A Blueprint to the Future of Managed Services Direction of Managed Services with Cloud Initiatives

Size: px
Start display at page:

Download "A Blueprint to the Future of Managed Services Direction of Managed Services with Cloud Initiatives"

Transcription

1 A Blueprint to the Future of Managed Services Direction of Managed Services with Cloud Initiatives Key Takeaways Economic pressures and the new expectations of users, which are being driven by the growth of the consumer mobility market, are convincing IT organizations to change their virtualization and cloud mix. Consequently, service providers also need to respond. EXECUTIVE SUMMARY Businesses of all sizes are under pressure to reduce spend on IT and are turning to virtualization and cloud computing 1) to ensure always-on, always-available secure networks; 2) to address costs; and 3) to increase their productivity. Although cloud is gaining traction with businesses, they do have concerns and are evaluating security and performance standards associated with mission-critical applications in the cloud. In spite of these concerns, economic pressures have created IT initiatives for cloud, and it is estimated that 7 to 30 percent of IT spend will be on cloud initiatives by This evolution creates pressures for service providers. They now need to decide what offerings they will deliver: mission critical, on-premise applications requiring security versus cloud offers such as unified communications (UC) and collaboration. In this paper, ACG Research identifies the IT issues facing enterprises, small and medium businesses (SMB) and their business challenges. We provide solutions, such as managing services that offer virtual collaboration, communications and conferencing, to remove obstacles to business communications. We take a deeper look at a managed service suite of on-demand differentiated services that leverage the new Cisco ISR Generation 2 (ISR G2) Routers. Move from CPE to networkbased model Independent access infrastructure is driving virtualization. Cloud-based services have emerged as natural evolution. Reliable and secure access to mission-critical apps. Managed security is critical for enterprises Because of high cost of internal managing and monitoring. Standalone systems and internal IT can no longer keep up with threat landscape. 1 Sand Hill Group

2 TABLE OF CONTENTS Migration and Trends...3 Challenges and Drivers...4 Pain Points and Considerations...4 Solutions to Remove Issues of Cloud Migration...5 Cisco Borderless Network Solution...6 Solving business issues... 6 Business Challenges: Technology Answers...7 Conclusion...8 ACG Research w ww.acgresearch.net 2

3 MIGRATION AND TRENDS Enterprises and SMBs are transitioning their IT services from traditional internal services to business value enablement. Although cost and service levels are still important within an IT environment, ensuring that the infrastructure is optimized to deliver the appropriate level of value is now a top criteria. Enterprises and SMBs expect more productivity but lower costs from their IT and are investigating solutions that will reduce their OpEx and allow them to focus more on the strategic business initiatives they are selling and less on their infrastructure and applications. Businesses realize that they Size of Market Cloud services will reach $225.5 billion in the next 5 years. Global Industry Analysts Cloud will represent 7% to 30% of enterprises IT budgets by Sand Hill Group Enterprises will cumulatively pay $112 billion on SaaS, PaaS and IaaS over the next 5 years. Gartner 51% of companies use some form of cloud computing. Mimecast need more outsourcing, advanced technology, new applications, and advanced security features to keep up and meet clients growing productivity requirements. They also realize that they must simplify solutions and reduce the management of multiple builds and platforms, which is causing issues with training, interconnection, updates and management. Increased volume and network complexity require service providers to architect, operate and manage networks very differently. Business users, which have been influenced by social networking, YouTube and the growth of mobility application use, expect new offerings, which often introduce sophisticated security issues and threats. Although enterprises and SMBs more often maintain mission-critical or highly secure applications on premise, increasingly, the migration of network-based investments is outstripping on-premise or CPE spend with network growing at 27 percent CAGR and CPE declining to 13 percent CAGR (the migration of premise-based versus network-based products is measured quarterly in aggregate). Although service providers are taking advantage of this growing trend to outsource, out-task and virtualize offers in cloud offerings, trends indicate that security and application performance are the main service level agreement (SLA) issues or obstacles that service providers must address to ensure the transition to cloud-only with thin-client access solutions. Security has to not only evolve to adapt to a fluid and diverse mobile workforce but also to account for the proliferation of devices, application visibility and control, which have become more sophisticated to manage. Compounding these issues is competition from traditional and nontraditional players (SPs) and the increase in managed service provisioning by the value added reseller (VAR) market. ACG Research w ww.acgresearch.net 3

