MANAGING A VIRTUAL OFFICE: THE VENDOR S PERSPECTIVE

Size: px
Start display at page:

Download "MANAGING A VIRTUAL OFFICE: THE VENDOR S PERSPECTIVE"

Transcription

1 MANAGING A VIRTUAL OFFICE: THE VENDOR S PERSPECTIVE Julie L. Nash Senior Partner, J&J Editorial, LLC About J&J Editorial, LLC J&J Editorial provides peer review management and support for approximately 300 different journals and 18 different publishers and societies. All of these editorial offices are virtual relationships. J&J Editorial employs a total of 40 managing editors and editorial assistants. Most of these employees work out of our Cary, North Carolina office. Jennifer Deyton and I started J&J in January 2008 after working in STM publishing for eight years. Questions to answer What to consider when setting up a successful virtual office? How to best manage relations between the vendor and client? Why you shouldn t treat all virtual offices the same. They are not all created equal! 1

2 Considerations when setting up a virtual office Things to consider: Know your Employee. Will the personalities mesh? Are the work habits in sync? Know the Publisher. What type of services is the publisher or society looking for? What are the work expectations? Know the Editor. What is his work style? How does he like to receive information? Did he want a virtual office or did he get pushed into it? Case Study Editor-in-Chief Dr. Iam Tobussee, M.D., Ph.D. calls asking J&J to provide editorial support for his 600-submission a year title. He makes it clear that he does not want to manage staff. He doesn t want daily, weekly, monthly or even yearly calls with the editorial office team. He just wants to communicate via and trust that the work will get done well. His objective: Hire professional staff so that he can focus on the science and not office management. Virtual Office #1: Eager Eddie Eager Eddie wants to help the editor at every turn with advice, hands on training and regular phone calls. Eddie wants to implement regular phone calls and meetings to discuss journal processes. He calls, s, texts and Skypes the editor on a regular basis. 2

3 Virtual Office #2: Laid Back Lucy Laid Back Lucy contacts the editor via with a regular to do list with items that need to be done. She is available whenever needed, but respects the editor s work style and time. She organizes calls at the request of the editor. And the winner is. Chances are Eager Eddie and Dr. Tobussee would not see eye to eye. Their work styles and habits were polar opposites. Poor Eddie didn t get the memo on this editor s expectations. He also overloaded the editor with s, calls and more calls. Laid Back Lucy is clearly the better fit for Dr. Tobussee. A quick assessment of personalities involved, work habits and project expectations could help ensure your virtual office is a good fit from the start. Managing the client and the virtual office relations Keys to a successful vendor-client relationship include: Communication Constructive feedback to all involved Flexibility to adjust to what works and what doesn t 3

4 Keep Calm and Communicate Schedule regular check-ins. Don t wait for issues to come up. The phone can be your friend. Some issues are resolved easier in a quick call rather than back and forth s for days. Bring issues to the client immediately. No client wants to be surprised if an editor brings up an issue and they aren t informed. Respect your client s time and don t over communicate. If managing all of your s and phone calls takes more time than managing the journal themselves, you may be over doing it. Feedback Share best practices with clients. At J&J, we work on a variety of titles at a variety of different publishers. As a result we have developed in-house best practices. We offer that in cases where editors and publishers are looking to change/improve the journal. But be careful not to offer too much too fast. It is best to get in and learn the editors and project before suggesting that everything or anything should change. Think 360. Give everyone a chance to offer feedback and get feedback. Make sure to share both good and bad feedback from the client with staff. Staff can t change if they don t know they are doing something wrong. Flexibility Don t get stuck in one way of doing things. To be successful as a vendor, you need to adjust and change with the client. Know that all clients are not the same. What works for one editor might not work for another. 4

5 No two offices are exactly the same! Listen to your client. Don t assume that all clients want the same thing. Different editors will want different things. That doesn t make it wrong! Understand your role. The vendor s job is to provide the best customer service to the client. Make it personal. Getting to know the editors and publisher staff goes a long way. What we learned Consider your people, publisher and editor when setting up a virtual office. Make the best match. Communication, feedback and flexibility are key to good client-vendor relations. Don t have a cookie cutter approach to setting up virtual offices. The personal touch will go a long way. 5

