2016 UK Cash & Cash Machines

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1 2016 UK Cash & Cash Machines Trends in cash payments, cash machine deployment and usage, and other forms of cash acquisition Leading the way we pay

2 The following companies contributed to the data within this publication. More details of referenced payment systems are available on the relevant websites: The LINK Scheme is the national cash machine network. Effectively every cash machine in the UK is connected to LINK, and LINK is the only way banks and building societies can offer their customers access to cash across the whole of the UK. LINK s role is to provide UK consumers with universal access to cash in a safe, convenient and rapid manner. LINK is governed by its 38 Members which issue debit and ATM cards and deploy cash machines across the UK. Cash Services acts as a focal point for the provision of strategic direction on co-operative (non-commercial) issues for cash, its overall aim is to ensure that cash can circulate efficiently and effectively, and risks in the cash cycle are managed to this end. 2 UK Cash & Cash Machines 2016

3 2016 UK Cash & Cash Machines Trends in cash payments, cash machine deployment and usage, and other forms of cash acquisition Payments UK is the trade association launched in June 2015 to support the rapidly evolving payments industry. Payments UK brings its members and wider stakeholders together to make the UK s payment services better for customers and to ensure UK payment services remain world-class. UK Cash & Cash Machines 2016 presents information on how and where we obtain cash for daily use. It also includes forecasts for how cash use will change over the next ten years. Other publications produced by Payments UK include UK Payment Statistics, UK Automated Payments, UK Payment Markets, UK Consumer Payments and UK Cheques. Another publication, UK Card Payments,is produced by The UK Cards Association. If you wish to purchase any of the publications listed above, please visit the following link: annual-statistical-publications Colleagues working on behalf of Payments UK will be happy to help if you have any queries regarding this publication. For card use and cash machine data please contact Information Management: David Obuwa/Nigel Burt Tel /8244 inform@ukpayments.org.uk For payment market information please contact Research and Customer Policy: pmr@paymentsuk.org.uk For Payments UK membership information please contact membership@paymentsuk.org.uk or find further information on our website Published July 2016 UK Cash & Cash Machines

4 Contents Key Statistics Section 1 Overview 1.1 Spending our cash Cash machines Other ways of getting cash 12 Section 2 Spending our cash 2.1 Overall cash payment volumes and values Consumers use of cash Consumers reliant on cash Consumers who rarely use cash Business and other organisations use of cash 18 Section 3 Forecasts 3.1 Spending our cash Cash acquisition 20 Section 4 Cash machines 4.1 Overview Cash machine users Cash machine usage Cash machine facilities and availability Geographical mapping 35 Section 5 Other ways of getting cash 5.1 Cashback Other card withdrawals from BBS accounts Passbooks and cheques Other sources of cash Business cash acquisition 41 Section 6 Industry Developments 6.1 LINK Cash management 43 Section 7 International comparisons 7.1 Number of cash machines Use of cash machines 47 Glossary and data sources The following acronyms are used in this publication: ATM BBS IADs SME On-site Off-site On-us Not-on-us Automated teller machine also known as a cash machine Banks and building societies Independent ATM deployers Small or medium-sized enterprise Cash machines that are accessed at the premises of BBS, including those that are accessed from the street. These are also known as branch machines. Cash machines that are accessed at premises other than BBS branches. These are transactions where the financial institution that holds the account of the cardholder is identical to the ownership of the cash machine in use. These are transactions where the financial institution that holds the account of the cardholder differs from the ownership of the cash machine in use. Unless otherwise stated, the source of all data are payment statistics provided by members and the National Payments Study. Further information relating to cash machines can be found in UK Payments Statistics UK Cash & Cash Machines 2016

5 Charts 1.1 Volume of cash payments Forecast cash volumes Total number of cash payments Consumer cash payments by sector Percentage of selected non-financial regular bills paid by cash in Consumer cash payments by value band Cash payment forecasts Rate of growth in number of cash machines Number of cash machines and cash machine withdrawals Per machine averages Cash machine users Average number of cash machine withdrawals per user Cash machine users in Frequency at which cash machine users make withdrawals using cash machines Ownership of cash machines Per BBS machine averages Per IAD machine averages Value of withdrawals split by on-us, not-on-us Number of on-site and off-site cash machines Number of on-site and off-site cash machines split by free-to-use and pay-to-use Locations of cash machines in Proportion of withdrawal volumes at cash machines by ownership and location between 2013 and Number of free-to-use and pay-to-use cash machines Percentage of BBS cash machines offering additional facilities Volume of other transactions at cash machines Reasons for down time of cash machines Cashback volumes and values Cash withdrawn by cheque or passbook Users of cheques, passbooks or both by demographic group Value of cash acquired in state benefits or pensions and wages Number of cash machines per million inhabitants (Western Europe, year-end) Number of cash machines per million inhabitants (BRIC countries, year-end) Number of cash machine withdrawals per adult and ATVs 2014 (Western Europe) Number of cash machine withdrawals per adult 2014 (BRIC countries) Value of cash machine withdrawals per adult 2014 (sterling equivalent) (Western Europe) Value of cash machine withdrawals per adult 2014 (sterling equivalent) (BRIC countries) 49 Tables 4.1 Number of off-site cash machines split by location Cash machine densities in selected major conurbations in the UK Key stakeholders 44 Maps 1 Geographical distribution of cash machines within the UK December Geographical distribution of the average value of cash withdrawals ( ) within the UK October Appendices A: The proportion of spontaneous consumer payments made by cash 51 B: LINK Financial Inclusion Programme 52 C: Key statistics 2015 and D: Number of cash machines in the UK by owner institution and location E: Number of cash machines: Summary 55 F: Cash machine withdrawals 56 Boxes Local currencies across the UK 15 Withdrawals by card type 31 Cash machine innovations 33 Financial inclusion 43 New banknotes and coins 45 Cash withdrawals as a proportion of card transactions 50 UK Cash & Cash Machines