Welcome to Kaiser Permanente

Transcription

1 For more information Call us from 7 a.m. to 7 p.m., seven days a week (TTY) Para más información, llámenos de 7 a.m. a 7 p.m., los siete días de la semana (TTY) (Chinese dialects) Members in Coachella Valley and western Ventura County, call (English) or (Spanish). Welcome to Kaiser Permanente What s inside Doctors and services Wellness programs Getting started: Q&A Locations and phone numbers Member and Marketing Communications r03

2 Good health begins with peace of mind And peace of mind starts with Kaiser Permanente. Here you can think about your health, not worry about your health care. For example, you shouldn t have to run all over town to receive primary care, specialty care, and follow-up services. Or figure out confusing bills from your insurance company. Or even wonder if your doctor has access to recent clinical breakthroughs. Your health plan should give you great care while helping to make your life easier. Sound impossible? No, it sounds like Kaiser Permanente. Take a look inside at what you can expect from Kaiser Permanente. We re here to take care of you, just as we do for more than 6 million of your friends and neighbors in California. And we ll be here tomorrow to help you enjoy your life the way you deserve to with good health. This brochure provides a general overview of Kaiser Permanente. For specific information about benefits, copayments, coinsurance, exclusions, limitations, and services, please refer to your Disclosure Form or your Evidence of Coverage.

3 Choice, convenience, simplicity Why Kaiser Permanente? Choice: Change your physician for any reason Convenience: Get same-day urgent care at many locations Simplicity: Many services under one roof Choose your doctor and begin a partnership for good health You should have a physician who s right for you and your family. That s why we encourage you to choose a personal primary care physician who will guide and coordinate your care. You and your doctor can build a longstanding relationship, and work with each other to help achieve and maintain good health. Having one doctor who knows your medical history helps you get the right care if you need to see a specialist or receive other medical services. You can change your personal physician for any reason. And you can also self-refer to select specialties. Kaiser Permanente has more than 8,000 doctors in California to provide you with quality health care by taking the time to get to know you, and by staying on top of medical advances. We strive for convenience... Save time by requesting routine appointments online at If you can t come in during regular business hours, we have evening and weekend hours at many locations. And we ll make every attempt to give you a same-day appointment when you need urgent care. Kaiser Permanente has more than locations in our Northern and Southern California regions, and most offer a range of services including primary care, laboratory, pharmacy, and X-ray services at one facility. This means that you can often take care of your health care needs at one place, in one trip. and we aim for simplicity Our traditional plan means fewer hassles. You typically don t have to file claim forms for covered services, or reconcile billing statements between a health insurance company, physicians, hospitals, and laboratories. So there s hardly any paperwork. Need a prescription filled? You ve got options Getting a prescription filled is easy. You can go to one of our Kaiser Permanente pharmacies and while you re there, purchase many over-the-counter products. Our phone-in refill service can save you a trip to the pharmacy. And for even greater convenience, try ordering refills online you can pick up most medications within 24 hours, and in some areas we ll mail them to you at no extra charge. Time savings: Request routine appointments and order Rx refills on the Web Access: Many locations open evenings and weekends 2 Try to request a routine appointment 3

4 Stay healthy, achieve wellness and make the most of your membership Good health involves more than doctor visits and medical services. Our goal is to support you in improving your overall health and well-being with programs and services such as: Women s health We provide specialized services at each stage of a woman s life: Family planning Infertility services Gynecological cancer screenings (including Pap tests) Mammograms Nutrition and wellness education Pediatric care (including immunizations) Menopause care and education Health education We offer a large selection of classes at no charge or for a small fee: Exercise and fitness Nutrition Cholesterol and weight reduction Pregnancy and infant care Smoking cessation and stress management Asthma and diabetes management and support groups Care management Through our care management programs, we help members who have, or are at risk for, certain chronic conditions such as: Asthma Diabetes Kidney failure Our advanced electronic information system and automated notices help us remind you and your practitioners when you need preventive screenings and examinations. Optical services At Kaiser Permanente, you can purchase eyewear at our full-service optical centers located at or near our medical facilities. You ll find: A range of products, from contact lenses to designer frames such as Fendi, Calvin Klein, and Armani. A one-year warranty on materials and workmanship. Member publications You want good care, you want to know your care options, and you want to be informed. To help you learn about current health issues and new developments in medicine, we offer a number of publications. Member News features health tips, medical news, and information on local services in your area. The Kaiser Permanente Healthwise Handbook is a self-care guide to more than 200 health conditions. And health education pamphlets on a number of subjects are available at our medical offices. The Kaiser Permanente Healthphone system For quick, free, up-to-date health information, call our Healthphone system. It has recorded messages on more than 200 health topics, all available from a touch-tone phone any time, any day. Just call ASK ME ( ), follow the recorded instructions, and enter the three-digit code for the message you d like to hear. Here are just some of the topics on our Healthphone system; a full list is available online at Aerobics 26 Allergies (general) 320 Common cold 33 Eating a healthier diet 141 First aid: What to keep in your medicine chest 230 Folic acid for women 333 Headaches 419 High blood pressure 328 How to lower your cholesterol 266 Hormone replacement therapy 444 Planning a healthy pregnancy 112 Preventing childhood obesity 148 Preventing exercise injuries 269 Quitting smoking 237 Relaxation through deep breathing Visit to find useful health information

