The Attributes of an Effective Global Leader
|
|
- Robert Jefferson
- 7 years ago
- Views:
Transcription
1 REPRINT H0375X PUBLISHED ON HBR.ORG OCTOBER 13, 2016 ARTICLE LEADERSHIP The Attributes of an Effective Global Leader by Sylvia Ann Hewlett
2 LEADERSHIP The Attributes of an Effective Global Leader by Sylvia Ann Hewlett OCTOBER 13, 2016 Since early 2015, when he began working with Sodexo s executive committee as the global services firm s chief transformation officer, Sunil Nayak has undergone his own leadership transformation. The new role required the former CEO of Sodexo India On-Site Services to work with a team of 15 executives from different nationalities and cultures, demanding a shift to a more inclusive leadership style. In today s world, success for any leader is about being a good influencer, says Nayak, who has since been promoted to CEO of Sodexo s Corporate Services Asia-Pacific. If you impose your method, if you re not sensitive or aware of the other person s method, either you won t come to a decision or you won t get buy-in. 2
3 Nayak is describing a set of competencies that employees must master if they are to become leaders on the global stage. As organizations grow and become more global, it s crucial that they develop these skills in their local talent so that they can work effectively across cultures. Based on Center for Talent Innovation (CTI) research, we ve identified four competencies that rising talent needs to master to become global leaders. Project Credibility According to a recent CTI study, global leaders must master a pivot to project credibility, demonstrating authority in a form familiar to senior executives in the West (the vertical pivot) while prioritizing emotional intelligence with stakeholders in local global markets (the horizontal pivot). CTI s 11-market study (of Brazil, China, Hong Kong, India, Japan, Russia, Singapore, South Africa, Turkey, the U.S., and the UK) finds that 62% of senior leaders in the U.S. and the UK say that demonstrating authority projects credibility but only 47% of respondents in Asia think it does. Emotional intelligence (versus demonstrating authority) is more important in the growth-hub markets: 57% of respondents in Brazil, China, Hong Kong, India, Japan, Russia, Singapore, South Africa, and Turkey say that demonstrating emotional intelligence wins the trust and respect of teams in local markets. Leaders who pivot well horizontally, earning the trust and respect of their team, are 21% more likely to be satisfied with their career progression than team leaders who haven t. That trend holds with leaders who pivot well vertically and have won the attention and support of senior leaders: They re 15% more likely to be satisfied with their advancement. Be Inclusive As Nayak discovered, driving value by unleashing ideas, spurring collaboration, and solving problems across distance and difference requires shifting management methods from command-and-control to behaving inclusively. The way to do this is by asking questions and listening carefully, giving actionable feedback, facilitating constructive arguments, taking advice and implementing feedback, maintaining regular contact with team members, and sharing credit for team success. Global team members with inclusive leaders are four times as likely as global team members with noninclusive leaders to say their teams embrace the input of members whose background or experience differs from their own. Additionally, inclusive leaders are more likely to encourage risk taking and disruptive thinking: Their team members are three times as likely to say they re not afraid to fail and four-and-a-half times as likely to report that nobody on their team is afraid to challenge the status quo. This has critical implications for companies whose growth in new markets is predicated on breakthrough products and services, as a growing body of research (including our own) suggests that leaders who don t merely tolerate failure but avidly celebrate it unlock game-changing innovation. 3
