Mobile Banking Questionnaire USERS
|
|
- Cory Robertson
- 8 years ago
- Views:
Transcription
1 Instructions to the Interviewer: Interviewer to note down the details in the grid given below Mobile banking definition for the survey: A financial transaction or information request (e.g., ministatement) made using your mobile phone. Respondent Details Respondent Number Interview Details Date of the Interview: Start Time of the Interview: End Time of the Interview: Respondent Address Location: City/ Town: Local Government Area: State: Name of the Interviewer: Name of the Reviewer: Instructions to the Interviewer: Interviewer to introduce himself to the respondent. The questions should be read out exactly as given in the questionnaire. The interviewer should not modify the question as per his understanding, in case the respondent is not clear about the same. If the respondent is not clear about the question, the interviewer should repeat the question word by word To mark the answers, interviewer to circle the code provided in the grid, given below every question. Say: Hi, my name is, we are conducting a study for the IFC on mobile banking, can I ask you a few questions? 1 of 14
2 Section A. Selecting interviewees Q1. Do you own a cell phone? (Single Coding) Mobile Banking Questionnaire USERS Instructions to the Interviewer 1 Yes Go to Q2 2 No Terminate the Interview/Move onto next interviewee Q2 Do you use your cell phone for any financial/ banking transactions? (Single Coding Only) Instructions to the Interviewer 1 Yes Go to Q3a. 2 No Go to NON-USER questionnaire Q3. Do you operate a bank account? (Single Coding) Instructions to the Interviewer 1 Yes Go to Q4 2 No Confirm if the respondent is a mobile banking user Q4 Can you please tell me, what type of a bank account do you have? (Single Coding Only) Instructions to the Interviewer: Interviewer to show the for Q4 1 Savings account 2 Current account 3 Both Instructions to the Interviewer: Go to Section B 2 of 14
3 Section B. Usage of Mobile Banking and General Use of Money Say: I would now like to know something about the general practices that you would follow while undertaking financial transactions. Q5. Who provides your mobile banking service? (Multiple Coding possible) Options 1 A bank 2 A bank and a Mobile operator together 3 A mobile operator 4 Another company 5 Don t know / not sure Q6. Is your mobile banking service an addition to existing bank account or separate service? Options 1 An addition 2 Separate Q7a. What type of Mobile Money transaction do you currently make? (Multiple Coding possible) Q7b. How often do you make (mention the option marked in Q7a) transaction? (Single Coding for every Option in Q7a) Option Code A B C D E F G Daily-once Daily Several times Weekly-Once Weekly-several times Monthly-once Monthly-several times Occasionally (less than once a month) Instructions to the Interviewer: Mark the answers for Q7a and Q7b in the grid given below Q7a. Type of Financial Transactions (Circle Option () Code) 1 Airtime recharge 2 Fund transfer 3 Balance inquiry / Bank statement 4 Bill payment 5 International Remittance 6 Savings 7 Cash withdrawal 8 Purchasing 9 Commodity dealing / investment 10 Pension fund management 11 Any other periodical payment (daily, weekly, fortnightly, monthly, quarterly, biannual, yearly, seasonal) 3 of 14 Q7b. Frequency (Record Option Codes)
4 Q8. Where do you typically (most often) withdraw money? (Single Coding Only) Instructions to the Interviewer: : Interviewer to show the for Q8 1 At the bank teller 2 Automatic teller machine 3 Point of Sale 4 Agent for Mobile banking (e.g., pay outlet, retail shop) Q9. When you withdraw money, how much do you typically withdraw? (Single Coding Only) (Here the Currency is denoted as N. The currency as well as the amount will change depending on the market under study, and the currency denominations being used in the market) Instructions to the Interviewer: : Interviewer to show the for Q9 1 N 1,000 - N 5,000 2 N 5,000 - N 10,000 3 N 10,000 - N 20,000 d 4 N 20, N 100,000 5 More than N 100,000 Q10. At what time of day is it most convenient to withdraw money? (Single Coding Only) Instructions to the Interviewer: Show the for Q10 1 Between 6am and 9am 2 During working hours (8am to 5 pm) 3 Between 6pm and 9pm 4 Between 9pm and 6am next morning 5 Can t say/anytime Q11. How far is the bank branch where you do business? (Single Coding Only) Instructions to the Interviewer: Interviewer to show the for Q9a. 1 Less than one km 2 1 to 2 km 3 2 to 5 km 4 5 to 10 km 5 More than 10 km 4 of 14
5 Q12. How do you typically (most often) transfer money? (Single Coding only) 1 At the bank teller 2 Automatic teller machine 3 Western Union, Money Gram 4 Mobile money 5 Online/Internet Q13a.Do you generally send, receive, or do both send and receive? (Multiple Coding Possible) Alternative Question: What type of fund transfer do you generally undertake? Options 1 Send 2 Receive 3 Send and Receive Q13b. With whom do you generally undertake transfer of funds? (Multiple Coding Possible) Instructions to the Interviewer: Interviewer to show the for Q13b Ask only for options marked in Q13a. Send Receive Family 1 1 Friends 2 2 Employer/Employee 3 3 Government 4 4 Instructions to the Interviewer: Go to Section C 5 of 14
