How To Monitor Your Business

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1 IT as a Business Game Changer 7 Keys to Get You There 1

2 IT as a Business Game Changer may in Monitoring your 7 Keys find company. yourself network If you have systems recognized and applications the need to is one improve off the your most monitoring business capability, critical functions you to Get facing You hard There leaders flow of business. that monitoring project choices is from vitally selecting important the to proper the smooth tool continuity, convincing growth, your company and You technical correctly undoubtedly data is one realize of the that most monitoring, valuable analyzing capabilities and presenting IT department business can deliver. data as Doing well as and engineers. will require cooperation and collaboration between business managers and IT managers so the roles Here company we in the offer success and you the 7 of key perceptions your factors company. that of you both can management use to motivate and IT changes of their in respective, both the operations synergistic of IT as a Business Game Changer 7 Keys to Get You There 2

3 IT as a Business Game Changer 7 Keys to Get You There You approval, returns know you see need the to difference change the it can way make you monitor but must your show systems. results With in real a certain terms level resources of but if done investment. correctly, it Your could vision be to might become recognized improve as the a operational game changer aspects in the of strategic your system, and operations Whatever your and initial success vision of your might company. acknowledged fundamental value across the company. have been, This it insight has to paper succeed aims and to it build has to upon deliver wide, game changing facts to gain success. the authority to make it happen. They will set the stage seven for company- 1. Monitoring protects and improves your business 2. Software is usually broken 3. Change is accelerating History must be known 4. It s always your fault even when it isn t 5. Don t let your customers do your monitoring 6. Monitoring makes troubleshooting possible 7. Monitoring unifies disparate factions within your company IT as a Business Game Changer 7 Keys to Get You There 3

4 Let's technological agree on universe what the you term work Monitoring in. From has our come view: to mean in the rapidly growing and changing Background Monitoring is a set of processes and disciplines that collect, detect, diagnose and report on the The ability to gather and correlate business and technical metrics and make them Modern immediately monitoring visible and tools understandable that provide not just fault detection and alerts but also have Quoting analytic one tools for fault prevention, postmortem studies and long-term planning, and combine these systems and business monitoring activities heading [1] We can authority: A solid and comprehensive monitoring infrastructure monitors systems from the Now, and shorten that to with that understanding. bottom up (the services), as well as from the top down (the business level). truths Unified business as that you objectives. can work unify to everyone communicate with your a company-wide, visions and needs shared to view all stakeholders, of correlated here technical are 7 and basic Monitoring Monitoring The The 7 Keys to Game Changer Status business best reason to build a sophisticated monitoring system is to build a better business. Your Your web presence 1. Monitoring monitoring growth. has protects system It become is a stage is key where to your small brand errors image, are immediately your marketing, noticed sales, by revenues, a huge audience. and and your improves first line of your defense business against countless failure points. It is the _ guardian Your monitoring of your system business. your manage business. their progress It will show with will you as allow much problems you detail to on see as the the you horizon. instantaneous desire. It will let performance you plan strategies of every and aspect of performance of web applications and their technological environments or infrastructures. This requires: IT as a Business Game Changer 7 Keys to Get You There 4

5 coherent business, A key to achieving with and application changing these applications objectives changes. Knowing lies and technologies investing the right the things is time fundamental. to keep monitor up and with keeping architecture, the list Your monitoring system should allow you to adjust rapidly, flexibly, and with any No monitoring precipitate. one writes system perfect needs programs. to help Everyone avert disasters knows that that. small You programming cannot overlook errors it and can your and will Not prevents an all serious accepting problems credit are cards apparent. with the A last new four application digits exceeding containing 0100 a small would coding be catastrophic error that would e-commerce run normally. site. A Application business metric, technical however, monitoring would might easily never show show that credit a sign card of problems. acceptances It to were When plummeting. valuable An important correctly insight feature implemented, for identifying to incorporate the such correlation subtle is a smart issues of business and will and minimize technical their metrics business will impact. provide situation warning. [3] but can also perform a set of diagnostics and that report can those not only results sense with a an problematic alarm or agent One changes among of the greatest challenges to a Monitoring System is to maintain pace with the accelerating 3. unexpected applications in hardware, Change results. is Accelerating Performance and software environments and system scaling dynamics. The tangle of interdependencies History can suffer ensures that small improvements or upgrades can have Must and be critical Known errors can occur. _ remember By the capturing result of the system and baselines archiving changes and relevant trends. can be historical compared. It will keep data, A all well of a reference your designed data becomes for monitoring many available years system and against allow will you which easily and adjust change alarm the thresholds way you analyze with ease that and data. flexibility It will allow when you needed. to compare today with yesterday to Extensibility, the ability to easily add custom system monitors, is an important degree of dynamic scaling that may be needed. [2] 2. Software is usually broken _ feature to consider. IT as a Business Game Changer 7 Keys to Get You There 5

