Service Quality Monitoring in Nicaragua
|
|
|
- Linda Farmer
- 3 years ago
- Views:
Transcription
1 Tuesday July 15, 1:3 p.m. Service Quality Monitoring in Nicaragua Mr. Mario Fava, Service Quality Director, INE. 1
2 Introduction Service Quality is based on Law 272, its regulations, and Electrical Service Rulemaking 2
3 Aspects Monitored by Electrical Service Quality Supply Quality Supply continuity Voltage quality Commercial Service Customer Service New Service Contracting Billing Problems Reading Estimates Complaint Resolution 3
4 Global indexes monitored for continuity Number of Interruptions Interruption Duration Based on the above, single continuity indexes can be computed, the most usual being: Number of interruptions (outages / period) Average interruption duration (hours / outage) Total outage duration (hours / periods) Non supplied energy (KWh / period) 4
5 Technical indicator monitoring evolution I SEMESTER II SEMESTER DISNORTE FMIk Regulated I SEMESTER II SEMESTER TTIk Regulated YEAR
6 Technical indicator monitoring evolution COMPORTAMIENTO DEL INDICADOR DISNORTE COMPORTAMIENTO DEL INDICADOR DISNORTE I SEMESTRE POR AÑO NORMA II SEMESTRE POR AÑO NORMA COMPORTAMIENTO DEL INDICADOR DISNORTE COMPORTAMIENTO DEL INDICADOR DISNORTE NORMA NORMA I SEMESTRE POR AÑO II SEMESTRE POR AÑO 6
7 Technical indicator monitoring evolution I SEMESTER II SEMESTER DISSUR FMIk Regulated I SEMESTER II SEMESTER TTiK Regulated YEAR
8 Monitoring Technical Indicator Evolution COMPORTAMIENTO DEL INDICADOR DISSUR COMPORTAMIENTO DEL INDICADOR DISSUR NORMA NORMA I SEMESTRE POR AÑO II SEMESTRE POR AÑO COMPORTAMIENTO DEL INDICADOR DISSUR COMPORTAMIENTO DEL INDICADOR DISSUR I SEMESTRE POR AÑO NORMA II SEMESTRE POR AÑO NORMA 8
9 STAGE Technical indicator URBAN review proposal FMIk RURAL URBAN TTIk RURAL 3.4 (times) 8. (times) 6.4 (hours) 14. (hours) 1.3 Note: Year 22. New limit values should be set for these technical indicators. 9
10 Service Continuity It will be evaluated according to the following indicators: Interruption frequency, the number of times energy supply to a Customer is interrupted in a particular period of time Total interruption duration, total time the Customer has been without electric energy Voltage quality issues to be controlled: Slow variations in voltage level and Voltage wave disturbances at Customer supply point 1
11 Service Quality Management Manager Service Quality Quality Department Technical Service Quality Department Commercial Service 11
12 Service Quality Management Commercial Service Quality Department: Oversees Distributing Company obligations concerning commercial service provision related to timing and quality in responding to: Emergencies (125), connection requests (new services), billing complaints, delays in restoring energy supply (electrical service suspension due to delinquency), etc. 12
13 Service Quality Management Technical Service Quality Department: Monitors the set of physical and technical parameters determining electrical supply quality, such as service continuity, voltage and frequency regulation, and disturbances according to parameters established by NCS. There is a link between both departments, since every technical problem becomes a commercial problem. 13
14 Service Quality Management Technical Service Quality Department Electric Distribution Network Monitoring: Monitoring and Control of poor electrical service quality and Construction Standards violations. 14
15 Service Quality Management Technical Service Quality Department Electric Distribution Network Monitoring : Monitoring and Control of poor electrical service quality and Construction Standards violations. 15