6 Section C. Payment Behavior Mobile Banking Questionnaire USERS Say: I would now like to know something about how you generally undertake to make payments. Q14. How do you typically (most often) pay your bills? (Single Coding Only) Instructions to the Interviewer: Interviewer to show the for Q14 1 Cash direct to company 2 At the bank teller 3 Automatic teller machine 4 Pay outlet by company 5 Third party pay outlet 6 Mobile banking 7 By Cheque 8 Credit card 9 Prepaid card 10 Others Q15a. What type of bills do you pay on your mobile phone? (Multiple Coding Possible) Instructions to the Interviewer: Interviewer to show the for Q15a 1 Mobile phone bill 2 Utility (electricity, water) 3 School fees 4 Goods for home 5 Goods for work 6 Other Q15b. What is the average payment amount (mention each option marked in Q15a one by one)? (Single Coding for each option Marked in Q15a) (Here the Currency is denoted as N. The currency as well as the amount will change depending on the market under study, and the currency denominations being used in the market) Instructions to the Interviewer: Interviewer to show the for Q15b Q15a. (Circle the Options selected in Q15a.) Q15b. Average Amount (Circle Code in Q15b.for each option selected in Q15a) N 1,000 - N 5,000 N 10,000 - N 20,000 - N 5,000 N 10,000 N 20,000 N 100,000 X Mobile phone bill More than N 100,000 Utility (electricity, X water) X School fees X Goods for home X Goods for work X Other Q15c. What is the typical frequency of payment for (mention each option marked in Q15a one by one)? (Single Coding for each option Marked in Q15a) 6 of 14
7 Instructions to the Interviewer: Interviewer to show the for Q15c Q15a. Q15c. Frequency (Circle the Options (Circle Code in Q15c.for each option selected in Q15a) selected in Q15a.) Weekly Bi-weekly Monthly Quarterly Annually X Mobile phone Utility (electricity, X water) X School fees X Goods for home X Goods for work X Other Q16. For each of the following costs, what method of payment do you use? (Multiple Coding possible) Option Code 1 Mobile 2 Cash 3 Debit/ATM card 4 Credit card 5 NA Instructions to the Interviewer: Mark the answers in the grid given below Options Utilities (electricity, water) Cable TV Vehicle license Retail shopping bills Rent Car payment Mobile airtime Entertainment (e.g. restaurant, cinema) Internet School fees Insurance Church donations Record Option Codes (Multiple Codes if applicable) Instructions to the Interviewer: Go to Section D 7 of 14
8 Section D. Marketing & Advertising Mobile Banking Questionnaire USERS Say: I would now like to ask you something about Mobile Banking Services and your means of awareness about the same. Q17. Where did you hear about Mobile Money services? (Multiple Coding possible) Instructions to the Interviewer: Interviewer to show the for Q17 1 Mass media (television, radio, newspaper) 2 An Agent 3 Bank directly 4 SMS from Mobile Operator 5 Friends or Family Q18. How would you prefer financial service providers to communicate with you about mobile banking services? (Ask the respondent to select the top 3 choices, interviewer to enter ranking in the left column) Instructions to the Interviewer: Interviewer to show the for Q18 Record Ranking Person-to-person interaction 1 Telephone call 2 TV adverts 3 Radio adverts 4 Print adverts 6 Billboards / outdoor adverts 7 Community members 8 Mail 9 SMS Others (please specify) 12 Instructions to the Interviewer: Go to Section E 8 of 14
9 Section E. Financial Literacy Mobile Banking Questionnaire USERS Say: I would now like to ask you something about your knowledge of financial services. Q19. On a scale of 1 to 5 (low to high), how would you rate your knowledge of all the banking services available through (Single Coding for each option): Rating Scale Your bank branch Your Mobile banking service Instructions to the Interviewer: Go to Section F Section F. User Interface Say: I would now like to ask you something about your use of different devices while availing financial services. Q20. On a scale of 1 to 5, 1 being the lowest and 5 being the highest, how would you rate your ability to use the following devices? (Single Coding for each option) (Mention one device at Rating Scale a time and record the response for the same) Very Low Low Average High Very High 1 Mobile Phone 2 ATM machine 3 Internet 4 POS 5 Debit card 6 Prepaid card 9 of 14
10 Q21. On a scale of 1 to 5, 1 being Not at all True and 5 being Very True, How would you rate the following statements about your mobile banking menu on your phone? (Single Coding for each option) (Read out one statement at a time and record the response for the same) My mobile banking menu is very easy to navigate My mobile banking menu is very easy to understand It is easy to make a payment It is easy to make transfer money It is easy to make a balance inquiry My mobile banking menu is very easy to navigate Not at all True Not True Rating Scale Sometimes True Sometimes Not True True Very True Instructions to the Interviewer: Go to Section G Section G. Attitudes and Perceptions Say: I would now like to know your opinion about the cost and security of the Mobile Banking Services. Q22. On a scale of 1 to 5, 1 being Very Cheap and 5 being Very Expensive, do you find mobile banking service to be cheap or expensive? (Single Coding for each option) Very Cheap Cheap Not Very Cheap and Expensive Very Expensive Not Very Expensive Cost Q23a. Do you think Mobile banking services are cheaper than traditional banking services? (Single Coding for each option) Circle Option Instructions to the Interviewer Code 1 Yes 2 No Ask why not Q23b. You said you don t think that the Mobile Banking Services are cheaper than the traditional Banking Services, can you please tell me why do you say so? (Record Verbatim) 10 of 14
