Itella in Brief ITELLA. Services. Net sales. EUR 1,947 million. Daily postal services Logistics solutions Financial administration processes

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1 Itella

2 ITELLA Itella in Brief Services Daily postal services Logistics solutions Financial administration processes Net sales by Business Group Net sales EUR 1,947 million Operations in 11 countries Share of international net sales 31% 30% 57% 13% Mail Communications OpusCapita Logistics Personnel 27,500 professionals 2 Itella general presentation

3 Our vision 2020 Your first choice in postal, logistics and ecommerce services. MEGATRENDS Postal industry turmoil ecommerce explosion, while consumer decides Russia as a growth market An era of slow growth in Europe CUSTOMER PROMISE Easy, fast, reliable and responsible. Warehouse and delivery services MISSION Our mission is to provide smooth flow of trade and ease of everyday life. STRATEGIC GOALS High value solutions for customer Market leader with profitable growth in Finland and in Russia The engine of ecommerce Step ahead in postal industry transformation Best workplace Services for senders Services for receivers VALUES Succeeding with the customer Driving for improvement and innovation Taking responsibility Winning together OpusCapita is an essential part of the Group, with a role to increase shareholder value, and having its own vision. FOCUS AREAS Safety Customer experience Operational efficiency

4 ITELLA Operations in 11 countries Finland Russia Sweden Norway Denmark Estonia Latvia Lithuania Poland Germany Slovakia 4 Itella general presentation

5 ITELLA A Remarkable Role in Society Solid background: owned by the state of Finland Itella Posti Oy is the only company in Finland with a universal service obligation determined in the Postal Act Itella is the only publisher of stamps in Finland The Post Museum presents, studies and records Finnish cultural heritage and the changing faces of Finnish society through the history of postal services 5 Itella general presentation

6 ITELLA Along in the development of the industry Permanent membership in international PostEurope Universal Postal Union (UPU) and International Post Corporation (IPC) Membership in Finland The Finnish Service Sector Employers association PALTA (a member association of the Confederation of Finnish Industries EK) The Finnish federation for Communications and Teleinformatics (FiCom) and Finnish Business & Society (FiBS) 6 Itella general presentation

7 ITELLA Itella s personnel December 31, 2012 Personnel by business group Personnel by gender Mail Communications 17,800 Logistics 7,400 OpusCapita 2,200 Others 400 Women 41% Men 59% Number of personnel 27,500 7 Itella general presentation

8 ITELLA Three Business Groups Itella Mail Communications Letter, publication, and direct mail delivery solutions Domestic and international parcel services Posti shops, postal agency shops, pickup outlets, and SmartPOST automatic parcel terminals Comprehensive solutions for online commerce Electronic postal services, Netposti Online tools for marketing communication Analysis, target group, and register corrections services Itella Logistics International & domestic Air, Sea and Road freight International & domestic Road express Warehousing and other contract logistics Integrated supply chain information management OpusCapita Outbound services E-invoice operator Finance and accounting services Outsourcing OpusCapita cash flow automation Electronic order-supply chain 8 Itella general presentation

9 BUSINESS GROUPS Itella Mail Communications Key figures Net sales: 1,167.6 million Number of staff: 17,844 Deliveries: nearly 3 billion a year Countries of operation Finland Estonia Russia Services Letter, publication, and direct mail delivery solutions Domestic and international parcel services Posti shops, postal agency shops, pickup outlets, and SmartPOST automatic parcel terminals Comprehensive solutions for online commerce Electronic postla services, Netposti Online tools for marketing communication Analysis, target group, and register corrections services Vision and mission Vision The market s leading multi-channel forwarder of goods and information, as required by the customer s recipients Mission The multi-channel distribution of society s goods and information 9 Itella general presentation

10 BUSINESS GROUPS Itella Logistics Key figures Countries of operation Turnover: million Number of staff: 7,391 Number of service warehouses: 45 Floor area of warehouses: Nearly one million square meters Number of road, air & sea shipments: 780,000 Finland Sweden Norway Denmark Estonia Latvia Lithuania Russia Services Global road, air, and sea freight Domestic freight Warehousing services Logistics information system Vision and mission Vision Regional top performer in service logistics Mission We offer logistics to create customer, personnel and shareholder value 10 Itella general presentation

