CCC Technical Requirements. Updated: October 2014

Transcription

2 This document supersedes ALL previous Technical Requirements documents and is typically updated every quarter. Please discard all outdated documents and forms. Important! 1. These Hardware and Operating System requirements are enforced for all of the CCC products listed within this document. 2. CCC will not be responsible for problems caused by installing CCC software on incompatible operating systems or on hardware that does not meet the minimum technical requirements. 3. Network Configuration guides for Windows Domain, Peer-to-Peer and Novell Netware are available from CCC with recommendations for setting up your system to run CCC software. Please visit our Web site at or call CCC Technical Support at All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 2

3 Table of Contents LEGAL INFORMATION... 4 CCC SOFTWARE: GENERAL SYSTEM RECOMMENDATIONS... 5 CCC ONE: TECHNICAL REQUIREMENTS... 6 CCC ONE TOTAL REPAIR PLATFORM... 6 CCC ONE TOTAL CLAIMS SOLUTION... 6 CCC PATHWAYS WORKSTATION: TECHNICAL REQUIREMENTS... 9 CCC PATHWAYS ESTIMATING SOLUTION... 9 CCC PATHWAYS APPRAISAL SOLUTION... 9 CCC PATHWAYS INDEPENDENT APPRAISER SOLUTION... 9 CCC PATHWAYS MOBILE ESTIMATING... 9 CCC ONE ESTIMATING ADVISOR... 9 CCC PATHWAYS LETTERS... 9 CCC PATHWAYS SERVER: TECHNICAL REQUIREMENTS CCC PATHWAYS ESTIMATING SOLUTION CCC PATHWAYS APPRAISAL SOLUTION CCC PATHWAYS INDEPENDENT APPRAISER SOLUTION CCC PORTAL APPLICATIONS: TECHNICAL REQUIREMENTS CCC ONE WORKFLOW CLAIMS MANAGEMENT CCC ONE WORKFLOW APPRAISER MANAGEMENT CCC ONE WORKFLOW REPAIR MANAGEMENT CCC ONE WORKFLOW CLAIM MANAGEMENT OPEN REVIEW CCC ONE VALUATION CCC ONE WORKFLOW REINSPECTION CCC ONE PREDICTIVE SOLUTIONS CCC PROCESSCLAIMS CLAIMSPORT CCC ONE ANALYTICS CCC ONE VALUATION PPV TITLE HISTORY CCC ONE WORKFLOW CLAIMS MANAGEMENT SCHEDULING CCC SUPPLEMENTAL APPLICATIONS: TECHNICAL REQUIREMENTS CCC ONE WORKFLOW REINSPECTION CCC SOFTWARE UPDATE MANAGER CCC PATHWAYS ACCOUNTING INTERFACE CCC PATHWAYS RESOURCE KIT CCC DESKTOP CLIENT: O UPLOAD MANAGER O DOWNLOAD MANAGER COMPOZE EXCHANGE CONNECTOR COMP-EST ESTIMATING SOLUTION: TECHNICAL REQUIREMENTS UNSUPPORTED PRODUCTS All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 3

4 Legal Information 2014 CCC Information Services Inc. All rights reserved. CCC and the CCC logo are registered service marks; Pathways, EZNet, Pathways Enterprise Solution, Pathways Professional Advantage, CCC Autoverse, CCC Valuescope, CCC Intellisphere, Comp-Est and Redefining the Industry Together are registered trademarks; CCC Connect and CCC Accumark, are trademarks of CCC Information Services Inc. CCC ONE Total Repair Platform CCC ONE Total Claims Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution CCC Pathways Mobile Estimating CCC ONE Estimating Advisor CCC Pathways Letters CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow Claim Management Open Review CCC ONE Workflow Reinspection CCC ONE Predictive Solutions, FNOL, Method of Inspection CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Estimating VIN Report CCC ONE Workflow Claims Management Scheduling CCC Software Update Manager CCC Pathways Resource Kit Active Mobility EZNet Client Upload Manager Client Download Manager Comp-Est Estimating Solution CCC ONE Workflow Audit CCC ONE Valuation PPV Title History Microsoft is a registered trademark of Microsoft Corporation. Quickbooks is a registered trademark and/or registered service mark of Intuit Inc. Corel and WordPerfect are registered trademarks of Corel Corporation. All brand names and product names used in this document are the trademarks, registered trademarks, or trade names of their respective holders All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 4