5 Getting started When you join Kaiser Permanente, we ll send you Your Guidebook to Kaiser Permanente Services, which includes important information about where our facilities are located and how to get care. If you d like to get started right away, the following Q&A can help. I don t have my Kaiser Permanente ID card yet. How do I make an appointment? If you have enrolled and haven t received your ID card within 1 working days of your effective date, please call our Member Service Call Center at Please keep a copy of your enrollment application you can use it as a temporary ID when you need to seek care. Call your group benefits administrator to get your group number and effective date of coverage. You can begin using our services the day your coverage takes effect. Sprain something snowboarding? Banged up while biking? In many areas, we have 24-hour advice nurses who can help assess symptoms and direct you to an appropriate place for treatment. How do I choose a doctor? You can choose your personal physician in a couple of ways: Call the Advice/Appointment number at the Kaiser Permanente facility that s most convenient for you. (Please see pages 26 for phone numbers.) Look up physicians in our online directory at You can choose your personal physician from family practice, internal medicine, or pediatrics. In some areas, women can also choose a physician from obstetrics/gynecology as their personal physician. If the physician you choose already has a full panel of patients, you might need to select an alternate. You can change your doctor for any reason. What if I m traveling and need care? If you plan to travel, please take along your Kaiser Permanente ID card and your Visiting Member Brochure, which you can get by calling our Member Service Call Center at The brochure explains where and how to get care in other Kaiser Permanente regions, which currently serve our members in the District of Columbia and parts of California, Colorado, Georgia, Hawaii, Idaho, Maryland, Ohio, Oregon, Virginia, and Washington.* What if I need urgent care? If you are in one of our service areas and you need urgent care at a Kaiser Permanente facility, you can usually get a same-day appointment. An urgent care need is one that requires prompt medical attention within 24 to 48 hours. Urgent care situations include minor injuries, sore throats and upper respiratory symptoms, earaches, coughs, backaches, and frequent urination or burning sensations when urinating.* How do I get more information about my Kaiser Permanente benefits? Please call our Member Service Call Center at (TTY, ). Member Service representatives can give you information about Health Plan related topics such as facilities, Kaiser Permanente ID cards, eligibility, enrollment, copayments, coinsurance, and other services. You can also refer to your Disclosure Form, or your Evidence of Coverage, which gives details about the terms and conditions of your coverage. Please ask your group benefits administrator for a copy. *Please refer to your Evidence of Coverage for coverage information about emergency and out-of-area urgent care. Still have questions? Please give us a call at our Member Service Call Center at Our representatives are available from 7 a.m. to 7 p.m., seven days a week. 7 6 Use to order a prescription refill

6 Northern California Getting care close to home or work 99 Sacramento In today s hectic world, you probably already have too many places to go. Wouldn t it be great if you could take care of most of your family s health care needs in one place? With Kaiser Permanente, you can. With more than facilities in our Northern and Southern California regions, you ll typically be able to get the health care you need at a location that s 1 29 Santa Rosa Rohnert Park 37 Napa Vallejo 0 Vacaville Fairfield Davis 99 0 convenient for you close to home or work. Many of our facilities offer primary care, select specialty care, lab, X-ray, and pharmacy, so you can often take care of several needs at one location, in one trip. Your Guidebook to Kaiser Permanente Services (Your Guidebook) includes a detailed list of Plan medical centers and medical offices in your area. It explains how to use our services and make appointments, and includes a telephone directory for appointments and advice. We ll mail Your Guidebook to you when you join. In the meantime, take a look at the following listings to find the Kaiser Permanente facilities near you. Stinson Beach San Francisco Pacific Ocean San Rafael Martinez Berkeley 24 Alameda San Bruno 2 92 Oakland Hayward 84 8 Antioch Walnut Creek 6 Livermore Pleasanton Fremont Stockton Modesto 4 Patterson Turlock When you join Kaiser Permanente, you are enrolling in one of two regions Santa Clara 8 (Northern California or Southern California), which we call your home region. The coverage information in your Disclosure Form or Evidence of Coverage (EOC) applies when you obtain care in your home region. When Oakhurst Clovis you visit the other California region, you may receive care as a visiting member. Please see your EOC for details. The information in this brochure is updated once a year. The availability of physicians, hospitals, providers, and services may change from time to time without notice. Northern California page Capital/Sacramento Service Area... Central California Service Area...11 East Bay Service Area...13 Golden Gate Service Area To Selma Fresno First Street North East Bay Service Area...1 South Bay Service Area