11 BUSINESS GROUPS OpusCapita Key figures Net sales: EUR million Number of staff: 2,168 Number of incoming invoices: over 30 million annually Number of customers: 10,000 Services Outbound services E-invoice operator Finance and accounting services Outsourcing Cash flow automation Electronic order-supply chain Countries of operation Finland, Sweden, Norway, Denmark, Germany, Poland, Estonia, Latvia, Lithuania and Slovakia Presence almost everywhere in Europe and North America through the partnership network Vision and mission Vision # 1 value provider in financial processes in Europe Mission Optimization of financial transactional processes 11 Itella general presentation

12 CORPORATE RESPONSIBILITY Corporate responsibility at Itella Responsibility has been the cornerstone of Itella s operations for nearly 400 years o Corporate responsibility is part of Itella s strategy and based on our values o Our Corporate Responsibility Principles define the essential commitments and sectors of Itella s corporate responsibility. The principles are concretized in the Employee Code of Conduct We are committed to the UN Global Compact principles o Fundamental rights at work, the eradication of corruption, environmental protection, human rights We measure and prepare reports on corporate responsibility according to the GRI guidelines (GRI = Global Reporting Initiative) and we also follow the reporting model set for the stateowned companies Corporate responsibility comprises four sectors: finance, environment, people, society 12 Itella general presentation

13 CORPORATE RESPONSIBILITY A reliable and open bearer of responsibility SOCIAL RESPONSIBILITY - Reliability - Nationwide services - Ethical principles à Funcional infrastructure FINANCIAL RESPONSIBILITY - Long term view - Proactiveness - Innovativeness à Profitable growth PEOPLE RESPONSIBILITY - Well-being at work - Good leadership - Diverse workplace à The best employer in its sector ENVIRONMENTAL RESPONSIBILITY - Energy-efficiency - Green products - Renewable energy à Environmental efficiency 13 Itella general presentation

14 RECENT FINANCIALS 14 Itella general presentation

15 RECENT FINANCIALS Financial targets Operating profit to exceed 5% Return on invested capital at least 10% Gearing not to exceed 35% Annual net sales at least in par with market growth. Net sales in Russia to double by Itella general presentation

16 RECENT FINANCIALS Key financial figures 1-9/ /2012 Net sales 1,448.0 M 1,404.1 M EBITDA 79.7 M 94.8 M Net sales declined in Mail Communications, but increased in Logistics road freight and in Russia. Sales margin declined in Mail Communications and in Logistics. Operating result (non- IFRS)* 24,. M (1.7%) 40.4 M (2.9%) Operating result decreased in Mail Communications and during Q1-Q2 in Logistics. Operating result improved in Information. Operating result -2.4 M (-0.2%) 29.9 M (2.1%) Operating result includes non-recurring items EUR 26.5 million. Operating result decreased in Mail Communications and in Logistics. The operating result improved in Information. *) non-ifrs = excluding non-recurring items 16 Itella general presentation

17 RECENT FINANCIALS Key financial figures 1-9/ /2012 Consolidated cash flow from operating activities 9.8 M 55.8 M Cash flow from operating activities declined because of weaker operating result and the growth in working capital. Return on invested capital (ROIC), 12 months 1.1 M 5.8 M Return on invested capital is not on a targeted level. Gearing 30.3 M 22.3 M Because of seasonal fluctuation gearing is usually on the highest level in the end of Q3. 17 Itella general presentation

18 RECENT FINANCIALS Net sales grew in July-September % % % % M Itella Mail Communications Itella Logistics Itella Information Target: At least in par with market growth 18 Itella general presentation

19 RECENT FINANCIALS Net sales by georaphical areas in July- September % 5% Finland M 7-9/ /2012 Finland Scandinavia Scandinavia % Russia and the Baltic countries Russia* and the Baltic countries % Other countries Other countries Group * The growth in Q3 net sales in Russia was +11% in local currency. 19 Itella general presentation

20 RECENT FINANCIALS Operating result* weakened -33.1% % % 7.2 2, M / /2013 Itella Mail Communications Itella Logistics Itella Information 20 *) non-ifrs = excluding non-recurring items Itella general presentation

21 THANK YOU