Human Services Credentialing Program Comprehensive Training

Transcription

1 Human Services Credentialing Program Comprehensive Training Best of class and most comprehensive suite of modules for direct support professionals including case managers, outreach workers, trackers, child care workers, residential workers or caseworkers, team coordinators, foster care workers, mentors, family workers, houseparent, tutors, relief workers, overnight staff, program aides, educational aides or counselors and frontline supervisors. The Human Services Credentialing Program is accredited by the NADSP and may be used to receive CEUs for those who have a NADSP certificate.

2 Frontline Staff Skill Competencies 2014 Online Learning for Direct Support Professionals Module 1 Introduction to Human Services and Professionalism What is Human Services, Why is Professionalism Important appearance, confidentiality, driving, reporting, respect, teamwork, work habits, boundaries, cultural responsiveness Module 2 Participant Empowerment Individual choice, choice-making skills, dignity of risk, supporting the whole person, basic rights guardianship, protection from abuse, person-centered planning, goals and objectives Module 3 Communication Verbal & nonverbal, active listening, overcoming barriers, speech disorders, language disorders, confidentiality Module 4 Assessment Referrals, Observing behavior, measurement, data collection, formal assessment tools, ABC Analysis, writing goals and objectives Module 5 Community Supports and Service Networking Supports Natural, peer, formal, informal, relationship development personal and community, leisure and recreation

3 Module 6 Supporting Skill Development Learning style, training plan, functional skills, and stages of skill development, task analysis, chaining, prompting, fading, and positive behavioral support. TBI, ABI, Alzheimer s, Autism, Medically Complex Module 7 - Advocacy Your role, family role, mandated reporting, self-advocacy, community education Module 8 Vocational, Educational & Career Support Vocational assessment, situational assessment, challenging behaviors, ABC data charts, language and written skills, teaching plans, job coaching, other vocational models Module 9 Crisis Prevention & Intervention Stages of crisis, types, knowing the individual, knowing the environment, ABC s of behavior, reinforcement and punishment, positive behavioral supports, antecedents to crisis, crisis resolution, reporting Module 10 Documentation Purposes of documentation, what to avoid, progress notes, HIPAA, CFR-42, individual support plan, confidentiality, security Module 11 Health & Safety Nutrition, diets, menu planning, food preparation, exercise, physical fitness, stress management, infection control, hand washing, standard precautions, safety poisoning, falls, fires, gas, tools, emergencies, disaster response, lifting and wheelchair safety

4 Online Learning for Direct Support Professionals Turnover can be as high as % and in some cases over 100%. Effective training can impact turnover and online training decreases the cost of turnover and retraining. The target learner in the human service organization are Direct Support Professionals (DSP), case managers, outreach workers, trackers, child care workers, residential workers or caseworkers, team coordinators, foster care workers, mentors, family workers, houseparent, tutors, relief workers, overnight staff, program aides, educational aides or counselors and frontline supervisors. Directcare workers provide percent of the hands-on care in long-term care for persons living with a disability, the elderly, or those with other chronic conditions. In 2012, the number totaled over 4 million workers and 30 percent of the healthcare workforce (PHInational.org). In 2020, the number will approach 5 million and will be one of the largest occupational groups in the U.S. HHS.gov reports that in this fast growing segment, there is a documented critical and growing shortage of direct care workers in every community throughout the United States and that need will continue in the future. Most importantly this workforce segment provides the majority of personal care services, such as assistance with eating or bathing, instruction in behavior plans, community supports, and vocational supports and has a major impact on both the health status and the quality of life of individuals and families they support.

5 2014 Providers Council Direct Support Modules All resources and terminology are current 2014 Updated to DSM V terminology Expanded approach to cultural responsiveness Inclusion of new technology and mechanisms for communication including social media, texting Introduction of evidence-based interventions All technology delivery updated for course delivery via the web on all web-ready devices Complete course transcript attached, and other related documents/ancillaries Interactivity, reality-based scenarios, and engaging visuals

6 New and enhanced topics include: Intellectual Disability and Developmental Disability 11 modules - 14 hours The foundational framework is participant empowerment for these modules. Behavioral Supports definitions and skills and practices The Behavior Intervention Plan, how to support it and track it Traumatic Brain Injury and Acquired Brain Injury Mental Health Diagnosis and Intellectual Disability Alzheimer s and Intellectual Disability Autism and Intellectual Disability Updated information on legal issues including guardianship and consent Introduction to task analysis and to forward and backward chaining Updated documentation requirements to include electronic records Updated Crisis Intervention practices and protocols Updated nutrition and safety Updated information on restraints and incident reporting

7 Child Welfare I&II 22 modules 28 hours The foundational framework is trauma-informed care for these modules. New and enhanced topics include: Adoption of Trauma Informed Care as the over-arching framework from which to present child welfare and juvenile justice services Motivational Interviewing Person and Family centered practice Role of those with lived experience and use of Family Peers in program models Movement away from level systems, token economies, seclusion, time-outs, restraints etc. toward more strengths based behavioral strategies Individualized behavioral plans De-escalation processes, violence prevention Sensory modulation and environment Updated information on child development and especially brain development Positive Behavior Supports

8 Mental Health 11 modules 14 hours The foundational framework is whole person/whole health for these modules. New and enhanced topics include: Whole person / whole health focus Trauma informed care Schizophrenia Peer supported recovery Person-centered care Updated DSM V terminology Enhanced Health and safety module De-escalation and violence prevention Motivational Interviewing

9 Substance Use and Addictive Disorders 11 modules 14 hours The foundational framework is recovery for these modules. New and enhanced topics include: Updated terminology and diagnostic categories - DSM V Substance-related Disorders, Substance Use Disorders Model of Behavior Change Competencies of co-occurring disorders Trauma including prevalence and significance; comorbidity with substance use/abuse; trauma-related symptoms; treatment; co-occurring disorders. Peer supports Vocational supports De-escalation and violence prevention Motivational Interviewing

10 Leadership and Frontline Supervision 11 modules 12 hours The foundational framework for these module is developing skill competencies as a supervisor. New and enhanced topics include: Introduction to Leadership and Frontline Supervision Communications Empowering Others Personnel Management Documentation and Rule Compliance Program Planning and Monitoring Fiscal Responsibility Training and Staff Development Advocacy Crisis Intervention and Conflict Management

11 Autism Spectrum Disorder 11 modules 14 hours The foundational framework for this credential is evidence based interventions for these modules. Introduction and Overview of Autism Spectrum Disorder CDC statistics Review of DSM-V criteria Overview of challenges o Social/Communication o Rigidity o Challenging behavior Skill development including prompting, chaining, assistive technology Evidence-based Interventions established and emerging Advocacy Dealing with challenging behaviors and crisis intervention Skill competencies to support Daily Living Skills Vocational Supports and Training Implementing Behavior Intervention Plan Case scenarios and videos to support training concepts