Conducting Aging Well Resident Surveys
|
|
- Norman Foster
- 8 years ago
- Views:
Transcription
1 Conducting Aging Well Resident Surveys a g i n g we l l in c o m m u n i t i e s: a t o o l k i t f o r p l a n n i n g, e n g age m e n t & a c t i o n A survey provides detailed quantitative information about what boomers need and want from the community. This information can, in turn, serve as a key guidepost for future policy and planning efforts. A Center of the Public Health Institute
2 Introduction Developing and conducting a resident survey is an important action for communities working toward determining and meeting the needs of their older adult population, both now and in the future. What is a Resident Survey? A survey uses a questionnaire format to obtain quantitative information from a specific population, or group of people. Survey questions are closed-ended and measurable. Survey results are typically expressed in numbers or percentages. Unlike a focus group or public forum, an aging well resident survey will not produce in-depth, qualitative information about how residents feel about particular issues, nor will it allow residents to voice opinions and thoughts on broad topics and issues. A survey will, however, provide detailed information about what older adults need and/or want from the community. Communities may conduct a survey prior to holding a public forum or focus group. Or communities may convene a public forum and then decide to conduct a resident survey based on community-wide feedback. Or a resident survey may be the first step a community takes, providing a core foundation on which to build a larger planning and community development process. Before you conduct an aging well resident survey, we strongly recommend that you review Community Planning for Aging Well: An Overview. It discusses key foundational elements of a successful aging well planning process, including: Understanding how planning for aging well in the community is different from other planning efforts Deciding what role local government should play Forming a broad-based, representative planning committee Choosing language that will attract boomers and engage them in your effort Developing cultural competence Gathering data from your community Reporting and using your results Advantages of resident surveys As with other activities related to preparing for aging communities, a survey encourages residents to think about what their lives will be like and what they may need in the years ahead. The survey is prospective it does not look backward or assess current needs. Asking residents to think about their own aging can be challenging, because people are often reluctant to discuss growing old and tend to avoid thinking about the declining health or loss of independence that may accompany old age. By offering structured, constructive ways for older residents and the larger community to consider and plan for healthy aging, local governments can fill an important role. A survey helps local governments: Determine their aging readiness at a time when increasing numbers of boomers are expected to remain in their communities as they grow older Understand residents expectations about the role local government should play in providing age-friendly or livable community services and policies, particularly in the areas of housing, transportation, and land use Identify areas where administrators may need to allocate resources or focus planning efforts Inform the general planning process and updates to elements of the general plan Educate residents about planning ahead and aging in the community (in their own homes, if desired) Foster greater civic engagement and community involvement among older residents Move the aging well planning process forward with key community input 1 1
3 Create a collaborative process rather than an effort owned and directed by local government. According to a comprehensive survey guide from the International City/ County Management Association (ICMA), More than three-fourths (78%) of managers reported using citizen surveys to guide policy decisions, nearly two-thirds (64%) to set strategic goals, more than half (65%) to evaluate programs or policies, and nearly half (44%) to allocate resources. 1 Caveats about resident surveys The effectiveness of a survey depends on its design and the types of questions it asks. Surveys assess what participants say, but cannot determine how they will act. Survey results should not be generalized to the target population (older adults) if the survey did not reach a representative sample of that population, or if there was a high non-response rate among potential respondents. Before the Survey For your survey to be successful, you must have a clear sense of what you want your survey to accomplish. Accordingly, we recommend that you first form a planning committee (see Community Planning for Aging Well: An Overview ). The planning committee should establish the overall goals for the research effort, along with specific goals for the survey. The committee can then pass on these goals to local government and other stakeholders. You can then work with the planning committee, local government officials, resident commissions, and, if possible, a professional survey consulting agency to determine what information you want to get from the survey. Planning committee members can also serve as ambassadors for local government. Using the resident survey process as a rallying point, they can promote the importance of civic engagement and volunteerism, and call attention to important community development and land use issues. The survey process may also be used to connect with residents who are interested in becoming common more active survey in community terms & affairs. definitions Older residents offer rich experience and skills Sample: The subgroup of a target population. It identifies who honed over a lifetime these assets can be invaluable and to a how community many people and should are being put surveyed (e.g., 10% of city to good use. residents between the ages of 45 and 60). Residents Representatives Technique: The method for of neighborhood associations, senior housing complex- conducting the survey (e.g., paper, web-based form, telephone, or in-person interview). es, and independent/assisted living The The Respondent: The individual who is providing responses to your survey (e.g., a person in the sample group who completes and returns the survey). Field dates: The time period during which the survey is conducted (e.g., dates of distribution and return). Data collection: The process used to gather specific information about the target population (e.g., paper survey mailed to residents asking questions about specific topics). Open-ended question: A type of survey question that allows people completing the survey to answer in their own words. (e.g., What types of volunteer activities do you enjoy? Please write your response below. ) Closed-ended question: A type of survey question that requires the person completing the survey to choose from a limited number of predetermined responses (e.g., multiple choice, categorical, scale, or numerical). Gap analysis: A method for designing survey questions that determines the difference between importance and performance scores for specific services (e.g., one question asks how important a service is to the resident, and another question asks how well the city performs that same service). For more survey terms and definitions, see the SuperSurvey Knowledge Base Online Survey Glossary. 2 2