16 The Commercial Service Quality Department monitors: Quarterly reports and databases submitted by Distributing Companies. Commercial offices, in order to insure compliance with customer service. Conditions of customer service premises Customer service timing Efficiency in responding to requests and complaints made by customers, issuing clear and correct billings based on actual readings. The Technical Service Quality Department Carries out field monitorings: Distribution grids, public lighting, electrocution accidents, fires, claims for damaged equipment and property, easements, voltage level variations (fluctuations and/or low voltage), outfitting large consumers, generator inspections, stranded plants, firefighter and police inquiries (concerning accidents and fires). Control of semiannual and indicators. 16
17 Detail of Inspections Number 14 TIPO DE INSPECCIONES 12 INSTITUTO NICARAGUENSE DE ENERGIA ENTE REGULADOR DIRECCIÓN DE CALIDAD DEL SERVICIO CANTIDAD DE INSPECCIONES REALIZADAS NOV.6 DIC.6 ENE.7 FEB.7 MARZ.7 ABR.7 MAY.7 JUN.7 JUL.7 AGOS.7 SEPT.7 OCT.7 ACCIDENTES INCENDIOS GRAN CONSUMIDOR SERVICIOS ELECTRICOS RECLAMO POR DAÑOS REDES DE DISTRIBUCION INSPECCIONES AL COR PLANTAS GENERADORAS ALUMBRADO PUBLICO TOTAL DETAIL OF INSPECTIONS YEAR ACCIDENTES INCENDIOS GRAN CONSUMIDOR SERVICIOS RECLAMO ELECTRICOS REDES POR DAÑOS DE DISTRIBUCION INSPECCIONES PLANTAS AL GENERADORAS COR ALUMBRADO PUBLICO
18 Cases seen TOTAL CASES SEEN DISNORTE-DISSUR TOTAL CASES - DISNORTE-DISSUR YEAR TOTAL ACCIDENTS DISNORTE - DISSUR CASES DEATHS INJURED TOTAL AFFECTED RESPONSIBLE YES NO N/A TOTAL
19 Service Quality Monitoring Results COMPARISON OF DEATHS PER YEAR DISNORTE-DISSUR DEATHS YEAR TOTAL ACCIDENTS DISNORTE - DISSUR CASES DEATHS INJURED TOTAL AFFECTED RESPONSIBLE YES NO N/A TOTAL
20 Indicator associated to Technical Quality COMPARISON OF INJURED PER YEAR DISNORTE - DISSUR INJURED YEAR TOTAL ACCIDENTS DISNORTE - DISSUR CASES DEATHS INJURED TOTAL AFFECTED RESPONSIBLE YES NO N/A TOTAL
21 Access to Online Information Monitoring of incidents through REPORTS GENERATED from the 125 database on line with Service Quality Comparison of data developed online by the distributor to verify incident occurrence or omission 21
22 Access to Online Information VERIFIES INCIDENT INCIDENT MANAGEMENT SYSTEM (IMS) (125) VERIFIES INCIDENT INE DISNNORTE / DISSUR SUBMITS INCOMPLETE INCIDENT REPORT 22
Central termoeléctrica Zona Franca Celsia- Barranquilla, Atlántico. Conference call 2Q 1S 2014. July 23rd 2014. www.celsia.com
Central termoeléctrica Zona Franca Celsia- Barranquilla, Atlántico Conference call 2Q 1S 2014 July 23rd 2014 www.celsia.com Disclaimer This document has been prepared by Celsia S.A. E.S.P. (the Company
Sage ERP MAS 90, 200, 200 SQL, and Sage ERP MAS 500. Supported Versions
Sage ERP MAS 90, 200, 200 SQL, and Sage ERP MAS 500 Supported Versions Current Document: 2012... Page 1 Earlier Documents: 2011... Page 2 2010... Page 3 2009... Page 4 2008... Page 5 Sage ERP MAS 90, 200,
Alcohol. Alcohol SECTION 10. Contents:
Contents: Alcohol Alcohol SECTION 1 Figure 1.1 Number of Collisions and Victims Involving Alcohol by Year 69 1.2 Per cent of Collisions and Victims Involving Alcohol by Year 7 1.3 Alcohol-Involved Collisions
Maintenance Management Process in the Electricity Distribution Business: Analytic Models. June 2014
Maintenance Management Process in the Electricity Distribution Business: Analytic Models June 2014 Producción Production Asset management Available information Malfunction. Breaking. Loss of service. Replacement.
