M5 REFERRAL PROGRAMME

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1 M5 REFERRAL PROGRAMME A business relationship should be complementary and beneficial to your organisation. Like the 100% Money Back Guarantee we offer our clients, a partnership with M5 Networks guarantees both happy customers and a trailing revenue stream for absolutely ZERO commitment of your own sales, marketing, engineering and support resources. Partnering with M5 means you have the market-leading Fully Managed Hosted VoIP Solution as part of your offering. With a 90% re-subscription rate, you'll have peace of mind that your clients are getting the best managed VoIP solution available today and you'll enjoy a stronger client relationship. Here s what one of M5 s partners had to say about the M5 Referral Program. We were a customer of M5 before we became a partner. It took us a long time to find an IP Telephony provider that had the same level of professionalism and customer focus that we had. The partnership was simply a logical next step. Our shared service quality contributes to both our brands. Matthew Beesley (Premier Network Support Management, Managing Director)

2 M5 Referral Programme Benefits to You Monthly recurring income M5 offers generous ongoing commissions for each successful referral.. Non-competitive M5 are the experts in Fully Managed Hosted VoIP, that s all we do. You can be assured that you will never face additional competition in partnering with M5. Reputation M5 has an excellent reputation within the industry. We pride ourselves on delivering a reliable service in a transparent, honest manner. No complicated contracts, no fine print. No headaches, no risk We understand that you don t want to be saddled with managing a VoIP system it s not easy, and takes highly specialised skills. We ve spent years honing our understanding of VoIP and how to deliver it flawlessly. It s our system, we ll take full responsibility for it. Zero Commitment of resources and No minimum lead quotas Focusing on core proficiencies lies at the heart of M5 s ethos. Our partners are not required to undertake ANY sales, engineer or support services, enabling you to focus on your core business. When you become aware of when a client becomes interested in a new business phone system, simply let us know and we ll take care of everything whilst keeping you in the loop. Discounted partner rates Using the M5 system for your own requirements will help you understand the quality of the service and consequently you ll be better placed to recommend M5 Networks. To facilitate this, M5 offers discounted rates to our referral partners. Contact us for our partner rates. M5 Alliance Each partner has the opportunity to participate in the M5 Alliance, a structure program of invitation only, value add events held throughout the year 2 CALL 1800 NO PABX

3 M5 s Key Value Propositions Improved customer service experiences Increase staff productivity Consolidation of resources One phone system across the entire organisation DR/Business continuity strategies No requirement to internally manage a phone system How to identify an M5 prospective client For most SMEs, the business telephone system remains to be a critical pathway to market and M5 s fully managed hosted VoIP service means that your customers will realise all the promises of VoIP technology from Day 1 with no headaches for you. Using the checklist below can help to determine the suitability of M5 s service for one of your clients or a company within your business network. Values a lower Total Cost of Ownership for communications Has employees Is moving or expanding Operates in one or more locations Coming out of contract with their existing telco provider within the next 12 months Views phone conversations as a critical part of their businesses success Has moderate to heavy phone use Can benefit from remote access to the phone system by executives and other staff Values improved business continuity and disaster recovery strategies for telephony Doesn t want to purchase and maintain the business phone system 3 CALL 1800 NO PABX

4 Here s What A Handful of Our Customers Have To Say... "They've (M5 Networks) made an effort to understand our business requirements and they work well with our managed IT services provider. Anything we need, we call them and they get it addressed very quickly. the support team are very responsive and extremely polite." "We compared M5's hosted VoIP system to a couple of other hosted solutions, and M5's seemed the simplest, most hassle-free way of getting what we needed out of the technology." Marc Cohen, Managing Director Noel Thomas, Reservations Manager "M5 was able to provide us with a state-of-the-art IP phone system that offered us the best value for money. We were quite wary of potential issues that might arise due to our previous experience, however M5 has proven to be the VoIP experts, and they are committed to providing a solution that matched our business needs." Ian Hayes, IT Manager "M5's product and services have been of exceptional quality. They are professional and dedicated to what they do. They understand the technology well and are able to provide advice on risks or business needs we might have. We have never had a fault, and when we need further explanation on anything their help desk has been more than willing to assist us any way they can." Brendan Bilston, Managing Director 4 CALL 1800 NO PABX