11 Q24. On a scale of 1 to 5, 1 being the lowest and 5 being the highest, please rate your view on mobile banking service? (Single Coding for each option) (Read out one statement at a Rating Scale time and record the response for Very Very the same) Low Average High Low High 1 Overall Trust 2 Trust in banks 3 Trust in the technology of mobile banking Trust in third party agent (e.g., 4 pay outlet, cash-out point) 5 Security from fraud 6 Ease of use Instructions to the Interviewer: Go to Section H Section H. Benefits of Mobile Banking (Utility) Say: I would now like to know your views on the benefits of Mobile Banking Services. Q23. On a scale of 1 to 5, 1 being the lowest and 5 being the highest, how would you rate the following benefits of Mobile Banking? (Single Coding for each option) (Read out one benefit at a time and record the response for the same) Rating Scale Very Low Low Average High 1 Cost saving (Lower rates, transaction fees) 2 Time saving (no need to go to bank or ATM) 3 24 h Access (can make transaction any time) 4 Physical security (no need to go out with cash) 5 Others (please specify) Very High Instructions to the Interviewer: Go to Section I Section I. Future Demand & Willingness to Spend Say: I would like to know your views on the preferred financial transactions you would want to make through mobile phones and your preferences. Q24. Earlier you said you use mobile banking service for (see Q7), why don t you use Mobile banking for (Multiple Coding possible): Option Code A B C D E Too costly Not easy to use Not aware No need Do not trust 11 of 14
12 F G Mobile Banking Questionnaire USERS Not available Other (Please specify) Type of Transactions (Circle Option () Code) 1 Airtime recharge 2 Fund transfer 3 Balance inquiry / Bank statement 4 Bill payment 5 International Remittance 6 Savings 7 Cash withdrawal 8 Purchasing 9 Commodity dealing / investment 10 Pension fund management 11 Any other periodical payment (daily, weekly, fortnightly, monthly, quarterly, biannual, yearly, seasonal) (Record Option Codes) Q25. Using a scale of 1 to 5 (where 1 is very low to 5 which is high), what kind of financial services do you want to see being offered via your cell phone? (Single Coding for each option) (Read out one service at a time and record the response for the same) Very Low Low Average High Very High 1 Savings 2 Cash withdrawal at mobile money agents 3 More bill payments 4 Purchasing 5 Salary deposit 6 Pension fund management 7 Commodity dealing / investment 8 Loans 9 Others (Please specify) Q26. Please rate how important the following reasons are for you to consider using mobile banking (Single Coding for each option): 1 is Very Important to 5 which is Not Important At All (Read out one service at a time and record the response for the same) Very Important Important Not Very Important Not Important Not Important At All 1 Lower transaction costs 2 Security from fraud 3 Physical security 4 Safe transaction with feedback on transfer (e.g. sms) 5 Wide acceptance of mobile money 6 More locations I can cash-out my money 7 Other (specify) 12 of 14
13 Section J. Demographic Information QA1. Please tell me your present age? (Single Coding Only) Instructions to the Interviewer: Interviewer to circle the option depending on which range the respondent s age belongs to. Age years years years 4 61 plus years QA2. What is your Occupation? (Single Coding Only) Occupation 1 Government /Public Service 2 Private Business Executive 3 Private Business Professional 4 Private Business Employee 5 Family business/ self-employed 6 Farmer 7 Not employed 8 Student 9 Others (please specify) QA3. What is the highest education level you have completed? (Single Coding Only) Education 1 Primary 2 Secondary 3 Technical college 4 University Degree Others (please specify) QA4. What is your marital status? (Single Coding Only) Marital Status 1 Married 2 Divorced / Widowed Separated 3 Single QA5. What is your average monthly income? (Single Coding Only) Monthly Income 1 N 10,000 or less 2 N 10,000 to N 50, N 50,000 to N 150, N 150,000 to N 300, of 14
14 5 N 300,000 to N 500,000 6 Greater than N 500, 000 Mobile Banking Questionnaire USERS 14 of 14
Mobile Banking Questionnaire NON-USERS
Instructions to the Interviewer: Interviewer to note down the details in the grid given below Respondent Details Respondent Number Interview Details Date of the Interview: Start Time of the Interview:
More informationQuestionnaire Draft. Hello, may I speak to the owner or manager who is in charge of advertising?
Questionnaire Draft # Interviewer: Business Name Phone Hello, may I speak to the owner or manager who is in charge of advertising? My name is. I m a member of the marketing research team from Sample University.
