Only 90 Days Remain: Simple steps to take before your lease ends

Transcription

1 Only 90 Days Remain: Simple steps to take before your lease ends

2 It s Time to Prepare ank you for leasing with Volkswagen Credit. We look forward to assisting you in making a smooth transition as you near the end of your lease. You have the option to purchase your current vehicle or get into your next VW. Your Lease-End Options In this booklet we ll walk you through the simple steps for whichever option you choose. And, as a returning Volkswagen Credit lessee, we ll waive your turn-in fee and security deposit* on your next VW lease or if you decide to purchase your next VW, we ll waive your turn-in fee.** It s our way of saying, We re glad you ve been part of our family and we look forward to serving you in the years to come! *Unless required as condition for leasing certain models **Next lease or purchase must occur within 30 days of returning your VW model and requires the simultaneous lease or purchase of a new or Certified Pre-Loved VW model through Volkswagen Credit. What s Inside Your Lease-End Options...3 Review Your Vehicle for Wear and Use...4 Schedule Your Vehicle Inspection...8 Turn In Your Vehicle...9 Frequently Asked Questions...10 Your Wear and Use Guide...11 Option 1: Turn In Your VW Make your move into a new or Certified Pre-Loved VW by following these steps: 1. Go to vw.com to explore your next model and schedule a test drive with your VW dealer.. Review your vehicle s condition. 3. Schedule your inspection. 4. Turn in your vehicle to your VW dealer. See next pages for more details Option 2: Purchase Your VW Not ready to let go of your current VW? No problem. Here s what to do if you d like to purchase your current vehicle: 1. Contact your VW dealer or call us to receive a payoff quote and instructions for purchase.. Consider our financing* and Volkswagen Drive Easy extended coverage options. 3. Follow provided instructions to complete your purchase. *Available in certain states 3

3 Review Your Vehicle for Wear and Use Review Your Vehicle for Wear and Use Exterior Dents, chips and scratches smaller than inches on bumper or panel Scratches, dents, gouges and chips larger than inches on bumper or panel As you ll see in the following pages, some vehicle wear and use is expected. We ve included common damage items and what we consider normal versus excess wear and use. Make sure to use the convenient Wear and Use Guide where you see beside any picture. is guide is located in the back of this booklet and will help you conduct your own self-inspection. Helpful Tools/Resources Wear and Use Guide vwcredit.com/accountadvisor Your VW dealer Single windshield chip without spidering Chipped, cracked or heavily pitted glass, or improperly tinted windows Improperly completed body repairs (i.e. mismatched paint, sanding marks and incomplete dent removals) For questions about items not covered here, log into vwcredit.com/accountadvisor or give us a call at (800) we re here to help. You may also contact your dealer to assist you in reviewing your vehicle for wear and use. Fewer than three dings per panel More than three dings per panel (A ding is the size of a quarter or smaller, without broken paint) Multiple dents, scratches or chips per body panel 4 5

4 Review Your Vehicle for Wear and Use Interior Review Your Vehicle for Wear and Use Tires and Wheels Mechanical All original equipment present including the owner s manual, all sets of keys, airbags, CD player, navigation CDs and the convertible top cover (if applicable) Minor staining and carpet wear Upholstery holes, tears, burns Excessive staining of the upholstery, carpet or interior panels Damage to convertible top All four tires and the spare have more than 1/8 inch of tread at the shallowest point Minor steel or alloy wheel scuffs One or more tires including the spare have less than 1/8 inch of tread at the shallowest point Heavily gouged steel or alloy wheels All equipment, options and accessories are intact and working Service indicator lights are on indicating maintenance or repair is needed (i.e. check engine light, airbag light, etc.) Vehicles equipped with 4Motion must have matching brand, size and rating on all tires. Tires are same size and quality as the original equipment Retreads, snow tires, gouged tires or tires with cut or plugged sidewalls Unrepairable steel wheels or alloy wheels that are broken, missing or bent 7