Analyst Day. Energy That Powers Life
Analyst Day Energy November 24, 2014 01/01/2005 01/07/2005 01/01/2006 01/07/2006 01/01/2007 01/07/2007 01/01/2008 01/07/2008 01/01/2009 01/07/2009 01/01/2010 01/07/2010 01/01/2011 01/07/2011 01/01/2012
INVESTOR PRESENTATION
INVESTOR PRESENTATION Santiago, March 2010 1. EMPRESAS SOCOVESA HISTORY 1965 Real Estate & Construction Company founded by Eduardo Gras Díaz First housing development 16 houses in Temuco 1967 New partners
Audit Report Rottnest Island 2015 Network Quality and Reliability of Supply Performance Audit - Operation of Compliance Monitoring Systems
ABN 20 009 454 111 Rottnest Island 2015 Network Quality and Reliability of Supply Performance Audit - Operation of Compliance Monitoring Systems Telephone: +61 8 9260 0003 Fax: +61 8 9225 7447 E-Mail:
AT&T Global Network Client for Windows Product Support Matrix January 29, 2015
AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network
Street Address City State Zip
: The Student Finance Appeals Team (SFAT) is scheduled to meet the last Tuesday in each month. Your appeal will be evaluated for consideration in the month received provided the complete application is
Legislative Brief: PAY OR PLAY PENALTIES LOOK BACK MEASUREMENT METHOD EXAMPLES. EmPowerHR
EmPowerHR Legislative Brief: PAY OR PLAY PENALTIES LOOK BACK MEASUREMENT METHOD EXAMPLES The Affordable Care Act (ACA) imposes a penalty on applicable large employers (ALEs) that do not offer health insurance
1. Introduction. 2. Performance against service levels 1 THE HIGHLAND COUNCIL. Agenda Item. Resources Committee 26 th March 2003 RES/43/03
1 THE HIGHLAND COUNCIL Resources Committee 26 th March 2003 Performance report for January / February 2003 Report by the Information Systems Client Manager Agenda Item Report No 18 RES/43/03 Summary This
Table-2 : Inventory of archival tag in ICCAT data base
Italy 02P0637 04-jun-03 BFT Levantine Sea (N Cyprus) Archival pop-up 02P0645 04-jun-03 BFT Levantine Sea (N Cyprus) Archival pop-up 02P0699 04-jun-03 BFT Levantine Sea (N Cyprus) Archival pop-up 03P0127
Analysis One Code Desc. Transaction Amount. Fiscal Period
Analysis One Code Desc Transaction Amount Fiscal Period 57.63 Oct-12 12.13 Oct-12-38.90 Oct-12-773.00 Oct-12-800.00 Oct-12-187.00 Oct-12-82.00 Oct-12-82.00 Oct-12-110.00 Oct-12-1115.25 Oct-12-71.00 Oct-12-41.00
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*
COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun
Power generation assets valuation adopting a real options approach applied to the Colombian electricity market
Power generation assets valuation adopting a real options approach applied to the Colombian electricity market Simón Pérez-Arango Tutors: Gabriel Vizcaino-Sánchez (Celsia S.A.) Freddy Marín-Sánchez (EAFIT)
Your guide to electricity pricing in Ontario
Your guide to electricity pricing in Ontario A guide designed to help you understand and decipher the components of your electricity bill for your Ontario-based commercial or manufacturing business. -
ESTABLISHMENT OF A NEW BUSINESS
ESTABLISHMENT OF A NEW BUSINESS ATTENTION BUSINESS OWNERS Certificate of Occupancy Permit Requirements & Application Prior to any materials associated with your business being moved into the property that
STAFFORDSHIRE COUNTY COUNCIL ROAD CASUALTY REVIEW
223/9/213 STAFFORDSHIRE COUNTY COUNCIL ROAD CASUALTY REVIEW 212 STAFFORDSHIRE COUNTY COUNCIL ROAD CASUALTY REVIEW 212 Contents 1. Accident and Casualty Statistics 2. Introduction 3. Long Term Progress/Casualty
Electricity Service Standards
CODE OF PRACTICE Electricity Service Standards Revised August 2015 Contents 1. Preface... 1 Format... 1 2. Application and Objectives... 2 3. Service Standards... 3 3.1 General... 3 3.2 Particular... 3
Fiscal Year 2014-2015 Annual Report
Service Authority for Freeways and Expressways Fiscal Year 2014-2015 Annual Report Prepared by The Transportation Agency for Monterey County http://www.tamcmonterey.org 1 Background Overview Purpose of
Electricity Industry Code. made under the Electricity Act 1994
