CCC 2012 Fall Quarter/Semester Distance Education Student Satisfaction Survey

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1 CCC 2012 Fall Quarter/Semester Distance Education Student Satisfaction Survey Introduction and Overview This is the California Community Colleges (CCC) 2012 Fall Quarter/Semester Distance Education Student Satisfaction Survey. This survey is being conducted with a select group of students who completed a distance education course in a participating California community college during the 2012 Fall Quarter/Semester. Your responses to questions in this survey will help improve distance education courses in the CCC System. The growth of distance education in the CCC System continues to climb at significant rates. Currently more than 27% of all CCC students take at least one distance education course each year. This survey addresses your level of satisfaction as a student in various areas of interaction in a distance education course. 1. Please enter today's date (MM/DD/YYYY) Student Information This page gathers basic information about you. 2. Please select the college from the drop down menu where you completed the distance education course in the 2012 Fall quarter/semester. * Alameda College Allan Hancock College American River College Antelope Valley College Bakersfield College Barstow College Berkeley City College Butte College Cabrillo College

2 Cañada College Cerritos College Cerro Coso College Chabot College Chaffey College Citrus College Coastline College College of the Canyons College of the Desert College of the Redwoods College of the Sequoias Columbia College Contra Costa College Copper Mountain College Cosumnes River College Crafton Hills College Cuesta College Cuyamaca College Cypress College DeAnza College Diablo Valley College East LA College El Camino College El Camino College-Compton Center Evergreen Valley College Feather River College Folsom Lake College Foothill College

3 Fresno City College Fullerton College Gavilan College Glendale College Golden West College Grossmont College Hartnell College Imperial College Irvine College LA City College LA Harbor College LA Mission College LA Pierce College LA Southwest College LA Trade Tech College LA Valley College Lake Tahoe College Laney College Las Positas College Lassen College Long Beach City College Los Medanos College Marin College Mendocino College Merced College Merritt College Mira Costa College

4 Mission College Modesto Junior College Monterey College Moorpark College Moreno Valley College Mt San Antonio College Mt. San Jacinto College Napa Valley College Norco College Ohlone College Orange Coast College Oxnard College Palo Verde College Palomar College Pasadena College Porterville College Reedley College Rio Hondo College Riverside City College Sacramento City College Saddleback College San Bernardino Valley College San Diego City College San Diego Mesa College San Diego Miramar College San Francisco City College San Joaquin Delta College San Jose City College

5 San Mateo College Santa Ana College Santa Barbara City College Santa Monica College Santa Rosa College Santiago Canyon College Shasta College Sierra College Siskiyous College Skyline College Solano College Southwestern College Taft College Ventura College Victor Valley College West Hills Coalinga College West Hills-Lemoore College West LA College West Valley College Woodland College Yuba College 3. How would you classify your enrollment status in the 2012 Fall quarter/semester? * Full time student (12 or more units) Part time student (6 to 11 units) Part time student (5 or less units) 4. Please check your gender. *

6 Male Female 5. Please check your age range group. * under Please identify your race/ethnicity * Asian/Pacific Islander Black/African-American Caucasian Hispanic Native American/Alaska Native Other/Multi-Racial Decline to Respond 7. Have you ever taken a distance education orientation course or workshop at this college? Yes No Distance Education Orientation Course or Workshop Question Page This page contains questions related to the distance education orientation course or workshop that you indicated that you had taken at this college.

7 You answered "yes" to the question #7 that you have taken a distance education orientation course or workshop at this college. Please answer the following questions related to this distance education orientation course or workshop. Is the course or workshop required before you can take a distance education course at the college or is it voluntary? Required Voluntary Is it a credit course for which you receive credit or is it a workshop where no credit is issued? Credit course Workshop (No credit issued) If it was a credit course, how many units of credit are offered? If it was a workshop where no credit is issued, how many hours was it? What type of orientation course/workshop did you complete? On Campus Instruction - traditional face to face Online Instruction - instructor facilitated Online Instruction - technology facilitated (no human presence) Online Self-Assessment - no instruction Other (Telecourse, DVD, Podcast, other audio, etc.) On a scale of 1-5 with 5 being the highest, how satisfied were you with this distance education orientation course/workshop? 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Very Satisfied Provide any comments that you may have about the distance education orientation course/workshop you completed.

8 Student Information (Continued) This page is a continuation of student information 8. How many distance education courses did you complete during the 2012 Fall quarter/semester? (Enter whole numbers only, no fractions or decimal points) 9. Have you ever completed a distance education course at this college before the 2012 Fall quarter/semester? Yes No Number of distance education courses at this college page This page gathers information on the number of distance education courses completed at this college prior to the 2012 Fall quarter/semester. 10. You answered "Yes" to question #9 that you have completed a distance education course before at this college. Please write in the number of distance education courses you have taken before at this college. Please enter whole numbers only, no decimals or fractions. Course Information This page gathers information about the distance education course completed at this college in the 2012 Fall Quarter/Semester. 11. Please list the Course # and Title of the distance education course you completed at this college in the 2012 Fall Quarter/Semester. Course # (Example: Econ 101) Course Title (Example: Beginning Economics)

9 12. On a scale of 1-5 with 5 being the highest please rate the importance of the following possible reasons why you enrolled in the distance education course identified in question #11. (Please respond to each item) 1 - Very Important 2 - Important 3 - Neutral 4 - Important 5 - Very Important The course met requirements for the associate degree The course met requirements for transfer to a 4-year college or university The course met requirements for a vocational certificate The course would improve my job skills/expand my job opportunities The course was convenient with my work schedule The course was convenient with my child-rearing schedule I had success with a previous distance education course I had a personal interest in the subject I thought it would be more varied and interesting I enjoy learning on a computer I prefer this method of instruction The instructor's reputation All on-campus

