About KRM: Web Conferencing & Webinar Management Experts

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1 About KRM: Web Conferencing & Webinar Management Experts In 1994, Rick Olson, KRM President and CEO, put together the right people and technologies to make webinars and digital events affordable, practical and reliable for organizations, businesses and associations. Located in Eau Claire, Wis., KRM is much more than a "technology provider." We stand alone as the first webinar company built from the ground up to offer online events and complete event management services. Our reputation for seamless performance and a uniquely high level of personal service has been built deliberately and carefully with the successful production of thousands of virtual events delivered to audiences all over the world. Your success is our success... and we are proud to earn your business with each and every event. Selecting Online Event Formats With KRM, you build your events your way -- from full service, Red Carpet event management to the flexibility of choosing only the services you need. No hidden fees. No contracts required (but available if requested). Videocasting (video conferencing) Sound: Audio is delivered over the Internet to attendees' computers using streaming software. A telephone option is provided. Visuals: PPT slides and other visuals are synchronized with the audio and delivered over the Internet. Speaker video: Speaker(s) video image is captured via webcam or a high quality (HD) camera and the image is displayed next to slides. No on-site camera crews required. Interactivity: Text questions, web polling, application sharing, web sharing, annotation, whiteboards and pre-recorded video clips. Video streaming Sound: Audio is delivered over the Internet to attendees' computers using streaming software. A telephone option is provided. Visuals: PPT slides and other visuals are synchronized with the audio and delivered over the Internet. Speaker video: Speaker(s) video image is captured via webcam or a high quality (HD) camera and the image is displayed next to slides. Interactivity: Text questions, web polling, application sharing, web sharing, annotation, whiteboards and prerecorded video clips. *Additional support: KRM offers on-site video production services if needed. Webinars & webcasts Sound: Audio is delivered over the telephone. Visuals: PPT slides and other visuals are delivered over the Internet. 1

2 Interactivity: Voice and text questions, phone and web polling, application sharing, web sharing, annotation, whiteboards, audio or video clips and webcam of presenters. Audio streaming Sound: Audio is delivered over the Internet to attendees' computers using streaming software. A telephone option is provided. Visuals: PPT slides and other visuals are synchronized with the audio and delivered over the Internet. Interactivity: Text questions, web polling, application sharing, web sharing, annotation, whiteboards and pre-recorded audio clips. Audio conferencing Sound: Audio is delivered over the telephone. Visuals: Handouts are delivered via.pdf file. Interactivity: Voice questions, phone polling, and pre-recorded audio clips. Digital event recordings Quick turn-around 60-minute recording session includes 3 hours of studio time (90 minute includes 4 hours) Recording format of your choice E-commerce Speaker training and professional engineer Real-time reporting GSA Contract Holder Contract #: GS-35F-0163R Tools to engage your online audience Make your online webinars, webcasts and video events more dynamic with built-in web conferencing tools to liven up all your presentations: Video Clips Webcam Q&A Polling/Voting Raise-Hand Chat Twitter Whiteboard Section 508 (accessibility) You have options to meet your Section 508 requirements. KRM can provide closed captioning and/or image text descriptions for your live event and recording. KRM also offers additional support and service to your individual registrants who require assistance with the audio or visual portions of your webinar. 2