4 Communicate Effectively (Even Virtually) Global leaders need to know how to communicate not just with their teams but with global headquarters as well. Communication skills need to be refined to a higher level of sophistication, observes Paul Abbot, EVP for American Express s Global Commercial Payments business. If you don t set the tone right from the top, nothing will ever happen. Across all markets, leaders need to speak well, deliver a compelling message, and command a room. What differs from market to market, though, is how leaders demonstrate those skills. In many markets, men are expected to deliver a compelling message by stating their conclusions directly, while women are expected to guide listeners to their conclusion. In Hong Kong, China, India, and Singapore, men are expected to command a room in a forceful manner, but in Japan, Brazil, and Russia, women are expected to command a room by facilitating others dialogue. Win Sponsorship Navigating global complexities can be nearly impossible for rising leaders without the support and guidance of a sponsor, a senior-level advocate who will support their protégé s authority and empower them to make decisions. They also make protégés visible to leaders regionally and at headquarters. To attract sponsorship at the highest levels, emerging leaders need to be sponsors themselves. Seeding high-potential talent, selecting top performers for development and stretch assignments, and securing a future for them at the company beyond their own borders signals to those at headquarters that you are thinking and acting like a global leader. Indeed, no one is better positioned to sponsor emerging talent than someone who has succeeded in vaulting those same barriers. These four competencies are the basis for global leadership. As multinational corporations expand into different markets, they must take steps to ensure their rising local talent learns these skills. Formal training programs can teach high-potential leaders the competencies they need to think globally and manage cross-culturally. For example, American Express created its Accelerated Leadership Development program, in Over the course of the six-month program, 25 participants from American Express offices around the world tackle real-time business challenges to hone their strategic skill set, practice cross-functional collaboration, and learn what it takes to be a transformational leader in today s ever-changing environment. Sodexo created its Global Agility program, which includes a series of initiatives and training modules that are designed to promote cross-cultural competence and connect business units and leaders in its 32,700 sites worldwide. These sessions help leaders identify the cultures in which they would function best and understand how to shift their approach to connect meaningfully with others when operating in less-familiar environments. Other modules focus on leading virtual global teams, building trust across cultures, and giving feedback and providing recognition all critical skills for building high-performing global teams. 4
5 As organizations increasingly recognize that diversity is the key to innovation and market growth, it s more important than ever to develop local talent and nurture the skills to enable them to succeed on the global stage. Sylvia Ann Hewlett is the founder and CEO of the Center for Talent Innovation and the founder of Hewlett Consulting Partners LLC. 5
Skanska Group Diversity and Inclusion Vision 2020 Q&A
Skanska Group Diversity and Inclusion Vision 2020 Q&A Skanska Group Diversity and Inclusion Vision 2020 Q&A Front cover New Karolinska Solna (NKS) the university hospital of the future is the largest contract
More informationGENDER DIVERSITY STRATEGY
GENDER DIVERSITY STRATEGY Purpose TMB s Gender Diversity Strategy acknowledges the value of a gender diverse workforce and details our commitment to ensuring that all workplace policies support and enable
More informationCloud VPN & The Role of the Service Provider in Disrupting the VPN Market
Cloud VPN & The Role of the Service Provider in Disrupting the VPN Market Delivering Winning Customer Experiences With SDN/NFV Easier Is Better Delivering a compelling user experience has become increasingly
More informationIntroduction to PRINCE2
1-1 Introduction to PRINCE2 By Geert Vermeiren IIL Trainer and Consultant 2008 International Institute for Learning, Inc. 1-1 About IIL IIL Worldwide Locations IIL has regional offices throughout the US
More informationAn Oracle White Paper February 2012. Oracle Human Capital Management: Leadership that Drives Business Value. How HR Increases Value
An Oracle White Paper February 2012 Oracle Human Capital Management: Leadership that Drives Business Value How HR Increases Value Introduction Joyce Westerdahl shares the story of how Oracle s HR organization
More informationSTRATEGIC PLAN 2015-2018
STRATEGIC PLAN 2015-2018 JUNE 2015 ALPINE CANADA ALPIN - STRATEGIC PLAN 2015-2018 PG 1 AT A GLANCE OUR VISION CANADA IS A WORLD LEADER IN ALPINE, PARA-ALPINE AND SKI CROSS RACING AMBITIONS SHORT TERM To
More informationWhite Paper Build A Change Management Office
Building Change Capability We make it happen. Better. White Paper Build A Change Management Office 9 Steps to Make Your Change Efforts Stick May 2014 Better Change Management Developing a Change Management
More informationWe d like to do the same for you. Owen J. Sullivan CEO, Right Management President, Specialty Brands ManpowerGroup
