Healthcare BI/Analytics: The Scrabble Conundrum

Transcription

1 Healthcare BI/Analytics: The Scrabble Conundrum Joe Van De Graaff, Research Director, BI & Analytics KLAS Research -

2 KLAS Mission To improve healthcare technology delivery by honestly, accurately, and impartially measuring vendor performance for our provider partners.

3 KLAS: Who We Are Healthcare IT market research firm with 15 years of vendor performance data Over 1,000 hours/month talking to providers who rate 900+ products and services from 250+ vendors worldwide

4 KLAS Disclaimer Information contained herein does not represent KLAS opinion. Content comes primarily from provider interviews conducted by KLAS and includes strong opinions reflecting the emotion of success and, at times, failure. The information is intended solely as a catalyst for a more meaningful and effective investigation on the organization s part and is not intended nor should it be used to replace providers due diligence.

5 Healthcare BI Market: The Race Has Started

6 Scrabble: favorite board game to play with my wife. I haven t won in 5+ years (really)

7 The Scrabble BI/Analytics Conundrum Lots of tiles; lots of players More vendors want in Same letters, but confusing words Who will be the winner?

8 What Providers Want

9 What Providers Have

10 How Vendors View Themselves

11 KLAS 2013 BI Perception Research Key Research Question: Which BI vendor do providers expect to stand out in healthcare as the market leader in enterprise analytics?

12 Uncertainty Abounds (Image from KLAS BI Perception Report 2013)

13 Perceived Leadership Areas (Image from KLAS BI Perception Report 2013) Provider needs for BI and analytics may vary greatly, and often lead to the selection of multiple products and/or vendors. To help providers, KLAS provides a basic categorization of vendors below to reflect the main one or two areas where they are perceived as potential leaders. (This categorization is not intended to be a full representation of all offerings vendors have, but rather is focused on the research results from this perception study). Vendors noted in the table are those who received at least one mention from providers as a potential future leader in enterprise analytics. BI Tool Set (i.e. Enterprise Reporting, Dashboards) Visual Data Discovery (Visual self-service BI) EDW/Data Warehousing Platform Population Health Related Analytics Dimensional Insight QlikView Caradigm Advisory Board Epic IBM Tableau Explorys Explorys McKesson SAS Health Catalyst OptumInsight Microsoft IBM Verisk Microstrategy Microsoft Wellcentive Oracle SAP Oracle Embedded Analytics

14 Enterprise/Department: Movement Both Ways

15 A Trend Worth Highlighting The problem with the BI vendors is the same problem we have been talking about for decades A system that gives me a blank piece of paper to start with is not helpful. The tools that are helpful are the ones that come with best practices for metrics and the analyses that are going to be most useful. -CIO

16 Perceived Potential Leaders: BI Tool Depth & Healthcare Specificity (Image from KLAS BI Perception Report 2013)

17 Providers Vote: Healthcare Specificity (Image from KLAS BI Perception Report 2013)

18 Data Analytics = Dollars If hospitals can t produce data analytics in the next couple of years, they are going to suffer. As far as I am concerned, data is money in the future. -CIO

19 How to Make Sense of The Maze?

20 BI Market & Vendor Overview: Keeping as Simple as Possible

21 A Look at BI: Starting Simple Front End (i.e. Data Reporting/Presentation) - Standard/scheduled reporting - Dashboards, scorecards - Visual data discovery Back End (i.e. Data Management) - Data integration (ETL) - Data warehouse / EDW - Data marts/spheres/cutes

22 Analytics Tools/Products Simple Categories Enterprise (i.e. BI tool sets and platforms enterprise capability and use) Area Focused (i.e. focused, area specific analytics targeted or supplemental solutions) Application-Embedded (i.e. reporting/analytics as part of an existing application built into the workflow)

23 Enterprise KLAS Example Vendor Categorization BI Tool Sets (i.e.stand-alone vendor BI offerings, often multiple BI products together, such as standard reporting, dashboards, data mining, etc ) ENTERPRISE* (vendor agnostic, flexible BI tools or platforms for enterprise use, i.e., clinical / financial / operational analysis) Front End (i.e. Data Reporting/Presentation) Visual Data Discovery (i.e. stand-alone tools characterized by ease of use / end user adoption; most BI Tool Set vendors also offer this) Data warehouse / EDW (i.e. stand-alone data warehouse or EDW used as data repository/source of truth; may include some analytic applications) Back End (i.e. Data Management) Data Quality / Integration (i.e. vendor agnostic data integration and management tools; often used for data cleanliness and ETL) Dimensional Insight QlikTech Caradigm Dimensional Insight IBM Tableau Deloitte (Recombinant) IBM Information Builders TIBCO Explorys Informatica McKesson Health Care DataWorks Information Builders Microsoft Health Catalyst Microsoft Microstrategy IBM Oracle Oracle Microsoft SAP SAP Premier SAS SAS Oracle Teradata *Table/chart not intended to be comprehensive listing of all vendors or vendor products. Vendors shown above primarily based on one or more KLAS evaluations from provider(s) using the product. Vendors shown as examples to facilitate like-to-like- vendor comparisons. Vendor offerings may differ in functionality, and vendor listing in chart above not intended to imply KLAS validated enterprise use (please refer to KLAS reports for specific performance data and/or vendor rankings). Most BI Tool Set vendors also offer Visual Data Discovery products EMR vendors often have products that serve as data warehouse, but typically used just for their own data (such vendors not shown in chart). Examples include, but not limited to, Allscripts, Cerner, Epic, McKesson, MEDITECH, Siemens.