4 The survey process may also be used to connect with residents who are interested in becoming more active in community affairs. Older residents offer rich experience and skills honed over a lifetime these assets can be invaluable to a community and should be put to good use. Survey topics to consider Demographics Age Gender Ethnic or cultural background Employment status Income Housing options Type of housing Homeowner or renter Monthly housing expenses Condition of housing Housing repair or modification needs Mobility and transportation Usual mode of transportation Use of public transportation Use of other types of transportation Use of assistive devices Mobility limitations Planning issues Mixed land use Zoning Livable community considerations Involvement in civic affairs Interest in volunteer opportunities Performing arts and recreation Neighborhood safety Satisfaction with existing neighborhood as a place to live Access to health care services Social engagement Participation in clubs or other recreational activities Contact with family, friends, and neighbors Health/social services Frequency of seeking medical care History of falls Use of medications History of emergency room visits Access to and use of various community-based social services Resident characteristics Plans regarding future residency in the city Level of formal education Language preference Residence location or neighborhood Length of residency in the community Living arrangements Proximity to adult children or other relatives What types of questions should you ask, and how do you develop them? The purpose of your survey drives the types of questions that should be included in it. Make sure questions match your research interests. Developing survey questions that elicit useful, valid data can be complicated. You may need to word questions in specific ways, and provide appropriate response mechanisms (for example, in one instance, it might be best if respondents provided their answers on a continuum from I strongly agree to I strongly disagree, while in another instance, yes/no may be best). You may need to ask the same question more than once, but phrased in different ways, to make sure you re getting at a respondent s real feelings about an issue. Be sure your questions ask respondents to consider what they will want and need in the future rather than what they want and need now. For example, the questions below both yield information about how respondents use various modes of mobility/transportation. The first question asks about what they do now, and the second question asks them to project their needs into the future. How often do you currently use the following modes of transportation to get around the city? In years, how often do you think you would use the following modes of mobility/transportation to get around the city, if available? Answers to both questions would include a list of possible options for respondents to choose from, such as personal vehicle, walking, bus, and light rail. Respondents would be asked to choose as many options as apply to their particular situation. 3
5 The Center for Civic Partnerships supported multiple pilot tests of a resident survey, and then consulted with experts from Scantron to develop a set of questions that will result in consistent survey responses and valid data. For more information on the resident survey question set, please contact the Center at (916) or ccp civicpartnerships.org. You may also wish to consider retaining a consultant or company with experience designing and delivering successful surveys. survey services & expertise Private companies offer an array of survey services, including all aspects of survey administration, collection, and analysis. The National Citizen Survey, created by the National Research Center and the International City/County Management Association (ICMA), is a uniform tool that helps local governments assess whether residents are satisfied with services and amenities. Qualtrics.com offers a Research Suite that supports survey design, distribution, panel management, reporting, and analysis, plus advanced survey design and advanced data management. Scantron.com provides scannable paper surveys, web surveys, auto-host web surveys, surveys, and responder surveys administered on wireless handheld devices. Web-based survey applications, such as SurveyMonkey and Zoomerang, provide easy-to-use methods for conducting resident surveys online. w h o ar e th e r e s e a r c h c o m p a n i e s? More than 2,000 research companies operate in the United States today. There is usually at least one company in every major town or city. Most companies are fairly small. They generally fall into one of two categories: Data collection or interviewing services. Their principal job is to interview people. Full-service research companies. They design the questionnaire to be used, tabulate the answers, analyze what the tabulations mean, and report results to the study sponsor. Some full-service research companies also do interviewing, but many engage the services of data collection companies for some of their projects. Colleges and universities frequently design and conduct surveys for various groups. Source: Surveys and You 2 4
6 A survey cannot predict the future, but it can provide a baseline of community-level feedback that serves as a key guidepost for future policy and planning efforts. Conducting a Resident Survey A structured and systematic surveying process yields more valid data and more reliable results. It s important to survey as many people as possible larger sample sizes are more likely to produce results representative of the overall population and result in less error. Resident surveys are usually conducted using one of the following methods: Web-based form Written hard-copy document ( paper ) Face-to-face interview Telephone interview Web-based form Strengths Relatively inexpensive to administer Easy to edit and revise to accommodate information needs Easier to sort through data and analyze results Higher response rates; faster response time Weaknesses Limited to Internet users Easy to ignore or delete from box Difficult to guarantee confidentiality Survey participants may require additional orientation or instructions Incompatible computer platforms may cause problems Each method has strengths and weaknesses. If you need help deciding which method is best for your purposes, you may wish to engage an experienced survey consultant or company. 5
