DAFTAR PUSTAKA. Bambang Supomo dan Nur Indriantoro, 2002, Metodologi Penelitian Bisnis, Cetakan. Kedua, Yogyakara; Penerbit BFEE UGM.

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1 DAFTAR PUSTAKA Autry, C.W., Daugherty, P.J., 2003, Warehouse Operation Employees: Linking Person-Organization Fit, Job Satisfaction and Coping Response, Journal of Business Logistic, Vol.24, 1, Babakus, Emin, David W.Cravens, Mark Johnson, and William C. Moncrie, 2001, Examining the Role of Organizational Variables in the Salesperson Job Satisfaction Model, Journal of Personal Selling & Sales Management, Vol.XVI, No.3 Bambang Supomo dan Nur Indriantoro, 2002, Metodologi Penelitian Bisnis, Cetakan. Kedua, Yogyakara; Penerbit BFEE UGM. Bass, B.M & Avolio, 2000, Transformational Leadership and Organizational Culture, Public Administration Quarterly Bass, B.M., B.J. Avolio, D.I Jung & Y. Berson (2003), Predicting Unit Performance by assessing transformational and transactional leadership, Journal of Applied Psychology, Vol.88, No. 2, pp Bernardin H. John and Russel, Joyce C.A., Human Resources Management: An Experimental Approach, Mc.Graw Hill Inc, Singapura Bradley L.Kirkman dan Debra L.Shapiro,2001, The Impact of Cultural Values on Job Satisfaction and Organizational Commitment in Self-Managing Work Teams: The Mediating Role of Employee Resistance, Academy of Managing Journal, Vol.44,No.3,p Brudney, J.L & Condrey S.E, 2000, Pay for Performance: Explaining the Differences in Managerial Motivation, Public Productivity & Management Review, Vol.41, p Burton, James P; Lee, Thomas W; Holtom, Brooks C, 2002, The Influence of Motivation to Attend, Ability to Atend, and Organizational Commitment on Different Types of Absence Behaviours, Journal of Managerial Issues, Summer, 2002, p: Casio, Wayne F., , Managing Human Resources: Productivity, Quality of Worklife and Profits, Singapore: Mc.Graw Hill International Editions.

2 Challagalla, Gautam N. and Tasadadug A.Shervani, (1996), Learning and Leadership of Salespeople: The Role of Supervision, Journal of Marketing Research, Vol.XXXV, May Chen, Yuen, Li, 2001, Examining The Effect of Organizational Culture and Leadership behaviorsmen Organizational Commitment, Job Satisfaction, and Job Performance at Small and Middle Sized Firms of Taiwan, Te Journal of American Academy of Bussiness, September Conduit, D.A., and Felix T. Mavondo, 2001, How Critical is Internal Customer Orientation to Market Orientation, Journal of Business Research, 51, p.11 Cooper, D.R. dan Pamela S.S. (2001). Business Research Methods. New York: Mc.Graw-Hill Companies, Inc. Dessler, Gary, 2004, Manajemen Sumber Daya Manusia. Alih Bahasa: Benyamin Molan, Penyunting Triyana Iskandarsyah, Edisi ke-7, Prenalindo, Jakarta Disson, dan durrick, (2000), Class fying Outcomes in Work Motivating Research: An Examination of The Intrinsic dan Extrinsic Dichotomy, Journal of Applied Psichology, Dyer, Lee, dan Donald F Parker, (2000), Classfying Outcomes in Work Motivating Research: An Examination of The Intrinsic dan Extrinsic Dichotomy, Journal of Applied Psichology, Eisenberger, R., Robin Huntington, Steven Hutchison and Debora Soa, 2000, Perceived Organizational Support, Journal of Applied Psychology, Vol.71 (3), p Ferdinan, Structural Equation Modelling Dalam Penelitian Fraser, Business Research Methods. USA: dryden Press. Hill, New York. Fuad Mas ud, 2004, Survai Diagnosis Organisasional (Konsep dan Aplikasi), Badan Penerbit Universitas Diponegoro Ghozali, I (2004), Model Persamaan Struktural, Konsep dan Aplikasi dengan Program AMOS Versi 5.0, Badan Penerbit Universitas Diponegoro Semarang Gibson, James L, John M Ivancevich dan James H Donely Jr, ,

