Summary of main changes to our Business Banking Price List

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1 Summary of main changes to our Business Banking Price List Please read through this notice carefully and keep it in a safe place for future reference.

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3 1. Changes to Business Direct effective from 1 September 2013 unless otherwise stated in your covering letter We are changing the name of Business Direct to Electronic Banking Tariff. All references to Business Direct in the Business Banking Price List will be changed to Electronic Banking Tariff. New monthly account maintenance fee We are also introducing a monthly account maintenance fee of 5.50 for Electronic Banking Tariff customers. The new price will be applied to individual accounts from the beginning of an Electronic Banking Tariff customer s first full charging period, commencing on or after 1 September 2013 unless otherwise stated in your covering letter. Standard account services Our charges for providing our standard account services are changing. We are also introducing a new service for Other credits (highlighted in bold and underlined in the table below) which is free for Electronic Banking Tariff customers. The charges, which are contained in the Business Banking standard account services table in the Business Banking Price List, will be amended to reflect the new prices as shown in the fourth column of the table below. For ease of reference the old price from the current Price List is shown in the third column. We have clarified the descriptions of Branch cash in, Branch cheques collected, Branch cash out and Cash machine cash out (highlighted in bold in the table below). Electronic Banking Tariff (formerly Business Direct) Service Description Old Price New Price Account maintenance fee Branch credits Branch cash in Branch cheques collected Branch counter Branch cash out Cash machine cash out A monthly charge for the provision of a business current account Credits paid in over branch counter (containing cash and/or cheques) 2.5% of the credit charge for cash paid in at branch value deposited credit charge for cheques paid in at branch Cash over branch counter (ie when cashing a cheque) counter charge for cash over branch counter A charge in addition to the cash machine charge for cash amount withdrawn from self-service machine 5 per month free then 1 per cheque 2.5% of the value withdrawn Up to 250 per month free then 2.5% of value withdrawn Cheques paid Cheques written 5 per month free then 1.35 per cheque Other credits All credits paid into your account N/A other than automated credits (eg Electronic Fund Transfers, Worldpay payments etc) 5.50 per month 90p per credit 1% of the value deposited 40p per cheque 90p per 1% of the value withdrawn 0.60% of the value withdrawn 80p per cheque 3

4 4 2. Changes to the Small Business Tariff effective from 1 September 2013 unless otherwise stated in your covering letter The Small Business Tariff monthly account maintenance fee will increase to The new price will be applied to individual accounts from the beginning of a Small Business Tariff customer s first full charging period, commencing on or after 1 September 2013 unless otherwise stated in your covering letter. Standard account services We are introducing a new charge for Other credits paid into your account of 19p per credit. A new row will be added to the Business Banking standard account services table in the Business Banking Price List to reflect this (highlighted in bold and underlined in the table below). The Business Banking standard account services table in the Business Banking Price List will be amended to reflect the new charges as shown in the fourth column of the table below. For ease of reference the old price from the current Price List is shown in the third column. We have clarified the descriptions of Branch cash in, Branch cheques collected, Branch cash out and Cash machine cash out (highlighted in bold in the table below). The prices for these services are not changing. Small Business Tariff Service Description Old Price New Price Account maintenance A monthly charge for the provision of a 5 per month 5.50 per month fee business current account Branch cash in credit charge for cash paid in at branch 0.60% of the value deposited Unchanged Branch cheques collected Branch cash out Cash machine cash out Other credits credit charge for cheques paid in at branch counter charge for cash over branch counter A charge in addition to the cash machine charge for cash amount withdrawn from self-service machine All credits paid into your account other than automated credits (eg Electronic Fund Transfers, Worldpay payments etc) 30p per cheque 0.75% of the value withdrawn 0.45% of the value withdrawn N/A Unchanged Unchanged Unchanged 19p per credit

5 5 3. Changes to additional payment services effective from 1 December 2013 unless otherwise stated in your covering letter We are introducing a new charge for Bill Payments and Faster Bill Payments via our nonautomated Telephone Banking Service for Small Business Tariff, Electronic Banking Tariff and Individual Pricing customers of 3 per payment. A new row will be added to the Bill Payments Requested in branch or by post and the Faster Bill Payments tables on page 7 of the Business Banking Price List (highlighted in bold below) to reflect this. The heading of the first table will also be changed to Bill Payments. The cost of Bill Payments made via our automated Telephone Banking Service remains free for Electronic Banking Tariff customers and will reduce from 37p per payment to 23p per payment for Small Business Tariff customers. We are also amending the charges for Bill Payments and Faster Bill Payments in branch or by post to 5 per payment. This replaces the charges of 10 per payment when made in branch and 15 per payment when made by post which we notified you would take effect on 1 January 2012 and which are shown in the current Price List but which we did not in fact implement. Tables showing the current pricing actually charged, the previously notified pricing and the new pricing are provided below. These new prices will take effect from 1 December 2013 unless otherwise stated in your covering letter. Bill Payments Service Bill Payment via an automated Telephone Banking Service per payment Bill Payment via a non-automated Telephone Banking Service per payment Bill Payment requested in branch per payment Bill Payment requested by post per payment Free Small Business Tariff Electronic Banking Tariff Individual banking* Pricing** New New Current/ Actual Previously Notified Current/ Actual Previously Notified 37p N/A 23p N/A Unchanged As agreed with you 37p N/A 3 N/A p p * Applicable to Business Start Ups and Switchers during your free business banking period and to Community Accounts and Schools and Colleges Accounts. ** If we have individually agreed pricing with you, these charges will be agreed with you at your next review.

