1. INTRODUCTION AND CONTACT INFORMATION

Transcription

1 1. INTRODUCTION AND CONTACT INFORMATION Thank you for participating in the 2014 Alabama n Instructional Surveys for public schools. The INFORMATION TECHNOLOGY SURVEY should be completed by the Information Technology director/manager or equivalent person in conjunction with the Chief School Finance Office/CFSO (for questions related to expenditures). Prior to completing the survey online, we recommend reviewing/printing the Information Technology pdf (download at ahead of time to see what questions are aksed and compile data needed to complete the survey. PLEASE NOTE: To generate the most beneficial report as possible for schools across Alabama, it is important that ALL survey questions are answered as accurately as possible. If a question is not applicable, please enter "n/a." Do not leave questions blank. If you have questions or concerns about how to answer a survey item, please send an to info@theleanleap.com and we will be happy to assist you. Thanks again for contributing to this valuable resource for Alabama. 1. Contact Information for person completing this survey. te: This information will be used only to contact you in the event there is a question about your information. Survey results will in no way identify any individual person or school system. School System: Name: Title: Address: Phone Number:

2 2. GENERAL INFORMATION AND STAFFING: Please answer all questions. Enter "N/A" to indicate t Applicable where appropriate. 2. How many students does your school system serve? 3. What is the overall percentage of students in your school system who receive free or reduced meals? 4. For each percentage category below, indicate the number of schools that have students who qualify for free or reduced meals. < 40% 41 65% 66 75% 76 85% >85% 5. How many full time equivalent (FTE) employees are in your school system? 6. What is your school system s end user device model? School system acquired devices (standardized) Bring your own device (BYOD) Other. Please specify What is your school system s goal for employing technology for education? Substitute for other traditional media Augmentation of traditional teaching means and methods Modification of teaching Re definition of teaching and learning so that IT is integrally interwoven Other. Please specify. 5 6

3 8. How are traditional information technology functions blended with education technology functions? a. Two separate departments b. One blended department Other. Please specify What is the total number of devices maintained within your school system for each category? Staff computers Staff tablets Student computers Student tablets 10. What is the average age of devices (i.e., computers, tablets) in your school system? Enter time in MONTHS. 11. What is the average age of servers in your school system? Enter time in MONTHS. 12. What is the percentage of instructional classrooms currently connected to internet? 13. For each range of internet bandwidth below, indicate the number of schools in your system that fall within that range. Please include technology centers, magnet schools, etc.. <50 MB >50 MB through 100 MB >100 MB through 500 MB >500 MB through 1 GB >1GB 14. What is your school system s internet bandwidth into the central office?

4 15. Are there plans to upgrade connection speeds? If yes, what is the time frame for upgrading connection speeds 16. How many websites (e.g., department/functional area websites, school websites, etc.) does your system have? 17. What percentage of websites (e.g., department/functional area websites, school websites, etc.) is centrally managed? 18. Does your central office KNOW the percentage of homes that have internet access (including broadband) in your community? If yes, what is that percent

5 3. GENERAL STAFFING INFORMATION: Please use the following descriptions to answer questions about staffing: TIER 1 SUPPORT: those personnel who provide initial help (e.g., password reset, initial trouble shooting, etc.) via a service desk call center or an on site technical support person at a school (e.g., a tech savvy teacher) TIER 2 SUPPORT: those personnel who handle elevated Tier 1 cases, advanced troubleshooting, product bugs or failures TIER 3 SUPPORT: those personal whose support focuses on engineering and development solutions 19. Please indicate the number of full time staff (Round off to the nearest 0.5 FTE) your school system has in each of the following positions. Enter n/a if position not applicable. IT manager/director/coordinator Education Technology manager/director/coordinator Tier 1 support personnel through help desk or on site IT person Tier 1 support personnel through school employee (e.g., tech savvy teacher) Tier 2 IT support personnel Tier 3 IT support personnel In school support person Administrative personnel/secretaries 20. Please provide the median annual salary of the following positions. Enter n/a if position not applicable. IT manager/director/coordinator Education Technology manager/director/coordinator Tier 1 support personnel through help desk or on site IT person Tier 2 IT support personnel Tier 3 IT support personnel In school support person Administrative personnel/secretaries 21. If applicable, do teachers who provide technical support receive a stipend? t applicable