7 Paper Strengths Confidential Inexpensive, due to self-administration Standardized Low interviewer bias Weaknesses Greater expense related to printing and postage Easy to ignore as part of junk mail Cannot observe attitudinal behavior Face-to-face and telephone interviews (oral surveys) Strengths Ability to provide more information to respondent if needed More control over the response rate (e.g., interview until desired sample number is reached) Personal contact Flexibility to react to participant s individual situation Ability to probe for more information Can observe attitudinal behavior Weaknesses Costly to administer (e.g., payroll costs, interviewer training) Time intensive Greater possibility for interviewer bias To provide greater access to the survey, you may want to use more than one method. For example, you may decide to conduct both a paper survey and an online survey posted on your city s web site. The paper survey (distributed by mail) can promote the availability of the online version for those who have access to the Internet and are more comfortable using a web-based tool. Use culturally competent strategies to develop your survey. Include members of all your community s diverse groups (racial, ethnic, cultural, linguistic, socioeconomic, etc.) in your survey development process. That way, members of these groups will be able to participate in your aging well planning process. (For more, see Developing Cultural Competence More than Just Translation in Community Planning for Aging Well: An Overview. ) Mailing lists that provide addresses for specific target populations are available for purchase. For example, if a local government decides to conduct a paper survey among all residents ages 45 64, it could purchase a list with the names and addresses of those residents from a marketing company. A cover letter from the mayor or city/county manager should accompany the survey. The cover letter should describe local government s interest in planning ahead for a healthier community for older residents, briefly describe the process, and thank residents in advance for completing the survey. Like the survey, the cover letter should be translated according to the language needs of the community. If you are conducting a telephone survey, send a similar letter in advance, and include the date(s) and time(s) when the survey will be conducted. You may want to include the frequently asked questions (FAQs) below in your cover letter. You can also use these questions to inform city staff and the community at large about the purpose of the survey (for example, the FAQs could be part of a public service announcement or brief newsletter update). Aging Well Resident Survey Frequently Asked Questions (FAQs) 1. What is the survey about? It measures what residents think they might want or need in the next 10 to 15 years, in order to age in place. 2. Why is this survey important? The survey will provide critical information for local government officials to use as part of city planning and community development efforts. 3. What types of questions does this survey ask? The survey asks questions about your opinions on transportation, housing, and local government planning. For example, the survey might ask a question like, How often do you ride the bus? or Do you plan to live in your current home when you retire? 2 6
8 4. How do I answer the questions? Survey questions are easy to answer there will be yes/no questions, multiple-choice questions, and questions with rating scales. We are interested in your honest thoughts and opinions. There are no right or wrong answers. 5. How long does it take to complete the survey? You should be able to complete the survey in 20 minutes. After the Survey Once participants have returned their surveys, it s time to organize and analyze data, and identify key findings. We recommend retaining a company to provide these services. This will take the burden off local government staff or community volunteers. Next, collate survey results into a report. Share the report with the planning committee, local government officials, and the community. (See Community Planning for Aging Well: An Overview for a complete discussion on when and how to report results to the community.) Survey results can build on the momentum your aging well planning effort has generated, or even create momentum if you re at the beginning of the process. To keep the community energized and engaged in your process, provide updates as the planning committee and local government make decisions using information from the survey, and as they complete action steps and accomplish goals. Keep in mind that surveying residents is only one element in a continual process of creating more livable neighborhoods for aging community members. Ideally, local governments will combine the survey with a public forum and/or focus groups so that residents can share their unique opinions and ideas in the appropriate settings. Together, these activities will inform thoughtful and productive community-based planning for aging well that continues on into the future. using the survey as a starting point for planning The City of Selma, located in Fresno County, California, conducted a Future Needs Assessment before organizing focus groups among residents. Survey responses gave city leadership a priority list of issues and topics of interest to aging residents. This list helped frame discussions during the community focus groups. In turn, survey participants and other members of the community saw tangible evidence that the city not only heard survey responses, but was also using them to inform the focus groups. This helped engage the community in both the focus groups and the overall planning process. 7
9 r e s o u r c e s AdvantAge Initiative Survey Center for Home Care and Policy Research The AdvantAge Initiative promotes a strategy of using consumer-derived data to inform community planning and action for the older population (ages 65 and older). This survey was specifically designed to learn about this population s experiences in and perceptions of their communities. (Available at Blueprint for Action: Developing a Livable Community for All Ages National Association of Area Agencies on Aging (n4a) The percentage of the population ages 65 and over will grow dramatically in the next 25 years, requiring significant adjustments from every community and age group. This guide provides community leaders with the tools necessary to create livable communities for people of all ages while accommodating these changes. In addition to presenting relevant community experience in solving challenges related to aging, the guide offers tools, resources, and best practices, plus a topic-specific list of studies, articles, and leading organizations. (Available at Conducting Surveys Colorado State University, Fort Collins, Campus Writing Center This resource provides guidelines on how to conduct a research survey, from survey basics and defining the survey s purpose to advice on what kinds of questions to ask and how to analyze and summarize the results. (Available at researchsources/fieldresearch/surveys.cfm.) Guide to Elder-friendly Community Building Cuyahoga County Planning Commission & the Cleveland Foundation This guide is intended to provide a framework for collaboration, analysis, and ultimately, consensus, about shaping a community that both values its elders at the same time that it meets the needs of all members of the community. (Available at documents/pdf/elderfriendly.pdf.) The National Citizen Survey This survey tool was developed by the National Research Center (NRC) in partnership with the International City/County Management Association (ICMA) as a uniform means for widely diverging U.S. communities to assess the satisfaction of residents with community and government services. (Available at Online Survey Glossary SuperSurvey This helpful glossary defines common terms related to surveys and questionnaires. The SuperSurvey site also offers tutorials on survey audience, survey design, and other topics. (Available at Qualtrics.com Qualtrics provides online survey software, support tools, and information resources for both academic and corporate research needs. (Available at Scantron Scantron provides a wide range of software products and services to support the research and diagnostic needs of a variety of industries, from elementary and higher education to financial and health care. (Available at 2 3