4 CHALLENGES AND DRIVERS With video and connectivity putting significant pressure on networks and bandwidth requirements, more IT departments are investigating cloud (although currently in the discussion phase in most businesses but definitely a priority) as the solution to manage the growing complexity of their network environments. However, companies adopting traditional services will have to have a bridge to new services as they become available. One of the biggest transitional challenges for organizations will be 1) identifying those specific parts of their business operations that will prevent them from moving forward effectively and 2) planning how to migrate their existing services to embrace cloud services as they are adopted. Consequently, they are turning to and leveraging service providers expertise in cloud. However, they are demanding that service providers address security and application performance, which are their main service level agreement (SLA) issues or obstacles that must addressed to ensure their transition to cloud-only with thin-client access solutions. This places additional pressure on service providers, for example, do they have flexibility in billing systems and are they able to migrate to an environment where SAAS like models are a requirement to provide a more competitive IT environment? If an MSP acquires a new client with 100 workers, does it have the flexibility in its financial model to allow for a per employee IT charge? What will this necessitate in terms of operational changes? For providers to maintain differentiation in this market and successfully outsource cloud or virtualize, they must demonstrate capability and consistent coverage and develop an account team that has expertise dealing with the migration issues (security and performance, specifically) and SLAs of the new business. Must-have table stakes for customers migration to service providers outsourcing or virtualization opportunities include: Consolidation and Optimization Operational Readiness Operational Framework Cost Reduction These criteria although important are not as critical as a value offering that delivers differentiation so compelling for the customer s productivity or impact in the market that the must-have basics is viewed as less of a requirement than the value offering. PAIN POINTS AND CONSIDERATIONS The following are pressures that service providers must address for successful migration to cloud: Address security in relation to any cloud-based application Consolidation of features inside of network products (mid to large-sized organizations) Establish 24x7 network ecosystem that are accessible by multiple users, such as partners, employees, customers and vendors Produce cost reduction opportunities within customers IT infrastructures ACG Research w ww.acgresearch.net 4

5 Service customers that have significant mobile workforce remotely using applications Service enterprises with remote offices and home office employees Provide video-enhanced content to customers, employees and partners Lower total cost of ownership (TCO) through energy efficiency and IT efficiency Deliver trusted seamless wired and wireless access from any device from any location Develop and deliver easy-to-deploy and integrate products/services into the current network infrastructure Establish requirements that include easy operations and management that support current networking, quality of service and security policies, monitoring and application response time management Ensure minimal downtime Establish a foundation capable of supporting application, unified communications, video and collaboration delivered from the cloud Support customers, employees and vendors that are geographically dispersed Allow increased access : o From any device (corporate approved or employee owned) o To any application (corporate, private or public cloud) o From anywhere (public, remote office, partner or home sites) SOLUTIONS TO REMOVE ISSUES OF CLOUD MIGRATION To support the growing expectations of users, cloud computing technology features must: Mobility: Consistently cover WLAN in branch and add applications such as voice or video, n, Public Hotspots, 3G/4G, IP Sec and SSL VPN access, etc. Security: 1) Meet compliance and regulatory for security monitoring and segmentation; 2) add infrastructure to support firewall, IPS and VPN; and 3) support existing security policies. 4) deliver consistent security to users from wherever they connect (in office, rooming users) Wide Area Network: 1) Improve application performance, minimize WAN bandwidth expenses; 2) consolidate maximum number of branch IT components to reduce device footprints and operational costs; 3) reduce branch IT costs through centralizing servers, storage and networking equipment into single data center; 4) improve remote employee productivity by ensuring local LAN like application performance. When moving to cloud, enterprises and SMBs must take into account the platforms they are currently deploying and if these meet customers requirements. They must also establish metrics to evaluate vendors and which of their solutions should be deployed as part of ongoing capacity planning. Service providers leading their customers through the process of investing and migrating toward new platforms must identify at the onset the following criteria: ACG Research w ww.acgresearch.net 5

6 Number of vendors used today for network Evaluation Question Mobility Security WAN 24x7 network accessibility by employees, customers, vendors and partners The need for cost reduction Remote application usage by mobile workers Remote offices and home worker accessibility Video-enhanced content required Energy reduction initiative Secure wired and wireless access for customer, employees, vendors and partners Easy to deploy and integrate with current investments Easy operations and management (quality-of-service, etc.) Minimal downtime Infrastructure growth for unified communications, collaboration and video Geographically dispersed customer, employees, vendors and partners Support any application from anywhere to any device CISCO BORDERLESS NETWORK SOLUTION Cisco Systems offers a new generation of integrated service routers that efficiently deliver managed services across the network. Cisco s Integrated Services Routers Generation 2 (ISR G2) offer a feature set that meets the performance requirements for the next generation of WAN, network, LAN, voice, security, application peroformance and optimization services to enable the cost-effective delivery of high-definition collaboration at the branch while providing the secure transition to cloud and virtualized network services. Solving business issues Servicing employees in branch and remote offices and cost-effectively addressing space, applications and technologies to support these workers are challenging for IT departments. Cisco s new generation of routers offers a revolutionary way to make the remote office more productive, more collaborative and more operationally efficient by supporting a new platform for delivering managed services. These new services address virtualization and distributed cloud to enable remote workers: Delivers next-generation WAN and network service requirements Enables productivity through video-based collaboration and rich media services Provides secure transistion to cloud and virtual environments Consumes minimal energy and supports green initatives for enterprises and SMBs Supports IT teams to scale services worldwide ACG Research w ww.acgresearch.net 6

