The National Citizen Survey. Flower Mound, TX. Trends over Time

Transcription

1 The National Citizen Survey F Mound, TX Trends over Time 2014 National Research Center, Inc. Boulder, CO International City/County Management Association Washington, DC

2 Summary The National Citizen Survey (The NCS ) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. The NCS captures residents opinions within the three pillars of a community (Community Characteristics, Governance and Participation) across eight central facets of community (Safety, Mobility, Natural Environment, Built Environment, Economy, Recreation and Wellness, Education and Enrichment and Community Engagement). This report discusses trends over time, comparing the 2014 ratings for the Town of F Mound to its previous survey results in 2011 and Additional reports and technical appendices are available under separate cover. Trend data for F Mound represent important comparison data and should be examined for improvements or declines. Deviations from stable trends over time, especially, represent opportunities for understanding how local policies, programs or public information may have affected residents opinions. Meaningful differences between survey years have been noted within the following tables as being or if the differences are greater than six percentage points between the 2011 and 2014 surveys, otherwise the comparison between 2011 and 2014 are noted as being similar. Additionally, benchmark comparisons for all survey years are presented for reference. Changes in the benchmark comparison over time can be impacted by various trends, including varying survey cycles for the individual communities that comprise the benchmarks, regional and national economic or other events, as well as emerging survey methodologies. Overall, ratings in F Mound for 2014 generally remained stable. Of the 56 items for which comparisons were available, 37 items were rated similarly in 2011 and 2014, six items showed a decrease in ratings and 13 showed an increase in ratings. Notable trends over time included the following: Most of the General Community Characteristics in F Mound remained stable over time, however, ratings for F Mound as a place to retire increased in 2014 when compared to Ratings of the facets within Community Characteristics varied between 2011 and Ratings increased between 2011 and 2014 in the areas of Mobility (i.e., traffic flow) and Economy (i.e., business and services, shopping opportunities and employment opportunities). Recreational opportunities, cultural/arts/music activities and social events and activities within the facet of Recreation and Wellness also saw improvements from In the area of Governance, Mobility saw increases in street repair and street lighting. Within the facet of Economy, economic development ratings increased from Participation saw increases in the likelihood of respondents to remain in F Mound and to recommend F Mound as a place to live. 1

3 Table 1: Community Characteristics General Percent rating positively (e.g., excellent/good) Comparison to benchmark 2014 rating compared to 2011 Overall quality of life 94% 94% 95% Overall image 92% 89% 92% Place to live 97% 96% 95% Neighborhood 93% 93% 92% Place to raise children 96% 96% 97% Place to retire 63% 66% 74% Overall appearance 90% 90% 93% Table 2: Community Characteristics by Facet Percent rating positively (e.g., excellent/good, very/somewhat safe) Safety Mobility Natural Environment Built Environment Economy Recreation and Wellness 2014 rating compared Comparison to benchmark to 2011 Overall feeling of safety NA NA 97% NA NA NA Safe in neighborhood 97% 97% 98% Safe commercial areas NA NA 98% NA NA NA Overall ease of travel NA NA 83% NA NA NA Paths and walking trails 71% 70% 68% Ease of walking NA NA 67% NA NA NA Travel by bicycle NA NA 46% NA NA NA Travel by car NA NA 75% NA NA NA Traffic flow 30% 49% 70% Overall natural environment 77% 78% 83% Cleanliness NA NA 91% NA NA NA Air quality NA NA 85% NA NA NA Overall built environment NA NA 77% NA NA NA New development in F Mound 78% 74% 75% Affordable quality housing NA NA 65% NA NA NA Housing options NA NA 73% NA NA NA Public places NA NA 74% NA NA NA Overall economic health NA NA 90% NA NA NA Vibrant commercial areas NA NA 65% NA NA NA Business and services 67% 69% 77% Cost of living NA NA 63% NA NA NA Shopping opportunities 59% 56% 68% Employment opportunities 21% 27% 37% Lower Place to visit NA NA 60% NA NA NA Place to work 62% 58% 62% Health and wellness NA NA 88% NA NA NA Mental health care NA NA 72% NA NA NA Preventive health services NA NA 85% NA NA NA Health care NA NA 83% NA NA NA 2