5 Schedule Your Vehicle Inspection Turn in Your Vehicle You can schedule an inspection appointment online by logging into vwcredit.com/accountadvisor or by calling our inspection company, SGS, at (800) Appointments are available Monday through Friday between 8 a.m. and 5 p.m. and can be scheduled at your home or work as long as someone 18 years or older is present. During the inspection, an SGS agent will evaluate your vehicle for any excess wear and use. Upon completion, you will receive an inspection condition report which itemizes any excess wear. To view a sample of this report, log into vwcredit.com/accountadvisor. Any excess wear will be billed on your Turn-In Settlement Invoice (unless you choose to repair the items prior to turn-in). If you have any excess wear charges, we highly recommend that you discuss the results with your VW dealer and insurance agent. Your dealer may have helpful suggestions for minimizing out of pocket expenses. Make sure to ask your dealer if any of the repairs needed are covered under warranty. If repairs are completed, mail or fax the receipts to us before you return your vehicle to ensure proper credit to your account: Inspection Checklist Clean your vehicle inside and out Make sure all items are present: All keys Owner and Service manuals Headrests Navigation discs (if applicable) Cargo Covers (if applicable) Once your inspection and desired repairs are completed, there s only one thing left to do turn in your vehicle and make your move into a new or Certified Pre-Loved VW! Here s how: 1. Contact your original dealer to set up a turn-in appointment.. After you ve returned your vehicle to the dealership, just let us know by logging into vwcredit.com/accountadvisor to fill out our vehicle return form or by calling (800) You ll receive a final turn-in settlement invoice from us within four weeks. Please note: If your vehicle is titled in Kansas, Oklahoma or Maryland you will need to mail your title to Volkswagen Credit at 3800 Hamlin Road, Auburn Hills, MI, 483 prior to turn-in. Volkswagen Credit Loyalty Offer As a returning Volkswagen Credit lessee, we ll waive your turn-in fee and security deposit* on your next VW lease or if you decide to purchase your next VW, we ll waive your turn-in fee.** Drive On Ready to enjoy your next VW? The VW lineup offers something for everyone from compacts to sedans, wagons, SUVs, minivans and convertibles! To help with your VW search, visit vw.com to find the latest special offers, build your next vehicle and schedule a test drive with your VW dealer. Volkswagen Credit Attention: Asset Management Department 3800 Hamlin Road Auburn Hills, MI 483 Fax: (800) To schedule your inspection Log into vwcredit.com/accountadvisor or call SGS at (800) *Unless required as a condition for leasing certain models. **Next lease or purchase must occur within 30 days of returning your VW model and requires the simultaneous lease or purchase of a new or Certified Pre-Loved VW model through Volkswagen Credit. 8 9

6 Frequently Asked Questions 1. Can I return my vehicle to a non-vw dealer? No. Your vehicle must be returned to an authorized VW dealer. Contact your VW dealer to schedule a turn-in appointment.. Can I turn in my vehicle early without fees or penalties? You may turn in your vehicle up to 90 days before your maturity date without any early termination fees or penalties. However, you are still responsible for the remaining payments, taxes, excess mileage, damages and a turn-in fee*. 3. What charges can I expect on my final turn-in settlement invoice? e following items may be included on your final invoice: Excess wear and use Any remaining payments Any charges specified in your lease agreement that haven t been paid Excess mileage charges 10 Any state fees Turn-in fee* *Your turn-in fee is waived if your next lease or purchase occurs within 30 days of returning your VW model and you simultaneously lease or purchase a new or Certified Pre-Loved VW through Volkswagen Credit. 4. Do I have to do anything with my license plates after I turn in my vehicle? Yes, in some states. If you reside in CT, MA, NC, RI or VA, your state requires you to provide proof of cancellation or transfer to stop the assessment of property taxes on the vehicle. FL and KY residents are also required to return or cancel their plates. 5. How do I stop ACH payments if I turn in my vehicle early? If you decide to return your vehicle while monthly payments still remain, please ensure that you stop automatic bill payment with us or your bank if applicable. To stop the Volkswagen Credit automatic bill payment, simply log into vwcredit.com/myaccount or call us at (800) to discontinue this service. Please note: If your request is received within five days of your scheduled withdrawal date, a payment will still be deducted from your account. How to Contact Us For questions, call (800) , Monday through Friday from 9 a.m. to 8 p.m. (EST). To schedule an inspection, log into vwcredit.com/accountadvisor or contact SGS directly at (800) To submit repair receipts prior to turn-in, fax (800) or mail them to Asset Management, 3800 Hamlin Road, Auburn Hills, MI 483. Your Wear and Use Guide Some wear and use is expected. Be sure to use this convenient Wear and Use Guide to conduct your own self-inspection. Simply remove this card and hold it against any dings or dents on your vehicle. It can also be inserted in your tire tread. e guidelines on the card will help you decide whether you should repair your VW before you turn over the keys. 11