7 TECHNOLOGY ANSWERS THE BUSINESS CHALLENGE To address constant change within the industry, organizations are reviewing their businesses and determining which aspects to address in order to position themselves strategically for future service requirements. To do so successfully, they must engage customers to determine what will be required get to them early for pilot tests on new services, options, etc. They will also need to determine which flexible billing options and support models best cover costs, minimize risk, and ensure valid offering for customers. These requirements must be supported by product platforms that enable flexibility, offer opportunities for services. Cisco s ISR G2 Routers addresses these network requirements via secure, reliable, multifunctional premise equipment platform for metro Ethernet and other high-speed WAN environments. Service delivery on a single platform offers up to eight times greater performance than the previous version, delivers architectural scalability and provides robust features. The following outlines examples of managed service offers and how the Cisco ISR G2 addresses them: Managed Service Transformation Differentiation 1. MPLS VPN Service Supports highly available, highly secure, mission-critical IP data, voice and video business applications across the WAN. Customers reduce costs by using a shared network and benefit from any-to-any architecture. Users gain a dependable service outside the office, giving them secure access to applications, information and collaboration tools. MPLS also simplifies configuration, management and provisioning, and supports managed service providers by delivering highly scalable, differentiated end-to-end IP-based service. 2. TelePresence Network Connection Service Fully managed, high bandwidth collaboration and conferencing solution that simulates face-to-face interaction through life-sized video images of each remote participant. Managed service providers can provide the appropriate network connection with the intelligence to assign priority to TelePresence traffic and dynamically allocate bandwidth as needed. Addressing communications across customers, suppliers, partners and vendors worldwide, the collaborative experience of TelePresence network is maintained and enhanced. 3. Collaboration as a Service Growing new revenue opportunity for managed service providers, web, audio and video conferencing as well as instant messaging and document collaboration services are optimized. 4. Cloud-Based Services Managed service providers link to web-based services, application and storage can be provided in an on-demand service model. ACG Research w ww.acgresearch.net 7

8 5. Managed Internet Access Services Provide customers with highly reliable, secure, always-on access to the Internet and may be offered as a standalone service or bundled with other managed services such as managed IP telephony, video or security. 6. Managed IP Trunking Service Transforms the traditional voice-only trunk into a converged IP connection for voice, video, and data and also opens a new business opportunity for managed service providers to work with value added resellers to sell the service to small and medium-sized businesses. Customers using the service can lower their telephony costs, including local and long-distance tolls. 7. Managed Metro Ethernet Service 8. Cisco Application Performance Management Managed Services Provides managed service providers with the opportunity to improve the customer experience by using a private, managed network to route traffic and avoid as much of the congestion on the public Internet as possible. Metro Ethernet services are provided over a managed service provider s dedicated IP backbone network to help ensure fast, reliable service in a metropolitan area. Today s intelligent Ethernet equipment delivers flexible high bandwidth, advanced network security and superior quality-of-service capabilities that help managed service providers offer a customized mix of services and data rates for different business customers. Enable service providers to gain new revenues by offering the intelligence, tools, and capabilities necessary to natively understand the content and context of application traffic. These intelligent technologies and capabilities perform operations on application traffic to provide greater visibility, marketing. 9. Security Services IPVPN; Identity Access; OP Center; Perimeter Protection; Platform Security; Authentication; Single Sign-On/Access Control; Network & Event Log Management; Incident Response; Security Threat Intelligence; Firewall; Content Filtering; Intrusion Detection/Prevention; Desktop/Laptop Management; Server Security Management; Network Access Control; Vulnerability Management. 10. Managed LAN/WAN Services Services that can be delivered using ISR G2 Ethernet switch module and WLC on SRE and built-in AP on some low-end ISR models. This is a key component for delivering UC (iptel) services and video medianet services. CONCLUSION The market continues to see a proliferation of consumer-driven devices and applications that enhance collaboration and unified communication, and the network is rapidly becoming the platform that transforms how people connect, communicate, and collaborate. Service providers are addressing the requirements associated with this influx through virtualization and cloud services. ACG Research w ww.acgresearch.net 8

9 To stay ahead of the competition service providers must prepare their organizations for the implementation of cloud services by ensuring that their networks/platforms can offer a myriad of services (demand generation), shortening time to service delivery, and investing in marketing activities that allow for ongoing up-sell to existing customers. Cisco differentiates itself from other vendors by responding to these new requirements and introducing service enabled ISR G2 router devices with next-generation features to enable these services. Lauren Robinette, principal analyst, managed services, ACG Research, offers a comprehensive Managed Service Consulting portfolio consisting of market share, forecasts, white papers, go-to-market services, pricing and projects. Contact Lauren at ACG Research focuses on providing market analysis and consulting to help service providers and vendors monetize their existing infrastructures and increase operational efficiency and profitability. Through ROI and TCO analysis, product and service message testing, and business model review, reports and forecasts, ACG Research gives you strategic and tactical advice, services and products, and timely answers so that you can better understand market dynamics and grow your telecom operations more efficiently and profitably. We help you make business decisions with confidence! Copyright 2011 ACG Research. The copyright in this publication or the material on this website (including without limitation the text, computer code, artwork, photographs, images, music, audio material, video material and audio-visual material on this website) is owned by ACG Research. All Rights Reserved. ACG Research w ww.acgresearch.net 9