3 Organisasi dan Manajemen: Perilaku, Struktur, Proses, Edisi 4, Terjemahan Djoerban Wahid, penerbit Erlangga, Jakarta Gronroos, c., 1990, Service Management and Marketing: Managing the Moment of Truth in Service Competition, Lexington, MA: Lexington Books Hair, J.F. JR., Anderson, R.E, Tatham, R.L. & Black, W.C. (2006). Multivariate Data Analysis. Six Edition. New Jersey: Parson Educational, Inc Hani Handoko T, 2004, Manajemen Personalia, Erlangga, Jakarta. Holt, Rinehart and Winston. Humphreys, J.H.(2002). Transformational leader behavior, proximity and successful services marketing Journal of Services Marketing, Vol. 16, No.6, pp Jaworski, Bernard J., and Ajay K. Kholi (2002), Market Orientation: Antecendents and Consequences, Journal of Marketing, Vol.57,(July), p Jurkiewicz C.L.,Massey, T.K and R.G Brown, 1998, Motivation in Public and Private Organizations: A Comparative Study, Public Productivity & Management Review, 21, p Kontz, Harold, Cyrill O Donnel Dan Heinz Weihrich, 2000, Management, New York: The Free Press Kopelman, R.E.,Brief.A P., and Guzzo, R.A, 1998, The Role of Climate and Culture in Productivity, Organizational Climate and Culture (p ), San Francisco: Jossey-Bass Kreitner, Robeth, Kinnichi, Angelo, 2005, Perilaku Organisasi, Edisi 5, Salemva Empat, Jakarta Krivonos, Paul D, (2006), The Relationship of Intrinsic-Extrinsic Motivation and Communication Climate in Organizations, The Journal of Bussiness Communication Lilik Tatiyani (2004) Pengaruh Dukungan Organisasi dan Kepuasan Kerja Terhadap kinerja Karyawan, BPFE Undip. Locander, W.B.,F. Hamilton,D. Ladik & J Stuart (2 002), Developing a Leadership-Rich culture: The Missing link to

4 creating a market-focused organization, journal of marketing-focused management, Vol.5, pp Lum, L, Kevin, J, Clark K, Reid F & Sirola W (1998) Explaining nursing turnover intent: Job Satisfaction, pay satisfaction, or organizational commitment Journal of Organizational Behavior, 19: Luthan, F, , Organizational Behavior, Seventh Edt, Mc. Graw-Hill Book Company, Singapore. Manajemen, Semarang : Badan Penerbit Universitas Diponegoro McCue, C.P. & G.A. Gianakis (1997), The relationship between job satisfaction and performance: The case of local government finance officers in Ohio, Public Productivity & Management Review, Vol. 21, No. 2, pp McNeese-Smith, Donna, 1993, Increasing Employee Productivity, Job Satisfaction and Organizational Commitment, Hospital &Health Service Administration, Vol.41:2, Summer, Michita Champathes Rodsutti dan Fredric William S., Leadership and Organizational Effectiveness in Multinational Enterprises in Southeast Asia, Leadership and Organization Development Journal, Vol.23, No.5, p Mohan, (1995) Organizational Commitment Revisited in New Public Management, Public Performance & Management Review, Vol.24, No.2 Noble, Charles H., and Michael P.Mokwa (1999), Implementing Marketing Strategies: Developing and Testing a Managerial Theory, Journal of Marketing, Vol.63, p Nystrom, Paul C, 1993, Organizational Cultures, Strategies, and Commitments in Health Care Organizations, Health Care Manage Review, Vol.18, 1993, p:43-49 Ostroff Cheri, (2002), The Relationship between Satisfaction, Attitudes and Performance An Organizational Level Analysis, Journal of Applied Psychology, Vol.77 No.6, p Parasuraman, A, Berry, LL dan Zeithaml, VA An Empirical Examination of Relationships in An Extended Service Quality Model Report. No , Marketing Sciences Institute,

5 Cambridge, MA Parrek, Udai, 1985, Motivational Analysis of Organizational Behavior MAOB, University Associates, Inc Pullins, 2000, Participative Management Is an Ethical Imperative, Organizational Dynamics, Musim Semi, 1984, pp.5-22 Robbins, Stephen, Perilaku Organisasi (Organizational Behaviour), PT. Prehalindo, Jakarta. Shoemaker Mary E. (1999), Leadership Practices in Sales Managers Associated with the Self-Efficacy, Role Clarity and Job Satisfaction of Individual Industrial Salespeople, Journal of Personal Selling & Sales Management, Vol.19, No.4, p.1-19 Shore, L.M dan L.E. Tetrick, 1991, A Contruct Validity Study of the Survey of Perceived Organizational Support, Journal of Applied Psychology, Vol. 76, p Siagian, S.P. 2005, Teori Motivasi dan Aplikasinya, Jakarta : Rineka Cipta. Simone Susskind, 2000, Foundations of Behavioral Research. New York: Soonhee Kim, 2002, Participative Management and Job Satisfaction: Lesson for Management Leadership, Public Administration Review, Vol.62, No.2,p Steers, 1985, Organizational Behavior, Seventh Edition, Mc-Graw-Hill, New York Stolovic dan Keep (2002) The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology. 51(6): Sukanto Reksohadiprojo, Manajemen Produksi. Edisi ke-4. BPFE. Yogyakarta. Tierney, Pamela et.al, An Examination of Leadership and Employee Creativity: The Relevance of Traits and Relationsips, Personel Psychology, Vol.52, p Yammarino, F.J., W.D. Spangler & B.M. Bass (2003),

6 Transformational leadership and performance: A longitudinal investigation, Leadership Quarterly, Vol.4, No.1, pp Yukl, Gary Kepemimpinan dalam Organisasi. Edisi Kelima. PT. Indeks, Jakarta.

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