10 What Is a Survey? American Statistical Association This booklet provides essential information about foundational concepts and elements involved in surveys. The series was written specifically for those who participate in surveys or rely on the interpretation of survey results. (Available at r e f e r e n ce s Colorado State University, Fort Collins. Writing Guides: Conducting Field Research. Conducting Surveys fieldresearch/surveys.cfm (accessed July 7, 2009). Council of American Survey Research Organizations (CASRO). Surveys and You. Survey Research: What is it... Who does it... How does it involve you... How does it help you...? Port Jefferson, NY: Council of American Survey Research Organizations, (accessed November 4, 2009). Diamond, Shari Seidman. Reference Guide on Survey Research. In Reference Manual on Scientific Evidence. 2nd ed. Washington, DC: Federal Judicial Center, 2000, public/pdf.nsf/lookup/8.sur_res.pdf/$file/8.sur_res.pdf (accessed October 22, 2009). Miller, Thomas I., Michelle Miller Kobayashi, and Shannon Elissa Hayden. Citizen Surveys for Local Government: A Comprehensive Guide to Making Them Matter. 3rd ed. Washington, DC: International City/County Management Association, ICMA Press, 2009, org/citizen_surveys_for_local_gove_p1916c29.cfm. Naturally Occurring Retirement Communities (NORC). Conducting Surveys Guide. New York, NY: NORC Blueprint, United Hospital Fund, toolbox/conducting_surveys/ (accessed September 28, 2009). f o r m o r e i n f o r m at i o n This guide is part of Aging Well in Communities: A Toolkit for Planning, Engagement & Action. This toolkit also includes a community planning overview; guides for resident surveys and public forums; case studies; and a list of aging-related resources. For the complete toolkit, visit Public Health Institute 2010 Center for Civic Partnerships 1851 Heritage Lane, Suite 250 Sacramento, CA Tel: (916) Fax: (916) Web site: ccp civicpartnerships.org 9
Evaluation: Designs and Approaches
Evaluation: Designs and Approaches Publication Year: 2004 The choice of a design for an outcome evaluation is often influenced by the need to compromise between cost and certainty. Generally, the more
More informationUsing Surveys for Data Collection in Continuous Improvement
Innovation Insight Series Number 14 http://www.psu.edu/president/pia/innovation/ Across the University many people use data in assessment and decision-making. Data-based decision-making, an essential element
More informationData Collection Strategies 1. Bonus Table 1 Strengths and Weaknesses of Tests
Data Collection Strategies 1 Bonus Table 1 Strengths and Weaknesses of Tests Strengths of tests (especially standardized tests) Can provide measures of many characteristics of people. Often standardized
More information2. Choose the location and format for focus groups or interviews
Steps for Conducting Focus Groups or Individual In-depth Interviews 1. Plan the study Plan your study with the input of your strategy team, stakeholders, and research experts so that collaboratively you
More informationEXECUTIVE BEHAVIORAL INTERVIEW GUIDE
EXECUTIVE BEHAVIORAL INTERVIEW GUIDE INTERVIEW GUIDE INSTRUCTIONS: This Interview Guide is intended to help hiring executives conduct behavioral interviews for executive classifications covered by the
More informationClient Satisfaction Quality Improvement Tool and Sample Surveys
Client Satisfaction Quality Improvement Tool and Sample Surveys August 2011 Prepared For California Department of Public Health, Office of Family Planning Family PACT Technical Assistance and Training
More informationREADY KIDS DENVER Ready Kids, Ready Families, Ready Communities Initiative A Proposal for Educational Achievement and Workforce Excellence
READY KIDS DENVER Ready Kids, Ready Families, Ready Communities Initiative A Proposal for Educational Achievement and Workforce Excellence With elections in May for a new Mayor and all thirteen City Council
More informationA Human Resource Capacity Tool for First Nations // planning for treaty
A Human Resource Capacity Tool for First Nations // planning for treaty table of contents Introduction //...3 Tools //... 9 HR Planning Timeline... 9 Stage 1 Where are we now?...11 Stage 2 Where do we
More informationEVALUATION METHODS TIP SHEET
EVALUATION METHODS TIP SHEET QUANTITATIVE METHODS: Quantitative data collection methods consist of counts or frequencies, rates or percentages, or other statistics that document the actual existence or
More informationIF THEN SURVEY RESULTS
IF THEN SURVEY RESULTS BUILDING TOWARDS A REGIONAL VISION Survey Summary April 2013 BACKGROUND In the spring of 2011, the Piedmont Triad undertook an ambitious, 3-year planning effort designed to strengthen
More informationSurvey research. Contents. Chaiwoo Lee. Key characteristics of survey research Designing your questionnaire
Survey research Chaiwoo Lee Postdoctoral Associate MIT AgeLab chaiwoo@mit.edu agelab.mit.edu Contents Key characteristics of survey research Designing your questionnaire Writing the questions Putting them
More informationStakeholder Engagement Working Group
Stakeholder Engagement Working Group Stakeholder Engagement: Planning and Budget Resource December 2015 Purpose: This resource was developed as part of the Society of Practitioners of Health Impact Assessment
More informationSTUDENT EMPLOYMENT ASSOCIATED STUDENTS, CSUF, INC. Student Involvement Outcomes reflective assessment High impact practices
ASSOCIATED STUDENTS, CSUF, INC. Committed TO ON-CAMPUS ENGAGEMENT SUPPORTING STUDENT SUCCESS UNIFYING THE STUDENT VOICE FOSTERING TITAN PRIDE STUDENT EMPLOYMENT Student Involvement Outcomes reflective
More informationData Collection Tools For Evaluation
Written Surveys Written surveys are questionnaires that are mailed, faxed, or dropped-off at a residence and returned via mail. Surveys of this type may also be handed-out to respondents, who complete
More informationYear 2 Evaluation of the Connecticut Clean Energy Climate Solutions Project
Year 2 Evaluation of the Connecticut Clean Energy Climate Solutions Project Submitted to Clean Air-Cool Planet Prepared by Rucha Londhe, Ph.D. Irene F. Goodman, Ed.D. Margaret Tiedemann, B.A. October 2008
More informationGunnison County, CO Community Livability Report
Gunnison County, CO Community Livability Report 2015 2955 Valmont Road Suite 300 777 North Capitol Street NE Suite 500 Boulder, Colorado 80301 Washington, DC 20002 n-r-c.com 303-444-7863 icma.org 800-745-8780
More informationA g i n g I n P l a c e
The BIG Picture Citizen Academy 4 A g i n g I n P l a c e 18 February 2015 T O D A Y Welcome Mayor Tommy Battle The Big Picture Dennis Madsen, AICP - Planning Aging In Place Whit Blanton, FAICP Renaissance
More informationSurveys. Methods for Evaluating Advising Program/U.C. Berkeley 1
Surveys Methods for Evaluating Advising Program/U.C. Berkeley 1 The purpose of surveys in an Advising Program evaluation is to gain insight into respondents attitudes and perceptions about advising services
More informationINFORMATIONAL KIT Spring 2016 STAR Community Leadership Program
INFORMATIONAL KIT Spring 2016 STAR Community Leadership Program GET STARTED on the path to sustainability today! STAR Communities invites you to apply for the Spring 2016 Leadership STAR Community Program.