Managed Service Cloud Opportunity. Module 1: Introduction to Managed Services EXECUTIVE SUMMARY. Key Findings

Managed Service Cloud Opportunity. Module 1: Introduction to Managed Services EXECUTIVE SUMMARY. Key Findings Key Findings What do we mean by managed services & cloud services? Managed Service Cloud Opportunity Module 1: Introduction to Managed Services Top 10 research findings about the current MSP market SMB

More information

The Case for Managed Infrastructure Services

The Case for Managed Infrastructure Services The Case for Managed Infrastructure Services By Jim Metzler Jim@Kubernan.Com Introduction Providers of network transmission services have been evolving their infrastructures toward a next generation network

More information

SIP Trunking: The New Normal in the Cloud Era

SIP Trunking: The New Normal in the Cloud Era SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven

More information

Next generation enterprise communications

Next generation enterprise communications Next generation enterprise communications Peter Hall Principal Analyst July 2010 1 Agenda Top CIO/IT manager issues The role of managed services and outsourcing Evolution of players - the expanding role

More information

Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice

Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice Ethernet Wide Area Networking, Routers or Switches and Making the Right Choice The Road To Ethernet WAN Various industry sources show trends in globalization and distribution, of employees moving towards

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Converged Business Networks: Simplifying Network Complexity Sponsored by: Level 3 Melanie Posey November 2010 Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

Business Case for Virtual Managed Services

Business Case for Virtual Managed Services Business Case for Virtual Managed Services Executive Summary Managed services allow businesses to offload day-to-day network management tasks to service providers and thus free up internal talent to focus

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R A d v a n c e d I P S e r v i c e s w i t h A T & T ' s M P L S - E n a b l e

More information

North American VoIP Access and SIP Trunking Services Markets

North American VoIP Access and SIP Trunking Services Markets North American VoIP Access and SIP Trunking Services Markets UC Adoption and Increasing Customer Awareness Drive Demand for SIP Trunking Services September 2011 Table of Contents Executive Summary - Executive

More information

Capturing Major Growth in Commercial Services

Capturing Major Growth in Commercial Services Capturing Major Growth in Commercial Services An Untapped Market Opportunity for Cable MSOs Author Rob Rowello August 2011 Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2011 Cisco and/or its

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

Partnering for Success in Market Transition

Partnering for Success in Market Transition Partnering for Success in Market Transition Trần Ngọc Vinh Business Development Manager Managed Services Cisco Vietnam tranvinh@cisco.com 2006 Cisco Systems, Inc. All rights reserved. tranvinh@cisco.com

More information

MPLS/IP VPN Services Market Update, 2014. United States

MPLS/IP VPN Services Market Update, 2014. United States MPLS/IP VPN Services Market Update, 2014 United States August 2014 Contents Section Slide Numbers Executive Summary 4 Market Overview & Definitions 8 Drivers & Restraints 14 Market Trends & Revenue Forecasts

More information

Cisco Unified Communications: New Deployment Models for Communications and Collaboration

Cisco Unified Communications: New Deployment Models for Communications and Collaboration Cisco Unified Communications: New Deployment Models for Communications and Collaboration What You Will Learn According to a new survey by Forrester Research, 7 out of 10 enterprises are investing in collaboration

More information

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth

Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth Analysis of the North American VoIP Access and SIP Trunking Services Market Cloud-style Offerings Accelerate Growth NE15-64 September 2014 Contents Section Slide Number Executive Summary 4 Market Overview

More information

Economic Benefits of Cisco CloudVerse

Economic Benefits of Cisco CloudVerse Economic Benefits of Cisco CloudVerse Executive Summary Cloud enables IT to be delivered as a service, when and wherever it is needed, from central, secure, public and private data centers. Enterprises

More information

Monetizing the Business Edge with Hosted Private Cloud Services

Monetizing the Business Edge with Hosted Private Cloud Services A Foresight Valuation Group White Paper Monetizing the Business Edge with Hosted Private Cloud Services An Analysis of the Economic Impact for Network Service Providers (NSPs) ` Sponsored by Juniper Networks

More information

Reaping the Full Benefits of a Hybrid Network

Reaping the Full Benefits of a Hybrid Network Singtel Business Product Factsheet Managed Hybrid Network Reaping the Full Benefits of a Hybrid Network Singtel Managed Hybrid Network is an innovative offering that extends the enterprise s network coverage

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

Cisco Satellite Services Platform Delivering Managed Services over Satellite

Cisco Satellite Services Platform Delivering Managed Services over Satellite Solution Overview Cisco Satellite Services Platform Delivering Managed Services over Satellite With the increase in available bandwidth from the launch of high-throughput satellites, satellite service

More information

Cisco Security Services

Cisco Security Services Cisco Security Services Cisco Security Services help you defend your business from evolving security threats, enhance the efficiency of your internal staff and processes, and increase the return on your

More information

Partner Growth Opportunities in the Evolving UC Market

Partner Growth Opportunities in the Evolving UC Market Partner Growth Opportunities in the Evolving UC Market Market Shifts Call for a Broader Skill Set and Portfolio 9847-64 March 2015 Contents Section Slide Numbers Executive Summary 3 Market Overview 7 Customer