Electricity Industry Code made under the Electricity Act 1994 Seventeenth Edition: approved 16 July 2014 effective 25 July 2014 This Seventeenth Edition of the Electricity Industry Code pursuant to section
BOROUGH OF FANWOOD ALARM DEVICE REGISTRATION
BOROUGH OF FANWOOD ALARM DEVICE REGISTRATION Ordinance 08-22-R Adopted 12/9/08 Date of Registration: Name of Registrant: Owner Tenant Other Location Address: Block Lot Phone # Cell# Person/Company Installing/Maintaining/Owning
Scorecard - Performance Measure Descriptions
Scorecard - Performance Measure Descriptions Customer Focus A connection for a new service request for a low-voltage (
Freedom of Information Request Reference No: I note you seek access to the following information:
Freedom of Information Request Reference No: I note you seek access to the following information: 1. How many incidents in the UK have the police been called to because of people being drug and disorderly
POLICY WORDINGS OF ANTICIPATED ENDOWMENT (BV-NA14, NA15, NA16, NA17 & NA18/2003) (9, 12, 15, 18 AND 21 YEARS) CHAPTER I. GENERAL PROVISIONS
1 POLICY WORDINGS OF ANTICIPATED ENDOWMENT (BV-NA14, NA15, NA16, NA17 & NA18/2003) (9, 12, 15, 18 AND 21 YEARS) Trade name: AN GIA TAI LOC (Approved in Official Letter No. 7546 TC/TCNH dated July 22, 2003)
Yield Reduction due to Shading:
1x4 1x16 10 x CBC Energy A/S x Danfoss Solar Inverters CBC-40W Poly 40 W TLX 1,5k 5 ; 1x11 3x4 0 1,5kW 1536 x CBC Energy A/S 1 x Power-One CBC-40W Poly 40 W TRIO-7,6-TL-OUTD 30 ; 4x14 0 7,6kW Location:
Emergency procedures flowcharts
procedures flowcharts Joseph McHugh and Sandesh Sheth describe how to construct an emergency procedure flowchart. Introduction: procedures are the foundation of any crisis management plan. The objective
FIRE SERVICE DISPATCHING AND COMMUNICATIONS IN NORTHUMBERLAND COUNTY. Presentation to Municipal Councils
FIRE SERVICE DISPATCHING AND COMMUNICATIONS IN NORTHUMBERLAND COUNTY Presentation to Municipal Councils 2008 Presented by: Allen Mann, Fire Coordinator County of Northumberland MUTUAL AID The fire service
OCCUPATIONAL HEALTH AND SAFETY POLICY: INCIDENT AND INJURY REPORTING ERJ 6.28.1
OCCUPATIONAL HEALTH AND SAFETY POLICY: INCIDENT AND INJURY REPORTING ERJ 6281 INTRODUCTION The Edmund Rice Justice Aotearoa New Zealand Trust recognises that the health and safety of its employees is a
SCE Contractor Incident and Investigation Report
Eff. Date July 1, 2015 Supersedes Report of Contractor Injury/Environmental Incident SCE Contractor Incident and Investigation Report Use of this interactive form is intended to meet the documentation
Philadelphia Gas Works 800 W. Montgomery Avenue, Philadelphia, PA 19122
Philadelphia Gas Works 800 W. Montgomery Avenue, Philadelphia, PA 19122 Denise Adamucci Phone (215) 684-6745 Senior Attorney Facsimile (215) 684-6798 Email denise.adamucci@pgworks.com VIA ELECTRONIC FILING
Index. Section I. Risk rating 3. Section II. Revenues, EBITDA and Net Profit 3. Section III. Highlights 4
Press Release March 2015 1 Press Release March 2015 Section Index Page Section I. Risk rating 3 Section II. Revenues, EBITDA and Net Profit 3 Section III. Highlights 4 Section IV. Medical Facilities Investment
Getting to know. Northeast Agencies, Inc. June 2008. Presented by:
Getting to know COMMERCIAL LIABILITY INSURANCE Presented by: Northeast Agencies, Inc. June 2008 1 Business Liability Coverage Provides Liability coverage for business operations if a claim arises due to
ss PHILADELPHIA POLICE DEPARTMENT DIRECTIVE 4.11
ss PHILADELPHIA POLICE DEPARTMENT DIRECTIVE 4.11 Issued Date: 01-24-94 Effective Date: 01-24-94 Updated Date: 01-16-98 SUBJECT: POLICE RESPONSE TO ALARM SYSTEMS 1. POLICY A. It will be the responsibility
Injury and Work- Related Illness Prevention Program
Associated Students, California State University, Northridge, Inc. Injury and Work- Related Illness Prevention Program 1. PURPOSE STATEMENT It is the intention of the Associated Students, California State
SCHEDULE OF RULES AND REGULATIONS