5 CCC Software: General System ommendations The following General System ommendations are listed for quick reference purposes and apply to workstation or standalone systems only. In most instances, if your system meets or exceeds these requirements, you can adequately run most CCC software applications. Please consult the appropriate section for further details on your particular CCC software application. Processor Ram Hard Disk Free Space ommended Operating System(s) and ommended Web Browser DVD/CD Drive Display Monitor Ports Printer Internet connection Mouse Sound Card 2.2 GHz or faster multi core 32-bit: 3 GB or more 64-bit: 6 GB or more 50 GB or more available and 30% or more of total capacity free Microsoft Windows 7 SP1 (Not all CCC Applications are fully compatible with Windows 7. Consult the appropriate section for details.) Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 Any high-quality drive capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) High-speed broadband (768k down / 384k up or faster) USB pointing device Windows-compatible sound card 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 5

6 CCC ONE: Technical Requirements For the following versions: Important! CCC ONE Total Repair Platform CCC ONE Total Claims Solution 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor Ram Hard Disk Free Space Disk Space Requirements Program Files Data and Cache 2.2 GHz or faster multi core 3.0 GHz single core -or- 1.8 GHz multi core Note: These measurements apply to Core Duo, i3, i5, i7, Haswell (and AMD equivalents) 32-bit: 3 GB or more 64-bit: 6 GB or more 32-bit: 2 GB 64-bit: 4 GB 50 GB or more available and 30% or more of total capacity free At least 10 GB available and 20% of total capacity free 500 MB 6 GB 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 6

7 Supported Operating System(s) and Supported Web Browser(s) Operating Systems Microsoft Windows 8 (x86 Platform only) Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows 2003 Server Microsoft Windows 2008 Server Microsoft Windows 2008 Server R2 Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 N/A SP1 SP1, SP2 SP1, SP2 SP2 SP1 Internet Connection High-speed broadband. 3.0M down or faster / 768k up or faster High-speed broadband. 768k down / 384k up Note: Some features and functionality may not perform as designed while in an impaired connectivity state (E.g. dropped wireless connection, extreme latency, etc...) DVD/CD Drive Display Card Display Monitor Ports Printer Mouse Backup Camera Scanner Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as required for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) Any USB pointing device Windows compatible backup device. Not required but recommended. (CCC ONE Total Claims Solution only) A digital camera that supports any of the following formats:.jpg,.gif, or.bmp. Must be Windows Image Acquisition (WIA) compliant 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 7

8 Sound Card Pen Input Device Windows-compatible sound card Touch screen recommended for portable systems Special Requirements Total Loss and other Reports Adobe Reader version or greater 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 8

9 CCC Pathways Workstation: Technical Requirements For the following versions and associated features: Note CCC Pathways Estimating Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution CCC Pathways Mobile Estimating CCC ONE Estimating Advisor CCC Pathways Letters The following requirements apply to both Standalone installations as well as Network Workstation clients, except as noted below. Numbered items within the tables are listed in order of recommendation. Important! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor Ram Hard Disk Drive 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB 250 GB or larger 50 GB Disk Space Requirements CCC Pathways (All Versions) Program Files Data Files 500 MB 800 MB - 3 GB (Space requirements vary depending on databases installed.) Supported Operating System(s) and Operating Systems Microsoft Windows Vista (See Operating System Exceptions) Microsoft Windows 7 (See Operating System Exceptions) SP1, SP2 (Required for all workstation clients) SP All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 9

10 Supported Web Browser(s) DVD/CD Drive Display Card Display Monitor Ports Printer Microsoft Internet Explorer 8 Microsoft Internet Explorer 7 Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) EZNet connection (if required) High-speed Broadband 56k Dial-up Faxmodem Hardware Faxmodem Software Modem Phone Line Mouse Backup Camera Sound Card Pen Input Device Microsoft Network Client Novell Netware Network Client 56K class 1 or 2 faxmodem (Not required if utilizing a Broadband solution) Windows compatible RJ11 phone jack with a dedicated analog phone line Any USB pointing device High capacity backup device A digital camera that supports standard JPEG images at resolutions between 640x480 and 1024x768 (For CCC Pathways Digital Imaging users only) Windows-compatible sound card Touch screen recommended for portable systems (Network Workstation clients only). Standard Microsoft Client (Network Workstation clients only). (1.) 4.91 SP5 (2.) 4.83 SP All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 10

