible from your system. Reporting options should include aggregate reports (showing group trends), time-based reports (i.e. aggregating results over a specified time-period), demographic reporting (e.g. by grade, location or other criteria that are relevant to your organisation s needs), and comparative reporting (mapping current and previous results). Finally you should be able to extract the data from the system to enable you to use it with other metrics for additional insights. One client we have worked with was able to use 360 feedback data, together with development centre data and other measures, to create a map of potential leadership candidates in their organisation. Fully-managed or in-house system option? Another critical decision to make is to decide whether you want to use the 360 system in-house or as a fully-managed service from your provider. A fully-managed service normally means that the 360 provider will set up your online questionnaire and other content ( s and guidelines) upload participants set the project parameters (dates, settings etc) manage the process while the feedback is being gathered provide you with regular progress updates answer user support queries and generate individual and other reports. You may prefer to use this type of option if you are short of resource and time. It may also be more appropriate if your organisation wishes to keep the feedback process external for confidentiality purposes. It is a good idea to understand exactly what the provider includes in a fully-managed option. Some providers will be able to offer a self-managed or DIY option. This will involve you or your team having access to the 360 system and using it in-house. The benefit of this type of option is that the 360 process is entirely in your control; it is also likely to be a lower cost option that the fully-managed offering. However you will need to set this against the time you will need to set aside to set up your 360s and manage the process. Your provider should be able to provide training on the system, and also to estimate how much time you will need to dedicate to this. 4 5
4 How much support is available? Whether you choose a fully managed or an-house option, it s really important to understand what level of support is available from your provider, and how quickly you, and your people, can get that support. Your provider should be able to tell you: To whom they will provide first line support, i.e. responses direct to the person requesting support What support is available to the in-house team if you are using the self-managed version of the system How quickly they can respond to support queries Whether they respond using a numbered ticket or other system, or direct by It s also worth checking where the provider s support is based this may determine the speed and quality of the support you can expect, particularly if you are running a global or other dispersed 360 process. And of course, don t forget to check on what support is included in your costs and what is extra. If you are thinking about customisation, make sure that your provider is able to make any customisation or other changes themselves, and in a reasonable timescale. If a provider is reselling a standard 360 product, they may not be able to make your changes as and when you need them, and there may be additional costs involved. How is the cost of your 360 calculated? Your provider should offer the flexibility of cost and provision that suits your needs. Many providers now offer a cost per person plus an initial setup fee. There will probably be a benefit to buying in bulk, but make sure there s no expiry date on the licences you buy in bulk. If there is, you will need to make sure you use them before expiry date. But do check; not all providers licences expire on a specific date. You may wish to explore other options, such as an annual subscription, with the provider. This will depend on your plans for using 360 Degree Feedback in the future. Don t forget that, as with everything, the cheapest is not necessarily the best. The key is to know what elements are most important for you, and how your provider will deliver these. Buy the system, or Software-As-Service? Up to a few years ago, you had to buy a 360 tool out of a box and upload this to your company s servers. This is still an option and some organisations prefer this as it gives them a level of ownership and control. However, many 360 Degree Feedback tools are now available as Software- As-A-Service (SaaS), meaning that you effectively hire the system rather than buying it. You should still have complete control over the content, as well as confidentiality and security, so there is no need to compromise on these critical areas. The big benefit to using SaaS is that there is no cost of ownership, which in software terms includes maintenance, upgrades etc, and it also means that the cost is is a revenue rather than capital spend. On the practical side, apart 6 7
