The Role of the BI Competency Center in Maximizing Organizational Performance

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1 The Role of the BI Competency Center in Maximizing Organizational Performance Gloria J. Miller Dr. Andreas Eckert MaxMetrics GmbH October 16, 2008

2 Topics The Role of the BI Competency Center Responsibilites within the BICC Case Study BICC Survey Next Steps

3 Topics The Role of the BI Competency Center Responsibilites within the BICC Case Study BICC Survey Next Steps

4 Business Intelligence Business intelligence is the use of information that enables organizations to best decide on, measure, manage and optimize performance to achieve efficiency and financial benefit. (Gartner, 2006) BI describes a set of concepts and methods to improve business decision making by using fact-based support systems. (Powers, 2003)

5 The BI Competency Center is a 1. central or virtual 2. cross-functional team (business, IT, analyst) 3. that is responsible for the strategy and effective use of BI 4. across the organization and to 5. change the mindset of the organizational leaders. 5

6 Exploiting BI by using a BICC Infrastructure & Processes BI Data Governance Business Value Data Strategy Steward & Ownership Data Architecture Policies & Processes Data Standards Business User Change Mgmt Metadata Management Technical Metadata Metadata Repository Business Metadata Data Sources Enterprise ecommerce Knowledge Management External Manual Entry EAI ETL Distrib. server Staging Data Warehouse Architecture ODS Core Data Warehouse Data Mart Extract Transform Load Data Cleansing Connect Transform and Route Connect Population Architecture Data Access Architecture End-User Access Reporting Ad-Hoc Query OLAP / Analytical Discovery & Mining Search & Navigation Portal Architecture Security Architecture Capacity Plan Transport Batch & Scheduling Audit Operations Architecture Error Handling Backup Archive Monitoring/Tuning Partially missing Often not covered at all 6 Source: Customer Case Study

7 Exploiting BI by using a BICC From project to process orientation Projects Project is driven by an IT implementation Processes Process is driven by business decision-making Each request has a start and end date Request are issued on-going and serviced until completion People are temporarily assigned for duration of the project People permanently available as long as function exists Performance is measured by on-time, on budget delivery at the right quality (scope) Performance is measured by meeting service level agreements and benefits realization 7

8 Exploiting BI by using a BICC Having the right people Business Integration Needs Requirements Business Processes User Interface Project & Program Management Technical Integration Query, Analysis & Reporting Architecture Data Modeling 8

9 Exploiting BI by using a BICC Changing culture & leadership mind-set Cross-organizational information is a must for effective management Value is gained through sharing (data, competency, communication) Data quality is a business issue The value from a coordinated approach (BI + BICC) can be financially beneficial 9

10 Topics The Role of the BI Competency Center Responsibilites within the BICC Case Study BICC Survey Next Steps

11 BICC Responsibilities 11

12 Topics The Role of the BI Competency Center Responsibilites within the BICC Case Study BICC Survey Next Steps

13 Business Intelligence Competency Center Industry Banking BICC Mission Get the right information to the right people at the right time Turn data into intelligence that everyone in organization can trust and use for more effective decision making Reporting lines Reports to Deputy CEO CIO in separate organization 13 Source: Customer Case Study

14 Main Reasons for BICC kick-off Improve the data quality and information consistency Build the common data dictionary and enterprise data model Align BI related projects and programs (CRMS, DWH, ALM, ) Coordinate the demand management in information processing Support of new Customer Intelligence Initiative Regulatory and Compliance requirements (MIFID, Basel 2, ) 14 Source: Customer Case Study

15 Responsibility splitting for metadata Data Warehousing Team Normalized Layer BICC Aggregation Layer Business Rules Business Units Reports & Analysis 15

16 BICU Org. Chart Step 1 Deliverables BI Strategy, Concept & Management. Data Stewardship (Data governance, Enterprise data dictionary) Metadata & Data Quality management 16 Source: Customer Case Study

17 BICU Org. Chart - Step 2 BICC Manager BICU Manager - intake & prioritization - requirements definition Chief Data Stewareda BI Data governance 1xP Analytical coordinator Advanced analysis - data mining - information preparation - ad hoc reports 1xP Knowledge officer, 1x P Technical consultant Education & Technology tools support -training - knowledge sharing - ad hoc tools support Current 7902 Information quality - manual adjustments - dimensions updating - data quality monitoring - inconsistency solution direction Part-time matrix team Metadata Management - data dictionary - mapping definition Deliverables BI Strategy & Concept & Management Data Stewardship (Data governance, Enterprise data dictionary) Metadata & Data Quality management BI solutions and projects quality assurance (+alignment) Advanced Analytics support BI Training & Communication 17 Source: Customer Case Study

18 BICU Org. chart - Step 3 Deliverables BI Strategy & Concept & Management Data Stewardship (Data governance, Enterprise data dictionary) BI solutions and projects delivery & Quality Assurance Metadata & Data Quality management Training & Communication Advanced Analytics support team Reporting support team coordination 18 Source: Customer Case Study

19 Topics The Role of the BI Competency Center Responsibilites within the BICC Case Study BICC Survey Next Steps

20 The Modern BI Organization Results from a global internet survey across 50 countries and 30 industries augmented with executive interviews May 2008 Gloria J. Miller, Maxmetrics & Dr. Thomas D. Queisser, Troy University 20

21 Benefits of the BICC 21

22 Topics The Role of the BI Competency Center Responsibilites within the BICC Case Study BICC Survey Next Steps

23 Some Best Practices -- Getting started with a BICC Talk to executives: what makes it important to them? BICC has to be initiated from the executive level Assign a business-oriented BICC Manager Communicate with all levels of people staff, business units, executives Define structure, responsibilities to fit organizational situation The BI Platform matters breath, depth great fit for SAS Deploy standards to simplify IT infrastructure Ensure shared accountability in business metrics between business units, IT, and BICC Include business, IT, and executives in governance processes 23

24 BI Strategy Assessment Survey Results BI Strategy 24

25 Thank you!

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