Business & Talent. Aligned. Regardless of the economic environment, your industry or geography, your size or your earnings, your most valuable asset is your workforce. How you manage this asset spells
More informationWorld Class Leadership Development Accelerating Performance of Individuals and Teams
World Class Leadership Development Accelerating Performance of Individuals and Teams LeaderBoom Inc. LeaderBoom is a results-oriented firm that provides global leadership development services through integrated
More informationThe Value of Financial Planning
The Value of Financial Planning FPSB s Global Consumer Survey Danel Kuhlmann Financial Planning Standards Board Marketing & Communications Director 1 Copyright 2015 Financial Planning Standards Board Who
More informationE XPERT PERFORMANC E. Building Confidence. Charting Your Course to Higher Performance. The Number 1 Challenge for New Leaders
E XPERT PERFORMANC E Charting Your Course to Higher Performance CHALLENGE: Today s leaders need to meet an increasing demand for measurable results in ever decreasing time frames. SOLUTION: Ultimately
More informationHow Employees' Strengths Make Your Company Stronger By Susan Sorenson, Gallup Business Journal February 20, 2014
How Employees' Strengths Make Your Company Stronger By Susan Sorenson, Gallup Business Journal February 20, 2014 Employees who use their strengths are more engaged, perform better, are less likely to leave
More informationPROJECT MANAGEMENT SALARY SURVEY 2014
ESI INTERNATIONAL ASIA PACIFIC PROJECT MANAGEMENT SALARY SURVEY 2014 An ESI International study SURVEY OBJECTIVES The inaugural Asia Pacific project management salary survey conducted by ESI International
More informationBehaviors and Actions That Support Leadership and Team Effectiveness, by Organizational Level
Good Practice INPO 15-012 October 2015 Behaviors and Actions That Support Leadership and Team Effectiveness, by Organizational Level Revision 0 OPEN DISTRIBUTION OPEN DISTRIBUTION: Copyright 2015 by the
More informationSelling Benefits. Closing the Sale. Managing Objections
SALES SKILLS Winning Appointments Questions and Active Listening High Yield Questioning Selling Benefits Closing the Sale Managing Objections The Sales Skills Series is a range of titles focused on the
More informationStrategic Advice from Top-Performing Brands. Global Recruitment Advice
Global Recruitment: Strategic Advice from Top-Performing Brands Copyright icims, Inc. Global Recruitment Advice Technology has enabled businesses to expand their capacity and hire the best and brightest
More informationChange Management. Seven Steps to Successful Change Management
Change Management Seven Steps to Successful Change Management Horst Abraham June 2016 Ross School of Business - University of Michigan Executive Education 1 Identify Your Change Target With a colleague
More informationDoes Your Business Strategy Prioritize Talent Management?
ISSUE ANALYSIS Does Your Business Strategy Prioritize Talent Management? Successful talent management strategy starts with leadership By: Lynn Roger, Chief Talent Officer, BMO Financial Group Executive
More information70% of the world is covered by water,
70% of the world is covered by water, the rest is covered by clements. Global broker NetworK ProsPectUS Global Broker Network About the Network: Clements Worldwide, the leading provider of insurance solutions
More informationIntroduction. ¹The rise of the digital bank, McKinsey & Company, (July 2014)
Content Introduction 4 Delivering Data-Driven Unique Experiences 6 Peer Validation and Reassurance 8 Localized Targeting 10 Form Optimization 12 Identification of Visitors with High Lifetime Value 14 Omnichannel
More informationMillennial Disruption
Millennial Disruption Inside 2 3 4 5 The Fundamentals of Work Have Changed Flexibility is a Priority for Millennials How to Prepare for the Millennial Management Team Fall-Winter Programs Disrupt the culture
More informationSTAFF REPORT ACTION REQUIRED
Insert TTC logo here STAFF REPORT ACTION REQUIRED Succession Planning Date: June 20, 2016 To: From: TTC Human Resources & Labour Relations Committee Chief Executive Officer Summary Further to the Human
More informationthe values that people have from their life experiences that they embrace in your workplace;
Are you happy with your current organizational culture, the environment you provide for employees in your workplace? Does your culture support your employees in producing results for your business or does
More informationWiltshire Council s Behaviours framework
Wiltshire Council s Behaviours framework It s about how we work Trust and respect Simplicity Responsibility Leadership Working together Excellence Why do we need a behaviours framework? Wiltshire Council