Lewisburg Electric System (LES) SCHEDULE OF RULES AND REGULATIONS 1. Application for Service: Each prospective Customer desiring electric service will be required to sign Lewisburg Electric System s standard
Important Dates Calendar 2014-2015 FALL
Important Dates Calendar 204-205 FALL Rev. 6-8-4 st 8 H st 0 2nd 0 st 5 2nd 5 3rd 5 LSC Advanced Registration Begins May 27 May 27 May 27 May 27 May 27 May 27 May 27 May 27 May 27 Returning Students Advanced
The impact of commercial quality on electricity consumer satisfaction
The impact of commercial quality on electricity consumer satisfaction Miguel Cruz-Zambrano 1, Cristina Corchero 2 JEL Codes: C50, H11, H83, P35. Key words: Consumer satisfaction, Electricity quality of
Electricity Network Performance Report New South Wales. Transmission Annual Report Outline
Electricity Network Performance Report New South Wales Transmission Annual Report Outline Issued April 2012 New South Wales Electricity Network Performance Report Transmission Network Service Provider
SCREEN ACTORS GUILD PRODUCERS HEALTH PLAN
SCREEN ACTORS GUILD PRODUCERS HEALTH PLAN General Information ELIGIBILITY RULES AND REQUIREMENTS Effective January 1, 2015 Eligibility for health coverage under the Screen Actors Guild-Producers Health
Application Development within University. Security Checklist
Application Development within University Security Checklist April 2011 The Application Development using data from the University Enterprise Systems or application Development for departmental use security
Smart Metering Initiative ADWEA Program
Smart Metering Initiative ADWEA Program Saeed Nassouri Technical Advisor Abu Dhabi Water & Electricity Authority (ADWEA) Dec 2010 Company Background SMART GRID Basics AMI Project Strategy Project Scope
Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138. Exhibit 8
Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 1 of 138 Exhibit 8 Case 2:08-cv-02463-ABC-E Document 1-4 Filed 04/15/2008 Page 2 of 138 Domain Name: CELLULARVERISON.COM Updated Date: 12-dec-2007
The characteristics of fatal road accidents during the end of year festive period
The characteristics of fatal road accidents during the end of year festive period 1994-2003 March 2004 Traffic Management and Road Safety Unit Ministry of Public Infrastructure, Land Transport and Shipping
Purpose 3. Strategic Aims 3. Legal obligations 4. Accident investigation 4. Recording of accidents 4. Reporting of accidents 4-6
Brigade Order Health and Safety Brigade Order 9 Part 1 Section Title Reporting and Investigation of Personal Injury, Near Miss or Dangerous Occurrence at Work or On Duty Contents No. Purpose 3 Strategic
Frequently Asked Questions
Overview of NICA Insurance Policy National Interscholastic Cycling Association 2414 Sixth Street Berkeley CA 94710 (510) 524-5464 www.nationalmtb.org Clubs: General Liability (Includes coverage for Trail
Sandia National Laboratories New Mexico Wind Resource Assessment Lee Ranch
Sandia National Laboratories New Mexico Wind Resource Assessment Lee Ranch Data Summary and Transmittal for September December 2002 & Annual Analysis for January December 2002 Prepared for: Sandia National
CRITICAL/NON CRITICAL INCIDENT MANAGEMENT AND REPORTING PROCEDURE
CRITICAL/NON CRITICAL INCIDENT MANAGEMENT AND REPORTING PROCEDURE This procedure must be read in conjunction and interpreted in line with the Critical/Non Critical Incident Management and Reporting policy.
ELECTRICITY PRICING INFORMATION. This list shows the terms that appear on electricity bills and what they mean:
ELECTRICITY PRICING INFORMATION GLOSSARY OF BILLING TERMS: The Government of Ontario requires all electricity distributors to issue standardized bills to their low- volume consumers, such as residential
Customer Code of Practice & Security of Supply. Standard Distribution Licence Conditions 8, 9 and 10
Customer Code of Practice & Security of Supply Standard Distribution Licence Conditions 8, 9 and 10 (Effective from 26th August 2004) This Code of Practice has been prepared in a form approved by Ofgem
Fire? Loss of Profits? 3. What company covers the machinery to be insured under a Machinery Breakdown Policy?