More informationCardholder Frequently Asked Questions
Skip to Content Cardholder Frequently Asked Questions Close this browser window to return to session. TOTALPAY Card by ADP FAQs CARD BASICS 1. Is my TOTALPAY Card ready to use when I receive it? 2. When
More informationSurvey of Financial Knowledge of Pacific People in New Zealand
Survey of Financial Knowledge of Pacific People in New Zealand Part 1: Your Use of Money Transfer and Remittance Services 1. Before receiving this survey, had you ever used a newspaper, website or other
More informationlesson six banking services overheads
lesson six banking services overheads beware of these high-cost financial services pawn shops charge very high interest for loans based on the value of tangible assets (such as jewellery or other valuable
More informationOverview: Managing your money matters
STUDENT WORKSHEETS SECTION 2 Overview: Managing your money matters 0043922 This section will give you a better understanding of how you can manage your money and payments through using an account. It details
More informationGr. 6-12 English Language arts Standards, Literacy in History/Social Studies and Technical Studies
Focus on Finance Lesson Description Concepts Objectives Students are introduced to the importance of financial services through the Banking for Safety online video. They read information about services
More informationAccount Opening Application Form Personal Accounts
Account Opening Application Form Personal Accounts Currency: Sterling US Dollar Other Ace Current Account 90 Day Notice Online Easy Access Account Fixed Term Deposit Account Interest Payment Frequency
More informationPersonal Banking. Pricing guide 2015
A me Personal Banking Pricing guide 2015 Published 1 st April 2015 Executive Banking Exclusively for you. Gold benefits - Dedicated knowledgeable Executive Bankers and Tellers - Conveniently located Executive
More informationHSBC Advance Account Opening Application
HSBC Advance Account Opening Application To The Manager,... Office The Hongkong and Shanghai Banking Corporation Limited Sri Lanka FOR BANK USE ONLY D D M M Y Y Y Y Note : 1. Please complete in Block Letters
More informationYour Money Matters! Financial Literacy Teacher Guide. Thanks to TD for helping us bring this resource to schools for free.
Your Money Matters! Financial Literacy Teacher Guide 2 Table of Contents: Introduction...3 Toronto Star epaper...4 Financial Awareness Inventory...5 SPENDING To Spend or Not to Spend Activity...6 I Need
More informationPAYROLL CARD FREQUENTLY ASKED QUESTIONS
The following document provides answers to frequently asked questions regarding the Umpqua Bank Payroll Card. Contact Customer Care at 800-650-7141 with questions. Card Basics Q. How does the Payroll Card
More informationChapter 1: Data and Decisions Quiz A
Chapter 1: Data and Decisions Quiz A Name 1.1.1 Identify various aspects of studies and experiments and/or classify variables. 1. Viamedia, the cable industry's leading independent cable rep firm and provider
More informationReload Mobile Money FAQs 1. Buying a Reload card. Activation of a Reload account
Reload Mobile Money FAQs 1. What is Reload Mobile Money and Visa Card? Reload is a prepaid Mobile Money account that is activated using your cellular phone number and giving you access to your funds via
More informationFee free. Current accounts Application form for a sterling bank account
Fee free Current accounts Application form for a sterling bank account Welcome We welcome you to Isle of Man Bank and thank you for choosing us. To help us decide whether we can provide you with the services
More informationB u t t e r f i e l d P e r s o n a l L o a n s
Personal Loans B u t t e r f i e l d P e r s o n a l L o a n s Whether your borrowing needs are large or small, long or short term, we have a loan that suits your needs. At Butterfield Bank, we pride ourselves
More informationPersonal Details, Credit Union and Rent
Savings and Rent Account Application Form Personal Details Title: Mr / Mrs / Miss / Ms / Other Full Name: Address: Rent Reference: Length of time at current address: Postcode: Previous address if less
More informationPRICING GUIDE 2015. Consolidator. Moving Forward TM. Still bringing you real banking value
PRICING GUIDE 2015 Consolidator Still bringing you real banking value Moving Forward TM Consolidator Current account fee options You can choose from three different fee options. 1. Pay as you transact
More informationMARKET STUDY 2014 - CONSUMER AND VEHICLE FINANCING
MARKET STUDY 2014 - CONSUMER AND VEHICLE FINANCING GfK Financial Market Research conducted on behalf of the Bankenfachverband e.v. (German Association of Credit Banks) GfK 2014 Consumer and Vehicle Financing
More informationIndex. Personal Pricing Guide. Introduction 2. 4 Smart Account. Personal Cheque Account. 6 Sicalo Account. 8 UNISWA Student Account
First National Bank - a division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Personal Pricing Guide July 2013 to June 2014 Index Introduction 2 Personal Cheque
More informationYes, your card will expire at a given date, which is printed on the front of your card.
What is the Debenhams Prepaid Card? Debenhams Prepaid Card works in a similar way to a pay as you go mobile phone. You top up what you need, when you need it. You top the card up with money which can be
More informationFREQUENTLY ASKED QUESTIONS GENERAL
FREQUENTLY ASKED QUESTIONS GENERAL What does electronic payment mean to me? What options do I have? What is the best option for me? Can I choose to receive a paper check instead of an electronic payment?
More informationReliaCard Q&A. What is It? How Do I Sign Up?