More informationThe Borderless Workforce 2011. Australia and New Zealand Research Results
The Borderless Workforce 2011 Australia and New Zealand Research Results Introduction Given the fact that neither Australia or New Zealand are facing problems, like high unemployment rates during the labour
More informationskills mismatches & finding the right talent incl. quarterly mobility, confidence & job satisfaction
skills mismatches & finding the right talent incl. quarterly mobility, confidence & job satisfaction Randstad Workmonitor Global Press Report wave 3-2012 Randstad Holding nv September 2012 content Chapter
More informationThe early days Ensure success for your new hires Expectations set during the
Issue No. 4: The early days Ensure success for your new hires Expectations set during the recruitment process are quickly put to the test once a new executive moves into his or her office. The notion of
More informationThe Path Forward. International Women s Day 2012 Global Research Results
The Path Forward International Women s Day 2012 Global Research Results Research objectives Accenture conducted its global research study, The Path Forward for release on International Women s Day to gain
More informationWOMEN IN SECURITY. Jeannette Jackson. Security Operations Manager, Thales Australia
WOMEN IN SECURITY Jeannette Jackson Security Operations Manager, Thales Australia Thales Australia Leading provider of defence capability for the Australian Government, including security, aerospace and
More informationMarketing Services Partner Point Streamlines Content Marketing Procurement Using Noosh
Case Study: Marketing Services Partner Point Streamlines Content Marketing Procurement Using Noosh noosh.com COMPANY PROFILE Founded in 2006 Specializes in point of sale, printed materials, promotional
More informationBEST PRACTICES IN CHANGE MANAGEMENT
BEST PRACTICES IN CHANGE MANAGEMENT 2016 EDITION Executive Summary Best Practices in Change Management 2016 edition slide 1 THE LARGEST BODY OF KNOWLEDGE ON CHANGE MANAGEMENT Continuing to lead the discipline
More informationSummary of Working Together; Winning Together Presentation Microsoft Office Live Meeting LEADERSHIP FORUM Thursday, February 23, 2006
Summary of Working Together; Winning Together Presentation Microsoft Office Live Meeting LEADERSHIP FORUM Thursday, February 23, 2006 Hello again! This summary includes key points of the presentation,
More informationKorn Ferry Senior Executive Sponsor. Building a stronger organization through sponsorship.
Korn Ferry Senior Executive Sponsor Building a stronger organization through sponsorship. Is leadership development the end of the story? It s well understood that the participants of leadership development
More informationThe Truths About Change
The Truths About Change What It Takes to Get It Right A Spotlight on Effective Change Management Based on results from the 2011 2012 Change and Communication ROI Study This year s findings reveal that
More informationrethink-tm.com Rethink Talent Management Transforming businesses into higher performance organisations
rethink-tm.com Rethink Talent Management Transforming businesses into higher performance organisations Your talent management strategy should be as well thought out and purposeful as your business plan.
More information6. Chief human resources officer
6. Chief human resources officer A Chief Human Resources Officer (CHRO) is a corporate officer who oversees all human resource management and industrial relations operations for an organization. Similar
More informationInternational Institute of Management
Executive Education Executive Action Learning Seminars Executive Seminars Executive Courses International Institute of Management Executive Education Courses Global Leadership Executive Best Practices
More informationKey Leadership Behaviors Necessary to Advance in Project Management
Key Leadership Behaviors Necessary to Advance in Project Management Project / Program Management Research Lynda Carter, Kristin Tull and Donna VanRooy Specific behaviors need to be developed in order to
More informationBusiness Demands on IT Teams & Agile Thinking
Business Demands on IT Teams & Agile Thinking Introduction With good reason, agility is a buzzword in the modern information technology world. The unrelenting rate of change increases the pressure businesses
More informationHow to Become a Procurement Champion
How to Become a Procurement Champion What is the secret to building a prosperous, valuedriven procurement organization? A holistic procurement transformation (HPT), and the right balance between your business
More informationJones & Associates Consulting, Inc.