7 Northern California Capital/Sacramento Service Area Northern California Central California Service Area 99 Roseville Roseville 113 Sacramento Folsom Point West 0 Davis Fair Oaks Rancho Cordova South Sacramento Elk Grove To Selma Oakhurst Fresno First Street 168 Clovis 1 Fresno and Oakhurst Fresno Medical Center 7300 N. Fresno St. Fresno, CA Clovis 2071 Herndon Ave. Clovis, CA First Street 478 N. First St. Fresno, CA Oakhurst 409 Westlake Dr. Oakhurst, CA Selma 261 Highland Ave. Selma, CA Roseville Medical Center 1600 Eureka Rd. Roseville, CA 9661 Sacramento Medical Center 202 Morse Ave. Sacramento, CA 982 South Sacramento Medical Center 6600 Bruceville Rd. Sacramento, CA 9823 Davis 19 Cowell Blvd. Davis, CA 9616 Elk Grove 9201 Big Horn Blvd. Elk Grove, CA 978 Fair Oaks 234 Fair Oaks Blvd. Sacramento, CA 982 Folsom 21 Iron Point Rd. Folsom, CA 9630 Point West 160 Response Rd. Sacramento, CA 981 Rancho Cordova 72 International Dr. Rancho Cordova, CA 9670 Roseville Riverside 01 Riverside Ave. Roseville, CA 9678 Stockton Dameron Hospital 4 Manteca 20 Oakdale Ripon Escalon Riverbank Modesto 99 Ceres Patterson 99 Stanislaus County Ceres/Hughson Hughson Turlock Kerry Evnin, MD 3641 Mitchell Rd., Suite H Ceres, CA 9307 Stanislaus Health Services Agency/Scenic Faculty Medical Group Ceres Medical Office 39 E. Whitmore Ave. Ceres, CA 9307 Hughson Medical Office 2412 Third St., Suite B Hughson, CA 9326 Escalon/Ripon Darryl Dutter, MD Kent Hufford, MD Vera Ave. Ripon, CA 9366 Bob Peterson, MD E. Highway 120 Escalon, CA 9320 Modesto Stanislaus Surgical Hospital 1421 Oakdale Rd. Modesto, CA 93 Edward Auen, MD 1431 McHenry Ave. Modesto, CA 930 Bangs Avenue 412 Bangs Ave. Modesto, CA 936 Cornerstone Family Practice Medical Group 1444 Florida Ave., Suite 202 Modesto, CA 930 Dale Road 30 Dale Rd. Modesto, CA 936 Gervacio Diaz, MD 1400 Florida Ave., Suite 208 Modesto, CA 930 Downey Park Family Practice Medical Group 1213 Coffee Rd. Suites A and B Modesto, CA 93 John Duong, MD 1429 College Ave., Suite H Modesto, CA 930 (continues) Roseville (916) South Sacramento (916) Sacramento (916) Fresno (9) Stockton (209) Modesto Contracted Plan medical offices provide physician and/or outpatient services. 11

8 Northern California Central California Service Area Northern California East Bay Service Area Modesto (continued) Family Health Care Medical Group 1320 Celeste Dr. Modesto, CA 93 McHenry Medical Group 141 Florida Ave., Suite 200 Modesto, CA 930 Standiford 1320 Standiford Ave. Modesto, CA 930 Stanislaus Health Services Agency/Scenic Faculty Medical Group Family Practice Center 900 Scenic Dr. Modesto, CA 930 McHenry Medical Office 201 McHenry Ave., Suite E Modesto, CA 930 Medical Arts Building th St. Modesto, CA 934 Paradise Medical Office 401 E. Paradise Rd. Modesto, CA 931 Patterson First Care Medical Center 821 E St. Patterson, CA 9363 Peter LaTorre, MD N. 3rd St. Patterson, CA 9363 Riverbank Robert Lynch, MD 3309 Sierra Ave. Riverbank, CA 9367 Turlock Emanuel Medical Center 82 Delbon Ave. Turlock, CA 9382 Rodney Avila, DO 2 Geer Rd. Turlock, CA 9382 Jagmohan Bhinder, MD 1860 Colorado Ave. Turlock, CA 9382 Maryam Esho, MD 1729 N. Olive Ave. Turlock, CA 9382 Stanislaus Health Services Agency/Scenic Faculty Medical Group Turlock Medical Office 0 Delbon Ave., Suite A Turlock, CA 9382 Stockton/Manteca Dameron Hospital 2 W. Acacia St. Stockton, CA 9203 Manteca 1721 W. Yosemite Ave. Manteca, CA 9337 Stockton 7373 West Ln. Stockton, CA 92 San Pablo Bay Alameda San Francisco Bay San Mateo 2 Richmond Berkeley Alta Bates Redwood City Lafayette Oakland Oakland Hearing Center CDRP Hayward Union City Concord Walnut Creek 8 6 Fremont Valley Oak Pediatrics 132 Melrose Ave. Modesto, CA 930 Kaiser Permanente Pharmacy and Laboratory Center 162 I St. Modesto, CA 934 Oakdale/Waterford David Olson, MD Elaine Madayag, MD 232 W. F St. Oakdale, CA 9361 Nirbhai Hundal, MD 711 E. Hawkeye Ave., Suite 3 Turlock, CA 93 Puliadi Kumar, MD 10 Delbon Ave. Turlock, CA 9382 Turlock Pediatric Medical Group 10 Delbon Ave. Turlock, CA 9382 Alta Bates Medical Center* 240 Ashby Ave. Berkeley, CA 9470 Fremont Medical Center Paseo Padre Pkwy. Fremont, CA 9438 Hayward Medical Center Hesperian Blvd. Hayward, CA 944 Oakland Medical Center 2 W. MacArthur Blvd. Oakland, CA Richmond Medical Center 901 Nevin Ave. Richmond, CA 941 Alameda 2417 Central Ave. Alameda, CA 9401 Union City 33 Whipple Rd. Union City, CA 9487 Chemical Dependency Recovery Program (CDRP) 969 Broadway Oakland, CA Hearing Center 2923 Webster St., Suite 201 Oakland, CA Fresno (9) Stockton (209) Modesto Fremont/Hayward () Richmond () Oakland () Contracted Plan medical offices provide physician and/or outpatient services. * Inpatient gynecological services and hospital services for pregnant women. 13