More informationToolkit for the OSEP TA & D Network on How to Evaluate Dissemination A Component of the Dissemination Initiative
Toolkit for the OSEP TA & D Network on How to Evaluate Dissemination A Component of the Dissemination Initiative Richard Sawyer, PhD National Dissemination Center for Children with Disabilities Contents
More informationRobert Wood Johnson Foundation Consumer Voices for Coverage Evaluation
Consumer Voices for Coverage: Advocacy Evaluation Toolkit Robert Wood Johnson Foundation Consumer Voices for Coverage Evaluation Prepared by: Debra A. Strong Todd Honeycutt Judith Wooldridge Mathematica
More informationChapter 5. Administrative Structure for Implementation
Chapter 5. Administrative Structure for Implementation After the Steering Committee has developed an implementation plan, administrative structures will need to be created to carry out the planned activities,
More informationIPCE Institute for Policy and Civic Engagement http://www.uic.edu/cuppa/ipce/
IPCE Institute for Policy and Civic Engagement http://www.uic.edu/cuppa/ipce/ TRANSPARENCY, CIVIC ENGAGEMENT, AND TECHNOLOGY USE IN LOCAL GOVERNMENT AGENCIES: FINDINGS FROM A NATIONAL SURVEY April 2011
More informationStrategic Communications Audits
Strategic Communications Audits Prepared for the Communications Consortium Media Center Julia Coffman October 2004 Nonprofit organizations are now continuously being challenged to be more strategic in
More informationHow to achieve a successful 360-Degree Appraisal
How to achieve a successful 360-Degree Appraisal Valerie Heritage Specialists in Employee Engagement Solutions incorporating 360 degree feedback http://www.communicationchallenge.co.uk How to achieve a
More informationCapstone Suggestions for Survey Development for Research Purposes
Capstone Suggestions for Survey Development for Research Purposes 1. Begin by listing the questions you would like to answer with the survey. These questions will be relatively broad and should be based
More informationSchools Uniting Neighborhoods: Community Schools Anchoring Local Change
Schools Uniting Neighborhoods: Community Schools Anchoring Local Change By Diana Hall, Multnomah County Across the United States, communities are thinking differently about the challenges they face to
More informationKey outcome data analyses
Key outcome data analyses Outcome information describes changes and levels of performance for individuals, families, groups, organizations, and communities. These changes may relate to changes in knowledge,
More informationTechniques to share information
THE IAP2 PUBLIC PARTICIPATION TOOLBOX Techniques to share PRINTED PUBLIC INFORMATION MATERIALS Fact Sheets Newsletters Brochures Issue Papers KISS! - Keep It Short and Simple Make it visually interesting
More informationResource List: Sustainable Planning for Aging in Place
Resource List: Sustainable Planning for Aging in Place As the wave of baby boomers across America begin to retire, many communities are struggling with how to plan for these dramatically changing demographics.
More informationHow to do a Comprehensive Plan Part 1-1. Purdue Land Use Team Christine E. Nolan, Chair
How to do a Comprehensive Plan Part 1-1 June 16 th, 2005 A Presentation by Purdue Land Use Team Christine E. Nolan, Chair Source: APA Why Plan? In today s world of fast-paced change, footloose companies,
More informationMEMBERSHIP ASSESSMENT TOOLS
MEMBERSHIP ASSESSMENT TOOLS TAKE ACTION: www.rotary.org ABOUT THIS GUIDE Whether your club is strong or struggling, taking the time to evaluate what you re doing is a worthwhile endeavor. In the business
More informationStrategic Guide to creating a World Class Customer Advisory Board Program
Strategic Guide to creating a World Class Customer Advisory Board Program This paper is authored from CustomerAdvisoryBoard.org industry association research including the CAB Manager Industry Surveys,
More information1 Past AOL reports and reviews are available at http://www.kennesaw.edu/cetl/aol/reports.html
1 ASSURANCE OF LEARNING REPORT DEGREE PROGRAM: Master of Science in Information Systems (MSIS) REPORT AUTHOR(S): Amy B. Woszczynski, PhD SUBMISSION DATE: January 29, 2010 1. Following up on the previously
More informationSafe and Healthy Minnesota Students Planning and Evaluation Toolkit
Safe and Healthy Minnesota Students Planning and Evaluation Toolkit AUGUST 2008 Safe and Healthy Minnesota Students Planning and Evaluation Toolkit Tips, techniques, and resources for planning and evaluating
More informationMultiple Subjects Program Assessment Plan Spring 2001
California State University, Sacramento College of Education Multiple Subjects Program Assessment Plan Spring 2001 Contents Multiple Subject Program Group Mission Statement Expected Learning Outcomes (CSTP)
More information3. Data Collection and Analysis Guide: Deciding What Data To Collect
3. Data Collection and Analysis Guide: Deciding What Data To Collect 3.1 Finding and using data 3.2 Data collection techniques 3.3 Beginning the data collection process 3.4 Analyzing and interpreting the
More informationThe National Citizen Survey
C I TY O F SUMMIT, NJ 2012 2955 Valmont Road, Suite 300 777 North Capitol Street NE, Suite 500 Boulder, CO 80301 Washington, DC 20002 www.n-r-c.com 303-444-7863 www.icma.org 202-289-ICMA Contents Survey