Jones & Associates Consulting, Inc. Jones & Associates Consulting, Inc. is a diversity and organizational change consulting firm based in San Diego, California. Founded in 1993, our mission is to develop
More informationTelevision Advertising is a Key Driver of Social Media Engagement for Brands TV ADS ACCOUNT FOR 1 IN 5 SOCIAL BRAND ENGAGEMENTS
Television Advertising is a Key Driver of Social Media Engagement for Brands TV ADS ACCOUNT FOR 1 IN 5 SOCIAL BRAND ENGAGEMENTS Executive Summary Turner partnered with 4C to better understand and quantify
More informationTen Tips for Successfully Coaching Employees by Laurie Maddalena, CEO of Envision Excellence, LLC
What is Coaching? Ten Tips for Successfully Coaching Employees by Laurie Maddalena, CEO of Envision Excellence, LLC Coaching is a partnership you form with an employee that focuses on helping them learn
More informationEXECUTIVE CENTRAL. Leader Sales Management
EXECUTIVE CENTRAL Leader Sales Management TM EXECUTIVE CENTRAL Over the years that we have been working with organisations from a wide range of industries and sectors, we have come to realise that they
More informationPowering the New Supply Chain: Demand Sensing for Small and Medium-Sized Businesses
WIPRO CONSULTING SERVICES Powering the New Supply Chain: Demand Sensing for Small and Medium-Sized Businesses www.wipro.com/consulting Powering the New Supply Chain: Demand Sensing for Small and Medium-Sized
More information2015 Russian Nanotechnology Investment Enabling Technology Leadership Award
2015 Russian Nanotechnology Investment Enabling Technology Leadership Award 2015 Contents Background and Company Performance... 3 Technology Leverage and Customer Impact of OJSC RUSNANO... 3-5 Conclusion...
More informationCinda Daly. Who is the champion of knowledge sharing in your organization?
This interview is recreated here by permission from HDI, a UBM Americas company. The interview first appeared in SupportWorld, November/December, 2014. Knowledge Management at Coveo: Transparency and Collaboration
More information20701 Manhattan Place, Torrance, CA 90501 USA 310-518-2380 www.amag.com
Overview: AMAG Technical Services provides a variety of solutions including but not limited to technical support, training and professional services. Technical Services delivers these services through
More informationFOR INDIVIDUALS & ORGANIZATIONS
POWER YOUR POTENTIAL FOR INDIVIDUALS & ORGANIZATIONS Education EXECUTIVE EDUCATION Welcome From Our Assistant Dean NYU is and has always been a hub and talent magnet for those looking to deepen their skills,
More information2015 Global Identity and Access Management (IAM) Market Leadership Award
2015 Global Identity and Access Management (IAM) Market Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Market Leadership of IBM... 3 Conclusion... 6 Significance
More informationLeadership and Management Competencies
Leadership and Management Competencies 0 The Saskatchewan Public Service Vision: The Best Public Service in Canada Our Commitment to Excellence Dedicated to service excellence, we demonstrate innovation,
More informationFundamentals Explained
Fundamentals Explained Purpose, values and method of Scouting Item Code FS140099 July 13 Edition no 2 (103297) 0845 300 1818 Fundamentals Explained This document contains detailed information on Fundamentals
More informationin O&M/Sustainment: What s Different? Paul E. McMahon Principal, PEM Systems
Measurement in Backlog Management in O&M/Sustainment: What s Different? Paul E. McMahon Principal, PEM Systems 1 Introduction Goal: What s Different? -Share 12 insights Waterfall Backlog driven /Iterative
More informationA PRACTICAL GUIDE TO MORE EFFECTIVE SOCIAL MEDIA ENGAGEMENT
A PRACTICAL GUIDE TO MORE EFFECTIVE SOCIAL MEDIA ENGAGEMENT AUTHOR Lien Brusselmans works as Marketing Manager at Engagor. She joined the company in its early days and initially handled not only Marketing
More informationSusan G. Komen: A Promise Renewed Advancing the Fight Against Breast Cancer. Judith A. Salerno, M.D., M.S. President and Chief Executive Officer
Susan G. Komen: A Promise Renewed Advancing the Fight Against Breast Cancer Judith A. Salerno, M.D., M.S. President and Chief Executive Officer Summer 2014 Who We Are: Executive Summary In just 32 years,
More informationSo You d Like a Sport Psychology Consultant to Work With Your Team? Three Key Lessons Learned from Olympic Teams
So You d Like a Sport Psychology Consultant to Work With Your Team? Three Key Lessons Learned from Olympic Teams Sean McCann, Senior Sport Psychologist, United States Olympic Committee I first started
More information2015 Trends & Insights
Asia Pacific Mobility The Asia Pacific Mobility Brookfield Global Relocation Services Trends & Insights report is reflective of the global economy which is strongly tied with the economic realities of
More informationZurich Insurance Group. Our people 2014
Zurich Insurance Group Our people 2014 Zurich Insurance Group 1 Our people 2014 We aim to create sustainable value for all our stakeholders, in line with our values as set out in Zurich Basics, our code
More informationGo Global or Localise?