The Basics of Promoting and Marketing Online

The Basics of Promoting and Marketing Online How to Start Growing Your Business Online The Basics of Promoting and Marketing Online Revision v1.0 Website Services and Web Consulting Where do you see your business? We see it in the cloud How to Start

More information

Choosing A Service Provider:

Choosing A Service Provider: Choosing A Service Provider: Small businesses face many challenges every day finding good IT support is one of them. IT support can present unique challenges to business owners because many people feel

More information

Effective Training. Sarah L. Fogleman. Kansas State University www.agmanager.info

Effective Training. Sarah L. Fogleman. Kansas State University www.agmanager.info Effective Training Sarah L. Fogleman Kansas State University www.agmanager.info There is an old saying that goes, If you don t have time to do something right the first time, how are you going to find

More information

2013 Satisfaction Survey. How are we doing? Easier to Read Version

2013 Satisfaction Survey. How are we doing? Easier to Read Version 2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make. That someone who knows

More information

[ INTRODUCTION ] A lot has changed since 1992, except for everything that hasn t. We come from a place you ve probably never heard of.

[ INTRODUCTION ] A lot has changed since 1992, except for everything that hasn t. We come from a place you ve probably never heard of. [ INTRODUCTION ] A businessman goes to see about a girl. They fall in love. They get married. The girl doesn t want to leave her family. He plants his roots and starts a business. Together they raise three

More information

This guide is provided as an educational resource by: Stuart J. Bryan, Founding Partner I-M Technology, LLC www.i-mtechnology.

This guide is provided as an educational resource by: Stuart J. Bryan, Founding Partner I-M Technology, LLC www.i-mtechnology. FREE Small Business Advisory Guide: The 7 Most Common And Costly Mistakes Companies Make When Choosing A New Business Phone System And How To Avoid Them This exclusive insider s report will reveal: Eight

More information

A lot has changed since 1992, except for everything that hasn t. We come from a place you ve probably never heard of.

A lot has changed since 1992, except for everything that hasn t. We come from a place you ve probably never heard of. THE MANIFESTO [ INTRODUCTION ] A businessman goes to see about a girl. They fall in love. They get married. The girl doesn t want to leave her family. He plants his roots and starts a business. Together

More information

Psychic Guide 101 Written by: Jennifer A. Young www.bestonlinepsychics.net

Psychic Guide 101 Written by: Jennifer A. Young www.bestonlinepsychics.net Written by: Jennifer A. Young www.bestonlinepsychics.net Page 1 Table of Contents Chapter Title Page 01 Consulting a Psychic 03 02 Why Should You Consult a Psychic? 04 03 What Is a Psychic? 05 04 Choosing

More information

Help Your Book to Sell through Social Media

Help Your Book to Sell through Social Media Help Your Book to Sell through Social Media Social networking sites and blogging have revolutionised the way consumers find out about products and talk about them. Social media is usually free to use,

More information

E-Discovery #NoFilter

E-Discovery #NoFilter NOT FOR REPRINT Click to Print or Select 'Print' in your browser menu to print this document. Page printed from: Corporate Counsel E-Discovery #NoFilter A Survey of Current Trends and Candid Perspectives

More information

How to Outsource Without Being a Ninnyhammer

How to Outsource Without Being a Ninnyhammer How to Outsource Without Being a Ninnyhammer 5 mistakes people make when outsourcing for profit By Jason Fladlien 2 Introduction The way everyone does outsourcing is patently wrong, and this report is

More information

How to Study Mathematics Written by Paul Dawkins

How to Study Mathematics Written by Paul Dawkins How to Study Mathematics Written by Paul Dawkins Before I get into the tips for how to study math let me first say that everyone studies differently and there is no one right way to study for a math class.