11 Special Requirements 1. MS Word 6.0, 7.0, 9.0 or 10.0 Pathways Letters CCC ONE Valuation - PPV - Title History CCC ONE Workflow Audit 2. MS Works 4.0, Works Suite 2002, or Works Suite WordPerfect 6.1, 7.0 or 8.0 Adobe Acrobat Reader or later Adobe Acrobat Reader or later 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 11

12 CCC Pathways Server: Technical Requirements For the following versions: Important! CCC Pathways Estimating Solution CCC Pathways Appraisal Solution CCC Pathways Independent Appraiser Solution 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor Ram Hard Disk Drive 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB 250 GB or larger 100 GB Disk Space Requirements CCC Pathways (All Versions) Program Files Data Files 500 MB 800 MB - 3 GB (Space requirements vary depending on databases installed.) Supported Peer- Server Operating System(s) and Supported Windows Dedicated Server Operating Operating Systems Microsoft Windows Vista (See Operating System Exceptions) Microsoft Windows 7 (See Operating System Exceptions) Operating Systems Microsoft Windows 2003 Server (See Operating System Exceptions) SP1, SP2 (Required for server and all workstation clients) N/A SP1, SP All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 12

13 System(s) and Number of Workstations Allowed Microsoft Windows 2008 Server (See Operating System Exceptions) P2P Should not exceed 5 Windows Dedicated Should not exceed 20 Novell Should not exceed 20 SP1, SP2 DVD/CD Drive Display Card Display Monitor Ports Mouse Backup Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Any USB pointing device High capacity backup device 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 13

14 CCC Portal Applications: Technical Requirements For the following applications: Note CCC ONE Workflow Claims Management CCC ONE Workflow Appraiser Management CCC ONE Workflow Repair Management CCC ONE Workflow Claim Management Open Review CCC ONE Valuation CCC ONE Workflow Reinspection CCC ONE Predictive Solutions CCC ProcessClaims ClaimsPort CCC ONE Analytics CCC ONE Valuation PPV Title History CCC ONE Workflow Claims Management Scheduling CCC Portal hours of operation are: Monday thru Saturday 5am to 11:00pm and Sunday 7am to 11:00pm CST Important! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor Ram Hard Disk Drive Internet Connection 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB 100 GB or larger 20 GB High-speed broadband. 768k down or faster / 384k up or faster 56k Dial-up Supported Operating System(s) and Operating Systems Microsoft Windows Vista 32-bit (See Operating System Exceptions) SP1, SP All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 14

15 Microsoft Windows 7 SP1 Operating System Exceptions Supported Web Browser(s) Web Browser Exceptions DVD/CD Drive Display Card Display Monitor Ports Printer Faxmodem Hardware Modem Phone Line Mouse PDF File Viewer Active Mobility not compatible with Windows Vista Microsoft Internet Explorer 9 Microsoft Internet Explorer 8 Microsoft Internet Explorer 7 Microsoft Internet Explorer 6.0 with Service Pack 1 (See Web Browser Exceptions) Certain new portal features, including the new Claim Folder view, are not supported by Microsoft Internet Explorer 6.0 Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) 56K class 1 or 2 faxmodem (Not required if utilizing a Broadband connection) RJ11 phone jack with a dedicated analog phone line Any USB pointing device Adobe Acrobat Reader or later Special Requirements CCC ONE Workflow Claims Management Scheduling CCC ONE Workflow Dispatcher requirement only Regional Settings Date and Time formats must be set to MM (not MMM) for month and HH (not hh) for hour (YYYY for year is permissible) Arial and MS Sans Serif fonts must be installed. Word processing software capable of reading MS Word documents (e.g. MS Word) Adobe AIR for Windows 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 15

17 CCC Supplemental Applications: Technical Requirements For the following applications: Important! CCC ONE Workflow Reinspection CCC Software Update Manager CCC Pathways Accounting Interface CCC Pathways Resource Kit CCC Desktop Client: o Upload Manager o Download Manager Compoze Exchange Connector 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor Ram Hard Disk Drive 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB 250 GB or larger 50 GB CCC ONE Workflow Reinspection New Installation Total 200 MB Disk Space requirements CCC Pathways Connection Monitor CCC Software Update Manger New Installation Total New Installation Total 200 MB 100 MB (Application only) 4 GB (File cache only) CCC Connect New Installation Total 10 MB 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 17