ReliaCard Q&A Nebraska contracts with U.S. Bank to provide this prepaid debit card as a payment option. Nebraska and U.S. Bank are offering the ReliaCard Visa debit card to clients and individual service
More informationPRICING GUIDE 2015. AccessBanking Fee sheet. Moving Forward TM. Still bringing you real banking value
PRICING GUIDE 2015 AccessBanking Fee sheet Still bringing you real banking value Moving Forward TM AccessBanking Fee Sheet 2015 AccessAccount AccessAccount is a simple and affordable transactional account
More informationELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES
ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES The Electronic Fund Transfers we are capable of handling are indicated below, some of which may not apply to your account. Direct Deposits you
More informationPRICING GUIDE 2016 Consolidator
PRICING GUIDE 2016 Consolidator Consolidator Current account fee options for 2016 If you re over 55 years and looking for a simple way to run your finances, then Standard Bank Consolidator is the account
More informationImportant Update to Your Deposit Account
Important Update to Your Deposit Account Beginning February 12, 2012, U.S. Bank changed the way we post transactions to your deposit account to better align with the way you actually make those transactions.
More informationFrequently Asked. Questions. Cash Solution TM PIN Prepaid Debit Card
0 Frequently Asked Questions TM Cash Solution TM PIN Prepaid Debit Card Frequently Asked Questions About this booklet Moneytree has compiled the information in this booklet to help you understand and use
More informationKnow Your Rights and Responsibilities Electronic Funds Transfer Disclosure
Know Your Rights and Responsibilities Electronic Funds Transfer Disclosure 100 East Water Street Sandusky, OH 44870 ELECTRONIC FUND TRANSFERS Your Rights and Responsibilities Indicated below are types
More informationPERSONAL ACCOUNT OPENING FORM - JOINT APPLICANT
PERSONAL ACCOUNT OPENING FORM - JOINT APPLICANT A. PERSONAL DETAILS Title: Mr Mrs Miss Minor Family name First name(s) Maiden/ Former name. Marital status Single Married Others If married, spouse full
More informationCards - Rates & Charges
- Rates & Retail > Credit > Debit (DEBIT MASTERCARD /ΕΘΝΟCASH PLUS / ΕΘΝΟCASH PLUS AGROKARTA) > Prepaid Business Banking > Debit (DEBIT MASTERCARD BUSINESS /ΕΘΝΟCASH PLUS BUSINESS/ ΕΘΝΟCASH PLUS AGROΚΑΡΤΑ)
More informationThe Actors Fund of Canada provides short-term emergency financial assistance to professionals in the Canadian entertainment industry.
Before You Start Actors Fund of Canada Application for Assistance The Actors Fund of Canada provides short-term emergency financial assistance to professionals in the Canadian entertainment industry. You
More informationPersonal deposit accounts.
Papua New Guinea Personal deposit accounts. Features, fees and charges. Effective November 2009 2 Contents Personal accounts 4 Fees 4 Features 4 Transactional Fees 6 Standard banking product charges 8
More informationAccount Opening Application Form
Account Opening Application Form Personal Account Currency: Sterling US Dollar Other Current Account Savings Account Deposit Account Three Months Notice Six Months Fixed Deposit One Year Fixed Deposit
More informationFEDERAL BANK CASH PASSPORT FREQUENTLY ASKED QUESTIONS (FAQS)
FEDERAL BANK CASH PASSPORT FREQUENTLY ASKED QUESTIONS (FAQS) 1. How does Cash Passport work? Federal Bank Cash Passport is a prepaid currency card, which can be used abroad, to withdraw local currency
More informationA helping hand for life. Personal Loan Account Opening Form with Easy Spend Bundle
Personal Loan Account Opening Form with Easy Spend Bundle A helping hand for life Only Tellers sitting across the counter at branches are authorized to handle cash transactions. The bank will not be liable
More informationHSBC Visa Debit Card. Making the most of your card. HSBC Customer Service Centre. Go to hsbc.com.au/debit
HSBC Customer Service Centre Go to hsbc.com.au/debit Call 1300 308 008 from Australia +61 2 9005 8131 from Overseas 24 hours a day, 7 days a week ^Visa Zero Liability subject to investigation of unauthorised
More informationVishwa Yatra Foreign Travel Card (VYFTC)
Vishwa Yatra Foreign Travel Card (VYFTC) Eligibility Features The card can be issued to: any bonafide citizen of India who plans to travel abroad except Nepal and Bhutan. Corporates for their employees
More informationTechnical Innovation for Expanding Outreach: Mobile Phone Banking in the Philippines
Technical Innovation for Expanding Outreach: Mobile Phone Banking in the Philippines MELIZA H. AGABIN Deputy Chief of Party, MABS Program Presented at the 3 rd African Microfinance Conference Kampala,
More informationReliaCard THE RELIACARD FREQUENTLY ASKED QUESTIONS
ReliaCard FREQUENTLY ASKED QUESTIONS ***Important Information Regarding Economic Assistance TANF Payments *** The State of South Dakota has partnered with U.S. Bank to provide you with a reloadable prepaid
More informationHow to Use a Financial Institution
How to Use a Financial Institution Latino Community Credit Union & Latino Community Development Center HOW TO USE A FINANCIAL INSTITUTION LATINO COMMUNITY CREDIT UNION & LATINO COMMUNITY DEVELOPMENT CENTER
More informationPRICING GUIDE 2015. Elite Banking. Moving Forward TM. Still bringing you real banking value
PRICING GUIDE 2015 Elite Banking Still bringing you real banking value Moving Forward TM Elite Banking gives you value for money Elite Banking is specially designed to keep up with your lifestyle and growing
More informationPRICING GUIDE 2015. Prestige Banking. Moving Forward TM. Still bringing you real banking value
PRICING GUIDE 2015 Prestige Banking Still bringing you real banking value Moving Forward TM Prestige Banking is a banking solution for people that are serious about success Prestige Banking comprises of
More informationUnemployment Insurance U.S. Bank ReliaCard. Frequently Asked Questions. What is the ReliaCard and How Does It Work?