More information

1 Greet the Caller. 2 Provide Assurance. 3 Gain Permission to

1 Greet the Caller. 2 Provide Assurance. 3 Gain Permission to Delivering The BEST CARE to Our Customers Connect with Caller Service Excellence is the ability to provide predictably positive experiences that meet or exceed our customer s expectations. The BEST CARE

More information

Profit Strategies for Small Businesses

Profit Strategies for Small Businesses Profit Strategies for Small Businesses Tackling the Challenges of Internet Marketing If you re a small business owner, your goal is profitability. And marketing is the key to big profits. But small business

More information

Top 5 Mistakes Made with Inventory Management for Online Stores

Top 5 Mistakes Made with Inventory Management for Online Stores Top 5 Mistakes Made with Inventory Management for Online Stores For any product you sell, you have an inventory. And whether that inventory fills dozens of warehouses across the country, or is simply stacked

More information

Reducing Customer Churn

Reducing Customer Churn Reducing Customer Churn A Love Story smarter customer contact Breaking up is hard to do The old adage that it s cheaper (and better) to hold onto an existing customer than to acquire a new one isn t just

More information

Getting the Most From Your Phone System

Getting the Most From Your Phone System Getting the Most From Your Phone System Looking at your system through the eyes of a patient will help you understand what you need. ILLUSTRATIONS BY JANIE BYNUM H ave you ever called your office, pretending

More information

Thinking about College? A Student Preparation Toolkit

Thinking about College? A Student Preparation Toolkit Thinking about College? A Student Preparation Toolkit Think Differently About College Seeking Success If you are like the millions of other people who are thinking about entering college you are probably

More information

TOP WAYS TO SAVE MONEY ON YOUR INSURANCE

TOP WAYS TO SAVE MONEY ON YOUR INSURANCE TOP WAYS TO SAVE MONEY ON YOUR INSURANCE It is a fact of life that insurance is an absolute necessity to ensure a healthy, happy, and low-stress life. However, as premiums are on the rise it is getting

More information

Time Management. What is Time?

Time Management. What is Time? Time Management What is Time? 1. Time Management What is Time Management? 2. Time Measure of units Equal opportunity everyone gets the same amount each day Unusual commodity Feels like it passes at varying

More information

SPECIAL REPORT: 4 BIG REASONS YOU CAN T AFFORD TO IGNORE BUSINESS CREDIT!

SPECIAL REPORT: 4 BIG REASONS YOU CAN T AFFORD TO IGNORE BUSINESS CREDIT! SPECIAL REPORT: 4 BIG REASONS YOU CAN T AFFORD TO IGNORE BUSINESS CREDIT! 4 BIG REASONS YOU CAN T AFFORD TO IGNORE BUSINESS CREDIT! Provided compliments of: FIRSTUSA DATA SERVICES, LLC 877-857-5045 SUPPORT@FIRSTUSADATA.COM

More information

...And How To Avoid Them

...And How To Avoid Them The 7 Most Common and Costly Mistakes companies make when choosing a new Business Phone System...And How To Avoid Them The 7 Most Common and Costly Mistakes companies make when choosing a new Business

More information

THE WEBSITE REDESIGN THAT S HURTING YOUR BUSINESS

THE WEBSITE REDESIGN THAT S HURTING YOUR BUSINESS THE WEBSITE REDESIGN THAT S HURTING YOUR BUSINESS This is the fourth post in the Optimize Prime: Fight the Battle for Better Conversion series on A/B testing and web conversion tactics. Does your newly

More information

Consumer Advisory Board Meeting Mechanics. Agenda. A comprehensive meeting agenda will include the following core components:

Consumer Advisory Board Meeting Mechanics. Agenda. A comprehensive meeting agenda will include the following core components: Consumer Advisory Board Meeting Mechanics Agenda A comprehensive meeting agenda will include the following core components: 1. Welcome (This is where the chair will call the meeting to order and welcome

More information

For Immediate Release

For Immediate Release For Immediate Release For a review copy of the book or an interview with John Vento, please contact Dottie DeHart, DeHart & Company Public Relations, at (828) 325-4966 or Dottie@dehartandcompany.com Not

More information

5 Group Policy Management Capabilities You re Missing

5 Group Policy Management Capabilities You re Missing 5 Group Policy Management Capabilities You re Missing Don Jones 1. 8 0 0. 8 1 3. 6 4 1 5 w w w. s c r i p t l o g i c. c o m / s m b I T 2011 ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the

More information

Learning to Delegate

Learning to Delegate Learning to Delegate Overview Tips for managers on how to delegate Why is delegation necessary? Why do many managers have a hard time delegating? What to delegate What not to delegate How to delegate Give

More information

10 great hacks to motivate your sales people.