18 CCC Pathways Accounting Interface New Installation Total 4 MB Supported Operating System(s) and Operating Systems Microsoft Windows 7 Microsoft Windows 2003 Server Microsoft Windows Vista 32-bit (See Operating System Exceptions) SP1 SP1, SP2 SP1, SP2 Operating System Exceptions Supported Web Browser(s) DVD/CD Drive Display Card Display Monitor Ports Printer CCC Desktop Client not compatible with Microsoft Windows Vista Compoze Exchange Connector not compatible with Microsoft Windows Vista Microsoft Internet Explorer 8 Microsoft Internet Explorer 7 Any high-quality drive(s) capable of reading DVD-ROM and CD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media, CD Read 48x or faster of 700 MB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better USB ports as necessary for Printer and/or Camera. Windows-compatible laser or inkjet printer (non-postscript) Internet Connection High-speed broadband. 3.0M down or faster / 768k up or faster High-speed broadband. 768k down / 384k up Modem Phone Line Mouse Sound Card RJ11 phone jack with a dedicated analog phone line Any USB pointing device Windows-compatible sound card Special Requirements 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 18

19 CCC ONE Workflow Reinspection CCC Pathways Connection Monitor CCC Software Update Manager CCC Pathways Accounting Interface CCC Pathways Resource Kit Compoze Exchange Connector Upload Manager Microsoft.NET 1.1 Framework Adobe Reader or later Microsoft XML 3 Service Pack 2 Microsoft XML 4 SP2 Firewalls must be configured with open outbound TCP port 443 (SSL) Firewalls must be configured with open outbound TCP ports 443 (SSL) and 80 (HTTP) (Not compatible with Novell Netware) Intuit Quickbooks 2002 or higher Intuit Quickbooks Pro 2002 or higher Adobe Flash Player 8.0 or above Adobe Reader 7.0 or above Microsoft Internet Information Server (IIS) Microsoft.NET 1.1 Framework MDAC 2.6 or higher 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 19

20 Comp-Est Estimating Solution: Technical Requirements Important! 1. Users who meet only minimum requirements may find it difficult or impossible to use future CCC products or to upgrade to newer versions. 2. CCC will only support the use of approved service packs. Processor Ram Hard Disk Drive 3.0 GHz or faster single core -or- 1.8 GHz or faster multi core 2.0 GHz single core -or- 1.2 GHz multi core 32-bit: 2 GB or more 64-bit: 4 GB or more 32-bit: 1 GB 64-bit: 2 GB 100 GB or larger 20 GB Supported Operating System(s) and Operating Systems Microsoft Windows Vista 32-bit Microsoft Windows 7 (In recommended order.) SP1, SP2 SP1 DVD/CD Drive Display Card Display Monitor Printer Sound Card Special Requirements Any high-quality drive(s) capable of reading DVD-ROM standard (pressed) media. DVD Read 16x or faster of 4.7 GB media. (ording capabilities are not required to install, update or run CCC applications, but could be useful as a backup solution.) Capable of High-Color 16-bit or more when set to a 1024x768 resolution 1024x768 resolution or better Windows-compatible laser or inkjet printer (non-postscript) Windows-compatible sound card Adobe Acrobat Reader or later 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 20

21 Unsupported Products Important! The following table includes CCC applications that have known issues with the corresponding product and are not supported by CCC. Refer to the appropriate section within this document for supported environment details. Unsupported Products: ARM chips Intel Atom chips Windows 2000 Service Pack 3 Windows Terminal Services Citrix Metaframe products Windows CE (Pocket PC OS) Linux Operating Systems Unix Operating Systems Macintosh Operating Systems Wireless Local Area Network (WiFi) Wide Area Networks (WAN) Applies to: CCC ONE All CCC Products CCC Pathways CCC Pathways All CCC Products All CCC Products All CCC Products All CCC Products CCC Pathways Network Client CCC Pathways Network Client 2014 All rights reserved. CCC is a registered trademark and the CCC logo is a registered service mark of CCC Information Services Inc. 21