Company Presentation Mein sicheres Zuhause. October 2012

Transcription

1 Company Presentation Mein sicheres Zuhause. October 2012

2 Portrait Our goal is to provide the best possible quality of life for the elderly and the opportunity to enjoy it.

3 Kursana is the leading private service provider of nursing and care for the elderly in Germany In and outside Germany, there are a total of Domizile, Residenz and Villa facilities whose 6,350 2 members of staff provide nursing and care services for around 13,600 residents. In 2012, turnover in Germany, Austria, Switzerland and Estonia will total 375 mill. 3 EUR. Kursana has 27 years of experience in the nursing and care market The company is a 100 % subsidiary of the Dussmann Group, a global service company with almost 58,000 employees and a turnover of 1.66 billion EUR The range of services includes: in-patient care, short-term care, residential units, serviced apartments, apartments with nursing care/ premium care, independent living Care facilities are the main focus of Kursana s activities (Kursana Domizil) 1 incl. new facilities under contract and Italy 2 full-time employees incl. services, 3 turnover without Italy

4 Founded 1985 Companies Kursana Residenzen GmbH Wohnstift-Betriebsgesellschaft Kursana Care GmbH Kursana Social Care GmbH Kursana Seniorenvilla GmbH Kursana - und Betriebsgesellschaft mbh Kursana Wohnstift gemeinnützige GmbH Wohnstift Fürth GmbH Headquarters Managing Directors Berlin Jörg Braesecke (Chief Managing Director) Ulf Bieschke Matthias Sommer

5 Countries Kursana Group Facilities Kursana Facilities: Germany Italy Austria Switzerland Estonia Germany, Austria, Switzerland, Estonia, Italy Kursana Group beds/ apartments 13,600 Facilities in Germany 75 Domizil facilities 10 Residenz facilities 8 Villa facilities 3 facilities for the disabled Kursana Group employees (full-time employees incl. services) 11,298 places 8,261 places 1,986 places 984 places 67 places 6,500 1 Care provided by Dussmann Service Italy 2 incl. new facilities under contract

6 Jörg Braesecke (Chief Managing Director) Born: 1966 Studies: Economics Degree: Diploma Marseille-Kliniken AG 1995 Acting director of controlling 1997/99 Division Manager, group controlling 2000 Power of Procuration 2001 Representative of the Executive Board, responsible for the care division Executive Director of 45 facilities for the care of the elderly and the disabled, turnover 140 mill. EUR responsible for controlling, state subsidies, personnel, legal matters, pre-opening, construction, quality management, strategy & expansion Since 2003 Kursana Residenzen GmbH Head of Finance 2004 Executive Director 2007 Member of the Executive Board Dussmann Stiftung & Co. KGaA

7 Ulf Bieschke Born: 1972 Training: Commercial Administrator REWE Zentral AG 1993 Controlling 1996 Area Manager, Wholesale Controlling AXA Colonia Finanzberatung GmbH Controller and Assistant W.I.S Security Services Controller Marseille-Kliniken AG (Hospitals) Head of Controlling, Nursing Division Since 2004 Kursana Residenzen GmbH Head of Controlling 2005 Financial Director (Procura) 2007 (in addition) Managing Director International Responsible for Austria, Estonia 2008 Managing Director Kursana Germany & International

8 Matthias Sommer Born: 1970 Studies: Health Insurance Administrator AOK Health Insurance, Winsen (Luhe) Innungskrankenkassen Winsen (Luhe) / Schwerin Innungskrankenkassen State Confederation, Lower Saxony Innungskrankenkasse Stade Vice Board Chairman / Member of Executive Mgt Vitanas GmbH & Co. KGaA 2000 Division Manager 2003 Managing Director Since 2008 Kursana Residenzen GmbH Managing Director Kursana Germany

9 - Company Principles As a company which manages facilities for the elderly and the disabled, we operate high-quality nursing and care services and attractive, viable residential models thereby making a social and sociopolitical contribution to community development. We provide premium-quality services and a secure home for the residents in our care. Everything we do reflects our respect for each individual, for their personal biography and for their need for selfdetermination. A high quality life is offered by enabling individuals to take an active part in society inside and outside our facilities. We stand for high standards of care and nursing services which are constantly optimized. Committed employees, the high quality standards of associated companies (Dussmann Service) and longterm partnerships ensure maintenance and continuous improvement of our quality standards.