Unemployment Insurance U.S. Bank ReliaCard What is the ReliaCard and How Does It Work? What is the ReliaCard? The ReliaCard is a reloadable, prepaid card issued by U.S. Bank. The ReliaCard is an electronic
More informationHow consumers want Charities to communicate with them
How consumers want Charities to communicate with them A summary of the latest research findings 2 Listening to consumers Supporters of not-for-profit organisations range from individual donors who make
More informationDEBIT/ATM CARD APPLICATION
DEBIT/ATM CARD APPLICATION APPLICANT: Last Name: First Name: M.I. Street Address: Apt. # / PO Box: City: State: Zip: Day Telephone #: Evening Telephone # Debit Card ATM Card SECOND APPLICANT: Last Name:
More informationSelect Account. The essential guide to your new account
Select Account The essential guide to your new account 2 Welcome to your Select Account Your new account gives you the convenience of being able to withdraw money from any cash machine in the UK, as well
More informationHuron Community Bank 301 Newman Street Po Box 312, East Tawas, MI 48730-0312. Electronic Funds Transfer Disclosure
Huron Community Bank 301 Newman Street Po Box 312, East Tawas, MI 48730-0312 Electronic Funds Transfer Disclosure Electronic Fund Transfers Your Rights and Responsibilities The Electronic Fund Transfers
More informationRBS NatWest Clear Rate and Cashback Plus Credit Cards Three Star Fairbanking Mark Research
RBS NatWest Clear Rate and Cashback Plus Credit Cards Three Star Fairbanking Mark Research The Fairbanking Foundation awards marks to products which can demonstrate that they act in customers best interests,
More informationBANKING FOR SUCCESS PRE-CLASS YOUR NAME: DATE:
BANKING FOR SUCCESS PRE-CLASS YOUR NAME: DATE: Please answer the following questions for us it will help us learn more about the problems our participants face so that we can make the classes better. Please
More informationu.s. bank focus card Frequently Asked Questions The Focus Card What is the Focus Card? How does the Focus Card work?
Frequently Asked Questions What is the Focus Card? The Focus Card is a reloadable, prepaid debit card issued by U.S. Bank. It provides an electronic option for receiving your pay. It is not a credit card,
More informationPlease do not hesitate to call if you have any questions as you fill out our questionnaire. Feel free to attach additional sheets if necessary.
Franchise Application PAGE 1 OF 5 Partners must complete separate applications. Personal Information NAME SOCIAL SECURITY # ADDRESS CITY STATE ZIP HOME PHONE WORK PHONE (IF OK TO CONTACT YOU HERE) CELL
More informationSignature Advantage Checking. $25,000 or more None $24,999.99 or less $25.00
Minimum Daily Total Deposit Balance Signature Advantage Checking $25,000 or more None $24,999.99 or less $25.00 - Minimum Opening Deposit: $00 - Minimum Total Deposit Balance: The sum of balances in the
More informationElection advertising handbook for Third Parties, Financial Agents and Auditors EC 20227
Election advertising handbook for Third Parties, Financial Agents and Auditors EC 20227 July 2015 This page is intentionally left blank. Table of Contents ABOUT THIS DOCUMENT... III Contact information...