5 from checking to make sure people can access the secure software, there is no need for any resource from your organisation s IT department, and there are no software applications to download or manage (even with the in-house options described above). Finally SaaS allows you to get set up and your 360 running very quickly, rather than having to wait for a major install and implementation. How flexible and scalable is the system? It s important that the system you use can cope with the number of users don t forget that each 360 participant will be getting feedback from an average of 6 raters, plus their own self-review, so you need to ensure that the system can cope with the anticipated number of users at any one time. But even if you have a substantial number of participants and raters, it doesn t mean you have to have a huge system. Your system should be flexible enough that you can run a 360 for a small group, then upscale for a larger group easily and quickly. For bespoke 360s, which are often used as a tool for ongoing talent assessment and development, it s often a good idea to run a pilot with a number of stakeholders before rolling it out across the whole company.. Make sure you can put in your pilot content, run the 360 for your pilot groups, then, make minor adjustments to the content, scale up and run for the larger group, or the whole organisation, as and when you need to. Stand-alone or integrated? For larger organisations, there can be a question as to whether a standalone or integrated system is best. Many LMS or HR systems include a 360 element, but often do not offer the wider customisation options described above, or customisation may be available as a costly extra. Therefore a stand-alone system may be an option worth considering, even where you want to integrate the data into a larger corporate system. A stand-alone system that can be quickly customised will deliver your 360 in a shorter timescale, and without the additional cost, that upgrading an LMS or HR system can involve. Check with the provider that they can create a link into your LMS or HR system and that their 360 system can report in CSV or other reporting formats that can be transferred easily to another system, thus solving the integration issue. How easy is it to use? If there is one thing you do need to check and be happy with before you decide on your 360 delivery system, it s how easy it is for your people to use. Participants and their colleagues will be very busy and will have many tasks to complete; it s really important that they have fast access to the online questionnaires, that the screens are intuitive to use, and that it is very clear what they need to do. If the process is needlessly complicated, a number of people will drop out altogether, and they may also respond reluctantly to any future requests for feedback. Your provider should be able to provide you with live examples of online screens and demonstrate the navigation through the 360, including completing, saving and returning to the questionnaires. If you decide to run the 360 in-house, your online administration module should also be easy to access, intuitive to use, and allow you to create and re-use content, which will save you a great deal of time and effort for any future 360 projects. Many users will access the 360 on mobile devices, so it s worth checking that the 360 system works on a wide variety of devices, and using different browsers. 8 9
6 Brought to you by About Track 360 is the most customisable 360 Degree Feedback System ever. It s used by over 100 organisation worldwide, including Ernst & Young, Fujitsu, Nuffield Health, The Go-Ahead Group, John Lewis Partnership, BDO and a number of international law firms. For more information on how Track 360 could help you deliver your strategic 360 Degree Feedback programmes worldwide, contact us: By jo.ayoubi@tracksurveys.co.uk By phone: Website: TrainingZone All Rights Reserved. No part of this report may be reproduced, copied, modified or adapted, without the prior written consent of the authors.
Making Your 360 Degree Feedback more effective in delivering successful behavioural change
Making Your 360 Degree Feedback more effective in delivering successful behavioural change Research Findings & The 10 Key Questions for Success By Jo Ayoubi, Senior Consultant, Track Surveys Author of
More information10 things you should look for. Choosing HR software
10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won
More informationCUSTOMER INSIGHT. Industry case study from Huntswood
CUSTOMER INSIGHT Industry case study from Huntswood 1. Customer insight Contents Customer insight...3 Major international high st. bank...4 International credit card company...5 International general insurance
More informationwww.reactive360.com What is a 360 degree appraisal? A short introduction to the process. Contents: Introduction: page.2.
www.reactive360.com What is a 360 Document Version 1.01 Thursday, 16 August 2007 What is a 360 degree appraisal? A short introduction to the process. Contents: Introduction: page.2. How many people should
More informationWell, it isn t if you have the right pre-built, totally unique website, which has all the income resources already built in.