10 - Company Principles Motivated, well-qualified employees are the basis of our success. Every individual member of staff makes a contribution through his or her work. We promote personal and professional development through systematic initial and further training which is the guarantee for the maintenance of high quality standards in the future. Esteem and acceptance characterize our dealings with one another. We encourage open dialogue between staff, residents, relatives and all other partners in order that their experience and knowledge can be deployed for the benefit of the whole community. A balanced relationship between quality, cost and performance together with professionalism and a sound financial basis, ensure long-term security for our residents and our personnel. Through new facilities and residential models, we continue to grow, providing new jobs and perspectives in many different regions.

11 - Care Principles Promotion of individuality and self-determination is the basis of our approach. Our measure of quality is residents satisfaction. We contribute to society through professional care and business acumen. The key factor is motivated personnel, for whom concern and respect are the basis of communication with residents. We maintain and improve the faculties and skills of residents through active, supportive care. With foresight and a proactive approach, we provide a safe environment and a better quality of life. We encourage independence, ensure a secure environment, and provide support this is the basis of our care philosophy. We respect the personal identity and background of every individual.

12 - Care Principles As employees, we participate in further education and training in order to assure personal and professional development and to meet the highest quality standards. Our nursing and care concepts incorporate the recognized principles of nursing science. Achieving a good quality of life for residents is only possible if there is a relationship of trust and cooperation between family members and caregivers. We cooperate as partners with other professional groups. Recognition of achievement, team spirit, and friendliness characterizes our dealings with one another. personnel are conscious of their roles as examples and are characterized by a sense of responsibility and openness.

13 Company Dussmann Stiftung & Co. KGaA Kursana Residenzen GmbH Wohnstift-Betriebsgesellschaft Dussmann-Service Kursana Care GmbH Kursana Social Care GmbH Kursana Seniorenvilla GmbH Kursana - und Betriebsgesellschaft mbh Kursana Wohnstift gemeinnützige GmbH Wohnstift Fürth GmbH

14 Brand and Organizational Dussmann Stiftung & Co. KGaA Kursana Seniors center Care for the Elderly Assistance for the Disabled Kursana Senior s center Residential Service for the Elderly Premium Accommodation and Care

15 Brand and Organizational Dussmann Stiftung & Co. KGaA HEADQUARTERS Berlin: Operations Quality State Subsidy Accounting Controlling Construction & Real Estate Marketing & Sales Personnel Strategy Pre-Opening Expansion Financing Purchasing IT

16 Number of places ,000 9,400 10,500 11,200 12,600 13, / /11 Acquisition of hospitalia care Acquisition of Sunrise Domizile

17 Kursana employees (full-time employees incl. services) ,800 4, ,500 4, , , / /2011

18 Germany Kursana Residenz Kursana Villa Kursana Domizil (for the elderly) Kursana Domizil (for the disabled) Facilities under construction/in planning

19 Austria Estonia Switzerland Kursana Residenz Health Center Kursana Domizil (for the elderly)

20 Kursana Domizil Portrait Kursana Domizil Nursing and Care for the Elderly Long-term in-patient care, respite and short-term care, daytime care Facilities with modern, functional furnishings and a welcoming ambience Manageable facility size with residents Restaurant, common areas, foyer, therapy kitchens, many terraces and balconies, kiosks, quiet rooms Special residential areas for residents suffering from dementia Comfort residential areas with special furnishings Residential group concept

21 Kursana Domizil Portrait Attractive grounds, special gardens for residents suffering from dementia More than 80% single rooms Large rooms (minimum requirement is 12 m 2, often much more than 18 m 2 ) En-suite, generously proportioned shower and bath Own furnishings can be integrated First class interiors Wide, almost floor-level windows Double rooms for couples In-house kitchen providing freshly cooked daily meals