10 great hacks to motivate your sales people. 10 great hacks to motivate your sales people. Low cost ways to get the most from your sales team. Month 20XX 1. Working environment Sales is all about communicating so make sure your work space encourages

More information

A Guide to Processing Orders with Spree Commerce

A Guide to Processing Orders with Spree Commerce A Guide to Processing Orders with Spree Commerce How a typical retail store uses Spree to process orders (and what to do if you re not typical ). 2014 Resolve Digital LLC San Francisco, CA and Christchurch,

More information

Book 3 Cost Estimating in an Agile Development Environment. (early release)

Book 3 Cost Estimating in an Agile Development Environment. (early release) Book 3 Cost Estimating in an Agile Development Environment (early release) Book 3: Cost Estimating in an Agile Development Environment In this third book I ll use the slides I gave at a speech several

More information

CONSUMER REPORT. to ask BEFORE. Hiring a Divorce Attorney PROVIDED BY:

CONSUMER REPORT. to ask BEFORE. Hiring a Divorce Attorney PROVIDED BY: CONSUMER REPORT The 7 Critical Questions to ask BEFORE Hiring a Divorce Attorney PROVIDED BY: Seattle Divorce Services 206-784-3049 2317 NW Market Street Seattle, WA 98107 http://www.seattledivorceservices.com

More information

The Future of Recruiting Experience a Complete Talent Acquisition Transformation

The Future of Recruiting Experience a Complete Talent Acquisition Transformation The Future of Recruiting Experience a Complete Talent Acquisition Transformation Are you still stuck in the Recruiting Past or are you ready for the Future of Recruiting? If your organization isn t recruiting

More information

NEW DRIVERS HOW TO TAKE THE ON-THE-ROAD SKILLS TEST. KELLY MANNING: Welcome to DMV Infocast, an audio production of the

NEW DRIVERS HOW TO TAKE THE ON-THE-ROAD SKILLS TEST. KELLY MANNING: Welcome to DMV Infocast, an audio production of the NEW DRIVERS HOW TO TAKE THE ON-THE-ROAD SKILLS TEST KELLY MANNING: Welcome to DMV Infocast, an audio production of the Connecticut Department of Motor Vehicles. This is Kelly Manning, Infocast Editor.

More information

Pursue the Possibilities

Pursue the Possibilities Emerging Trends in Retail Technology, Big Data Chad Mead Chief Operating Officer Acuative cmead@acutive.com International Retail User Group Conference May 18-21 2014 Orlando, FL The Definition of Insanity

More information

What is Application Lifecycle Management?

What is Application Lifecycle Management? What is Application Lifecycle Management? David Chappell Sponsored by Microsoft Corporation Copyright 2014 Chappell & Associates Defining application lifecycle management (ALM) isn t easy. Different people

More information

The Legal Ombudsman can help you resolve your complaint about legal services

The Legal Ombudsman can help you resolve your complaint about legal services Legal Ombudsman Here to help The Legal Ombudsman can help you resolve your complaint about legal services What we do The Legal Ombudsman resolves complaints about legal services. It may be that your lawyer

More information

Study industrial engineering online >>CLICK NOW

Study industrial engineering online >>CLICK NOW Study industrial engineering online. The rational solution would be to buy essays from a reputable source because many international students out there need it. With our essay writing company, you are

More information

The BIPP Guide to Choosing Your Wedding Photographer

The BIPP Guide to Choosing Your Wedding Photographer The BIPP Guide to Choosing Your Wedding Photographer How do you know the difference between a true professional photographer with training and experience, and a keen amateur who has a camera and a website,

More information

Promoting Generalization of Positive Behavior Change: Practical Tips for Parents and Professionals

Promoting Generalization of Positive Behavior Change: Practical Tips for Parents and Professionals Promoting Generalization of Positive Behavior Change: Practical Tips for Parents and Professionals Jonathan Tarbox, PhD CARD Distinguished Lecturer Series Center for Autism & Related Disorders, Inc. CARD

More information

Rose & Cylc Introduction

Rose & Cylc Introduction Rose & Cylc Introduction ROSE: http://metomi.github.io/rose/doc/rose.html CYLC: http://cylc.github.io/cylc/ Contents What are Rose and Cylc?... 1 Sharing Work... 3 Modifications Made Simpler... 4 Interactive