6 This procedures will allow you you are the employing. flexibility [4] to create arbitrary and specialized rules in addition to the normal Your business is judged by the impression your website makes. At the same time, your website different depends them. You 4. It s always services, on may external use resources of many different kinds, and you have little or no control over your financial cloud services fault or for some functions, promotional activities hosted by many even e-commerce when it isn t Apps that run outside your own environment and _ services Fair or not, of many your visitors other kinds. associate them that with the service only know that that actually they caused have a the problem problem. on your Even site, a tiny and problem they do can not that take their coins someplace else. It is your problem to deal with these threats in a cause historical prevents them from happening and is invisible to your users. Once again, with archives manner can sense data, or predict flexible most analytics, external and issues collaborative and minimize internal the planning, potential a for capable scarring monitoring the face of system of your time issue It damaging found this to way have is your actively users impacting or customers your business discover and problems hurts your and report brand. them It will to happen you. Any to respond to time, quickly no matter and accurately. how well prepared think you are, and when it does you must be from able with Remember a customer. the rule of thumb that you have do ten new things right to make up for one mistake flows. You things need to monitor. understand You need your to systems run test and scenarios business and well look enough very closely to know at the your most business important most alternatives No tool will or do allows that work you to for adapt you. to A good special tool cases. will Nevertheless, provide you a in framework the end it that takes embraces process work, team work, experience, and a sincere investment of intellectual capital. hard Work together to foresee the foreseeable and prevent it. business. 5. Don t let your customers do your monitoring _ IT as a Business Game Changer 7 Keys to Get You There 6

7 data You'd think that is pretty obvious, wouldn't you? It is easy to say but not easy to effectively built implement. when 6. Monitoring into the something If rules. you acquire breaks? and It archive is overwhelming every imaginable unless data some point, kind of how organizational will you use all hierarchy those is makes If you troubleshooting see that revenue possible one of your sales outlets begins to fall quickly you _ may revenue; service need has to look their at server everything slowed that down could and be if so at why; fault: did Is their a link system break correctly somewhere; accounting developed provider a problem; forget did to launch your latest the correct promotional content literature in that locale; get a negative has a credit response card did processor in your that and so-forth. area, If display your business metrics that leaders are truly and technical correlated leaders with revenue have invested generation the time for a to given understand, product test, or service, and you can focus the troubleshooting on those processes first. Taken one step farther, no two decision makers think alike, so your dashboarding capability The must be flexible enough to permit designs that are intuitively understandable by function each unique user. facing modern monitoring system is just about the only business activity that requires every 7. department IT in departments the company for to several contribute years: and The work business together. It of has the been company a recognized regards problem the IT Monitoring unifies disparate factions within your company _ This be narrow view as a service makes it hard staffed for CIOs by to people get budgets who keep and the difficult computers for the running vital IT functions somehow. to The fully appreciated by company managers. side" do and IT department, need to do. on They the are other hand is very deeply concerned with the technical things they can desk described ways the psycho-social differences necessarily between intellectually IT engineers captured and by their rest work. of Others world have IT. [5], but everyone knows that there is a gap between the differing cultures of business various and benefits Use product, these your business 7 Keys monitoring process, help educate project or operation must and motivate deliver. together Then those and get around work a tool with you. that them Pull will to all match formulate the stakeholders your needs. a short list in a of IT as a Business Game Changer 7 Keys to Get You There 7

8 REFS: T. IBID., SCHLOSSNAGLE, P. 29. SCALABLE INTERNET ARCHITECTURES ( SAMS PUBLISHING, 2007), P27. GRUMPY/ IT as a Business Game Changer 7 Keys to Get You There 8

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