More informationPERFORMANCE MANAGEMENT ROADMAP
PERFORMANCE MANAGEMENT ROADMAP Building a high-performance culture PERFORMANCE MANAGEMENT ROADMAP a The Partnership for Public Service is a nonpartisan, nonprofit organization that works to revitalize
More informationCOA Community Analysis and Proposed Initiatives 2013
Housing and Transportation Options Community Strengths: The county has taken important steps to increase accessible and affordable housing and transportation options. The county s growth strategy promotes
More informationMPA Program Assessment Report Summer 2015
MPA Program Assessment Report Summer 2015 Introduction: This was the second full year for doing learning outcomes assessment based on the 2009 NASPAA accreditation standards and conducting our exit interviews
More informationContra Costa County. Comprehensive Communications Plan
Contra Costa County Office of Education Comprehensive Communications Plan Joseph A. Ovick, Ed.D. Contra Costa County Superintendent of Schools Contra Costa County Board of Education Area 1 Pamela M. Mirabella
More informationsurvey Design & Delivery S o c i a l S c i e n c e T o o l s f o r C o a s t a l P r o g r a m s I n t r o d u c t i o n t o
S o c i a l S c i e n c e T o o l s f o r C o a s t a l P r o g r a m s survey I n t r o d u c t i o n t o Design & Delivery Social Science Tools for Coastal Programs Introduction to Survey Design and
More informationHE STEM Staff Culture Survey Guidance
HE STEM Staff Culture Survey Guidance 1 1. Introduction The steps that lead to gender equality within organisations are also those that promote good employment practice and an inclusive environment for
More informationManual on Training Needs Assessment
Project on Improvement of Local Administration in Cambodia What is Training Needs Assessment? Five Steps of Training Needs Assessment Step 1: Identify Problem and Needs Step 2: Determine Design of Needs
More informationGuide to Administering Surveys and Generalizing Survey Results
AdvancED Surveys. Copyright 2012 AdvancED Guide to Administering Surveys and Generalizing Survey Results Questions 888.413.3669 contactus@advanc-ed.org Table of Contents AdvancED Stakeholder Surveys. 2
More informationGender Equality: Student Culture Survey Guidance for Departments
Gender Equality: Student Culture Survey Guidance for Departments 1 1. Introduction The steps that lead to gender equality and wider diversity within organisations are also those that promote good practice
More informationMarketing Research Core Body Knowledge (MRCBOK ) Learning Objectives
Fulfilling the core market research educational needs of individuals and companies worldwide Presented through a unique partnership between How to Contact Us: Phone: +1-706-542-3537 or 1-800-811-6640 (USA
More informationHealthy, Active, & Vibrant Communities Initiative
Healthy, Active, & Vibrant Communities Initiative... working to make the healthy choice the easy choice Problem: Low-income communities in the St. Louis region face greater disparities than the rest of
More informationBE ACTIVE TOGETHER NEIGHBORHOOD HOUSE 2013 PROGRESS REPORT
BE ACTIVE TOGETHER NEIGHBORHOOD HOUSE 2013 PROGRESS REPORT PURPOSE AND APPROACH. Be Active Together (BAT) is a project to improve the health of the residents of the High Point and Greenbridge public housing
More informationMost CPA firms understand the importance of strategic
Accountability It s Just What the Doctor Ordered By August Aquila You may think that creating a culture of accountability in your firm is an impossible task. In reality, it may be one of the simplest things
More informationHow To Be A Health Care Provider
Program Competency & Learning Objectives Rubric (Student Version) Program Competency #1 Prepare Community Data for Public Health Analyses and Assessments - Student 1A1. Identifies the health status of
More informationLEVY COUNTY Community Health Improvement Plan Prepared by the Florida Department of Health in Levy County 2013 Update Originally prepared September
LEVY COUNTY Community Health Improvement Plan Prepared by the Florida Department of Health in Levy County 2013 Update Originally prepared September 2012 Table of Contents Executive Summary... 3 MAPP Process......
More informationThe OCS Handbook OA INC. Preparing to Use the Ownership Culture Survey
The OCS Handbook Preparing to Use the Ownership Culture Survey updated September, 2003 OA INC. Ownership Associates, Inc. 122 Mt. Auburn Street Harvard Square Cambridge, MA 02138 Tel: (617) 868-4600 Fax:
More informationCOMMUNITY ENGAGEMENT PLAN
COMMUNITY ENGAGEMENT PLAN APRIL 2013 to MARCH 2015 Background The Council is committed to working closely with the public as part of fulfilling its community engagement role. Community engagement includes
More informationResearch & Consultation Guidelines
Questionnaires Research & Consultation Guidelines Introduction A questionnaire is simply a tool for collecting and recording information about a particular issue of interest. It is mainly made up of a
More informationWashington s Online Public Input Program. Presentation to the Washington & California Transportation Commissions San Jose, Ca.
