Example of Technological and Methodological Mail Support in Unchain Project

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1 Centro Metid Milan, 23th February 2011 Example of Technological and Methodological Mail Support in Unchain Project In this document are included some examples of technological and methodological support mails among Centro METID and the Unchain partnership. The first type of mail belong to Centro METID (Admin: Technical Help Desk or PM) in reply to requests of the partnership for technical assistance on the use of e- collaboration tools. The second type of mail are examples of mail sent by Unchain Project Manager of Centro METID to Unchain participants to give them the necessary methodological support when introducing new e-collaboration tools, proposing e-collaboration activities, etc. Table 1. Technological Support Example 1 Da: Admin Metid Inviato: sabato 28 febbraio A: 'Ruth Hartmann' Oggetto: R: username/ password wrong Dear Mr Ruth, we have correct the problem with your account. Admin Mr Galal's account: username: Ruth password: Ruthha Da: Ruth Hartmann Inviato: sabato 28 febbraio A: Oggetto: username/ password wrong Dear Administrator, With the username and password you gave me I cannot log in into the unchainvu.net. Given username: Ruth Password: Ruthha Thank you, Best regards, 1

2 Example 2 Ruth Hartmann Coordinator of International Affairs Heliopolis University (under establishment) Inviato: lunedì 27 settembre A: 'Sibylle Braunneg' CC: Oggetto: R: Dear Sibylle, our staff has made the changes requested (some of them were already made in the past months) We have also checked as eacea the ony address that we have received to include in the all mailing list is the one you wrote in your mail: Eva.VALLE- Nicoletta Da: Sibylle Brauneeg [mailto: Inviato: venerdì 24 settembre A: Oggetto: Dear Colleagues at Metid, Please delete from the list insert the new address for Gianluca Valentini and insert and please tell me, who is on the list. Sibylle Example 3 Da: Manal A. Abdel-Fattah Inviato: martedì 12 gennaio A: Cc: Galal Galal Oggetto: RE: R: UNCHAIN meeting room Dear Gianfranco, 2

3 I've tested it now and it works. Many thanks. Best regards, Manal From: To: CC: Subject: R: UNCHAIN meeting room Date: Tue, 12 Jan :24: Dear Manal, now it works; let me know if all is ok. Thank you. Best regards Gianfranco Da: Manal A. Abdel-Fattah Inviato: lunedì 11 gennaio A: Nicoletta Tempus Cc: Galal Galal Oggetto: UNCHAIN meeting room Example 4 Dear Nicoletta, I hope that this finds you well. I ve tried several times to access UNCHAIN meeting room using my , but I failed. I ve used: user name: password unchain09 Would you please help me to solve this problem? Best regards, Manal Da: Admin Metid Inviato: giovedì 16 luglio A: 'Messaoudi Najat Oggetto: R: IT infrastructure Dear Mrs Messaoudi, regarding your question, the first important thing is that of course you can not exceed the budget for the purchasing of IT equipments fixed in the Tempus Contract for Hassan II University (you can check this with the coordinator of Unchain). As regards our indication, we can say that the lab should have a minimum of 5 to a maximum of 20 PCs, to be used for Unchain e-collaboration activities; probably the best would be to have at least 8/10 PCs. As regards the specification please refer to: 1) the document "HW-SW configuration" here attached that you find also in the wiki: 3

4 2) to the report of the visit to Hassan II University also attached and available in the wiki: _WP_5.1_Visit_to_MEDA_Universities/05_-_Reports_Visit_to_MEDA_Univ. You can refer then to these 2 documents and compare what you already have/you can use for the Unchain lab (you don't need to purchase) and what you don't have (you need to purchase). The result is to have an Unchain lab with the characteristics indicated in the documents within the end of the year. We will be available to give technical on line assistance in the process of creating the Unchain lab according to these indications. Please don't hesitate to contact us for any further assistance Admin METID Da: Messaoudi Najat [mailto: Inviato: mercoledi 15 luglio A: Oggetto: IT infrastructure Hello I am preparing the specifications for the acquisition of hardware and software to unchain and I want to know if there are limitations to the amount of material to take or does it to depend on the lab unchain of each university. best regards Example 5 Najat MESSAOUDI Présidence Université Hassan II Casablanca Inviato: venerdì 22 gennaio A: 'Manal abd el kader' Oggetto: R: UNCHIN mailing list dear Manal, you have been included in the mailing list Nicoletta Da: Manal A. Abdel-Fattah Inviato: giovedì 21 gennaio A: Nicoletta Tempus Oggetto: UNCHIN mailing list Dear Nicoletta, 4

5 would you please add me to the Unchain Project mailing list. Best regards, Manal Table 2. Methodological Support Example 1 Inviato: mercoledì 18 febbraio A: Sibylle Braunegg Emanuela Colombo Gianluca Valentini Conti Giuseppe Scislowski Chiara CC: susanna sancassani Bruno Aliprandi Oggetto: UNCHAIN: EU MEDA VIRTUAL ENVIRONMENT Dear partners, we have completed the process of creation of the first nucleus of the Unchain EU MEDA Virtual Environment! As already mentioned, this is just a first part of it that will be updated during the whole project by other new tools for synchronous and asynchronous collaboration. Please note also that the virtual environment is a Wiki and it is created for our partnership, therefore it is made also thanks to your own contribution; you can edit pages (except the ones where you read at the top right "Webadmin only"), you can upload files, add your comments and everything else you would like to share among the Unchain community. You can go directly to the Virtual Environment to this link: To view all the pages of the Wiki you have to do the log in because only partners can do the login and see the internal documentation of the project (this is the reason why we asked you to provide us with names and of people you want to access the wiki) You will receive via mail in the following hours the data to do the log in. For any problem you should have about log in procedure please contact the help: 5