9 Northern California Golden Gate Service Area Northern California North East Bay Service Area 1 Hearing Center Rohnert Park West Marin Point Reyes Coastal Health Alliance Pacific Ocean Chronic Pain Psychiatry Offices Santa Rosa 12 Petaluma San Francisco Medical Center 242 Geary Blvd. San Francisco, CA 9411 San Rafael Medical Center 99 Montecillo Rd. San Rafael, CA Santa Rosa Medical Center 401 Bicentennial Way Santa Rosa, CA 9403 South San Francisco Medical Center 1200 El Camino Real South San Francisco, CA 940 Novato San Rafael San Pablo Bay Downtown San Rafael 121 Richmond Bolinas Family Practice Stinson Beach San Francisco Bay 29 Oakland San Francisco CDRP Occupational Health Services 2 3 South San Francisco San Bruno Bayhill San Bruno Bayhill 1 Traeger Ave. San Bruno, CA Downtown San Rafael Third St. 33 Third St. San Rafael, CA Downtown San Rafael Fifth Ave. 140 Fifth Ave. San Rafael, CA Novato 97 San Marin Dr. Novato, CA 9494 Petaluma 3900 Lakeville Hwy. Petaluma, CA 9494 Rohnert Park 900 State Farm Dr. Rohnert Park, CA San Bruno 901 El Camino Rd. San Bruno, CA Chemical Dependency Recovery Program (CDRP) 1201 Fillmore St. San Francisco, CA 9411 Hearing Center 3333 Mendocino Ave., Ste. 240 Santa Rosa, CA 9403 Occupational Health Services 601 Van Ness Ave. Opera Plaza, Mezzanine Ste San Francisco, CA 942 Chronic Pain, Endocrinology, and Neurology Departments 39 Round Barn Blvd., Ste. A, B Santa Rosa, CA 9403 Psychiatry Offices 34 Round Barn Blvd., Ste. 0 Santa Rosa, CA 9403 West Marin/Coastal Health Alliance Bolinas Family Practice 7 Wharf Rd. Bolinas, CA Point Reyes Medical Clinic 3 Sixth St. Point Reyes Station, CA 9496 Stinson Beach Medical Center 3419 State Route 1 Stinson Beach, CA West Marin Medical Center 11 State Route 1 Point Reyes Station, CA 9496 West Marin Pharmacy 11 Fourth St. Point Reyes Station, CA 9496 Novato (41) San Francisco (41) Santa Rosa (707) Petaluma (707) San Rafael (41) South San Francisco (60) San Pablo Bay 37 Richmond Napa Oakland 12 Vallejo 6 7 Benicia Berkeley Martinez Mt. Diablo Medical Center 240 East St. Concord, CA 9424 Vallejo Medical Center 97 Sereno Dr. Vallejo, CA 9489 Walnut Creek Medical Center 142 S. Main St. Walnut Creek, CA 9496 Antioch Deer Valley 601 Deer Valley Rd. Antioch, CA Fairfield Mt. Diablo Concord Walnut Creek Vacaville 4 Park Shadelands Pleasanton Antioch- Delta Fair Antioch- Deer Valley Livermore Antioch Delta Fair 3400 Delta Fair Blvd. Antioch, CA 9409 Fairfield Gateway Blvd. Fairfield, CA 9433 Livermore 3000 Las Positas Rd. Livermore, CA 941 Martinez 200 Muir Rd. Martinez, CA 943 Napa 328 Claremont Way Napa, CA 948 Park Shadelands 320 Lennon Ln. Walnut Creek, CA 9498 Pleasanton 7601 Stoneridge Dr. Pleasanton, CA 9488 Vacaville 3700 Vaca Valley Pkwy. Vacaville, CA 9688 Antioch-Delta Fair Livermore (92) Vacaville (770) (92) Martinez (92) Vallejo (707) 61-2 Antioch-Deer Valley Napa (707) Walnut Creek (92) (92) Park Shadelands (92) Fairfield (707) Pleasanton (92) Contracted Plan medical offices provide physician and/or outpatient services. 1