5 Corporate Overview M5 Networks is Australia s leading provider of Fully Managed Hosted VoIP Services to small and medium sized Australian based business. Formed in 2000, M5 has a strong focus on engineering and development. The core platform for our hosted VoIP phone system was developed by us in Australia and its ongoing development continues deliver real value to Australian SMEs every day. Our 24/7 customer support team, engineering, provisioning, sales and executive teams are spread across two offices in Canberra and Melbourne. Our customers are spread across Australia and overseas. M5 s Fully Managed Hosted VoIP business solution is distinguished by the rich capabilities and unmatched service that you would expect from an industry leader and our customers are so satisfied with our service that we have a 100% referral rate. M5 Networks Fully Managed Hosted VoIP Service M5 s Hosted VoIP Service has all the features and functionality of an enterprise grade phone system, and more. It s delivered to SME sized businesses at a fraction of the cost and is a bona fide fully Managed service. For SMEs, buying, owning, managing and maintaining an advanced communications system is too complex, costs to much, takes too long and represents a drain on often limited technical resources and expertise. M5 s Fully Managed Hosted VoIP Service requires no customer implementation and and liberates customers to concentrate on growing their business. Visit our website or contact us to enquire about or join our Referral Programme. M5 Networks Australia 281 Northbourne Avenue Braddon, ACT 2612 Canberra Suite 2, 151 Barkly Avenue Richmond, VIC 3121 Melbourne 65 Hume Street Crows Nest, NSW 2065 Sydney Phone: 1800 NO PABX Fax: CALL 1800 NO PABX

6 M5 Phone System and Contact Centre Feature List Call Management Features Direct Dial Extensions Call Forwarding Call Hold / Resume Call Pickup Call Waiting Call Transfer Do Not Disturb Multiple Lines Mute Caller ID Call Waiting ID Call Origination ID Call Park Phone Login / Logout Hands free/speakerphone Headset Port Ethernet Port Directories Missed Calls Incoming Calls Outgoing Calls Personal Directory Company Directory Auto Attendant Custom greeting for main business number Transfer to extension Transfer to department / group Transfer to operator Night mode Customizable prompts and key-press options General mailbox Voice Mail Messages retrieval via phone, web, or Message waiting indication Multiple greeting options Forward messages to other subscribers Voice Mail (continued) Reply to caller Transfer to operator M5 Contact Centre Onscreen notifications Multiple queues/skills per agent Option to exit to operator Real time management dashboards Graphical historic and trend reporting Re-recordable custom announcements & hold music Agents can work from remote locations Redirect calls when busy or when caller has reached maximum wait time Coaching tools: eavesdrop, whisper & barge Managers control agent status in queue Expected wait time and line placement announcement Conference integration Wrap up time Queue call recording Multi-Party Conference Calling Conference on demand Dial in to bridge Dial out to add new participants Manage conference via web Manage conference via phone Multi-Ring Simultaneously route one call to multiple locations First destination to answer accepts call; other destinations are cancelled Intercom / Paging Point-to-point two-way communication without phone ringing / alerting One to many one-way communication without phone ringing / alerting 6 CALL 1800 NO PABX

7 Unified Messaging Click to Dial from MS Outlook Voic to inbox Soft Phone for Road warriors Custom application integration Access via web browser Retrieve voice mail View call logs - incoming, outgoing, missed Third party call control (place a call via web) Dial Pad Manage call forwarding Manage multi-ring Manage personal settings - Name, PIN, Address Administration via web browser Reception Call usage and charging monitoring Call Accounting Call logging Atomic clock syncing Custom Application Development Both subscribers and administrator can use Voice XML to create custom applications 7 CALL 1800 NO PABX