Go Global or Localise? How Leading Organisations are Making People Programme Decisions 27 November 2013 Aon Hewitt, Performance, Reward & Talent Risk. Reinsurance. Human Resources. Empower Results Agenda
More informationTHE LEADERSHIP CHALLENGE, 5 TH EDITION DISCUSSION QUESTIONS
THE LEADERSHIP CHALLENGE, 5 TH EDITION DISCUSSION QUESTIONS Below are examples of questions that you can pose to the whole group or give to small groups for discussion. Some of these questions could also
More informationWomen s Leadership Development Survey
Europe survey report Women s Leadership Development Survey Most employers in Europe lack a strategy for developing women leaders, Mercer survey shows Despite efforts among organisations in Europe to achieve
More informationGLOBAL MOBILITY PROGRAM POLICY DESIGN AND IMPLEMENTATION
GLOBAL MOBILITY PROGRAM POLICY DESIGN AND IMPLEMENTATION CONTENTS I. Introduction 3 II. Best in Class Program 3 III. Process Infrastructure 3 IV. Policy 4 V. Risk Assessment 4 VI. Conclusion 5 2 OF 7 I.
More informationGLOBAL DATA CENTER INVESTMENT 2013
2013 CENSUS REPORT: Global Data Center Investment 2013 GLOBAL DATA CENTER INVESTMENT 2013 2013 - Healthy Growth in Data Center Investment Globally Globally, the data center industry has continued to maintain
More informationShare This White Paper!
1 Introduction In the field of employee development, an area that creates much confusion is the differences between business coaching and business mentoring. This confusion often causes companies to opt
More informationProject Management Office Charter
Old Dominion University Office of Computing and Communication Services Project Management Office Charter Version: 1.0 Last Update: February 18, 2010 Created By: Anthony Fox, PMP OCCS Project Management
More informationOur clients are tapping social media to generate brand awareness and create emotional connections.
he power of social media and social technology is being felt throughout organizations today much in the way the internet influenced the way we did business in the early 1990s. In the beginning, expanding
More informationLEADERSHIP DISCOVERY ASIAN PACIFIC AND HISPANIC PROGRAM CURRICULUM
VISION: EDI s multi-cultural participants excel to higher positions of influence across the public and private sectors. MISSION: EDI accelerates the development and advancement of multi-ethnic, dynamic
More informationWE BELIEVE IN LEARNING BY DOING
EXECUTIVE EDUCATION PROGRAMS IN ASIA 2015 OPEN-ENROLLMENT AND CUSTOMIZED SOLUTIONS WE BELIEVE IN LEARNING BY DOING LEADERSHIP DEVELOPMENT SENIOR EXECUTIVE PROGRAM IN ASIA: THE VIEW FROM THE C-SUITE Sept
More informationIE Business School s. www.ie.edu/mbas
IE Business School s s www.ie.edu/mbas WHY An mba AT ie BUsinEss school? Recognized as one of the world s top business schools by international rankings, ie Business school offers a number of renowned
More informationASSET. Unlock the power of your Digital Asset
Unlock the power of your Digital Asset What is the Digital Asset? The Digital Asset is the information core of every project and facility. It is the unification of the trusted information that flows through
More informationHuman Capital Advantage for Business What is the Value of ADP ihcm for CEOs?
