NHS Professionals. Care Support Worker Induction Programme ORACLE TRAINING SERVICES LTD

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1 NHS Professionals Care Support Worker Induction Programme ORACLE TRAINING SERVICES LTD Authored by: Phil Roffe

2 List three responsibilities of a CSW List three tasks you may be asked to carry out as a CSW With regard to patient dignity give two examples of good practice Give an example of one way you can ensure patient confidentiality What is person centred care? 1

3 With regard to person centred care give an example of good practice Give an example of a vulnerable person List three types of abuse Give an example of how abuse may occur What action should you take if you suspect abuse 2

4 List two safeguards that are in place to prevent abuse occurring In your own words describe duty of care Why is good communication important List three barrier to effective communication Give an example of good communication 3

5 What is Dementia? List three common form of Dementia Explain how a hospital environment may be frightening/confusing to a person suffering from dementia Give one example of good practice when assisting a patient who may be confused Other than dementia, give one reason why a patient may become confused 4

6 Give an example of something we can do to encourage a patient to eat What would be a typical reason for a patient to be on an altered textured diet? What information would you expect to find on a fluid chart List three food safety risks at ward level Give an example of how we can ensure food that we serve to our patients is safe 5

7 Give an example of a high risk food State one precaution that should be taken when serving food Explain the importance of mouth care List three oral problems List the five stages of bereavement 6

8 List three rights you have with regard to moving and handling of patients List three responsibilities you have with regard to moving and handling of patients List three unsafe moving and handling practices What is a risk assessment? Give an example of a way that the level of risk may be reduced when assisting a patient to move 7

9 What is a pressure sore? How can a pressure sore develop? List two s of the body that are susceptible to pressure sores What assisting a diabetic patient with foot care what should you be looking for? List two possible foot conditions 8

10 What is the purpose of measuring patient s vital signs? What vital signs should be measured and recorded? List three factors affecting body temperature What is the normal oral temperature range for adults? List two site for taking a pulse 9

11 List three factors that may affect a patients pulse rate What is the normal pulse range in an adult? List three factors affecting respiratory rate/quality What is the normal respiratory rate range for an adult? What is blood pressure? 10

12 List three factors that may affect blood pressure What is normal B.P range? Systolic Diastolic List three checks you should make before you go to collect blood List three checks you should make at the blood fridge List three checks you should make at the bedside when you return with the blood 11

13 Give an example of a sign/symptom of an adverse reaction during the transfusion process What is basic life support? D What does each letter represent in the BLS process? R H A B What action would you take if a patient was unresponsive and not breathing normally Give an example of a clinical concern that you would escalate 12

14 Why is hand washing important? List three occasions when you would need to wash your hands Give an example of an item of equipment that should be washed after each time it is used Describe what you would do if you discovered a fire on the ward What is progressive horizontal evacuation? 13

15 NHS Professionals CSW Induction 0 subject unknown. No skill 1 subject understood but requires support/ supervision 2 subject fully understood. 3 can undertake the task and guide others successfully to undertake the task 4 can transfer skills to different knowledge sets Subject Signature Signature Signature Signature Signature Roles and responsibilities of a CSW Treating patients with dignity and respect Person centred care Safeguarding Duty of care Confidentiality and data protection Communication skills Learner: Signature Date. Trainer: Signature Date. Ward based assessor: Signature Date. 14

16 NHS Professionals CSW Induction 0 subject unknown. No skill 1 subject understood but requires support/ supervision 2 subject fully understood. 3 can undertake the task and guide others successfully to undertake the task 4 can transfer skills to different knowledge sets Subject Signature Signature Signature Signature Signature Dementia and assisting patients who may be confused Food Safety Nutrition and fluid balance Feeding Hygiene and mouth care Elimination and assisting with toileting needs End of life care Learner: Signature Date. Trainer: Signature Date. Ward based assessor: Signature Date. 15

17 NHS Professionals CSW Induction 0 subject unknown. No skill 1 subject understood but requires support/ supervision 2 subject fully understood. 3 can undertake the task and guide others successfully to undertake the task 4 can transfer skills to different knowledge sets Subject Signature Signature Signature Signature Signature Moving and Handling sections as below. See attached sheets. Module A. Understanding sitting/standing/walking Module B. Understanding bed mobility Module C. Understanding Hoisting Module D. Understanding lateral transfers Tissue viability and pressure care Foot care Learner: Signature Date. Trainer: Signature Date. Ward based assessor: Signature Date. 16

18 NHS Professionals CSW Induction 0 subject unknown. No skill 1 subject understood but requires support/ supervision 2 subject fully understood. 3 can undertake the task and guide others successfully to undertake the task 4 can transfer skills to different knowledge sets Subject Signature Signature Signature Signature Signature Taking and recording Temperature Taking and recording Pulse Taking and recording BP Taking and recording Respirations Taking and recording Blood glucose Blood Transfusion Learner: Signature Date. Trainer: Signature Date. Ward based assessor: Signature Date. 17

19 NHS Professionals CSW Induction 0 subject unknown. No skill 1 subject understood but requires support/ supervision 2 subject fully understood. 3 can undertake the task and guide others successfully to undertake the task 4 can transfer skills to different knowledge sets Subject Signature Signature Signature Signature Signature BLS Danger Response Help Breathing Recovery position Compressions, rate/depth Ventilations Choking Early Warning Score Responding to emergencies Learner: Signature Date. Trainer: Signature Date. Ward based assessor: Signature Date. 18

20 NHS Professionals CSW Induction 0 subject unknown. No skill 1 subject understood but requires support/ supervision 2 subject fully understood. 3 can undertake the task and guide others successfully to undertake the task 4 can transfer skills to different knowledge sets Subject Signature Signature Signature Signature Signature Health and Safety Fire safety Infection control Orientation to the acute setting Learner: Signature Date. Trainer: Signature Date. Ward based assessor: Signature Date. 19