More information

20 Questions. to Ask an SEO Agency Before You Sign a Contract

20 Questions. to Ask an SEO Agency Before You Sign a Contract 20 Questions to Ask an SEO Agency Before You Sign a Contract 1 What s Inside Get To Know The Basics...4 How They Do What They Do...7 All About The Results...10 Making Improvements...12 2 What s Inside

More information

We hear you - putting our customers at the heart of everything we do

We hear you - putting our customers at the heart of everything we do We hear you - putting our customers at the heart of everything we do Virgin Media is the largest Virgin company in the world The second largest residential broadband provider in the UK The UK s largest

More information

Keeping Things Nice & Simple...

Keeping Things Nice & Simple... Keeping Things Nice & Simple... At Motordepot, it s all about you... We try to do things a little bit differently here at Motordepot. Every member of our team understands the importance of good old fashioned

More information

Vocabulary Activities: (compiled by Mekel Bromley)

Vocabulary Activities: (compiled by Mekel Bromley) Vocabulary Activities: (compiled by Mekel Bromley) Ball Toss: Any soft ball may be used to practice vocabulary and answering questions. The teacher simply tosses the ball to a student and asks a question.

More information

Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink

Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink CASE STUDY Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink Between television and personal experience, most people have a sense of what goes on inside a large

More information

www.arden Fumigation.com (408) 279-2040 1

www.arden Fumigation.com (408) 279-2040 1 1 FREE REPORT 5 Crucial Things You Should Know Before Choosing a Pest Control Service 2 We all know how difficult it is when we need to get rid of pests in our house. It is even more difficult to do it

More information

Plus, although B2B marketing budgets have increased, the number of channels may far surpass what you can do with your budget.

Plus, although B2B marketing budgets have increased, the number of channels may far surpass what you can do with your budget. 1 CNBC s list of the Top 10 Most Stressful Jobs of 2011 revealed that the sixth most stressful job was that of an advertising account executive. The reason today s account executives are so stressed is

More information

5 Reasons Your Business Needs Network Monitoring

5 Reasons Your Business Needs Network Monitoring 5 Reasons Your Business Needs Network Monitoring Intivix.com (415) 543 1033 5 REASONS YOUR BUSINESS NEEDS NETWORK MONITORING Your business depends on the health of your network for office productivity.

More information

Reputation Marketing

Reputation Marketing Reputation Marketing Reputation Marketing Welcome to our training, We will show you step-by-step how to dominate your market online. We re the nation s leading experts in local online marketing. The proprietary

More information

Hello, and welcome to the University of Utah webshop on getting into graduate school. We hope that you will come away with both insights into the

Hello, and welcome to the University of Utah webshop on getting into graduate school. We hope that you will come away with both insights into the 1 Hello, and welcome to the University of Utah webshop on getting into graduate school. We hope that you will come away with both insights into the decision process that goes into and the process of getting

More information

What Do You Do? Developing Your Client-Focused Marketing Messages. by Sara Holtz, ClientFocus

What Do You Do? Developing Your Client-Focused Marketing Messages. by Sara Holtz, ClientFocus What Do You Do? Developing Your Client-Focused Marketing Messages by Sara Holtz, ClientFocus Imagine you are at a Chamber of Commerce networking event. A man whose name tag identifies him as the President

More information

It s Time to Meet Physicians Concerns About EHRs

It s Time to Meet Physicians Concerns About EHRs It s Time to Meet Physicians Concerns About EHRs Not so long ago, hospital leadership viewed physicians resistance to newly installed electronic health records systems as simply refusing to accept new

More information

7 Money Saving Tips You Should Know Before Buying A New Phone System

7 Money Saving Tips You Should Know Before Buying A New Phone System Customer Education Series 7 Money Saving Tips You Should Know Before Buying A New Phone System A Business Owner s Guide to Not Getting Stuck with an Expensive-Useless Phone System. FREE Small Business

More information

A Guide To Understanding Your 360- Degree Feedback Results

A Guide To Understanding Your 360- Degree Feedback Results A Guide To Understanding Your 360- Degree Feedback Results 1 Table of Contents INTRODUCTION CORE BELIEFS... 1 PART ONE: UNDERSTANDING YOUR FEEDBACK... 2 360 Degree Feedback... 2 Evaluate Your Effectiveness...