Human Capital Advantage for Business What is the Value of ADP ihcm for CEOs? HR.Payroll.Benefits. ADP ihcm: Rethink Human Capital Management The need for HR to be a true business partner has never been
More informationCoca-Cola Enterprises Accelerates Executive Communications
Accelerates Executive Communications Executive Summary CUSTOMER NAME INDUSTRY Consumer Packaged Goods Business Challenges Quickly communicate company s new strategic direction Develop common vocabulary
More informationPerspectives. Employee voice. Releasing voice for sustainable business success
Perspectives Employee voice Releasing voice for sustainable business success Empower, listen to, and act on employee voice through meaningful surveys to help kick start the UK economy. 2 Releasing voice
More informationCooperation in Mobility for Students and Academics, 14 March 2016 Prof. Dr. Hazman Shah Abdullah Deputy CEO, MQA
3 rd EU-Malaysia Higher Education Conference Cooperation in Mobility for Students and Academics, 14 March 2016 Prof. Dr. Hazman Shah Abdullah Deputy CEO, MQA TALK POINTS Global student mobility A snapshot
More informationOUR VALUES & COMPETENCY FRAMEWORK
OUR VALUES & COMPETENCY FRAMEWORK Introduction Below you will find the PPF s values and details of our key generic competencies and competency levels. You ll find details of the competency levels required
More informationEXECUTIVE GUIDE. Customer Intimacy as a Business Model
EXECUTIVE GUIDE Customer Intimacy as a Business Model D E A N M C M A N N THE QUEST FOR "CUSTOMER INTIMACY" How do you explain customer intimacy? The clichéd use of the term customer intimacy has led to
More informationWhat sets breakthrough innovators apart PwC s Global Innovation Survey 2013: US Summary
What sets breakthrough innovators apart PwC s Global Innovation Survey 2013: US Summary www.pwc.com/innovationsurvey 60% $250b The top innovators in our study plan to grow by more than 60 percent over
More informationJOB SEEKER S GUIDE TO CREATING A 30-60-90-DAY PLAN
JOB SEEKER S GUIDE TO CREATING A 30-60-90-DAY PLAN The first 90 days in a new job typically set the tone for your employment. Three months is the standard grace period for new employees, and how you handle
More informationClearing the Hurdles to Energy Management Centralization
Clearing the Hurdles to Energy Management Centralization December 2010 By Jackie Cobb, Marketing Specialist Schneider Electric USA, Inc. Make the most of your energy Introduction Centralizing the energy
More informationThe latest trends in Corporate Coaching in Asia (Part I of III) By Charlie Lang, Executive Coach & Managing Partner @ Progress-U Ltd.
The latest trends in Corporate Coaching in Asia (Part I of III) By Charlie Lang, Executive Coach & Managing Partner @ Progress-U Ltd. Jenny is the Chief Operating Officer of a Hong Kong-based medium sized
More informationThe Top Ten Project Management Trends for 2016
The Top Ten Project Management Trends for 2016 Throughout the years the profession of project management has evolved from a niche, technical-based discipline to a fully embedded approach to the way work
More informationAnalytical Report On Case Study titled Human Resources at Hewlett-Packard By Richard Werssowelz & Michael Beer
Analytical Report On Case Study titled Human Resources at Hewlett-Packard By Richard Werssowelz & Michael Beer Table of Contents Sl. Contents Page No Remarks 1 Cover Page 2 Table of Contents 3 Executive
More informationGUIDE TO WRITING A BUSINESS CASE FOR SPONSORSHIP
EXECUTIVE MBA PROGRAM GUIDE TO WRITING A BUSINESS CASE FOR SPONSORSHIP CHICAGO LONDON HONG KONG Build your case for the MBA around the culture of your company so there is a shared motivation for it. Chicago
More informationChange Management. Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004
Change Management Prepared for the U.S. Department of State Digital Video Conference for New Zealand Institute of Management, 18 June 2004 Jeff Hiatt Founder, Change Management Learning Center and author
More informationCreating a High Maturity Agile Implementation