6 6 Faster Bill Payments Service Faster Bill Payment via an automated Telephone Banking Service per payment Faster Bill Payment via a non-automated Telephone Banking Service per payment Faster Bill Payment requested in branch per payment Faster Bill Payment requested by post per payment Free banking* Small Business Tariff Electronic Banking Tariff Individual Pricing** Current/ Previously New Current/ Previously New Actual Notified Actual Notified 37p N/A 23p N/A Unchanged As agreed with you 37p N/A 3 N/A p p * Applicable to Business Start Ups and Switchers during your free business banking period and to Community Accounts and Schools and Colleges Accounts. **If we have individually agreed pricing with you, these charges will be agreed with you at your next review.

7 7 4. Small Business Tariff and Electronic Banking Tariff effective from 1 September 2013 unless otherwise stated in your covering letter Business Banking standard account services Service Description Small Business Tariff Electronic Banking Tariff Account A monthly charge for the provision of a business 5.50 per 5.50 per month maintenance fee current account month Automated credits An electronic credit paid into your account 19p per credit Bill Payment A Bill Payment which is debited to your account via 37p per our Telephone Banking Service and credited to a recipient. Does not include Bill Payments debited to your account via a branch or postal instruction* 3 payment* 3 Branch credits Credits paid in over branch counter (containing cash and/or cheques) 80p per credit 90p per credit Branch cash in Branch cheques collected Branch counter Branch cash out Business Internet Banking BACS Payment Cash machine Cash machine cash out credit charge for cash paid in at branch credit charge for cheques paid in at branch Cash over branch counter (ie, when cashing a cheque) counter charge for cash over branch counter 0.60% of the value deposited 30p per cheque 68p per 0.75% of the value withdrawn Charge for each BACS Payment credited to a 23p per beneficiary made through Business Internet Banking payment Charge for debit associated with a cash from self-service machine (ie, one debit per ) 1% of the value deposited* 1 40p per cheque 90p per 1% of the value withdrawn* 1 25p per * 2 * 2 A charge in addition to the cash machine 0.45% of charge for cash amount withdrawn from self-service the value machine withdrawn* 2 Cheques paid Cheques written 68p per cheque Debit Card A debit to your account following a Business Debit 25p per debit Card payment Direct Debit paid/ A Direct Debit payment made from or returned to 35p per debit/ unpaid your account credit Internal transfer A sterling transfer from one of your accounts to another of your accounts in the same name Internet bill A Bill Payment made through Business Internet 23p per payment Banking payment Other credits All credits paid into your account other than 19p per credit automated credits (eg Electronic Fund Transfers, Worldpay payments etc) Other debits Other types of debits applied to your account 35p per debit (excluding Faster Payments, Electronic Fund Transfer, Priority Payments and Worldpay payments) Standing Order A Standing Order payment made from your account 58p per debit 0.60% of the value withdrawn* 2 80p per cheque * 1 Paying in and withdrawing cash at branches will be charged at 1% because it is not part of our standard Electronic Banking Tariff service. * 2 This is for UK transactions only. Some self-service machine operators may charge a levy. * 3 Please note, further changes to Bill Payment prices will take effect from 1 December 2013 as set out in section 3. We will also be clarifying the description of Bill Payment to read A Bill Payment which is debited to your account via our automated Telephone Banking Service and credited to a recipient. Does not include Bill Payments debited to your account via a branch, postal instruction or non automated Telephone Banking Service.

8 Issued by HSBC Bank plc Customer Information: PO Box 6201, Coventry CV3 9HW PO Box 20, HSBC House, Ridgeway Street, Douglas, Isle of Man IM99 1AU PO Box 14, St Helier, Jersey JE4 8NJ High Street, St Peter Port, Guernsey GY1 2LB HB Printed by St Ives, Bradford. 05/13 HSBC Bank plc All Rights Reserved.

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