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R F l e x i b l e N e t w o r k - B a s e d, E n t e r p r i s e - C l a s s I P

More information

Telecom Business Continuity Solutions FOR INTERNAL USE ONLY

Telecom Business Continuity Solutions FOR INTERNAL USE ONLY Telecom Business Continuity Solutions FOR INTERNAL USE ONLY Business continuity? Perception versus reality Perceived biggest threats in 2005* Events causing disruption in 2003-04** IT / Telecom protection

More information

Economic Benefits of Cisco CloudVerse

Economic Benefits of Cisco CloudVerse Economic Benefits of Cisco CloudVerse Key Takeaways Executive Summary Cloud architecture enables IT to be delivered as a service and delivered only when it is needed over the network from central, secure

More information

Why Migrate to the Cisco Unified Wireless Network?

Why Migrate to the Cisco Unified Wireless Network? Why Migrate to the Cisco Unified Wireless Network? Cisco is encouraging our customers to migrate to the Cisco Unified Wireless Network. This paper reviews the advantages of and reasons for migrating to

More information

North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers

North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers North American VoIP Access and SIP Trunking Services Market New Offerings and Features Attract Mainstream Customers December 2013 Contents Section Slide Number Executive Summary 5 Market Overview 10 Total

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Emerging Technologies for SMBs

Emerging Technologies for SMBs + CONNECTIVITY WHITE PAPER WHITE PAPER Emerging Technologies for SMBs Emerging Technologies for SMBs It s no secret that the pace of business is steadily increasing, fueled by dizzying innovations in technology.

More information

Connecting to Compete: The Case for Upgrading Your Network

Connecting to Compete: The Case for Upgrading Your Network + CONNECTIVITY WHITE PAPER Connecting to Compete: The Case for Upgrading Your Network Introduction As companies face escalating network traffic growth from not only Internet use but also business applications,

More information

MARKET BRIEF Plug and Play: Managed IP Telephony

MARKET BRIEF Plug and Play: Managed IP Telephony MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Remote Management Services Portfolio Overview

Remote Management Services Portfolio Overview Enterprise environments today have various technologies and concerns in their network environment; from telephony, Internet, video, compute, and infrastructure, to regulatory and security management. On

More information

Managed Services The. The Road to Revenue. Pravin Mahajan pmahajan@cisco.com. Session Number Presentation_ID

Managed Services The. The Road to Revenue. Pravin Mahajan pmahajan@cisco.com. Session Number Presentation_ID Managed Services The The Road to Revenue Pravin Mahajan pmahajan@cisco.com Session Number 1 Agenda Managed Services Introduction Solution Offerings Market to Services Mapping Summary 2 High Business Interest

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R W h y t h e C l o u d f o r C o l l a b o r a t i o n? Sponsored by: Cisco Systems

More information

Juniper Networks Universal Edge: Scaling for the New Network

Juniper Networks Universal Edge: Scaling for the New Network Juniper Networks Universal Edge: Scaling for the New Network Executive Summary End-user demand for anywhere and anytime access to rich media content is dramatically increasing pressure on service provider

More information

Delivering Managed Services Using Next Generation Branch Architectures

Delivering Managed Services Using Next Generation Branch Architectures Delivering Managed Services Using Next Generation Branch Architectures By: Lee Doyle, Principal Analyst at Doyle Research Sponsored by Versa Networks Executive Summary Network architectures for the WAN

More information

White Paper Cisco Unified Communications: New Deployment Models for Communications and Collaboration

White Paper Cisco Unified Communications: New Deployment Models for Communications and Collaboration White Paper Cisco Unified Communications: New Deployment Models for Communications and Collaboration What You Will Learn According to a new survey by Forrester Research, 7 out of 10 enterprises are investing

More information

The Key Components of a Cloud-Based Unified Communications Offering

The Key Components of a Cloud-Based Unified Communications Offering The Key Components of a Cloud-Based Unified Communications Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech

More information

The term Virtual Private Networks comes with a simple three-letter acronym VPN

The term Virtual Private Networks comes with a simple three-letter acronym VPN Application Brief Nortel Networks Virtual Private Networking solutions for service providers Service providers addressing the market for Virtual Private Networking (VPN) need solutions that effectively

More information

Unifying the Distributed Enterprise with MPLS Mesh

Unifying the Distributed Enterprise with MPLS Mesh Unifying the Distributed Enterprise with MPLS Mesh Technical Whitepaper June 2011 Copyright 2011 AireSpring Introduction Today s modern enterprise employs IT technologies that deliver higher value, resiliency,

More information

The Key Components of a Cloud-Based UC Offering

The Key Components of a Cloud-Based UC Offering The Key Components of a Cloud-Based UC Offering Organizations must enhance their communications and collaboration capabilities to remain competitive. Get up to speed with this tech primer and find new

More information

Hosted Collaboration Solution for Contact Center: Elevate Customer Care

Hosted Collaboration Solution for Contact Center: Elevate Customer Care Brochure Hosted Collaboration Solution for Contact Center: Elevate Customer Care In the face of fierce competition, delivering superior customer service has never been more important. Cisco Customer Collaboration