More information

BettyNet: Getting Started Guide

BettyNet: Getting Started Guide BettyNet: Getting Started Guide www.dentbetty.com Welcome! Welcome to BettyNet, the DentBetty network! This guide will help you get up and running as quickly as possible. Got questions? No problemo! Just

More information

For parents and carers of children with autism

For parents and carers of children with autism For parents and carers of children with autism The NSPCC helps parents and carers talk to their children about staying safe. It s part of our work to prevent abuse from happening to any child. And it

More information

Creating an Effective Mystery Shopping Program Best Practices

Creating an Effective Mystery Shopping Program Best Practices Creating an Effective Mystery Shopping Program Best Practices BEST PRACTICE GUIDE Congratulations! If you are reading this paper, it s likely that you are seriously considering implementing a mystery shop

More information

Findings In This Issue

Findings In This Issue Findings February 2014 When Physicians aren t Happy with Your EMR Choice In This Issue Managing Physician Staff Performance When Physician s aren t Happy with Your EMR Choice Medical Scribes in the Practice

More information

How to complain to your claims management company

How to complain to your claims management company How to complain to your claims management company Claims Management Regulation March 2013 HOW TO COMPLAIN TO YOUR CLAIMS MANAGEMENT COMPANY - CLAIMS MANAGEMENT REGULATION 3 Contents What should you expect

More information

Monitoring the team s performance

Monitoring the team s performance Monitoring the team s performance Why does your team need to be monitored? How can performance be monitored? You should ensure that you monitor only what is really important. In the two BS2 sessions Making

More information

Club Accounts. 2011 Question 6.

Club Accounts. 2011 Question 6. Club Accounts. 2011 Question 6. Anyone familiar with Farm Accounts or Service Firms (notes for both topics are back on the webpage you found this on), will have no trouble with Club Accounts. Essentially

More information

Exploding Online Sales Using an Effective Order Management System

Exploding Online Sales Using an Effective Order Management System Exploding Online Sales Using an Effective Order Management System The customer is always right. This is an old maxim, and maybe even a little cliché, but there s still some truth to it. While it may not

More information

The Journals Production Process at the American Meteorological Society. Michael Friedman, Ph.D. Journals Production Manager mfriedman@ametsoc.

The Journals Production Process at the American Meteorological Society. Michael Friedman, Ph.D. Journals Production Manager mfriedman@ametsoc. The Journals Production Process at the American Meteorological Society Michael Friedman, Ph.D. Journals Production Manager mfriedman@ametsoc.org Overview Stages of production Monitoring the workflow Looking

More information

The Court and your child:

The Court and your child: The Court and your child: when social workers get involved easy words and pictures The Court and your child when social workers get involved People These are the people who appear in the booklet. 2 3 Text

More information

Mistakes Companies make when Outsourcing

Mistakes Companies make when Outsourcing P P W H I T E A E R Mistakes Companies make when Outsourcing Software Testing By: Sofía Palamarchuk @sopalamarchuk Abstracta 01.12.2016 abstracta www.abstracta.us ABSTRACT When it comes to completing software

More information

Week 2 Practical Objects and Turtles

Week 2 Practical Objects and Turtles Week 2 Practical Objects and Turtles Aims and Objectives Your aim in this practical is: to practise the creation and use of objects in Java By the end of this practical you should be able to: create objects

More information

How to start research and how to present it?

How to start research and how to present it? How to start research and how to present it? Peter Kondor Budapest, CEU, 2010 Introduction What is research? How to start? How to present it? How to make it a paper? The main purpose of workshop to provide

More information

Patch Management. Rich Bowen

Patch Management. Rich Bowen Patch Management Rich Bowen April 9, 2004 Contents 1 Executive Summary 2 2 Risks 2 2.1 The patch fixes a problem...................................... 2 2.1.1 Do you have that problem?.................................