Here s How You Can Quickly An Easily Own A Professionally Designed ecommerce Website Guaranteed To Rank High In The SERP s & Earn YOU Recurring Income each month without Having To Design, Implement or
More informationThe Janus Performance Management System
The Janus Management System The Janus Management System Everything you need to make the appraisal process the most positive experience possible The Janus Management System is a fully integrated suite of
More informationYour appraisal 360. product guide. Competency Frameworks
Your appraisal 360 product guide Competency Frameworks ver 1.0 2 of 11 Third Eye Resolutions Ltd Contents What Appraisal360 feedback does for you... 4 Ways of buying Appraisal360... 5 System only packages...
More informationCloud computing is a marketing term that means different things to different people. In this presentation, we look at the pros and cons of using
Cloud computing is a marketing term that means different things to different people. In this presentation, we look at the pros and cons of using Amazon Web Services rather than setting up a physical server
More information14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages...
The Packages... Lite Low cost, entry level live chat software, available for small businesses with a single operator. This option allows unlimited chats, and offers a great range of button images and chat
More informationWhat to base your Brand Portal on: SharePoint, custom build it or buy Brandworkz offthe shelf
What to base your Brand Portal on: SharePoint, custom build it or buy Brandworkz offthe shelf From time to time we hear variations on the following from potential clients: We already have Microsoft SharePoint
More informationCompetency-based 360 Multi-Source Feedback
Competency-based 360 Multi-Source Feedback Contents INTRODUCTION 3 ESTABLISHING FEEDBACK GOALS 3 PROCESS AND RESOURCES 4 DELIVERING THE PROJECT 7 SELECTING A MULTI-SOURCE FEEDBACK SOFTWARE SOLUTION 9 360
More informationMoodle Implementation - Build or Buy?
www.webanywhere.co.uk/workplace Moodle Implementation - Build or Buy? Introduction As business organisations look to save costs by considering more affordable open source Learning Management Systems, Moodle
More informationLessons learned from creating a change management framework
Lessons learned from creating a change management framework Author Melanie Franklin Director Agile Change Management Limited Contents Introduction 3 What is a Change Management Framework? 3 Why is it called
More informationyour elearning partner innovative flexible Learning solutions
your elearning partner innovative flexible Learning solutions SOLUTIONS Learning Management System Custom Content Development elearning Course Catalogue Social Collaboration Platform Rapid Authoring Tools
More information6 Steps to Creating a Successful Marketing Database
6 Steps to Creating a Successful Marketing Database Why Invest in a Marketing Database? An organisation that has an ineffective marketing database, multiple databases that cannot communicate with one another,
More informationThe best sales presentation software for business
Everything you need to know about Presentia when researching presentation products Overview of the product Are you looking to improve your company s sales presentations and get away from boring PowerPoint?
More informationNavision Ecommerce. Product In, Profit Out
Navision Ecommerce Ecommerce Software Manor Quarry enables NAV users to run ecommerce operations from within their own website. Our software can be easily added to your existing set-up, and is ideal for
More informationWhitepaper Enable Talent Management Through Fusion
Enable Talent Through Fusion Hexaware Technologies. All rights reserved. Enable Talent Through Fusion Table of Contents 1. Why Talent 3 2. Employee engagement through Talent 3 2.1. Fusion as a Technology
More informationBusiness Intelligence
Business Intelligence EMPOWERING BUSINESSES FOR BETTER DECISION MAKING Having the market leading financial and operational management system, automating the processes associated with managing income and
More informationAbout MTD Sales Training
About MTD Sales Training MTD Sales Training, 5 Orchard Court, Binley Business Park, Coventry, CV3 2TQ Web: www.mtdsalestraining.com Phone: 0800 849 6732 enquiries@mtdsalestraining.com MTD in numbers 2001
More informationMERCER 360-DEGREE FEEDBACK PLATFORM
MERCER 360-DEGREE FEEDBACK PLATFORM ONLINE TECHNOLOGY TO DRIVE POSITIVE BEHAVIOURAL CHANGE Multirater feedback has long been recognised as an accurate and impactful way of assessing a person s strengths
More informationDeveloping performance management
Questions this tool will help you answer: How should performance be described in my organisation? What should performance management be seeking to achieve in my organisation? What tools will most effectively
More information10 top tips to reviewing recruitment software hello@itris.co.uk www.itris.co.uk +44 (0) 1892 825 820
1 2 Contents Introduction 3 About Itris 3 1. Why are you reviewing? 4 2. What do you want the new system to do? 4 3. Choosing your new system 6 4. Company structure and change buy-in 8 5. Web based or
More information360 Feedback HR Representative - Initiation
360 Feedback HR Representative - Initiation Presented by: Kristin Chapman Janet Taggart Why 360 Feedback? Increases self-awareness Clarifies behaviors Measures the how Raises accountability Promotes dialogue
More informationVirtual College actively supports children s charities and over the years has donated over 180,000 via the Safeguarding e-academy.