More informationAnnual Analysis Card Payments
Annual Analysis Card Payments Cards and Transactions February 2014 With an expected GDP growth of 0.5% and an almost 1% decline in consumption, analysts define 2013 as a year of feeble economic recovery
More informationHow To Understand How To Get A Bank Account
Opening a Bank Account Section Objectives A basic component in establishing financial independence is Opening a Bank Account. Banking services are essential tools for managing personal finances and building
More informationPRICING GUIDE 2016. PureSave, PlusPlan and MarketLink accounts
PRICING GUIDE 2016 PureSave, PlusPlan and MarketLink accounts Fees for 2016 To get maximum value for money when using your account, it is important that you understand how fees are charged. By choosing
More informationELECTRONIC BANKING SERVICES INFORMATION STATEMENT
ELECTRONIC BANKING SERVICES INFORMATION STATEMENT This Statement summarizes certain rights and responsibilities which you (our customer) and we (the Bank) have under the Electronic Fund Transfer Act. It
More informationSwitching Made Simple
WELCOME AND THANK YOU FOR CHOOSING CHARTER BANK! Switching Made Simple Let us work for you! With our Switching Made Simple, we have made it easy to move your accounts to. We know the amount of time and
More information2014 Consumer Engagement Study. www.fdsa canada.org
2014 Consumer Engagement Study www.fdsa canada.org 1 2014 Consumer Engagement Study Objectives Flyer usage and readership Preferred method of receipt by type Flyers drive action Reasons for reading flyers
More informationYour RBS Visa Debit Card
Your RBS Visa Debit Card 01 Welcome to your RBS Visa Debit card You can start using your new card immediately. However, for security reasons some card users may need to activate their card before they
More informationEarn up to a $200 checking bonus when you open a new SunTrust checking account with direct deposit. 1
1 of 5 3/17/2016 6:59 PM Earn up to a $200 you open a new SunTrust checking account with direct deposit. 1 $200 you open Select Checking online $100 you open Essential Checking online Terms apply. For
More informationTOP TRUMPS Comparisons of how to pay for goods and services online
Cash Cash is legal tender in the form of bank notes and coins Small value purchases e.g. cafes, shops Pocket money Repaying friends Cash is physically transferred from one person to the next, usually face-to-face
More informationVisa Reloadable Frequently Asked Questions. EMV Travel Card
Visa Reloadable Frequently Asked Questions EMV Travel Card How does the International Prepaid Card work? The International Prepaid Card is a reloadable prepaid Visa debit card, which means you can spend
More informationA whole range of services at. your fingertips. Current and Savings Account Application Form with: 1. Easy Banking Bundle 2. Employee Banking Bundle
Current and Savings Account Application Form with: 1. Easy Banking Bundle 2. Employee Banking Bundle A whole range of services at your fingertips Only Tellers sitting across the counter at branches are
More informationPOWER FINANCIAL LLC JOHN POWER PO BOX 862 BISMARCK, ND 58502 (0) Organizer Mailing Slip
POWER FINANCIAL LLC JOHN POWER PO BOX 862 BISMARCK, ND 58502, (0) Organizer Mailing Slip TAX ORGANIZER Dear Client, Enclosed is your Tax Organizer for tax year 2012. Your Organizer contains several sections
More informationBanking in the United States of America
Banking in the United States of America U.S. Banking System Overview Banking is regulated by Federal and State governments. Privacy Disclosure Fraud protection Protection against dishonest lending Lending
More informationlesson six banking services overheads
lesson six banking services overheads beware of these high-cost financial services pawn shops charge very high interest for loans based on the value of tangible assets (such as jewelry or other valuable
More informationELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES
ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this
More informationUSER MANUAL FOR INTERNET BANKING (IB) SERVICE
USER MANUAL FOR INTERNET BANKING (IB) SERVICE Content: Introduction and General questions. Accessing and using Internet Banking. 1. Log In, Log Out and Printing screen/transaction information 2. Inquiries
More informationPrepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.)
Prepaid Debit Card FAQs (FAQs with an asterisk appear in the prepaid cardholder collateral piece.) Has Bellco partnered with a prepaid debit card vendor? Yes. Bellco has partnered with The Members Group
More informationMAKING THE SWITCH: CHECKING ACCOUNT PATH TO PURCHASE
MAKING THE SWITCH: CHECKING ACCOUNT PATH TO PURCHASE Contact Adlytics.Team@teamaol.com to learn more IMPORTANCE OF CHECKING ACCOUNT ACQUISITION ANCHOR PRODUCT Checking accounts represent 20% of total consumer
More informationLoan Application Form
FOR OFFICE USE ONLY Loan Number: Membership Number: Loan Application Form To apply for a loan, you must provide evidence of your income (and be an existing member of LASA Credit Union). Acceptable forms
More informationKENYA POST OFFICE SAVINGS BANK
KENYA POST OFFICE SAVINGS BANK SERVICE CHARTER Kenya Post Office Savings Bank, Postbank House, 16 Banda Street, P.O. Box 30313-00100 Nairobi Telephone: (+254) 020 2803000, 2229551-6 Mobile: 0715331132;
More informationElectronic Fund Transfers Disclosure
Electronic Fund Transfers Disclosure The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Some of these may not be available
More informationOpening a bank account
Opening a bank account There are two main types of bank account. We ve outlined the main features and benefits for you. There s also a guide to the most common banking terms in case you re unsure. Some
More informationBasic Banking. 2) Money that a bank allows you to borrow and pay back with interest
Basic Banking When choosing a bank, you should look for a bank that offers the type of accounts and services you are looking for. You might look for convenience of branch locations, great customer service,
More informationSmall Business Account Services and Prices Schedule. Arizona
Small Business Account Services and Prices Schedule Arizona Effective August 3, 2015 TABLE OF CONTENTS SERVICES AND FEES...1 Overdraft and Returned Item NSF...1 Online Banking...1 ATM, Debit and Charge
More informationReady to Go Checking. Simply Stated Product Guide
For us, it s important that you understand exactly how your Ready to Go Checking account works. Below is an explanation of the key terms and fees of your personal account. For additional details of terms
More informationTariff of Charges - Banking Services
Accounts & Deposits Issuing a statement of account (Monthly for Current accounts - Half yearly for Savings) From Free of charge To QAR 10.00 Free of charge Free of charge Issuing a duplicate statement:
More informationPRICING GUIDE 2015. PureSave, PlusPlan and MarketLink accounts. Moving Forward TM. Still bringing you real banking value
PRICING GUIDE 2015 PureSave, PlusPlan and MarketLink accounts Still bringing you real banking value Moving Forward TM Fees for 2015 To get maximum value for money when using your account, it is important
More informationBusiness Vantage Visa Credit Card. Conditions of Use. Effective Date: 20 May 2016
Business Vantage Visa Credit Card Conditions of Use 1 Effective Date: 20 May 2016 Business Vantage Visa Conditions of Use Bank of Melbourne This document does not contain all the terms of this agreement
More informationYour RBS Basic Account Visa Debit Card
Your RBS Basic Account Visa Debit Card 1 Welcome to your RBS Basic Account Visa Debit Card You can start using your new card immediately. However, for security reasons some card users may need to activate
More informationPersonal Account Opening Form
Note: 1. Please complete in Block Letters and tick where applicable. 2. Information with shading must be completed. Date day / month / year Requested Account Type Information Account Type and Currency
More informationMatters relating to credit card interest rates Submission 23
- Matters relating to credit card interest rates Contents 1. INTRODUCTION 2 2. CUSTOMER EXPERIENCE 2 3. UNDERSTANDING THE PRODUCT 4 4. COMPETITION IN THE CREDIT CARD MARKET 5 5. COST OF PROVIDING CREDIT
More informationWelcome to the convenience of a Bank of Melbourne. Visa Debit Card.