10 Northern California South Bay Service Area Southern California 84 Fremont Redwood City Palo Alto 2 Portola Valley G Milpitas Sunnyvale Mountain View 6 Marina Playa 8 Santa Clara 2 Campbell 8 San Jose 8 Santa Teresa Ventura Bakersfield 118 Thousand Oaks 40 Los Angeles 8 14 Lancaster Panorama City Pasadena 2 Anaheim San Juan Capistrano Victorville San Bernardino 30 Riverside 1 Temecula 40 Palm Springs Joshua Tree Indio 17 Gilroy Pacific Ocean San Diego 8 Redwood City Medical Center 1 Veterans Blvd. Redwood City, CA Santa Clara Medical Center 900 Kiely Blvd. Santa Clara, CA 901 Santa Teresa Medical Center 20 Hospital Pkwy. San Jose, CA 9119 Campbell 220 E. Hacienda Ave. Campbell, CA 9008 Gilroy 720 Arroyo Circle Gilroy, CA 9020 Marina Playa 1333 Lawrence Expwy. Santa Clara, CA 901 Milpitas 770 E. Calaveras Blvd. Milpitas, CA 903 Mountain View Castro St. Mountain View, CA Campbell/Marina Playa/ Milpitas (408) Santa Teresa/ Santa Clara (408) Mountain View (60) San Jose (408) Gilroy (408) Redwood City (60) Southern California page Coachella Valley Service Area...18 Inland Empire Service Area...19 Kern County Service Area...20 Metropolitan Los Angeles Service Area...21 Tri-Central Service Area...22 Orange County Service Area...23 San Diego County Service Area...24 Valleys Service Area...2 Western Ventura County Service Area

11 Southern California Coachella Valley Service Area Southern California Inland Empire Service Area 247 Avalon Urgent Care Yucca Valley 111 North Palm Springs Desert Regional Desert Medical Member Immediate Care Services Cathedral City Palm Springs Rancho Mirage Eisenhower Medical Center 111 Palm Desert Desert Regional Medical Center 1 N. Indian Canyon Dr. Palm Springs, CA Eisenhower Medical Center Bob Hope Dr. Rancho Mirage, CA Hi-Desert Medical Center 6601 White Feather Rd. Joshua Tree, CA 9222 John F. Kennedy Memorial Hospital Monroe St. Indio, CA Joshua Tree Hi-Desert Medical Center Thousand Palms Indian Wells 74 Coachella La Quinta JFK Memorial Hospital 62 Desert Medical Immediate Care Indio Kerrigan Family Medical Urgent Care 86 Avalon Urgent Care 8471 Twentynine Palms Hwy. Suite 303 Yucca Valley, CA Desert Medical Group Immediate Care, Bermuda Dunes Washington St. Suite 200 Bermuda Dunes, CA Desert Medical Group Immediate Care, Palm Springs 27 N. El Cielo Rd. Palm Springs, CA Kerrigan Family Medical Urgent Care 427 Washington St. Palm Desert, CA Kaiser Permanente Member Services 700 E. Tahquitz Canyon Way Suite D Palm Springs, CA Primary Care advice/appointment phone numbers for Coachella Valley: Members assigned to affiliated providers in Coachella Valley should call the number on their paper wallet card. Otherwise, call the numbers listed below. High Desert Laurel Mental Health Indian Hill Ontario Montclair Rancho Fontana Cucamonga Colton Chino Fontana area Fontana Medical Center 9961 Sierra Ave. Fontana, CA 9233 Chino Central Ave. Chino, CA 917 Colton 789 S. Cooley Dr. Colton, CA High Desert Park Ave. Victorville, CA San Bernardino San Bernardino Mental Health Loma Linda Van Buren 21 Polk Street Canyon Crest Riverside Moreno Valley Magnolia Village Corona Temecula Valley Indian Hill 20 W. San Jose St. Claremont, CA Laurel 787 Laurel St. Rancho Cucamonga, CA Loma Linda 2828 Redlands Blvd. Redlands, CA Ontario 2 W. I St. Ontario, CA Rancho Cucamonga Arrow Rte. Rancho Cucamonga, CA San Bernardino 1717 Date Pl. San Bernardino, CA Fontana Mental Health Offices 93 Sierra Ave. Fontana, CA 9233 Montclair Mental Health Offices 330 San Bernardino St. Montclair, CA San Bernardino Mental Health Offices 32 Hospitality Ln., Suite 312 San Bernardino, CA Riverside area Riverside Medical Center 0 Magnolia Ave. Riverside, CA Corona 20 Kellogg Ave. Corona, CA Moreno Valley 1281 Heacock St. Moreno Valley, CA 923 Temecula Valley 3640 Inland Valley Dr. Wildomar, CA 929 Canyon Crest Mental Health Offices 22 Canyon Crest Dr. Building 0, Suite 3 Riverside, CA 9207 Magnolia Village 917 Magnolia Ave. Riverside, CA 920 Polk Street 689 Magnolia Ave. Riverside, CA 920 Van Buren 391 Van Buren Blvd. Riverside, CA 9203 Indio (760) Palm Springs (760) Joshua Tree (760) Rancho Mirage (760) Fontana (909) Riverside (909) Affiliated facilities that provide urgent care services. 19

