ST. THOMAS UNIVERSITY BUSINESS ADMINISTRATION DEPARTMENT BUS MANAGEMENT WRITING AND REPORTING FALL A7/14

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1 ST. THOMAS UNIVERSITY BUSINESS ADMINISTRATION DEPARTMENT BUS MANAGEMENT WRITING AND REPORTING FALL A7/14 Thursday 6:00-10:00 PM Instructor: Dr Paul D. Maxwell (305) Office Hours: Tuesday and Thursday: 12:00 PM 6:00 PM Also by special appointment Text and required Materials: O Rourke, James S. (2013) MANAGEMENT COMMUNICATIONS, Fifth Edition, Pearson/Prentice, Upper Saddle River, New Jersey ISBN: Harris, M. and Kunka, J.L.(2011), Prentice Hall Reference Guide, Eighth Edition, Prentice Hall, Boston, Massachusetts ISBN: Description: Effective methods of researching, writing and presenting case studies and management reports. This is a required first-term course for the MBA program.

2 Instructional Techniques: Guided lectures Assigned readings Group activities Case studies/class Presentations Research paper Interactive examination of current events Library Use: A specific research paper (minimum of 15 pages) will be assigned to utilize the data-base resources of the STU Library. Please review enclosed course documentation titled Guidelines for Team Case Presentation and Documentation to review defined learning outcomes. A class meeting will be devoted to a presentation addressing how to access and use STU data-bases. Course objectives: to enable each client to: acquire additional understanding of and ability to correctly apply the body of principles governing written English correctly; acquire a more meaningful appreciation of written communications as a key managerial instrument; acquire an appreciation of alternative writing styles to achieve specific management objectives; respond effectively to a variety of writing assignments in one s personal graduate program;

3 Course objectives (continued): acquire an understanding of, be able to internalize and employ the canons of professionalism, particularly learning for the sake of helping others; familiarize oneself with the best methods of using the Internet in all aspects of research; develop and improve individual speaking and presentation skills. Course student Learning Outcomes and assessment Outcomes Learning outcome Increase individual understanding of the communications process Improve individual ability to understand and employ the principles governing written English familiarize oneself with the best methods of using the Internet in all aspects of research Assessment Case studies Class presentations Class assignments Class presentations Research paper Class assignments Research paper Schedule of Activities and Assignments: Please see attached course schedule Guidelines: To be distributed in class.

4 CLASS SCHEUDLE Date Focus Chapter October 23 Course Overview Graduate School Expectations Communication Workshop Create Class Teams Cases and Chapter Presentations Discuss research Paper requirements, steps and schedule Read: Management Communications 1 Communication and Strategy 2 Individual Activity: Great West Casualty (pgs 17-19) Case analysis and documentation Appendix A Case Analysis Reference Guide: Chapter 2 Writing Processes Chapter 10 Research October 30 Review of Current Events Feedback from Communications Workshop Discuss: Great West Casualty papers due Discuss: Reference Guide, Chapters 2,10 Individual Activity: Starbucks (pgs 37-41) Case analysis, resolve issue raised by Questions #2 and #3 in analysis, and documentation Library: Data Base Workshop Research Paper Topic due via Safe Assign

5 November 6 Review current events Feedback from Data Base Workshop Guest Speaker: STU Writing Center Discuss: Starbucks Team Presentation: Communication Ethics 3 Discuss: Reference Guide Chapter 3 Writing for College and Career Chapter 10 APA et al Documentation ***Research Paper Topic Outline Due*** November 13 Review of Current Events Chapter 4 Speaking Film: Anatomy of a Presentation Class Discussion: Making Presentations Team Presentation: Case 3-3 The Tiger Woods Foundation (Pages 72-77) Case analysis, make sure Questions #1 and #3 are resolved in analysis and documentation Case 4-2 Preparing to Speak at Staples (Pages ) Case analysis, make sure Questions #2 a#4 are resolved in analysis and documentation Research assignment: Hofstede s Model of National Culture Form Survey Teams Prepare Questionnaires

6 Date Focus Chapter November 20 Review of Current Events Film: Business Communications - Writing Team Presentation Writing 5 Listening and Feedback 8 DVD: The Art of Listening Team Activity: Case 5-2 Carnival Cruise Lines (Pages ) Case analysis, make sure Issues #1 and #2 are resolved in analysis and documenttation Case 7-3 Facebook Beacon ( ) Case analysis, make sure Questions #1 and #3 are resolved in analysis and documentation Discussion of: Hofstede s Model of National Culture Survey Teams: Collect survey data November 27 THANKSGIVING NO CLASSES December 4 Review of current events Read and discuss: Reference Guide Chapter 4 Revising Sentences Chapter 6 Style and Word Choice Read: Nonverbal Communications 9 TEAM ASSIGNMENT Presentation of: What happens at my meetings?