3 Secure E-commerce Services What registration and support services do you need to make your webinar registrants happier, your events more successful and your job easier? With KRM, you choose the experience you want your registrants to have, as well as the payment options you want to allow (check, money order, credit card or invoice) using KRM s secure e-commerce system. Rest assured: KRM is SSAE 16 and PCI compliant. This ensures that all of your registrants credit card information and your financial data and money are maintained in a secure environment. Registration options Full-Service Registration and Support: Your audience has the option of registering by phone, fax, mail and online and also includes full access to the KRM Call Center (Monday through Friday, 8 a.m. to 4:30 p.m. CT). Self-Service Registration and Support: You take your own registrations and provide customer service support to your registrants. KRM provides technical support the day of your events. Invoice/purchase order collection: If you have registrants who need to pay via invoice or purchase order, KRM will collect this information and send it to you. We will also issue invoices to your registrants payable to you. Marketing/data collection: Gather valuable information to help your future promotional efforts. Ask questions like, "How did you hear about this event?" KRM adds specified questions on your online registration forms, collects the data and reports it back to you. Registrant demographics: This is your opportunity to gather valuable information about your registrants, such as member number, bar number, etc. Connection instructions: As part of our registration services (when KRM takes your registrations), we send connection instructions to all of your registrants. Registrant handouts: When KRM takes your registrations, we send your event handouts/materials to your registrants, along with connection instructions. Day-before reminder: When KRM takes your registrations, on the business day before your event, we send an reminder to your registrants. Additional registration & support services Complex registration setup: If you need more than a basic registration setup/fee structure on your online registration forms, KRM will process discounts, take registrations for a series of events, collect data regarding registrants for your co-sponsors, etc. Custom (branded) online registration: Your online registration form is set up with your logo, colors and complete look and feel to create an online registration form that looks like an extension of your web site. Calendar of Events (COE): Your Calendar of Events web page lists all your upcoming events, as well as an Event Details page that highlights your event information, presenters, who should attend, summary of content, etc. 3

4 Webinar Recordings, Archives & Hosting Just because your live webinar is over doesn t mean you can t continue the revenue stream from your valuable content. Selling recordings of your events will increase your non-dues revenue by as much as 30 percent and more! With state-of-the-art equipment and KRM s professional production studios, our highly-skilled media production engineers can do just about anything you need to make your event recordings work for you and your audience. Mastering and creation You choose from any popular format: MP3, MP4, Flash,.wma,.wmv, audio CD, QuickTime, Real Audio whatever format you need. Fulfillment and distribution Audio CDs, CD-ROMs, on-demand and downloadable recordings. As a full-service webinar provider, KRM will process orders and deliver your recordings securely and efficiently. Bulk order fulfillment Bulk orders of CDs and CD-ROMs are available to you at a discounted price. Hosting If you re worried about usage and bandwidth in having files on your server, you can choose to have KRM host your event files (recordings) for you and you can distribute the link yourself. 4

5 Add-On Webinar Management Services & Support Site roster Get more value from your events by capturing the names and addresses of everyone who attends not just those who register. KRM creates this electronic form that your participants complete prior to your event or afterward. Evaluations and feedback Gather and collect data from registrants. You can customize evaluation forms based on what you want to ask or you can use KRM s standard evaluation form. KRM distributes evaluation forms, collects data and tabulates and reports the results. Certificates of attendance KRM takes orders, issues and fulfills certificates of attendance electronically. We're able to support several validation scenarios (e.g. must attest to attendance, must fill in required words supplied during live event) and multiple certificate types. Testing and assessment Gauge your registrants knowledge before and/or after your events. Optional scoring and additional customization available. Customized event viewer Event viewers can be branded with your logo. You can also include advertisements with clickable links. Event transcription A complete verbatim transcript of your event delivered in a Word format. 30-second ad Get your audience s attention with an audio or video clip advertisement/promo played before your webcast starts. Annual financial statement Summary of all your event financial data prepared in the format you request. Executive summary A summary of event content, including the most critical points, in a simple form that can be easily used and shared. Handout assistance For your event handouts, KRM can assist with cover page creation, page numbering and combining multiple files. If you have multiple files to send to registrants, (e.g. Word document and PowerPoint slides) KRM combines them into one PDF document with a cover and page numbers. You will get an easy-to-use packet of information for your attendees. PowerPoint assistance KRM will create a scrolling slide set to be displayed prior to your events. We will add special Q&A slides giving instructions to your registrants on how to ask questions. We can also combine multiple Powerpoint files. Custom countdown message To offer additional branding for your events and help your audience know they re in the right place, KRM can record and play a custom countdown message prior to your events that includes your organization's name: "Today's ABC Organization event begins in 5 minutes. Custom financial reporting Event reconciliation statements prepared and delivered in your preferred format. Closed Captioning KRM offers closed captioning services to assist your registrants. 5