24 Area Focused Example KLAS Vendor Categorization AREA FOCUSED* Offerings built for, focused on, or usually deployed for analytics in a certain area; usually more packaged than broader/enterprise tools Population Health Analytics (i.e. stand-alone products used for usually clinical patient/population data analysis) Mainly Clinical BI (i.e. stand-alone products mostly used in clinical areas or for clinical data analyses) Mainly Financial BI (i.e. stand-alone products used mostly in financial areas or for financial data analyses) Quality Reporting, Benchmarking (i.e. stand-alone product suites used for external regulatory reporting, benchmarking) Advisory Board Allscripts (SCA) Infor (Business Intelligence) Insight Health Solutions Explorys Altosoft (Kofax) Kronos (Wrkfrce Analytics) Premier Forward Health Cerner (Pwr Insight) MedeAnalytics Press Ganey McKesson (MedVentive) EMBI Oracle (Hyperion/Essbase) Quantros Optum (Humedica) Harris (CareFx BI) Truven Phytel MediWare UHC Truven Omnicell (Pandora) Xerox (MIDAS) Verisk Wellcentive Related areas to Mainly Clinical BI include Clinical Decision Support - (vendor examples include EBSCO, ElSevier, Logical Images, Truven, Wolters Kluwer, ZynxHealth) Clinical Surveillance (vendor examples include CareFusion, Hospira, PeraHealth (Rothman), Truven, Wolters Kluwer) Related areas to Mainly Financial BI include Business Decision Support (vendor examples include Allscripts, McKesson, Siemens, MedAssets, Kreg) Budgeting (vendor examples include Allscripts, Strata, Healthcare Insights, Kreg) *Chart not intended to be comprehensive listing of all vendors or vendor products. Vendors shown in chart above primarily based on one or more KLAS evaluations from provider(s) using the product; vendors shown in chart based on relative like-to-like vendor comparisons; vendor offerings may differ in functionality. Please refer to KLAS reports for specific performance data and/or vendor rankings.

25 Application Embedded Reporting and/or analytics from within an application Vendor names and products vary greatly (most applications have some level of reporting) More robust embedded reporting/analytics becoming increasingly important Not seen as traditional BI products, but play important role when built into the workflow (i.e. EMR reporting/analytics built into clinical workflow) Capability and level of embedded reporting/analytics differs greatly by application. Some applications have additional capability based on a third party embedded (i.e. OEM) BI engine or product.

26 Product/Tool Use Depth Basic Intermediate Advanced Knowledge distribution Scheduled report analysis, distribution Known/defined areas of measurement Often historical information Knowledge discover, often user driven Comparison analysis, benchmarking Rules based operational intelligence Ad-hoc reporting Deep knowledge exploration Predictive and statistical modeling Ad-hoc BI with real-time data Intelligence from unstructured data analysis (i.e., large data)

27 A Look at Actual Vendor Performance, Best in KLAS Rankings for BI Market (Dec 2012) Overall performance ratings, customer satisfaction Included vendors must meet multiple criteria (number of clients, use criteria, etc.)

28 BI Can Be Daunting

29 Will My BI Vendor Catch Me? (Image from KLAS BI Performance Report 2012) Key Performance Indicators Ranked Enterprise Vendors Common challenge: unsatisfactory provider experiences with vendor service delivery (i.e. executive involvement, support experience)

30 Influence on Change? (Image from KLAS BI Performance Report 2012) BI Vendor/ Product Impact on Change N= scale 1=no impact 3=average impact 5=high impact

31 Recently Completed Projects (Image from KLAS BI Performance Report 2012) How BI is being Used Most Recently Completed BI Project N=189 Other includes Data Repository/Warehouse, No Recent Projects, Outcomes/ACO Analysis, BI Solution Implementation/Upgrade, Predictive/What-if Modeling Analysis, Reporting Setup/Maintenance, and Coding/Documentation Analysis.

32 The Right Resources for BI: Important!

33 Peer Advice for BI (Image from KLAS BI Performance Report 2012) N = 160

34 Questions? Joe Van De Graaff KLAS Research