10 sections of the course were full The course was not scheduled in a classroom setting I was unable to come to campus I have a disability that makes it difficult to attend classes on campus 13. Please select the type of instructional delivery used in the distance education course you identified in question # 11. Televised course (Cable/broadcast) Videotape/DVD Video Conferencing Telephone Conferencing Audiotapes Correspondence course Web Conferencing (i.e. CCC Confer) Online (Internet) 14. Please indicate if the course identified in question #11 was conducted in real time or delayed time. Real time (at a specific time but from anywhere) Delayed time (any time, from anywhere) 15. Did this course use a discussion board? Yes No

11 Discussion Board Interaction If the course had a discussion board this page addresses the level of interaction within it. 16. In this class the teacher was an active member of the discussion group offering direction to posted comments 1 - Dis 2 - Dis 3 - Neutral In this class the online discussion board provided opportunity for problem solving with other students 1 - Dis 2 - Dis 3 - Neutral In this class the online discussion board provided opportunity for critical thinking with other students 1 - Dis 2 - Dis 3 - Neutral The discussion board in this class was a waste of time 1 - Dis 2 - Dis 3 - Neutral Learner - Content Interaction This page contains questions about the level of ment or satisfaction of the student with the interaction with course content. 20. The course documents (lessons or lecture notes) used in this class facilitated my learning 1 - Dis 2 - Dis 3 - Neutral Striingly

12 21. The websites that were linked to this course facilitated my learning dis Dis Neutral 22. The assignments and/or projects in this course facilitated my learning dis Dis Neutral 23. Preparation for quizzes/exams in this course facilitated my learning dis Dis Neutral 24. The learning activities in this course required application of problem solving skills which facilitated my learning dis Dis Neutral 25. I feel this online class experience has helped improve my written communication skills dis Dis Neutral 26. The learning activities in this course required critical thinking which facilitated my learning dis Dis Neutral 27. The course syllabus facilitated my learning dis Dis Neutral

13 28. The activities in class facilitated my learning dis Dis Neutral 29. The reading material facilitated my learning dis Dis Neutral 30. The material inside and outside of class facilitated my learning dis Dis Neutral 31. The breadth of coverage facilitated my learning dis Dis Neutral 32. The depth of coverage facilitated my learning dis Dis Neutral Learner - Instructor Interaction This page contains questions about the student's satisfaction with the interaction between the learner and instructor. 33. I received timely feedback (within hours) from my teacher dis Dis Neutral 34. I felt frustrated by the lack of feedback from my teacher

14 dis Dis Neutral 35. I was able to get individualized attention from my teacher when needed dis Dis Neutral 36. In this class the teacher functioned as the facilitator of the course by continuously encouraging communication dis Dis Neutral 37. Although I could not see the teacher in this class, I felt his/her presence dis Dis Neutral 38. There was a clear human presence of the instructor evident in this distance education course. dis Dis Neutral Learner - Learner Interaction This page contains questions about the student's satisfaction with the interaction between the learner and other learners. 39. This class created a sense of community among students dis Dis Neutral 40. In this class I was able to ask for clarification from a fellow student when needed

15 dis Dis Neutral 41. I received timely (within hours) feedback from students in the class dis Dis Neutral 42. This class encouraged students to discuss ideas and concepts covered with other students dis Dis Neutral Learner - Technology Interaction This page contains questions about the student's satisfaction with the interaction between the learner and the course's technology. 43. Most difficulties I encounter when using computers, I can deal with 1 - Dis 2 - Dis 3 - Neutral I find working with computers very easy 1 - Dis 2 - Dis 3 - Neutral I enjoy working with computers 1 - Dis 2 - Dis 3 - Neutral I am very confident in my abilities to use computers 1 - Dis 2 - Dis 3 - Neutral 4-5 -

16 47. Computers make me much more productive 1 - Dis 2 - Dis 3 - Neutral Using computers makes learning more interesting 1 - Dis 2 - Dis 3 - Neutral Some computer software packages definitely make learning easier 1 - Dis 2 - Dis 3 - Neutral Computers are good aids to learning 1 - Dis 2 - Dis 3 - Neutral I consider myself a skilled computer user 1 - Dis 2 - Dis 3 - Neutral General Interaction This page contains questions about the student's satisfaction with the general interaction of the course. 52. This distance education course met my learning needs 1 - Dis 2 - Dis 3 - Neutral 4-5 -

17 53. There was an effective ratio of graded vs. un-graded work 1 - Dis 2 - Dis 3 - Neutral The class assignments reflected an appropriate level of difficulty 1 - Dis 2 - Dis 3 - Neutral This class had the ability to deepen my understanding of the topics covered 1 - Dis 2 - Dis 3 - Neutral I would recommend this course to others 1 - Dis 2 - Dis 3 - Neutral I would like to take another distance education course 1 - Dis 2 - Dis 3 - Neutral I learned as much in this distance education course as compared to a face-to-face course 1 - Dis 2 - Dis 3 - Neutral I believe distance education courses are as effective as face-to-face courses 1 - Dis 2 - Dis 3 - Neutral 4-5 -

18 Other Comments This page gathers information on your overall evaluation of the course. 60. My overall level of satisfaction with this distance education course. 1 - Very Dissatisfied 2 - Dissatisfied 3 - Neutral 4 - Satisfied 5 - Very Satisfied 61. What aspects of the course did you like the most? 62. What aspects of the course did you like the least? Thank You! Thank you for taking the time to complete the CCC 2012 Fall Quarter/Semester Distance Education Student Satisfaction Survey. Your response is appreciated and important to us. Your participation will help policy makers in their decisions about distance education courses for the CCC System in the future.

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