8 Sample Pricing and Partner s Small Business Example The following example is for a 20 seat installation with one office. s Paid to You Once Off Total $1, Monthly Fee Total - 36 month contract (plus commissions for calls) $2, Total s Paid (plus commissions for calls) $4, Upfront Costs Equipment Cost RRP Price Quantity Total Cisco IP Phone 7965G $ $ $ Cisco IP Phone 7942G $ $ $6, Cisco Catalyst PoE 10/100 Switch $3, $2, $2, Cisco 881 EoC Router $1, $ $ Total $10, $ Setup Cost Price Quantity Total Setup, Installation & Training $ $2, Soul Ethernet over Copper Installation $ $ Consumerables $ $ Total $3, $ Ongoing Costs Monthly Fees Price Quantity Total Managed Router Fee $ $ Number Range $ $29.95 Managed Profile Fee $ $ Meeting Room Profile $ $14.95 Soul Ethernet over Copper 10M/10M $ $ Total $ $ CALL 1800 NO PABX

9 Small to Medium Business Example The following example is for a 105 seat installation with three offices. Sydney Office 70 seats Brisbane Office 15 seats Melbourne Office 20 seats s Paid to You Once Off Total $5, Monthly Fee Total - 36 month contract(plus commissions for calls) $11, Total s Paid (plus commissions for calls) $16, Upfront Costs Equipment Cost RRP Price Quantity Total Cisco IP Phone 7965G $ $ $1, Cisco IP Phone 7942G $ $ $36, Cisco Catalyst PoE 10/100 Switch $3, $2, $6, Cisco Catalyst PoE 10/100 Switch $6, $4, $4, Cisco 881 EoC Router $1, $ $2, Total $51,310,71 $4, Setup Cost Price Quantity Total Setup, Installation & Training $ $13, Soul Ethernet over Copper Installation $ $2, Consumerables $ $1, Total $18, $1, Ongoing Costs Monthly Fees Price Quantity Total Managed Voice WAN Fee $ $ Number Range $ $89.85 Managed Profile Fee $ $2, Meeting Room Profile $ $44.85 Soul Ethernet over Copper 10M/10M $ $1, Total $3, $ CALL 1800 NO PABX

10 Medium Business Example The following example is for a 220 seat installation with four offices. Melbourne 90 seats Sydney Office 1 70 seats Sydney Office 2 20 seats Brisbane Office 40 seats s Paid to You Once Off Total $10, Monthly Fee Total - 36 month contract (plus commissions for calls) $17, Total s Paid (plus commissions for calls) $27, Upfront Costs Equipment Cost RRP Price Quantity Total Cisco IP Phone 7965G $ $ $2, Cisco IP Phone 7942G $ $ $77, Cisco Catalyst PoE 10/100 Switch $3, $2, $4, Cisco Catalyst PoE 10/100 Switch $6, $4, $16, Cisco 881 EoC Router $1, $ $2, Setup Cost Price Quantity Total Setup, Installation & Training $ $20, Soul Ethernet over Copper Installation $ $3, Consumerables $ $4, Ongoing Costs Monthly Fees Price Quantity Total Managed Voice WAN Fee $ $ Number Range $ $89.85 Total $103, $8, Total $29, $2, Managed Profile Fee $ $4, Meeting Room Profile Fee $ $39.80 Soul Ethernet over Copper 10M/10M $ $1, Total $5, $ CALL 1800 NO PABX

11 Timed Call Plan With M5 s Timed Call Plan calls are charged on a usage basis at the standard rates listed below. Calls between offices are free and outbound calls are delivered using our least cost routing model. This least cost routing model includes local call trunking, meaning that a call from the Sydney office to a third party in Melbourne will be delivered as a local call in Melbourne rather than as an STD call. Call Type Flag Fall Cost per Minute Local Call (AU Capitals inc) 9.1 cents NA STD FREE 7.2 cents Calls to Mobiles FREE 18 cents 13 / cents NA Call cost pricing is GST exclusive *The full list of current international rates can be found at: M5 Hosted Local Rate Numbers and Toll Free Services 1300 / 1800 Number Call Charges Call Type Flag Fall Cost per Minute Local Call (First 15 mins of each 1300 call is FREE) NA 11.4 cents STD NA 13.3 cents Mobile NA 15.2 cents Monthly hosting $29.95 per number All pricing is GST exclusive 11 CALL 1800 NO PABX