More information

November 2013. Defining the Value of MPLS VPNs

November 2013. Defining the Value of MPLS VPNs November 2013 S P E C I A L R E P O R T Defining the Value of MPLS VPNs Table of Contents Introduction... 3 What Are VPNs?... 4 What Are MPLS VPNs?... 5 What Are the Benefits of MPLS VPNs?... 8 How Do

More information

McAfee Next Generation Firewall

McAfee Next Generation Firewall McAfee Next Generation Firewall Services solutions for Managed Service Providers (MSPs) McAfee Next Generation Firewall offers the advanced security, flexibility, and multitenant control needed to protect

More information

2015 Hosted Unified Communications Buyers Guide

2015 Hosted Unified Communications Buyers Guide 2015 Hosted Unified Communications Buyers Guide Future-proofing Communications Investments January 2015 Contents Executive Summary Competitors at a Glance... 3 Introduction: The Move to Hosted/ Cloud Communications...

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

MITEL. NetSolutions. Flat Rate MPLS VPN

MITEL. NetSolutions. Flat Rate MPLS VPN MITEL NetSolutions Flat Rate MPLS VPN A Comprehensive, Intelligent Network-based Solution Businesses today demand an ever-evolving list of requirements of their networks. From connecting branch locations

More information

Big Solutions for Small Business

Big Solutions for Small Business Big Solutions for Small Business Enabling SMB Converged Data and Voice Services By Itzik Feiglevitch, Marketing Director Introduction In the coming years, the demand for business VoIP services is expected

More information

IP-VPN Architecture and Implementation O. Satty Joshua 13 December 2001. Abstract

IP-VPN Architecture and Implementation O. Satty Joshua 13 December 2001. Abstract Abstract Virtual Private Networks (VPNs) are today becoming the most universal method for remote access. They enable Service Provider to take advantage of the power of the Internet by providing a private

More information

MANAGED TELEPHONE AND INTERNET SERVICES

MANAGED TELEPHONE AND INTERNET SERVICES MANAGED TELEPHONE AND INTERNET SERVICES Managed Business Solutions Market Brief Insert service provider logo here 2001 Nortel Networks. All Rights Reserved. CONTENTS Introduction...2 Managed Business Solutions...

More information

How SIP for Enterprise Powers Unified Communications

How SIP for Enterprise Powers Unified Communications How SIP for Enterprise Powers Unified Communications Written by Steven Shepard, President, Shepard Communications Group, LLC xo.com How SIP for Enterprise Powers Unified Communications AUTHORED BY: Steve

More information

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know

Sage ERP I White Paper. ERP and the Cloud: What You Need to Know I White Paper ERP and the Cloud: What You Need to Know Table of Contents Executive Summary... 3 Increased Interest in Cloud-Based ERP and SaaS Implementations... 3 What is Cloud/SaaS ERP?... 3 Why Interest

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Cisco Networking Capabilities for Medianet

Cisco Networking Capabilities for Medianet Cisco Networking Capabilities for Medianet Product Overview A medianet is an end-to-end architecture for a network comprising advanced, intelligent technologies and devices in a platform optimized for

More information

Cisco IP Communications Express: Cisco Unified Callmanager Express with Cisco Unity Express

Cisco IP Communications Express: Cisco Unified Callmanager Express with Cisco Unity Express Cisco IP Communications Express: Callmanager Express with Cisco Unity Express Cost-Effective IP Communications Solution for the Small Office Cisco Unified CallManager Express provides call processing for

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

MULTIPOINT VIDEO CALLING

MULTIPOINT VIDEO CALLING 1 A Publication of 2 VIDEO CONFERENCING MADE SIMPLE. TELEMERGE S ALL-IN-ONE VIDEO COLLABORATION Everything you need to enable adoption, right here. Request A Demo Learn More THE FOUR PILLARS Telemerge

More information

Network Infrastructure Data Center Wireless Telephone Video Network Security Surveillance

Network Infrastructure Data Center Wireless Telephone Video Network Security Surveillance Network Infrastructure Data Center Wireless Telephone Video Network Security Surveillance The Coulee Regions leading Premier Certified Cisco partner Architect Enhance Install 3RT Networks provides you

More information

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets Cisco System s Performance in Enterprise Media Gateway Market Market Share Leadership Award Enterprise Communications

More information

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

Converged Private Networks. Supporting voice and business-critical applications across multiple sites

Converged Private Networks. Supporting voice and business-critical applications across multiple sites Converged Private Networks Supporting voice and business-critical applications across multiple sites Harness converged voice and high-speed data connectivity MPLS-based WAN solution that supports voice

More information

Converged Private Networks. Supporting voice and business-critical applications across multiple sites

Converged Private Networks. Supporting voice and business-critical applications across multiple sites Converged Private Networks Supporting voice and business-critical applications across multiple sites Harness converged voice and high-speed data connectivity Reliable, highly available MPLS-based WAN solution