1 Virtual College is one of the UK s leading e-learning providers with over 1.7 million online learners across both public and private sectors and established as a major force in e-learning for over 19
More informationTalent Management Framework
Talent Management Framework A simple definition of Talent Management is: The systematic attraction, identification, development, engagement/retention and deployment of those individuals who are of particular
More informationHow to choose the best CRM implementation partner for your call center
WHITE PAPER How to choose the best CRM implementation partner for your call center Top benefits and technology considerations for selecting the CRM that matches your needs INTRODUCTION In the era of multi-channel
More informationDon t miss out on the best. Your guide to Social Mobility in recruitment
Don t miss out on the best. Your guide to Social Mobility in recruitment 1 Let s talk about social mobility Far too many employers are, unknowingly and unintentionally, using recruitment and selection
More informationTWELVE STEPS TO A SUCCESSFUL ATS IMPLEMENTATION
TWELVE STEPS TO A SUCCESSFUL ATS IMPLEMENTATION Introduction Congratulations! You ve decided that your recruitment team needs an Applicant Tracking System (ATS). That s an achievement to celebrate in its
More informationGuide from Raymond Benn & Co. Limited
Guide from Raymond Benn & Co. Limited Tel: 01892 545021/549754 Fax: 01892 548956 Email: brian@raymondbenn.co.uk Website: www.raymondbenn.co.uk 0BPayroll software Good payroll software does more than just
More informationTime Management Systems: Helping you to make an informed choice
www.mitrefinch.co.uk Time Management Systems: Helping you to make an informed choice United Kingdom Registered Office: Mitrefinch Ltd Mitrefinch House Green Lane York YO30 5YY Head Office:01904 693115
More informationMembership Management
Membership Management MEMNET is an Australian owned and built Membership and Event Management Solution designed to streamline your administration and to enhance member experience. MEMNET has extensive
More informationLearnDash LMS The New Adaptable Learning Solution For Business
LearnDash LMS The New Adaptable Learning Solution For Business Thank you for considering CH Digital Solutions as your digital learning development partner LEARNING MANAGEMENT SYSTEMS A MARKETPLACE THAT
More informationSolutions overview. Inspiring talent management. Solutions insight. Inspiring talent management
Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company
More informationPlanning for Organisation wide change and managing it ABC* Foods Pvt Ltd. Organisation Context of ABC Foods:
Planning for Organisation wide change and managing it ABC* Foods Pvt Ltd. Organisation Context of ABC Foods: ABC Foods is one of the leading names in the food industry, and have been around since early
More informationInternal Communications How Newsweaver can help. How to create, send and measure Interactive Employee Newsletters
Internal Communications How Newsweaver can help 01 How to create, send and measure Interactive Employee Newsletters Revolutionize your electronic employee newsletter Employee newsletters are a great way
More informationGLOBAL PERFORMANCE MANAGEMENT TRENDS
GLOBAL PERFORMANCE MANAGEMENT TRENDS The performance management process has been an established business practice for more than 50 years, yet for many companies it remains one of the more challenging aspects
More informationSAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple
SAP Digital CRM Getting Started Guide All-in-one customer engagement built for teams Run Simple 3 Powerful Tools at Your Fingertips 4 Get Started Now Log on Choose your features Explore your home page
More informationPerformance & Development: Achieving Continuous Improvement
Performance & Development: Achieving Continuous Improvement Being able to implement the 360 degree programme quickly was pivotal in our ability to start making positive changes in the organisation. Dr
More informationGloucestershire College
Gloucestershire College USING FLEXIBLE TECHNOLOGY TO TRACK THE LEARNER JOURNEY AND MONITOR OUTCOMES An explanation of how technology has been used to improve learner tracking and course management to gain
More informationBenefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management
Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible
More informationHow to save money with Document Control software
How to save money with Document Control software A guide for getting the most out of your investment in a document control software package and some tips on what to look out for By Christopher Stainow
More informationIdentify your future leaders with Kallidus Talent
Identify your future leaders with Kallidus Talent kallidus.com/ Future proof and develop your team and safeguard your organisation Kallidus Talent Talent and succession planning needn t be difficult. Kallidus
More informationCase Study / A consistent approach to transforming mindset that changes the face of retail one smile at a time
Case Study / Over 5,000 Vodafone sales staff and managers equipped with new attitude and skill set to deliver an outstanding customer experience across 17 countries. A consistent approach to transforming
More informationAPPENDIX I. Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values.
APPENDIX I Best Practices: Ten design Principles for Performance Management 1 1) Reflect your company's performance values. Identify the underlying priorities that should guide decisions about performance.
More informationContents. System Requirements. Deployment Options. What You Get. What you Don t. Optional Extras. Updates & New Versions. Additional Services
Contents System Requirements Deployment Options What You Get What you Don t Optional Extras Updates & New Versions Additional Services Licencing, Terms & Conditions v1.2 June 2009 BabelFix Limited 3 Poplar
More informationHR Entrepreneur Programme
HR Entrepreneur Programme Helping HR teams achieve greater success by becoming more entrepreneurial consultancy Contemporary HR practitioners require a complex mix of technical, commercial and interpersonal
More informationCompetency Based Recruitment and Selection
Competency Based Recruitment and Selection A Handbook for Managers 2010 March 2010 v2 1 March 2010 v2 2 Table of Contents Introduction...4 1. What are competencies?...4 2. Why use competencies for recruitment
More informationHow To Move To The Cloud
Your Journey to HR in the Cloud Creating a Roadmap for Success An Oracle White Paper May 2015 Contents Take the First Step on your Journey...02 Why Move to the Cloud...03 Moving HR to the Cloud...04 Cloud
More informationInternal Communications How Newsweaver can help. How to create, send and measure single message Email Bulletins
Internal Communications How Newsweaver can help 05 How to create, send and measure single message Email Bulletins Send measurable Email Bulletins Email bulletins or flyers can be a hugely effective way
More informationISO 9001 It s in the detail Your implementation guide
ISO 9001 It s in the detail Your implementation guide ISO 9001 - Quality Management Background ISO 9001 is the world s most popular quality management system standard and is all about keeping customers
More informationCompetency Frameworks as a foundation for successful Talent Management. part of our We think series
Competency Frameworks as a foundation for successful part of our We think series Contents Contents 2 Introduction 3 If only they solved all of our problems 3 What tools and techniques can we use to help
More informationindividual performance management. implement and sustain a customised performance management system
BUSINESS PERFORMANCE SPECIALISTS PEOPLE ORGANISATION OPERATIONS implement and sustain a customised system individual. Any employee, regardless of position or job level, needs to understand the following:
More informationMarketing and the 7Ps
Marketing and the 7Ps www.cim.co.uk/marketingresources The Chartered Institute of Marketing 2005 www.cim.co.uk/knowledgehub 1 ONE What is marketing? Marketing is the management process responsible for
More informationFixed Scope Offering for Implementation of Taleo
Fixed Scope Offering for Implementation of Taleo Mindtree limited 2015 All third party identities used within this presentation are copyrighted properties of the respective companies. Viewers and users
More informationOur Guide to Customer Journey Mapping
Our Guide to Customer Journey Mapping Our Guides Our guides are here to help you understand a topic or to provide support for a particular task you might already be working on. Inside you ll find lots
More information1 P a g e BUSINESS INTELLIGENCE STRATEGIC PLAN & ROADMAP