More information

Brought to you by: http://privatemailingclub.com http://adtroopers.com http://trafficcoupons.com

Brought to you by: http://privatemailingclub.com http://adtroopers.com http://trafficcoupons.com Brought to you by: http://privatemailingclub.com http://adtroopers.com http://trafficcoupons.com Do you ever have the feeling that there is something that other people know about making money online that

More information

A P C T. 3. lighthearted industrious. 5. talkative a listener. 6. quick methodical. 9. relaxed conscientious. 10. generalist detailed

A P C T. 3. lighthearted industrious. 5. talkative a listener. 6. quick methodical. 9. relaxed conscientious. 10. generalist detailed PERSONALITY AUDIT By Susan Vogt, MA, CFLE Before entering into any healthy, intimate relationship, you need to know yourself. One important aspect of identity is personality. Generally one s personality

More information

Your Guide to Choosing a Search Marketing Agency

Your Guide to Choosing a Search Marketing Agency Your Guide to Choosing a Search Marketing Agency How do I find the right SEO agency for my business that I can trust? 13 answers www.sleepinggiantmedia.co.uk Choosing the right agency for your search engine

More information

Your Complete Social Intranet Buyer s Guide & Handbook

Your Complete Social Intranet Buyer s Guide & Handbook Your Complete Social Intranet Buyer s Guide & Handbook A growing business needs a good social intranet software platform. It helps you communicate and collaborate in one place. Read this ebook to get practical

More information

Making the Most out of your Wholesale VoIP Provider

Making the Most out of your Wholesale VoIP Provider 1 Making the Most out of your Wholesale VoIP Provider It starts with two numbers, 80 and 20 The 80/20 rule: Spend 80 percent of your time on customer-facing, front office work and 20 percent of your time

More information

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us!

The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor. www.halobi.com. Share With Us! The 5 Questions You Need to Ask Before Selecting a Business Intelligence Vendor www.halobi.com Share With Us! Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the

More information

10 Tips to Better Manage Your Service Team

10 Tips to Better Manage Your Service Team 10 Tips to Better Manage Your Service Team Service Management Recurring Services Solution Development & Mgmt Marketing & Sales Project Services Service Desk Field Services Managed Services Service Desk

More information

So you want to create an Email a Friend action

So you want to create an Email a Friend action So you want to create an Email a Friend action This help file will take you through all the steps on how to create a simple and effective email a friend action. It doesn t cover the advanced features;

More information

Three Critical Strategic Planning Lessons Gleaned from Moneyball

Three Critical Strategic Planning Lessons Gleaned from Moneyball By: Jon Louvar, Manager of Financial Planning, InsightSoftware.com February 2014 1 Three Critical Strategies Gleaned from Moneyball There is a great scene at the start of the movie, Moneyball. Billy Beane

More information

The Comprehensive Interview

The Comprehensive Interview Uncovering the Real Candidate Behind the Interview Persona Janna Mansker Kelly Land www.berkeassessment.com The Comprehensive Interview When sitting across the table from a candidate during an interview,

More information

The power of money management

The power of money management The power of money management One trader lost ($3000) during the course of a year trading one contract of system A. Another trader makes $25,000 trading the same system that year. One trader makes $24,000

More information

Using Logistics to Grow Your Business

Using Logistics to Grow Your Business Using Logistics to Grow Your Business USING LOGISTICS TO GROW YOUR BUSINESS Y ou want your business to grow and logistics can help you achieve your objective. I ve put together this short guide for you

More information

LESSON 7. Leads and Signals. General Concepts. General Introduction. Group Activities. Sample Deals

LESSON 7. Leads and Signals. General Concepts. General Introduction. Group Activities. Sample Deals LESSON 7 Leads and Signals General Concepts General Introduction Group Activities Sample Deals 330 More Commonly Used Conventions in the 21st Century General Concepts This lesson covers the defenders conventional

More information

Customer Service Management Training 101

Customer Service Management Training 101 Excerpt From: Customer Service Management Training 101 By Renée Evenson Chapter One: Understanding Your Management Style Step 1: Learn Management Styles and Functions The most important function of frontline

More information

Onboarding and Engaging New Employees

Onboarding and Engaging New Employees Onboarding and Engaging New Employees Onboarding is the process of helping new employees become full contributors to the institution. During onboarding, new employees evolve from institutional outsiders

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved.