More information

WAN OPTIMIZATION FOR TELCOS, MANAGED SERVICE AND CLOUD PROVIDERS

WAN OPTIMIZATION FOR TELCOS, MANAGED SERVICE AND CLOUD PROVIDERS WAN OPTIMIZATION FOR TELCOS, MANAGED SERVICE AND CLOUD PROVIDERS DATA SHEET INTRODUCTION This document outlines Expand Networks proposition to service providers who want to use its market leading WAN optimization

More information

Supporting voice and business-critical applications across multiple sites

Supporting voice and business-critical applications across multiple sites MPLS Supporting voice and business-critical applications across multiple sites Harness converged voice and high-speed data connectivity Reliable, highly available MPLS-based WAN solution that supports

More information

alcatel-lucent for small and Simplified communications for businesses on the move

alcatel-lucent for small and Simplified communications for businesses on the move alcatel-lucent OPENTOUCH SUITE for small and medium businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer satisfaction

More information

Wireless Services. The Top Questions to Help You Choose the Right Wireless Solution for Your Business. www.megapath.com

Wireless Services. The Top Questions to Help You Choose the Right Wireless Solution for Your Business. www.megapath.com Wireless Services The Top Questions to Help You Choose the Right Wireless Solution for Your Business Get Started Now: 877.611.6342 to learn more. www.megapath.com Why Go Wireless? Today, it seems that

More information

A Whitepaper for Service Providers

A Whitepaper for Service Providers A Whitepaper for Service Providers Using SLAs to Gain a Competitive Advantage in Today s Managed Services Market How to Capitalize on the Shift from Managing the Network to Managing Business-Critical Applications

More information

CradleCare Support Agreement The Peace of Mind Plan

CradleCare Support Agreement The Peace of Mind Plan CRADLEPOINT // CRADLEPOINT SUPPORT AGREEMENT CradleCare Support Agreement The Peace of Mind Plan From initial device deployment to long-term maintenance and repair, the CradleCare Support Agreement offers

More information

The Fast Track for Service Providers to High-Value Enterprise Services

The Fast Track for Service Providers to High-Value Enterprise Services S T R A T E G I C W H I T E P A P E R The Fast Track for Service Providers to High-Value Enterprise Services Managed Communications Managed communications (MCS) have emerged in response to growing demand

More information

Cisco Remote Management Services for Financial Services

Cisco Remote Management Services for Financial Services Cisco Remote Management Services for Financial Services The global financial services industry continues to evolve to adjust to a shifting market landscape and increased customer expectations. With demand

More information

Reasons to Choose the Juniper ON Enterprise Network

Reasons to Choose the Juniper ON Enterprise Network Reasons to Choose the Juniper ON Enterprise Network Juniper s enterprise access products meet the always-on needs of today s enterprises by delivering solutions that are reliable, simple, and smart. The

More information

Converged Private Networks. Supporting voice and business-critical applications across multiple sites

Converged Private Networks. Supporting voice and business-critical applications across multiple sites Converged Private Networks Supporting voice and business-critical applications across multiple sites Harness converged Converged Private Networks voice and high-speed data connectivity Reliable, highly

More information

Bringing the Cloud to the Enterprise Branch and WAN: Unleashing Agility with Nuage Networks Virtualized Network Services EXECUTIVE SUMMARY

Bringing the Cloud to the Enterprise Branch and WAN: Unleashing Agility with Nuage Networks Virtualized Network Services EXECUTIVE SUMMARY Bringing the Cloud to the Enterprise Branch and WAN: Unleashing Agility with Nuage Networks Virtualized Network Services EXECUTIVE SUMMARY The principles of cloud computing are transforming the information

More information

Providing a work-your-way solution for diverse users with multiple devices, anytime, anywhere

Providing a work-your-way solution for diverse users with multiple devices, anytime, anywhere Solution Overview BYOD Smart Solution Providing a work-your-way solution for diverse users with multiple devices, anytime, anywhere 2012 Cisco and/or its affiliates. All rights reserved. This document

More information

WHITE PAPER. The Linksys Connected Office portfolio includes:

WHITE PAPER. The Linksys Connected Office portfolio includes: WHITE PAPER The Small Business Communications Dilemma Small business owners make decisions every day that affect whether they succeed or fail. In addition to decisions about their core business, they are

More information

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market

I D C T E C H N O L O G Y S P O T L I G H T. K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market I D C T E C H N O L O G Y S P O T L I G H T K e y D r i ve r s a nd Considerations for the E m e r g i n g C loud PBX Market March 2015 Adapted from U.S. Business Hosted IP Voice Services 2013 2017 Forecast

More information

聚 碩 科 技 主 題 : 如 何 幫 企 業 行 動 商 務 建 立 安 全 機 制 職 稱 : 技 術 顧 問

聚 碩 科 技 主 題 : 如 何 幫 企 業 行 動 商 務 建 立 安 全 機 制 職 稱 : 技 術 顧 問 聚 碩 科 技 主 題 : 如 何 幫 企 業 行 動 商 務 建 立 安 全 機 制 主 講 人 : 廖 國 宏 Jerry Liao 職 稱 : 技 術 顧 問 Each attack instance can be slightly different 攻 擊 模 式 有 些 微 的 不 同 Domains are rotated in days, even hours 攻 擊 主 機 位 置