Questionnaire and Proposal for Loss of Profits following Machinery Breakdown Insurance Name Postal address Nature of business: 1. What works of your business are to be insured against Machinery Loss of
Trust Board. 19 May 2009. Complaints and Compliments Report. Karen Cooper Patient Services Manager. Fiona Barr Acting Corporate Affairs Director
Trust Board 19 May 2009 Paper Ref: 18.8 Title: Summary: Action Required: Author: Accountable Director: FOI Status: Complaints and Compliments Report Overview of the number of complaints, comments and compliments
VERMONT ELECTRIC COOPERATIVE, INC. SERVICE QUALITY & RELIABILITY PERFORMANCE, MONITORING & REPORTING PLAN
Section I: General Provisions VERMONT ELECTRIC COOPERATIVE, INC. SERVICE QUALITY & RELIABILITY PERFORMANCE, MONITORING & REPORTING PLAN 1. The purpose of this plan is to establish performance standards,
Ashley Institute of Training Schedule of VET Tuition Fees 2015
Ashley Institute of Training Schedule of VET Fees Year of Study Group ID:DECE15G1 Total Course Fees $ 12,000 29-Aug- 17-Oct- 50 14-Sep- 0.167 blended various $2,000 CHC02 Best practice 24-Oct- 12-Dec-
Emergency Management Planning Criteria for Hospital Facilities (State Criteria Form)
Emergency Management Planning Criteria for Hospital Facilities (State Criteria Form) FACILITY INFORMATION: FACILITY NAME: FIELD (Company) ST. LIC. NO.: FIELD (Lic. #) FAC. TYPE: Hospital STATE RULE: 59A-3.078
2013 2014 University-Wide Academic Calendar
2013 2014 University-Wide Academic Calendar Guide to Abbreviations UGD = Undergraduate Day GS = Graduate Schools LAW = School of Law CPS = College of Professional Studies Aug 26 Monday LAW: Fall semester
A Guide to Net Energy Metering and Your Billing Process
Understanding Your Domestic Bill for Solar Customers A Guide to Net Metering and Your Billing Process SCE customers who produce their own power are eligible for a special metering and billing option called
MANAGEMENT SYSTEMS PROCEDURE. Procedure 06: Non-Conformance, Incidents and Complaints
WAPRES P06 Non-Conformance, Incidents and Complaints Page 1 of 8 MANAGEMENT SYSTEMS PROCEDURE Procedure 06: Non-Conformance, Incidents and Complaints OBJECTIVE: To outline the reporting and processing
Boston Traffic Management Center Activity Report for FY 2013 Real-time Traffic Signal Adjustments
Boston Traffic Management Center Activity Report for FY 2013 Real-time Traffic Signal Adjustments The mission of the Traffic Management Center (TMC) within the Boston Transportation Department is to monitor,
BROMSGROVE DISTRICT COUNCIL PERFORMANCE MANAGEMENT BOARD 16 DECEMBER 2008 PERFORMANCE MANAGEMENT BOARD PROPOSED PROGRAMME 2008/09
BROMSGROVE DISTRICT COUNCIL PERFORMANCE MANAGEMENT BOARD 16 DECEMBER 2008 PERFORMANCE MANAGEMENT BOARD PROPOSED PROGRAMME 2008/09 Responsible Member Responsible Head of Service Councillor - James Duddy,
Electric Distribution System Owner (Wire Owner) Service Quality and Reliability Performance, Monitoring, and Reporting Rules
Rule 002 (Formerly EUB Directive 002) Electric Distribution System Owner (Wire Owner) Service Quality and Reliability Performance, Monitoring, and Reporting Rules The Alberta Utilities Commission (AUC/Commission)
1. Briefly, describe how your project originated. How did the idea come about, what needs were identified and why?
1. Briefly, describe how your project originated. How did the idea come about, what needs were identified and why? In the year 2000, the Chamber of Commerce of Barcelona empowered the creation of an Internet
Transmission Business Electrical Incident & Safety Performance Reporting Guide
Transmission Business Electrical Incident & Safety Performance Reporting Guide December 2011 Version 1.0 Energy Safe Victoria PO Box 262 Collins Street West MELBOURNE VIC 8007 AUSTRALIA Telephone (03)
Service Level Agreement (SLA)
1. Introduction This Service Level Agreement formalises Nextgen Networks commitment to our customers and outlines our operational policies and practices that define the customer experience. Nextgen is
GS00T07NSD0037 Modification No PS084 Table of Contents
Modification No PS084 Table of Contents Section F: Deliveries or Performance Section F.1 52.252-2 Clauses Incorporated By (FEB 1988) F.2 s Page F-1 F-2 F-i Modification No. PS084 Section F DELIVERIES or
Model Safety Program. Construction CORPORATE HEADQUARTERS 518 EAST BROAD STREET COLUMBUS, OHIO 43215 614.464.5000 STATEAUTO.COM
TM Model Safety Program Construction CORPORATE HEADQUARTERS 518 EAST BROAD STREET COLUMBUS, OHIO 43215 614.464.5000 STATEAUTO.COM TM Disclaimer: The information contained in this publication was obtained
ELECTRICITY DISTRIBUTION TARIFFS The Chilean Experience. Hugh Rudnick Pontifícia Universidad Católica de Chile
ELECTRICITY DISTRIBUTION TARIFFS The Chilean Experience Hugh Rudnick Pontifícia Universidad Católica de Chile Brasilia, June 2009 Objective Describe the building of the electricity distribution tariff
EMERGENCY PREPAREDNESS & RESPONSE PROCEDURE
1 of 12 DOCUMENT REVISION HISTORY Revision No. Date DESCRIPTION OF CHANGES Pages Affected By 00 01/07/2003 Draft Issued For Comment All HSEQ Dept. 01 01/09/2003 Total Change First Approved Issue All HSEQ
Enclosed are two minor source permits issued pursuant to our review of your application (Approval Nos. 2195 & 2196).