12 Southern California Kern County Service Area Southern California Metropolitan Los Angeles Service Area Oildale Shafter 178 Physicians Plaza Central Bakersfield Memorial 8 Bakersfield East Hills Behavioral Health Mercy Mercy Southwest Stockdale Administrative Offices Ming Memorial Center Lamont Bakersfield Memorial Hospital th St. Bakersfield, CA Mercy Hospital 221 Truxtun Ave. Bakersfield, CA Mercy Southwest Hospital 300 Old River Rd. Bakersfield, CA Central 3733 San Dimas St. Bakersfield, CA East Hills 3700 Mall View Rd. Bakersfield, CA Ming 80 Ming Ave. Bakersfield, CA Arvin 8 Stockdale 301 Stockdale Hwy. Bakersfield, CA Bakersfield Administrative Offices 0 California Ave. Bakersfield, CA Behavioral Health Offices 4900 California Ave. Tower A, Suite 200 Bakersfield, CA Memorial Center 201 White Ln. Bakersfield, CA Physicians Plaza 2000 and 4000 Physicians Blvd. Bakersfield, CA Pacific Ocean 40 West Los Angeles Glendale Los Angeles Pasadena 2 Optix Vision San Mental Health West Covina Center Behavioral Health Baldwin Park East Los Angeles 60 Montebello Culver Marina 1 60 Playa Vista Cudahy Whittier 90 Health Education 7 Brookshire Inglewood Imperial Rosecrans B llfl Los Angeles Los Angeles Medical Center 126 N. Edgemont St. Los Angeles, CA East Los Angeles 119 Pomona Blvd. Los Angeles, CA Glendale 444 W. Glenoaks Blvd. Glendale, CA Pasadena 40 N. Lake Ave. Pasadena, CA 91 Mental Health Center 76 W. College St. Los Angeles, CA Optix Vision Services E. Colorado Blvd. Pasadena, CA 916 West Los Angeles West Los Angeles Medical Center 6041 Cadillac Ave. Los Angeles, CA Culver Marina W. Washington Blvd. Los Angeles, CA Inglewood 1 N. La Brea Ave. Inglewood, CA Playa Vista 620 Mesmer Ave. Culver City, CA Health Education and Psychiatry Offices W. Goldleaf Circle Los Angeles, CA 9006 Kern 20 County or (661) Primary Care advice Primary Care appointments Los Angeles (323) Los Angeles/West Los Angeles West Los Angeles (323)