6 Friendly Webinar Management Services Team KRM's knowledgeable and experienced staff is available to assist you and guide you through every step of the way. Our team cares about making your webinars, webcasts and video events successful. Account Managers Your KRM Account Manager provides guidance on strategy and planning issues related to your webinars and how to make them as successful as possible. Your Account Manager is available for brainstorming and feedback as well as advice on best practices. Event Assistants Your KRM Event Assist offers you personalized assistance with your events. Your Event Assist can guide you through every step of planning your event, coordinate important details with the KRM team, help you expedite tasks when necessary, send you friendly reminders, and get to know you and your event preferences. Finance Representatives Your KRM Finance Representative will reconcile your events and provide you with a financial statement within two weeks of your live events. Webinar and Webcast Moderators KRM Moderators serve as the on-air host for your virtual events. They make introductions, train speakers on how to use the web conferencing software, assist with Q&A and polling, move slides on the web (if needed), etc. Media Production Engineers KRM Media Production Engineers help you plan the technical aspects of your events, assist with recording presentations for live playback or for future sales, assist you with the details of broadcasting from face-toface events, help with your specific audio quality requirements of your events, assist with multiple or high-level speakers who need special attention, troubleshoot any unexpected occurrences during your live events, edit the event content after your event before recordings are distributed, assist you with all event formats audio conference, webinar, streaming, video, simulcasting and much more. Telephone Operators KRM Operators focus exclusively on your webinars, adding a high level of service to your registrants and speakers needs. KRM Operators assist your registrants and speakers in connecting to the telephone portion of your webinars and audio conferences and monitor connections (e.g. working with PINs, duplicate connections, etc.). Marketing Services and Support Our marketing staff helps you create marketing plans and strategies, as well as reviews and provides feedback on your promotional pieces. Whether you need quick tips or complete templates, we tools and resources to help you reach your greatest success. 6

7 Customer Service and Support KRM Customer Service Representatives understand that they are the first impression your attendees have of your events. KRM s Customer Service Department handles your attendees calls with urgency, efficiency and following your specific instructions reflecting the values and culture of your association or organization. Technical Support Our experienced technical support team assists your registrants in joining events, printing materials and accessing online recordings. Whether your attendees need to connect within high-security networks, aren't exactly tech-savvy or simply have never attended a webinar before, our in-house technical support team provides prompt assistance by phone and . 7

8 Power Tools to Drive Your Webinar, Webcast and Video Event Success Resources: Direct access to online resources, training tools, etc. Quick start: Book events with 1 quick, easy phone call. Speaker training: KRM works closely with your presenters to train them on the use of web conferencing technology, share suggestions on making their presentations more effective, engaging and interactive and ensures their comfort with the technology and the process. All to make your events professional, valuable and worthwhile for your audience. On-Demand reports/real-time data: Access to your real-time event data via KRM's secure, client only extranet mykrm. Free event connections: Complimentary registration and connection for you, plus two additional free registrations for every event. Plus, KRM covers the cost of all phone connections for your presenters. Communicating with presenters: On event day, you will have private pre- and postconferences for you, your presenters and the KRM Moderator in KRM s Green Room. Interactivity during events: Polling, Q&A and web sharing are included with all formats. Recordings: Complimentary recording of every audio, web or video conference. Get money fast: EFT services - Electronic Funds Transfer gets your revenue to you quickly and securely. Detailed reports: You ll receive the financial details on your events through a complete reconciliation packet, which includes a final registration roster, attendance information, registration revenue detail reports, reconciliation statement showing revenue collected, if applicable, and KRM s fees all within two weeks of your events. Contact KRM Today Contact Sandy Pocernich, KRM New Business Specialist ext

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