4 Education and Enrichment Community Engagement Percent rating positively (e.g., excellent/good, very/somewhat safe) 2014 rating compared Comparison to benchmark to 2011 Food NA NA 79% NA NA NA Recreational opportunities 66% 62% 75% Fitness opportunities NA NA 85% NA NA NA Cultural/arts/music activities 32% 31% 39% Lower Adult education NA NA 55% NA NA NA Child care/preschool NA NA 77% NA NA NA Social events and activities 56% 53% 59% Neighborliness NA NA 72% NA NA NA Openness and acceptance NA NA 69% NA NA NA Opportunities to participate in community matters 62% 64% 64% Opportunities to volunteer 63% 64% 64% Table 3: Governance General Percent rating positively (e.g., excellent/good) Comparison to benchmark 2014 rating compared to 2011 Services provided by F Mound 90% 88% 85% Customer service 87% 86% 81% Value of services for taxes paid 71% 77% 69% Lower Overall direction 71% 68% 71% Welcoming citizen involvement 65% 68% 63% Confidence in Town government NA NA 64% NA NA NA Acting in the best interest of F Mound NA NA 68% NA NA NA Being honest NA NA 67% NA NA NA Treating all residents fairly NA NA 65% NA NA NA Services provided by the Federal Government NA NA 34% NA NA NA Table 4: Governance by Facet Safety Mobility Percent rating positively (e.g., excellent/good) 2014 rating compared to Comparison to benchmark 2011 Police 87% 89% 87% Fire 97% 98% 97% Ambulance/EMS 95% 97% 96% Crime prevention NA NA 87% NA NA NA Fire prevention NA NA 85% NA NA NA Animal control 82% 80% 79% Emergency preparedness 77% 75% 66% Lower Traffic enforcement 72% 75% 76% Street repair 51% 60% 68% Street cleaning NA NA 74% NA NA NA Street lighting 55% 59% 68% Lower 3

5 Natural Environment Built Environment Percent rating positively (e.g., excellent/good) 2014 rating compared to Comparison to benchmark 2011 Sidewalk maintenance NA NA 59% NA NA NA Traffic signal timing NA NA 56% NA NA NA Garbage collection 80% 93% 87% Recycling 81% 91% 87% Yard waste pick-up NA NA 86% NA NA NA Drinking water 82% 83% 86% Natural areas preservation 53% 57% 61% Open space NA NA 59% NA NA NA Storm drainage NA NA 82% NA NA NA Sewer services NA NA 86% NA NA NA Utility billing NA NA 76% NA NA NA Land use, planning and zoning 55% 53% 64% Code enforcement 64% 62% 70% Cable television NA NA 73% NA NA NA Economy Economic development 57% 53% 75% Recreation and Wellness Education and Enrichment Town parks 86% 84% 88% Recreation programs 79% 78% 75% Recreation centers 84% 89% 82% Lower Health services NA NA 88% NA NA NA Special events NA NA 67% NA NA NA Public libraries 85% 85% 87% Community Engagement Public information 76% 77% 74% Table 5: Participation General Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2014 rating compared to Comparison to benchmark 2011 Sense of community 81% 77% 75% Recommend F Mound 94% 94% 95% Remain in F Mound 90% 90% 90% Contacted F Mound employees 64% 54% 52% 4

6 Table 6: Participation by Facet Safety Mobility Natural Environment Built Environment Economy Recreation and Wellness Education and Enrichment Community Engagement Percent rating positively (e.g., always/sometimes, more than once a month, yes) 2014 rating Comparison to benchmark compared to 2011 Stocked supplies for an emergency NA NA 34% NA NA NA Did NOT report a crime NA NA 85% NA NA NA Was NOT the victim of a crime NA NA 94% NA NA NA Carpooled instead of driving alone NA NA 43% NA NA NA Walked or biked instead of driving NA NA 51% NA NA NA Conserved water NA NA 92% NA NA NA Made home more energy efficient NA NA 79% NA NA NA Recycled at home 90% 96% 96% Did NOT observe a code violation NA NA 60% NA NA NA NOT under housing cost stress NA NA 81% NA NA NA Purchased goods or services in F Mound NA NA 98% NA NA NA Economy will have positive impact on income NA NA 39% NA NA NA Work in F Mound NA NA 33% NA NA NA Lower Used F Mound recreation centers 45% 56% 57% Visited a Town park 86% 87% 82% Ate 5 portions of fruits and vegetables NA NA 86% NA NA NA Participated in moderate or vigorous physical activity NA NA 90% NA NA NA In very good to excellent health NA NA 76% NA NA NA Used F Mound public libraries 77% 70% 57% Lower Lower Attended a Town-sponsored event NA NA 37% NA NA NA Lower Campaigned for an issue, cause or candidate NA NA 17% NA NA NA Contacted F Mound elected officials NA NA 16% NA NA NA Volunteered NA NA 33% NA NA NA Lower Participated in a club NA NA 25% NA NA NA Talked to or visited with neighbors NA NA 96% NA NA NA Done a favor for a neighbor NA NA 87% NA NA NA Attended a local public meeting 27% 28% 21% Lower Watched a local public meeting 32% 32% 20% Lower Read or watched local news NA NA 90% NA NA NA Voted in local elections NA NA 85% NA NA NA Lower 5