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved. 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 2013 salesforce.com, inc. All rights reserved. > Intro INTRODUCTION The vast majority of people are not experiencing great service. Nearly a third of

More information

STEPS TO COLLECTING AMAZING CUSTOMER FEEDBACK. a publication of

STEPS TO COLLECTING AMAZING CUSTOMER FEEDBACK. a publication of 5 STEPS TO COLLECTING AMAZING CUSTOMER FEEDBACK a publication of Contents INTRODUCTION....1 STEP 1: SET GOALS...2 STEP 2: CHOOSE A SOLUTION...3 STEP 3: PUT IT EVERYWHERE...5 STEP 4: RESPOND IN A TIMELY

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE Introduction THE SERVICE GAP The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now

More information

Our Success Rates Have Changed, Please Listen Carefully

Our Success Rates Have Changed, Please Listen Carefully Our Success Rates Have Changed, Please Listen Carefully Leveraging IVR, Speech Recognition, and Artificial Intelligence to Optimize the Call Center IVR systems were originally intended to effectively solve

More information

The Val Garland School of Make-up PROSPECTUS

The Val Garland School of Make-up PROSPECTUS The Val Garland School of Make-up PROSPECTUS Introduction Val Garland and her team have created looks for every major fashion magazine and fashion brand in the world, from Vogue to i-d, MAC to Dior. Now

More information

OUTSOURCE IT OR KEEP IT IN-HOUSE?

OUTSOURCE IT OR KEEP IT IN-HOUSE? OUTSOURCE IT OR KEEP IT IN-HOUSE? RON SELLERS GREY MATTER RESEARCH & CONSULTING Originally published in Quirk s Marketing Research Review, May 1998 To outsource, or not to outsource: that is the question.

More information

Branding Through Your Employees

Branding Through Your Employees Success Through Strategy Branding Through Your Employees A company s brand is a lot like an individual s personality. It s how the outside world views your business and the image that comes into their

More information

About Social Workers. www.rights4me.org. A Children s Views Report. Dr Roger Morgan OBE Children s Rights Director. July 2006

About Social Workers. www.rights4me.org. A Children s Views Report. Dr Roger Morgan OBE Children s Rights Director. July 2006 PHOTO REDACTED DUE TO THIRD PARTY RIGHTS OR OTHER LEGAL ISSUES PHOTO REDACTED DUE TO THIRD PARTY RIGHTS OR OTHER LEGAL ISSUES About Social Workers A Children s Views Report Dr Roger Morgan OBE Children

More information

THE PROJECT MANAGER S ROLE IN BUSINESS DEVELOPMENT

THE PROJECT MANAGER S ROLE IN BUSINESS DEVELOPMENT CHAPTER 1 THE PROJECT MANAGER S ROLE IN BUSINESS DEVELOPMENT Do Marketers or Project Managers Bring In the Work? There has traditionally been a push/pull that goes on between marketing and project management

More information

Raising Difficult Issues with Your Service Provider

Raising Difficult Issues with Your Service Provider Self-Determination Series Raising Difficult Issues with Your Service Provider Determine Your Destiny Raising Difficult Issues with Your Service Provider Prepared by: Carol A. Petersen, M.Ed. Jessica A.

More information

White Paper 8 STEPS TO CLOUD 9. How a hybrid approach can maximise the business value of cloud and what you can do to make it happen

White Paper 8 STEPS TO CLOUD 9. How a hybrid approach can maximise the business value of cloud and what you can do to make it happen White Paper 8 STEPS TO CLOUD 9 How a hybrid approach can maximise the business value of cloud and what you can do to make it happen Introduction Today, we re seeing IT s place in the enterprise evolving

More information

THE GOOD, THE BAD, & THE UGLY

THE GOOD, THE BAD, & THE UGLY I.T. SERVICE AGREEMENTS THE GOOD, THE BAD, & THE UGLY SUMMARY: IT service agreements aren t always what they re cracked up to be. An agreement between two parties should be just that an agreement, not

More information

Today s Professional Teller

Today s Professional Teller As the face of the credit union, you must keep in mind the needs of the members at all times. The United States is facing a crisis of confidence in all financial institutions. As a credit union employee

More information