Washington s Online Public Input Program Presentation to the Washington & California Transportation Commissions San Jose, Ca. August 19, 2014 Public Input Program One of the missions of the Washington
More informationStakeholder Guide 2014 www.effectivehealthcare.ahrq.gov
Stakeholder Guide 2014 www.effectivehealthcare.ahrq.gov AHRQ Publication No. 14-EHC010-EF Replaces Publication No. 11-EHC069-EF February 2014 Effective Health Care Program Stakeholder Guide Contents Introduction...1
More informationProject: Connectivity and Engagement Thru Art-Public Art Program Development for Huntsville, Alabama
Applicant: Arts Council, Inc., Huntsville, AL Project: Connectivity and Engagement Thru Art-Public Art Program Development for Huntsville, Alabama Attachment 2 Project Narrative a) Project Budget The Arts
More informationConsumer Satisfaction with Vocational Rehabilitation Services. John F. Kosciulek, Ronald Vessell and David A. Rosenthal
Consumer Satisfaction with Vocational Rehabilitation Services John F. Kosciulek, Ronald Vessell and David A. Rosenthal *reprinted with permission: The Journal of Rehabilitation, April-June 1997 (v63 i2)
More informationLOUISVILLE S BLUEPRINT
PHASE ONE: MOVING LOUISVILLE TO ACTION ANTHONY D. SMITH GREG FISCHER Our Blueprint is dedicated to the late Dr. J. Blaine Hudson, who helped lead this work. Dr. Hudson committed his life to scholarship
More informationHow Students, Teachers, and Principals Benefit from Strong School Libraries The Indiana Study
AIME SUMMARY AND RESPONSE TO SURVEY RESULTS: How Students, Teachers & Principals Benefit from Strong School Libraries: The Indiana study How Students, Principals, and Teachers Benefit from Strong School
More informationSALEM AREA ONE COMMUNITY INITIATIVE
SALEM AREA ONE COMMUNITY INITIATIVE Mission Statement To develop a safe, respectful, all-inclusive community through education, advocacy, and coordinated actions that include an effective response to prejudice
More informationTHREE BOOKLET. COLLECTING AND ANALYZING EVALUATION DATA 2nd edition. Outreach Evaluation Resource Center
Planning and Evaluating Health Information Outreach Projects THREE BOOKLET COLLECTING AND ANALYZING EVALUATION DATA 2nd edition Outreach Evaluation Resource Center 2013 National Network of Libraries of
More informationConducting a Tenant Satisfaction Survey Key Issues
Conducting a Tenant Satisfaction Survey Key Issues Produced by PPCR Associates 2 Introduction I have set out below the major key issues which we would normally include in a tender for conducting a resident
More informationResults of the Jefferson County 2010-11 Employee Survey for Jefferson County Public Schools
1 Results of the Jefferson County 2010-11 Employee Survey for Jefferson County Public s Submitted By: 2 Table of Contents Table of Contents... 2 Executive Summary... 3 Results of the Jefferson County 2010-11
More informationPreparation for careers in substance abuse or mental health can begin as early as elementary school.
Preparation for careers in substance abuse or mental health can begin as early as elementary school. 128 Assessing Program Success 6 ASSESSING PROGRAM SUCCESS De nuestros errores aprendemos. [From our
More informationDetermines if the data you collect is practical for analysis. Reviews the appropriateness of your data collection methods.
Performing a Community Assessment 37 STEP 5: DETERMINE HOW TO UNDERSTAND THE INFORMATION (ANALYZE DATA) Now that you have collected data, what does it mean? Making sense of this information is arguably
More informationData Collection for Program Evaluation
Northwest Center for Public Health Practice Data Collection for Program Evaluation About the Print Version The print version of the course includes all the substantive content from each screen, except
More informationAN ILLUSTRATION OF COMPARATIVE QUANTITATIVE RESULTS USING ALTERNATIVE ANALYTICAL TECHNIQUES
CHAPTER 8. AN ILLUSTRATION OF COMPARATIVE QUANTITATIVE RESULTS USING ALTERNATIVE ANALYTICAL TECHNIQUES Based on TCRP B-11 Field Test Results CTA CHICAGO, ILLINOIS RED LINE SERVICE: 8A. CTA Red Line - Computation
More informationKeywords: time use, nonresponse
Response Analysis Survey: A Qualitative look at Response and Nonresponse in the American Time Use Survey Grace E. O Neill and Jessica R. Sincavage Bureau of Labor Statistics, 2 Massachusetts Ave, N.E.
More informationAligning Teacher Licensing Tests with Student Learning Standards in California
Aligning Teacher Licensing Tests with Student Learning Standards in California Sam W. Swofford We find ourselves in very challenging times in the field of teacher licensing. In these years of standards-based
More informationTIPSHEET IMPROVING RESPONSE SCALES
TIPSHEET IMPROVING RESPONSE SCALES As important as it is to have good question wording in a survey, it is equally important to have well constructed and reliable question response options. Researchers
More informationAtlanta Regional Commission s Lifelong Communities Initiative: Creating Communities for All Ages and Abilities
Atlanta Regional Commission s Lifelong Communities Initiative: Creating Communities for All Ages and Abilities Laura Keyes, MS, AICP and Cathie Berger, LMSW The Atlanta region is experiencing a monumental
More informationCore Competencies for Public Health Professionals: Tier 2
Core Competencies for Public Health Professionals: Analytical/Assessment Skills (Mid Tier) 2 1B1. Describes factors impacting the health of a community (e.g., equity, income, education, environment) [formerly
More informationResults: Statewide Stakeholder Consultation on Draft Early Childhood Standards and Indicators
Results: Statewide Stakeholder Consultation on Draft Early Childhood Standards and Indicators Prepared for Minnesota Department of Education and the Minnesota Department of Human Services February 2011
More informationHow To Write A Customer Profile Sheet
How to understand your customers needs and expectations. This information sheet will help you to A) improve the way you collect information from and about your customers. B) use the information to plan
More informationBest Practices for Meaningful Consumer Input in New Health Care Delivery Models
Best Practices for Meaningful Consumer Input in New Health Care Delivery Models Background Consumer engagement is important for the success of all models of health care delivery. Ensuring the presence
More informationStrategic Planning Toolkit
Strategic Planning Toolkit TABLE OF CONTENTS INTRODUCTION...1 The Purpose... 1 How to Use the Toolkit... 2 What is Strategic Planning?... 2 What Can Strategic Planning Do For Your Organization?... 3 DESIGNING
More informationMeasuring member satisfaction
Measuring member satisfaction Objective: To gather information to help the club better serve its members the club can better serve its members. Purpose: To clarify what members expect from Kiwanis service
More informationA closer look at reverse mortgage advertisements and consumer risks
June 2015 A closer look at reverse mortgage advertisements and consumer risks Office for Older Americans Table of contents Table of contents... 2 1. Introduction... 3 1.1 Background on reverse mortgages...
More informationFINDINGS OF THE CALIFORNIA SENATE BASELINE SURVEY
FINDINGS OF THE CALIFORNIA SENATE BASELINE SURVEY Jerald G. Schutte Professor, Department of Sociology Director, Center for Survey Research California State University, Northridge Faculty Fellows Program
More informationRunning surveys and consultations
Running surveys and consultations Susannah Wintersgill, Public Affairs Annette Cunningham & Rob Markham, Estates Tuesday 9 June 2015 Contents Five key stages of planning a survey Questionnaire design:
More informationBiennial Transportation Survey (AY) Of Madison, Wisconsin
2014 BIENNIAL TRANSPORTATION SURVEY REPORT January 15, 2015 Cover image: The Lake Mendota shoreline is pictured in an aerial view of the University of Wisconsin-Madison campus looking toward the downtown
More informationCommunications/publications Volunteer opportunities Events Awards PREAMBLE
PREAMBLE Dean Kate VandenBosch charged our committee to offer recommendations related to alumni engagement over the next decade. She asked us to consider alumni interests and the needs of CALS students
More informationPAINTER EXECUTIVE SEARCH
PAINTER EXECUTIVE SEARCH Position Description Painter Executive Search is supporting the in a search for an experienced to lead a broad regional coalition of Bay Area land conservation agencies and organizations
More informationWashington State Transportation Commission Ferry Customer Survey
Opinion Research Northwest Washington State Transportation Commission Ferry Customer Survey Statement of Study Purpose / Outcomes / Objectives, Qualitative Research Plan, and Overall Schedule October 30,
More informationExecutive Summary and Action Plan July 2008
Campus Alberta Quality Council Three-Year Review Executive Summary and Action Plan July 2008 Executive Summary As part of a three-year review of its operations, the Campus Alberta Quality Council surveyed
More informationDenver Thrives. When Our Youth Succeed. Afterschool is making a difference in the lives of Denver s youth
Denver Thrives When Our Youth Succeed Afterschool is making a difference in the lives of Denver s youth Who We Are We are a diverse collaborative of stakeholders including the City and County of Denver,
More informationGuidelines for Carrying out a Survey
Guidelines for Carrying out a Survey Voluntary and Community Sector Organisations are very aware of the need to get feedback from all of the stakeholders that it is involved with, including volunteers,
More informationFuqua Weekend Executive MBA Marketing A 1
Duke University: The Fuqua School of Business Fuqua Weekend Executive MBA Marketing A 1 Rev. January 2, 2008 The Situation Dan Nagy studied the 2003 enrollment figures for Duke s Weekend MBA program. The
More informationTHE RISE OF THE SMARTPHONE. How to leverage the emergence of mobile in data collection Tips for mobile friendly survey creation BY RICK PENWARDEN
THE RISE OF THE SMARTPHONE How to leverage the emergence of mobile in data collection Tips for mobile friendly survey creation BY RICK PENWARDEN A FLUIDSURVEYS WHITEPAPER THE HOTTEST TOPIC IN THE CURRENT
More informationBusiness leaders have long recognized that attracting and
SHRM Foundation Executive Briefing Developing an Employee Engagement Strategy Sponsored by SurveyMonkey Business leaders have long recognized that attracting and retaining top talent is critical for organizational
More informationHome and Community Based Services Report Card
Home and Community Based Services Report Card For more information contact: P.O. Box 64976 St. Paul, MN 55164-0976 651-431-2500 This information is available in accessible formats to individuals with disabilities
More informationBroome County Shared Services Summit. Final Report
Broome County Shared Services Summit Final Report Conveners: Barbara Fiala, Broome County Executive Richard Bucci, Binghamton Mayor Prepared by: Thomas Sinclair, Director Masters in Public Administration
More informationImplementation Strategy
Implementation Strategy 6 The following implementation strategy defines strategic points of intervention for complete streets programming, including visioning, goal-setting, local agency plans, coordination
More informationNational Public Health Performance Standards Program. Local Public Health System Performance Standards
National Public Health Performance Standards Program Local Public Health System Performance Standards Foreword The purpose of the National Public Health Performance Standards Program (NPHPSP) is to provide
More informationHow to Use Baseline Self-Service Survey Builder: An Introduction
How to Use Baseline Self-Service Survey Builder: An Introduction Gary Ratcliff, AVC - Student Life Marlene Lowe, Assessment Coordinator University of California, San Diego September 7, 2012 Learning Outcomes
More informationHow to Measure the Performance of Your Outreach Programs
How to Measure the Performance of Your Outreach Programs April 2006 About DeHavilland Associates DeHavilland Associates is a consulting and communications firm that helps its corporate, nonprofit, and
More informationHow do we know what we know?
Research Methods Family in the News Can you identify some main debates (controversies) for your topic? Do you think the authors positions in these debates (i.e., their values) affect their presentation
More information