Creating a Corporate Integrated Data Environment through Stewardship

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1 The Open Group Creating a Corporate Integrated Data Environment through Stewardship Enterprise Architecture Practitioners Conference Given January 2007 San Diego Presented by: Robert (Bob) Weisman CGI Enterprise Architecture Practice Lead 19 th of July th of April 2005 Open Group IT Architect Forum 1

2 Enterprise Data Management and SOA Corporations are starting the manage their data as a corporate asset and treating the enterprise as the system. Want Service Oriented Approach but Are Not Ready!!! Why Manage Data corporately The bucks!!! Enterprise Data Management Challenges Stewardship as a Vehicle Stewardship Methodology Government of Canada Concluding Comments. CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 2 2

3 Accountability and Performance Management Frameworks Aligned by Business Process (Service) Performance Management Delivering the Service Credit for Helping Another Vertical Deliver their Service CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 3 3

4 The Way that Systems Evolved: A Process Centric View of the World Process A Process A1 Process A2 Process A3 Process Process Process Process A-1-1 A-1-2 A-2-1 A-2-2 Process A Process A Process A CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 4 4

5 The Resulting Architecture View Application Application Application Application Application Database Application Database Database Database Database Database Platform Layer Network Layer Information Systems Architecture ERPs create partial consolidation Applications and Databases Closely Coupled Platforms and Hardware Commoditized and Consolidated Networks Consolidated CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 5 5

6 Business Plan: Prosper by Managing Information as a Corporate Resource Start Point Goal State Culture: The Sticking Point Risk Change Accountability Leadership Business Transformation Change Management Performance Management CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 6 6

7 Enterprise Executive Decision-Making The Business View The IT Reality Decision Quality!!!!! CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 7 7

8 The Daunting As-Is CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 8 8

9 A Little Math Manage Information as a Corporate Asset Be nimble, responsive, quick to respond Large Organization with 200+ Applications Data Element Needs 5,000 20,000 Data Element Holdings 4-500,000 40,000 documented Difference 1,500 % extra capacity CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 9 9

10 Data Element Maintenance Each Data Element has a Create, Read, Update, Delete and Archive Function Each Function embeds business logic Each Function has 20 lines of code (conservative) A Programmer can handle 10 lines of code per day (SDLC) at $1000/day Each Data Element costs $10,000 to Build Data Elements require.5 days per year to $1000/day = $500/year CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 10 10

11 More Math Sharing Information Interfaces System to System Translation Multiple Business Rules per Data Element Meaning is distorted Cost to Build - $10,000 per 10 Interfaces/system for say 200 systems = $200M Cost to Maintain (Annual) $2000/Interface per Year $4M CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 11 11

12 Costs of Optimal versus Typical Optimal Environment 5,000 data elements Build - $50M Annual Maintenance - $2.5 M Typical Environment 500,000 data elements Build - $5B (Often over 20 years) Annual Maintenance - $250M CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 12 12

13 Overall Costs As-Is To-Be Savings Capital Data Elements $5B $50M $4.5B Maintenance Data Elements $250M $2.5M $247 M (Annual) Capital Interfaces $200M $4M $195M Maintenance Interfaces $2.5 M $800K $1.3M (Annual) Surprise!!! No way will these figures be realized; Maybe % but document them CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 13 13

14 Data Element Comments The costs are skewed Nobody really manages data holdings Nobody really manages data interfaces Therefore actual IT budgets are lower The Following Costs are not factored in: Service Quality Lost Opportunity CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 14 14

15 The Upshot Integrated Service Delivery Built on a Foundation of Integrated Data Need to look at the Enterprise as a System Basis for Service-Oriented Architecture CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 15 15

16 The Pitch - Challenges Major Business Transformation Changes Do not expect cooperation Jobs are attached to the maintenance of the Status Quo The lack of documentation Heroics Professional Standards Job security Business loves to chop IT positions The Selling Point Focus on the provision of INTEGRATED SERVICES QUALITY SERVICES Focus on integrated business intelligence vice data integration TRUSTED, QUALITY Information Reward enterprise services positions CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 16 16

17 The Need for Visionary Planning Goal-Driven Service Delivery Knowledge Environment Drives Enables Event-Driven Service Delivery Information Environment Drives Knowing Where you are Going Will help you plan today for tomorrow. Enables Program-Driven Service Delivery Data Environment CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 17 17