1 February 2013 Mr. Phillip Wolf Environmental Manager 1 Little Harbor Road Woods Hole, MA 02543 Dear Mr. Wolf: The Department of Environmental Management, Office of Air Resources has reviewed and approved
192.615 Emergency Plans
192.615 Emergency Plans 192.603 GENERAL PROVISIONS Pipelines must be operated in accordance with this subpart. Each operator shall keep records necessary to administer the procedures established under
PEDERNALES ELECTRIC COOPERATIVE, INC. TARIFF
200 Service Policy 200.1 Condition of Service The Cooperative s Service Policy applies to all locations within its service area, according to the type of service delivered and subject to the provisions
Enhanced Vessel Traffic Management System Booking Slots Available and Vessels Booked per Day From 12-JAN-2016 To 30-JUN-2017
From -JAN- To -JUN- -JAN- VIRP Page Period Period Period -JAN- 8 -JAN- 8 9 -JAN- 8 8 -JAN- -JAN- -JAN- 8-JAN- 9-JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- -JAN- 8-JAN- 9-JAN- -JAN- -JAN- -FEB- : days
Supplier Rating System
Supplier Rating System Supplier Manual Presented by Admiral Tool & Manufacturing Purchasing and Quality WI-PU-06-002 Rev. Lev. 003 Rev. Date 02/06/2003 1 Table of Contents Introduction 3 Scoring Criteria
Vegetation Management Frequently Asked Questions
Vegetation Management Frequently Asked Questions Q. Why does AEP Ohio clear vegetation away from power lines? A. AEP Ohio s goal is to provide safe, dependable electric service to its customers. Line clearance
IT Disaster Recovery and Business Resumption Planning Standards
Information Technology Disaster Recovery and Business IT Disaster Recovery and Business Adopted by the Information Services Board (ISB) on May 28, 1992 Policy No: Also see: 500-P1, 502-G1 Supersedes No:
Contractor Safety Management
1.0 Introduction Memorial University will ensure that a diligent contractor management process is established. This procedure establishes requirements for contract administration and oversight of contractor
Enclosed is a minor source permit issued pursuant to our review of your application (Approval No. 2296).
15 October 2015 Joseph K. McCoart Safety Manager Orion Retail Exhibit Display Inc. 270 Jenckes Hill Road Smithfield, RI 02917 Dear Mr. McCoart; The Department of Environmental Management, Office of Air
Variable Universal Life Accumulator
Just the facts about New York Life... Variable Universal Life Accumulator Issuing company Issue ages 0-80 New York Life Insurance and Annuity Corporation (NYLIAC), A Delaware Corporation, a wholly owned
MAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE
MAILGUARD, WEBGUARD AND EMAIL ARCHIVING SERVICE SCHEDULE 1. APPLICABILITY This Service Schedule is applicable only to the COF for the purchase of Mail Guard, Web Guard and Mail Archiving Services, to the
Instituto del Fondo Nacional de la Vivienda para los Trabajadores INFONAVIT
Instituto del Fondo Nacional de la Vivienda para los Trabajadores INFONAVIT Agenda 1. Who are we? 2. How are we organized? 3. 2007 Results 4. Where are we going? 5. Final remarks INFONAVIT: Autonomous
Computing & Telecommunications Services Monthly Report March 2015
March 215 Monthly Report Computing & Telecommunications Services Monthly Report March 215 CaTS Help Desk (937) 775-4827 1-888-775-4827 25 Library Annex helpdesk@wright.edu www.wright.edu/cats/ Last Modified
TABLE OF CONTENTS Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers
Department of Public Utility Control Sec. 16-247g page 1 (2-01) TABLE OF CONTENTS Quality of Service Regulations for Connecticut Telephone and Certified Telecommunications Providers Definitions... 16-247g-1
1 March 2013. Al Dussinger Embrace Home Loans 25 Enterprise Center Middletown, RI 02842. Dear Mr. Dussinger,
1 March 2013 Al Dussinger Embrace Home Loans 25 Enterprise Center Middletown, RI 02842 Dear Mr. Dussinger, The Department of Environmental Management, Office of Air Resources has reviewed and approved
Proposal Form and Important Notices. Motor Car and Motorcycle Insurance
t h e e n t h u s i a s t s c h o i c e Proposal Form and Important Notices Motor Car and Motorcycle Insurance T h e E n t h u s i a s t s C h o i c e Insured by certain Underwriters at Lloyd s. Administered
Georgia School Boards Association. Risk Management Fund Claims Manual
Georgia School Boards Association Risk Management Fund Claims Manual July 1, 2015 - June 30, 2016 Table of Contents Section GSBA Claims Services 1 GSBA Claim Team..2 GSBA Liability Claim Reporting Procedures..3
POLICYHOLDER NOTICE YOUR NEW BUSINESSOWNERS POLICY
ST-7680 (Ed. 04-12) New policy look. Same quality. POLICYHOLDER NOTICE YOUR NEW BUSINESSOWNERS POLICY Thank you for renewing your insurance with Harleysville. Your business insurance for your garage operations
Sample. Alberta Company. Your electricity bill. Bill date March 18, 2012. Your use this month. Your use this year. Important. You owe 121.