Welcome to the convenience of a Bank of Melbourne Visa Debit Card. Everyday Purchases Type of transaction ATM cash withdrawal In-store purchase In-store cash-out Bill payment How to access funds in Australia
More informationMobile & Connect. Cellphone Banking - Frequently Asked Questions. USSD &.mobi Namibia
Mobile & Connect Cellphone Banking - Frequently Asked Questions USSD &.mobi Namibia General Cellphone Banking Q: Are there any special requirements I need before I start using Cellphone Banking from FNB?
More informationWays to bank. With so many ways to do your banking you ll be spoilt for choice.
Ways to bank With so many ways to do your banking you ll be spoilt for choice. Are you banking on your terms? At Westpac you can tailor the way you bank to suit your life. Whether you log on to Online
More informationbusiness Banking Plans
business Banking Plans Banking Plans Servus Credit Union s business banking plans offer great value to you, the member, with the features you re looking for and details that are easy to understand. The
More informationMain Office Mon Thurs 8am 5pm Fri 8am 6pm Drive Up Opens at 7:30am Mon Fri
Welcome to The Bank of Bennington, We are pleased you have decided to open your accounts with The Bank of Bennington. We have designed this Switch-Kit to help make moving your accounts easy and convenient.
More informationWith your new PFSB account in place, switching your direct deposits & automatic payments from your old bank is easy! Just follow these simple steps:
Welcome to Peru Federal Savings Bank! With your new PFSB account in place, switching your direct deposits & automatic payments from your old bank is easy! Just follow these simple steps: 1) Set up a Direct
More information2016 Pricing Guide. Authorised Financial Services Provider Registered Credit Provider Reg No NCRCP7
2016 Pricing Guide Authorised Financial Services Provider Registered Credit Provider Reg No NCRCP7 How transaction fees work In short, you pay either a fixed fee or a sliding scale fee, sometimes called
More informationUNION BANK OF INDIA Good People to Bank with
UNION BANK OF INDIA Good People to Bank with For Bank use only BRANCH CODE The Branch Manager Union Bank of India Account No. Account Type ACCOUNT OPENING FORM FOR NON-RESIDENT INDIAN (NRI) I/We request
More informationTIERS BANK TRANSACTION MOBILE TRANSACTION CUMMULATIVE BALANCE (NGN) LEVEL 1 20, 000 200,000 3, 000 30, 000 LEVEL 2 50,000 400, 000 10.
DEFINITION 1. WHAT IS THE DIAMOND Y ELLO ACCOUNT? DIAMOND Y ELLO ACCOUNT is the safe and fast means to OPEN a Bank Account, SAVE and BORROW money from the convenience of your MTN Mobile phone. With DIAMOND
More informationThe Benefits of Uniform Checking Account Disclosures Data and methods
A supplement from Nov 2015 The Benefits of Uniform Checking Account Disclosures Data and methods Experimental research Nationally representative findings in this report are based on an online experiment
More informationCurrent Account Application Form
It is important that you complete this application form in full to enable us to offer you Banking Services. Please ensure that all applicants sign this application. Please use black ink and BLOCK CAPITALS,
More informationHSBC Premier Application Form
July 2015 HSBC Premier Application Form Copyright. HSBC Bank Middle East Limited 2015 ALL RIGHTS RESERVED. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, on
More informationINITIAL CLIENT QUESTIONNAIRE Financial. Name: SSN: DOB: Spouse: SSN: DOB: Address: City: State: Zip: Length of Residence:
FOR OFFICE USE ONLY Chapter 7 13 Individual Joint Attorney s Fee: Filing Fee: INITIAL CLIENT QUESTIONNAIRE Financial Date: Name: SSN: DOB: Spouse: SSN: DOB: Address: City: State: Zip: County: Length of
More informationHow do you buy SMS Bundles on Cellphone Banking?
How do you buy SMS Bundles on Cellphone Banking? Dial *120*321# The welcome screen will display and request you to select reply / answer on your Cellphone and key in your 5 digit Mobile PIN Select Prepaid.
More information