18 The New Architecture View Old Process Based New Enterprise Based Application Application Application Application Application Database Application Database Database Database Database Database Platform Layer Business & Shared Support Applications Information Platform Layer Layer Network Layer Network Layer CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 18 18

19 Stewardship versus Ownership Stewardship Custodianship on behalf of the enterprise, service to fellow employees Ownership End-to-End possession of a service to enable the enterprise Data Stewardship enables Integrated Service Delivery Ownership Often places fellows at odds Stewardship Service to fellows CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 19 19

20 Data Quality Accurate Complete Reliable Understandable Relevant Current Accessible Timely The Need for Audit Compliance CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 20 20

21 Knowledge Lifecycle CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 21 21

22 Data Stewardship Readiness Assessment Stewardship Roles & Governance 1 Data Stewardship Preparation Vision, Principles Data Stewardship & Goals 1.4 Model 2 - Governance, People and Processes Plans, Policies & Architecture Personnel Selection & Training Service Management & Tools Business Case Communication And Education Data Naming and Definition Information Sharing Model & Semantics Data Standards Management Data Stewardship Methodology Model 3 - Data Specification 5 - Data Security and Access Data Security, Data Storage, 5.1 Privacy, Confidentiality 5.2 Distribution, 5.3 and Protection and Sharing Data Lifecycle Management Data Capture, Validity And Integrity Data Audit 4 - Data Quality Prepare the Incremental Coordinate Capability, Incorporate Lessons 6.1 Implementation & 6.2 Architecture, Portfolio & 6.3 CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum Learned and Improve Transformation Plan Operations Management Data Stewardship Implementation Data Access, Retrieval, Usage, Backup and Recovery 22

23 An Generic Integrated Information Environment Source Data, Info Knowledge Clients, Partners and Operational and Decision Support Systems Data, Info Knowledge Services Data Stewardship Duties Generic Integrated Information Environment Information Access Enterprise Information Portal Access System Information Security Security, Privacy and Confidentiality Controls Operational Information Operational Information Store Archival Information Decision Support Information Data Warehouse Data Mart Data Mart Data Mart Data Mart Info Stores Document Based Info Archive Knowledge Base Rule Base Inference (Business Rules) Engine Information Specification Information Quality Data, Information and Knowledge Repository Data, Content and Knowledge Mgt System CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 23 23

24 Contextual Information Model Executive View Access Point Stakeholder Channel Government Department Resource Deliverable Event Client Program Need Activity Person CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 24 24

25 Enterprise Data Model :A Common Language Using a Common Data Sharing Service System 1 System 2 System 3 System 4 System X Local Semantics Local Semantics Corporate Semantics Corporate Semantics Corporate Semantics A Common Corporate Set of Semantics Enterprise Data Model For Sharing Amongst All Systems Integrated Data Environment Translation CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 25 25

26 Each Data Element has a Standard CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 26 26

27 Information Dependencies for Planning Phase 1 Phase 2 Phase 3 Phase 4 Citizen Need Deliverable Government Department Program Resource CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 27 27

28 Manage Data Elements ITIL Modules Problem Mgt Service Desk Function Change Mgt Availability Mgt Financial Mgt for IT Services Release Mgt Incident Mgt Service Support (User-Facing) Config Mgt IT Service Continuity Mgt Service Lvl Mgt Capacity Mgt Service Delivery (Customer-Facing) CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 28 28

29 Costs of Data Stewardship Conduct of All Activities Not a free ride!!! $26M/year in a large enterprise Will provide insulation against organizational and process changes Will enable integrated service delivery and reduce overhead Will provide universally accessible Enterprise Data Services CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 29 29

30 Next Steps Data Management Association DAMA writing the Data Management Book of Knowledge (Data Stewardship is an input) TOGAF 9.0 should address a discrete enterprise information architecture Threshold SOA at a cross-roads Client Server all over again or this time right SOA without Enterprise Data Services will become a mess Companies should become more information focused The Ideal State will never be reached Idea is to get as close as possible CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 30 30

31 We are Data Stewards. Resistance is futile. Fill in your Meta-Data. CGI th of July Open 2005 Group IT Architecture Forum January Open 2007 Group - Dan Diego IT Architect Forum 31 31

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