13 Southern California Tri-Central Service Area Southern California Orange County Service Area Glendale Mental Health os Angeles West Covina Center Behavioral Health Baldwin Park East Los Angeles Montebello arina 1 ya Vista Cudahy Imperial Whittier Health Education Brookshire d Rosecrans Bellflower Baldwin Park Baldwin Park Medical Center 1 Baldwin Park Blvd. Baldwin Park, CA Montebello Town Center Dr. Montebello, CA San Dimas 12 W. Arrow Hwy. San Dimas, CA West Covina 1249 Sunset Ave. West Covina, CA West Covina Behavioral Health Offices 111 and 139 W. Garvey Ave., N. West Covina, CA Bellflower area Bellflower Medical Center 9400 E. Rosecrans Ave. Bellflower, CA Pasadena 2 Optix Vision San Dimas 91 West Covina Cudahy 782 Atlantic Ave. Cudahy, CA Imperial 9449 E. Imperial Hwy. Downey, CA Whittier Whittier Blvd. Whittier, CA Bellflower Satellite Clark Ave. Bellflower, CA Brookshire 112 Brookshire Ave. Downey, CA Imperial Satellite Offices Bellflower Blvd. Downey, CA Rosecrans 9333 E. Rosecrans Ave. Bellflower, CA Gardena Torrance Carson South Bay Lomita 7 Long Beach Pacific Ocean 91 South Bay South Bay Medical Center 282 S. Vermont Ave. Harbor City, CA 907 Gardena 1446 S. Western Ave. Gardena, CA Long Beach 3900 E. Pacific Coast Hwy. Long Beach, CA 904 Carson S. Main St. Carson, CA 9074 Lomita 2081 Palos Verdes Dr. N. Lomita, CA Torrance Pharmacy 473 Torrance Blvd. Torrance, CA Cobblestone 7 Brea 60 Barcelona Yorba Linda La Palma Anaheim Lakeview West 91 Anaheim Euclid East Street Health Pavilion 22 Garden Rehab Tustin Santa Ana Grove Pavilion Harbor MacArthur 241 Huntington Beach 40 Irvine Pacific Ocean Anaheim Medical Center 441 N. Lakeview Ave. Anaheim, CA 927 Irvine Regional Hospital Sand Canyon Ave. Irvine, CA West Anaheim Medical Center 3033 W. Orange Ave. Anaheim, CA 924 Aliso Viejo 2402 Pacific Park Dr. Aliso Viejo, CA 9266 Brea 1900 E. Lambert Rd. Brea, CA Euclid 1188 N. Euclid St. Anaheim, CA Irvine Mission Viejo Aliso Viejo San Juan Capistrano Garden Grove 120 Euclid St. Garden Grove, CA Harbor MacArthur Medical Offices 3401 S. Harbor Blvd. Santa Ana, CA Huntington Beach 181 Beach Blvd. Huntington Beach, CA Irvine 6 Willard Irvine, CA La Palma Centerpointe Dr. La Palma, CA Lakeview 411 N. Lakeview Ave. Anaheim, CA 927 Mission Viejo Maquina Ave. Mission Viejo, CA San Juan Capistrano Camino Capistrano San Juan Capistrano, CA 9267 Tustin Santa Ana 1900 E. 4th St. Santa Ana, CA West Anaheim Medical Plaza 30 W. Orange Ave. Anaheim, CA 924 Yorba Linda 220 E. Savi Ranch Pkwy. Yorba Linda, CA Barcelona Administrative Offices 1707 Barcelona Circle Placentia, CA Cobblestone Plaza 2001-D and 2031 Orangethorpe Ave. Placentia, CA East Street Administrative Offices 1 S. East St. Anaheim, CA 92 Health Pavilion 200 N. Lewis St. Orange, CA Rehabilitation Pavilion 4201 W. Chapman Ave. Orange, CA Primary Care advice Primary Care appointments Baldwin Park (626) 81-1 South Bay (3) Baldwin Park/South Bay Bellflower (62) Bellflower Orange County