6 22. If applicable, what is the stipend for teachers who provide technical support? Please indicate how stipend is allocated (e.g., "per month," "annually," etc.) Enter n/a in each blank if not applicable. High school Middle school/junior high school Elementary school 23. Do Tier 2/3 staff perform other duties beside ticket resolution? t applicable If yes, what percent of time is spent on non ticket activities? 24. Does your school system use outside contractors to complete any IT services? t applicable If yes, please list contracted services If applicable, how has the contracted portion of your IT operation changed since October 2012? The contracted portion of the operation has INCREASED since October 2012 The contracted portion of the operation has DECREASED since October 2012 The contracted portion of the operation has REMAINED THE SAME since October 2012 t applicable

7 4. PROCESSES AND SYSTEMS: Please answer all questions. Enter "N/A" to indicate t Applicable where appropriate. 26. Does your system utilize software to track IT work orders? If yes, what is the software used 27. If applicable, does the software your school system uses to track IT work orders also track IT preventative maintenance activities? 28. What was the total number of IT work orders received during the SY? 29. What is the average number of days IT work orders are open? 30. What percentage of IT service requests/questions are resolved at the Tier 1 level without escalation to the next service level? If this is not tracked, please enter unknown. 31. Are feedback forms or surveys sent with EACH ticket/work order (e.g., once ticket is opened, once ticket is successfully closed, etc.)? If yes, how are they sent? 32. How often are customer satisfaction surveys sent to the entire staff? Each quarter Every school year As needed Other (please specify)

8 33. Are all purchases (i.e., hardware, software) vetted by centralized IT department/staff prior to purchasing regardless of fund source (e.g., PTA funded purchases)? 34. Are all donated items (i.e., hardware, software) vetted by centralized IT department/staff prior to receipt regardless of donor (e.g., local business)? 35. Where are data backups kept? On site Cloud based Combination of both Other (please specify) 36. Does your school system have a formally documented and implemented information technology Disaster Recovery Plan? 37. If applicable, what procedures does your Disaster Recovery Plan include? Please check all that apply. Reinstatement of voice and data communications at emergency service levels within a specified time Ranking or prioritizing of computer applications and systems according to time sensitivity and criticality with regard to their necessity for resumption of business activities following a disaster (e.g., as critical, vital, sensitive, noncritical, etc) Schedule for backing up data, software, applications, telecommunication facilities, etc. Have a plan, but it does not include any of the listed procedures t applicable, no Disaster Recovery Plan

9 38. Please indicate which of the following policies and procedures have been formally documented and implemented by your IT department. Check all that apply. New technology acquisition Support strategy (e.g., standardized process for support/service requests, centralized catalog of technology services) Information technology network configuration and network topology ((including not only the network operations center, but outlying portions of the network in schools and other facilities) Responsible Technology use for staff and students policy Data governance and security related procedures t applicable

10 5. PERFORMANCE: Please answer all questions. Enter "N/A" to indicate t Applicable where appropriate. 39. What was your school system s total General Fund expenditures for the SY? 40. What was the total amount of IT expenditures for the SY? 41. What was the total amount of IT expenditures for the SY that were spent on labor (e.g., direct salaries, benefits, etc.)? 42. Please indicate the number of days during the SY that internet use was above 75% of the maximum usable capacity for the school system. If this is not tracked, please enter unknown. 43. Please indicate IN MINUTES the amount of e mail system downtime for the SY. If this is not tracked, please enter unknown. Scheduled Unscheduled 44. Please indicate IN MINUTES the amount of downtime for the finance system (e.g. NextGen) for SY. If this is not tracked, please enter unknown. Scheduled Unscheduled 45. Does your school system receive E Rate funding? 46. If applicable, what was the total amount of E Rate funding your school received for the SY? 47. If applicable, what is the percentage of funds received from E rate for each category during the SY? Telecommunication services Internet access Internal connections

11 48. Does your school system use a 3rd party E Rate consultant?