More information

Corporate Network Services of Tomorrow Business-Aware VPNs

Corporate Network Services of Tomorrow Business-Aware VPNs Corporate Network Services of Tomorrow Business-Aware VPNs Authors: Daniel Kofman, CTO and Yuri Gittik, CSO Content Content...1 Introduction...2 Serving Business Customers: New VPN Requirements... 2 Evolution

More information

Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies

Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies Using Video to Gain a Competitive Advantage: A Business Strategy for Mid-Market Companies Buying a new, or even a used, car is a significant investment for many consumers. Today, most car dealers offer

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with

More information

Huawei One Net Campus Network Solution

Huawei One Net Campus Network Solution Huawei One Net Campus Network Solution 2 引 言 3 园 区 网 面 临 的 挑 战 4 华 为 园 区 网 解 决 方 案 介 绍 6 华 为 园 区 网 解 决 方 案 对 应 产 品 组 合 6 结 束 语 Introduction campus network is an internal network of an enterprise or organization,

More information

Change is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth

Change is Good. By K. Yates. Figure 1: Why converged communications matters. IT/Telecom used to generate Enterprise top line growth Change is Good By K. Yates The past 10 to 15 years have seen a shift in how executives view IT/telecom infrastructure. In the 1990s, executives managed IT/telecom to reduce its cost; in the early to mid-2000s,

More information

Cloud Roadmap to Success. October, 2014

Cloud Roadmap to Success. October, 2014 Cloud Roadmap to Success October, 2014 Catapult Systems & Level 3 Today s Presenters Aneal.Roney@CatapultSystems.com Roger.Greene@level3.com What is the Cloud Technology trends: driving cloud adoption

More information

Video Conferencing: A TCO Analysis

Video Conferencing: A TCO Analysis Video Conferencing: A TCO Analysis A Look at What Companies Really Spend By Irwin Lazar, Vice President & Research Director, Nemertes Research Philip Clarke, Research Analyst, Nemertes Research Executive

More information

McAfee Network Security Platform Services solutions for Managed Service Providers (MSPs)

McAfee Network Security Platform Services solutions for Managed Service Providers (MSPs) McAfee Network Security Platform Services solutions for Managed Service Providers (MSPs) McAfee Network Security Platform is uniquely intelligent and purpose-built to offer unmatched protection, performance,

More information

Business Case for S/Gi Network Simplification

Business Case for S/Gi Network Simplification Business Case for S/Gi Network Simplification Executive Summary Mobile broadband traffic growth is driving large cost increases but revenue is failing to keep pace. Service providers, consequently, are

More information

WAN and VPN Solutions:

WAN and VPN Solutions: WAN and VPN Solutions: Choosing the Best Type for Your Organization xo.com WAN and VPN Solutions: Choosing the Best Type for Your Organization WAN and VPN Solutions: Choosing the Best Type for Your Organization

More information

understanding total cost of

understanding total cost of understanding total cost of for IP telephony solutions Position Paper A study from an independent research and consulting group reveals that a customer deploying a Nortel Networks IP telephony solution

More information

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

Is increasing reliance on your enterprise network holding back business?

Is increasing reliance on your enterprise network holding back business? Vodafone IP-VPN Next-generation connectivity for enterprises Vodafone Power to you Is increasing reliance on your enterprise network holding back business? The enterprise network is critical to business

More information

Technology Brief Demystifying Cloud Security

Technology Brief Demystifying Cloud Security Demystifying Cloud Security xo.com Demystifying Cloud Security Contents Introduction 3 Definition of the cloud 3 Cloud security taxonomy 4 Cloud Infrastructure Security 5 Tenant- based Security 5 Security

More information

Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses. Simplified communications for businesses on the move

Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses. Simplified communications for businesses on the move Alcatel-Lucent Office Communication Solutions for Small and Medium Businesses Simplified communications for businesses on the move To succeed as a small or medium business (SMB), you need to keep customer

More information

US Data Services 2014-2019

US Data Services 2014-2019 US Data Services 2014-2019 Executive Summary CMR Market Research April 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information available to the public

More information

Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express

Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express Cisco Unified Communications is a comprehensive IP communications system of voice, video, data, and mobility products and applications.

More information

Cisco Smart Business Communications System: A New Way for Small Business to Communicate

Cisco Smart Business Communications System: A New Way for Small Business to Communicate Cisco Smart Business Communications System: A New Way for Small Business to Communicate The Cisco Smart Business Communications System (SBCS) is a complete system of voice, data, video, and wireless networking

More information

Top Five Considerations for Building a Cloud-Ready Network for Distributed Enterprises

Top Five Considerations for Building a Cloud-Ready Network for Distributed Enterprises Top Five Considerations for Building a Cloud-Ready Network for Distributed Enterprises January 2015 Prepared by: Zeus Kerravala Top Five Considerations for Building a Cloud-Ready Network for Distributed

More information