Managing the Learning Function in a Downturn: Introducing a New Business Model for the Learning Function

Transcription

1 Managing the Learning Function in a Downturn: Introducing a New Business Model for the Learning Function Dr Siegfried Hoenle, Chief Learning Officer, Credit Suisse ECLF Focus on Practice Meeting Dusseldorf, January 15, 2009 May 2008, Slide 1

2 The Business School of Credit Suisse The Business School delivers all learning & development interventions to Credit Suisse aligned with bankwide, divisional and regional business requirements The main locations of the Business School are Zurich, New York, London, Singapur and Hongkong Number of employees working for the Business School world wide. 6'256 Number of programs run in '945 Number of participants who have attended Business School programs in ' Number of Logins in Web Based Trainings. May 2008, Slide 2

3 New Business Model in response to imminent challenges Overall Context New Business Model Increased pressure on business results as a consequence of financial crisis: cost management initiative Focus Focus on core Credit Suisse know how: Strategy, Products and Processes, Culture. Focus on best delivery method. Requirement to integrate and leverage global Business School platform: One Business School More transparency required in costs charged by Shared Services HR Transformation Flexibility Efficiency Balance fluctuations in demand. Make costs transparent and more steerable for divisions. Seek most efficient way to deliver services. May 2008, Slide 3

4 New Business Model: three main components Change 1 Focused Offering 2 Managed Service Provider 3 Financial Governance Description Full review of offering distinction between 'Core, Outsource and Cancel' Curriculum Management for Personal Effectiveness programs New financial governance with program pricing per participant Focus on elearning formats (Video, Podcasts, Web based Training, etc.) Learning administration Assessment Services Charges to defined cost centers Implication Selective design of new classroom programs Push of informal learning Business School resources to fully focus on bespoke programs Less allocated cost, more variable cost Increased transparency Personal Effectiveness budgets will be transferred to centrally managed budgets Focus, Flexibility, Efficiency May 2008, Slide 4

5 1 Streamlining of Offering Today's Delivery Model New Delivery Model 1'600 Classroom programs managed by Business School Core functional programs managed by Business School (IB, PB, AM, ShS, IT) Managed Service Provider (Personal Effectiveness 1 and IT Technical 2 programs) Elimination of Duplications of which 200 additional E learning programs Existing elearning portfolio (1'100 programs) Optimize existing elearning portfolio (~800 programs) 1 Examples: Presentation skills, business writing, Microsoft office tools, etc. 2 Programming and other technical IT programs May 2008, Slide 5

6 1 Streamlining Offering: Focus on informal learning Shift to elearning New Channels New Portal Virtual Classroom Transformation of ~ 200 Classroom trainings into e tutorials in 2008 Push the usage of new technologies like PDA, CS tube, collaboration tools, Podcasts, a.o. Fully integrated Business School intranet into new MyHR+ Portal with customized and personalized functionalities MyLearning rolled out globally and start project for integration of Virtual Classroom Benefits Benefits Benefits Benefits Efficiency Gains & Cost Savings New Learning Methods & Cost Savings Personalization of Learning Offerings New Learning Methods & Cost Savings May 2008, Slide 6

7 2 Managed Service Provider: Selective Outsourcing Learning and Tuition Administration Administration of all programs for Credit Suisse based on global administration process Tuition administration ("External Education") Second level support (call center) Local on site administration Curriculum Management Design of global curricula for Personal Effectiveness IT Technical Business and Finance (wave 2) Maintenance of curriculum, incl. reporting, vendor replacement and program extension Assessment Services Design and provision of Assessment Services, incl. 360 Feedback administration Selected specialists of CS team joined provider Business School retained small core group of specialists as CoC May 2008, Slide 7

8 3 New Financial Governance: 'no free lunch' What changes in Business School Business School operating with "standard price" per participant per program (exception: ExB mandated Leadership & Management Development) All standard prices communicated will include administration and other cost no "surprises" or additional charges. Business School will charge fees to identified cost centers by division/employee Detailed attendance reporting by division, type of training, region, etc. What changes for Business Divisions need to define appropriate cost centers Divisions will receive a budget transfer for Personal Effectiveness programs Clear program cancellation policy will be introduced Divisions will receive more detailed reporting How we ensure continuity and quality Costs/budgets will not change charging mechanisms will Close collaboration between divisional/regional controllers and Shared Services controllers Extensive testing before "going live" May 2008, Slide 8

9 First Experiences teach: Staying relevant is key: focus on the right things Managing learning like a business gives credibility Outsourcing is complicated: plan for double the assumed time and pain and be very selective In troubled times you want flexibility Move before you are moved May 2008, Slide 9