7 Date Focus Chapter December 4 (continued) Team Presentation Intercultural Communication 10 Managing Conflict 11 Read and discuss: Reference Guide Chapter 8 Mechanics and Spelling Chapter 9 Multilingual Writers Team Activity: Case 8-3 Feed-back Exercise #1 (Page 248) Role play, case analysis and documentation, resolve issue raised by Question: How can this situation be resolved? ***RESEARCH PAPERS DUE*** December 11 Review of Current Events Team Activity: Case 10-2 La Jolla Software (Pages ) Case analysis, resolve issues raised by Questions #2 and #3 in analysis and documentation Case 11-1 Hayward Healthcare (Pages ) Case analysis, resolve issues raised by questions #4 and #5 in analysis and documentation Activity: Research Paper Presentations December 18 Review of Current Events Activity: Research Paper Presentations Course Summary and Conclusions

8 BUS673-4 BUSINESS ADMINISTRATION DEPARTMENT ST. THOMAS UNIVERSITY BUS 673 MANAGEMENT AND REPORTING CLASS GUIDELINES READING ASSIGNMENTS All reading assignments should be completed prior to the appropriate class meeting. Please bring your texts to each class. ATTENDANCE Attendance will be taken at each class; your attendance serves as an historical record. We have a limited number of scheduled meetings and a great deal of material to cover; every effort should be extended to attend every class. It is YOUR RESPONSIBILITY to acquire any information presented at a class that you could not attend. Always come to class, even if you are late. Excessive absences may well prevent successful completion of the course. STUDENT ABSENCES An occasion may arise when a student will be required to miss a class meeting. It is your responsibility to up-date your-self with respect to material covered in that class. Any assignments due at the missed class will be submitted as instructed, no later than the date of that class meeting. Materials will not be accepted after the fact. PARTICIPATION Each client is encouraged, indeed expected, to play an active role in our class. Your questions are relevant; your contributions and observations, particularly personal experiences, are invaluable. You will learn by doing participation is doing. In many instances a lack of participation will serve as a negative force upon final grades.

9 DEADLINES The ability to get tasks completed on time is a prime requisite for everyone s success. This is as true in our classroom as it is in the workplace. Assignments received past the DUE DATE will not be accepted. SMOKING The NO SMOKING RULE APPLIES in all classes. CURRENT EVENTS Management and business organizations are all front page: news. All printed publications, newspapers, magazines, journals, etc,. are outstanding sources of information concerning the use and abuse of management practices. You should make every effort to locate appropriate articles and bring them to our class for review. Each class will begin with a discussion of what is going on in the real world. CANCELLED CLASS In the event that any of our classes are cancelled, we will continue with the plan as outlined in the Syllabus. Assignments due for the Cancelled class will be due the following week; as well as materials for the next week. If a class is cancelled, we shall arrange a mutually convenient make-up meeting. ACADEMIC CODE OF CONDUCT Academic dishonesty is considered to be the representation of another s work as one s own, either directly or through complicity in falsification; cheating, plagiarism; facilitating academic dishonesty, or infringing on academic rights of others. Cheating is intentionally using or attempting to use unauthorized materials, information or study aids in an academic exercise. Plagiarism is intentionally or unintentionally representing the words or ideas of another as one s own in any academic exercise. Facilitating academic dishonesty is intentionally or knowingly helping or attempting to help another to commit an act of academic dishonesty.

10 COURSE EVALUATION An on-line course evaluation will be conducted during week #7 of the academic term. GRADING CRITERIA Great West 40 Starbucks 40 Research Paper 200 Team Case Project 100 Team Survey Project 20 Participation 100 TOTAL 500