1 P a g e BUSINESS INTELLIGENCE STRATEGIC PLAN & ROADMAP Paper Issue Name Business Intelligence Strategic Plan & Roadmap DRAFT Issue Number 1.0 Issue Date January 2015 Version 1.0 Authors Approved by Nick
More informationIthaca College Survey Research Center Survey Research Checklist and Best Practices
This document provides a checklist and recommendations to help plan and administer a survey. Contents: Checklist 2 Planning a Survey 3-5 Components of a Survey an Overview 6 Creating a Survey Instrument
More informationCarbon Accounting Software:
Carbon Accounting Software: Choosing the Right Solution for your Business Choosing a carbon software system can be overwhelming with more than 200 packages currently on the market (1), several of which
More informationJapan s Leadership Challenges in Globalization
WHITE PAPER APRIL 2015 Japan s Leadership Challenges in Globalization Part 4: Why Are Onboarding Programs Under Scrutiny? How can companies help newly hired executives become productive quickly? BY DHR
More information360-DEGREE FEEDBACK DEFINED
34 360-degree feedback 360-degree feedback is a relatively new feature of performance management, although interest is growing. The Institute of Personnel and Development 2003 survey (Armstrong and Baron,
More informationProject Acronym: CRM ACCORD Version: 2 Contact: Joanne Child, Doncaster College Date: 30 April 2010. JISC Final Report CRM ACCORD
Project Acronym: CRM ACCORD JISC Final Report CRM ACCORD Page 1 of 22 Document title: JISC Final Report Last updated: April 2007 Table of Contents Acknowledgements... 3 Executive Summary... 4 Background...
More informationTHE CORNERSTONE DIFFERENCE
THE CORNERSTONE DIFFERENCE INTRODUCTION In a market that has markedly shifted over the last few years towards large, generalist ERP suites and mixed delivery models, it has become quite clear that Cornerstone
More informationEVERYTHING YOU NEED FOR BRANDING ON MULTIPLE CHANNELS
EVERYTHING YOU NEED FOR BRANDING ON MULTIPLE CHANNELS Manage all your rich media content and customer experience simultaneously with DAM for Sitecore EXECUTE YOUR MULTI-CHANNEL STRATEGY Apps Adobe Adaptive
More informationHR Software in the Cloud
HR Software in the Cloud Cezanne OnDemand The smarter, better, faster way to manage your people Cezanne OnDemand is one of the new generation of HR software solutions. It s been designed from the ground
More informationHOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION
HOW TO MAKE YOUR EMPLOYEE ONBOARDING PROGRAM STRATEGIC AND EFFECTIVE FOR BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION ACHIEVE BETTER NEW HIRE ENGAGEMENT, PRODUCTIVITY, AND RETENTION EXTEND LEARNING
More informationRecruitment Process Outsourcing Methodology Statement
Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About
More informationAn Introduction to Customer Relationship Management Software
An Introduction to Customer Relationship Management Software A White Paper by Contents 1. What Is Customer Relationship Management? 2 2. An overview of three CRM products 5 3. In Summary 8 4. About Governor
More informationCeridian HRevolution. Flexible Benefits
Ceridian HRevolution Flexible Benefits HR, Payroll, and everything in between Welcome to Ceridian HRevolution Ceridian HRevolution is our next-generation solution for managing your people. Add value to
More informationTop 10 Tips for implementing a Learning Management System (LMS)
White Paper sponsored by Webanywhere Limited Top 10 Tips for implementing a Learning Management System Top 10 Tips for implementing a Learning Management System (LMS) If you re reading this, you re probably
More informationHR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems
www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table
More informationInfor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed
TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online
More informationTalent Management Essential Toolkit
Talent Management Essential Toolkit Talent Management Essential Toolkit This presentation has been prepared to to provide the reader with an initial overview of five talent management tools that can assist
More information10 ways for SMBs to Capture Value from their Data
Ramiro El Ga 10 ways for SMBs to Capture Value from their Data Nicolas Raspal Founder & CTO @ We Are Cloud Introduction When it comes to acquiring business intelligence (BI) capabilities, many small and
More informationHRO in the cloud? What does the new generation of HR systems mean for HR sourcing?