14 Southern California San Diego County Service Area Southern California Valleys Service Area Carlsbad 78 Positive Choice Mission Bay Blood Donor Center Clairemont Mesa Vandever Point Loma Vista Pacific Ocean San Marcos 163 Palomar Medical Center E. Valley Pkwy. Escondido, CA 9202 San Diego Medical Center/ Kaiser Foundation Hospital 4647 Zion Ave. San Diego, CA Bonita 39 Bonita Rd. Bonita, CA Bostonia 1630 E. Main St. El Cajon, CA Carlsbad 6860 Avenida Encinas Carlsbad, CA Escondido Palomar Rancho Bernardo San Diego Mission Road 78 Bonita Otay Lakes Otay Mesa 67 El Cajon Outpatient 8 Surgery Bostonia San Diego El Cajon La Mesa Rancho San Diego EastLake Clairemont Mesa 7060 Clairemont Mesa Blvd. San Diego, CA El Cajon 20 Travelodge Dr. El Cajon, CA Escondido 732 N. Broadway St. Escondido, CA 9202 La Mesa Parkway Dr. La Mesa, CA Mission Bay 3033 Bunker Hill St. San Diego, CA 929 Otay Mesa Outpatient Medical Center 460 Palm Ave. San Diego, CA 9214 Point Loma 320 Fordham St Kenyon St. 320 Wing St. San Diego, CA 921 Rancho Bernardo Rancho Bernardo Rd. San Diego, CA Rancho San Diego 387 Avocado Blvd. La Mesa, CA San Marcos 400 Craven Rd. San Marcos, CA Vandever 440 Vandever Ave. San Diego, CA Vista 7 Shadowridge Dr. Vista, CA Blood Donor Center 611 Mission Gorge Rd. San Diego, CA El Cajon Outpatient Surgery Center 203 Travelodge Dr. El Cajon, CA EastLake 990 Lane Ave. Chula Vista, CA Otay Lakes Physical Therapy Offices 1 Otay Lakes Rd. Bonita, CA Positive Choice Wellness Center 703 Convoy Ct. San Diego, CA San Diego Mission Road 990 and 992 San Diego Mission Rd. San Diego, CA CMH-Med Care Santa Paula 126 Fillmore Executive Plaza Santa Clarita West Ventura Northridge 2 Urgent Simi Valley Pharmacy Care Community Memorial Hospital 118 Buenaventura Ventura Balboa Plaza Northridge Pharmacy 232 Camarillo Panorama City Member Services Santa Rosa Walk-In Erwin 170 St. John s 27 Pharmacy Sherman Terrace Buenaventura Oxnard Thousand Oaks Oxnard Airport Urgent Care Thousand Oaks II Woodland Hills Pacific 40 Ocean Antelope Valley Antelope Valley Hospital 1600 W. Avenue J Lancaster, CA 9334 Lancaster Community Hospital N. th St. W. Lancaster, CA 9334 Lancaster/Antelope Valley N. 1th St. W. Lancaster, CA 9334 Palmdale/Antelope Valley 402 E. Avenue S Palmdale, CA th Street th St. W. Lancaster, CA Conejo Valley Thousand Oaks 36 E. Hillcrest Dr. Thousand Oaks, CA Thousand Oaks II 14 Hodencamp Rd. Thousand Oaks, CA San Fernando Valley Panorama City Medical Center 1362 Cantara St. Panorama City, CA Woodland Hills Medical Center 601 De Soto Ave. Woodland Hills, CA 9136 Erwin Street Erwin St. Woodland Hills, CA Balboa Plaza Administrative Offices 60 Balboa Blvd., Suite 330 Granada Hills, CA Antelope Valley Hospital 20th Street Lancaster/Antelope Valley Lancaster Community Hospital Palmdale/ Antelope 14 Valley San Fernando Valley Northridge Pharmacy Porter Ranch Courtyard Rinaldi St., Suite I Northridge, CA Sherman Terrace 140 Sherman Way Reseda, CA 9133 Santa Clarita Valley Santa Clarita 277 Tourney Rd. Santa Clarita, CA 913 Santa Clarita Executive Plaza Tourney Rd. Santa Clarita, CA 913 Simi Valley Simi Valley 3900 Alamo St. Simi Valley, CA San Diego San Diego (619) emergency advice Antelope Valley/Panorama City/Santa Clarita Valley Simi Valley/Thousand Oaks/Woodland Hills Affiliated facilities that provide urgent care services. 2

15 Southern California Western Ventura County Service Area Western Ventura County (see map on page 2) Community Memorial Hospital of San Buenaventura 147 N. Brent St. Ventura, CA St. John s Regional Medical Center 1600 N. Rose Ave. Oxnard, CA Buenaventura Medical Group, Oxnard 2200 E. Gonzales Rd. Oxnard, CA Buenaventura Medical Group, Ventura 888 S. Hill Rd. Ventura, CA CMH-Med Care Medical Center 2921 S. Saviers Rd. Oxnard, CA Kaiser Permanente Member Services 1901 N. Solar Dr. Suite 1 Oxnard, CA Kaiser Permanente Pharmacy Lombard Business Center 181 Lombard St. Suite Oxnard, CA Kaiser Permanente Pharmacy Michael s Plaza Shopping Center 4020 E. Main St. Suite B-8 Ventura, CA Oxnard Airport Urgent Care Center 1 W. Fifth St. Suite 1 Oxnard, CA Santa Rosa Walk-In Medical Center 4934 Verdugo Way Camarillo, CA West Ventura Urgent Care 133 W. Santa Clara St. Ventura, CA Did you know We re a nonprofit health plan, which means we use our members dues to serve our members not to pay shareholders. Our members dues help us to improve the quality of care, build health care facilities, pay physicians, and expand care into new areas. Kaiser Permanente physicians and researchers participate in more than 2,000 research studies each year. Research findings help our doctors stay at the forefront of medicine and provide you with care that is based on current clinical evidence. Our Labor Management Partnership is the largest health care partnership of its kind in the United States. Kaiser Permanente and AFL-CIO unions established this partnership in 1997 to help us remain a leader in quality health care. We re recognized for quality. Kaiser Permanente earned overall ratings of Excellent in surveys by the National Committee for Quality Assurance (NCQA), the nation s leading reviewer of health plan quality for consumers and businesses.* Excellent is the top rating granted by NCQA. Overall, we satisfied or surpassed the strict criteria that NCQA uses to evaluate health care in such areas as preventive measures, physician credentialing, member services, and improvements in care delivery. * Commercial HMO and Medicarecontracted product lines. Northern California: April 2003; Southern California: May Oxnard () Ventura () Affiliated facilities that provide urgent care services. 27

16 At your service Use our Web site to manage your health care needs, 24 hours a day, from the convenience of your own computer. Our secure site has a wide variety of features and services with no ads or sponsorships. Here s what you can do: Request routine appointments Research drug and health topics Order prescription refills Use online message boards Send a pharmacist a question Locate facilities and services Find health education courses near you Order a new ID card Send us a change of address 28