22 Kursana Domizil Portrait In-house hairdresser Various therapy and care programs Pets are permitted Varied event and cultural program Health care cooperation partners Open facility with social networks Integration into the activities of the local community

23 Kursana Domizil Portrait Kursana Domizil Care of the Disabled and Mentally Ill: Special furnishings, kitchen/living rooms, therapy rooms Generously proportioned gardens with protected areas Support and assistance programs that provide daytime structures Programs for mental and emotional wellbeing Individual support and assistance of day-to-day life competency Special leisure programs and events

24 Kursana Residenz Portrait Kursana Residenz Residential Service and Care Hotel character Apartments with pantry or kitchen A wide scope of services are included in the price e.g.: 3-course menu cleaning service wide ranging activity and cultural program personnel on call 24/7 Nursing provided in apartments or in residential care areas

25 Kursana Residenz Portrait First-class communal facilities e.g. library, restaurant, café, foyer with reception, in some facilities swimming baths In-house kitchen providing freshly cooked daily meals Discerning and varied event and cultural program Leisure and activity program to maintain physical fitness 24-h nursing and care by qualified in-house personnel Day care for residents suffering from dementia Service & advice: from janitorial to social support

26 Kursana Villa Facilities Portrait Kursana Villa Premium Accommodation and Care Stylish, classical villa or town-house architecture in a first-class, central residential location Customized premium care in apartments First-class, comfort residential section for dementia patients Many communal facilities: generous lobby/ lounge with gallery, comfortable rooms with fireplace, elegant restaurant, private dining room, event rooms, bistro, hair dresser, safeguarded verandas, garden with sun terrace

27 Kursana Villa Facilities Portrait Elegant interiors with warm colors and graceful design, elaborate drapery, many other attentive accessories Private, family atmosphere with extensive, outstanding services Exquisite restaurants with refined dining culture An extremely varied, first-rate cultural and event program An unusually high number of care personnel enables customized and personalized nursing and care and intensive individual therapy A demanding dementia concept

28 The Range Portrait In-house kitchen providing freshly cooked daily meals Innovative catering concept (Dussmann Service) First-class, balanced and varied nutrition Good plain fare, regional dishes and culinary specialties Integration of medically prescribed dietary needs Support services for all parts of daily life Cleaning Laundry Janitorial Advice and social support and much more...

29 Quality Ziel Portrait Leistungsspektrum Fazit Central quality management, regional quality assurance officers and project managers Control through defined quality standards Internal audits for quality inspection and optimization Know-how transfer through staff training Own Kursana academy for continual further training Contract partner of all health and nursing care insurances

30 Quality Portrait External Quality Assurance: Quality audits of Kursana care facilities and ambulatory care by the health insurance medical service (MDK) have resulted in an average rating of 1.2 (on a scale from 1 to 6) (status: September 2012) Quality certification by TÜV Rhineland Extremely high rating by consumer magazine Stiftung Warentest Survey of family members together with the university of Osnabrück

31 Kursana Portrait of services Kursana is the leading German private service provider of nursing and care for the elderly 27 years of experience Kursana operates in a secure future market Kursana has established a brand name which is associated with high standards of quality, customer orientation, social commitment and efficiency Modern, comfortably furnished buildings with modern equipment Central quality management, regional quality assurance officers and project managers High quality standards tailored to clients needs Modern therapy concepts and total service orientation Confirmation of quality standards through TÜV certification MDK ratings confirm high standards of care

32 Kursana Portrait of services High occupancy Professional management information system Kursana has its own academy for initial and further training High synergy levels due to lean central structures Kursana is a subsidiary of the Dussmann Group, a global multiservice provider which ensures a sound economic basis The group is also a provider of cleaning and catering services, allowing each division to concentrate on its core competence Dedicated operator of care facilities, no real estate holdings

33 Kursana Portrait of services More than 13,600 residents feel safe and secure, a fact of which our employees are proud. Kursana Residenzen GmbH Headquarters Mauerstraße Berlin Fon + 49 (0) 30 / Fax + 49 (0) 30 / kursana@dussmann.de Internet: