IT as a Business Game Changer 7 Keys to Get You There 1

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IT as a Business Game Changer 7 Keys to Get You There 1"

Transcription

1 IT as a Business Game Changer 7 Keys to Get You There 1

2 IT as a Business Game Changer may in Monitoring your 7 Keys find company. yourself network If you have systems recognized and applications the need to is one improve off the your most monitoring business capability, critical functions you to Get facing You hard There leaders flow of business. that monitoring project choices is from vitally selecting important the to proper the smooth tool continuity, convincing growth, your company and You technical correctly undoubtedly data is one realize of the that most monitoring, valuable analyzing capabilities and presenting IT department business can deliver. data as Doing well as and engineers. will require cooperation and collaboration between business managers and IT managers so the roles Here company we in the offer success and you the 7 of key perceptions your factors company. that of you both can management use to motivate and IT changes of their in respective, both the operations synergistic of IT as a Business Game Changer 7 Keys to Get You There 2

3 IT as a Business Game Changer 7 Keys to Get You There You approval, returns know you see need the to difference change the it can way make you monitor but must your show systems. results With in real a certain terms level resources of but if done investment. correctly, it Your could vision be to might become recognized improve as the a operational game changer aspects in the of strategic your system, and operations Whatever your and initial success vision of your might company. acknowledged fundamental value across the company. have been, This it insight has to paper succeed aims and to it build has to upon deliver wide, game changing facts to gain success. the authority to make it happen. They will set the stage seven for company- 1. Monitoring protects and improves your business 2. Software is usually broken 3. Change is accelerating History must be known 4. It s always your fault even when it isn t 5. Don t let your customers do your monitoring 6. Monitoring makes troubleshooting possible 7. Monitoring unifies disparate factions within your company IT as a Business Game Changer 7 Keys to Get You There 3

4 Let's technological agree on universe what the you term work Monitoring in. From has our come view: to mean in the rapidly growing and changing Background Monitoring is a set of processes and disciplines that collect, detect, diagnose and report on the The ability to gather and correlate business and technical metrics and make them Modern immediately monitoring visible and tools understandable that provide not just fault detection and alerts but also have Quoting analytic one tools for fault prevention, postmortem studies and long-term planning, and combine these systems and business monitoring activities heading [1] We can authority: A solid and comprehensive monitoring infrastructure monitors systems from the Now, and shorten that to with that understanding. bottom up (the services), as well as from the top down (the business level). truths Unified business as that you objectives. can work unify to everyone communicate with your a company-wide, visions and needs shared to view all stakeholders, of correlated here technical are 7 and basic Monitoring Monitoring The The 7 Keys to Game Changer Status business best reason to build a sophisticated monitoring system is to build a better business. Your Your web presence 1. Monitoring monitoring growth. has protects system It become is a stage is key where to your small brand errors image, are immediately your marketing, noticed sales, by revenues, a huge audience. and and your improves first line of your defense business against countless failure points. It is the _ guardian Your monitoring of your system business. your manage business. their progress It will show with will you as allow much problems you detail to on see as the the you horizon. instantaneous desire. It will let performance you plan strategies of every and aspect of performance of web applications and their technological environments or infrastructures. This requires: IT as a Business Game Changer 7 Keys to Get You There 4

5 coherent business, A key to achieving with and application changing these applications objectives changes. Knowing lies and technologies investing the right the things is time fundamental. to keep monitor up and with keeping architecture, the list Your monitoring system should allow you to adjust rapidly, flexibly, and with any No monitoring precipitate. one writes system perfect needs programs. to help Everyone avert disasters knows that that. small You programming cannot overlook errors it and can your and will Not prevents an all serious accepting problems credit are cards apparent. with the A last new four application digits exceeding containing 0100 a small would coding be catastrophic error that would e-commerce run normally. site. A Application business metric, technical however, monitoring would might easily never show show that credit a sign card of problems. acceptances It to were When plummeting. valuable An important correctly insight feature implemented, for identifying to incorporate the such correlation subtle is a smart issues of business and will and minimize technical their metrics business will impact. provide situation warning. [3] but can also perform a set of diagnostics and that report can those not only results sense with a an problematic alarm or agent One changes among of the greatest challenges to a Monitoring System is to maintain pace with the accelerating 3. unexpected applications in hardware, Change results. is Accelerating Performance and software environments and system scaling dynamics. The tangle of interdependencies History can suffer ensures that small improvements or upgrades can have Must and be critical Known errors can occur. _ remember By the capturing result of the system and baselines archiving changes and relevant trends. can be historical compared. It will keep data, A all well of a reference your designed data becomes for monitoring many available years system and against allow will you which easily and adjust change alarm the thresholds way you analyze with ease that and data. flexibility It will allow when you needed. to compare today with yesterday to Extensibility, the ability to easily add custom system monitors, is an important degree of dynamic scaling that may be needed. [2] 2. Software is usually broken _ feature to consider. IT as a Business Game Changer 7 Keys to Get You There 5

6 This procedures will allow you you are the employing. flexibility [4] to create arbitrary and specialized rules in addition to the normal Your business is judged by the impression your website makes. At the same time, your website different depends them. You 4. It s always services, on may external use resources of many different kinds, and you have little or no control over your financial cloud services fault or for some functions, promotional activities hosted by many even e-commerce when it isn t Apps that run outside your own environment and _ services Fair or not, of many your visitors other kinds. associate them that with the service only know that that actually they caused have a the problem problem. on your Even site, a tiny and problem they do can not that take their coins someplace else. It is your problem to deal with these threats in a cause historical prevents them from happening and is invisible to your users. Once again, with archives manner can sense data, or predict flexible most analytics, external and issues collaborative and minimize internal the planning, potential a for capable scarring monitoring the face of system of your time issue It damaging found this to way have is your actively users impacting or customers your business discover and problems hurts your and report brand. them It will to happen you. Any to respond to time, quickly no matter and accurately. how well prepared think you are, and when it does you must be from able with Remember a customer. the rule of thumb that you have do ten new things right to make up for one mistake flows. You things need to monitor. understand You need your to systems run test and scenarios business and well look enough very closely to know at the your most business important most alternatives No tool will or do allows that work you to for adapt you. to A good special tool cases. will Nevertheless, provide you a in framework the end it that takes embraces process work, team work, experience, and a sincere investment of intellectual capital. hard Work together to foresee the foreseeable and prevent it. business. 5. Don t let your customers do your monitoring _ IT as a Business Game Changer 7 Keys to Get You There 6

7 data You'd think that is pretty obvious, wouldn't you? It is easy to say but not easy to effectively built implement. when 6. Monitoring into the something If rules. you acquire breaks? and It archive is overwhelming every imaginable unless data some point, kind of how organizational will you use all hierarchy those is makes If you troubleshooting see that revenue possible one of your sales outlets begins to fall quickly you _ may revenue; service need has to look their at server everything slowed that down could and be if so at why; fault: did Is their a link system break correctly somewhere; accounting developed provider a problem; forget did to launch your latest the correct promotional content literature in that locale; get a negative has a credit response card did processor in your that and so-forth. area, If display your business metrics that leaders are truly and technical correlated leaders with revenue have invested generation the time for a to given understand, product test, or service, and you can focus the troubleshooting on those processes first. Taken one step farther, no two decision makers think alike, so your dashboarding capability The must be flexible enough to permit designs that are intuitively understandable by function each unique user. facing modern monitoring system is just about the only business activity that requires every 7. department IT in departments the company for to several contribute years: and The work business together. It of has the been company a recognized regards problem the IT Monitoring unifies disparate factions within your company _ This be narrow view as a service makes it hard staffed for CIOs by to people get budgets who keep and the difficult computers for the running vital IT functions somehow. to The fully appreciated by company managers. side" do and IT department, need to do. on They the are other hand is very deeply concerned with the technical things they can desk described ways the psycho-social differences necessarily between intellectually IT engineers captured and by their rest work. of Others world have IT. [5], but everyone knows that there is a gap between the differing cultures of business various and benefits Use product, these your business 7 Keys monitoring process, help educate project or operation must and motivate deliver. together Then those and get around work a tool with you. that them Pull will to all match formulate the stakeholders your needs. a short list in a of IT as a Business Game Changer 7 Keys to Get You There 7

8 REFS: T. IBID., SCHLOSSNAGLE, P. 29. SCALABLE INTERNET ARCHITECTURES ( SAMS PUBLISHING, 2007), P27. GRUMPY/ IT as a Business Game Changer 7 Keys to Get You There 8

Capacity planning with Microsoft System Center

Capacity planning with Microsoft System Center Capacity planning with Microsoft System Center Mike Resseler Veeam Product Strategy Specialist, MVP, Microsoft Certified IT Professional, MCSA, MCTS, MCP Modern Data Protection Built for Virtualization

More information

Monitoring the Big Picture

Monitoring the Big Picture Monitoring the Big Picture A Modern Approach for Web Application Monitoring availability. resilience. performance. scalability Introduction Most of these firms strongly believe that their current monitoring

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

How to Select a Virtualization Management Tool

How to Select a Virtualization Management Tool www.virtualizationsoftware.com How to Select a Virtualization Management Tool By David Davis, vexpert, VCP, VCAP, CCIE Introduction While VMware provides an excellent management tool for your virtual infrastructure

More information

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS

A Unified View of Network Monitoring. One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS A Unified View of Network Monitoring One Cohesive Network Monitoring View and How You Can Achieve It with NMSaaS Executive Summary In the past few years, the enterprise computing technology has changed

More information

Avoiding Revenue Cycle Disasters While Implementing Enterprise Integrated Systems

Avoiding Revenue Cycle Disasters While Implementing Enterprise Integrated Systems Avoiding Revenue Cycle Disasters While Implementing Enterprise Integrated Systems 2 The past year has been rife with articles in the healthcare provider sector about large enterprise-wide system implementations

More information

Welcome to. Business Intelligence 101

Welcome to. Business Intelligence 101 Welcome to Business Intelligence 101 Hi There! Before choosing a (BI) partner, you ll want to understand the essentials about BI including the various categories of analytics, what sort of insight is possible,

More information

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT

THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT WHITE PAPER: CONVERGED NPM/APM THE CONVERGENCE OF NETWORK PERFORMANCE MONITORING AND APPLICATION PERFORMANCE MANAGEMENT Today, enterprises rely heavily on applications for nearly all business-critical

More information

Ask the Customer Experience Experts

Ask the Customer Experience Experts 1 Ask the Customer Experience Experts How the sum of all experiences impacts the bottom line How would you define customer experience? Is it the same as customer service? Does it refer to an interaction

More information

whitepaper 16 TIPS FOR BUILDING AN ENGAGING ECOMMERCE EXPERIENCE How to tackle the obvious and not-so obvious challenges

whitepaper 16 TIPS FOR BUILDING AN ENGAGING ECOMMERCE EXPERIENCE How to tackle the obvious and not-so obvious challenges whitepaper 16 TIPS FOR BUILDING AN ENGAGING ECOMMERCE EXPERIENCE How to tackle the obvious and not-so obvious challenges - 16 Tips for Building an Engaging Ecommerce Experience INTRODUCTION 1 INTRODUCTION

More information

BUILDING AGILE OPS WITH A PROACTIVE AND UNIFIED INFRASTRUCTURE MANAGEMENT APPROACH

BUILDING AGILE OPS WITH A PROACTIVE AND UNIFIED INFRASTRUCTURE MANAGEMENT APPROACH BUILDING AGILE OPS WITH A PROACTIVE AND UNIFIED INFRASTRUCTURE MANAGEMENT APPROACH March, 2015 Jim Rapoza, Senior Research Analyst & Editorial Director, Information Technology Report Highlights p3 p4 p8

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

YOUR COMPLETE CRM HANDBOOK

YOUR COMPLETE CRM HANDBOOK HIGHER EDUCATION: YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and

More information

& USER T ECH.C W WW. SERVICE

& USER T ECH.C W WW. SERVICE BUSINESS SERVICE & END USER EXPERIENCE MONITORING A UGUST 2, 2 010 A NTONIO ROLL LE V P OF PROFESSIONAL SEE RVICES W WW. GENERA TIONE T ECH.C OM W WW. RESOLV E -SYSTT EMS.CO M BUSINESS SERVICE & END USER

More information

Monitoring Best Practices for

Monitoring Best Practices for Monitoring Best Practices for OVERVIEW Providing the right level and depth of monitoring is key to ensuring the effective operation of IT systems. This is especially true for ecommerce systems like Magento,

More information

Elevating Data Center Performance Management

Elevating Data Center Performance Management Elevating Data Center Performance Management Data Center innovation reduces operating expense, maximizes employee productivity, and generates new sources of revenue. However, many I&O teams lack proper

More information

Here are some insights into what to plan for and when. Some things you probably have on your list... some you might not.

Here are some insights into what to plan for and when. Some things you probably have on your list... some you might not. This is it. This is the year. Your company is ready to make the move and launch your ecommerce website. Or maybe you are well established online. So now it s time to make the move to new technologies (complete

More information

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for

More information

Support the Era of the App with End-to-End Network and Application Performance Visibility

Support the Era of the App with End-to-End Network and Application Performance Visibility Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

More information

Introducing ConceptDraw PROJECT

Introducing ConceptDraw PROJECT Introducing ConceptDraw PROJECT Introducing ConceptDraw PROJECT Contents Introducing ConceptDraw PROJECT... 1 What is ConceptDraw PROJECT?... 6 Visualize Project Data...6 Plan Projects and Manage Change...7

More information

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective

WHITE PAPER OCTOBER 2014. Unified Monitoring. A Business Perspective WHITE PAPER OCTOBER 2014 Unified Monitoring A Business Perspective 2 WHITE PAPER: UNIFIED MONITORING ca.com Table of Contents Introduction 3 Section 1: Today s Emerging Computing Environments 4 Section

More information

Network Management In. Challenges and Opportunities for MSPs

Network Management In. Challenges and Opportunities for MSPs Network Management In Distributed Environments Challenges and Opportunities for MSPs I. Introduction As networks have grown in size and capabilities, they also have grown in terms of their importance to

More information

Managing Amazon Web Services within a Hybrid IT model

Managing Amazon Web Services within a Hybrid IT model Managing Amazon Web Services within a Hybrid IT model The last few years have seen revolutionary changes to IT operations as technology infrastructure has been transformed through virtualisation, and the

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

decisions that are better-informed leading to long-term competitive advantage Business Intelligence solutions

decisions that are better-informed leading to long-term competitive advantage Business Intelligence solutions Business Intelligence solutions decisions that are better-informed leading to long-term competitive advantage Your business technologists. Powering progress Every organization generates vast amounts of

More information

Better Business Analytics with Powerful Business Intelligence Tools

Better Business Analytics with Powerful Business Intelligence Tools Better Business Analytics with Powerful Business Intelligence Tools Business Intelligence Defined There are many interpretations of what BI (Business Intelligence) really is and the benefits that it can

More information

Web Design is Broken: It s Probably Your Fault

Web Design is Broken: It s Probably Your Fault Taking web design more seriously The sad truth is that most organizations view their web sites and the people who design and build them as part of the cost in cost center. No, they say, the people at the

More information

N 0 6/2014. Social Media Marketing & Analytics for B2B. parathink TM

N 0 6/2014. Social Media Marketing & Analytics for B2B. parathink TM N 0 6/2014 parathink TM Social Media Marketing & Analytics for B2B Plan, track, analyze and optimize your online visibility to bring customers to your site. (A quick-reading parathink briefing for really,

More information

Your Complete CRM Handbook

Your Complete CRM Handbook Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM

More information

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes Aternity Virtual Desktop Monitoring Complete Visibility Ensures Successful VDI Outcomes Realizing the Benefits of VDI Requires Illuminating Four Performance Blind Spots Without comprehensive visibility

More information

Top 5 best practices for creating effective dashboards. and the 7 mistakes you don t want to make

Top 5 best practices for creating effective dashboards. and the 7 mistakes you don t want to make Top 5 best practices for creating effective dashboards and the 7 mistakes you don t want to make p2 Financial services professionals are buried in data that measure and track: relationships and processes,

More information

5 costly mistakes you should avoid when developing new products

5 costly mistakes you should avoid when developing new products 5 costly mistakes you should avoid when developing new products By Paul Forsythe Managing Director at Alemare Solutions And Product Development expert with 25 years experience Hello, As you will know,

More information

BRIDGING THE DIGITAL DISCONNECT:

BRIDGING THE DIGITAL DISCONNECT: BRIDGING THE DIGITAL DISCONNECT: HOW OUTSOURCING DIGITAL MARKETING CREATES A UNIFIED MARKETING STRATEGY In today s fragmented digital landscape, marketing executives must bridge the gap between instant,

More information

The Case for Business Analytics in Midsize Firms

The Case for Business Analytics in Midsize Firms The Case for Business Analytics in Midsize Firms Affordable solutions and easy implementation put the transformational power of business analytics within reach of almost any organization Featuring John

More information

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists.

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists. Data Center Infrastructure Management optimize your data center with our DCIM weather station Your business technologists. Powering progress Are you feeling the heat of your data center operations? Data

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

Minder Network Performance Monitoring

Minder Network Performance Monitoring Minder Network Performance Monitoring Monitor everything about your Network performance Discover, visualize and monitor your complete IT Infrastructure in less than an hour. Mindarray s Minder is a powerful

More information

How to Turn Your Network into a Strategic Business Asset with Purview EBOOK

How to Turn Your Network into a Strategic Business Asset with Purview EBOOK How to Turn Your Network into a Strategic Business Asset with Purview EBOOK EBOOK TABLE OF CONTENTS Chapter 1: What is Purview and How Can It Be Used? 2 Chapter 2: Using Purview for Business Analytics

More information

Software License Asset Management (SLAM) Part III

Software License Asset Management (SLAM) Part III LANDesk White Paper Software License Asset Management (SLAM) Part III Structuring SLAM to Solve Business Challenges Contents The Third Step in SLAM: Optimizing Your Operations.... 3 Benefiting from Step

More information

4-04-30 Managing the Help Desk in the Client/Server Environment John P. Murray

4-04-30 Managing the Help Desk in the Client/Server Environment John P. Murray 4-04-30 Managing the Help Desk in the Client/Server Environment John P. Murray Payoff The demands of managing the basic components of an effective help desk support function strong customer support, rapid

More information

REPUTATION MANAGEMENT. Opinions Really Do Matter 3. How Your Contracting Business s Reputation Affects Your Bottom Line 3. The Whole Kit & Caboodle 5

REPUTATION MANAGEMENT. Opinions Really Do Matter 3. How Your Contracting Business s Reputation Affects Your Bottom Line 3. The Whole Kit & Caboodle 5 Table " Contents Opinions Really Do Matter 3 How Your Contracting Business s Reputation Affects Your Bottom Line 3 The Whole Kit & Caboodle 5 Integrating Reputation Management into Your Home Improvement

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

The Connected CFO a company s secret silver bullet?

The Connected CFO a company s secret silver bullet? a company s secret silver bullet? Imagine if the Chief Financial Officer (CFO) had a real-time dashboard of the business that automatically alerted him or her to specific triggers about the financial performance

More information

Monitoring Best Practices for

Monitoring Best Practices for Monitoring Best Practices for OVERVIEW Providing the right level and depth of monitoring is key to ensuring the effective operation of IT systems. This is especially true for ecommerce systems like Magento,

More information

Infor10 Corporate Performance Management (PM10)

Infor10 Corporate Performance Management (PM10) Infor10 Corporate Performance Management (PM10) Deliver better information on demand. The speed, complexity, and global nature of today s business environment present challenges for even the best-managed

More information

Operations Management for Virtual and Cloud Infrastructures: A Best Practices Guide

Operations Management for Virtual and Cloud Infrastructures: A Best Practices Guide Operations Management for Virtual and Cloud Infrastructures: A Best Practices Guide Introduction Performance Management: Holistic Visibility and Awareness Over the last ten years, virtualization has become

More information

Expanding Uniformance. Driving Digital Intelligence through Unified Data, Analytics, and Visualization

Expanding Uniformance. Driving Digital Intelligence through Unified Data, Analytics, and Visualization Expanding Uniformance Driving Digital Intelligence through Unified Data, Analytics, and Visualization The Information Challenge 2 What is the current state today? Lack of availability of business level

More information

Quick, Easy and Inexpensive Monitoring a new MXN Service

Quick, Easy and Inexpensive Monitoring a new MXN Service Quick, Easy and Inexpensive Monitoring a new MXN Service If you run a large network and IT organization you know that it s difficult to stay on top of everything that goes on. So many moving parts! So

More information

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2

I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 www.vitria.com TABLE OF CONTENTS I. TODAY S UTILITY INFRASTRUCTURE vs. FUTURE USE CASES...1 II. MARKET & PLATFORM REQUIREMENTS...2 III. COMPLEMENTING UTILITY IT ARCHITECTURES WITH THE VITRIA PLATFORM FOR

More information

IT Monitoring for the Hybrid Enterprise

IT Monitoring for the Hybrid Enterprise IT Monitoring for the Hybrid Enterprise With a Look at ScienceLogic Perspective 2012 Neovise, LLC. All Rights Reserved. Report Published April, 2015 Hybrid IT Goes Mainstream Enterprises everywhere are

More information

ecommerce Web Application at Scale

ecommerce Web Application at Scale ecommerce Web Application at Scale Atop concern for organizations with ecommerce Web sites, application developers and IT infrastructure managers is ensuring a successful end-user experience. It is crucial

More information

4 Critical Risks Facing Microsoft Office 365 Implementation

4 Critical Risks Facing Microsoft Office 365 Implementation 4 Critical Risks Facing Microsoft Office 365 Implementation So, your organization has chosen to move to Office 365. Good choice. But how do you implement it AND deal with the following issues: Keep email

More information

Inside Track Research Note. In association with. and. Cloud Security Temperature Check. A question of visibility, governance and management

Inside Track Research Note. In association with. and. Cloud Security Temperature Check. A question of visibility, governance and management Research Note In association with and Cloud Security Temperature Check A question of visibility, governance and management May 2015 In a nutshell About this The research upon which this is based was independently

More information

SOLUTION WHITE PAPER. Remedyforce Powerful Platform

SOLUTION WHITE PAPER. Remedyforce Powerful Platform SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting

More information

14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution

14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution 2015 ERP GUIDE 14 TRUTHS: How To Prepare For, Select, Implement And Optimize Your ERP Solution Some ERP implementations can be described as transformational, company-changing events. Others are big disappointments

More information

HOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you...

HOW TO. to Executives. You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... HOW TO Sell Marketing to Executives Automation You know that marketing automation is the greatest thing since sliced bread. After all, what else can help you... 1 making inroads with the corner office

More information

Security Awareness Campaigns Deliver Major, Ongoing ROI

Security Awareness Campaigns Deliver Major, Ongoing ROI Security Awareness Campaigns Deliver Major, Ongoing ROI CONTENTS 01 01 02 04 05 06 Introduction The Challenge Immediate Value Evaluating effectiveness Ongoing value Conclusion INTRODUCTION By this point,

More information

The PBX Is Dead. Long Live the Integrated Communications System (ICS)

The PBX Is Dead. Long Live the Integrated Communications System (ICS) The PBX Is Dead. Long Live the Integrated Communications System (ICS) Computing Environment Today The computing industry is currently facing many changing trends. Predicting the future of computers over

More information

Creating an effortless customer experience requires insider knowledge from three key stakeholders:

Creating an effortless customer experience requires insider knowledge from three key stakeholders: Consider the impact of every contact center agent having the knowledge, tools and ability to provide a flawless experience; think about the results that are possible when an organization perfectly aligns

More information

The Business Benefits of Logging

The Business Benefits of Logging WHITEPAPER The Business Benefits of Logging Copyright 2000-2011 BalaBit IT Security All rights reserved. www.balabit.com 1 Table of Content Introduction 3 The Business Benefits of Logging 4 Security as

More information

Data Driven Marketing

Data Driven Marketing Data Driven Marketing B2B MARKETING AUTOMATION BENCHMARKS FIND. NURTURE. CONVERT. The most challenging obstacles to B2B Marketing Automation success and how marketers will overcome them in the year ahead.

More information

BIG DATA THE NEW OPPORTUNITY

BIG DATA THE NEW OPPORTUNITY Feature Biswajit Mohapatra is an IBM Certified Consultant and a global integrated delivery leader for IBM s AMS business application modernization (BAM) practice. He is IBM India s competency head for

More information

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

More information

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes Aternity Desktop and Application Virtualization Monitoring Complete Visibility Ensures Successful Outcomes Realizing the Benefits of Virtual Environments Requires Illuminating Four Performance Blind Spots

More information

BUSINESS INTELLIGENCE: IT'S TIME TO TAKE PRIVATE EQUITY TO THE NEXT LEVEL. by John Stiffler

BUSINESS INTELLIGENCE: IT'S TIME TO TAKE PRIVATE EQUITY TO THE NEXT LEVEL. by John Stiffler IT'S TIME TO TAKE PRIVATE EQUITY TO by John Stiffler In a challenging economic environment, portfolio management has taken on greater importance. Private equity firms must look at every possible avenue

More information

Delivering Value to the Business. Why Your Current HR Systems Hold You Back

Delivering Value to the Business. Why Your Current HR Systems Hold You Back Delivering Value to the Business Why Your Current HR Systems Hold You Back Delivering Value to the Business Why Your Current HR Systems Hold You Back When your Human Resources organization directly contributes

More information

CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success

CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success CLOUD AND AUTOMATION FOR SMBS: Simple strategies for success Know what s good for you We ve all heard about the benefits of cloud technologies and automation, but should the estimated thousands of small

More information

VMware vcenter Log Insight Delivers Immediate Value to IT Operations. The Value of VMware vcenter Log Insight : The Customer Perspective

VMware vcenter Log Insight Delivers Immediate Value to IT Operations. The Value of VMware vcenter Log Insight : The Customer Perspective VMware vcenter Log Insight Delivers Immediate Value to IT Operations VMware vcenter Log Insight VMware vcenter Log Insight delivers a powerful real-time log management for VMware environments, with machine

More information

Why Tracking Adoption of SaaS Applications is a Business Critical Discipline

Why Tracking Adoption of SaaS Applications is a Business Critical Discipline Why Tracking Adoption of SaaS Applications is a Business Critical Discipline A SCALABLE SOFTWARE WHITEPAPER...SaaS will account for approximately $64bn of software spending in 2017 Executive Summary...

More information

Lead Scoring: The Smarketer s Guide

Lead Scoring: The Smarketer s Guide Lead Scoring: The Smarketer s Guide I m sure your salespeople would agree that not all leads are created equal, and marketers should too. By working together, your two teams can coordinate for better profits,

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Web applications today are part of every IT operation within an organization.

Web applications today are part of every IT operation within an organization. 1 Introduction Web applications today are part of every IT operation within an organization. Independent software vendors (ISV) as well as enterprises create web applications to support their customers,

More information

Do slow applications affect call centre performance?

Do slow applications affect call centre performance? Do slow applications affect call centre performance? A white paper examining the impact of slow applications on call centre quality and productivity Summary To be successful in today s competitive markets

More information

Creating an Effective Mystery Shopping Program Best Practices

Creating an Effective Mystery Shopping Program Best Practices Creating an Effective Mystery Shopping Program Best Practices BEST PRACTICE GUIDE Congratulations! If you are reading this paper, it s likely that you are seriously considering implementing a mystery shop

More information

The Value of Organizational Change Management

The Value of Organizational Change Management The Value of Organizational Change Management Bridging the Gap : Quantifying the ROI of Organizational Change Management Larry Powers & Ketil Been The Value of Organizational Change Management 1 Table

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

Stop the Finger-Pointing: Managing Tier 1 Applications with VMware vcenter Operations Management Suite

Stop the Finger-Pointing: Managing Tier 1 Applications with VMware vcenter Operations Management Suite Stop the Finger-Pointing: Managing Tier 1 Applications with VMware vcenter Operations Management Suite By David Davis, VMware vexpert WHITE PAPER There is a tradition of finger-pointing in too many IT

More information

DEFINE YOUR SALES PROCESS

DEFINE YOUR SALES PROCESS DEFINE YOUR SALES PROCESS TO GROW YOUR BUSINESS Internet Marketing 101: How Small Businesses Can Compete with the Big Guys DEFINE YOUR SALES PROCESS TO GROW YOUR BUSINESS A strong and effective sales team

More information

Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools

Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Software White Paper December 2013 Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Joint White Paper from Login VSI and Software 2 Virtual Desktop

More information

The five questions you need to ask before selecting a Business Intelligence Vendor

The five questions you need to ask before selecting a Business Intelligence Vendor The five questions you need to ask before selecting a Business Intelligence Vendor Overview Over the last decade, Business Intelligence (BI) has been at or near the top of the list of many executive and

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

Best Practices for Monitoring: Reduce Outages and Downtime. Develop an effective monitoring strategy with the right metrics, processes and alerts.

Best Practices for Monitoring: Reduce Outages and Downtime. Develop an effective monitoring strategy with the right metrics, processes and alerts. Best Practices for Monitoring: Reduce Outages and Downtime. Develop an effective monitoring strategy with the right metrics, processes and alerts. 1 TABLE OF CONTENTS INTRODUCTION WHAT TO MONITOR ENSURING

More information

SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management

SAP Solution Brief SAP Technology SAP IT Infrastructure Management. Unify Infrastructure and Application Lifecycle Management SAP Brief SAP Technology SAP IT Infrastructure Management Objectives Unify Infrastructure and Application Lifecycle Management Supercharge your IT infrastructure Supercharge your IT infrastructure What

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Benefits of Deploying VirtualWisdom with HP Converged Infrastructure March, 2015

Benefits of Deploying VirtualWisdom with HP Converged Infrastructure March, 2015 Benefits of Deploying VirtualWisdom with HP Converged Infrastructure March, 2015 Version 1 Introduction: Yesterday was Silos, Today is integrated! Business needs today can't be met with yesterday's IT.

More information

Social Media and Content Marketing.

Social Media and Content Marketing. Social Media and Content Marketing. A Guide for B2B Marketing Managers. On the Internet, marketing trends come and go faster than ever. Do you remember frames, flash intros, and even visitor counters?

More information

6 A/B Tests You Should Be Running In Your App

6 A/B Tests You Should Be Running In Your App 6 A/B Tests You Should Be Running In Your App Introduction Everyone in mobile believes in A/B testing. But if you re wasting your days testing nothing more than various colors or screen layouts: you re

More information

White Paper. Overcoming Jenkins Sprawl: Going from CI to CD with ElectricFlow

White Paper. Overcoming Jenkins Sprawl: Going from CI to CD with ElectricFlow White Paper Overcoming Jenkins Sprawl: Going from CI to CD with ElectricFlow Software is everywhere. And accelerating the delivery and quality of that software can mean the difference between merely surviving,

More information

What IT gains from managing the end-user experience

What IT gains from managing the end-user experience WHITE PAPER What IT gains from managing the end-user experience Adapted from The Defi nitive Guide to Business Service Management, written by Greg Shields, published by Realtime Publishers PROBLEM IDENTIFICATION

More information

Riverbed Performance Management

Riverbed Performance Management Riverbed Performance Management Messaging Framework Market trends and context Increasingly, business performance = application performance. Users rely on applications to reach customers, build products,

More information

The Principles of Effective Dashboards

The Principles of Effective Dashboards The Principles of Effective Dashboards Contents 2 Overview 2 Business problems 3 Business drivers 4 Solution 5 Conclusion Abstract The dashboard has emerged as a business framework to manage and share

More information

EMC ADVERTISING ANALYTICS SERVICE FOR MEDIA & ENTERTAINMENT

EMC ADVERTISING ANALYTICS SERVICE FOR MEDIA & ENTERTAINMENT EMC ADVERTISING ANALYTICS SERVICE FOR MEDIA & ENTERTAINMENT Leveraging analytics for actionable insight ESSENTIALS Put your Big Data to work for you Pick the best-fit, priority business opportunity and

More information

Project Management/Controls and their impact on Auditing and Accounting Issues. October 31, 2012

Project Management/Controls and their impact on Auditing and Accounting Issues. October 31, 2012 Project Management/Controls and their impact on Auditing and Accounting Issues October 31, 2012 Today s presenters Patrick Hagan National Managing Partner State and Local Government patrick.hagan@mcgladrey.com

More information

Drive Down IT Operations Cost with Multi-Level Automation

Drive Down IT Operations Cost with Multi-Level Automation White White Paper Paper Drive Down IT Operations Cost with Multi-Level Automation Overview Reducing IT infrastructure and operations (I+O) budgets is as much on the mind of CIOs today as it s ever been.

More information

Why DBMSs Matter More than Ever in the Big Data Era

Why DBMSs Matter More than Ever in the Big Data Era E-PAPER FEBRUARY 2014 Why DBMSs Matter More than Ever in the Big Data Era Having the right database infrastructure can make or break big data analytics projects. TW_1401138 Big data has become big news

More information

Smart City Live! 9-10 May 2016, Nice

Smart City Live! 9-10 May 2016, Nice Monday, May 9, 2016 Smart City Live! 9-10 May 2016, Nice Draft agenda as of November 20, 2015 SMART LIVING SMART CITY SERVICES 9:00 AM CASE STUDY: Developing Smart Energy communities Understanding the

More information

There s more to Master Data Management than Mastering Data. Andrew Bonanni, Dataport Solutions abonanni@dataportsolutions.com

There s more to Master Data Management than Mastering Data. Andrew Bonanni, Dataport Solutions abonanni@dataportsolutions.com There s more to Master Data Management than Mastering Data Andrew Bonanni, Dataport Solutions abonanni@dataportsolutions.com Organizations that follow a disciplined approach to cross-functional workflow

More information

Monitoring Best Practices for COMMERCE

Monitoring Best Practices for COMMERCE Monitoring Best Practices for COMMERCE OVERVIEW Providing the right level and depth of monitoring is key to ensuring the effective operation of IT systems. This is especially true for ecommerce systems

More information

Guide to180 Feedback HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY

Guide to180 Feedback HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY HUMAN RESOURSES COLLEGE OF EDUCATION AND HUMAN ECOLOGY Guide to180 Feedback The goal of an effective 180 feedback implementation should be positive, measurable, long-term leadership growth and development

More information

New Revenue Opportunities for Service Providers IN. Public, Private or Hybrid Cloud Applications

New Revenue Opportunities for Service Providers IN. Public, Private or Hybrid Cloud Applications New Revenue Opportunities for Service Providers IN Public, Private or Hybrid Cloud Applications Next-Generation IT Monitoring provides a Business Intelligence Layer across Hybrid Environments Overview

More information