Alsbridge Insights HRO in the cloud? What does the new generation of HR systems mean for HR sourcing? Executive Summary A number of new cloud based multi-process HR systems are competing for the attention
More informationGetting ahead online. your guide to. GOL412_GBBO brochure_aw5.indd 1 10/2/10 10:10:01
1 Getting ahead online your guide to GOL412_GBBO brochure_aw5.indd 1 10/2/10 10:10:01 2 Welcome to Getting British Business Online Whether you re totally new to the Internet or already have a website,
More informationSEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND
SEVEN REASONS TO CONSIDER ERP IN THE CLOUD SPECIAL REPORT SERIES ERP IN 2014 AND BEYOND CONTENTS INTRODUCTION 3 TRY BEFORE YOU BUY 4 TAKE ADVANTAGE OF THE MOST ADVANCED TECHNOLOGY 6 GENERATE MEASURABLE
More informationHigher user satisfaction: customers can navigate website content and usergenerated content on a single site.
Evoq Engage: Interactive websites to drive customer engagement According to Forrester Research, 2015 will see a renewed focus on customer engagement in owned media channels: in other words, on your website
More informationsdsys THAGORAS SCISYS UK LTD The National Archives Customer Relationship Management System and Integrated Email Marketing Solution RESPONSE TO TENDER
sdsys THAGORAS SCISYS UK LTD The National Archives Customer Relationship Management System and Integrated Email Marketing Solution RESPONSE TO TENDER The National Archives Redacted under! IFOI exemption
More informationInternship Guide. Get Started
Internship Guide This guide provides a roadmap for any company, no matter the size of the business or the industry. Whether you re just getting started or already have an internship program that you want
More informationAn easy-to-use yet powerful ticket handling solution. Makes life simple for both customers and personnel! www.artologik.com
An easy-to-use yet powerful ticket handling solution. Makes life simple for both customers and personnel! Projekthanteri ng Tidredovisning Enkäthanteri ng E-mail E-postmanagement hantering iceringsverktyg
More informationPharmaANALYTICS Data integration, analysis and reporting. All your sales and marketing data in a single, powerful platform
PharmaANALYTICS Data integration, analysis and reporting All your sales and marketing data in a single, powerful platform Too much data? Solving the pharma sales and marketing conundrum In an ideal world,
More informationAutodesk Desktop Subscription
Autodesk Desktop Subscription Customer frequently asked questions and answers Table of contents Frequently asked questions and answers 1 1. About Autodesk Desktop Subscription 2 1.1 What is Autodesk Desktop
More informationcustomer experiences Delivering exceptional Customer Service Excellence
Delivering exceptional customer experiences Customer Service QA can work with you to create customer experiences that consistently reflect the aims, values and aspirations of your organisation. Every organisation
More informationMicrosoft Dynamics CRM as a. Service. G-Cloud Pricing. Service - Pricing. Commercial in Confidence
Microsoft Dynamics CRM as a Service Microsoft Dynamics CRM as a Service - Pricing 2014 CGI IT UK Limited All rights reserved December 2014 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded
More informationATS. The. The Staffing Agency s Guide to Buying an Applicant Tracking System
ATS The Advantage: The Staffing Agency s Guide to Buying an Applicant Tracking System 87 % of North American recruiting professionals agree that using ATS/CRM technology is important to the success of
More informationMARKETING AUTOMATION: HOW TO UNLOCK THE VALUE OF YOUR CRM DATA
