SUBJECT: Information Technology Disaster Recovery Plan

Transcription

1 SUBJECT: Information Technology Disaster Recovery Plan The Circumstances The Louisiana Delta Community College Disaster Recovery plan will be invoked after an incident which has impaired or disabled the use of workstations, servers or networks managed by Louisiana Delta Community College Management Information System and Information Technology. This plan will be put into effect when directed by the Chief Information Officer. Levels of Recovery There are two different recovery processes based on the disaster and damage that might have occurred. Partial recovery partial data recovery such as single or a few files or folders, accounts, data sources and website contents. Full recovery complete recovery of student database, staff , network file storage and web site contents. Data Back Up Items The Louisiana Delta Community College Management Information System and Information Technology department uses the Symantec Backup Exec backup system ( with Dell Power Vault 124T LTO3 auto loader tape backup system ( to back up the following items: The Louisiana Delta Community College Student SQL Server databases. The LaDelta.edu website, it s contents including all the sub pages such as student activity pages and student club pages ( ) The My.LaDelta.edu LDAP server for the student system. The Intranet.LaDelta.edu website and its contents which serves as the Intranet for Louisiana Delta Community College. This site includes the Student Information system which is the user-interface for the Louisiana Delta Community College Student database The Louisiana Delta Community College Microsoft Exchange system which serves all the Louisiana Delta Community College staff and full time faculty s. Page 1 of 5

2 The Louisiana Delta Community College Network Storage data contents which includes work documents. The Louisiana Delta Community College financial files such as Quick Books backup files and Microsoft Excel files Backup Procedure Full backups are performed weekly on Friday beginning at 9 pm. Differential backups (files that have changed since the last full backup) are performed Monday through Thursday beginning at 9 pm. The back up procedure is done by combination of the Symantec Backup Exec for all of the server back ups and network files, Symantec Backup Exec Exchange Agent for the Staff Exchange server and Symantec Backup Exec Open File Agent for SQL Server databases. Every Friday the MIS/IT Department will place weekly full back up tapes at offsite storage, which is secure and environmentally controlled. The three most recent weekly sets will be stored in this location. Any individual s work related data should be stored on a user s network drive (commonly called X drives) which will be backed up according to the backup procedure. Recovery Procedure In case of a disaster the MIS/IT department will implement the recovery procedure tasks applicable to that event. Operations Recovery Tasks include: Coordinating hardware and software replacement (ex. PeopleSoft, Windows, and Office) with the hardware and software vendors Retrieval of back up media and work documents which were placed on network storage drives (example X drives ) Coordinating recovery of network communication Server System Recovery The Server System includes all the Louisiana Delta Community College servers, student database, all the websites that are hosted by LDCC web servers, web site contents and network storage which includes staff, and faculty work document folder Page 2 of 5

3 data; server based academic program data and contents and other institutional and research data that might be placed on shared server based network drives. Tasks includes: Obtain approval for expenditure of funds to replace or add equipment as needed Coordinating software replacement with software vendors Reestablish network infrastructure and communication to Internet and Local Area Network Coordinating recovery of network storage data, student database, web site and web site contents from offsite back up tapes Reinstating server configurations and network equipment profiles The Library and other Grant Funded System The Louisiana Delta Community College library and other grant funded system s recovery plan will be followed according to each grants rules and regulations. Page 3 of 5

4 Dell Severs Server Equipment List as of Revision Date System Type System Description Service Tag Contract Type PowerEdge 2500 Pluto EastGate 2SPVM01 NBD PowerEdge 2950 Tiny 5NW52D1 GO PowerVault 124T LTO3 400/800 BXGNRG1 NBD PowerEdge 1750 RamJet-Development 23PW051 4HR PowerEdge 1750 Optimus 42PW051 4HR PowerEdge 2950 Clutch BCQDVH1 NBD PowerEdge 2950 Jetfire DJQNRF1 NBD PowerEdge R710 Skidz 36NCWL1 Gold 4HR/3Yr PowerEdge R710 Venus 56NCWL1 Gold 4HR/3Yr PowerEdge R710 Phoenix 26NCWL1 Gold 4HR/3Yr PowerEdge R710 Exchange 5RGYJM1 Gold 4HR/3Yr PowerEdge R710 Ironhide 16NCWL1 Gold 4HR/3Yr PowerEdge R710 Mudflap 46NCWL1 Gold 4HR/3Yr Page 4 of 5

5 Acknowledgments We gratefully acknowledge ideas and contents taken from the following disaster recovery plans: Louisiana Community and Technical College System Management Information System and Information Technology for Information System Security Policy. Louisiana Community and Technical College System Management Information System and Information Technology for PeopleSoft Implementation Plan. Louisiana State University Eunice Office of Information Technology for Information Technology Disaster Preparedness and Recovery Plan. The Louisiana State University at Eunice OIT plan acknowledged the following plans: o Baylor University Center for Computing and Information Systems Disaster Recovery Plan CSD0247, CAUSE, Baylor University, May 25, 1988 Page 5 of 5