Page 1 of 4 Customer Service 780 123 4567 Toll-free 1-800 123 4567 Emergency 780 123 3333 Website www.company.ca Your electricity bill Bill date March 18, 2012 You owe 121.18 Pay by March 28, 2012 Your
Exercise 1: Determining Cause
Exercise 1: Determining Cause Instructions: Work through this exercise one page at a time. As a group, review the information provided on each page and discuss possible causes while only considering the
Data Report. Created: 9.20.11. 2010 North Carolina Fatalities of 15-17 year-olds in Motor Vehicle Crashes
Data Report Created: 9.20.11 1 2010 North Carolina of 15-17 year-olds in Motor Please note: This information is specific to the request of the Executive Director of the Child Fatality Task Force. Data
Enclosed is a General Permit issued pursuant to our review of your application (General Permit No. GPEG-235).
28 October 2015 Brian Murphy President Home Loan Investment Bank 1 Home Loan Plaza Warwick, RI 02886 Dear Mr. Murphy: The Department of Environmental Management, Office of Air Resources has reviewed and
Department of Banking, Insurance, Securities & Health Care Administration Vermont Insurance Division
Department of Banking, Insurance, Securities & Health Care Administration Vermont Insurance Division REGULATION 79-2 Fair Claims Practices (Agents, Adjusters, etc.) Sept. 1, 1979 S 1 Authority 8 V.S.A.,
City of London Supported Housing. Incident Reporting Procedure
City of London Supported Housing Incident Reporting Procedure Policy purpose Policy scope Legal requirements Definition of Responsibilities Mandatory procedures Practical guidance Related - Serious incident
FLORIDA A&M UNIVERSITY GUIDELINES FOR SATISFACTORY ACADEMIC PROGRESS
FAMU-HAITI RELIEF COMMITTEE DIVISION OF STUDENT AFFAIRS TELEPHONE: (850) 599-3730 OFFICE OF FINANCIAL AID FAX: (850) 561-2730 FLORIDA A&M UNIVERSITY GUIDELINES FOR SATISFACTORY ACADEMIC PROGRESS INTRODUCTION
How To Treat A Serious Injury In A Car Accident
The Town of Fort Frances CRITICAL INJURY REPORTING AND INVESTIGATION SECTION HEALTH AND SAFETY NEW: August 2004 REVISED: November 2007 POLICY Resolution No. 406 (consent) 11/07 Supercedes Resolution No.
MIDDLESEX-LONDON EMS NON-UNION JOB DESCRIPTION EMS HUMAN RESOURCE COORDINATOR. Manager of Administration, Emergency Medical Services JOB SUMMARY
EMS HUMAN RESOURCE COORDINATOR REPORTS TO Manager of Administration, Emergency Medical Services JOB SUMMARY The EMS Human Resource Coordinator is directly accountable for portfolios that include areas
Academic Calendar 2015-2018 Arkansas State University - Jonesboro
Shared Governance Proposal Any constituent (individual or group) may submit a proposal into the shared governance process. In order to be considered, each proposal must contain the following and be directed
Improving Pediatric Emergency Department Patient Throughput and Operational Performance
PERFORMANCE 1 Improving Pediatric Emergency Department Patient Throughput and Operational Performance Rachel Weber, M.S. 2 Abbey Marquette, M.S. 2 LesleyAnn Carlson, R.N., M.S.N. 1 Paul Kurtin, M.D. 3
CURRENT SITUATION 9M13
CURRENT SITUATION 9M13 1. Sector Overview 2 ELECTRICITY CONSUMPTION 2013 Consumption by Category 2012 2013 Brazil Consumption (TWh) (+3,5%) 448 464 183 185 118 (+5,9%) 125 79 84 68 71 Industrial Residential