6 You can also go to the Virtual Environment from the Unchain Website clicking in the menu "EU Meda Virtual Environment" To start we would like to ask you to please add your profiles in the Unchain Group page in the Wiki We thank you en advance for your kind cooperation and... enjoy your wiki! Example 2 the METID Centre - Politecnico di Milano Unchain Team Inviato: mercoledì 29 aprile A: 'Unchain Project' Oggetto: Unchain: important clarification: NEW LIVE MEETING TOOL available in the wiki for Unchain Partners Dear All, we write you to give you an important clarification about the Google Calendar procedure to book the Unchain Virtual Meeting Room in Adobe Connect and to access to Adobe Connect itself (see previous mail, below) To access to the Google Calendar, that you have to use to book the Live Meeting Sessions, there are 2 different cases: 1) users that already have a Google Docs account: you can open the Google booking Calendar using your Google Doc account data already existing; You will receive only one mail from Metid It Staff (Lino Scalabrini) that invite you to add the Google booking Calendar to your Google Doc account: follow the instructions included in the mail 2) users that don't have yet a Google Docs account: you have to use the following data to open the Google Calendar: username: address used in the wiki account password: unchain09 - You will receive a first mail, follow the instructions to activate your Google Doc account - You will receive a second mail from Metid IT staff (Lino Scalabrini) that invite you to add the Google booking Calendar to your Google Doc account: follow the instructions included in the mail. IMPORTANT: to access the Adobe Connect Live Meeting System you have to use the following log in data: username: password used for the wiki account password: unchain09 For all these procedures, you find all the instructions in the wiki: Pg 12 Live Meeting and subpage For any technical problems or further information you should need, please contact the help: 6

7 Example 3 Thanks a lot for your kind attention, Inviato: mercoledì 16 settembre A: 'Unchain Project' Oggetto: UNCHAIN:Unchain Forum: new e-cooperation tool available Dear Partners, we read with interest the last exchange of mail on the topic "relevance of the requirements engineering" posted to this mailing list and we are glad that everybody is taking full advantage of it. However - in the perspective of continuously improving the offer of e-cooperation tools in Unchain project - we would like to introduce the use of a new communication tool particularly suitable to enhance the discussion and exchange of opinions: the Forum. We have therefore created the Unchain Forum, where you can give your contribution, discussing on several project subjects, adding your comments and proposing also new topics of discussion. In this way, you have a new tool to exchange your opinions on several arguments, while you can continue to use the Unchain Mailing List for more general information and communication about project activities. As usual, all the details and instructions are available in the Wiki, Pg 15-Forum: To start to use the Unchain Forum, please follow the steps included in the Wiki: - First complete the Membership Application Form (you find the link in the Wiki); - Then wait for a mail from the Wiki Administration that confirms you, within a few days, the membership approval; - Finally log in with your data to the Unchain Forum (link in the Wiki) and start to enjoy the discussion Would you like to be always up-to-date on new comments, topics and discussions added to the Wiki? Just subscribe to the notification service: you find all the explanations in the Quick Start Guide Page of the wiki: The Quick Start Guide shows you also the main functionalities of the Forum; then if you need further assistance, please contact the Help: 7

8 Example 4 Thanks en advance for your cooperation, Inviato: giovedì 10 giugno A: 'Unchain Project' Oggetto: mailing lists Dear Unchain group, we would like to inform you that we have created, as requested, 2 additional mailing lists: - : this mailing list is composed only by Unchain chairholders - : this mailing list is composed only by all the Unchain partners The already existing is going to be used from now only to send communication that can be of interest not only for partners but also from other people external from the project (as for example Unido people etc.) Communication of interest only to be partnership will be then sent to the ; list and communication only for chairholders to the mailing list You find these information also in the wiki. _mailing_list/additional_mailing_lists We hope everything is clear, for any further information you can contact also the coordinators that, at coordination level, have promoted the implementation of these additional mailing lists. Thanks for your collaboration, Example 5 Inviato: martedì 21 settembre A: Oggetto: follow up e-collaboration training Dear Unchain Chairholders, in the process of analyzing the results of wp5 activities we would like to ask your 8

9 feedback on a specific aspect of the e-collaboration training that your staff have already experimented (wp5.3) In particular we would like to know if the training has been useful to your universities to support the creation of a network with the enterprises, this in fact was one of the goal of the training. Please complete the on line survey that you find at the following link, this would take only 3 minutes of your time and we need this information for reporting reasons. Here you have the link to the survey: We also invite all of you that still don't have completed the on line survey of evaluation of the e-collaboration training to complete it as soon as possible because the result of this survey will be used also for reporting reasons Thanks en advance for your collaboration, 9

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