Creating a High Maturity Agile Implementation Creating a High Maturity Agile Implementation www.qaiglobal.com 1 Copyright Notice 2015. Unless otherwise noted, these materials and the presentation of them
More informationAPPLYING EMOTIONAL INTELLIGENCE: Why Successful Leaders Need This Critical Skill
1 APPLYING EMOTIONAL INTELLIGENCE: Why Successful Leaders Need This Critical Skill 2 JUST HOW CRUCIAL IS IT FOR TODAY S BUSINESS LEADERS TO POSSESS EMOTIONAL INTELLIGENCE?...research has confirmed that
More informationSample Sponsorship Proposal
Sample Sponsorship Proposal Note: This template is an illustration of an outline for a proposal for a prospective applicant to ask his or her company for sponsorhip. It does not necessarily represent a
More informationFACT SHEET. Asia Pacific AUSTRALIA (Sydney) - INDIA (New Delhi) - JAPAN (Tokyo) - SINGAPORE
Corporate Name DOCOMO Digital FACT SHEET Management Foundation 2009 Locations Employees 1,000 Hiroyuki Sato, CEO Corporate Headquarters London, United Kingdom DOCOMO Digital s staff serves clients around
More informationUnleashing the power of innovation
How the role of innovation within the business and the way companies innovate are being transformed. Unleashing the power of innovation www.pwc.com 2 Unleashing the power of innovation Gauging changing
More informationVisa s Financial Literacy Programmes. A Global View
Visa s Financial Literacy Programmes A Global View Visa s Global Commitment to Financial Literacy It s right for our business and the right thing to do Visa s guiding principle is to provide economic empowerment
More informationThe 2014. Executive Search Industry Global Outlook Report
The 2014 Executive Search Industry Global Outlook Report About The Association of Executive Search Consultants The Association of Executive Search Consultants (AESC) is the worldwide professional association
More informationManaging for Results. Purpose. Managing for Results Practitioner-level Standards
Managing for Results Practitioner-level Standards Managing for Results Purpose In all sectors and at all levels managers must have the knowledge, understanding and skills to enable them to grasp the right
More informationNeed Information? Go to: www.chr.alberta.ca/apscompetencies. Have Questions? Email: apscompetencies@gov.ab.ca
Need Information? Go to: www.chr.alberta.ca/apscompetencies Have Questions? Email: apscompetencies@gov.ab.ca Table of Contents Background... 3 Why Behavioural Competencies?... 3 The APS Competency Model...
More informationThe importance of language competence to support international trade. Julie Sinnamon, CEO Enterprise Ireland
The importance of language competence to support international trade Julie Sinnamon, CEO Enterprise Ireland For today The importance of language to business International trade - how we are doing Where
More information1/26/2016. Creating Leadership Bench Strength for the Future. Our Expert Panel. Talent Management & Succession Planning.
Creating Leadership Bench Strength for the Future Talent Management & Succession Planning January 26, 2016 Strong leadership is likely the single most important driver of overall organizational performance,
More informationHEAD OF TALENT AND RESOURCING JOB DESCRIPTION
HEAD OF TALENT AND RESOURCING JOB DESCRIPTION Reporting to Location Staff reporting to this post Salary: - Head of SPOD in Organisational Effectiveness team under Deputy CEO - Oxford - 1 HR Executive and
More informationTALENT TRENDS AND PRIORITIES 2016
HEALTH WEALTH CAREER TALENT TRENDS AND PRIORITIES 2016 WEBCAST 27 APRIL HEALTH WEALTH CAREER 2016 GLOBAL TALENT TRENDS KEY FINDINGS TODAY S SPEAKERS EPHRAIM SPEHRER-PATRICK EuroPac Talent Strategy Practice
More informationGfK 2016 Tech Trends 2016
1 Contents 1 2 3 Evolving behavior today s connected consumers Driving you forward 10 tech trends for 2016 Growth from knowledge turning research into smart business decisions 2 Evolving behavior today
More informationISO 9001:2015 QUALITY MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR
Knowledge RECOGNITION Skills retention Further excellence behaviour Ability COMPETENCE QUALIFICATION ISO 9001 Training services SGS ACADEMY www.sgs.com sgs academy transforming people and businesses As
More information