: HOW TO UNLOCK THE VALUE OF YOUR CRM DATA Kynetix Technology Group Introduction People who remember using a Rolodex to keep track of their clients consigned this little piece of history to the back of
More informationWhat Every Business Needs to Know When Selecting a Phone System
What Every Business Needs to Know When Selecting a Phone System 2013 RingCentral, Inc. 1 Introduction Whether you are starting a new business or expanding your existing business, you will need to choose
More informationJOB AND PERSON SPECIFICATION. Head of Organisational Development and Systems
JOB AND PERSON SPECIFICATION Job Title: Division Grade: HR Officer Systems and Analytics I Reports To: Head of Organisational Development and Systems General Information The Commonwealth Secretariat is
More information1. Talecom from BT. Talecom from BT. Service Definition
1. BT is working with Talecom to provide a field force automation solution comprising of a number of core components which are combined to deliver specific mobile solutions across the organisation. These
More informationBAILEY LAUERMAN AD AGENCY RELIES ON KEY SURVEY
BAILEY LAUERMAN AD AGENCY RELIES ON KEY SURVEY TO DELIVER RAPID SOLUTIONS TO ITS CLIENTS AND ADD SUPERIOR VALUE TO ITS SERVICES ONE OF THE TOP ADVERTISING AGENCIES IN THE USA Bailey Lauerman is a full
More informationCustomer intelligence from the edge. Statistics & Reporting Service (ESRS) Data Collection, Analysis & Reporting
Customer intelligence from the edge Statistics & Reporting Service (ESRS) Data Collection, Analysis & Reporting What is ESRS? The Emotum Statistics & Reporting System (ESRS) is a data collection, analysis
More information2006 www.insight.com/uk
How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges
More informationRelationship Manager (Banking) Assessment Plan
1. Introduction and Overview Relationship Manager (Banking) Assessment Plan The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It forms a key
More informationOur unique perspective on brand and comms tracking
Our unique perspective on brand and comms tracking Hamish Asser Research Director Introducing BrandBox A powerful, flexible and transparent brand tracking tool that monitors brand performance and identifies
More informationGet the most out of your Salesgenie experience. Get the most out of your Salesgenie experience
Get the most out of your Salesgenie experience Get the most out of your Salesgenie experience CONTENTS Pg 3. B2B Tips & Tricks Pg 16. B2C Tips & Tricks infogrouptargeting.com/salesgenie 2 B2B TIPS & TRICKS
More informationEMAIL MARKETING MODULE OVERVIEW ENGINEERED FOR ENGAGEMENT
PLATFORM PEOPLE STRATEGY EMAIL MARKETING MODULE OVERVIEW ENGINEERED FOR ENGAGEMENT Contents p1 E-Newsletter Overview p2 E-Newsletter Sample p3 Forward Article p4 p5 p6 p7 Print Article Read More Subscription
More informationCustomer Relationship Management (CRM)
Customer Relationship Management (CRM) Customer relationship management, or CRM, is an approach to doing business that can transform the performance and profitability of an organisation. It is about putting
More informationMinimise Your Top 5 Operating Risks with CRM
Minimise Your Top 5 Operating Risks with CRM You might have thought that the Customer Relationship Management (CRM) is simply a sales or marketing tool, but CRM can also help you deal with the broader
More informationACHIEVE GREAT THINGS. Online Talent Management
Online Talent Management Onboarding Performance Management Learning Management Enterprise Social Competency Assessment 360 Degree Feedback Talent Management ACHIEVE GREAT THINGS Elegant and easy Beautiful
More information